Name: Thompson Nashville, by Hyatt
Address: 401 11th Avenue South, The Gulch, Nashville, Tennessee, United States of America, Nashville, Davidson County, US
Price range: $368–$1,410 per night
Rating: 8.87

What guests think

Reviews of Thompson Nashville, by Hyatt describe a stylish, well-located hotel with very friendly staff and clean rooms, while noting firm beds, occasional noise, and some housekeeping or front desk inconsistencies.

Guests like the walkable Gulch location near downtown, with easy access to restaurants and shops while avoiding Broadway's busiest noise. On-site perks such as the rooftop bar, Marsh House restaurant, lobby coffee shop, water stations, and a well-equipped gym are widely appreciated; note there is no pool. Common drawbacks include expensive add-ons (valet, fees) and no in-room coffee maker, plus a lively atmosphere that can bring crowd or street noise. Overall, expect a stylish, energetic stay in a convenient, walkable area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests praise the rooftop bar, on-site restaurant and coffee shop, water stations, and a well-equipped gym. Note there is no pool; parking is via valet with limited curb space or a garage across the street.

Related guest reviews

8

Sarah

Jan 29, 2025

·

Stayed 3 nights

Overall stay was positive. However, the staff was not overly friendly and gave a pretentious vibe. Seemed annoyed with questions. Coffee shop in the lobby was nice but again staff was not very friendly or welcoming. Filling stations of water were convenient during cold and dry weather. Nice touch of Prosecco for NYE was appreciated. Rooftop was cool but closed early, before 2:00am, on NYE after people paid entrance fee to attend.

10

Sarah

May 16, 2024

·

Stayed 1 night

Love the modern style and the location. Parking garage right across the street. Everything u need is within walking distance.

10

Jennifer

Feb 13, 2024

·

Stayed 3 nights

Rooms are nice and spacious. The coffee shop and bar/'restaruant downstairs are also great. The location in the Gulch is quiet, but with access to several local stores, and only a short drive to the major tourist areas.

10

Joe

Jul 20, 2025

·

Stayed 2 nights

Unique boutique hotel - no public parking, and not enough staging in front of the hotels for valet

10

Zachary

Oct 3, 2025

·

Stayed 2 nights

Nice staff, clean room, and great rooftop.

10

Somali

Mar 21, 2025

·

Stayed 3 nights

Amazing stay. Customer service is awesome! Gym is awesome! Water stations and glass karafe in the room is awesome! Peloton bikes (2), Peloton rower, lovely gym with an urban view, spring water. Just wish the spring water was in glass bottles. Right now, plastic with no recycling. Wish their bath amenities didn’t have color and was like rest of the ambiance. Overall, awesome stay. Looking to see glass bottles for spring water and organic/eco bath amenities. We’ll be back.

10

Stacey

Oct 11, 2024

·

Stayed 2 nights

I love that you didn't have to leave the property to have a great time. The rooftop bar and restaurant on the first floor is amazing!

10

Stephanie

May 25, 2025

·

Stayed 2 nights

Beautiful hotel, we really enjoyed the roof top bar !

10

marvin

Jul 21, 2025

·

Stayed 3 nights

Staff was very helpful and friendly. The area was great love the rooftop bar. I will stay again.

8

richard

May 28, 2025

·

Stayed 6 nights

Property is convenient to many attractions. Also, very clean and nice gym. I was disappointed as housekeeping would knock on the door several times during the morning. The day of check-out, housekeeping knocked on the door three times between the hours of 9:00AM and 10:30AM. BTW, no swimming pool.

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Cleanliness

Many reviews highlight very clean rooms and public areas, but others report stained rugs, dust, and ripped towels, with inconsistent housekeeping on some stays. Overall cleanliness feels mixed.

Related guest reviews

6

Jacque

Jul 6, 2025

·

Stayed 3 nights

Stayed in a pet friendly room and the carpet in the hallways was dirty and the rug in the room was dirty. Floor did not look clean either. I understand it was a pet floor but, maybe remove all carpet. I have stayed in lesser pet friendly rooms that were far cleaner.

6

rishi

Jul 11, 2023

·

Property location is very nice with very good dining options within 5 min walk . The hop on hop off tour is 2 min walk . The front desk staff was v nice . Bellman was kind of useless and hardly ever there for assistance . Worst part was the cleaning crew . When we came back to the room after the whole day , bed was barely made , shreds were rumpled and comforter just thrown and smoothed over , Dirty disposable glasses were there with leftover morning coffee along with dirty napkins , the bath robe was still on the chair … it was a disaster ..expect much better from a 4 star property with such expensive room rates . Stayed at grand Hyatt previous 2 nights .. amazing service , food .and cleanliness ..10/10 in everything .

8

Serge

May 8, 2024

·

Stayed 3 nights

Everything was excellent except for housekeeping who need some fine tuning. It is the reason why I am giving 4 stars only. Every staff member we have interacted with was extremely professional. Enjoyable stay overall.

10

Deborah

Dec 31, 2023

·

Stayed 4 nights

The hotel was phenomenal! Marsh House was outstanding! Our room was spotless and we loved the ice and sparkling water provided! Everyone was friendly and helpful! Be aware that it is 54$ a night for the valet parking. Excellent stay over Christmas

10

Angie

Sep 30, 2025

·

Stayed 2 nights

The room was clean and the bathroom was spacious. The coffee shop in the lobby was excellent. The staff were helpful, friendly and professional! The beds were very firm. They were too firm for our taste and our back!

10

Zachary

Oct 3, 2025

·

Stayed 2 nights

Nice staff, clean room, and great rooftop.

6

Ryan

Jun 14, 2025

·

Stayed 1 night

This was a disappointing experience. From start to finish. We pulled up to valet, valet was looking at his phone and never looked up. Another staff dressed more formal stared at our car, walked past and was motioning to walk into the building until my husband rolled the window to ask if this “is where we can valet and unload?”. He still asked “Are you staying here?” Maybe we didn’t fit their ideal clientele. We are parents with two kids in hand. We were never rude and conscience of the kids not being disruptive. We proceed to check in and four staff members at the front desk. No pleasantries or basic customer service. I noticed immediately that the male front desk staff shot a look and chuckle to the staff that assisted us. It’s obvious it had to do with us. There were no one other customers checking in. The aesthetics of the room was very industrial and west elm. Our room was a city view with double beds. The room had a heavy musk/cologne smell. It was either the bedding detergent or a potpourri to set a mood. It was overwhelming. The rug had stains, glass cups were dirty and room was dusty. Leaving was the same service as arriving. The shower was the best amenity of the hotel.

10

Anthony

Nov 1, 2025

·

Stayed 7 nights

Good selection of food, excellent staff, spotlessly clean hotel

10

William

May 24, 2025

·

Stayed 4 nights

Friendly, clean and efficient

8

richard

May 28, 2025

·

Stayed 6 nights

Property is convenient to many attractions. Also, very clean and nice gym. I was disappointed as housekeeping would knock on the door several times during the morning. The day of check-out, housekeeping knocked on the door three times between the hours of 9:00AM and 10:30AM. BTW, no swimming pool.

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Rooms

Rooms are stylish but vary in size; some feel spacious while others are narrow with limited storage. Several guests found beds very firm or small, noted noise from the rooftop or street, and missed conveniences like a smart TV or bathroom fan.

Related guest reviews

2

Rita

Jun 18, 2023

·

Stayed 3 nights

This is a very trendy hotel but for not worth the value. There is a popular rooftop which you can hear from the room in the evening till midnight. People who are not staying in the hotel are coming in and out at all hours. Also there is a restaurant/ bar across the street which you can also hear music as well. In the morning got woken up at 7 am by noisy street. Towels were ripped. Took 45 min to get a bell hop. Overall very expensive with 3 star service. Very disappointed.

8

Keith

Jun 29, 2025

·

Stayed 1 night

Excellent hotel but pricey and the beds are tiny

10

Angie

Sep 30, 2025

·

Stayed 2 nights

The room was clean and the bathroom was spacious. The coffee shop in the lobby was excellent. The staff were helpful, friendly and professional! The beds were very firm. They were too firm for our taste and our back!

10

Jennifer

Feb 13, 2024

·

Stayed 3 nights

Rooms are nice and spacious. The coffee shop and bar/'restaruant downstairs are also great. The location in the Gulch is quiet, but with access to several local stores, and only a short drive to the major tourist areas.

4

Kirsten

May 13, 2024

·

The rooms are very narrow/small. Room had 1 tiny closet for clothing. Damaged furniture in room. Bathroom has one small sink with very little countertop space. One small mirror and low lighting. Overall for the price not worth the stay. Rooftop bar is great, however not owned by the hotel. Disappointed with this property.

10

chris

Mar 18, 2024

·

Stayed 3 nights

Place was nice and clean. Beds where not the most comfortable and pillows small but nice place to stay

6

ENOCH

May 16, 2023

·

Stayed 2 nights

Very upscale and trendy hotel. I got the most expensive room they had @ $1100 a night. The customer service is very good, valet service very fast and friendly. Asked for a cart for luggage and it arrived in less than 2 minutes. Things that were not excellent is the TV wasn't a smart TV with apps but did have cable and movie channels. The restaurant in the hotel is too fancy for picky eaters like myself. Not everybody wants to take a picture of their food, I can't believe you can't order normal things like a pancake or biscuits & gravy for breakfast. I warn you to leave all of their toiletries in the hotel. I get 4 bills after checkout about every couple of hours with more stuff they added to my final bill. Little bottle of Shampoo $50, Conditioner $50, Body Wash $50. They showed up on my bill as Gift Shop. I called the hotel because I thought someone had took my CC info and started to use it since I got 4 bills in such a short time. They did remove the $50 charges since they found the empty bottles in the trash in our room. The Thompson is nice and is owned by Hyatt. If your staying in a normal room I think its worth it!

8

sandra

Jul 28, 2025

·

Stayed 1 night

Only thing I didn't like was all the bachlorettes and the noise and running in halls. I was on the third floor and road noise was loud on occasion but these are all things that the hotel couldn't control.

8

Mallory

Apr 28, 2024

·

Stayed 1 night

My stay at the Thompson was great, however, i was incredibly disappointed in how uncomfortable the bed was. I'f i'm paying $600 for a room, the bed better be top notch. Instead it felt like a dorm room bed. Stiff with zero comfort.

6

Latoya

Mar 14, 2025

·

Stayed 2 nights

My room was dated .

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Service

Service is frequently described as friendly, professional, and accommodating across departments. A minority report curt front-desk interactions, billing errors, intrusive or inconsistent housekeeping, and occasional delays with bell/valet.

Related guest reviews

6

Liesel

Mar 24, 2025

·

Stayed 2 nights

If you’re looking for a family friendly hotel, this is definitely not it. Still waiting for an invoice from my stay, which I have requested twice. Location is great and valet was very quick.

10

Mary B

Aug 21, 2025

·

Stayed 2 nights

Staff was very friendly and always helpful. They went above and beyond at all times from the moment we arrived with the doorman, the bellman and the receptionist to the time we departed. In addition, the staff at the restaurant was also friendly and the breakfast was amazing! Their biscuits and their cinnamon roll in a skillet were delicious.

8

Sarah

Jan 29, 2025

·

Stayed 3 nights

Overall stay was positive. However, the staff was not overly friendly and gave a pretentious vibe. Seemed annoyed with questions. Coffee shop in the lobby was nice but again staff was not very friendly or welcoming. Filling stations of water were convenient during cold and dry weather. Nice touch of Prosecco for NYE was appreciated. Rooftop was cool but closed early, before 2:00am, on NYE after people paid entrance fee to attend.

10

Lawrence

Jul 21, 2025

·

Stayed 4 nights

Great staff

10

Brian

Jun 29, 2025

·

Stayed 1 night

Front desk staff was so friendly and accommodating.

10

Amy

Mar 23, 2025

·

Stayed 1 night

Amazing team at the front desk and concierge team. Huge shout out to Paris and Megan for their hospitality!

2

BALKAR

Mar 27, 2025

·

Stayed 4 nights

Rude front desk staff. I would look into hotels like the W as they have nicer rooms and much friendly front desk staff.

6

Ryan

Jun 14, 2025

·

Stayed 1 night

This was a disappointing experience. From start to finish. We pulled up to valet, valet was looking at his phone and never looked up. Another staff dressed more formal stared at our car, walked past and was motioning to walk into the building until my husband rolled the window to ask if this “is where we can valet and unload?”. He still asked “Are you staying here?” Maybe we didn’t fit their ideal clientele. We are parents with two kids in hand. We were never rude and conscience of the kids not being disruptive. We proceed to check in and four staff members at the front desk. No pleasantries or basic customer service. I noticed immediately that the male front desk staff shot a look and chuckle to the staff that assisted us. It’s obvious it had to do with us. There were no one other customers checking in. The aesthetics of the room was very industrial and west elm. Our room was a city view with double beds. The room had a heavy musk/cologne smell. It was either the bedding detergent or a potpourri to set a mood. It was overwhelming. The rug had stains, glass cups were dirty and room was dusty. Leaving was the same service as arriving. The shower was the best amenity of the hotel.

10

marvin

Jul 21, 2025

·

Stayed 3 nights

Staff was very helpful and friendly. The area was great love the rooftop bar. I will stay again.

10

Francisco

May 11, 2025

·

Stayed 1 night

Excellent Service

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Location

The Gulch setting is walkable to dining, shopping, and attractions, and often quieter than staying directly on Broadway. Many guests liked being close to downtown while keeping a calmer base.

Related guest reviews

10

Tony

Jun 20, 2023

·

Stayed 4 nights

Great location, walkable to most of the attractions that people come to Nashville to experience.

10

Hilda

Jun 5, 2023

·

Stayed 4 nights

We had heard that staying on Broadway could be extremely loud and decided on The Thompson which was great. Short walk to downtown and there were some wonderful shops and food near hotel when we wanted to wind down. Everyone at the hotel were very nice and accommodating. Check in is normally 4, we arrived around 1 to just drop bags off and walk around but they had a room available and let us check in early:)

10

Lauren

May 14, 2024

·

Stayed 3 nights

Located in nice neighborhood, plenty of walkable dining and shopping options nearby, within short driving distance to broadway and downtown.

10

Robert

Aug 27, 2025

·

Stayed 1 night

Had a great time! Excellent location for everything we wanted to see and do!

10

Sarah

May 16, 2024

·

Stayed 1 night

Love the modern style and the location. Parking garage right across the street. Everything u need is within walking distance.

10

Jennifer

Feb 13, 2024

·

Stayed 3 nights

Rooms are nice and spacious. The coffee shop and bar/'restaruant downstairs are also great. The location in the Gulch is quiet, but with access to several local stores, and only a short drive to the major tourist areas.

10

Tom

Apr 21, 2024

·

Stayed 4 nights

Fantastic decor, walkable to downtown whilst being quiet at night. Great coffee downstairs

10

Alicia

Jul 13, 2025

·

Stayed 5 nights

The room was clean with a great view. We walked everyday to downtown during our trip. We visited the coffee shop daily and grabbed some baked goods including muffins and scones which was a nice way to Kick off the day. We thoroughly enjoyed our stay.

10

Leigh

Nov 3, 2024

·

Stayed 1 night

A perfect spot in town but not in the middle of the noise.

10

Rhonda

Dec 30, 2024

·

Stayed 2 nights

The property is beautiful and everyone is very friendly. Check in/out quick, valet speedy rooms were very nice and the entire hotel smells divine! I will certainly stay here again. We walked to dinner, breakfast and broadway from the hotel.

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Dining

On-site options earn praise: Marsh House for breakfast and meals, the lively rooftop bar, and a convenient lobby coffee shop. Some mention long morning coffee lines or a nightlife vibe that’s less relaxing, and occasional early closures for events.

Related guest reviews

10

Mary B

Aug 21, 2025

·

Stayed 2 nights

Staff was very friendly and always helpful. They went above and beyond at all times from the moment we arrived with the doorman, the bellman and the receptionist to the time we departed. In addition, the staff at the restaurant was also friendly and the breakfast was amazing! Their biscuits and their cinnamon roll in a skillet were delicious.

10

Sean

Aug 22, 2023

·

Stayed 4 nights

I thoroughly enjoyed my stay here. The room was very comfortable and the hotel is situated in a great location, close to all that Nashville has to offer. The Marsh House restaurant at the hotel had excellent cuisine and great ambience. I will definitely stay here again.

10

Deborah

Dec 31, 2023

·

Stayed 4 nights

The hotel was phenomenal! Marsh House was outstanding! Our room was spotless and we loved the ice and sparkling water provided! Everyone was friendly and helpful! Be aware that it is 54$ a night for the valet parking. Excellent stay over Christmas

10

Debbie

Sep 8, 2023

·

Stayed 4 nights

Staff was extremely pleasant. Loved the restaurant and coffee shop.

10

Tom

Apr 21, 2024

·

Stayed 4 nights

Fantastic decor, walkable to downtown whilst being quiet at night. Great coffee downstairs

10

Melanie

Aug 3, 2023

·

Stayed 3 nights

Great staff. Yummy breakfast at Marsh. Comfortable room. Convenient area.

10

Alicia

Jul 13, 2025

·

Stayed 5 nights

The room was clean with a great view. We walked everyday to downtown during our trip. We visited the coffee shop daily and grabbed some baked goods including muffins and scones which was a nice way to Kick off the day. We thoroughly enjoyed our stay.

10

Stacey

Oct 11, 2024

·

Stayed 2 nights

I love that you didn't have to leave the property to have a great time. The rooftop bar and restaurant on the first floor is amazing!

10

Daniel

Jan 22, 2024

·

Stayed 1 night

The bars and restaurants were good and unique. All the staff was excellent throughout the property. The area was walkable with a variety of places to visit.

6

Timothy

Jun 23, 2025

·

Stayed 4 nights

Everything is VERY pricy! No store or gift shop for basic needs should you forget something. I feel like this property caters to young adults, but that may be just Nashville as a whole. The line to get coffee in the morning was out the door. Wouldn’t choose to stay here when returning to Nashville. Would choose a hotel outside of the downtown area, with more space in the lobby area to find a quiet spot to read or chill on my vacay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$295
February	$355
March	$352
April	$424
May	$415
June	$370
July	$277
August	$280
September	$414
October	$474
November	$381
December	$267

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $368	15 $794	16 $569	17 $590	18 $632	19
20 $423	21 $482	22 $593	23 $1,410	24 $1,237	25 $515	26 $505
27 $392	28 $540	29 $1,237	30 $586

Su	Mo	Tu	We	Th	Fr	Sa
				1 $592	2 $628	3 $596
4 $458	5 $619	6 $689	7 $1,410	8 $600	9 $611	10 $1,410
11 $477	12 $491	13 $491	14 $562	15 $575	16 $610	17 $609
18 $484	19 $508	20 $1,237	21 $541	22 $541	23 $541	24 $1,410
25 $425	26 $485	27 $1,237	28 $541	29 $425	30 $377	31 $418

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite (Thompson)

Room, 2 Queen Beds, City View

Room, 2 Queen Beds

Room, 2 Queen Beds (Accessible Shower)

Room, 2 Queen Beds (Neighborhood View)

Studio Suite, Accessible (Shower)

Room, 2 Queen Beds, Corner (Accessible Shower)

Room, 1 King Bed, City View

Executive Suite

Room, 1 King Bed, Accessible (Shower)

Room, 2 Queen Beds, Corner

Room, 1 King Bed (Accessible Shower, Neighborhood)

Room, 2 Queen Beds (Accessible Shower, Neighborhood View)

Room, 1 King Bed, Corner

Room, 1 King Bed

Room, 1 King Bed (Neighborhood)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Thompson Nashville, by Hyatt

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Prices for upcoming dates