JW Marriott Phu Quoc Emerald Bay Resort & Spa
US$401
/ night
Avg. for October
Prices for JW Marriott Phu Quoc Emerald Bay Resort & Spa
Select dates to see prices and availability
US$401
/ night
Avg. for October
Monthly average prices
Nightly prices at JW Marriott Phu Quoc Emerald Bay Resort & Spa average US$324 in the cheapest month (June) and US$681 in the most expensive month (January), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$681 |
| February | US$638 |
| March | US$525 |
| April | US$436 |
| May | US$385 |
| June | US$324 |
| July | US$330 |
| August | US$365 |
| September | US$333 |
| October | US$401 |
| November | US$461 |
| December | US$600 |
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Oct · US$401
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Most expensive: January (~US$681)
Cheapest: June (~US$324)
About this property
Relax at the full-service spa, where you can enjoy massages. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. This resort also features complimentary wireless internet access, concierge services, ...
Amenities
Relax at the full-service spa, where you can enjoy massages. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. This resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Phu Quoc? This resort has 7406 square feet (688 square meters) of space consisting of a conference center and 6 meeting rooms. Free self parking is available onsite.
Dining
Enjoy French cuisine at Pink Pearl, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.
Rooms
Stay in one of 244 guestrooms featuring LCD televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Location
With a stay at JW Marriott Phu Quoc Emerald Bay Resort & Spa in Phu Quoc (Khem Beach), you'll be within a 10-minute drive of Sao Beach and Khem Beach. This beach resort is 12.8 mi (20.5 km) from Phu Quoc Beach and 1.5 mi (2.4 km) from Phu Quoc Prison.
What's nearby
Khem Beach(0.4 Miles)
Phu Quoc Prison(1.5 Miles)
Festive Bazaar Sunset Town(2.1 Miles)
An Thoi Market(2.3 Miles)
Sunset Town Beach(2.6 Miles)
Kiss Bridge(2.7 Miles)
Bai Xep(2.7 Miles)
An Thoi Cable Car Station(2.8 Miles)
Kiss of the Sea Show(2.8 Miles)
Vinh Dam Port(3.8 Miles)
Sao Beach(3.9 Miles)
Dam Beach(6.7 Miles)
Ho Quoc Pagoda(7.3 Miles)
Waterfront Beach Square(8.1 Miles)
Sonasea Phu Quoc Night Market(9.2 Miles)
The preferred airport for JW Marriott Phu Quoc Emerald Bay Resort & Spa is Phu Quoc (PQC-Phu Quoc Intl.)(10.8 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Tour desk
Location
Eco-Tourism at Bai Khem, Khem Beach, An Thoi, Phu Quoc, Vietnam
Khem Beach (0.4 Miles)
Phu Quoc Prison (1.5 Miles)
Festive Bazaar Sunset Town (2.1 Miles)
An Thoi Market (2.3 Miles)
Sunset Town Beach (2.6 Miles)
Kiss Bridge (2.7 Miles)
Room options
7
Room, 2 Double Beds, Balcony (Rue De Lamarck Room)
Room details
2 Double Beds
Sleeps 3
656 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
16
House, Multiple Bedrooms
Room details
7× Double Beds
Sleeps 8
13993 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
13
Villa, 3 Bedrooms, Private Pool, Garden View
Room details
3× Double Beds
Sleeps 8
4304 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
5
Executive Suite, 1 King Bed with Sofa Bed, Balcony
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
968 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
7
Room, 1 King Bed, Balcony, Ocean View
Room details
1 Extra-Large Double Bed
Sleeps 3
570 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
4
Villa, 1 Bedroom, Private Pool, Garden View
Room details
1 Extra-Large Double Bed
Sleeps 3
1937 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
6
Room, 1 King Bed, Balcony (Rue De Lamarck Room)
Room details
1 Extra-Large Double Bed
Sleeps 3
657 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Room, 1 King Bed, Balcony
Room details
1 Extra-Large Double Bed
Sleeps 3
570 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Room, 2 Double Beds, Balcony, Ocean View
Room details
2 Double Beds
Sleeps 3
570 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Deluxe Room, 1 King Bed, Ocean View
Room details
1 Extra-Large Double Bed
Sleeps 3
570 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Room, 2 Double Beds, Balcony
Room details
2 Double Beds
Sleeps 3
570 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of JW Marriott Phu Quoc Emerald Bay Resort & Spa
9.3
Superb
Based on 1,317 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At JW Marriott Phu Quoc Emerald Bay Resort & Spa, reviewers consistently praise the warm, attentive staff, the clean, calm beachfront with multiple pools, and the whimsical university-themed design, noting spacious, stylish rooms and a standout, wide-ranging breakfast.
Read moreWas this helpful?
What guests think
At JW Marriott Phu Quoc Emerald Bay Resort & Spa, reviewers consistently praise the warm, attentive staff, the clean, calm beachfront with multiple pools, and the whimsical university-themed design, noting spacious, stylish rooms and a standout, wide-ranging breakfast.
On site dining is broadly enjoyed, though several guests found Pink Pearl very expensive and a few noted slow restaurant or breakfast service and occasional pests at Red Rum at night. The location feels quiet and private on a beautiful beach, with shuttle or rides needed to reach Sunset Town and other areas. Some guests noted utility or appliance issues, limited privacy, or balcony allocation problems. Expect a serene, service focused beachfront resort with indulgent touches.
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AI-generated summary based on recent guest reviews
Facilities
Facilities are a strong point, with a clean, calm private beach and multiple pools (including an adults only option), plus a spa, kids areas, and free activities like SUP, bike tours, and yoga; the grounds are well maintained. A few guests found the themed décor Disney like.
Related guest reviews
10
KUEI-I
22 Dec 2025
·
Stayed 2 nights
飯店的游泳池, 海灘 都很棒. 一泊二食的餐也都不吝嗇且美味.
飯店的游泳池, 海灘 都很棒. 一泊二食的餐也都不吝嗇且美味.
8
Anthony
23 Jun 2022
·
Stayed 3 nights
The Management Team and the staff are very courteous, trying very hard to ensure our comfort and that we are happy. The efforts are very well appreciated. The Management is also trying very hard to keep the condition of the property, and under the harsh tropical, rainy and with the close proximity to the sea, it is not an easy task; but the Team had done exceptionally well. To us, entering the property seems more like walking into Disneyland than a tropical resort. On the shortfall, the temperature of the water heater can turn up a bit. The hot water in both my room (1002) and in the spa was not very high, even when I tried to turn to “all” hot water, it was not hot enough. Also, the electricity was a bit unstable, with 2-3 short shortages a night. The aircon will be be stopped and was a nuisance in the middle of the night.
The Management Team and the staff are very courteous, trying very hard to ensure our comfort and that we are happy. The efforts are very well appreciated. The Management is also trying very hard to keep the condition of the property, and under the harsh tropical, rainy and with the close proximity to the sea, it is not an easy task; but the Team had done exceptionally well. To us, entering the property seems more like walking into Disneyland than a tropical resort. On the shortfall, the temperature of the water heater can turn up a bit. The hot water in both my room (1002) and in the spa was not very high, even when I tried to turn to “all” hot water, it was not hot enough. Also, the electricity was a bit unstable, with 2-3 short shortages a night. The aircon will be be stopped and was a nuisance in the middle of the night.
10
Nin
21 Dec 2023
·
Stayed 4 nights
The resort is so well designed and appreciated the design concept of a university campus. There was plenty to do at the resort such as free activities like massage lessons and bike tours. There are three different pools and the beach attached to the resort is well kept for Phu Quoc with staff constantly picking up rubbish. Big shoutout to Jace who guided us on the bike tour and to the ladies at the spa.
The resort is so well designed and appreciated the design concept of a university campus. There was plenty to do at the resort such as free activities like massage lessons and bike tours. There are three different pools and the beach attached to the resort is well kept for Phu Quoc with staff constantly picking up rubbish. Big shoutout to Jace who guided us on the bike tour and to the ladies at the spa.
10
Toru
1 Apr 2025
·
Stayed 2 nights
This was our second stay at the JW Marriott, following last year. We had a great time relaxing in the blue ocean with white sand, playing in the ocean with free SUP boards and other equipment, and relaxing in the quiet ocean-view pool. This time we were especially treated well by the warm and wonderful staff, who made us feel at home and relaxed with just the right sense of distance, making our stay even more wonderful than the last time! The staff who checked us in, whose name escapes me, was particularly helpful. He moved us to a cooler area so my husband could work on his PC while we were waiting to check in, and he took me on a cart ride around the resort to keep me occupied. Ms. Emma was always attentive to our comfort. She took pictures, sent us a handwritten greeting cards, and gave us gifts and earplugs to apologize for the noisy events (since I have insomnia). Ms. May at Tempus Fugit also took care of us every morning to make sure we were comfortable and to enjoy our breakfast, which helped us to enjoy a pleasant start to the day. Ms.SANG, who was in charge of the Lamarck tour and entertained us, was especially good to us! She took care of us every time we met her. She made us feel at home with fun stories, gave us useful information such as fireworks in SunsetTown, and gave us a lot of warmth and care. I cannot express how much I appreciate your hospitality ! Thank you so much to all the staff for making our trip a wonderful and unforgettable one!
This was our second stay at the JW Marriott, following last year. We had a great time relaxing in the blue ocean with white sand, playing in the ocean with free SUP boards and other equipment, and relaxing in the quiet ocean-view pool. This time we were especially treated well by the warm and wonderful staff, who made us feel at home and relaxed with just the right sense of distance, making our stay even more wonderful than the last time! The staff who checked us in, whose name escapes me, was particularly helpful. He moved us to a cooler area so my husband could work on his PC while we were waiting to check in, and he took me on a cart ride around the resort to keep me occupied. Ms. Emma was always attentive to our comfort. She took pictures, sent us a handwritten greeting cards, and gave us gifts and earplugs to apologize for the noisy events (since I have insomnia). Ms. May at Tempus Fugit also took care of us every morning to make sure we were comfortable and to enjoy our breakfast, which helped us to enjoy a pleasant start to the day. Ms.SANG, who was in charge of the Lamarck tour and entertained us, was especially good to us! She took care of us every time we met her. She made us feel at home with fun stories, gave us useful information such as fireworks in SunsetTown, and gave us a lot of warmth and care. I cannot express how much I appreciate your hospitality ! Thank you so much to all the staff for making our trip a wonderful and unforgettable one!
10
Sojin
11 Sept 2024
·
Stayed 3 nights
푸꾸옥에서 쉼을 원하시면 에메랄드 베이로 꼭 가세요. 너무 조용히 힐링 할 수있는 포인트 입니다^^ 인스타 사진 찍는 스팟이 다양해서 호텔안에 있는 시간이 무척 길었습니다. 시설은 대부분 깨끗하고 좋습니다. 룸 클린을 너무 깨끗하고 기분좋게 해주었습니다. 아이에게 수건 인형을 매일 만들어준 메이드 들에게 고마워서 팁을 주지 않을 수 없습니다. 자전거를 이용해서 호텔 내를 모험하는 것도 무척 즐거웠어요. 키즈클럽의 선생님들도 친절해서 매일 방문했지요
푸꾸옥에서 쉼을 원하시면 에메랄드 베이로 꼭 가세요. 너무 조용히 힐링 할 수있는 포인트 입니다^^ 인스타 사진 찍는 스팟이 다양해서 호텔안에 있는 시간이 무척 길었습니다. 시설은 대부분 깨끗하고 좋습니다. 룸 클린을 너무 깨끗하고 기분좋게 해주었습니다. 아이에게 수건 인형을 매일 만들어준 메이드 들에게 고마워서 팁을 주지 않을 수 없습니다. 자전거를 이용해서 호텔 내를 모험하는 것도 무척 즐거웠어요. 키즈클럽의 선생님들도 친절해서 매일 방문했지요
10
chulhee
31 Jan 2026
·
Stayed 3 nights
The maintenance of facilities were excellent with smiles of staffs. The fresh bottled water every was provided.
The maintenance of facilities were excellent with smiles of staffs. The fresh bottled water every was provided.
10
Shuan Yee
14 Sept 2025
·
Stayed 2 nights
Super luxurious stay. Well worth money spent. The sea water clear but not crystal clear. Alot of algae. Hardly any fishes to be seen but beach was kept clean. 3 swimming pools, one for adult only. Food was fantastic!!!
Super luxurious stay. Well worth money spent. The sea water clear but not crystal clear. Alot of algae. Hardly any fishes to be seen but beach was kept clean. 3 swimming pools, one for adult only. Food was fantastic!!!
8
Ayano
14 Aug 2024
·
Stayed 1 night
スタッフの教育が素晴らしいと感じました。チェックイン後バギーでお部屋まで案内してもらう際に、ホテルを一周して一つ一つの施設を案内してくださった。英語も分かりやすく、ゆっくり話してくれる。日本語を話せるスタッフもいて安心した。プレイルームや、シアタールーム、プール(3種)、アクティビティ等、施設が充実していた。特に、大人用プールは静かで落ち着いた雰囲気だった。朝食では、和食もあり感動した。
スタッフの教育が素晴らしいと感じました。チェックイン後バギーでお部屋まで案内してもらう際に、ホテルを一周して一つ一つの施設を案内してくださった。英語も分かりやすく、ゆっくり話してくれる。日本語を話せるスタッフもいて安心した。プレイルームや、シアタールーム、プール(3種)、アクティビティ等、施設が充実していた。特に、大人用プールは静かで落ち着いた雰囲気だった。朝食では、和食もあり感動した。
10
Nicolas
31 Mar 2025
·
Stayed 3 nights
The beach, the historic university theme
The beach, the historic university theme
10
Trung
3 Apr 2025
·
Stayed 1 night
Staff was extremely friendly and polite. The resort is very beautiful and clean. Plenty of pool option to choose where you want to swim. The beach was clean and sandy and not too deep, you can walk 50 meters out and the water is still not over your head
Staff was extremely friendly and polite. The resort is very beautiful and clean. Plenty of pool option to choose where you want to swim. The beach was clean and sandy and not too deep, you can walk 50 meters out and the water is still not over your head
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AI-generated summary based on recent guest reviews
Cleanliness
Housekeeping and upkeep are widely praised, with spotless rooms for many and staff keeping the beach and grounds tidy. A few guests reported dusty rooms or a less clean alternative room during a move.
Related guest reviews
10
Trung
3 Apr 2025
·
Stayed 1 night
super fancy resort with high end quality of services as well as the aesthetics if the architectures around the resort. Staffs were friendly and hospitable. Thai curry dish ordered at Fugit restaurant was sub oar, lacks a bit of real Thai curry experience and flavor. The pools are nice and spacious and the resort is kept very clean and private. Beautiful private beach with white sands
super fancy resort with high end quality of services as well as the aesthetics if the architectures around the resort. Staffs were friendly and hospitable. Thai curry dish ordered at Fugit restaurant was sub oar, lacks a bit of real Thai curry experience and flavor. The pools are nice and spacious and the resort is kept very clean and private. Beautiful private beach with white sands
10
Wongeun
27 Nov 2023
·
Stayed 2 nights
전체적으로 깔끔하고 서비스도 훌륭합니다. 다만 냉장고가 차갑지 않아 불편함이 있었습니다.
전체적으로 깔끔하고 서비스도 훌륭합니다. 다만 냉장고가 차갑지 않아 불편함이 있었습니다.
4
Thuy
4 Jan 2024
·
Stayed 2 nights
From the moment we checked in, we were disappointed with our stay. We had wanted a romantic trip together. The room we were given was not at all private. People constantly walking back and forth, looking in. Employees hanging out outside our room taking their balls. Literally no privacy at all. We had specifically chosen a room with a balcony because we wanted to be able to sit outside and enjoy the view, but were given a room without one. The solutions we were offered were insufficient. We were shown one room upstairs which was filthy and dusty. A manager, "Jay" bothered us at breakfast the next morning. Instead of letting us eat in peace when we made it clear it wasn't a good time to talk, he wouldn't leave and kept insisting the employee hanging out outside our room wasn't smoking. As if that changed the fact that we still had no privacy. The day of checkout, he again approached us. "I was going to offer you a treatment at the spa, but since you already booked something, nevermind." So why even say that? The customer service skills and etiquette of the employees here are severely lacking.
From the moment we checked in, we were disappointed with our stay. We had wanted a romantic trip together. The room we were given was not at all private. People constantly walking back and forth, looking in. Employees hanging out outside our room taking their balls. Literally no privacy at all. We had specifically chosen a room with a balcony because we wanted to be able to sit outside and enjoy the view, but were given a room without one. The solutions we were offered were insufficient. We were shown one room upstairs which was filthy and dusty. A manager, "Jay" bothered us at breakfast the next morning. Instead of letting us eat in peace when we made it clear it wasn't a good time to talk, he wouldn't leave and kept insisting the employee hanging out outside our room wasn't smoking. As if that changed the fact that we still had no privacy. The day of checkout, he again approached us. "I was going to offer you a treatment at the spa, but since you already booked something, nevermind." So why even say that? The customer service skills and etiquette of the employees here are severely lacking.
10
Nin
21 Dec 2023
·
Stayed 4 nights
The resort is so well designed and appreciated the design concept of a university campus. There was plenty to do at the resort such as free activities like massage lessons and bike tours. There are three different pools and the beach attached to the resort is well kept for Phu Quoc with staff constantly picking up rubbish. Big shoutout to Jace who guided us on the bike tour and to the ladies at the spa.
The resort is so well designed and appreciated the design concept of a university campus. There was plenty to do at the resort such as free activities like massage lessons and bike tours. There are three different pools and the beach attached to the resort is well kept for Phu Quoc with staff constantly picking up rubbish. Big shoutout to Jace who guided us on the bike tour and to the ladies at the spa.
10
Andreas
8 Feb 2025
·
Stayed 4 nights
From the moment we arrived at JW Marriott Phu Quoc, we felt welcomed and cared for in a way that exceeded all expectations. Every single staff member we encountered was incredible, but two people truly stood out—May from Guest Relations and Phoenix from Housekeeping. Their dedication and warmth made our stay even more special. May went above and beyond to ensure that we had the best experience possible, always checking in with us and making us feel at home. Phoenix’s attention to detail and kindness were remarkable—our room was always spotless, and she constantly surprised us with thoughtful gestures. During our stay, my brother unfortunately fell ill, and the hotel staff did everything in their power to support him. Their genuine care and assistance made a world of difference, and we are beyond grateful. The property itself is stunningly beautiful, incredibly calm, and impeccably clean—a perfect place to relax and unwind. And let’s talk about the food—especially the breakfast! It was absolutely breathtaking, with a wide selection of delicious options that left us speechless every morning. Overall, JW Marriott Phu Quoc is a great destination. With its outstanding service, serene atmosphere, and world-class dining, I can wholeheartedly recommend it to everyone looking for a luxurious and unforgettable getaway.
From the moment we arrived at JW Marriott Phu Quoc, we felt welcomed and cared for in a way that exceeded all expectations. Every single staff member we encountered was incredible, but two people truly stood out—May from Guest Relations and Phoenix from Housekeeping. Their dedication and warmth made our stay even more special. May went above and beyond to ensure that we had the best experience possible, always checking in with us and making us feel at home. Phoenix’s attention to detail and kindness were remarkable—our room was always spotless, and she constantly surprised us with thoughtful gestures. During our stay, my brother unfortunately fell ill, and the hotel staff did everything in their power to support him. Their genuine care and assistance made a world of difference, and we are beyond grateful. The property itself is stunningly beautiful, incredibly calm, and impeccably clean—a perfect place to relax and unwind. And let’s talk about the food—especially the breakfast! It was absolutely breathtaking, with a wide selection of delicious options that left us speechless every morning. Overall, JW Marriott Phu Quoc is a great destination. With its outstanding service, serene atmosphere, and world-class dining, I can wholeheartedly recommend it to everyone looking for a luxurious and unforgettable getaway.
10
chulhee
31 Jan 2026
·
Stayed 3 nights
The maintenance of facilities were excellent with smiles of staffs. The fresh bottled water every was provided.
The maintenance of facilities were excellent with smiles of staffs. The fresh bottled water every was provided.
10
Shu-Min
3 Oct 2024
·
Stayed 2 nights
三天兩夜的住宿體驗 房間寬敞床鋪舒適 自助式早餐精緻美味 沙灘與泳池都很乾淨美麗 容易聯繫服務人員取得協助 參加了一小時免費的瑜伽課程也很棒 實在是可以待好待滿的度假勝地
三天兩夜的住宿體驗 房間寬敞床鋪舒適 自助式早餐精緻美味 沙灘與泳池都很乾淨美麗 容易聯繫服務人員取得協助 參加了一小時免費的瑜伽課程也很棒 實在是可以待好待滿的度假勝地
10
Shuan Yee
14 Sept 2025
·
Stayed 2 nights
Super luxurious stay. Well worth money spent. The sea water clear but not crystal clear. Alot of algae. Hardly any fishes to be seen but beach was kept clean. 3 swimming pools, one for adult only. Food was fantastic!!!
Super luxurious stay. Well worth money spent. The sea water clear but not crystal clear. Alot of algae. Hardly any fishes to be seen but beach was kept clean. 3 swimming pools, one for adult only. Food was fantastic!!!
6
Samuel David
25 Sept 2025
·
Stayed 3 nights
The property sits on an amazing beach - clean, warm, calm water that extends over 100 yards out at depth of no more that 4 ft. The whole premise of the property - an old French university - is a bit childish. Kids may love it, instagram influences may get great photos, but adults who want to relax will find it cheesy. The Pink Pearl - the fine dining restaurant is eye watering expensive - $500 USD for two + tip. I would advise strongly to pass - not worth the money. The room was dusty in areas. Overall for the money, I would give another property a chance to earn my business.
The property sits on an amazing beach - clean, warm, calm water that extends over 100 yards out at depth of no more that 4 ft. The whole premise of the property - an old French university - is a bit childish. Kids may love it, instagram influences may get great photos, but adults who want to relax will find it cheesy. The Pink Pearl - the fine dining restaurant is eye watering expensive - $500 USD for two + tip. I would advise strongly to pass - not worth the money. The room was dusty in areas. Overall for the money, I would give another property a chance to earn my business.
10
Trung
3 Apr 2025
·
Stayed 1 night
Staff was extremely friendly and polite. The resort is very beautiful and clean. Plenty of pool option to choose where you want to swim. The beach was clean and sandy and not too deep, you can walk 50 meters out and the water is still not over your head
Staff was extremely friendly and polite. The resort is very beautiful and clean. Plenty of pool option to choose where you want to swim. The beach was clean and sandy and not too deep, you can walk 50 meters out and the water is still not over your head
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and beautifully designed, many with great views and some villas featuring private pools. Some guests mentioned firm mattresses, privacy or balcony allocation issues, and occasional utility or appliance problems; Wi‑Fi is strong.
Related guest reviews
8
Anthony
23 Jun 2022
·
Stayed 3 nights
The Management Team and the staff are very courteous, trying very hard to ensure our comfort and that we are happy. The efforts are very well appreciated. The Management is also trying very hard to keep the condition of the property, and under the harsh tropical, rainy and with the close proximity to the sea, it is not an easy task; but the Team had done exceptionally well. To us, entering the property seems more like walking into Disneyland than a tropical resort. On the shortfall, the temperature of the water heater can turn up a bit. The hot water in both my room (1002) and in the spa was not very high, even when I tried to turn to “all” hot water, it was not hot enough. Also, the electricity was a bit unstable, with 2-3 short shortages a night. The aircon will be be stopped and was a nuisance in the middle of the night.
The Management Team and the staff are very courteous, trying very hard to ensure our comfort and that we are happy. The efforts are very well appreciated. The Management is also trying very hard to keep the condition of the property, and under the harsh tropical, rainy and with the close proximity to the sea, it is not an easy task; but the Team had done exceptionally well. To us, entering the property seems more like walking into Disneyland than a tropical resort. On the shortfall, the temperature of the water heater can turn up a bit. The hot water in both my room (1002) and in the spa was not very high, even when I tried to turn to “all” hot water, it was not hot enough. Also, the electricity was a bit unstable, with 2-3 short shortages a night. The aircon will be be stopped and was a nuisance in the middle of the night.
10
Wongeun
27 Nov 2023
·
Stayed 2 nights
전체적으로 깔끔하고 서비스도 훌륭합니다. 다만 냉장고가 차갑지 않아 불편함이 있었습니다.
전체적으로 깔끔하고 서비스도 훌륭합니다. 다만 냉장고가 차갑지 않아 불편함이 있었습니다.
4
Thuy
4 Jan 2024
·
Stayed 2 nights
From the moment we checked in, we were disappointed with our stay. We had wanted a romantic trip together. The room we were given was not at all private. People constantly walking back and forth, looking in. Employees hanging out outside our room taking their balls. Literally no privacy at all. We had specifically chosen a room with a balcony because we wanted to be able to sit outside and enjoy the view, but were given a room without one. The solutions we were offered were insufficient. We were shown one room upstairs which was filthy and dusty. A manager, "Jay" bothered us at breakfast the next morning. Instead of letting us eat in peace when we made it clear it wasn't a good time to talk, he wouldn't leave and kept insisting the employee hanging out outside our room wasn't smoking. As if that changed the fact that we still had no privacy. The day of checkout, he again approached us. "I was going to offer you a treatment at the spa, but since you already booked something, nevermind." So why even say that? The customer service skills and etiquette of the employees here are severely lacking.
From the moment we checked in, we were disappointed with our stay. We had wanted a romantic trip together. The room we were given was not at all private. People constantly walking back and forth, looking in. Employees hanging out outside our room taking their balls. Literally no privacy at all. We had specifically chosen a room with a balcony because we wanted to be able to sit outside and enjoy the view, but were given a room without one. The solutions we were offered were insufficient. We were shown one room upstairs which was filthy and dusty. A manager, "Jay" bothered us at breakfast the next morning. Instead of letting us eat in peace when we made it clear it wasn't a good time to talk, he wouldn't leave and kept insisting the employee hanging out outside our room wasn't smoking. As if that changed the fact that we still had no privacy. The day of checkout, he again approached us. "I was going to offer you a treatment at the spa, but since you already booked something, nevermind." So why even say that? The customer service skills and etiquette of the employees here are severely lacking.
10
Shanholtz
6 Feb 2024
·
Stayed 3 nights
I have traveled all over the world and this resort was spectacular on every level. The detail was incredible and so very, very well done. Our hotel room was the most beautiful hotel room I have ever stayed in. The bathroom was sheer bliss. The service staff was absolutely impeccable.
I have traveled all over the world and this resort was spectacular on every level. The detail was incredible and so very, very well done. Our hotel room was the most beautiful hotel room I have ever stayed in. The bathroom was sheer bliss. The service staff was absolutely impeccable.
10
So Kuen
26 Apr 2025
·
Stayed 6 nights
房間寬敞舒適，園區建築物很美，富藝術色彩 酒店沙灘美得令人嘆為觀止，泳客人數不多，享有寧靜私人空間。
房間寬敞舒適，園區建築物很美，富藝術色彩 酒店沙灘美得令人嘆為觀止，泳客人數不多，享有寧靜私人空間。
10
sophie
27 Dec 2024
·
Stayed 6 nights
L’hôtel est magnifique ! Le personnel est souriant et très à l’écoute . Le cadre est sublime et la nourriture très bonne ! Seul bémol le matelas t’es dur mais certains y trouveront leur compte
L’hôtel est magnifique ! Le personnel est souriant et très à l’écoute . Le cadre est sublime et la nourriture très bonne ! Seul bémol le matelas t’es dur mais certains y trouveront leur compte
10
Damien
21 Jul 2025
·
Stayed 4 nights
Excellent place to stay at. Beautiful villa! Our butlers David, Son, Di and Joy were so attentive to our visit. They were all so kind and helpful and made the stay a remarkable one. Would most definitely come back! Very pleasant and relaxing!
Excellent place to stay at. Beautiful villa! Our butlers David, Son, Di and Joy were so attentive to our visit. They were all so kind and helpful and made the stay a remarkable one. Would most definitely come back! Very pleasant and relaxing!
10
Eng Kiat William
22 Dec 2024
·
Stayed 3 nights
Our first visit to Phu Quoc was made truly unforgettable by our stay at the JW Marriott Phu Quoc Emerald Bay. We opted for a spacious one-bedroom villa, while our friend enjoyed the stunning Turquoise Suite, complete with a private pool and breathtaking ocean views. The resort’s whimsical, university-themed concept was a delight, offering countless opportunities for memorable photos. One of the highlights was dining at the Pink Pearl, a restaurant that perfectly balances glamour and indulgence with its exquisite decor and superb culinary experience. Special thanks to the exceptional butler team, Di, Joy, and Marcus, who went above and beyond to ensure our stay was seamless and memorable. Ms. Di reached out to us even before our arrival, arranging a thoughtful celebration for our anniversary. The personalized service extended to a warm welcome from the General Manager, which made us feel truly valued. The breakfast buffet was exceptional, featuring a wide variety of options from authentic Vietnamese dishes to international favorites. The only drawback was the strong winds during our stay, which unfortunately limited our ability to fully enjoy the beautiful Emerald Bay and Ice Cream Beach. However, the resort is conveniently located—just a short bus ride to Sunset Town with its vibrant dining scene, as well as close proximity to Sun World and the Kiss Bridge. Overall, JW Marriott Phu Quoc Emerald Bay exceeded our expectations, and we can’t wait to return!
Our first visit to Phu Quoc was made truly unforgettable by our stay at the JW Marriott Phu Quoc Emerald Bay. We opted for a spacious one-bedroom villa, while our friend enjoyed the stunning Turquoise Suite, complete with a private pool and breathtaking ocean views. The resort’s whimsical, university-themed concept was a delight, offering countless opportunities for memorable photos. One of the highlights was dining at the Pink Pearl, a restaurant that perfectly balances glamour and indulgence with its exquisite decor and superb culinary experience. Special thanks to the exceptional butler team, Di, Joy, and Marcus, who went above and beyond to ensure our stay was seamless and memorable. Ms. Di reached out to us even before our arrival, arranging a thoughtful celebration for our anniversary. The personalized service extended to a warm welcome from the General Manager, which made us feel truly valued. The breakfast buffet was exceptional, featuring a wide variety of options from authentic Vietnamese dishes to international favorites. The only drawback was the strong winds during our stay, which unfortunately limited our ability to fully enjoy the beautiful Emerald Bay and Ice Cream Beach. However, the resort is conveniently located—just a short bus ride to Sunset Town with its vibrant dining scene, as well as close proximity to Sun World and the Kiss Bridge. Overall, JW Marriott Phu Quoc Emerald Bay exceeded our expectations, and we can’t wait to return!
10
Alex
10 Jan 2023
·
Stayed 1 night
Amazing stay. Beautiful property. Staff trying their best to accommodate every request. Beautiful beau, white-ish sand. Quite warm sea. Very clean. Lots of people cleaning the site thoroughly all day Be aware though that given the sunrise facing side of the resort, and the fact that there are a lot of trees, you might not get as much sun as one expects. Not an issue, always a way to find a sunny spot thought. Extremely powerful WiFi throughout the whole site. Improvement area: Breakfast. Cold cuts and cheeses are outside of the fridge, which is a big health issue (I got a food poisoning: Smoked salmon). Also: they could refill the items in the breakfast more often. Quite a few items are missing regularly. Overall good breakfast but could be so much better.
Amazing stay. Beautiful property. Staff trying their best to accommodate every request. Beautiful beau, white-ish sand. Quite warm sea. Very clean. Lots of people cleaning the site thoroughly all day Be aware though that given the sunrise facing side of the resort, and the fact that there are a lot of trees, you might not get as much sun as one expects. Not an issue, always a way to find a sunny spot thought. Extremely powerful WiFi throughout the whole site. Improvement area: Breakfast. Cold cuts and cheeses are outside of the fridge, which is a big health issue (I got a food poisoning: Smoked salmon). Also: they could refill the items in the breakfast more often. Quite a few items are missing regularly. Overall good breakfast but could be so much better.
10
Cori
17 Oct 2025
·
Stayed 3 nights
This resort was one of the best I’ve ever stayed at. The hospitality of the staff was top notch. The room was beautiful with a stunning view and the pool and beachfront was spectacular. I would absolutely recommend this property and i would love to stay again!
This resort was one of the best I’ve ever stayed at. The hospitality of the staff was top notch. The room was beautiful with a stunning view and the pool and beachfront was spectacular. I would absolutely recommend this property and i would love to stay again!
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AI-generated summary based on recent guest reviews
Service
Service is a standout, with numerous mentions of warm, proactive staff and personalized assistance from butlers and named team members. A few reviews cite slow restaurant or breakfast service and isolated professionalism issues.
Related guest reviews
10
YEE MAN PEGGY
18 Nov 2025
·
Stayed 1 night
I express my heartfelt gratitude for my recent stay at JW. My experience was incredibly comfortable and enjoyable, great thanks to the front desk staff member, Anthony. Anthony welcomed us with sincere and warm greetings, making us feel right at home. He also provided us with informative suggestions for sightseeing, enhancing our trip significantly. His exceptional service made our experience truly memorable. Thank Anthony and his team for the efforts in making our visit special.
I express my heartfelt gratitude for my recent stay at JW. My experience was incredibly comfortable and enjoyable, great thanks to the front desk staff member, Anthony. Anthony welcomed us with sincere and warm greetings, making us feel right at home. He also provided us with informative suggestions for sightseeing, enhancing our trip significantly. His exceptional service made our experience truly memorable. Thank Anthony and his team for the efforts in making our visit special.
10
Linh
24 Aug 2025
·
Stayed 3 nights
It was a first time visit in Phu Quoc for our family. We were greeted immediately and given an in depth tour of the facilities. Throughout the stay we were very pleased with the consistent, friendly service from all of the staff. The breakfast buffet was standout - a beautifully curated assortment from all cuisines. What made our visit most memorable was Sang. They helped us from the beginning and was always readily available - offering recommendations and checking in constantly to make sure we always had something to do. Their service was easily one of the most attentive and genuine we’ve ever received worldwide. Overall, a great time with a staff with your best interests at heart. Highly recommend!
It was a first time visit in Phu Quoc for our family. We were greeted immediately and given an in depth tour of the facilities. Throughout the stay we were very pleased with the consistent, friendly service from all of the staff. The breakfast buffet was standout - a beautifully curated assortment from all cuisines. What made our visit most memorable was Sang. They helped us from the beginning and was always readily available - offering recommendations and checking in constantly to make sure we always had something to do. Their service was easily one of the most attentive and genuine we’ve ever received worldwide. Overall, a great time with a staff with your best interests at heart. Highly recommend!
10
Vicky Wai Ki
1 Nov 2025
·
Stayed 3 nights
Very beautiful resort, well maintenance, we stayed for five days and didn’t leave the resort at all. We only go to nearby shops such as Wellness Spa and July Spa for massage which is within the hotel area. The hotel is exceptional and we love the Pink Pearl Restaurant where I had celebrated my husband‘a bday there. We created so much happy memories here in this beautiful place. Staff are very helpful and attentive.
Very beautiful resort, well maintenance, we stayed for five days and didn’t leave the resort at all. We only go to nearby shops such as Wellness Spa and July Spa for massage which is within the hotel area. The hotel is exceptional and we love the Pink Pearl Restaurant where I had celebrated my husband‘a bday there. We created so much happy memories here in this beautiful place. Staff are very helpful and attentive.
4
Thuy
4 Jan 2024
·
Stayed 2 nights
From the moment we checked in, we were disappointed with our stay. We had wanted a romantic trip together. The room we were given was not at all private. People constantly walking back and forth, looking in. Employees hanging out outside our room taking their balls. Literally no privacy at all. We had specifically chosen a room with a balcony because we wanted to be able to sit outside and enjoy the view, but were given a room without one. The solutions we were offered were insufficient. We were shown one room upstairs which was filthy and dusty. A manager, "Jay" bothered us at breakfast the next morning. Instead of letting us eat in peace when we made it clear it wasn't a good time to talk, he wouldn't leave and kept insisting the employee hanging out outside our room wasn't smoking. As if that changed the fact that we still had no privacy. The day of checkout, he again approached us. "I was going to offer you a treatment at the spa, but since you already booked something, nevermind." So why even say that? The customer service skills and etiquette of the employees here are severely lacking.
From the moment we checked in, we were disappointed with our stay. We had wanted a romantic trip together. The room we were given was not at all private. People constantly walking back and forth, looking in. Employees hanging out outside our room taking their balls. Literally no privacy at all. We had specifically chosen a room with a balcony because we wanted to be able to sit outside and enjoy the view, but were given a room without one. The solutions we were offered were insufficient. We were shown one room upstairs which was filthy and dusty. A manager, "Jay" bothered us at breakfast the next morning. Instead of letting us eat in peace when we made it clear it wasn't a good time to talk, he wouldn't leave and kept insisting the employee hanging out outside our room wasn't smoking. As if that changed the fact that we still had no privacy. The day of checkout, he again approached us. "I was going to offer you a treatment at the spa, but since you already booked something, nevermind." So why even say that? The customer service skills and etiquette of the employees here are severely lacking.
10
Pui shan susanna
21 Nov 2025
·
Stayed 4 nights
Staff are so gd, helpful n cheerful. Breakfast is unbelievably gd n choices. Prompt action for any complaints are extremely appreciated. It’s a gd example for 5 stars hotel service standard n it’s fully matched. Highly recommended to stay as price for quality
Staff are so gd, helpful n cheerful. Breakfast is unbelievably gd n choices. Prompt action for any complaints are extremely appreciated. It’s a gd example for 5 stars hotel service standard n it’s fully matched. Highly recommended to stay as price for quality
10
Clarissa
4 Jan 2025
·
Stayed 6 nights
We had an amazing stay! Property is well maintained, rooms are large and comfortable, pool and beach are great! Good restaurant options! My only complain would be service and pool and restaurants, it was very slow.
We had an amazing stay! Property is well maintained, rooms are large and comfortable, pool and beach are great! Good restaurant options! My only complain would be service and pool and restaurants, it was very slow.
10
Ez
9 Aug 2025
·
Stayed 3 nights
We had the most amazing time at this wonderful hotel! The beach is crystal clear and the pools are lovely. A special thanks to May who treated our daughter so kindly and really looked after us. Also, a huge thank you to Mia and Ruby for our relaxing massages. The staff all around the resort are extremely polite and helpful. The food options are great; we especially enjoyed our dinner at the Pink Pearl restaurant. The whole experience from start to finish was superb!
We had the most amazing time at this wonderful hotel! The beach is crystal clear and the pools are lovely. A special thanks to May who treated our daughter so kindly and really looked after us. Also, a huge thank you to Mia and Ruby for our relaxing massages. The staff all around the resort are extremely polite and helpful. The food options are great; we especially enjoyed our dinner at the Pink Pearl restaurant. The whole experience from start to finish was superb!
10
Anthony
10 Jan 2026
·
Stayed 3 nights
We have travelled extensively and whenever possible try to highlight great service. The young gentleman, Quan, at the main dining room was consistently generous with his time, friendly, personable and made each restaurant visit one of the highlights of our stay. Thank you Quan and to all the great staff.
We have travelled extensively and whenever possible try to highlight great service. The young gentleman, Quan, at the main dining room was consistently generous with his time, friendly, personable and made each restaurant visit one of the highlights of our stay. Thank you Quan and to all the great staff.
8
Joana
18 Jan 2025
·
Stayed 4 nights
Beautiful property. Very clean. Pools-not huge but enough. The private beach is steps away. Just there. Customer service in the dining area- especially at morning breakfast needs a LOT of improvement.
Beautiful property. Very clean. Pools-not huge but enough. The private beach is steps away. Just there. Customer service in the dining area- especially at morning breakfast needs a LOT of improvement.
10
Lien
29 Jun 2025
·
Stayed 2 nights
The best staff services that we have experienced in all of the resorts that we have been with. The most outstanding staff would include Guest Relations Team & dining chef who went beyond their call of duty to make us felt so welcome and valued our presence. The care that they took made our stay at the resort so wonderful. Thanks so much Marriott
The best staff services that we have experienced in all of the resorts that we have been with. The most outstanding staff would include Guest Relations Team & dining chef who went beyond their call of duty to make us felt so welcome and valued our presence. The care that they took made our stay at the resort so wonderful. Thanks so much Marriott
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AI-generated summary based on recent guest reviews
Location
Beachfront setting feels quiet and private, ideal for relaxation. Reaching Sunset Town and other spots typically requires the resort shuttle or rides, and one guest wished for complimentary airport transfers.
Related guest reviews
10
Jason
15 Apr 2025
·
Stayed 4 nights
This was a wonderfully peaceful hotel and a quiet private location
This was a wonderfully peaceful hotel and a quiet private location
8
Bradley
6 Oct 2024
·
Stayed 1 night
Best area
Best area
10
Abigail
12 Sept 2022
·
Stayed 3 nights
Complimentary shuttle pickup and drop off from airport would be perfect.
Complimentary shuttle pickup and drop off from airport would be perfect.
10
Eng Kiat William
22 Dec 2024
·
Stayed 3 nights
Our first visit to Phu Quoc was made truly unforgettable by our stay at the JW Marriott Phu Quoc Emerald Bay. We opted for a spacious one-bedroom villa, while our friend enjoyed the stunning Turquoise Suite, complete with a private pool and breathtaking ocean views. The resort’s whimsical, university-themed concept was a delight, offering countless opportunities for memorable photos. One of the highlights was dining at the Pink Pearl, a restaurant that perfectly balances glamour and indulgence with its exquisite decor and superb culinary experience. Special thanks to the exceptional butler team, Di, Joy, and Marcus, who went above and beyond to ensure our stay was seamless and memorable. Ms. Di reached out to us even before our arrival, arranging a thoughtful celebration for our anniversary. The personalized service extended to a warm welcome from the General Manager, which made us feel truly valued. The breakfast buffet was exceptional, featuring a wide variety of options from authentic Vietnamese dishes to international favorites. The only drawback was the strong winds during our stay, which unfortunately limited our ability to fully enjoy the beautiful Emerald Bay and Ice Cream Beach. However, the resort is conveniently located—just a short bus ride to Sunset Town with its vibrant dining scene, as well as close proximity to Sun World and the Kiss Bridge. Overall, JW Marriott Phu Quoc Emerald Bay exceeded our expectations, and we can’t wait to return!
Our first visit to Phu Quoc was made truly unforgettable by our stay at the JW Marriott Phu Quoc Emerald Bay. We opted for a spacious one-bedroom villa, while our friend enjoyed the stunning Turquoise Suite, complete with a private pool and breathtaking ocean views. The resort’s whimsical, university-themed concept was a delight, offering countless opportunities for memorable photos. One of the highlights was dining at the Pink Pearl, a restaurant that perfectly balances glamour and indulgence with its exquisite decor and superb culinary experience. Special thanks to the exceptional butler team, Di, Joy, and Marcus, who went above and beyond to ensure our stay was seamless and memorable. Ms. Di reached out to us even before our arrival, arranging a thoughtful celebration for our anniversary. The personalized service extended to a warm welcome from the General Manager, which made us feel truly valued. The breakfast buffet was exceptional, featuring a wide variety of options from authentic Vietnamese dishes to international favorites. The only drawback was the strong winds during our stay, which unfortunately limited our ability to fully enjoy the beautiful Emerald Bay and Ice Cream Beach. However, the resort is conveniently located—just a short bus ride to Sunset Town with its vibrant dining scene, as well as close proximity to Sun World and the Kiss Bridge. Overall, JW Marriott Phu Quoc Emerald Bay exceeded our expectations, and we can’t wait to return!
10
Sojin
11 Sept 2024
·
Stayed 3 nights
푸꾸옥에서 쉼을 원하시면 에메랄드 베이로 꼭 가세요. 너무 조용히 힐링 할 수있는 포인트 입니다^^ 인스타 사진 찍는 스팟이 다양해서 호텔안에 있는 시간이 무척 길었습니다. 시설은 대부분 깨끗하고 좋습니다. 룸 클린을 너무 깨끗하고 기분좋게 해주었습니다. 아이에게 수건 인형을 매일 만들어준 메이드 들에게 고마워서 팁을 주지 않을 수 없습니다. 자전거를 이용해서 호텔 내를 모험하는 것도 무척 즐거웠어요. 키즈클럽의 선생님들도 친절해서 매일 방문했지요
푸꾸옥에서 쉼을 원하시면 에메랄드 베이로 꼭 가세요. 너무 조용히 힐링 할 수있는 포인트 입니다^^ 인스타 사진 찍는 스팟이 다양해서 호텔안에 있는 시간이 무척 길었습니다. 시설은 대부분 깨끗하고 좋습니다. 룸 클린을 너무 깨끗하고 기분좋게 해주었습니다. 아이에게 수건 인형을 매일 만들어준 메이드 들에게 고마워서 팁을 주지 않을 수 없습니다. 자전거를 이용해서 호텔 내를 모험하는 것도 무척 즐거웠어요. 키즈클럽의 선생님들도 친절해서 매일 방문했지요
10
Michael
3 Feb 2024
·
Stayed 4 nights
Great hotel, fantastic location. Restaurant overpriced only bad thing to say.
Great hotel, fantastic location. Restaurant overpriced only bad thing to say.
10
Alex
10 Jan 2023
·
Stayed 1 night
Amazing stay. Beautiful property. Staff trying their best to accommodate every request. Beautiful beau, white-ish sand. Quite warm sea. Very clean. Lots of people cleaning the site thoroughly all day Be aware though that given the sunrise facing side of the resort, and the fact that there are a lot of trees, you might not get as much sun as one expects. Not an issue, always a way to find a sunny spot thought. Extremely powerful WiFi throughout the whole site. Improvement area: Breakfast. Cold cuts and cheeses are outside of the fridge, which is a big health issue (I got a food poisoning: Smoked salmon). Also: they could refill the items in the breakfast more often. Quite a few items are missing regularly. Overall good breakfast but could be so much better.
Amazing stay. Beautiful property. Staff trying their best to accommodate every request. Beautiful beau, white-ish sand. Quite warm sea. Very clean. Lots of people cleaning the site thoroughly all day Be aware though that given the sunrise facing side of the resort, and the fact that there are a lot of trees, you might not get as much sun as one expects. Not an issue, always a way to find a sunny spot thought. Extremely powerful WiFi throughout the whole site. Improvement area: Breakfast. Cold cuts and cheeses are outside of the fridge, which is a big health issue (I got a food poisoning: Smoked salmon). Also: they could refill the items in the breakfast more often. Quite a few items are missing regularly. Overall good breakfast but could be so much better.
8
Trinh
21 Aug 2024
·
Stayed 3 nights
Quiet atmosphere
Quiet atmosphere
10
??
13 Jan 2025
·
Stayed 2 nights
プールとビーチが最高、立地も良い
プールとビーチが最高、立地も良い
10
Zachary
11 Nov 2023
·
Stayed 2 nights
This place is incredible. The epitome of a 5 star experience. The location is amazing, the staff was amazing and accommodating, and the details and theme’ing of such a large resort was endlessly impressive. The breakfast buffet alone was worth it. All I needed was a beach vball court and I probably couldn’t leave. Special thanks to Alice (Uyen), Lee Bui, Diem, and the concierge desk (booking help) whom all went out of their way to make my stay memorable.
This place is incredible. The epitome of a 5 star experience. The location is amazing, the staff was amazing and accommodating, and the details and theme’ing of such a large resort was endlessly impressive. The breakfast buffet alone was worth it. All I needed was a beach vball court and I probably couldn’t leave. Special thanks to Alice (Uyen), Lee Bui, Diem, and the concierge desk (booking help) whom all went out of their way to make my stay memorable.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently singled out for its range and quality, and several restaurants earn praise. Some guests found Pink Pearl and other venues pricey, with occasional slow service, pests at an outdoor venue, and one report of buffet handling concerns.
Related guest reviews
10
Linh
24 Aug 2025
·
Stayed 3 nights
It was a first time visit in Phu Quoc for our family. We were greeted immediately and given an in depth tour of the facilities. Throughout the stay we were very pleased with the consistent, friendly service from all of the staff. The breakfast buffet was standout - a beautifully curated assortment from all cuisines. What made our visit most memorable was Sang. They helped us from the beginning and was always readily available - offering recommendations and checking in constantly to make sure we always had something to do. Their service was easily one of the most attentive and genuine we’ve ever received worldwide. Overall, a great time with a staff with your best interests at heart. Highly recommend!
It was a first time visit in Phu Quoc for our family. We were greeted immediately and given an in depth tour of the facilities. Throughout the stay we were very pleased with the consistent, friendly service from all of the staff. The breakfast buffet was standout - a beautifully curated assortment from all cuisines. What made our visit most memorable was Sang. They helped us from the beginning and was always readily available - offering recommendations and checking in constantly to make sure we always had something to do. Their service was easily one of the most attentive and genuine we’ve ever received worldwide. Overall, a great time with a staff with your best interests at heart. Highly recommend!
10
Donna
18 Nov 2025
·
Stayed 4 nights
If I could give more than 5 stars I would. GORGEOUS HOTEL. Staff is nothing but amazing. Beach is quiet and relaxing. The food, oh my, the food, Pink Pearl is beyond a culinary delight. I WILL be going back
If I could give more than 5 stars I would. GORGEOUS HOTEL. Staff is nothing but amazing. Beach is quiet and relaxing. The food, oh my, the food, Pink Pearl is beyond a culinary delight. I WILL be going back
10
Siu Ki
6 Aug 2024
·
Stayed 1 night
Me and my girlfriend really enjoy the time in JW, Alice and Cindy take care of us really well, Food in Red Rum is also fantastic. However the fly is everywhere at night in Red Rum, even staffs are nice to provide us the spray, it is still a lots stay around the food.
Me and my girlfriend really enjoy the time in JW, Alice and Cindy take care of us really well, Food in Red Rum is also fantastic. However the fly is everywhere at night in Red Rum, even staffs are nice to provide us the spray, it is still a lots stay around the food.
10
Pui shan susanna
21 Nov 2025
·
Stayed 4 nights
Staff are so gd, helpful n cheerful. Breakfast is unbelievably gd n choices. Prompt action for any complaints are extremely appreciated. It’s a gd example for 5 stars hotel service standard n it’s fully matched. Highly recommended to stay as price for quality
Staff are so gd, helpful n cheerful. Breakfast is unbelievably gd n choices. Prompt action for any complaints are extremely appreciated. It’s a gd example for 5 stars hotel service standard n it’s fully matched. Highly recommended to stay as price for quality
10
Ez
9 Aug 2025
·
Stayed 3 nights
We had the most amazing time at this wonderful hotel! The beach is crystal clear and the pools are lovely. A special thanks to May who treated our daughter so kindly and really looked after us. Also, a huge thank you to Mia and Ruby for our relaxing massages. The staff all around the resort are extremely polite and helpful. The food options are great; we especially enjoyed our dinner at the Pink Pearl restaurant. The whole experience from start to finish was superb!
We had the most amazing time at this wonderful hotel! The beach is crystal clear and the pools are lovely. A special thanks to May who treated our daughter so kindly and really looked after us. Also, a huge thank you to Mia and Ruby for our relaxing massages. The staff all around the resort are extremely polite and helpful. The food options are great; we especially enjoyed our dinner at the Pink Pearl restaurant. The whole experience from start to finish was superb!
10
Michael
3 Feb 2024
·
Stayed 4 nights
Great hotel, fantastic location. Restaurant overpriced only bad thing to say.
Great hotel, fantastic location. Restaurant overpriced only bad thing to say.
10
Shuan Yee
14 Sept 2025
·
Stayed 2 nights
Super luxurious stay. Well worth money spent. The sea water clear but not crystal clear. Alot of algae. Hardly any fishes to be seen but beach was kept clean. 3 swimming pools, one for adult only. Food was fantastic!!!
Super luxurious stay. Well worth money spent. The sea water clear but not crystal clear. Alot of algae. Hardly any fishes to be seen but beach was kept clean. 3 swimming pools, one for adult only. Food was fantastic!!!
6
Samuel David
25 Sept 2025
·
Stayed 3 nights
The property sits on an amazing beach - clean, warm, calm water that extends over 100 yards out at depth of no more that 4 ft. The whole premise of the property - an old French university - is a bit childish. Kids may love it, instagram influences may get great photos, but adults who want to relax will find it cheesy. The Pink Pearl - the fine dining restaurant is eye watering expensive - $500 USD for two + tip. I would advise strongly to pass - not worth the money. The room was dusty in areas. Overall for the money, I would give another property a chance to earn my business.
The property sits on an amazing beach - clean, warm, calm water that extends over 100 yards out at depth of no more that 4 ft. The whole premise of the property - an old French university - is a bit childish. Kids may love it, instagram influences may get great photos, but adults who want to relax will find it cheesy. The Pink Pearl - the fine dining restaurant is eye watering expensive - $500 USD for two + tip. I would advise strongly to pass - not worth the money. The room was dusty in areas. Overall for the money, I would give another property a chance to earn my business.
10
Alex
10 Jan 2023
·
Stayed 1 night
Amazing stay. Beautiful property. Staff trying their best to accommodate every request. Beautiful beau, white-ish sand. Quite warm sea. Very clean. Lots of people cleaning the site thoroughly all day Be aware though that given the sunrise facing side of the resort, and the fact that there are a lot of trees, you might not get as much sun as one expects. Not an issue, always a way to find a sunny spot thought. Extremely powerful WiFi throughout the whole site. Improvement area: Breakfast. Cold cuts and cheeses are outside of the fridge, which is a big health issue (I got a food poisoning: Smoked salmon). Also: they could refill the items in the breakfast more often. Quite a few items are missing regularly. Overall good breakfast but could be so much better.
Amazing stay. Beautiful property. Staff trying their best to accommodate every request. Beautiful beau, white-ish sand. Quite warm sea. Very clean. Lots of people cleaning the site thoroughly all day Be aware though that given the sunrise facing side of the resort, and the fact that there are a lot of trees, you might not get as much sun as one expects. Not an issue, always a way to find a sunny spot thought. Extremely powerful WiFi throughout the whole site. Improvement area: Breakfast. Cold cuts and cheeses are outside of the fridge, which is a big health issue (I got a food poisoning: Smoked salmon). Also: they could refill the items in the breakfast more often. Quite a few items are missing regularly. Overall good breakfast but could be so much better.
8
Joana
18 Jan 2025
·
Stayed 4 nights
Beautiful property. Very clean. Pools-not huge but enough. The private beach is steps away. Just there. Customer service in the dining area- especially at morning breakfast needs a LOT of improvement.
Beautiful property. Very clean. Pools-not huge but enough. The private beach is steps away. Just there. Customer service in the dining area- especially at morning breakfast needs a LOT of improvement.
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AI-generated summary based on recent guest reviews
10
CHI
15 Jun 2026
·
Stayed 2 nights
C
C
10
Michael
8 Jun 2026
·
Stayed 3 nights
Staff are like family. They get to know you and your family. We had a wonderful stay. The hotel room was beautiful. The beach was private and was able to take so many photos around the hotel. The breakfast was one of the best I’ve eaten at. They will customize meals to your preference.
Staff are like family. They get to know you and your family. We had a wonderful stay. The hotel room was beautiful. The beach was private and was able to take so many photos around the hotel. The breakfast was one of the best I’ve eaten at. They will customize meals to your preference.
10
Andrea
29 May 2026
·
Stayed 4 nights
excellent property and staff
excellent property and staff
10
Cheuk Yan
23 May 2026
·
Stayed 1 night
We had a very pleasant stay. In particular, spa was exceptionally professional. Thank you Anna for her great hospitality.
We had a very pleasant stay. In particular, spa was exceptionally professional. Thank you Anna for her great hospitality.
10
Phuong Kieu
25 Apr 2026
·
Stayed 4 nights
Everything was perfectly I love it
Everything was perfectly I love it
FAQs about JW Marriott Phu Quoc Emerald Bay Resort & Spa
Is parking available at the property?
Yes, free self-parking is available on-site. However, parking is limited.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
Are airport shuttle services available?
Yes, airport shuttle services are available. Guests can arrange the transfer by contacting the property in advance.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities. Guests are encouraged to contact the property for specific accessibility needs.
What is the location of the property in relation to key landmarks?
The property is located in Phu Quoc (Khem Beach), within a 10-minute drive of Sao Beach and Khem Beach. It is 12.8 miles from Phu Quoc Beach and 1.5 miles from Phu Quoc Prison.
Does the property have a swimming pool?
Yes, there are 3 outdoor pools available, with access from 6:30 AM to 6:30 PM.
What are the policies for guests staying with children?
Up to 2 children aged 11 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of VND 1,350,000 per night, subject to availability. Advance request is required for confirmation.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-30: 540.4553840446472USD
- 2026-10-01: 537.1347481837464USD
- 2026-10-02: 614.6066767694092USD
- 2026-10-03: 614.6066767694092USD
- 2026-10-04: 614.6066767694092USD
- 2026-10-05: 593.4144897317505USD
- 2026-10-06: 474.73388698059085USD
- 2026-10-07: 430.6146702635193USD
- 2026-10-08: 426.30772266220094USD
- 2026-10-09: 426.30772266220094USD
- 2026-10-10: 426.30772266220094USD
- 2026-10-11: 419.62974164382933USD
- 2026-10-12: 581.327798288269USD
- 2026-10-13: 572.2223718264771USD
- 2026-10-14: 581.327798288269USD
- 2026-10-15: 426.30772266220094USD
- 2026-10-16: 426.30772266220094USD
- 2026-10-17: 469.3671744795227USD
- 2026-10-18: 469.3671744795227USD
- 2026-10-19: 469.3671744795227USD
- 2026-10-20: 469.3671744795227USD
- 2026-10-21: 469.3671744795227USD
- 2026-10-22: 1438.2501912139894USD
- 2026-10-23: 426.30772266220094USD
- 2026-10-24: 426.30772266220094USD
- 2026-10-25: 426.30772266220094USD
- 2026-10-26: 426.30772266220094USD
- 2026-10-27: 426.30772266220094USD
- 2026-10-28: 426.30772266220094USD
- 2026-10-29: 426.30772266220094USD
- 2026-10-30: 426.30772266220094USD
- 2026-10-31: 426.30772266220094USD
- 2026-11-01: 426.30772266220094USD
- 2026-11-02: 426.30772266220094USD
- 2026-11-03: 555.496102310028USD
- 2026-11-04: 555.496102310028USD
- 2026-11-05: 1653.55747449646USD
- 2026-11-06: 426.30772266220094USD
- 2026-11-07: 426.30772266220094USD
- 2026-11-08: 426.30772266220094USD
- 2026-11-09: 426.30772266220094USD
- 2026-11-10: 426.30772266220094USD
- 2026-11-11: 426.30772266220094USD
- 2026-11-12: 426.30772266220094USD
- 2026-11-13: 426.30772266220094USD
- 2026-11-14: 426.30772266220094USD
- 2026-11-15: 419.62974164382933USD
- 2026-11-16: 1395.1906702642823USD
- 2026-11-17: 426.30772266220094USD
- 2026-11-18: 426.30772266220094USD
- 2026-11-19: 428.4453997128296USD
- 2026-11-20: 426.30772266220094USD
- 2026-11-21: 426.30772266220094USD
- 2026-11-22: 555.496102310028USD
- 2026-11-23: 2163.8442115063476USD
- 2026-11-24: NO DATA
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: 426.30772266220094USD
- 2026-11-28: 450.08407826065064USD
- 2026-11-29: 426.30772266220094USD
- 2026-11-30: 426.30772266220094USD
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, mobile payments, and cash
- Mobile payment options include: Alipay, Google Pay, Apple Pay, and Naver Pay
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property has a strict no-smoking policy. Violators will be subject to a fine of VND 5,000,000.
- Pool access available from 6:30 AM to 6:30 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- A car is not required for transportation to and from this property.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: VND 1350000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Tour desk
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Kids club
Picnic area/Tables
Packed lunches
Breakfast in the room
Beach Sun Loungers
Services
Tour desk
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
Bicycle rental
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Private beach
Garden
Beach (nearby)
Scuba diving
Cycling
Karaoke
Billiards
Fishing
Playground
Canoeing
Hiking
Child pool
Pool outdoor
Bicycle Tour Information
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi