Residence Inn by Marriott Jackson The District at Eastover

We have stayed here several times, including week-long extended stays, for work with a non-profit organization we serve as volunteers. The staff and facilities are always very helpful, positive, friendly, and speedy :) This time, though, it has been after a couple years of COVID non-travel. I noticed that we did not have the full coffee service replenished (no cream/creamer), and there appeared to be some beginning signs of a dark (mildew?) along the base of the shower. Breakfast staff were as always helpful, but the offerings were not what they used to be. Hope they keep up the great location because this is our first-choice stay when visiting Jackson.

I booked this hotel through Expedia. From the outside, the property looked brand new—clean, shiny, and very inviting. I’d give the exterior an A+. The lobby and entrance were also really nice, definitely another A+. However, once we got to the room, things started to feel different. You could tell there had been some remodeling, but it seemed more like a “cover-up” than a true renovation. Customer service at check-in was polite and helpful, but there was an issue with the booking. Expedia had our room listed as having a balcony, but when we checked in, the staff said they don’t even have balcony rooms. That was disappointing and a frustrating way to start. Later that night, when we returned to the room, we realized the air conditioning wasn’t cooling properly. The front of the suite had a little cooling, but the bedroom was very uncomfortable. We actually ended up going to the front desk to get a fan. Overall, while the outside and lobby gave a great first impression, the room quality and AC issues left us unsatisfied. Because of these problems, I probably wouldn’t stay at this location again.

Like the spacious rooms, relatively new building but already well loved. The front desk wasn’t very pleasant

This property has seen better days. The room had significant wear and tear and the bathroom wasn’t particularly clean.

Good sound insulation, design & layout

New property - nice layout of room and well lit parking near front door

Great location, attractive lobby and nice breakfast. Reported burned out light over vanity on first day…reminded desk every day… still not fixed when we left 5 days later.

Nice newer hotel in a convenient spot.

I have stayed here before because of the location and 2 bedroom suites available. Our room could use additional cleaning as the bathroom shelves were dusty and the backsplashes had spots on them. We specifically requested our room cleaned daily ahead of time online and with the cleaning staff on our floor one day while leaving out only to return to a dirty room. We were then told at the front desk that they only clean every 3 days of your stay-unacceptable. Breakfast is good and exercise room should have water available.

We have stayed here several times, including week-long extended stays, for work with a non-profit organization we serve as volunteers. The staff and facilities are always very helpful, positive, friendly, and speedy :) This time, though, it has been after a couple years of COVID non-travel. I noticed that we did not have the full coffee service replenished (no cream/creamer), and there appeared to be some beginning signs of a dark (mildew?) along the base of the shower. Breakfast staff were as always helpful, but the offerings were not what they used to be. Hope they keep up the great location because this is our first-choice stay when visiting Jackson.

The room i booked online was not available when i checked in. The room provided was super nasty and they tried moving me to the room booked the next day but after viewing it I cancelled my stay. There is a terrible dirty carpet smell, stains on the walls and couches and it was not suitable for my family. They also never refunded my stay as they stated.

Very clean

Very clean and comfortable

The room was filthy. My socks were sticking to the carpet. There was no shower curtain and when I asked if there was an option to have a shower curtain, I was told no. The room was stinky. If cleanliness is importing I would skip this hotel.

This property has seen better days. The room had significant wear and tear and the bathroom wasn’t particularly clean.

Excellent experience with visit. Very clean and good customer service.

Very nice staff, clean and comfortable

I have stayed here before because of the location and 2 bedroom suites available. Our room could use additional cleaning as the bathroom shelves were dusty and the backsplashes had spots on them. We specifically requested our room cleaned daily ahead of time online and with the cleaning staff on our floor one day while leaving out only to return to a dirty room. We were then told at the front desk that they only clean every 3 days of your stay-unacceptable. Breakfast is good and exercise room should have water available.

Bathroom needed cleaning not up to standard

Kitchen sink leaked on floor. We had to change rooms after we had unpacked. It was a mess.

I was looking for a two bedroom suite for me and wife and daughter while we visited a local college. This one was perfect!

Quiet, comfortable beds, blackout curtains

I booked this hotel through Expedia. From the outside, the property looked brand new—clean, shiny, and very inviting. I’d give the exterior an A+. The lobby and entrance were also really nice, definitely another A+. However, once we got to the room, things started to feel different. You could tell there had been some remodeling, but it seemed more like a “cover-up” than a true renovation. Customer service at check-in was polite and helpful, but there was an issue with the booking. Expedia had our room listed as having a balcony, but when we checked in, the staff said they don’t even have balcony rooms. That was disappointing and a frustrating way to start. Later that night, when we returned to the room, we realized the air conditioning wasn’t cooling properly. The front of the suite had a little cooling, but the bedroom was very uncomfortable. We actually ended up going to the front desk to get a fan. Overall, while the outside and lobby gave a great first impression, the room quality and AC issues left us unsatisfied. Because of these problems, I probably wouldn’t stay at this location again.

Like the spacious rooms, relatively new building but already well loved. The front desk wasn’t very pleasant

The room, the area, the stay was perfect for what we had planned. The room is set up very nice for a longer stay.

This property has seen better days. The room had significant wear and tear and the bathroom wasn’t particularly clean.

Good sound insulation, design & layout

New property - nice layout of room and well lit parking near front door

Overall I’d stay here again. We stayed on our way out of town and then coming back through a week later. The first stay was good, nice clean room, nice staff, clean. The second stay on our way back, the person at the desk wasn’t very welcoming. It seemed as if I were a burden when I checked in. Our room was kind of clean, you could tell it hadn’t been mopped because there were sticky foot prints all over the floor. The water faucets were backwards and different in each bathroom. One for the bathroom doors was really hard to open because it would drag the floor. Our dishes in the cabinets were dirty and required us to handwash them before we used them. With all that said, the breakfast both mornings were delicious, and good variety of choices. The morning staff was super nice both days.

Great customer service

We have stayed here several times, including week-long extended stays, for work with a non-profit organization we serve as volunteers. The staff and facilities are always very helpful, positive, friendly, and speedy :) This time, though, it has been after a couple years of COVID non-travel. I noticed that we did not have the full coffee service replenished (no cream/creamer), and there appeared to be some beginning signs of a dark (mildew?) along the base of the shower. Breakfast staff were as always helpful, but the offerings were not what they used to be. Hope they keep up the great location because this is our first-choice stay when visiting Jackson.

The room i booked online was not available when i checked in. The room provided was super nasty and they tried moving me to the room booked the next day but after viewing it I cancelled my stay. There is a terrible dirty carpet smell, stains on the walls and couches and it was not suitable for my family. They also never refunded my stay as they stated.

The professionalism at this establishment is one of the best qualities that it has among other things.

Like the spacious rooms, relatively new building but already well loved. The front desk wasn’t very pleasant

Excellent experience with visit. Very clean and good customer service.

Great location, attractive lobby and nice breakfast. Reported burned out light over vanity on first day…reminded desk every day… still not fixed when we left 5 days later.

Staff was very attentive. They quickly responded to two my requests key not working & a garbage can not emptied from their previous quest.

Solomon was very courteous and friendly. Great hotel and accommodations

Overall I’d stay here again. We stayed on our way out of town and then coming back through a week later. The first stay was good, nice clean room, nice staff, clean. The second stay on our way back, the person at the desk wasn’t very welcoming. It seemed as if I were a burden when I checked in. Our room was kind of clean, you could tell it hadn’t been mopped because there were sticky foot prints all over the floor. The water faucets were backwards and different in each bathroom. One for the bathroom doors was really hard to open because it would drag the floor. Our dishes in the cabinets were dirty and required us to handwash them before we used them. With all that said, the breakfast both mornings were delicious, and good variety of choices. The morning staff was super nice both days.

We have stayed here several times, including week-long extended stays, for work with a non-profit organization we serve as volunteers. The staff and facilities are always very helpful, positive, friendly, and speedy :) This time, though, it has been after a couple years of COVID non-travel. I noticed that we did not have the full coffee service replenished (no cream/creamer), and there appeared to be some beginning signs of a dark (mildew?) along the base of the shower. Breakfast staff were as always helpful, but the offerings were not what they used to be. Hope they keep up the great location because this is our first-choice stay when visiting Jackson.

We just had a quick overnight stay. This was a great location and exactly what we needed. We would definitely stay again.

Great location and the dining was just a stone throw away

The room, the area, the stay was perfect for what we had planned. The room is set up very nice for a longer stay.

Nice district area

Great location, attractive lobby and nice breakfast. Reported burned out light over vanity on first day…reminded desk every day… still not fixed when we left 5 days later.

Nice newer hotel in a convenient spot.

I have stayed here before because of the location and 2 bedroom suites available. Our room could use additional cleaning as the bathroom shelves were dusty and the backsplashes had spots on them. We specifically requested our room cleaned daily ahead of time online and with the cleaning staff on our floor one day while leaving out only to return to a dirty room. We were then told at the front desk that they only clean every 3 days of your stay-unacceptable. Breakfast is good and exercise room should have water available.

We have stayed here several times, including week-long extended stays, for work with a non-profit organization we serve as volunteers. The staff and facilities are always very helpful, positive, friendly, and speedy :) This time, though, it has been after a couple years of COVID non-travel. I noticed that we did not have the full coffee service replenished (no cream/creamer), and there appeared to be some beginning signs of a dark (mildew?) along the base of the shower. Breakfast staff were as always helpful, but the offerings were not what they used to be. Hope they keep up the great location because this is our first-choice stay when visiting Jackson.

Breakfast was nice just wish they had more options.

Great location, attractive lobby and nice breakfast. Reported burned out light over vanity on first day…reminded desk every day… still not fixed when we left 5 days later.

I have stayed here before because of the location and 2 bedroom suites available. Our room could use additional cleaning as the bathroom shelves were dusty and the backsplashes had spots on them. We specifically requested our room cleaned daily ahead of time online and with the cleaning staff on our floor one day while leaving out only to return to a dirty room. We were then told at the front desk that they only clean every 3 days of your stay-unacceptable. Breakfast is good and exercise room should have water available.

Overall I’d stay here again. We stayed on our way out of town and then coming back through a week later. The first stay was good, nice clean room, nice staff, clean. The second stay on our way back, the person at the desk wasn’t very welcoming. It seemed as if I were a burden when I checked in. Our room was kind of clean, you could tell it hadn’t been mopped because there were sticky foot prints all over the floor. The water faucets were backwards and different in each bathroom. One for the bathroom doors was really hard to open because it would drag the floor. Our dishes in the cabinets were dirty and required us to handwash them before we used them. With all that said, the breakfast both mornings were delicious, and good variety of choices. The morning staff was super nice both days.