Name: Mercure Krakow Stare Miasto
Address: Pawia 18 B, Kraków, Poland, Kraków, Lesser Poland Voivodeship, Poland
Rating: 9.23

What guests think

At Mercure Krakow Stare Miasto, travelers consistently praise the superb location opposite the main station and mall near Old Town, friendly and helpful staff, very clean, modern rooms, and a generous breakfast that many find tasty and varied.

The scent throughout the property is frequently noted, appealing to many guests but too strong for some. A few reviews cite billing or deposit confusion, occasional housekeeping lapses, small or street-side rooms with some early tram noise, and busy mornings or pricier food and drink. Expect a comfortable stay with warm service and excellent transport access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

10

Lars

Aug 26, 2024

·

Stayed 3 nights

Great Hotel and the service from reception was very helpful. Train station across the street walking distance to old town and tours from outside the hotel entrance. Could have been nice with outside tables for restaurante service

10

Janusz

Mar 30, 2022

·

Stayed 1 night

Skomplikowany wjazd na parking, jeżeli ktoś nie wie, ze trzeba wykonać manewr omijający słupek bez żadnego pobierania jeszcze biletu parkingowego, by w ogóle otworzył się szlaban i można było wjechac pietro nizej, gdzie dopiero pobiera siębilet,

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10

Ragnhild

May 10, 2024

·

Stayed 4 nights

Lekkert hotell med svært god beliggenhet rett ved gamlebyen. Flott service, fint og rent treningssenter, og fantastisk frokost.

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10

Emily

Oct 26, 2025

·

Stayed 1 night

Very well located hotel that was charming and had nice amenities.

10

Marta

Sep 23, 2024

·

Stayed 2 nights

Welcoming very friendly and accommodating staff. Great amenities amazing food and funky decor. I would definitely be staying there again when I come back to Krakow!!! Thank you all for making our stay so good!!!

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Cleanliness

Reviews repeatedly describe the hotel and rooms as very clean and well maintained. A few note housekeeping inconsistencies, such as missed replacements or linen changes.

Related guest reviews

10

Joel

Mar 16, 2025

·

Stayed 3 nights

Fantastic hotel, clean, friendly staff and only 10 minute walk to the main square. Would definitely recommend and will be staying there again.

8

David

Aug 29, 2023

·

Stayed 5 nights

The hotel is immaculately clean and looks great. A warm welcome awaits at reception. Rooms are a good size and bed extremely comfortable. It was a shame that a fault with my air conditioning occurred on the second night of my stay which was not fixed. I reported it on three separate occasions, each time it seemed like 'new news'. I was provided with a fan which did make the room a little room a little more tolerable. Breakfast - in the lovely cool, spacious restaurant - was excellent each morning.

10

Zaheer

Feb 11, 2025

·

Stayed 1 night

Very clean room. Very polite staff.

10

Vivian

Dec 18, 2025

·

Stayed 2 nights

Flott hotell sentralt i Krakow. Ligger midt mellom togstasjonen og gamlebyen. Veldig god frokost med stort utvalg. Hotellet er veldig godt vedlikeholdt og rent. Hyggelig og hjelpsom betjening. Rommene var romslige og godt utstyrt. God seng og stille.

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10

Chun Yip

Feb 3, 2026

·

Stayed 1 night

staff nice , room clean highly recommend

8

Hugues

Dec 27, 2025

·

Stayed 3 nights

Spotless room, very clean.

2

giuseppe

Apr 29, 2025

·

Stayed 4 nights

Personale reception scortese. Mancata sostituzione asciugamani e lenzuola sporche. Colazione senza dolci.

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8

Lindsey

Mar 11, 2023

·

Stayed 4 nights

Beautiful hotel although the tea/ coffee in our room was sparse. Tissues not replaced and mugs left dirty. Breakfast was good and lots of variety.

10

James

Nov 6, 2025

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Stayed 2 nights

The room was lovely, clean and fresh. The reception on check in and check out were amazing and so helpful.

10

Chun Yip

Feb 3, 2026

·

Stayed 1 night

Room Clean , Staff very nice , breakfast fine Highly recommend

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Rooms

Rooms are modern and generally comfortable, with effective soundproofing that keeps most traffic noise out. Size varies from compact to spacious, and some street-side rooms report early tram noise; bathroom design choices (e.g., frosted walls or partial shower screens) divide opinion.

Related guest reviews

8

Leonardo

Dec 6, 2025

·

Stayed 2 nights

Pristine new hotel, comfortably located by Krakow’s main station and a shopping mall, just a few steps from the old town. The staff is impeccable. Rooms are new and spotlessly clean. Breakfast is very good. Taxis and public transport are right at the door. Nice touch: a bagel as a farewell gift at checkout. Our room was on the 2nd floor, facing the main street, so some early‑morning tram and traffic noise was noticeable. The shower has a partial fixed glass—no door— so take care not to splash water onto the floor. Overall, a great stay that met our expectations. I’d return tomorrow, though next time I would likely request a room on the opposite side of the building.

10

Stephen

Aug 18, 2024

·

Stayed 2 nights

This was just a sightseeing trip to Krakow. The location was ideal for this since it was close to the old town and the train station is I wanted to go further out. The hotel is clean and modern. My only complaint was that the modern chairs were not verycomfable. I’m

10

David

Jul 6, 2025

·

Stayed 4 nights

Our room was neat and tidy. Plenty of power points and a wonderful air conditioning system. Beds were a little soft but still very comfortable. Breakfast was ok although the omlette lady could use some customer service training!

10

Abbe

May 4, 2024

·

Stayed 4 nights

Stayed in Krakow for four nights, really pleased to find that the hotel was directly opposite the shopping centre and train station. Friendly check in, room on first floor, triple glazed windows so no noise from trams. Windows opened enough to let in fresh air. Air con efficient which was a bonus as the outside temp was between 23-28c. Bedding was crisp white cotton which was very welcome Bathroom modern and super clean. Nice toiletries and towels. Breakfast buffet served in the restaurant/ bar area daily, plenty of choice catering for all nationalities. Hotel located a short walk through the park to the main central square and castle. Walkable to Jewish Quarter. Train straight to Salt Mines. Pick up from hotel for other booked sightseeing. Buses and trams close by. Would definitely recommend for its location, cleanliness and friendly hotel staff.

10

Thomas

Dec 29, 2025

·

Stayed 3 nights

Great location, no noise despite main street & central station - light and friendly

10

Kerry

Nov 20, 2025

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Stayed 3 nights

Tiny room and big breakfast in excellent central location across from a giant modern mall and the train station. The price was right, and I would happily stay there again.

10

Vivian

Dec 18, 2025

·

Stayed 2 nights

Flott hotell sentralt i Krakow. Ligger midt mellom togstasjonen og gamlebyen. Veldig god frokost med stort utvalg. Hotellet er veldig godt vedlikeholdt og rent. Hyggelig og hjelpsom betjening. Rommene var romslige og godt utstyrt. God seng og stille.

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10

Carol Ann

May 27, 2025

·

Stayed 5 nights

Really enjoyed our stay. Location is great. Room has plenty of storage, big safe, very clean, comfortable bed. Very quiet, didn’t hear any noise at night. Loved the design of the hotel, lobby. Breakfast does get busy as there are alot of tour groups staying here- go early if possible. Highly recommend.

10

Stephan

Feb 23, 2023

·

Stayed 1 night

Ich war in Zimmer 433, die Zimmerbilder sind aus dem Zimmer. Personal war sehr freundlich. Das Hotel liegt sehr günstig um die Innenstadt zu besuchen. Bett ist sehr bequem und das Bad angenehm ausgestattet.

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8

Gary

Apr 28, 2025

·

Stayed 2 nights

Very good location. I did not like the frost glass wall of the bathroom. It will light up the whole room when you turn on the light at night.

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Service

Staff are widely praised as friendly, professional and helpful, with smooth check-in and thoughtful touches. Some guests report inconsistent service, rudeness, or confusion and extra charges related to deposits or minibar billing.

Related guest reviews

10

Sophie

May 3, 2025

·

Stayed 5 nights

Had an amazing time in krakow, we did loads of day trips eg auschwitz-birkenau, salt mines and zakpone and the thermal baths and alot of sightseeing. Weather was fantastic to. The hotel was really nice rooms were clean and were tidied everyday, the staff were brilliant and couldnt do enough for you. You have to paid a 110 pound deposit for the mini bar which they put back in ur bank after you leave if you dont have anything. The inhouse restaurant is expensive but very nice cheese board and lovely bottle of wine.

10

James

Feb 8, 2026

·

Stayed 3 nights

Staff very polite and friendly. It was also the nicest smelling hotel I’ve ever been in!

10

Holly

Dec 24, 2023

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Stayed 3 nights

The team at the Mercure were extremely welcoming and helpful. I would absolutely recommend this hotel and would stay there again - Thank you to the Mercure team for a fantastic break and to Gregory.

10

Abbe

May 4, 2024

·

Stayed 4 nights

Stayed in Krakow for four nights, really pleased to find that the hotel was directly opposite the shopping centre and train station. Friendly check in, room on first floor, triple glazed windows so no noise from trams. Windows opened enough to let in fresh air. Air con efficient which was a bonus as the outside temp was between 23-28c. Bedding was crisp white cotton which was very welcome Bathroom modern and super clean. Nice toiletries and towels. Breakfast buffet served in the restaurant/ bar area daily, plenty of choice catering for all nationalities. Hotel located a short walk through the park to the main central square and castle. Walkable to Jewish Quarter. Train straight to Salt Mines. Pick up from hotel for other booked sightseeing. Buses and trams close by. Would definitely recommend for its location, cleanliness and friendly hotel staff.

6

Dmytro

Jun 23, 2024

·

Stayed 1 night

I have booked this hotel for my parents and did not expect hotel will try to charge additional fees for "possible room bar usage". A little bit disappointed how it was handled...

4

Shannon-Jayde

Mar 11, 2025

·

Stayed 2 nights

Hotel was lovely however there's a deposit you have to pay when you get there. I came home and they had charged my card the following day after me arriving back home and sent no courtesy message as to why. Absolutely do not feel comfortable that they are making charges to my card when I'm not even in the country let alone in the hotel. I now have a major cause for concern that they could now end up putting more random charges on my card without any reasoning.

10

Annalisa

Apr 6, 2024

·

Stayed 4 nights

Excellent stay at this wonderful hotel. Staff amazing in every way, always helpful and went the extra mile with a walking map to town, bottled water and Easter treats in our room, even a traditional pretzel on check-out. Restaurant very good with attentive professional staff. Good location near the sights but not too noisy, tour meeting point and tram/trains just over the road. Wouldn't hesitate to book again.

4

Odalys

Aug 4, 2024

·

Stayed 1 night

This hotel is beautiful and clean but the entire staff needs customer service etiquette and friendly warming communication skills. Very very rude employees with attitude and disrespect. For such an elegant hotel you might think that going out an extra mile for customers would be the norm. Due to my disability one night it was impossible to go down to the restaurant for ice. While I requested assistance to deliver it the restaurant said it was not possible. Also, there was a charge of $6.00 US for 1/2 bucket of ice to be delivered to the room. Holiday Inn and Ibis hotel chain gave be better customer service and care during my stay. I do not recommend this hotel to Americans.

10

Nigel

Apr 9, 2024

·

Stayed 4 nights

Staff were outstanding. I was in Krakow to celebrate my 60th birthday. I was presented with a bagful of goodies to help me celebrate. Rooms were very clean. The reception area is beautifully presented.

4

Odalys

Aug 4, 2024

·

Stayed 1 night

This hotel is beautiful and clean but the entire staff needs customer service etiquette and friendly warming communication skills. Very very rude employees with attitude and disrespect. I do not recommend this hotel to Americans.

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Location

Exceptionally convenient: directly by Krakow Glowny station and a large mall, and an easy walk to the Old Town and main sights, with tram, bus and tour pickups nearby. Suits travelers arriving late or leaving early.

Related guest reviews

8

Leonardo

Dec 6, 2025

·

Stayed 2 nights

Pristine new hotel, comfortably located by Krakow’s main station and a shopping mall, just a few steps from the old town. The staff is impeccable. Rooms are new and spotlessly clean. Breakfast is very good. Taxis and public transport are right at the door. Nice touch: a bagel as a farewell gift at checkout. Our room was on the 2nd floor, facing the main street, so some early‑morning tram and traffic noise was noticeable. The shower has a partial fixed glass—no door— so take care not to splash water onto the floor. Overall, a great stay that met our expectations. I’d return tomorrow, though next time I would likely request a room on the opposite side of the building.

10

George

May 19, 2025

·

Stayed 2 nights

Perfect location just out in front of the train station! Don't look for a cab, you're already there! Welcome and departure gifts were appreciated.

10

Andrew

Jun 22, 2025

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Stayed 5 nights

It was an ideal location. Just minutes walk from the Glowny station and only a short walk to old town. The room was nicely designed and decorated. I had the breakfast included option and it was a bargain. Lots of options and very delicious. Freindly staff upon welcome

10

Thomas

Dec 29, 2025

·

Stayed 3 nights

Great location, no noise despite main street & central station - light and friendly

10

Pairoj

Oct 1, 2024

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Stayed 4 nights

Perfect place to stay in Krakow for visiting old town. Across the street from Krakow main train station and few steps from tram stops and walkable to old town. Very good breakfast with selection that we still enjoyed after 4 days stay.

10

Christopher david

May 27, 2024

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Stayed 3 nights

Lovely hotel very modern, clean and in a great location. Directly opposite the mall and 10 min walk to the main square. Would highly recommend.

10

Igor

May 12, 2025

·

Stayed 1 night

A very convenient location for a transit passenger, next to Krakow Central station and an excellent shopping mall. A walking distance from a historical Old Town.

10

Andrew

Nov 18, 2025

·

Stayed 1 night

Very convenient, right near train station which was great as we had a very late flight coming in

10

Deepa

Oct 22, 2023

·

Stayed 3 nights

Excellent location and easily walkable to old town and key site seeing areas. Friendly staff who were very welcoming and clean rooms with good facilities Just opposite the train station and mall Perfect stop for a city break in Krakow

10

Yatchen

Feb 23, 2025

·

Stayed 3 nights

Great hotel and location in Krakow as close to airport and old town.

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Dining

Breakfast is frequently highlighted for quality, variety and overall taste, and the on-site restaurant is well regarded by several guests. Downsides include busy mornings, higher prices for some items, and a few mixed experiences with specific dishes or service.

Related guest reviews

10

Richard

Oct 18, 2023

·

Stayed 5 nights

My favorite hotel in Poland. Everyone is very helpful kind hotel is clean and super convenient. Restaurant is good and the breakfast is extraordinary. This is the place I always stay in Kraków.

10

Lynne

Feb 15, 2025

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Stayed 3 nights

The breakfast was elite level. Outstanding. If I could bottle the smell inside the hotel I would. It was amazing. The room was very clean. Bed so comfortable. Staff so friendly and cannot do enough for you. We will definitely be going back

8

Willi

Jul 10, 2025

·

Stayed 4 nights

Frühstück und Parkgebühr überteuert.

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10

Niraj

May 7, 2025

·

Stayed 2 nights

Great location (across the railway station and walking distance to old town). Wonderful breakfast buffet

10

Vivian

Dec 18, 2025

·

Stayed 2 nights

Flott hotell sentralt i Krakow. Ligger midt mellom togstasjonen og gamlebyen. Veldig god frokost med stort utvalg. Hotellet er veldig godt vedlikeholdt og rent. Hyggelig og hjelpsom betjening. Rommene var romslige og godt utstyrt. God seng og stille.

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10

Skye

Sep 8, 2024

·

Stayed 4 nights

Close to train station and great breakfast.

10

Alden

Oct 16, 2023

·

Stayed 3 nights

Pros: -Conveniently located right across the street from Krakow Glowny and the Krakow Galleria -Decent sized room with a ton of electrical outlets -Storage thoughtfully organized -Bed comfortable -Great bathroom Cons: -Its a large, popular hotel. Breakfast got pretty brisk first thing in the morning (6:30).

2

giuseppe

Apr 29, 2025

·

Stayed 4 nights

Personale reception scortese. Mancata sostituzione asciugamani e lenzuola sporche. Colazione senza dolci.

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10

Mehmet

Jun 10, 2025

·

Stayed 4 nights

We stayed with my family for a holiday, it is a hotel close to the center and public transportation. It is clean but the comfort of the rooms is very low, many of the standard needs are not in the room. The breakfast is quite poor, the restaurant staff is not good.

10

Maria

Apr 11, 2023

·

Stayed 3 nights

Mycket bra hotell med bra läge nära shoppingcenter och gamla stan. Fina, fräscha rum, bra service, rent och bra frukost. Inget alls att klaga på. Förutom möjlig att frukostkocken inte var världsbäst på att göra omelett (den var torr och överstekt).

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Mercure Krakow Stare Miasto.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Guest reviews

Superb

Who stays here?

What guests think

Location

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Mercure Krakow Stare Miasto