Club Paradisio

We were 2 family of 3 with 2 different rooms. both room phones never worked from day 1 and never fixed in our 3 days stay even with multiple request in lobby, Anytime we needed something missing , had to walk long way to reach lobby, and they may or may not send to room as they know you will fed up. i guess that was a systematic issue to have reduced staff and casing ZERO room service. i am sure , it is something that not going to be fixed

This hotel is disaster.

Poor service, food terrible with limited choices and poor quality. All inclusive is not worth it.

Hotel staff is so v so weird and luggage. We had to wait outside in hot weather in half hour. No one help us for luggage no soap no dry working

Truly horrendous, this property needs closing down. It is not 4* I would say 2*. My 1st room had cockroaches, when I then moved rooms the key card would not work & staff had to remove the card panel from the actual door meaning I slept in a room with a door unlocked and the room had no safety deposit box. As I had got back to the room at 11.45pm their staff tried to “fix” the key panel for over 45mins before telling me I had to sleep there and they would find a room the next day. They were unwilling to change my room at night. The hotel is overall very dirty, the food was disgusting with flies and ants all over it and there was only 1 restaurant for All Inclusive which had no AC. The bathroom in my second room had black hairs on the floor, and dirty marks on the bed linen. The staff were rude. All drinks were warm and came in dirty glasses. Apparently the hotel had no ice. We did not eat or drink at this hotel after 1 occasion. I would never allow guests to book such an unhygienic hotel. This breaks all H&S regulations. When I told the Customer Service Manager all of this she offered me a free bottle of water. They were unwilling to provide a refund.