Best Western Plus Pflugerville Inn & Suites

The staff was very attentive and accommodating. The breakfast was minimal, and the pool was murky. It would have been nice to relax in the pool.

Very nice room, parking is great, close to good places

Clean and quiet. Unfortunately only have 1 washing machine for entire hotel and it is broken.

Pool could use a cleaning there was standing dirt at the bottom.

The ice maker on our floor was out.

Clean and excellent service front office was amazing! Breakfast was amazing. Although, the pool was dirty and not properly cleaned did not stay in the pool very long as I wanted too. But overall, our stay was amazing!

One of the best staff members I have ever seen, but the hotel as a property needs some upgrades. The closet smells like humidity, and the breakfast, as it is free, has just a few options. Rooms are spacious, and all the towels and sheets are spotless. The hotel needs more laundry machines (They are located

Everything was nice and clean except the pool.

Everything was good. Breakfast was delicious and dinning area was very clean. The pool area has room from improvement as there was many dead wasp on the concrete and the pool and the nests were also on the floor.

Would definitely stay again! Good breakfast, easy parking, good quiet location, pool, great customer service, gym, seperate smoking areas.

Found the bathtub not so clean(long black hairs) and a few yellow stains on the towels.

Everything was perfect! We have stayed here several times in the past but it has been a couple of years. The hotel was just as we remembered; clean, friendly staff, comfortable bed and we loved the pillows!

Great price, room did not have an interior deadbolt- just a night latch, which was concerning. Wall mounted AC smelled very musty every time it came on like it had not been serviced in some time. They had a plug in air freshener in the room to camouflage the musty smell but were unsuccessful. I would not stay there again.

The room was dirty. Smelled bad The sheets had stained. They gave me another room, but I was in a hurry and had to spent time doing this.

Hotel was clean and quiet room was very spacious

Overall things were juat ok. Unfortunately it was one of the worst. I should have went with Hilton. The room had not been cleaned very well, there as there was trash when we pulled out the sofa coach, and some trash right on the floor near the couch. The shower head was filled probably with lime deposit, so water would not come out full, and to top it off my family could not take a bath, there was nothing to keep the water from going down the drain. Never, ever been in a hotel with a tub and could not take a bath. Spoke with front desk and he apologized and maybe I could use a towel for the drain to keep water in. REALLY?.Well, Best Western this will be the last time, never staying again... It just makes me question everything else..

One of the best staff members I have ever seen, but the hotel as a property needs some upgrades. The closet smells like humidity, and the breakfast, as it is free, has just a few options. Rooms are spacious, and all the towels and sheets are spotless. The hotel needs more laundry machines (They are located

Very clean

Not really clean room. stained couch and stain pillow . Not clean floor n smell cigarettes smoke. may b shortage of employees with the current immigration (ICE) raids in Austin as one of guest explain to me .

Clean hotel, nice breakfast options and nice mattresses.

Only had staff encounter at check-in - who was pleasant & efficient. Room comfortable without any noticeable wear/tear. Was in room near conference room that was in use - and noisy- until about 10pm. Room didn't have tv remote. Some Tv channels hd audio but not video.

Beds were very comfortable

It was close to where I needed to be for work. It was off the toll road which was nice and convenient The only thing I didnt like was didnt realize how close the room was to the elevator, next time will definitely request something further away from the elevator. The way the TV was setup with the channels was definitely not user friendly and there was no guide

Sounds resonate making it challenging to have a phone conversation

Property is very isolated - no dining options. Worst part about it - the TV and it\'s remote control. There are 140 channels but there is no Guide or Menu button on the TV remote control. It\'s a different remote than the one the TV came with - "eco friendly". When I get back in from a long day of work I want to be able to sit down and relax - not fight a remote that doesn\'t provide basic options. Never again! I would not stay here if you have any plans at all to simply turn on a TV in your room.

Everything was good except the pillows are terrible. My husband had difficulty sleeping bec of the pillows.

Newer hotel, room was bigger than expected. Beds were comfy. Room was clean. No issues. Would stay again

Great price, room did not have an interior deadbolt- just a night latch, which was concerning. Wall mounted AC smelled very musty every time it came on like it had not been serviced in some time. They had a plug in air freshener in the room to camouflage the musty smell but were unsuccessful. I would not stay there again.

Our stay at Best Western Plus was great. The room was spacious and the beds comfy. The staff was professional but friendly and helpful.

The room was spacious, clean, and the beds were very comfortable

This Hotel saved my weekend on race days last minute reservation. My BRB canceled on me 48 hours before our trip when it was paid for since February. I called and spoke to Christian he made sure we had the room we wanted . Excellent customer service this hotel was very clean, and I was very happy with my stay and will definitely stay there again. Rooms were spacious. Clean. Great Hotel Our stay was perfect Go Lewis Hamilton #44 🏁🏎️ Best 50th Birthday. Thank you 😊

The hotel canceled my paid in full reservations the day we were supposed to check in. Had to spend 2 hours on the phone and find a new place to stay. If the reservation was paid in full it should be the first to be honored.

Got there a little early and the lady at the front said i cant check in until 3 and there is an up-charge if i wanted to check in early. Well there were only 4 cars in the parking so i doubt it that it was fully booked especially 1.5 hr before check in. I told her its fine, will grab lunch and come back. Here comes 3 oclock still same amount of cars in parking lot. Game me the keys, went to the room, room was a mess unclean. After having to go back down she gave me another key. So customer service for me was bad. Other than that hotel was not bad and comfortable room.

The staff was friendly and helpful. The breakfast had a wide variety for people staying ate hotel which made it nice. The rooms were clean. I'd decibel stay there again.

How helpful and friendly all of the staff members were!

The person at the front desk was not attentive when we arrived to do our checked in, she did not even greet us

Overall my experience was lackluster at best the room had dust all behind the bed posts and the staff at times were not even at the front desk.

The front desk guy wasn't very nice at all but the hotel was super nice for the price and their espresso coffee was good

Yes very happy with staff and room

The front door staff as well as the breakfast staff were very pleasant and helpful. The room was very spacious and clean. We would definitely stay here again.

Area and outside of hotel a little sketchy. But all worked out fine

This location was convenient to Hutto where my family resides. The breakfast varied and was quite tasty. Like I mentioned above, this hotel had the BEST shower. Plenty of hot water and pressure. The huge LED mirror was also a plus! I will definitely stay here again.

Away from the traffic in Austin

It was located perfectly for what I needed. It was a quiet hotel.

Good location. Friendly staff

Great place comfortable and clean kinda tricky getting to it but once you figure it out not bad.

We liked the staff as they were friendly, courteous and helpful! The hotel was near our destination. It was easy to find near the highway and away from interchanges.

While noy a lot of options for dining near the property, the room was fantastic and the staff was very friendly. I would recommend this hotel.

Excellent staff and amenities. Close to restaurants and easy access to major highways. Multiple visits and always excellent.

A nice room in a newer hotel, but starting to show some wear and tear. Biggest problem is leaving the property to go anywhere but onto TX130, if that’s not your destination, you have to wind around quite a ways to find your way to a traffic light.

The staff was very attentive and accommodating. The breakfast was minimal, and the pool was murky. It would have been nice to relax in the pool.

The room was spacious and checking in and out was smooth. Breakfast was great.

Staff was friendly and breakfast was great!

Very nice stay. Great breakfast with hot foods.

I was very pleased with the room but my complaint is with the so called complementry breakfast. Thursday morning at 7:30 i came down to for breakfast only to find no eggs or meats as advertized online. What was avaliable was a joke. Waffles was the only solid item avaliable which i really don't care for. An 18 in. covered steel pan had a handful of diced potatoes in the corner of the pan which i only took half so another guest can share. At a table which i thought was guest was actually a staff member just hanging out with others. To call what was available a "breakfast" was an absolute embarrassment. Since i flew in from Florida and i dont have a vehicle to go elsewhere everyday, i was expecting to have a satisfying meal to start the day was disappointing. For the money i spent for a three day stay that was unacceptable. I understand its not a restaurant but their needs to be a sufficient amount of food available for your guest. Staff was friendly and the hotel was kept well maintained. Hopefully this review doesn't fall on deft ears and this issue is brought to attention. My other issue was being woke up Friday morning at7:30 to the sound of a dog loudly barking for about a half hour. Rooms were being cleaned at the time so staff obviously was aware but i guess did nothing about it. Why would you put a dog friendly room in the center of the third floor? Hopefully next time will be better or i will take my business elsewhere like next door at the Marrott.

The Property is new and nice..Being a Breakfast person, the offerings were decent, although the Galoon of Milk that was in the mini fridge was bad.. very sour.. ugg The Bed was the worst I have slept on in a very long time, they should upgrade them asap.. Staff was nice and helpful.

One of the best staff members I have ever seen, but the hotel as a property needs some upgrades. The closet smells like humidity, and the breakfast, as it is free, has just a few options. Rooms are spacious, and all the towels and sheets are spotless. The hotel needs more laundry machines (They are located

Great place to stay. They had coffee in the lobby but was never fresh. Tv was a bit wonky.

Here for a one night stay and was throughly impressed with the hotel. I felt very welcomed when we first went in to check in all the way until we checked out. The rooms were very nice and very comfortable and the breakfast was phenomenal. Will stay here again in the future and will recommend this hotel to anyone that will be staying in the area.

We have stayed in BW hotels many times and the breakfast quality and variety used to be very good. But we did not have similar experience this visit, particularly being BW Plus