Name: Holiday Inn Express & Suites Dallas NE Arboretum
Address: 11331 West Kingsley Road, Lake Highlands, Dallas, Texas, United States of America, Dallas, Dallas County, US
Price range: $75–$173 per night
Rating: 8.28

What guests think

Across recent reviews of Holiday Inn Express & Suites Dallas NE Arboretum, guests consistently praise friendly staff and value, while noting variability in overall experience, with construction around the property making access and navigation inconvenient for some visitors.

Cleanliness and upkeep are mixed, with repeated reports of musty odors, wet carpets, stains, and occasional pests, contrasted by many comments about tidy rooms and comfortable beds. Facilities draw mixed feedback too, including cold indoor pool temperatures and periodic outages of elevators, ice machines, laundry, or gym equipment, alongside some positive notes about a clean pool. Breakfast receives both praise and criticism, ranging from very positive reviews to complaints about limited selection, missing items, or late setup. Best suited to travelers seeking a simple, budget-minded stay and willing to accept occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Feedback on facilities is mixed: the indoor pool is often reported as cold or unheated, and guests noted intermittent outages of elevators, ice machines, laundry, or fitness equipment; a few also praised a clean pool.

Related guest reviews

6

Gabrielle

Aug 3, 2024

·

Stayed 1 night

It was a little uneasy at first sight. There were homeless people lying around the front upon check in. There was a lot of construction and trucking… the pool was nice, but very cold. The guests were a little disruptive and rowdy around 2am, but other than that. It served its purpose.

8

Nicolai

Aug 4, 2024

·

Stayed 1 night

Very nice place at an affordable price. At the time of my stay. Washer and Dryers did not work. Everything else was excellent.

10

Jorge

Apr 7, 2025

·

Stayed 2 nights

Went to the indoor pool with my family and it was clean as a whistle!

4

James

Feb 15, 2024

·

Stayed 2 nights

The indoor pool was ice cold in an air conditioned room. That was a deciding factor over several other hotels and was a non benefit. Not walkable at all due to construction. Would not recommend

4

Michael

Apr 16, 2025

·

Stayed 4 nights

"We had a mixed experience at this hotel. On the positive side, the concierge Miles provided excellent customer service, and the maids were friendly and generally did a great job cleaning our room. However, there were several issues that detracted from our stay. The hotel's management seemed to drop the ball on supplies. The pool was unheated, despite being advertised as heated, and the water was freezing cold. We also struggled to find available towels, which was frustrating since we rely on the hotel to provide them. The complimentary breakfast was a letdown. The selection was consistently sparse, even when we arrived early at 7am. We were disappointed to find no bagels, and overall, the offerings were unimpressive. At that point, it might be better to grab breakfast elsewhere, like Waffle House. We also experienced technical issues with our room keys, which stopped working multiple times a day and required frequent recharging. Additionally, the hotel had to replace the TV because the original one didn't work. Overall, these inconveniences led to a disappointing stay, and I'm giving the hotel 1 star. With some improvements to supplies, breakfast, and room amenities, this hotel could provide a much better experience for its guests."

4

Sheree

May 31, 2025

·

Stayed 3 nights

The absolute worst hotel I've ever stayed at. The pool is freezing and the front desk staff don't care about assisting guests. I tried for an entire day to get an ironing board. They said they would have housekeeping bring one to our room. When I called to see where it was, the guy at the front desk told me they didn't have any. When I said I really need one, we were in town to attend an event, he responded I'll let my boss know in the morning.

8

John

Jun 21, 2023

·

Stayed 2 nights

The ice machines did not work on any floor. The treadmill would start and then inexplicably turn off. One pillow had a blood stain on the case leading me to believe they were not changed between guests. One wall had visible dirt on it.

6

LINSE

Aug 18, 2024

·

Stayed 1 night

The beds were comfortable, but the breakfast was disappointing. They didn't have biscuits and gravy or cinnamon rolls, and they were out of yogurt and snacks that are usually available in the fridge. We chose this hotel for the breakfast, so this was a letdown. The pool was dirty, and there was a noticeable amount of body hair in the bathroom. The AC was disconnected, but my husband managed to reconnect it. Also, the shower curtain didn't even reach the tub, which was quite odd.

10

Natalie

Mar 16, 2024

·

Stayed 1 night

Everything was great. If the pool was warm it would have nice is all. But great service clean rooms. Good breakfast. 😊 Front desk staff very friendly and helpful.

8

Ron

Mar 10, 2025

·

Stayed 3 nights

The elevators were not working during our 4-day stay, which was quite inconvenient but manageable. Otherwise, it is a very nice hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with multiple reports of musty odors, wet carpets from AC leaks, stains, hair, and pests (including roaches and one bedbug report), though several guests also mentioned clean rooms.

Related guest reviews

6

Luronda

Aug 23, 2025

·

Stayed 3 nights

Love this location. The room was so musty and moldy smelling, but the bed was very comfortable.

6

kimberly

Jul 7, 2025

·

Stayed 1 night

Was a great stay the moved me rooms once didn’t wanna move a second time. Restroom had hair in the shower on the curtain.there was no tissue in the box. Just on top to make it look pretty the walls in the room where dirty the carpet had a big red stain. And the toilet had no lid curtain rod in the bath room Was falling off. Shower faucet was broken

4

Thomas

Jul 27, 2024

·

Stayed 2 nights

This location is well below standards for a Holiday Inn Express. I think the overflowing trash can at the lobby entry with trash pouring over onto the sidewalk that sat there untouched for two days during our stay is indicative of the rest of this hotel and our experience there. The place is unkept and filthy, period.

8

Lazaro

Jun 23, 2025

·

Stayed 2 nights

I stayed for three days. The lady at the front desk was very friendly and professional. The room was fine, with a clean bed, a clean and well-equipped bathroom, and a varied and good-quality breakfast with tables and a clean food area. Gym 👍 and pool 👍 . The only reason I didn't give it 5 stars is because the hotel is located in an area with warehouses and roads under construction. Also we saw cockroaches in the room, the carpet was soaked in water in the air conditioning unit due to a water leak, and some common areas such as a elevator and hallways were not very clean and had trash on them.

6

Paula

Jul 25, 2025

·

Stayed 1 night

Greeting was great and staff very nice!!!, bedding was nice and clean.. however a couple of cig burns on couch and a skid (poop) mark on the couch.. could have been chocolate.. but highly doubt it (i clean for a living) other than that and for a short stay not bad.. bathroom could use a bit of mold spray to remove pink off the edges

2

Mayra

May 28, 2025

·

Stayed 2 nights

We had to check out as our room mattress was infested with bedbugs.

6

Elvia

Jul 11, 2024

·

Stayed 1 night

My room was very dirty

4

David

Dec 13, 2023

·

Stayed 3 nights

Roaches in our room, roaches in the pool area and very limited privacy in the room itself no real bathroom door and walls are paper thin. Staff was very kind on the plus side.

6

LINSE

Aug 18, 2024

·

Stayed 1 night

The beds were comfortable, but the breakfast was disappointing. They didn't have biscuits and gravy or cinnamon rolls, and they were out of yogurt and snacks that are usually available in the fridge. We chose this hotel for the breakfast, so this was a letdown. The pool was dirty, and there was a noticeable amount of body hair in the bathroom. The AC was disconnected, but my husband managed to reconnect it. Also, the shower curtain didn't even reach the tub, which was quite odd.

8

Johnny

Oct 23, 2024

·

Stayed 1 night

Hotel was ok. The room looked to have mold by heating/air unit. Had a bad smell

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Beds are generally comfortable and rooms can be spacious, but recurring maintenance issues appear across reviews, including AC failures or leaks, weak or inconsistent water pressure, faulty sliding bathroom doors or fixtures, occasional odors, and some noise from nearby trains.

Related guest reviews

4

Albien

Aug 28, 2023

·

Stayed 1 night

The first room I was given had a non functional bathroom door. The barn-style bathroom doors are basically useless because they were not installed properly and kept getting stuck on the tile floors so they couldnt be shut. I asked to be moved to a different room, but even in the second room the same problem was evident. Poorly installed door rails, and bad engineering. The slide door would hit the refrigerator (that they so inconvenietly put in the path of it) so it could not be opened all the way, and neither would it close all the way. A few tiles on the floors were cracked. Overall got vibes of cheap construction and poor management/maintenance procedures. Not sure how this place passes as a 3-star hotel, because I've had better room conditions at a 2-star before.

10

FELICITAS

Jun 5, 2025

·

Stayed 2 nights

Very nice clean specious room had a wonderful stay only downside was the shower water pressure wasn’t good and was hard to regulate hot and cold water but besides that everything was very good receptionist was very friendly beds were comfortable and breakfast was nice

6

Michael

Apr 17, 2025

·

Stayed 2 nights

Mold in bathroom, fluctuating hot water

8

Rene

Sep 2, 2025

·

Stayed 1 night

Ac needs attention

6

Gloria

Nov 24, 2024

·

Stayed 1 night

Overall it was a good stay for our overnights visit. The remote control to the TV was broken and the front desk could not replace it but taped it together to be able to use. All the USB outlets did not work. They appeared broken. So charging my phone was impossible.

8

Whitney

Nov 1, 2024

·

Stayed 1 night

First the cons - train tracks right behind the property with a very loud train in the middle of the night, the water pressure & hot water on the 3rd floor was pretty low, I requested both rooms on the same floor and was told that could not happen, the hallways and room smelled strongly of cleaners and the shower could have been cleaner. All pretty minor items overall. Now the positives - comfortable bed, good AC unit that did not cycle on and off all night and was very quite, rooms were spacious, public areas were clean, security was patrolling the parking lot regularly, nice size bathroom and staff was kind.

6

Ron

May 20, 2024

·

Stayed 1 night

Everything was fine except that my shower had absolutely no hot water. The hand sink had hot water, shower had none. Hard to have a romantic evening with no shower! And I've never seen a hotel in a worse location. It's convenient to a lot of stuff but it's like you were given the property for free and felt you had to build there. Located between to railroad lines and the entire area is torn up and under construction. There's no way you could safely walk anywhere!

8

Kara

Sep 9, 2025

·

Stayed 3 nights

This hotel is very odd. It's like it can't decide if it's really nice or really janky. The breakfast is excellent, but then the rooms are not maintained well at all. The customer service was excellent, though. Our first room was so bad that we asked for a new room, which they gave us with zero issue. (The carpet was soaked from the AC leaking, the bathroom faucet had no hot water, and the smoke detector was covered with a plastic bag). The second room was much better but still had issues (a bathroom door that wouldn't shut all the way and major stains on carpet)

8

Teshia

Mar 24, 2025

·

Stayed 1 night

It was good overall. The AC did not blow cold air but it was late so it was not extremely hot. I was too tired to complain.

4

William

Mar 15, 2025

·

Stayed 1 night

No deadbolt lock on room door. People drinking beer and playing loud music outside our window. We left and went to another hotel

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and accommodating, but responsiveness can be uneven, with reports of unaddressed requests, overbooking or check-in problems, and inconsistent follow-through.

Related guest reviews

2

Jennifer

Dec 15, 2024

·

Stayed 1 night

The AC/heater wasn’t working. No air movement at all. They wouldn’t change me rooms, they didn’t even apologize or offer even a fan. We were hot and miserable. I could over look this but bc staff did not care one bit I’ll never stay again.

8

LaShunda

May 24, 2025

·

Stayed 3 nights

Hotel was nice the Manager of the night shift was very hospitable.

10

Gisela

Sep 29, 2025

·

Stayed 2 nights

Great staff

2

Haochuan

Jun 30, 2024

·

The hotel is in a very remote area. It was poorly managed. We stayed 2 nights and our room was never cleaned. As we didn’t have towels on the 2nd night, we called the frontdesk. We called twice. By the time we checked out the hotel, we never get clean towels sent to us.

4

Sheree

May 31, 2025

·

Stayed 3 nights

The absolute worst hotel I've ever stayed at. The pool is freezing and the front desk staff don't care about assisting guests. I tried for an entire day to get an ironing board. They said they would have housekeeping bring one to our room. When I called to see where it was, the guy at the front desk told me they didn't have any. When I said I really need one, we were in town to attend an event, he responded I'll let my boss know in the morning.

8

Scott

Oct 6, 2023

·

Stayed 1 night

I would like say the gentleman who greeted us was AMAZING and much more than a desk clerk! My wife and I came in town for a knee replacement surgery. We arrived late in some serious storms with flooding, winds and many warnings. When we arrived he said that we had been redirected by who we booked with because they were full. My wife asked if they had any rooms available and he told us they had 1 room that didn’t get cleaned. He offered to clean the room. He changed the linens, cleaned all surfaces and appeared that he even vacuumed. The hotel is definitely worth staying at. If the rest of the team is anything like him they have an incredible team.

10

Taylor

Jun 23, 2025

·

Stayed 2 nights

The staff was so nice, breakfast was great, room was great, it’s a very convenient location, the indoor pool was awesome. 10/10

2

Marshall

Jun 25, 2025

·

Stayed 1 night

We arrived with cash to pay for our room, others charges could have gone to the card on file. Another customer at the desk, stated to the receptionist that she had paid in cash earlier that day when he refused to accept our payment. Then we get to our room and the floor by the ac was wet. It felt like they had the heater on in the hallways and our room took forever to cool. The tv didn’t have a guide, the breakfast wasn’t ready in the morning. We will not be back to stay here.

10

Daniel

Jul 30, 2024

·

Stayed 2 nights

Receptionists from night shift and day shift were professional and outstanding service and understanding.

2

Pashmina

Jun 26, 2024

·

Stayed 3 nights

When I showed up. They said my reservation was valid but they did not have any rooms. AT 1 AM, HAVE MY MONEY SAID WILL REFUND AND I WILL GET IN FEW DAYS BUT NO ROOM. NO ONE SHOULD WVWRY GO RO THIS HOTEL.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Ongoing road construction makes access and navigation tricky, and the immediate area feels industrial or isolated to some, with occasional reports of homeless encampments; many still found it convenient for the Arboretum, events, and highways.

Related guest reviews

8

Karen

Jul 17, 2023

·

Stayed 3 nights

The property was a nice property and was clean. There was a homeless encampment very close by. No one from there bothered us, but it did make me wonder if my vehicle would be safe. Also, the breakfast was not the greatest.

10

Delano

Sep 5, 2024

·

Stayed 2 nights

Lots of construction in area difficult to get out to where we wanted to go.

8

teresa

Aug 12, 2025

·

Stayed 2 nights

A lot of construction was going on outside. Hard to find the entrance to hotel

8

Yvonne M.

Apr 21, 2025

·

Stayed 2 nights

Homeless camping in woods behind hotel. Hallways were warm! Shower was great!

10

Victor

May 6, 2025

·

Stayed 1 night

Nice newer property that was a good value. The nearby construction made access to the property a bit inconvenient but that is not the property's fault. I would stay again.

10

James

Sep 28, 2025

·

Stayed 3 nights

Have been three times before. Hotel itself is clean and staff wonderful, but area around hotel continues to be a mess with construction and inconvenient entrance. Close to my son’s home and will continue to stay at this property

8

James

Nov 17, 2024

·

Stayed 3 nights

Convenient to my son’s home, but area around hotel is a mess from ongoing construction on 635.

10

Jean

Dec 15, 2024

·

Stayed 1 night

The hotel is nice and the staff is friendly. There is a lot of construction in the area and it was hard to get to the hotel. The hotel is off the highway and felt very secluded. The outside of the hotel is not well lit. Careful going out at night to grab dinner.

10

Serenity

Mar 16, 2025

·

Stayed 2 nights

It was within distance from everything food shopping ECT. Very quiet and ducked off nobody walking around at night good for family.

4

Robert

Jan 23, 2023

·

Stayed 1 night

The hotel was old and it is starting to show its age. The room was clean overall but looked dirty mainly because of age and wear and tear. The staff was not very friendly. The area is horrible with homeless people everywhere. One homeless man stayed in the grass in front of the hotel staring at you as you went to your car. Overall the hotel is ok but due to location I would not recommend at all.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many guests enjoyed it, while others found the selection limited, items missing, or setup late on some mornings.

Related guest reviews

6

Jamilla

Mar 24, 2025

·

Stayed 2 nights

Didn’t like breakfast selection. They were low on things. Towels were being washed when I asked for them. Lobby bathroom was filthy.

10

Derek

Apr 23, 2025

·

Stayed 3 nights

Great stay the breakfast options were amazing

10

FELICITAS

Jun 5, 2025

·

Stayed 2 nights

Very nice clean specious room had a wonderful stay only downside was the shower water pressure wasn’t good and was hard to regulate hot and cold water but besides that everything was very good receptionist was very friendly beds were comfortable and breakfast was nice

10

Brian

Jul 8, 2024

·

Stayed 1 night

Great customer service, rooms were nice and clean. Breakfast was good, and the location was convenient.

4

Michael

Apr 16, 2025

·

Stayed 4 nights

"We had a mixed experience at this hotel. On the positive side, the concierge Miles provided excellent customer service, and the maids were friendly and generally did a great job cleaning our room. However, there were several issues that detracted from our stay. The hotel's management seemed to drop the ball on supplies. The pool was unheated, despite being advertised as heated, and the water was freezing cold. We also struggled to find available towels, which was frustrating since we rely on the hotel to provide them. The complimentary breakfast was a letdown. The selection was consistently sparse, even when we arrived early at 7am. We were disappointed to find no bagels, and overall, the offerings were unimpressive. At that point, it might be better to grab breakfast elsewhere, like Waffle House. We also experienced technical issues with our room keys, which stopped working multiple times a day and required frequent recharging. Additionally, the hotel had to replace the TV because the original one didn't work. Overall, these inconveniences led to a disappointing stay, and I'm giving the hotel 1 star. With some improvements to supplies, breakfast, and room amenities, this hotel could provide a much better experience for its guests."

10

Karen

Mar 10, 2023

·

Stayed 2 nights

We enjoyed our stay. The staff were friendly and helpful. The breakfast was great! Everything was clean and in good condition.

10

Taylor

Jun 23, 2025

·

Stayed 2 nights

The staff was so nice, breakfast was great, room was great, it’s a very convenient location, the indoor pool was awesome. 10/10

6

LINSE

Aug 18, 2024

·

Stayed 1 night

The beds were comfortable, but the breakfast was disappointing. They didn't have biscuits and gravy or cinnamon rolls, and they were out of yogurt and snacks that are usually available in the fridge. We chose this hotel for the breakfast, so this was a letdown. The pool was dirty, and there was a noticeable amount of body hair in the bathroom. The AC was disconnected, but my husband managed to reconnect it. Also, the shower curtain didn't even reach the tub, which was quite odd.

10

Lorenzo

May 29, 2023

·

Stayed 1 night

The hotel was clean from top to bottom. Breakfast was excellent and fresh and hot . Bed was just right and the A/C was perfect. Staff was very friendly and courteous.. I will definitely be booking again at this Hotel

4

Eugen

Jun 14, 2025

·

Stayed 1 night

Elevator was not working. Lights in hallways not working. Breakfast not served when they said it would be served.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$83
February	$89
March	$83
April	$91
May	$88
June	$101
July	$87
August	$77
September	$87
October	$100
November	$91
December	$89

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $84	18 $96	19 $105
20 $81	21 $81	22 $81	23 $81	24 $84	25 $123	26 $123
27 $83	28 $87	29 $92	30 $92

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $117	3 $110
4 $77	5 $81	6 $89	7 $85	8 $90	9 $173	10 $171
11 $81	12 $85	13 $88	14 $89	15 $92	16 $110	17 $142
18 $76	19 $81	20 $80	21 $80	22 $76	23 $92	24 $92
25 $75	26 $83	27 $78	28 $81	29 $81	30 $88	31 $88

Holiday Inn Express & Suites Dallas NE Arboretum

Prices for Holiday Inn Express & Suites Dallas NE Arboretum

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible (Communications)

Suite, 2 Queen Beds

Standard Room

Standard Room, 2 Queen Beds, Accessible (Communications)

Suite, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

Suite, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Guest reviews of Holiday Inn Express & Suites Dallas NE Arboretum

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Dallas NE Arboretum

Considering this hotel for your Dallas trip?

Prices for upcoming dates