Coco Hacienda Tulum

Special Check-In Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Know Before You Go

• Pool access available from 8:00 AM to 10:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Guests under 18 years old are not permitted at this adults-only property.
• Only registered guests are allowed in the guestrooms.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.
• Enhanced food service safety measures are in place.
• Property requires all guests aged 18 and up receive on-site antigen/rapid COVID-19 testing (MXN 600 per person, per stay); reservations required for on-site testing.
• On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.
• This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fees

• Airport shuttle fee: MXN 4059 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees And Taxes

You'll be asked to pay the following charges at the property:

• A tax is imposed by the city: MXN 51.87 per accommodation, per night. This tax does not apply to children under 12 years of age.
• COVID-19 testing fee (antigen/rapid screening): MXN 600 per person, per stay.