Is parking available at the hotel?

Yes, the hotel offers complimentary on-site parking for guests.

What type of breakfast is offered and what are the serving hours?

Guests can enjoy a complimentary breakfast each morning, with a variety of options available. Specific serving hours are not provided.

Does the hotel allow pets?

No, pets are not allowed at the property, and service animals are also not permitted.

What are the check-in and check-out times?

Check-in starts at 14:00 and check-out is until 12:00. Early or late check-in/check-out may be available upon request, but specific details on costs are not provided.

Are airport shuttle services available?

Yes, airport transfer services can be arranged for an additional fee. Guests must contact the property 72 hours prior to arrival to arrange the pick-up.

What accessibility features does the hotel offer for guests with disabilities?

The hotel provides step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms. Specific details on room accessibility features are not provided.

What is the hotel's location in relation to key landmarks?

The hotel is located in Bacolod City, close to Gaisano City Mall and SM City Bacolod Northwing. It is also near Bredco Port Terminal and Panaad Stadium, making it convenient for shopping and events.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. Operational hours and seasonal availability are not specified.

What are the policies for guests staying with children?

Children aged 3 years and younger can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers cribs for a fee of PHP 500.0 per day and rollaway beds for PHP 1500.0 per day. Advance request or confirmation may be required for these amenities.

Sugarland Hotel

What guests think

At Sugarland Hotel, many guests praise the well-maintained, older property for its clean rooms and generally comfortable stays, while recurring drawbacks include weak in-room Wi-Fi, some noise from hallways, and limited or challenging parking.

Food is frequently praised, especially the breakfast buffet and restaurant, though a few found buffet quality or pricing disappointing. Service feedback is mostly warm and efficient, but a number of guests reported impolite or slow front-desk or breakfast staff. There are occasional maintenance or hygiene concerns, including mice sightings, sluggish toilets, worn towels, and inconsistent air conditioning. Expect a straightforward stay with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is repeatedly described as limited or challenging; few other facilities are discussed in reviews.

Related guest reviews

10

Hector Oscar

13 Jan 2024

·

Stayed 6 nights

Me gustó la amabilidad del personal. No me gustó ver un ratón en el elevador

8

Michael

13 Jan 2024

·

Stayed 1 night

Nice older hotel at the South end of Bacolod Poor parking

4

Benjie

10 Aug 2024

·

Stayed 1 night

Food buffet is not good the staff is hard to deal not friendly the lady in the front is not good to deal and arrogant not accommodating. The room is okay but air conditioning is not cold as I needed. The parking is Kay the guard on duty is very nice and friendly.good job guard!

10

Joan

30 Jan 2026

·

Stayed 3 nights

The Sugarland Hotel is not a new place but my husband and I enjoyed staying there very much. The rooms and hotel itself have been maintained well and are very clean. The staff is friendly and accommodating. We were able to order a shuttle from the hotel to the airport. The breakfast was good and we were able to order eggs whatever way we liked them. Shampoo and body wash as well as bar soap are provided in the bathrooms. Internet, using room hotspot functioned well.

10

Joana

31 Jul 2024

·

Stayed 2 nights

I like the beautiful lobby and the room .

2

Hernando

10 Jul 2024

·

Stayed 3 nights

Limited parking, I lost my shoes in my room.

8

Luitzen

18 Mar 2022

·

Stayed 3 nights

Room was okay, the restaurant is top. One day forget to clean the room. After complaining there was someone in two minuts. I think just accidently. The place is a bit old an old fashion but still clean and every thing was function. Accept the swimming pool.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find Sugarland Hotel clean and well maintained, but some report issues such as mice sightings and worn towels.

Related guest reviews

10

Hector Oscar

13 Jan 2024

·

Stayed 6 nights

Me gustó la amabilidad del personal. No me gustó ver un ratón en el elevador

8

Michael

13 Jan 2024

·

Stayed 1 night

Nice older hotel at the South end of Bacolod Poor parking

10

Erlie

19 Dec 2024

·

Stayed 2 nights

I love their breakfast buffet, their clean property and very quick when you need something.

10

DANIEL

10 May 2024

·

Stayed 20 nights

We enjoyed our stay at the Sugarland Hotel the staff were always very helpful and friendly and the property is maintained to a very high standard. I would recommend it to anyone looking to stay there

10

Joan

30 Jan 2026

·

Stayed 3 nights

The Sugarland Hotel is not a new place but my husband and I enjoyed staying there very much. The rooms and hotel itself have been maintained well and are very clean. The staff is friendly and accommodating. We were able to order a shuttle from the hotel to the airport. The breakfast was good and we were able to order eggs whatever way we liked them. Shampoo and body wash as well as bar soap are provided in the bathrooms. Internet, using room hotspot functioned well.

8

Allen

22 Jun 2024

·

Stayed 1 night

The towels have seen better days. There are no dental kits, facial tissues, slippers, or extra toilet rolls. You'll need to request these from HouseKeeping.

10

Alex

29 Mar 2025

·

Stayed 1 night

Very professional, clean , good food

2

Mike

1 Jan 2024

·

Stayed 1 night

Booked the room for a dear friend & his family for New Year's Eve. Upon check-in my friend encountered a mouse in the room that he had to exterminate!!! The New Year's Eve buffet was overpriced for what was offered & the food was sub par. Will not book here again.

8

Robert

18 Apr 2024

·

Stayed 2 nights

Nice hotel, the oldest in Bacolod, but well maintained and upgraded. Restaurant was very good, great selection of dishes.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable in an older style, but multiple reviews mention weak in-room Wi-Fi, hallway noise, dated fixtures, and occasional AC or bathroom issues; some amenities are limited or absent.

Related guest reviews

6

Ramela

19 May 2024

·

Stayed 1 night

Poor wifi, toilet didn’t flush well, and you can hear the noise of the other guests and staff walking in the hallway.

4

Benjie

10 Aug 2024

·

Stayed 1 night

Food buffet is not good the staff is hard to deal not friendly the lady in the front is not good to deal and arrogant not accommodating. The room is okay but air conditioning is not cold as I needed. The parking is Kay the guard on duty is very nice and friendly.good job guard!

10

Joan

30 Jan 2026

·

Stayed 3 nights

The Sugarland Hotel is not a new place but my husband and I enjoyed staying there very much. The rooms and hotel itself have been maintained well and are very clean. The staff is friendly and accommodating. We were able to order a shuttle from the hotel to the airport. The breakfast was good and we were able to order eggs whatever way we liked them. Shampoo and body wash as well as bar soap are provided in the bathrooms. Internet, using room hotspot functioned well.

10

Joana

31 Jul 2024

·

Stayed 2 nights

I like the beautiful lobby and the room .

6

ANTIPAS IV

11 Jun 2022

·

Stayed 2 nights

The front desk personnel were not cordial, too serious when I checked in. When checking out, I had to wait for about 10 minutes while one of the personnel was just chatting with another customer, when she could have easily checked me out. Restaurant personnel were nice and courteous.. Very slow Internet in my room..

8

Herbert Herminio

5 Feb 2024

·

Stayed 2 nights

Hotel needs a renovation. Aircon is functioning well but there was a slight noise when the aircon is ON. But hotel is accessible to public places and is pretty decent. You should improve on breakfast. 2 days and food is a bit too salty. No bidet in the toilet. Shower head is probably clogged a bit so water flow is a bit restricted.

8

Allen

22 Jun 2024

·

Stayed 1 night

The towels have seen better days. There are no dental kits, facial tissues, slippers, or extra toilet rolls. You'll need to request these from HouseKeeping.

10

Federico T

21 May 2025

·

Stayed 3 nights

Love Sugarland for their food. Don’t care much about the location (far from Downtown) but good, comfortable room for the price. Very courteous and efficient staff!

6

Maria Antonia

7 Jun 2023

·

Stayed 2 nights

The room didn’t have the normal things a hotel room normally has. No hair dryer, no ref, only 2 hangers in the cabinet, sporadic WiFi signal and expensive food in the hotel compared to Bacolod standards. They say in the room they have 24/7 in room dining when in reality, the kitchen closes at 10 pm.

6

Ramela

19 May 2024

·

Stayed 1 night

Poor wifi, toilet didn’t flush well, and noisy.

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AI-generated summary based on recent guest reviews

Service

Service is often friendly, professional, and responsive, though several guests encountered impolite or unhelpful staff at the front desk or during breakfast, and occasional delays at checkout.

Related guest reviews

4

Maricel

21 Mar 2024

·

Stayed 2 nights

Receptionist aren’t nice at all! Not informative tapus na pka unprofessional, and not friendly! Also wifi sucks! Walang wifi talaga d abot sa room

8

Nickie Sann

5 Jul 2022

·

Stayed 1 night

The facilities are excellent but the staff service most especially during breakfast was very awful!! The staff was being disrectful to my mom, SHE should how to deal with the customers and on how to treat them well. We didnt like how she acted. SHE needs to be trained AGAIN. If she continues acting that way, she will forever leave a bad impression to the guests like me most esp to those na matyag niya hindi ka afford. Just saying

10

Erlie

19 Dec 2024

·

Stayed 2 nights

I love their breakfast buffet, their clean property and very quick when you need something.

10

DANIEL

10 May 2024

·

Stayed 20 nights

We enjoyed our stay at the Sugarland Hotel the staff were always very helpful and friendly and the property is maintained to a very high standard. I would recommend it to anyone looking to stay there

10

Selena

14 Oct 2025

·

Stayed 4 nights

Wonderful service!

10

Joan

30 Jan 2026

·

Stayed 3 nights

The Sugarland Hotel is not a new place but my husband and I enjoyed staying there very much. The rooms and hotel itself have been maintained well and are very clean. The staff is friendly and accommodating. We were able to order a shuttle from the hotel to the airport. The breakfast was good and we were able to order eggs whatever way we liked them. Shampoo and body wash as well as bar soap are provided in the bathrooms. Internet, using room hotspot functioned well.

6

ANTIPAS IV

11 Jun 2022

·

Stayed 2 nights

The front desk personnel were not cordial, too serious when I checked in. When checking out, I had to wait for about 10 minutes while one of the personnel was just chatting with another customer, when she could have easily checked me out. Restaurant personnel were nice and courteous.. Very slow Internet in my room..

10

Federico T

21 May 2025

·

Stayed 3 nights

Love Sugarland for their food. Don’t care much about the location (far from Downtown) but good, comfortable room for the price. Very courteous and efficient staff!

10

Michael and Raquel

3 Oct 2024

·

Stayed 1 night

Booked this hotel because most hotels were already booked for the night and this was the best option. We are so happy that we did! The staff is so professional and very nice. Dinner in the restaurant was very delicious. We were pleasantly surprised upon check-in that the breakfast buffet was included in the overnight price. Nice breakfast too. We will definitely stay here again.

8

Susanne

4 Nov 2023

·

Stayed 1 night

Für einen stopover ideal. Waren auf der Rückseite und von der Straße nichts gehört. Personal freundlich und hilfsbereit.

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AI-generated summary based on recent guest reviews

Location

Not enough information in reviews.

Related guest reviews

8

Michael

13 Jan 2024

·

Stayed 1 night

Nice older hotel at the South end of Bacolod Poor parking

8

Herbert Herminio

5 Feb 2024

·

Stayed 2 nights

Hotel needs a renovation. Aircon is functioning well but there was a slight noise when the aircon is ON. But hotel is accessible to public places and is pretty decent. You should improve on breakfast. 2 days and food is a bit too salty. No bidet in the toilet. Shower head is probably clogged a bit so water flow is a bit restricted.

10

Federico T

21 May 2025

·

Stayed 3 nights

Love Sugarland for their food. Don’t care much about the location (far from Downtown) but good, comfortable room for the price. Very courteous and efficient staff!

8

Susanne

4 Nov 2023

·

Stayed 1 night

Für einen stopover ideal. Waren auf der Rückseite und von der Straße nichts gehört. Personal freundlich und hilfsbereit.

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AI-generated summary based on recent guest reviews

Dining

Many guests compliment the restaurant and breakfast buffet, while others found buffet quality or pricing disappointing.

Related guest reviews

10

Erlie

19 Dec 2024

·

Stayed 2 nights

I love their breakfast buffet, their clean property and very quick when you need something.

4

Benjie

10 Aug 2024

·

Stayed 1 night

Food buffet is not good the staff is hard to deal not friendly the lady in the front is not good to deal and arrogant not accommodating. The room is okay but air conditioning is not cold as I needed. The parking is Kay the guard on duty is very nice and friendly.good job guard!

10

Joan

30 Jan 2026

·

Stayed 3 nights

The Sugarland Hotel is not a new place but my husband and I enjoyed staying there very much. The rooms and hotel itself have been maintained well and are very clean. The staff is friendly and accommodating. We were able to order a shuttle from the hotel to the airport. The breakfast was good and we were able to order eggs whatever way we liked them. Shampoo and body wash as well as bar soap are provided in the bathrooms. Internet, using room hotspot functioned well.

8

Herbert Herminio

5 Feb 2024

·

Stayed 2 nights

Hotel needs a renovation. Aircon is functioning well but there was a slight noise when the aircon is ON. But hotel is accessible to public places and is pretty decent. You should improve on breakfast. 2 days and food is a bit too salty. No bidet in the toilet. Shower head is probably clogged a bit so water flow is a bit restricted.

10

Alex

29 Mar 2025

·

Stayed 1 night

Very professional, clean , good food

10

Federico T

21 May 2025

·

Stayed 3 nights

Love Sugarland for their food. Don’t care much about the location (far from Downtown) but good, comfortable room for the price. Very courteous and efficient staff!

2

Mike

1 Jan 2024

·

Stayed 1 night

Booked the room for a dear friend & his family for New Year's Eve. Upon check-in my friend encountered a mouse in the room that he had to exterminate!!! The New Year's Eve buffet was overpriced for what was offered & the food was sub par. Will not book here again.

8

Robert

18 Apr 2024

·

Stayed 2 nights

Nice hotel, the oldest in Bacolod, but well maintained and upgraded. Restaurant was very good, great selection of dishes.

10

Michael and Raquel

3 Oct 2024

·

Stayed 1 night

Booked this hotel because most hotels were already booked for the night and this was the best option. We are so happy that we did! The staff is so professional and very nice. Dinner in the restaurant was very delicious. We were pleasantly surprised upon check-in that the breakfast buffet was included in the overnight price. Nice breakfast too. We will definitely stay here again.

6

Maria Antonia

7 Jun 2023

·

Stayed 2 nights

The room didn’t have the normal things a hotel room normally has. No hair dryer, no ref, only 2 hangers in the cabinet, sporadic WiFi signal and expensive food in the hotel compared to Bacolod standards. They say in the room they have 24/7 in room dining when in reality, the kitchen closes at 10 pm.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $72	16	17 $66
18 $67	19 $41	20 $41	21 $35	22 $44	23 $64	24 $62
25 $64	26 $60	27 $60	28 $64	29 $44	30 $44	31 $44

Su	Mo	Tu	We	Th	Fr	Sa
1 $43	2 $40	3 $40	4 $40	5 $40	6 $40	7 $40
8 $40	9 $40	10 $40	11 $40	12 $40	13 $43	14 $43
15 $47	16 $47	17 $47	18 $47	19 $47	20 $47	21 $47
22 $47	23 $47	24 $44	25 $47	26 $47	27 $47	28 $47
29 $47	30 $48

Sugarland Hotel

About this property

Location

Room options

Deluxe Room

Superior Double Or Twin Room

Standard Double Or Twin Room

Executive Suite

Guest reviews of Sugarland Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

FAQs about Sugarland Hotel

Prices for upcoming dates