Name: Courtyard by Marriott Jackson
Address: 2010 Bondsteel Drive, Jackson, Michigan, United States of America, Jackson, Michigan, US
Price range: $134–$409 per night
Rating: 7.95

What guests think

Across recent reviews, Courtyard by Marriott Jackson earns consistent praise for very clean spaces, friendly staff, and a convenient location, while feedback on certain facilities and amenities is more mixed.

Rooms are generally comfortable and modern, but several guests noted HVAC quirks, low shower pressure, occasional humidity, and some noise from neighboring rooms. Service is widely described as welcoming and accommodating, though there are a few reports of room type mismatches and billing or charge confusion. Facilities like the gym, pool, and hot tub draw praise, yet some experienced temporary pool closures or strong chlorine fumes, a strict pool‑towel policy, and long lines or limited choices at the on-site Starbucks/cafe. Overall, expect a clean, comfortable stay with personable staff, plus decent amenities that may come with a few inconveniences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the gym and the pool and hot tub, and appreciate having an on-site cafe/Starbucks. Downsides include no complimentary lobby coffee, long cafe lines or limited options, a strict pool-towel policy, and occasional pool closures or strong chlorine fumes.

Related guest reviews

10

Nicole

Jul 7, 2024

·

Stayed 7 nights

Only thing we dont like is we have to ask for towels at the desk and return them for the pool. Just a unwanted hassle. And their starbucks only does hot drinks. Its already hot out and its nice to get a cold frappe or other. Love they have a mini store and security is a peace of mind. Rooms were nice just weird how they have the tv angled in the room from bed.

4

Tanzy

May 19, 2025

·

Stayed 2 nights

pool and hot tub were great. staff mostly friendly. However I made a reservation for 2 queen beds and a pull out sofa. They gave me a 1 king size bed and a sofa. Said it was because I booked through a 3rd party. Was a bit dissappointed considering it was my daughters bday outing weekend.

8

Kevin

Nov 11, 2024

·

Stayed 2 nights

Hotel and room clean and staff friendly. Loved the fitness room, which was better than most hotels. Eco friendly did mean lower water pressure in shower, which was a bit of a bummer. Starbucks on site was always 10 deep in customers with only 2 employees. I went to nearby Bigby in the mornings.

10

Nicole

Jun 2, 2024

·

Stayed 6 nights

I didnt like the fact we have to go to the front desk and ask for pool towels and than return them back to front desk afterwards. Such a hassle and still wet ofter the pool. Wish their starbucks did cold drinks too. Wish they did room service. I do love their security and clean rooms. And pool and hot tub was nice.

10

Donna

Nov 25, 2024

·

Stayed 1 night

Very nice place. The only thing that I'd suggest is to improve the morning bar staff. I travel for business and need to be in and out quick. Quck is not the level of service you can expect here

6

Alex

Apr 8, 2025

·

Stayed 2 nights

The a/c and heating is very odd and our first room it didn’t work. Had to switch to another room but wasn’t mush better. The thermostat in the room does not control. The pool area couldn’t be used as it was shut down and when reopened the fumes from the chlorine were too strong.

6

Michael

May 21, 2024

·

Stayed 1 night

Pool towels were treated like gold and had to be returned pronto or you were charged. I don't like being in the main lobbey in a bathing suit returning some stupid towels. Also no complimentary coffee in lobby in the morning. Really? I would have expected more from a Marriot.

6

Rebecca Layne

Feb 18, 2024

·

Stayed 1 night

This hotel is best described by a quick flip house that appears to have good cosmetics but isn’t in good shape. Limited airflow in room and controlled by old style unit. One of elevators wasn’t working and wouldn’t be serviced for two days. Thin ceiling where room above us sounded like a herd of elephants. Shower flow was extremely limited. Hot tub had too much chemicals causing illness. Loud parties and staff were limited on their responses. Spacious area in the suite but the curved loveseat wasn’t comfortable. I would pass on this hotel if going to this area in the future.

10

Sheila

Dec 3, 2023

·

Stayed 1 night

Very nice pool/hot tub. We loved having restaurant on premises.

10

Heidi

Jan 25, 2024

·

Stayed 1 night

Very clean hotel. I even observed the cleaning person in the am cleaning the gym and pool room and it did a good job. Oh the pool room and hot tub are amazing. They both have color changing lights and it is so beautiful

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a strong point across reviews, with rooms and common areas frequently described as very clean and well kept. Minor housekeeping lapses were noted by a few guests who had to request towel or coffee resupplies.

Related guest reviews

10

Tracy

Dec 1, 2024

·

Stayed 1 night

Frances checked us in and was super friendly and helpful. The room was very large and very clean.

10

Brittanie

Jan 6, 2025

·

Stayed 1 night

Really clean, nice, felt safe , very quiet , enjoyed the stay , I’d stay there again

10

susan m

Dec 8, 2023

·

Stayed 5 nights

Quiet comfortable rooms. Clean and well kept.

10

Bruce

Jun 25, 2025

·

Stayed 2 nights

Very clean and a convienient location.

8

Jeff

Jul 15, 2024

·

Stayed 5 nights

We stayed for 5 days and 2 of the days we didn't get any coffee for the room and we had to ask for towels. Other than that it was a good stay. Beds were comfortable.

10

Marlene

May 16, 2025

·

Stayed 1 night

Clean and comfortable. Friendly staff the entire stay.

10

Sonia

Feb 25, 2024

·

Stayed 1 night

Very clean hotel

10

Jantzi

May 3, 2025

·

Stayed 1 night

Check in was easy and fast! The gal at the desk was super friendly too! Our room was clean with no issues.

10

Julie

Mar 24, 2024

·

Stayed 1 night

Staff very nice. At checkin and check out both staff were extremely pleasant and helpful. Room very clean.

10

Tanya

Apr 21, 2025

·

Stayed 1 night

Nice friendly clean property

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and often spacious or modern. Recurring drawbacks include HVAC control issues, low water pressure or drafty showers, occasional humidity and noise, and a few comments about TV channel selection or placement.

Related guest reviews

10

Nicole

Jul 7, 2024

·

Stayed 7 nights

Only thing we dont like is we have to ask for towels at the desk and return them for the pool. Just a unwanted hassle. And their starbucks only does hot drinks. Its already hot out and its nice to get a cold frappe or other. Love they have a mini store and security is a peace of mind. Rooms were nice just weird how they have the tv angled in the room from bed.

10

Tracy

Dec 1, 2024

·

Stayed 1 night

Frances checked us in and was super friendly and helpful. The room was very large and very clean.

6

Mia

Jul 17, 2022

·

Stayed 1 night

While the hotel was esthetically decorated, it was incredibly warm and humid, both in the hallway and our room. This made getting ready for the wedding we were attending really difficult. Other than this we enjoyed our stay. Highly recommend the breakfast quesadilla.

10

Brittany

Jan 30, 2025

·

Stayed 3 nights

My family lives in Jackson so this wasn’t a vacation visit as there isn’t much to do in the area and not many choices for hotels, but I was pleasantly surprised by this one. Very clean, staff was friendly and attentive. There was a small bar to have some drinks before family time, but also a delicious Chinese restaurant and another restaurant/bar with local beer are both within walking distance. The room was comfortable and just way more than I expected. It’s not the 5 star resort you’d expect in a vacation destination, but for the area it’s in, they’re doing everything right.

10

Theresa

May 3, 2024

·

Stayed 4 nights

Friendly staff, nice room.

6

Eileen

Dec 9, 2022

·

Stayed 19,333 nights

Large bathroom/shower. Comfortable bed. Very few TV channels. Food is expensive and no free coffee in the lobby. Not worth the higher price compared to other hotels.

10

susan m

Dec 8, 2023

·

Stayed 5 nights

Quiet comfortable rooms. Clean and well kept.

8

Irma or Rick

Dec 3, 2022

·

Stayed 19,324 nights

We liked the modern conveniences in our room. The shower was a bit anemic and drafty without a door.

6

Alex

Apr 8, 2025

·

Stayed 2 nights

The a/c and heating is very odd and our first room it didn’t work. Had to switch to another room but wasn’t mush better. The thermostat in the room does not control. The pool area couldn’t be used as it was shut down and when reopened the fumes from the chlorine were too strong.

6

Rebecca Layne

Feb 18, 2024

·

Stayed 1 night

This hotel is best described by a quick flip house that appears to have good cosmetics but isn’t in good shape. Limited airflow in room and controlled by old style unit. One of elevators wasn’t working and wouldn’t be serviced for two days. Thin ceiling where room above us sounded like a herd of elephants. Shower flow was extremely limited. Hot tub had too much chemicals causing illness. Loud parties and staff were limited on their responses. Spacious area in the suite but the curved loveseat wasn’t comfortable. I would pass on this hotel if going to this area in the future.

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AI-generated summary based on recent guest reviews

Service

Service is consistently friendly and accommodating, with easy check-in and helpful front-desk staff. Some guests reported room type not being honored and occasional billing or charge issues.

Related guest reviews

4

Tanzy

May 19, 2025

·

Stayed 2 nights

pool and hot tub were great. staff mostly friendly. However I made a reservation for 2 queen beds and a pull out sofa. They gave me a 1 king size bed and a sofa. Said it was because I booked through a 3rd party. Was a bit dissappointed considering it was my daughters bday outing weekend.

10

Tracy

Dec 1, 2024

·

Stayed 1 night

Frances checked us in and was super friendly and helpful. The room was very large and very clean.

4

Kimberly

Dec 8, 2025

·

Stayed 1 night

I reserved a room with a queen bed with a hide a bed for 3 adults. When after checking in and given my room key i opened the door to one queen bed . No couch with a hide a bed . When it was reported to the front desk I was told the would have to give me a roll away bed . The motel was full. My granddaughter is 29 years old and is 5’9” . They brought the roll away in and it was ridiculously thin . They brought bedding which included pillow covers but no pillows . I am really disappointed in this service. I still had to pay for the room I reserved but didn’t get !! I will not not refer anyone to this motel.

10

Kimberly

Oct 12, 2025

·

Stayed 1 night

Clean room. Friendly front desk staff, Jordan.

10

Allison

Dec 17, 2023

·

Stayed 1 night

Customer service was impeccable. Friendly courteous and went above and beyond for us.

10

Donna

Nov 25, 2024

·

Stayed 1 night

Very nice place. The only thing that I'd suggest is to improve the morning bar staff. I travel for business and need to be in and out quick. Quck is not the level of service you can expect here

2

Rachael

Mar 18, 2023

·

Stayed 1 night

I was charged twice. I already paid through Expedia and they are saying they can’t give me a refund until morning. Very frustrating. Also asked for a room with a sofa bed and did not get that. Very disappointed for how much I paid and I’ve been charged twice.

10

Marlene

May 16, 2025

·

Stayed 1 night

Clean and comfortable. Friendly staff the entire stay.

10

Michael

Apr 14, 2024

·

Stayed 3 nights

My family of 5 were in town for a funeral and stayed 3 nights. Staff were very welcoming and friendly and the building is beautiful. Our room was just what we needed, we'd gladly stay again if we ever end up in Jackson in the future. Beds were comfy, rooms were very clean. Hot tub and pool were great as well! The whole family had a great experience. Thank you!

10

Jantzi

May 3, 2025

·

Stayed 1 night

Check in was easy and fast! The gal at the desk was super friendly too! Our room was clean with no issues.

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AI-generated summary based on recent guest reviews

Location

Location is convenient for the area, with restaurants within walking distance mentioned by some guests. One review noted temporary access road construction.

Related guest reviews

10

Rachel

Apr 14, 2024

·

Stayed 1 night

Exactly what we needed for a one night stay while in the area.

10

Elaine

Apr 9, 2025

·

Stayed 1 night

Nice location

10

James

Sep 20, 2022

·

Stayed 1 night

Super clean, very nice hotel. Pool was so warm and the hot tub was very comfortable. Staff was so friendly and welcoming. Great location.

8

Susan

Nov 5, 2023

·

Stayed 1 night

Our room was clean and current. The lobby and dining spaces were great. The staff was really friendly. The food was good. I would stay there again. No complaints. I only docked stars for access to the hotel. The entry drive was under construction and a little rough on the car. No doubt that will be fixed in short time.

10

Brittany

Jan 30, 2025

·

Stayed 3 nights

My family lives in Jackson so this wasn’t a vacation visit as there isn’t much to do in the area and not many choices for hotels, but I was pleasantly surprised by this one. Very clean, staff was friendly and attentive. There was a small bar to have some drinks before family time, but also a delicious Chinese restaurant and another restaurant/bar with local beer are both within walking distance. The room was comfortable and just way more than I expected. It’s not the 5 star resort you’d expect in a vacation destination, but for the area it’s in, they’re doing everything right.

10

Brittanie

Jan 6, 2025

·

Stayed 1 night

Really clean, nice, felt safe , very quiet , enjoyed the stay , I’d stay there again

10

Matthew

Feb 25, 2025

·

Stayed 1 night

Ordinary, but clean and convenient

10

Joshua

Feb 17, 2024

·

Stayed 1 night

It was what I expected

10

Kathleen

Jan 22, 2023

·

Stayed 4 nights

Best hotel in Jackson

10

Bruce

Jun 25, 2025

·

Stayed 2 nights

Very clean and a convienient location.

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AI-generated summary based on recent guest reviews

Dining

On-site dining and the cafe are appreciated, and several guests enjoyed the food. Recurring gripes include having to purchase lobby coffee and long lines or slow service at the cafe; some also noted limited drink options and higher prices.

Related guest reviews

2

KIM

Aug 28, 2024

·

Stayed 1 night

Water pressure worst. Breakfast option worst. Air-con barely working. Soooooo do not recommend.

10

Nicole

Jul 7, 2024

·

Stayed 7 nights

Only thing we dont like is we have to ask for towels at the desk and return them for the pool. Just a unwanted hassle. And their starbucks only does hot drinks. Its already hot out and its nice to get a cold frappe or other. Love they have a mini store and security is a peace of mind. Rooms were nice just weird how they have the tv angled in the room from bed.

8

Susan

Nov 5, 2023

·

Stayed 1 night

Our room was clean and current. The lobby and dining spaces were great. The staff was really friendly. The food was good. I would stay there again. No complaints. I only docked stars for access to the hotel. The entry drive was under construction and a little rough on the car. No doubt that will be fixed in short time.

8

alex

Apr 5, 2024

·

Stayed 2 nights

The property was new, clean and well taken care of. The staff was friendly and helpful. I also enjoyed the cafe and coffe shop.

6

Mia

Jul 17, 2022

·

Stayed 1 night

While the hotel was esthetically decorated, it was incredibly warm and humid, both in the hallway and our room. This made getting ready for the wedding we were attending really difficult. Other than this we enjoyed our stay. Highly recommend the breakfast quesadilla.

6

Eileen

Dec 9, 2022

·

Stayed 19,333 nights

Large bathroom/shower. Comfortable bed. Very few TV channels. Food is expensive and no free coffee in the lobby. Not worth the higher price compared to other hotels.

8

Kevin

Nov 11, 2024

·

Stayed 2 nights

Hotel and room clean and staff friendly. Loved the fitness room, which was better than most hotels. Eco friendly did mean lower water pressure in shower, which was a bit of a bummer. Starbucks on site was always 10 deep in customers with only 2 employees. I went to nearby Bigby in the mornings.

10

Donna

Nov 25, 2024

·

Stayed 1 night

Very nice place. The only thing that I'd suggest is to improve the morning bar staff. I travel for business and need to be in and out quick. Quck is not the level of service you can expect here

6

Dave

Sep 21, 2025

·

Stayed 2 nights

$240 a night and I had to purchase coffee in the lobby.

10

Sheila

Dec 3, 2023

·

Stayed 1 night

Very nice pool/hot tub. We loved having restaurant on premises.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $166	10 $156	11 $255	12 $194
13 $148	14 $189	15 $179	16 $173	17 $159	18 $169	19 $169
20 $158	21 $183	22 $276	23 $221	24 $178	25 $199	26 $199
27 $149	28 $173	29 $321	30 $199

Su	Mo	Tu	We	Th	Fr	Sa
				1 $189	2 $258	3 $409
4 $135	5 $135	6 $155	7 $169	8 $189	9	10
11 $139	12 $134	13 $209	14 $189	15 $199	16	17
18 $149	19 $139	20 $189	21 $189	22 $174	23 $328	24
25 $135	26 $139	27 $179	28 $158	29 $159	30 $169	31 $149

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About this property

Location

Guest reviews

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What guests think

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FAQs about Courtyard by Marriott Jackson

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