Mercure Blankenberge

Great location, staff on reception very friendly. Overall bedroom was ok but the state of the floor in the shower was quite disgusting. The grout needed cleaning it was all brown and yellow and I didn't want to go in the shower bare foot!

The hotel was clean and staff friendly. There was an issue with one of my two rooms being cancelled without my awareness which was frustrating and lucky that there was a room available.

No parking on site 😒 Good breakfast buffet 🙂

We arrived at 2:30 PM, hoping to either check in early or at least drop off our luggage. At the front desk, a young lady was deeply engaged in an epic conversation with someone — so engrossed, in fact, that basic human customs like saying “hello” seemed to have been abolished. Two other staff members were in the breakfast area: one vacuuming with headphones on like a DJ at a cleaning rave, the other busy with chores. After 15 minutes of quality time staring at the unmanned reception desk, another guest arrived with a key issue, went hunting for staff, and — jackpot! — found someone in an office. This person immediately helped him first, while we were still perfecting our “patient guest” posture. When we pointed out we’d been waiting for 15 minutes, we got a curt “Check-in is at 3 PM”. Apparently, in this hotel, time travel to 3:00 is a requirement for customer service. We had booked a “Privilege” room at €253 — which, for that price, should at least come with a smile. Instead, we got the staff’s undivided attention… to their phones. The next morning, we discovered the shower soap dispenser was a proud, empty monument to forgotten housekeeping. For an Accor Group hotel, this was a four-star experience only if you count the stars you see after banging your head in frustration.

Everyone at the hotel was nice but it’s ruined by the obnoxious chap who runs the bar… they advertise it’s open till midnight. Came in about 10.30 and having a nice chat with another couple. Got served then the bloke disappeared, returned once to serve the other couple after a long wait then didn’t reappear till 1145 to announce that its midnight and that the bar is shut and ‘no you can’t have another coffee’. Bloke was dishevelled and looked like he’s been sleeping. Mercure is a good brand - I expect much better. I won’t be returning!