Glamour Spanish Steps

Excellent service!

The apartment is in a convenient location, a good spot. They clean every day. There are 3 cafes downstairs, which is a plus. Communication with the apartment management is very poor; they only respond to calls. The contactless check-in only happened after 3 calls and being asked to wait another 2 hours after the official check-in time. There isn’t a single glass in the room, and the rod holding the curtains was falling off. It was fixed just before we left. Everything in the room is very old, even the towels have holes. Our room was called "deluxe," but it was a complete deception and disappointment. The only advantage is the location, close to the metro and tourist attractions.

Didn't realise reception closed at 8pm, not normal. Turned up at 10:30pm no one answered the phone or the door. Had to pay for another hotel. Very disappointed.

at 2:00 pm I was in front of the building's main door and I still hadn't received any message, even though check-in was at 2:00 pm. at 2:54 pm the message arrived with the room number and the code to enter, but I found an unmade bed and everything dirty, bathroom and room. I tried to call and no one answered until 3:45 pm, when the second number, not the main one, told me it was the wrong room. they told me the new room and the code to enter. I went out and came back after 1 am in the evening and discovered that there was no hot water and that the light bulbs for the reading lights in the bed were missing, so to turn off the light in the room you had to use the TV as a bedtime light.

UNSAFE.