Is parking available at the hotel?

Yes, valet parking is available for NZD 65 per night, which includes in/out privileges. Parking is limited and a reservation may be required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee of approximately NZD 49 per person. It is served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Does the hotel allow pets?

Pets are not allowed at this property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Yes, airport shuttle services are available for NZD 195 per vehicle (one-way, maximum occupancy 2). Guests must contact the property 72 hours prior to arrival to arrange the transfer.

What accessibility features does the hotel offer for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. Guests are encouraged to contact the property for specific details regarding accessibility features.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Auckland, just a 3-minute walk from the University of Auckland and a 6-minute walk from the Auckland Ferry Terminal. Other nearby attractions include La Cigale Market at Britomart (0.1 km), Queen Street Shopping District (0.2 km), and Spark Arena (0.5 km).

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool. The operational hours and seasonal availability may vary.

What are the hotel's policies regarding children?

Children 1 year old and younger can stay for free when occupying the parent or guardian's room using existing bedding. The hotel is family-friendly and offers connecting/adjoining rooms, subject to availability.

Does the hotel offer extra beds or cribs?

The hotel offers rollaway beds for a fee of NZD 100 per night. Advance request or confirmation is required for availability.

SO/Auckland Hotel - Luxury Stay in New Zealand

Average nightly price at SO/ Auckland by month, last 12 months (USD)
Month	Average price
January	$194
February	$242
March	$211
April	$153
May	$164
June	$145
July	$156
August	$167
September	$157
October	$161
November	$214
December	$182

What guests think

At SO/ Auckland, guests praise the central location, modern design, and welcoming staff, with many enjoying the rooftop bar and wellness facilities, while frequent comments note comfortable rooms and beds alongside some noise on lower floors and quirky layouts.

Cleanliness is generally high, though some reviews report housekeeping misses and building or technical problems such as hot water outages or a lift breakdown. Dining is well regarded for breakfast and dinner, but a few guests mention limited hours and inconsistent experiences. Expect a stylish stay with engaging amenities and a few possible inconveniences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently highlight the rooftop bar and the pool, spa, and gym as standouts. A few reviews mention building or maintenance issues during stays.

Related guest reviews

10

madelaine

Jan 19, 2025

·

Stayed 2 nights

Fantastic hotel we booked four rooms for two couples two children and an infant and a parent. The rooms were fantastic enjoyed all the services including the pool buffet breakfast. Our only complaint was the green lights in the room are a little bit of a night.

4

Melissa

May 1, 2025

·

Stayed 2 nights

We had issues on our last day at the hotel as the lift broke down. None of the staff had a back up plan. No stairs which is not good encase of a fire 🔥. The breakfast was terrible. Only hot food was the omelet. Had to ask twice for a cup of tea. The room hadn't been cleaned properly as found a lighter and cigarette butt . The bath in the room was amazing. Its a wacky hotel the decor in the lobby cool. The pool and gym amazing. But not worth the stay. Better hotels in Auckland city. To choose from. I was very disappointed in my stay.

10

randall

Mar 30, 2025

·

Stayed 6 nights

A great staff! a good gym and a spa tub that was nice and hot! the daily breakfasts were very good the room was kept clean every day and an easy walk to shops and restaurants if i return to Auckland i will definitely stay here again!

10

David

Nov 9, 2025

·

Stayed 2 nights

Lovely weekend away with our adult children. Fabulous location. Rooms beautiful and really enjoyed the rooftop bar.

10

Kerstin

Mar 16, 2025

·

Stayed 1 night

We stayed only one night and could not use all the great amenities. Dinner at the hotel was great. The room was spacious, clean, and very nicely designed. The hotel had a technical issue which could not be fixed during our stay and affected all rooms. The management however compensated us in a great and interesting way which was an amazing way to apologize for the inconvenience. Will we come back? Definitely! We still need to ise the spa, the pool, the gym, and many more amenities.

8

Jessica

May 13, 2024

·

Stayed 8 nights

Nice hotel with really nice facilities. The only downside is that the rooms are too dark with black walls and not good lighting. There’s no chrome cast which is a bit annoying. Other than that the gym is good, and the spa area is amazing!

8

Francois

Sep 8, 2024

·

Stayed 1 night

Pool/spa and rooftop bar are great. Rooms on level 2 are a bit noisy (traffic on custom st). Best to be on higher levels.

10

Elliot

Nov 13, 2025

·

Stayed 1 night

Room was modern and clean. Rooftop bar awesome and great staff. Hotel staff were very helpful

10

Reiner

Sep 6, 2025

·

Stayed 4 nights

Sehr schönes Hotel, elegant eingerichtet mit einem super Restaurant. Sehr zu empfehlen, auch gibt es im Top Floor eine sehr ansprechende Bar/Disco.

10

Brant

Sep 19, 2025

·

Stayed 3 nights

The hotel itself is very modern. While you may wait for your room go to the pool, sauna and hot tub or the gym downstairs. One odd thing, no house phone to call front desk anywhere on the level. Very nice room, bed was solid and location is good. Rooftop bar overlooking harbor on 16. One pro tip, go to dinner by 8, things close early in this neighborhood.

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Cleanliness

Overall cleanliness and housekeeping are praised, with rooms often described as clean. Some guests reported lapses such as missed servicing, dusty areas, or pool and sauna cleanliness issues.

Related guest reviews

6

Ellen

May 10, 2023

·

Stayed 4 nights

Stayed at SO/ twice - both for work as it's close to my office. Overall, their services were satisfactory, however I found them to be quite inconsistent. The first time I stayed there I had booked a "City View Room", but they put me on an accessible room on level 2, looking directly at the carpark. It was dark and unpleasant with no bathtub. After complaining to the front desk, they moved me to a better room on level 14 the next day. On my second stay, they had completely forgotten to service my room one night - by the time I got back it was too late for it to be serviced. I found the quality of the fit-out quite poor and inconvenient - the basin leaks at the bottom, shower head doesn't stay in the holder, power plug is placed inside the drawer. It's a great location to be in, but I expected better service and quality of fit-out for a 5-star hotel.

4

Melissa

May 1, 2025

·

Stayed 2 nights

We had issues on our last day at the hotel as the lift broke down. None of the staff had a back up plan. No stairs which is not good encase of a fire 🔥. The breakfast was terrible. Only hot food was the omelet. Had to ask twice for a cup of tea. The room hadn't been cleaned properly as found a lighter and cigarette butt . The bath in the room was amazing. Its a wacky hotel the decor in the lobby cool. The pool and gym amazing. But not worth the stay. Better hotels in Auckland city. To choose from. I was very disappointed in my stay.

10

Junior

Nov 7, 2025

·

Stayed 2 nights

Excellent stay. Clean, friendly staff, very boujee

8

Shannyn

Apr 29, 2023

·

Stayed 7 nights

Very unique style throughout the property.Comfortable bed althought the pillows were not so comfortable.Staff were mostly very friendly and helpful.We had a misunderstanding with the bar staff around RSA that could have been explained in a different manner.Pool and sauna was a nice touch but did lack cleaning due to staffing shortages.Overall, I enjoyed my stay but be prepared dining in So/ is more expensive.

10

James

Dec 16, 2022

·

Stayed 1 night

Comfortable clean.

10

Elliot

Nov 13, 2025

·

Stayed 1 night

Room was modern and clean. Rooftop bar awesome and great staff. Hotel staff were very helpful

10

Michael

Oct 8, 2025

·

Stayed 1 night

Easily the best experience we've had in a hotel. The ataff were amazing, our room was continually being cleaned and serviced, even twice a day (we came back one night to the bed remade and chocolates on the pillows). Outstanding quality of room, fascilities and extras in the bathroom. Highly recommend staying here!

8

David

Nov 24, 2023

·

Stayed 1 night

Room was styled nicely. The plug in the bath was broken and didn’t retain any water. I had to make multiple calls to room service for extra mugs that took roughly 1.5hrs to arrive. Dusty bed head in places. Nice blockout curtains creating a good dark room to sleep in. Comfortable bed. The car valet guy was friendly and helped with our bags.

10

Emily Jasmine Beixe

Sep 3, 2025

·

Stayed 1 night

Very clean and cosy. Helpful and friendly staff. Love the stay, even if it's just for a night.

10

Sarah

Sep 5, 2024

·

Stayed 1 night

Really modern, clean hotel

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and often spacious with very comfortable beds. Several reviews note dim lighting or dark decor, street noise on lower floors, bright indicator lights, and quirky or less private bathroom layouts.

Related guest reviews

10

Trina

Sep 1, 2024

·

Stayed 1 night

Love this hotel. The rooms are great size and the beds are the most comfiest I’ve ever sleeped in.

10

Barbara

Oct 15, 2025

·

Stayed 2 nights

Excellent room, staff and club room. Can not fault a thing.

6

Dominic

Feb 25, 2024

·

Stayed 2 nights

Great location, very cool hotel, and some thoughtful touches like complimentary mini-bar. BUT: curtains closed leaving large gaps, so room was light, not double glazed so lots of road/people noise (2nd floor room), toilet had a sliding door that was shared with the shower, so you could only use one at a time, and the door didn't close fully so no privacy. We had a balcony, which could have been nice, but it was very sad, only had one chair, some dead plants, and nothing really dividing our balcony from the next room.

6

G Jeffrey

Jul 14, 2023

·

Stayed 3 nights

Great location. Staff was great. But the room we had (710) did NOT follow the principle of feng shui. Nothing made sense (light switches; night stands with no drawers or shelf; small counter with large sink). All in all - it was difficult to settle in and get comfy. Nothing like sister SO hotel in Bangkok. For the money paid we expected more.

10

Kerstin

Mar 16, 2025

·

Stayed 1 night

We stayed only one night and could not use all the great amenities. Dinner at the hotel was great. The room was spacious, clean, and very nicely designed. The hotel had a technical issue which could not be fixed during our stay and affected all rooms. The management however compensated us in a great and interesting way which was an amazing way to apologize for the inconvenience. Will we come back? Definitely! We still need to ise the spa, the pool, the gym, and many more amenities.

8

Jessica

May 13, 2024

·

Stayed 8 nights

Nice hotel with really nice facilities. The only downside is that the rooms are too dark with black walls and not good lighting. There’s no chrome cast which is a bit annoying. Other than that the gym is good, and the spa area is amazing!

8

Francois

Sep 8, 2024

·

Stayed 1 night

Pool/spa and rooftop bar are great. Rooms on level 2 are a bit noisy (traffic on custom st). Best to be on higher levels.

8

Philip

Sep 17, 2024

·

Stayed 1 night

Great location, room was spacious. Silly bathroom with glass walls. Also no lights by bedside. Overall a good experience.

8

Rob

Aug 24, 2025

·

Stayed 1 night

The stay was disappointing for the price and reputation of the hotel. At night there was a lot of noise on our floor, which staff mentioned was due to flooding issues. There was wind-like gust in the hallway, and our door constantly rattled as if someone was knocking, making it hard to sleep. On top of that, the air-conditioning unit had a very bright blue LED light that stayed on all night, even when switched off, and we had to try covering it to block out the light. While the property is modern, clean, and in a good location with friendly staff, the overall experience was uncomfortable, hopefully I would have a better experience next time

10

Luisma

Feb 8, 2026

·

Stayed 1 night

fantastic room

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Service

Staff are widely described as friendly and helpful, and some guests received thoughtful gestures or upgrades. However, service consistency varies, with occasional delays, communication issues, or unhelpful responses.

Related guest reviews

10

Catherine

May 25, 2025

·

Stayed 5 nights

From the moment we arrived we were warmly welcomed by the lobby staff (concierge and front desk). We were invited to dine for breakfast as our room was being prepared which was a wonderful experience as we had just flew in 17 hours from the US. This was such an unexpected surprise as usually hotel staff would ask you to come back during check in. Our stay was absolutely amazing. From the dining room staff at breakfast each morning to the housekeeping staff who warmly wished us good day each time we passed them. SO Auckland will be very much spoken about to everyone we know who wishes to visit New Zealand.

10

Adam

Nov 6, 2025

·

Stayed 2 nights

Really nice place in a great location! Staff was great.

6

Ellen

May 10, 2023

·

Stayed 4 nights

Stayed at SO/ twice - both for work as it's close to my office. Overall, their services were satisfactory, however I found them to be quite inconsistent. The first time I stayed there I had booked a "City View Room", but they put me on an accessible room on level 2, looking directly at the carpark. It was dark and unpleasant with no bathtub. After complaining to the front desk, they moved me to a better room on level 14 the next day. On my second stay, they had completely forgotten to service my room one night - by the time I got back it was too late for it to be serviced. I found the quality of the fit-out quite poor and inconvenient - the basin leaks at the bottom, shower head doesn't stay in the holder, power plug is placed inside the drawer. It's a great location to be in, but I expected better service and quality of fit-out for a 5-star hotel.

8

Jane

Sep 30, 2024

·

Stayed 2 nights

Had issues with the lock but was given upgraded room transfer which was nice. Really pretty hotel!

8

Chris

Nov 16, 2022

·

Stayed 3 nights

Tried the SO hotel for the first time & while the rooms & facilities were nice the service at the hotel was lacking

10

Elliot

Nov 13, 2025

·

Stayed 1 night

Room was modern and clean. Rooftop bar awesome and great staff. Hotel staff were very helpful

10

Michael

Oct 8, 2025

·

Stayed 1 night

Easily the best experience we've had in a hotel. The ataff were amazing, our room was continually being cleaned and serviced, even twice a day (we came back one night to the bed remade and chocolates on the pillows). Outstanding quality of room, fascilities and extras in the bathroom. Highly recommend staying here!

4

Kimberly

Feb 1, 2025

·

Stayed 1 night

Bad experience would not recommend. TV did not work in room and management was not helpful.

10

Miranda

Dec 15, 2024

·

Stayed 1 night

Great trip with adjoining rooms. Toddler with us and friends in the other room. Very helpful & friendly staff.

2

Sarah

Jan 19, 2025

·

Stayed 2 nights

Was a terrible experience, the valet crashed our vehicle and the manager refused to be of any help, there was no compensation or any responsibility from their behalf, he was aggressive in his handling of the situation and the staff were very unhappy. Definitely do not recommend!!

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AI-generated summary based on recent guest reviews

Location

Central, walkable location close to downtown attractions, waterfront, and venues like Spark Arena. Some guests advise that nearby dining closes early on certain nights.

Related guest reviews

10

Adam

Nov 6, 2025

·

Stayed 2 nights

Really nice place in a great location! Staff was great.

10

John

Aug 12, 2024

·

Stayed 1 night

Easy walking distance to spark arena!

10

David

Nov 9, 2025

·

Stayed 2 nights

Lovely weekend away with our adult children. Fabulous location. Rooms beautiful and really enjoyed the rooftop bar.

10

Ed

Dec 15, 2024

·

Stayed 2 nights

Beautiful central location with a perfect location for everything downtown. Amazing luxury styled Hotel with great ammenities. The hotel has gorgeous interiors, and the staff are fantastic and extremely helpful and well-mannered. Would I stay here again, definitely.

10

Katy

Jan 31, 2024

·

Stayed 1 night

Great location, close walk to everything central and harbourfront. Hotel is quirky and we really like the decor. Room was nice and big with comfy bed and free mini bar a plus. Would stay again.

8

Geneva

Apr 2, 2023

·

Stayed 2 nights

Beautiful hotel right in the middle of the city center. We had an appointment at the US consulate and we were so close we could see the building from our room, so we couldn't have asked for a better location for our needs. But even besides that, there was plenty to do and see within walking distance. Although we were surprised at how early the city shut down. We were there on weeknights, but still, Auckland is a big city so we were expecting a bit later of a nightlife. As to the hotel itself, it's beautiful, albeit fairly hipster, but mostly in a fun way. Our room was clean and comfortable. The bassinet we had requested was waiting for us in the room, although the gal at reception couldn't find any mention of it attached to our reservation. Which brings me to my overall observation about the staff. They were all friendly but they didn't seemed to often know what was going on about their own hotel. For instance, the website advertises a pillow menu, which I was quite excited about, but when I asked how to access it, no one knew what I was talking about. When we eventually found it on our own on our in room TV menu, we called down to request our choices from a still confused staff, and then we got a call a little while later that our choices weren't available but they could bring up a couple extra of the regular room pillows. And those pillows were plenty comfy so ultimately it was all just fine, but still a little disappointing. So, it was all great with a few wrinkles.

10

Lynsey

Feb 22, 2024

·

Stayed 2 nights

Wonderful location and excellent staff

10

Caroline

Feb 10, 2023

·

Stayed 2 nights

It was a great place to stay. Comfortable and spacious room, staff was friendly, and helpful when needed. The hotel is centrally located which is great.

10

Brant

Sep 19, 2025

·

Stayed 3 nights

The hotel itself is very modern. While you may wait for your room go to the pool, sauna and hot tub or the gym downstairs. One odd thing, no house phone to call front desk anywhere on the level. Very nice room, bed was solid and location is good. Rooftop bar overlooking harbor on 16. One pro tip, go to dinner by 8, things close early in this neighborhood.

8

Maria

Jul 12, 2025

·

Stayed 4 nights

Lovely hotel downtown Auckland. Easy access to everything. Walking distance from main attractions. Great food and service

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Dining

Breakfast and on-site dining receive many positive comments for quality. A smaller number mention limited hours and a few inconsistent experiences.

Related guest reviews

10

Kristine

Dec 22, 2024

·

Stayed 2 nights

Location and ambiance was great. Breaksat option was a winner.

10

Catherine

May 25, 2025

·

Stayed 5 nights

From the moment we arrived we were warmly welcomed by the lobby staff (concierge and front desk). We were invited to dine for breakfast as our room was being prepared which was a wonderful experience as we had just flew in 17 hours from the US. This was such an unexpected surprise as usually hotel staff would ask you to come back during check in. Our stay was absolutely amazing. From the dining room staff at breakfast each morning to the housekeeping staff who warmly wished us good day each time we passed them. SO Auckland will be very much spoken about to everyone we know who wishes to visit New Zealand.

4

Melissa

May 1, 2025

·

Stayed 2 nights

We had issues on our last day at the hotel as the lift broke down. None of the staff had a back up plan. No stairs which is not good encase of a fire 🔥. The breakfast was terrible. Only hot food was the omelet. Had to ask twice for a cup of tea. The room hadn't been cleaned properly as found a lighter and cigarette butt . The bath in the room was amazing. Its a wacky hotel the decor in the lobby cool. The pool and gym amazing. But not worth the stay. Better hotels in Auckland city. To choose from. I was very disappointed in my stay.

10

randall

Mar 30, 2025

·

Stayed 6 nights

A great staff! a good gym and a spa tub that was nice and hot! the daily breakfasts were very good the room was kept clean every day and an easy walk to shops and restaurants if i return to Auckland i will definitely stay here again!

10

Michelle

Nov 24, 2024

·

Stayed 1 night

We stayed with our newborn and found it very easy going and the staff were really sweet and accommodating. Loved the King Studio room! It was spacious and felt luxurious with lots of design touches. I wouldn't say it was particularly quiet with loud music from the bars and sirens on a Saturday night, but didn't bother us. The restaurant food and service was great, but would suggest they lower the lights for more ambiance?

8

Marianne

May 29, 2024

·

Stayed 2 nights

Didn’t like the limited hours for restaurant and bar, closed on Sunday, one of the nights I was staying

10

Kerstin

Mar 16, 2025

·

Stayed 1 night

We stayed only one night and could not use all the great amenities. Dinner at the hotel was great. The room was spacious, clean, and very nicely designed. The hotel had a technical issue which could not be fixed during our stay and affected all rooms. The management however compensated us in a great and interesting way which was an amazing way to apologize for the inconvenience. Will we come back? Definitely! We still need to ise the spa, the pool, the gym, and many more amenities.

10

Reiner

Sep 6, 2025

·

Stayed 4 nights

Sehr schönes Hotel, elegant eingerichtet mit einem super Restaurant. Sehr zu empfehlen, auch gibt es im Top Floor eine sehr ansprechende Bar/Disco.

10

richard

Sep 2, 2024

·

Stayed 6 nights

Everything was excellent. All the staff were very kind and helpful except the breakfast chef on our last sunday. He said that he did not have soy sauce! I had soy sauce every morning with the other chefs but this chef said no!!

10

Man Yee

May 12, 2024

·

Stayed 1 night

So hotel so good Had a wonderful stay in this hotel. We were surprised that the snacks and drinks in the bar fridge are complimentary Service was great and they let us check in earlier. Will definitely come back Nice breakfast with fresh squeezed juice

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $186	2 $200	3 $227	4 $227	5 $286	6 $218	7 $343
8 $333	9 $218	10 $204	11 $227	12 $227	13 $204	14 $227
15 $163	16 $227	17 $273	18 $232	19 $300	20 $218	21 $227
22 $195	23 $218	24 $318	25 $193	26 $200	27 $200	28 $245
29 $163	30 $218

SO/ Auckland

Prices for SO/ Auckland

Monthly average prices

About this property

Location

Room options

Twin Room, 2 Twin Beds (Collection)

Suite, 1 King Bed (Atelier. Club Signature Access)

Loft Suite, Club Signature Access, 1 King Bed

1 King Bed (Collection Accessible)

Room, 1 King Bed (Collection)

Studio, 1 King Bed

Guest reviews of SO/ Auckland

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SO/ Auckland

Considering this hotel for your Auckland trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $273	22 $180	23 $189	24 $242
25 $205	26 $193	27 $185	28 $199	29 $172	30 $191	31 $200