Charming Studio in Downtown Toronto

Excellent unit. 10/10 recommend!!! View and location are fantastic. Freeway noise non existent when patio doors & windows are closed. Will stay again.

Great location in downtown, meighborhood was quiet during our trip. Check-in was a bit difficult, and we tried calling for help but got no answer; we had to figure it out on our own with a lot of emails we received. The apartment was very clean, though perhaps a bit small for a family of four but not a big deal. We also had to ask for some basic information, such as where the pool and gym were located, since there was no information sheet posted. Overall, it was great and I recommend it.

If you read the reviews you will see many people complaining about the check in process. Mine was very smooth. They give you a code to open a key locker with the keys. HOWEVER, this was after first having to complete an absurd ID verification where you have to send a photo of both your ID and a selfie of yourself holding the ID. Then after that you have to submit a $200 security deposit. If you ignore both of these and show up to the property the day of your rental you will not get in. Now to the apartment. The location was great the rest was a disappointment. As soon as I walked in I was hit in the face with the smell of cigarettes. It smelled like an ashtray. I messaged multiple times both the help phone number on the key and the customer service number on their website and I was ignored (see photos). The place looked similar to the photos but they were obviously taken a long time ago and the place has become run down. It needs a refresh and a good coat of paint. My unit was right next to the garbage chute and every time someone used it there was a loud grinding sound in the apartment. It was also impossible to close the curtains in the master bedroom because of the window design there is this huge gap so it is bright as day as soon as the sun comes up. Over all the place has potential. If they cleaned it up, gave it a good coat of paint and take care of the window and garbage chute situation. This could be a place I would come back to. As it stands I will not be back.

While we understand that it’s a private residence and the desk staff cannot help, the security staff were incredibly rude. We had a terrible check in experience. I messaged and called. Was told everything was resolved and I could get in, and that was not the case. I had paid for parking, could not get into the unit to get the fob to go into the parking lot, and security spoke to me not once but twice, and then watched us like a hawk as if we were criminals

It’s a nice place with a very nice gym and pool, but the experience wit the host is terrible, at the check in, they made me put a deposit and they find many false reasons to keep my deposit ( like stain in a kitchen cloth) like hole in the wall that was already there . Too bad