Hotel Hacienda San Pancho

Our experience overall was better than we could have expected. Not only was the room spacious and beautiful, the whole set up of the pool area was great, but the staff was stellar. Adrian, the manager, and the front desk gals couldn't have been more accommodating, jumping at every chance to make us happy. On the evening of the lock-down due the the cartel retaliation in Puerto Vallarta, when we were unable to leave the premises to get dinner and breakfast, Sylvia took it upon herself to order in pizzas and pastries for guests - rather than staying in our rooms and feeling stressed about the situation, she made it so that we had a great time mingling with other guests and forgetting about the shut-down. Also, the cleaning staff was very friendly and efficient. Thank you to Adrian, Silvia, and Dianna for an awesome 28 days!!! See you next year.

Silvia was very accommodating and welcoming. They went above and beyond to look after us at any time of the day and night. The communication was also excellent. The grounds are beautiful and even tho you walk 5mins and are in town you feel completely in the jungle and the different pools offer different vibes. Highly recommend and would love to be back here with my family. Thank you so so much for everything!!

Everything was great, I will return again!

Pool had a beautiful view of ocean where we watched whales and birds while having pool totally to ourselves . Loved that the resort was spacious and uncrowded.Secured with gates and a few minute walk to town. Staff went over and above Rubin at the front desk gave a guided tour of the facilities and town with suggestions of restaurants and activities .Housekeeping was excellent . Definitely will return. Also front desk Diana arranged that our laundry which was plentiful was clean and returned before our check out .

The room was nice and big and clean