Hotel Casa Tortuga Tulum - Cenotes Park Inclusive
US$ 147
/noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 147
/noite
Média para setembro
Preços médios mensais
Em Hotel Casa Tortuga Tulum - Cenotes Park Inclusive, o preço por noite é, em média, US$ 73 no mês mais barato (outubro) e US$ 154 no mês mais caro (julho), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 150 |
| fevereiro | US$ 134 |
| março | US$ 142 |
| abril | US$ 91 |
| maio | US$ 94 |
| junho | US$ 113 |
| julho | US$ 154 |
| agosto | US$ 75 |
| setembro | US$ 147 |
| outubro | US$ 73 |
| novembro | US$ 113 |
| dezembro | US$ 101 |
J
F
M
A
M
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A
set. · US$ 147
S
O
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Mais caro: julho (aprox. US$ 154)
Mais barato: outubro (aprox. US$ 73)
Sobre este alojamento
Deleite-se com uma imersão revitalizante numa das 2 piscinas exteriores, ou experimente algo diferente, por exemplo, um parque aquático grátis.
Comodidades
Deleite-se com uma imersão revitalizante numa das 2 piscinas exteriores, ou experimente algo diferente, por exemplo, um parque aquático grátis.
Comodidades para negócios
A receção está aberta durante um horário limitado. Há estacionamento grátis no local.
Restaurante
Recarregue baterias no Restaurante Carey - Barra, um restaurante especializado em cozinha mexicana que serve almoços. Tem ainda ao seu dispor 2 cafetarias para petiscar. Termine o dia com uma bebida refrescante no bar/lounge. O hotel serve pequenos-almoços preparados no momento diariamente entre as 9:00 e as 12:00 mediante uma sobretaxa.
Quartos
Sinta-se em casa num dos 25 quartos com ar condicionado e Smart TV. As unidades contam com uma varanda. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais digitais. As casas de banho estão equipadas com um polibã e secadores de cabelo.
Localização
Em Tulum, Hotel Casa Tortuga Tulum Cenotes Park Inclusive ficará a 15 minutos de carro de Entrada do Parque Jaguar e de Praia Akumal. Este hotel está a 14,2 km (8,8 mi) de Dos Ojos Cenote e a 15,8 km (9,8 mi) de Playa de Tulum.
O que há nas proximidades
LabnaHa Ecopark Adventures(0.2 milhas)
Maya Adrenalina(0.2 milhas)
Cenotes Labnaha(0.3 milhas)
Cenote Tortugas(0.4 milhas)
Parque Jaguar(1.5 milhas)
Yax-Muul(1.5 milhas)
Bahia Soliman(2.2 milhas)
Cenote Manatí(2.4 milhas)
Parque Nacional de Tulum(3.1 milhas)
Letras de Tulum(4.1 milhas)
Spa de Cerveja Tulum(4.2 milhas)
Torre de Tulum(5.6 milhas)
Casa do Cenote(5.9 milhas)
Templo do Deus Descendente(5.9 milhas)
Templo dos Afrescos(5.9 milhas)
Aeroporto Internacional de Tulum (TQO)(32.1 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(68.5 milhas)
Estacionamento
Restaurante
Piscina
Quartos de não fumadores
Canoagem
Caminhada
Localização
Carretera Federal Km 239, Ejido Jacinto Pat, Tulum, Estado de Quintana Roo, México
LabnaHa Ecopark Adventures (0.2 milhas)
Maya Adrenalina (0.2 milhas)
Cenotes Labnaha (0.3 milhas)
Cenote Tortugas (0.4 milhas)
Parque Jaguar (1.5 milhas)
Yax-Muul (1.5 milhas)
Opções de quartos
12
Estúdio Básico
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
269 ft²
VarandaAr condicionadoWi-Fi (gratuito)Kitchenette
11
Quarto Duplo Superior, 1 cama king-size, vista para a piscina
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
14
Quarto Quádruplo Superior, 2 camas de casal, vista para a piscina
Detalhes do quarto
2 Camas De Casal
Dormidas 4
431 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
11
Quarto Clássico com Cama de Casal, 1 cama king-size, vista para a piscina
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
323 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
15
Suite Superior, vista para a piscina
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
807 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
15
Suite Familiar, vista para a piscina
Detalhes do quarto
1 Cama De Casal Extragrande
, 2 Camas De Casal
e 1 Sofá-Cama
Dormidas 6
1615 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
Avaliações dos hóspedes
8.6
Fabuloso
Com base em 942 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Hotel Casa Tortuga Tulum - Cenotes Park Inclusive, os hóspedes frequentemente elogiam o acesso incluído aos cenotes e o ambiente tranquilo na selva perto de Tulum, ao mesmo tempo em que observam a localização remota e a escassez de opções de refeições tardias, o que torna importante o transporte e o planejamento antecipado das refeições.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Hotel Casa Tortuga Tulum - Cenotes Park Inclusive, os hóspedes frequentemente elogiam o acesso incluído aos cenotes e o ambiente tranquilo na selva perto de Tulum, ao mesmo tempo em que observam a localização remota e a escassez de opções de refeições tardias, o que torna importante o transporte e o planejamento antecipado das refeições.
Os quartos são geralmente espaçosos e silenciosos, mas várias avaliações mencionam problemas com fechaduras, água quente, Wi‑Fi e mosquitos. O feedback sobre a limpeza é misto, variando de acomodações impecáveis a reclamações sobre lençóis manchados e áreas empoeiradas. Muitos descrevem a equipe como gentil e prestativa, embora a disponibilidade e a comunicação na recepção possam ser limitadas fora do horário comercial. No geral, é adequado para viajantes que priorizam a natureza e as atividades no local em vez de comodidades completas.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
O acesso incluído aos cenotes e atividades no local é um destaque. A piscina é amplamente apreciada, embora uma avaliação tenha relatado que estava suja demais para usar.
Avaliações dos hóspedes relacionadas
10
Cesar
26 de abr. de 2025
·
A estadia foi de 1 noite
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
10
José Antonio
23 de mai. de 2025
·
A estadia foi de 1 noite
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
2
Ashley
17 de out. de 2025
·
A estadia foi de 5 noites
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
10
Katie
1 de jan. de 2026
·
A estadia foi de 3 noites
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
10
Kevin
3 de mar. de 2024
·
A estadia foi de 2 noites
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
10
Julieta
31 de mai. de 2025
·
A estadia foi de 1 noite
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
8
Oury Dal
13 de mar. de 2024
·
A estadia foi de 1 noite
Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.
Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.
10
Eduardo Jorge
5 de ago. de 2023
·
A estadia foi de 1 noite
Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
10
Katya
8 de jun. de 2024
·
A estadia foi de 1 noite
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
10
LeChat
25 de ago. de 2025
·
A estadia foi de 3 noites
Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.
Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
As opiniões variam: vários hóspedes acharam os quartos muito limpos, enquanto outros relataram lençóis manchados, pragas e áreas empoeiradas. Uma avaliação também citou uma piscina suja.
Avaliações dos hóspedes relacionadas
10
José Antonio
23 de mai. de 2025
·
A estadia foi de 1 noite
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
2
Ashley
17 de out. de 2025
·
A estadia foi de 5 noites
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
8
Lizbeth Cortes
11 de ago. de 2025
·
A estadia foi de 8 noites
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
6
Luis
31 de mar. de 2022
·
A estadia foi de 1 noite
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
6
Diana
1 de nov. de 2023
·
A estadia foi de 4 noites
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
10
Phillip
7 de jun. de 2025
·
A estadia foi de 2 noites
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
10
MARICRUZ
23 de mai. de 2025
·
A estadia foi de 5 noites
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Muitos descrevem os quartos como espaçosos, silenciosos e confortáveis. No entanto, várias avaliações mencionam problemas de manutenção e de comodidades, incluindo fechaduras defeituosas, água quente intermitente, Wi‑Fi fraco ou não funcional, calor inicial antes do ar condicionado esfriar e mosquitos dentro dos quartos.
Avaliações dos hóspedes relacionadas
10
Ericka
13 de jul. de 2023
·
A estadia foi de 3 noites
Beautiful place and the rooms are amazing!
Beautiful place and the rooms are amazing!
2
Ashley
17 de out. de 2025
·
A estadia foi de 5 noites
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
10
Katie
1 de jan. de 2026
·
A estadia foi de 3 noites
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
6
Luis
31 de mar. de 2022
·
A estadia foi de 1 noite
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
10
Silvia
22 de mar. de 2022
·
A estadia foi de 1 noite
I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.
I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.
6
Diana
1 de nov. de 2023
·
A estadia foi de 4 noites
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
2
Kendra
15 de jul. de 2025
·
A estadia foi de 1 noite
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
2
Sunil
18 de ago. de 2025
·
A estadia foi de 2 noites
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
10
Phillip
7 de jun. de 2025
·
A estadia foi de 2 noites
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
10
LeChat
25 de ago. de 2025
·
A estadia foi de 3 noites
Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.
Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é frequentemente descrita como gentil e prestativa. Dito isso, os hóspedes relatam disponibilidade limitada na recepção fora do horário comercial, desafios de comunicação ou de idioma e dificuldade em entrar em contato com a equipe quando surgem problemas.
Avaliações dos hóspedes relacionadas
10
Gicel
19 de jul. de 2025
·
A estadia foi de 3 noites
This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
2
Ashley
17 de out. de 2025
·
A estadia foi de 5 noites
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
10
Katie
1 de jan. de 2026
·
A estadia foi de 3 noites
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
8
Lizbeth Cortes
11 de ago. de 2025
·
A estadia foi de 8 noites
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
2
Kendra
15 de jul. de 2025
·
A estadia foi de 1 noite
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
10
Kevin
3 de mar. de 2024
·
A estadia foi de 2 noites
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
2
Sunil
18 de ago. de 2025
·
A estadia foi de 2 noites
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
10
ROBERTO VALENCIA
16 de jul. de 2025
·
A estadia foi de 3 noites
EL SERVICIO Y LA SEGURIDAD DEL LUGAR, AMABLES Y ATENTOS.
EL SERVICIO Y LA SEGURIDAD DEL LUGAR, AMABLES Y ATENTOS.
10
MARICRUZ
23 de mai. de 2025
·
A estadia foi de 5 noites
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
10
Katya
8 de jun. de 2024
·
A estadia foi de 1 noite
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Situado em uma área tranquila na selva, a uma curta distância de Tulum e perto de Xel‑Ha, com fácil acesso aos cenotes no local. O ambiente é remoto, com poucos restaurantes por perto e relatos de táxis tendo dificuldade em encontrar a propriedade.
Avaliações dos hóspedes relacionadas
10
Cesar
26 de abr. de 2025
·
A estadia foi de 1 noite
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
2
Johan
3 de jan. de 2026
·
A estadia foi de 2 noites
The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
10
dolores
15 de ago. de 2025
·
A estadia foi de 2 noites
Un lugar fantástico,,volvería a hospedarme ahí está a unos kilómetro de Tulum,personal amable muy buen servicio
Un lugar fantástico,,volvería a hospedarme ahí está a unos kilómetro de Tulum,personal amable muy buen servicio
6
Monica
5 de jul. de 2024
·
A estadia foi de 2 noites
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
6
Luis
31 de mar. de 2022
·
A estadia foi de 1 noite
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
2
Kendra
15 de jul. de 2025
·
A estadia foi de 1 noite
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
10
Kevin
3 de mar. de 2024
·
A estadia foi de 2 noites
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
10
Julieta
31 de mai. de 2025
·
A estadia foi de 1 noite
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
10
Eduardo Jorge
5 de ago. de 2023
·
A estadia foi de 1 noite
Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
10
Phillip
7 de jun. de 2025
·
A estadia foi de 2 noites
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
A oferta de refeições é muito limitada: as opções no local fecham cedo, as opções nas proximidades são escassas, o café da manhã pode começar tarde e pode ser necessário fazer reserva. Vários hóspedes ficaram com fome ou precisaram ir para Tulum para fazer as refeições.
Avaliações dos hóspedes relacionadas
2
Johan
3 de jan. de 2026
·
A estadia foi de 2 noites
The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
6
Monica
5 de jul. de 2024
·
A estadia foi de 2 noites
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
10
Fabiola
11 de jul. de 2023
·
A estadia foi de 1 noite
Hace falta algún centro de consumo de 24hrs, claro dependiendo la ocupación que tengan
Hace falta algún centro de consumo de 24hrs, claro dependiendo la ocupación que tengan
2
Ashley
17 de out. de 2025
·
A estadia foi de 5 noites
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
6
Luis
31 de mar. de 2022
·
A estadia foi de 1 noite
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
2
Kendra
15 de jul. de 2025
·
A estadia foi de 1 noite
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
8
Adina
1 de jun. de 2026
·
A estadia foi de 1 noite
Very nice and accommodating reception staff. Rooms are comfortable and clean. Nice to be so close to the Santa with the Tours included.
Very nice and accommodating reception staff. Rooms are comfortable and clean. Nice to be so close to the Santa with the Tours included.
8
Rosa
30 de mar. de 2026
·
A estadia foi de 2 noites
No. We don't have time
No. We don't have time
10
Ruben
17 de mar. de 2026
·
A estadia foi de 2 noites
Tiendas cerca esta como a 15 minutos adentro del parque ay algunos restaurantes no comimos ahi
Tiendas cerca esta como a 15 minutos adentro del parque ay algunos restaurantes no comimos ahi
8
Thomas
10 de mar. de 2026
·
A estadia foi de 1 noite
Room for improvement- we liked it but 1) coffee maker but no coffee in the room, 2) balcony sliding door didn’t lock, 3) nozzle on faucet missing and faucet loose, 4) wi-fi needed to be reset twice, 5) wooden chair needed felt pads (terrible and unnecessary noise when moving the chair), 6) bathroom area needs wall hooks. Simple fixes would make it soo much better. Otherwise it was a good deal and we LOVED the cenotes, price was included.
Room for improvement- we liked it but 1) coffee maker but no coffee in the room, 2) balcony sliding door didn’t lock, 3) nozzle on faucet missing and faucet loose, 4) wi-fi needed to be reset twice, 5) wooden chair needed felt pads (terrible and unnecessary noise when moving the chair), 6) bathroom area needs wall hooks. Simple fixes would make it soo much better. Otherwise it was a good deal and we LOVED the cenotes, price was included.
2
Aleksandr
3 de mar. de 2026
·
A estadia foi de 5 noites
I'd like to write a positive review, but I'm disappointed. I'm a travel agent, and I was fooled by the pretty photos and good reviews. If my clients had stayed at this resort, I'd have had to immediately find them a new place at my own expense. The only positive is that there are cenotes on the resort grounds, and if you're staying at this hotel, you don't have to pay extra to visit and swim in them, as well as a small zip line and kayaks. Buses and cars with tourists who pay for these activities arrive at the hotel territory every day. On the negative side: We arrived at almost 11 p.m., when everything was closed, it was dark and a bit scary, and we were met by a man who didn’t speak English. But he took us to our building, where we rented two rooms. When I inspected the room in the morning, I was very disappointed. There was no microwave in either room, only one room had a coffee maker, but I was shocked by the state of the refrigerator and the sink with faucet in the kitchen, dishwasher sponge. The bathroom had the same faucet, and the towels were old and stained. It smelled like an old, musty room that hadn't been lived in for a long time and hadn't been maintained. The second issue was the pool: it's never been cleaned, and no one ever swims there. The pool is beautiful and large, but it's covered in leaves and insects, and there are a lot of trees all around. No one maintains it, and it feels like the resort has been completely abandoned. There's still som
I'd like to write a positive review, but I'm disappointed. I'm a travel agent, and I was fooled by the pretty photos and good reviews. If my clients had stayed at this resort, I'd have had to immediately find them a new place at my own expense. The only positive is that there are cenotes on the resort grounds, and if you're staying at this hotel, you don't have to pay extra to visit and swim in them, as well as a small zip line and kayaks. Buses and cars with tourists who pay for these activities arrive at the hotel territory every day. On the negative side: We arrived at almost 11 p.m., when everything was closed, it was dark and a bit scary, and we were met by a man who didn’t speak English. But he took us to our building, where we rented two rooms. When I inspected the room in the morning, I was very disappointed. There was no microwave in either room, only one room had a coffee maker, but I was shocked by the state of the refrigerator and the sink with faucet in the kitchen, dishwasher sponge. The bathroom had the same faucet, and the towels were old and stained. It smelled like an old, musty room that hadn't been lived in for a long time and hadn't been maintained. The second issue was the pool: it's never been cleaned, and no one ever swims there. The pool is beautiful and large, but it's covered in leaves and insects, and there are a lot of trees all around. No one maintains it, and it feels like the resort has been completely abandoned. There's still som
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:00
Antes das 11:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
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Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-17: 104.78012101687621USD
- 2026-09-18: 104.78012101687621USD
- 2026-09-19: 176.15984619209289USD
- 2026-09-20: 104.14691141760254USD
- 2026-09-21: 103.01622629843902USD
- 2026-09-22: 103.63339451777648USD
- 2026-09-23: 103.63339451777648USD
- 2026-09-24: 104.1108248834915USD
- 2026-09-25: 104.15667116487121USD
- 2026-09-26: 113.62371362542724USD
- 2026-09-27: 104.1108248834915USD
- 2026-09-28: 107.3927195029602USD
- 2026-09-29: 182.4856693131561USD
- 2026-09-30: NO DATA
- 2026-10-01: 142.5138534068222USD
- 2026-10-02: 142.5138534068222USD
- 2026-10-03: 105.13647444609832USD
- 2026-10-04: 112.64047603456878USD
- 2026-10-05: 185.85327273651123USD
- 2026-10-06: 105.24716084375763USD
- 2026-10-07: NO DATA
- 2026-10-08: 105.54381686015319USD
- 2026-10-09: 182.65035847756957USD
- 2026-10-10: 112.64047603456878USD
- 2026-10-11: 184.25262161848448USD
- 2026-10-12: 104.24742630127716USD
- 2026-10-13: 141.64039107025147USD
- 2026-10-14: 142.5138534068222USD
- 2026-10-15: 141.66028728752897USD
- 2026-10-16: 193.0370249518585USD
- 2026-10-17: 192.8664308775177USD
- 2026-10-18: 129.0927027824249USD
- 2026-10-19: 192.8664308775177USD
- 2026-10-20: 204.78739270159912USD
- 2026-10-21: 192.25454553753661USD
- 2026-10-22: 192.90229838677976USD
- 2026-10-23: 192.90229838677976USD
- 2026-10-24: 121.80382740058135USD
- 2026-10-25: 678.2577891478271USD
- 2026-10-26: 193.0370249518585USD
- 2026-10-27: 192.90229838677976USD
- 2026-10-28: 129.0927027824249USD
- 2026-10-29: 204.78739270159912USD
- 2026-10-30: 146.30536628380582USD
- 2026-10-31: 191.90822344639585USD
- 2026-11-01: 146.06862670508573USD
- 2026-11-02: 206.93607903564452USD
- 2026-11-03: 146.93366096546936USD
- 2026-11-04: 192.91743738433837USD
- 2026-11-05: 193.0370249518585USD
- 2026-11-06: 192.91743738433837USD
- 2026-11-07: 193.0370249518585USD
- 2026-11-08: 192.90229838677976USD
- 2026-11-09: 195.3277269979553USD
- 2026-11-10: 190.83815564442443USD
- 2026-11-11: 192.91743738433837USD
- 2026-11-12: 192.90229838677976USD
- 2026-11-13: 195.15834194078062USD
- 2026-11-14: 213.3199875466461USD
- 2026-11-15: 193.0370249518585USD
- 2026-11-16: 204.78739270159912USD
- 2026-11-17: 193.0370249518585USD
A receção está aberta diariamente das 9:00 às 23:00. Contacte o alojamento com antecedência se planeia chegar após as 23:00, através dos dados que constam na sua confirmação de reserva. A receção conta com funcionários apenas durante um certo horário.Não é permitido fazer ruído no alojamento das 22:00 às 9:00. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- É possível efetuar transações sem numerário
- É estritamente proibida a realização de festas ou eventos de grupo no local.
- O alojamento não pode garantir quartos sem ruído
- O alojamento dispõe do seguinte elemento de segurança: iluminação exterior.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- A piscina está aberta das 9:00 às 22:00.
- O alojamento permite a estadia grátis de 1 criança com idade igual ou inferior a 2 anos, desde que ocupe o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
- Apenas é permitido o acesso aos quartos a clientes registados.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Disponibilização de opções de pagamento sem numerário em todas as transações.
- O alojamento disponibiliza check-out sem contacto.
- Este alojamento aberto à comunidade LGBTQ+ aceita clientes de qualquer orientação sexual e identidade de género.
- Tarifa de pequeno-almoço preparado no momento: 350 MXN por adulto e 350 MXN por criança (valores aproximados)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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