Is parking available at the hotel?

Yes, the hotel offers on-site parking options. Valet parking is also available. Accessible parking is provided for guests.

What type of breakfast is offered and what are the serving hours?

The hotel offers cooked-to-order breakfasts daily from 7:30 AM to noon for a fee, which ranges from approximately EUR 9.50 to 25 for adults and children.

Are pets allowed at the hotel?

Pets are not allowed at the hotel. However, service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in time starts at 3:00 PM and ends at 10:00 PM. Check-out time is at 12:00 PM. Late check-out is available for a fee, subject to availability.

Is there an airport shuttle service available?

Yes, the hotel can arrange airport shuttle services prior to arrival. Guests should contact the property for details.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Accessible parking is also available.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Old Town San Sebastián, near Concha Beach and Monte Urgull. It is easily accessible and close to local attractions.

What are the policies for guests staying with children?

Children are allowed at the hotel. However, guests should confirm with the property regarding suitable room accommodations if there are concerns about outdoor spaces.

Hotel SANSEbay in San Sebastián

Average nightly price at Hotel SANSEbay by month, last 12 months (USD)
Month	Average price
January	US$103
February	US$99
March	US$131
April	US$212
May	US$282
June	US$310
July	US$345
August	US$407
September	US$365
October	US$244
November	US$132
December	US$131

What guests think

At Hotel SANSEbay, travellers praise the unbeatable Old Town-and-bay location, warmly helpful staff with welcome touches, and modern, clean rooms, while noting some compact or dark rooms, occasional street/bar noise at night, and tricky, limited parking access for drivers.

Several guests enjoyed spacious, well-equipped apartments and sea-view rooms, though views vary and some face alleys or walls. On-site facilities are modest, with no bar or short service hours and a small lounge; the reception is not staffed late at night. Breakfast is available and often praised for quality and à la carte options, but a few found it simple, pricey, or occasionally incomplete. Overall, expect a small, design-forward stay that prioritizes walkability and service over big-hotel amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site amenities are limited; there’s no bar or short service hours and a small lounge. Parking is scarce and access by car is tricky—reserve ahead and expect detailed directions or staff assistance.

Related guest reviews

10

Dana

6 Sept 2025

·

Stayed 4 nights

We spent 4 pleasant nights in a 2 bedroom apartment at the hotel. The room was fine - clean and comfortable, albeit on the small side - and had everything we needed for the stay. The staff was friendly and helpful as well. The best thing about the hotel is the location - practically on the water, and within easy walking distance of pretty much everything. If you are driving, just be aware that it isn't the easiest to get to and that the available parking is limited - both in terms of spots and the size of the vehicle the garage can accommodate. The hotel sent us a helpful video before our arrival showing how to navigate to the front door, and also directed us to nearby underground parking when our car wouldn't fit in their garage. We wouldn't hesitate to stay here again, and highly recommend.

10

Christopher

30 Sept 2025

·

Stayed 1 night

Fantastic boutique hotel right in the heart of the old town. A little hard to find in the car so the hotel sent a useful video on how to navigate through the narrow streets. Very warm welcome and the room was immaculate and very comfortable. 2 minute walk to the old town for pintxos, or to the seafront and marina or to the start of the climb to the old fort overlooking the bay. Fantastic views!

8

Katrina

23 Jul 2023

·

It’s a nice property and the people were very friendly and helpful. The webpage says parking is available. After booking, I received a message asking what kind of car we have. We were told our car was too big to park there (it’s a full sized, normal car). We had to walk with luggage about 15 minutes from parking to the hotel. There were a lot of people hanging out just outside the hotel, but inside it was quiet. The walls to the bathroom were frosted glass and every sound can be heard from the bed.

10

Danilo

3 Nov 2025

·

Stayed 3 nights

Awesome! Make sure you reserve the parking spot w hotel prior to arrival.

8

Ian

6 Sept 2025

·

Stayed 3 nights

Lovely location and rooms. Nice team. Tasty breakfast. Limited facilites (lounge, bar etc). Only (real) drawback is there is a bar right outside the front of the hotel, so quite a bit of noise through afternoon into evening. Though generally all very good natured and light, bubbling Spanish chatter mainly.

8

Joshua William

24 Mar 2024

·

Stayed 3 nights

Great hotel in a great location with easy access to the old town. The room was great and the staff friendly. The one thing they could do better is to have a 24 how reception desk.

8

JULIO ANTONIO

25 Oct 2025

·

Stayed 2 nights

No bar y horario de servicio corto

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8

Mary Charmian

9 Apr 2024

·

Stayed 3 nights

Awesome location and modern design. Near all the great tapas, bars and shopping. Beach access and beach view is unbeatable. Room is not big but functional. Staff is friendly and helpful but front desk is unstaffed starting at 11pm. A/C is seasonal so ask when you book.

8

David

13 May 2023

·

Stayed 1 night

Hotel was very nice and in an excellent location in the old town. A bit tricky to find but the hotel sent a video to explain directions there (helpful). There was an initial mixup with a car space allocated; the hotel was booked an the basis that they had parking. However, we were told it was full. After some email exchange, they managed to find a spot for us, so worked out OK. Would stay there again.

8

PABLO

29 Aug 2023

·

Stayed 1 night

Localización Fantástica. Acceso hasta hotel en coche, transitando por zona peatonal. Limitación en Aparcamiento, solo coches pequeños.

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Cleanliness

Rooms and common areas are described as very clean and well maintained, with housekeeping generally reliable. A few guests noted dust or lapses in room cleanliness.

Related guest reviews

10

Ahmet ragip

2 Jan 2026

·

Stayed 4 nights

Perfect location, clean and modern, nice foods

10

Frédéric

2 Dec 2025

·

Stayed 3 nights

Personnel accueillant et courtois à toute heure. Hotel et chambre impeccable et très propre. Dans le vieux san sebastian nous etions proche de tout. Très satisfaits de notre séjour de 3 nuits. Nous reviendrons avec plaisir

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10

Kristine

20 Nov 2025

·

Stayed 1 night

We had a lovely stay! Clean, great location and friendly staff. Recommend it to everyone traveling to San Sebastián!

10

Keiji

4 Jan 2026

·

Stayed 2 nights

Clean and comfortable room

10

Lucie

17 Feb 2025

·

Stayed 1 night

Great location. Great service. The staff were very helpful. The room was too warm therefore the need to sleep with the window open and couldn't sleep because of parties at bars outside. The room was somehow very dusty. But other than that it is a really great place.

10

peter

12 Feb 2024

·

Stayed 1 night

Great location clean and comfortable. Amazing staff

10

Richard

21 Nov 2024

·

Stayed 3 nights

Outstanding boutique hotel. Very clean. Location is perfect-- on the edge of old Town, minures from great restaurants. Staff is wonderful. Highly recommend.

10

Claudia

20 Sept 2025

·

Stayed 2 nights

La cama es muy cómoda, la habitación limpia, es moderna, son pequeñas las habitaciones pero están muy bien. La ducha sale mucha agua, las toallas son de muy buena calidad. El personal es muy amable y te reciben con una bebida de cortesía.

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6

Nicholas

8 Aug 2024

·

Stayed 2 nights

The location of the hotel was awesome. The room was different than the pictures. It was not very clean. The bathroom and the bed had hair all over the place. No facilities. No epsresso machine or kettle. The hotel needs improvement.

10

Craig

7 Apr 2025

·

Stayed 4 nights

Clean, well equipped and central position. It was perfect for our stay in San Sebastian

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Rooms

Modern rooms and apartments range from compact to spacious; some offer standout bay views while others face alleys or walls and can feel dark. Noise and bed firmness vary by room, and a few basics feel no frills.

Related guest reviews

10

Maya

26 Aug 2024

·

Stayed 6 nights

Great location with beautiful views of the bay. Walking distance to all things San Sebastián. Beaches, food, mt urguell . Room was small but really well laid out, modern, clean. Staff was friendly and helpful. We had an issue with our balcony door and maintenance fixed it quickly. One of the better hotel stays I’ve had anywhere. It’s on a busy corner and it can get loud, but it wasn’t much of an issue for us. It might be for some.

10

yasuro

7 Jan 2025

·

Stayed 3 nights

食べ歩きに向かうバルが立ち並ぶ地域へ徒歩ですぐに行ける場所に立地しています。コンパクトな空間に必要なものを全て配置した、という感じのお部屋でした。 4人部屋を予約しましたが、ダブルベットひとつ、ソファベッド、エキストラ1台だったので、寝る環境はイマイチかもしれません。良くなかったと思う点は、お部屋に置かれる水が初日しかないこと。今まで宿泊したホテルは毎日人数分のペットボトルが置かれたので、それが普通と思ってましたが、こちらのホテルは初日に2本のみ。（4人宿泊です）また、コーヒーカップやグラスなども2個ずつしかありませんでした。また、ホテルが崖にへばりつくように建っており、宿泊したらお部屋は窓の外が階段や坂道と面してました。特に洗面脱衣所の窓は、柵など無く観光客が普通に歩く裏路地に面していて、ふざけた人が窓を何度もバンバン叩き付けてくることがあり、不快な上、恐怖でもありました。そしてその窓はすりガラスですがカーテンなど取り付けられていないので夜に中で電気を付けるとシルエットが外に丸見え状態。たくさん人が通るので落ち着かず、何か対策が欲しいと思いました。良くないこともありますが、ホテルスタッフは親切です。行く前のメールのやり取りも迅速でしたし、行く時にスーツケースが無くなったのでそれらの問い合わせや、帰りのバスの予約など手伝ってもらいました。また、１階のカフェで食べたクロワッサン、トルティージャも美味しかったです。

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10

Fung Yin

24 Jun 2024

·

Stayed 3 nights

Great location in old town, staff very helpful. The apartment was clean and very spacious and very quiet

8

Amy

10 Nov 2025

·

Stayed 3 nights

It’s the perfect location for exploring San Sebastián. The bed was really comfy. It was a no frills room which we were fine with but being on the ground floor it was dark and noisy in the night. We would stay again though and enjoyed our stay.

6

Neil John

20 Feb 2024

·

Stayed 4 nights

Our apartment was too dark (back of the property). Nice otherwise

8

Natalia

19 Sept 2025

·

Stayed 3 nights

Pros: The service was really nice, helpful with any questions, greets you with a glass of wine at check-in while explaining everything, etc. The location is also amazing, right on the edge of Old Town walkable to all the bars and restaurants, but also right on the edge of the bay next to the water. Despite it looking like it might be a loud location with tons of young people drinking outside the bar next door, our place faced the back alley and was super quiet. The 2-bedroom apartment is a great option when traveling with 2 couples, complete with little kitchenette and living space — this was really the biggest reason I picked this spot. Cons: While the 2-bedroom apartment is quiet because it faces it the back streets, that means it also doesn’t have much of a view and one of the bedrooms is super dark. My hair dryer stopped working after 1 minute, the coffee machine leaks, the internet is very spotty, and the beds and pillows are some of the hardest I’ve slept on.

10

Allan

21 Sept 2025

·

Stayed 3 nights

Dejligt hotel med udsigt ud over havnen / bugten. En del larm fra den nærliggende bodega.

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10

Dave

9 Sept 2025

·

Stayed 3 nights

We had three people and rented one of the apartments. It was perfect, with two bedrooms and two baths. We had a view of the bay, where we had a perfect view of the Concha boat race. The hotel is in a great location and the apartment is well equipped.

8

Adriana

19 Jun 2025

·

Stayed 2 nights

Best location, stylish and comfortable. Rooms are just really small - so small that the big window only opens 20% and we but a chair above a closet for the second suitcase. And the view is a wall… a nice brick wall, but a wall. Would stay here in a beat on a quick trip with very little luggage - or only book a front room with a view - but just too tight for comfort. Was too full for us to upgrade our room, which I think would have changed the experience a lot.

10

Izabella

13 Sept 2024

·

Stayed 2 nights

The location is perfect. Garage parking is limited, and based on a prior review we reserved early, it was very convenient (valet). The room is nice, but basic, no lotion available. The bed was very hard, like sleeping on a table. I would have stayed again, if not for the bed hardness.

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Service

Service is consistently friendly, professional, and proactive—welcome drinks, local tips, and hands-on help with parking are common highlights. A small number of guests reported issues resolving complaints.

Related guest reviews

10

Frédéric

2 Dec 2025

·

Stayed 3 nights

Personnel accueillant et courtois à toute heure. Hotel et chambre impeccable et très propre. Dans le vieux san sebastian nous etions proche de tout. Très satisfaits de notre séjour de 3 nuits. Nous reviendrons avec plaisir

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10

Kristine

20 Nov 2025

·

Stayed 1 night

We had a lovely stay! Clean, great location and friendly staff. Recommend it to everyone traveling to San Sebastián!

10

Pedro

3 Nov 2025

·

Stayed 2 nights

Staff was great. Very helpful and kind.

10

maria

8 Nov 2023

·

Stayed 1 night

SanSebay is a beautiful boutique hotel with a great location between the old city in San Sebastián and the bay. Besides the location it has an amazing staff. Everyone was so nice and helpful. I can’t thanks enough to one of the staff, Andrea. I dropped my cell phone in the taxi and realized it when I got to the hotel. She is a very smart girl and knew what to do right away. She contacted the 2 main taxis companies in the area and my phone was waiting for me at the police station. I fully recommend this hotel with a 5+ star Joe and María DeCaro

10

Holly

4 Dec 2024

·

Stayed 3 nights

Loved the staff, very quiet. Directions if you have a car are very difficult as we’re in the old city and you have to drive on a cobblestone path that says pedestrians only. But there’s an exception for this hotel. Kept feeling like I was going to get in trouble. Íker stayed on the phone with me until I arrived. Couldn’t ask for better service!!

10

Jiseung

7 Sept 2025

·

Stayed 1 night

Hotel SANSEbay was one of my top favorite parts of the trip in Donostia-San Sebastian. The location was extremely convenient right between the old town downtown area and Urgull mountain for pleasant hiking. It's also only about 10-min walk to the beach entrance. All the staffs were very friendly and informative! Especially, upon check-in, I got a list of the popular pintxo bars and restaurants including their best selling dishes - which was super helpful! Hotel SANSEbay made an outstanding impression of Donostia and is now another reason for me to revisit the city! Definitely, I will look forward to staying at Hotel SANSEbay again for sure!

2

Charlie

16 Sept 2025

·

Stayed 4 nights

Our experience at this hotel was appalling. The rooms were extremely uncomfortable, and the noise levels each night were unbearable. Even with earplugs, it was impossible to get any sleep. When we raised this with the hotel, they refused to switch our room. Eventually, we agreed with management that we would move to a different hotel altogether, on the clear understanding that the three-night stay would be refunded. However, once home, the hotel denied that these conversations ever took place. They even misled Expedia with this claim. We have written confirmation from the new hotel, who confirmed these discussions, as well as receipts for our stay there. The service we received was atrocious—dishonest, dismissive, and entirely unprofessional. The rooms were uninhabitable, and the hotel’s conduct afterwards has been completely unacceptable. I would strongly advise against staying here. To date, the hotel has completely ignored me and only partially responded to Expedia. Unfortunately, we are now having to action S75 card protection to obtain our money back. I would advise anybody not to book this hotel.

10

Damarys

1 Jul 2023

·

Stayed 2 nights

Excellent location. Walking distance from many shops, restaurants, and bars. Friendly staff. Clean modern rooms. We were welcomed with a drink of choice and a bottle of wine in our room. Only difficult part was driving up to the hotel on the first day but staff provided help with parking. You don’t need a car in San Sebastián therefore everything after that was very smooth. Loved our stay!

10

Luciano

4 Nov 2025

·

Stayed 3 nights

Everything was perfect, from costumer service to the hotel location

10

Peter

21 May 2024

·

Stayed 1 night

We found the hotel to be a pleasure. The staff was wonderful and very helpful. From the welcome beverage to dining suggestions and an overview of the city they shined. The hotel is modern in design and situated right on the edge of the harbor and old town. A total gem.

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Location

Outstanding position beside the bay at the edge of Old Town, walkable to beaches, bars, and sights. Some reviews mention late-evening noise from nearby bars or busy corners.

Related guest reviews

10

Adam

12 Aug 2025

·

Stayed 2 nights

Loved our stay at Hotel SANSEbay – great service with recommendations and support for transportation; amazing location right by the water and in the Old Town; would definitely stay again.

10

Ahmet ragip

2 Jan 2026

·

Stayed 4 nights

Perfect location, clean and modern, nice foods

8

Jiri

18 Feb 2025

·

Stayed 4 nights

Very good location, helpful staff, noise from local bars can be challanging.

10

Frédéric

2 Dec 2025

·

Stayed 3 nights

Personnel accueillant et courtois à toute heure. Hotel et chambre impeccable et très propre. Dans le vieux san sebastian nous etions proche de tout. Très satisfaits de notre séjour de 3 nuits. Nous reviendrons avec plaisir

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10

Christopher

30 Sept 2025

·

Stayed 1 night

Fantastic boutique hotel right in the heart of the old town. A little hard to find in the car so the hotel sent a useful video on how to navigate through the narrow streets. Very warm welcome and the room was immaculate and very comfortable. 2 minute walk to the old town for pintxos, or to the seafront and marina or to the start of the climb to the old fort overlooking the bay. Fantastic views!

10

Arely

31 Aug 2025

·

Stayed 4 nights

Great location in old town.

10

Allan

30 Oct 2024

·

Stayed 1 night

Very nice boutique hotel and super well located

8

PANTELITSA

24 Aug 2024

·

Stayed 3 nights

Ideally located in the centre of the old town and harbour. Beautiful views. Easy to walk everywhere. Breakfast option makes each morning G’s options easy. As located centrally, it can be noisy into the night with bar revellers near hotel then daily clean up begins early each morning.

8

Fiona

19 Mar 2025

·

Stayed 3 nights

Great location. Convenient lots of places to eat and drink. Close to the beach.

10

Richard

21 Nov 2024

·

Stayed 3 nights

Outstanding boutique hotel. Very clean. Location is perfect-- on the edge of old Town, minures from great restaurants. Staff is wonderful. Highly recommend.

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Dining

Breakfast and the café draw praise for quality and made-to-order options. Some guests found it simple or expensive, and a few reported incomplete orders.

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10

Sarah

2 Jun 2025

·

Stayed 2 nights

Utrolig fin beliggenhet! Gåavstand til alt, men tilbaketrukket fra støy! Fikk oppgradert til rom med utsikt! Meget hyggelig personell. God frokost!

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10

Andreas

2 May 2023

·

Stayed 4 nights

Sehr schöne Lage direkt am Hafen und der Fußgängerzone der Altstadt, gutes Frühstück a la Carte (besonders empfehlenswerter Espresso), funktionales Zimmer, moderne Einrichtung, Personal sehr hilfs- und auskunftsbereit, nachts - insbesondere am Wochenende - durch Besucher naherliegender Clubs und Bars nicht ganz leise (bei offenem Fenster Ohrstöpsel empfehlenswert).

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8

Lorraine A

30 Mar 2024

·

Stayed 2 nights

Some of the furniture is a little worn as were the booklets of information about the hotel amenities that were in the room. Breakfast is a little expensive compared to other restaurants. On the positive side the location is excellent near the old town and promenade. All the staff were helpful and very friendly. We were upgraded to a room that faced the bay which we really appreciated.

10

Kate

25 Oct 2024

·

Stayed 4 nights

Absolutely loved our stay at this hotel. Amazing location, superb staff, one of the best breakfast selections (and quality) we have had anywhere, loved that it’s a la carte and made to order. Room very comfortable with a great shower and nice amenities. We will be back for sure!

10

Gillian

1 Apr 2023

·

Stayed 4 nights

Excellent location overlooking the bay. We were given a room upgrade with a bottle of wine as per Expedia gold status .View from the room was beautiful. Within a few yards of the old town . The room was very well equipped with extremely comfortable beds and was serviced daily to a high standard.. The hotel was clean and modern. Staff extremely helpful and friendly. Breakfast limited but adequate. An unexpected plus was the excellent sports masseur at a very reasonable cost . Lots of places to eat within yards . Very easy to travel to San Sebastián by bus from Bilbao airport and as our return flight to the U.K. was late at night we were able to spend the day in Bilbao , leaving our luggage in lockers at the bus station .Would definitely recommend this hotel.

8

Eivind

11 Nov 2025

·

Stayed 5 nights

Litt enkel frokost.

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8

Luz María Xiomara

4 Aug 2024

·

Stayed 2 nights

En el desayuno: no trajeron la orden completa ninguno de los dos días que desayunamos ahí y además muy caro En el departamento no hay servicio de limpieza, eso no lo especificaron correctamente en la pag de Booking

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10

Donna

19 Jun 2025

·

Stayed 3 nights

The hotel is cute and the staff is nice. We were close to every thing, the restaurants and the beach. We had a room on the left side and people walking by could see into our room. That was the only issue that we had. The restaurant was nice to grab coffee in the morning and even a croissant or hot meal. I would definitely stay here again.

10

Anne Kristin Rabben

21 May 2024

·

Stayed 1 night

Kjempefint hotell med flott beliggenhet. Veldig god frokost.

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10

David

28 Jul 2025

·

Stayed 2 nights

Great location. The 2 bedroom apartment may family and I had was very modern and well maintained. The location is excellent for access to the beach, shops and restaurant. The breakfast was really good and staff were so polite and friendly. Really enjoyed our stay!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $96	6 $163	7 $240
8 $129	9 $102	10 $104	11 $104	12 $96	13	14
15 $88	16 $91	17 $91	18 $100	19 $101	20 $192	21
22 $152	23 $101	24 $96	25 $96	26 $101	27 $138	28 $144
29 $96	30 $96

Su	Mo	Tu	We	Th	Fr	Sa
		1 $91	2 $91	3 $91	4 $144	5
6 $139	7 $125	8 $96	9 $91	10 $94	11 $110	12 $126
13 $88	14 $86	15 $89	16 $89	17 $86	18 $120	19 $130
20 $102	21 $96	22 $98	23 $96	24 $106	25 $139	26
27 $185	28 $192	29 $192	30 $185	31

Hotel SANSEbay

Prices for Hotel SANSEbay

Monthly average prices

About this property

Location

Room options

Deluxe Family Room Partial Sea View

Double Room with Sea View

Deluxe Two-Bedroom Apartment

Cozy Apartment

Comfort Double Room with Terrace

Junior Suite

Standard Double Room

Double Room Interior Facing

Two-Bedroom Apartment

Premium Double Room with Sea View

Deluxe Double Room with Sea View

Suite with Sea View

Comfort Family Room with Terrace

Guest reviews of Hotel SANSEbay

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Hotel SANSEbay

Prices for upcoming dates

Business details