The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive
96 USD
a notte
Media per settembre
Prezzi per The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive
Seleziona le date per controllare prezzi e disponibilità
96 USD
a notte
Media per settembre
Prezzi medi mensili
Presso The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive, il prezzo per notte è in media di 96 USD nel mese più economico (settembre) e di 202 USD nel mese più caro (febbraio), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 202 USD |
| febbraio | 202 USD |
| marzo | 189 USD |
| aprile | 157 USD |
| maggio | 128 USD |
| giugno | 106 USD |
| luglio | 98 USD |
| agosto | 105 USD |
| settembre | 96 USD |
| ottobre | 116 USD |
| novembre | 161 USD |
| dicembre | 174 USD |
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set · 96 USD
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Prezzo più alto: febbraio (circa 202 USD)
Prezzo più basso: settembre (circa 96 USD)
Informazioni su questa struttura
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 2 vasche idromassaggio, una saunae una palestra....
Servizi
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 2 vasche idromassaggio, una saunae una palestra. Questo hotel propone, inoltre, il Wi-Fi gratuito, servizi di concierge e negozi di articoli da regalo/edicole.
Servizi per le aziende
Potrai usufruire di un business center, un pratico servizio di lavanderia e lavaggio a secco e una reception aperta 24 ore su 24. Il un parcheggio con servizio di ritiro e riconsegna auto gratuito è disponibile in loco.
Ristorazione
Soddisfa la tua voglia di buona cucina da 28, uno dei 3 ristoranti presso un hotel. Desideri rilassarti con un drink rinfrescante? Troverai un bar a bordo piscina e 2 bar/lounge. La colazione a buffet è disponibile a pagamento tutti i giorni dalle ore 07:00 alle ore 11:00.
Camere
Rilassati in una delle 120 camere con aria condizionata della struttura, complete di microonde e TV a schermo piatto. Le camere sono dotate di balcone attrezzato. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. I bagni sono dotati di doccia con soffione a pioggia e set di cortesia gratuiti.
Posizione
Se alloggi presso The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, ti troverai nel centro di Playa del Carmen, a pochi passi da Quinta Avenida e 3 minuti a piedi da Spiaggia principale di Playa del Carmen. Questo hotel per golfisti dista 0,2 km da Playa Mamitas e 10 km da Parco tematico Xplor.
Nelle vicinanze
Quinta Avenida(0.1 miglia)
Playa Mamitas(0.2 miglia)
Spiaggia principale di Playa del Carmen(0.2 miglia)
Mario Villanueva Madrid(0.2 miglia)
Super Chedraui Selecto Avenida 10(0.3 miglia)
Centro Commerciale Quinta Alegría(0.3 miglia)
Pier Navega(0.4 miglia)
Calle Corazón(0.4 miglia)
Calle 12(0.5 miglia)
Iglesia de Nuestra Senora del Carmen(0.6 miglia)
Museo Frida Kahlo(0.6 miglia)
3D Museum of Wonders(0.6 miglia)
Gran Casinò Riviera(0.7 miglia)
Spiaggia di Coco(0.7 miglia)
Piazza centrale(0.7 miglia)
Aeroporto Internazionale di Cozumel (CZM)(21.6 miglia)
Aeroporto Internazionale di Cancún (CUN)(34.6 miglia)
Aeroporto internazionale di Tulum (TQO)(65.8 miglia)
Parcheggio
Ristorante
Piscina
Business center
Parcheggio valet
Banco escursioni
Posizione
1 Avenida Nte & Calle 28 Nte, Centro di Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Messico
Quinta Avenida (0.1 miglia)
Playa Mamitas (0.2 miglia)
Spiaggia principale di Playa del Carmen (0.2 miglia)
Mario Villanueva Madrid (0.2 miglia)
Super Chedraui Selecto Avenida 10 (0.3 miglia)
Centro Commerciale Quinta Alegría (0.3 miglia)
Opzioni camera
8
Deluxe Junior Suite, Work & Play
Dettagli della camera
2 Letti Matrimoniali
e 1 Divano Letto
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 4
482 ft²
BalconeAria condizionataWi-Fi (gratuito)Soggiorno separato
9
Suite Luxury
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 4
1079 ft²
BalconeZona pranzo separataAria condizionataWi-Fi (gratuito)Soggiorno separatoVasca idromassaggio privata internaVasca spa privata
6
Deluxe Junior Suite, Partial Ocean View
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Divano Letto
2 Letti Matrimoniali
e 1 Divano Letto
Posti letto: 4
482 ft²
BalconeAria condizionataWi-Fi (gratuito)Soggiorno separato
9
Luxurious Grand Master Suite, Partial Ocean View
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 4
1479 ft²
BalconeZona pranzo separataAria condizionataWi-Fi (gratuito)Soggiorno separatoVasca idromassaggio privata internaVasca spa privata
6
Suite Junior, letti multipli
Dettagli della camera
2 Letti Matrimoniali
e 1 Divano Letto
Posti letto: 4
482 ft²
BalconeAria condizionataWi-Fi (gratuito)Soggiorno separato
7
Luxurious Grand Master Suite
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 2
1479 ft²
BalconeZona pranzo separataAria condizionataWi-Fi (gratuito)Soggiorno separatoVasca idromassaggio privata internaVasca spa privata
6
Suite Junior, 1 letto king con divano letto
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 2
482 ft²
BalconeAria condizionataWi-Fi (gratuito)Soggiorno separato
10
Suite Elite
Dettagli della camera
2 Letti Matrimoniali
e 1 Divano Letto
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 4
484 ft²
BalconeAria condizionataWi-Fi (gratuito)Soggiorno separato
5
Deluxe Junior Suite, City View
Dettagli della camera
2 Letti Matrimoniali
e 1 Divano Letto
1 Letto Matrimoniale Large
e 1 Divano Letto
Posti letto: 4
482 ft²
BalconeAria condizionataWi-Fi (gratuito)Soggiorno separato
Recensioni degli ospiti su The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive
8.5
Molto buono
Sulla base di 1984 recensioni verificate
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
I viaggiatori descrivono The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive come una struttura centrale, con camere spaziose e personale cordiale, ma anche con regole confuse per la formula all-inclusive, rumori molesti dovuti alla vita notturna e occasionali odori di muffa.
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Cosa pensano gli ospiti
I viaggiatori descrivono The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive come una struttura centrale, con camere spaziose e personale cordiale, ma anche con regole confuse per la formula all-inclusive, rumori molesti dovuti alla vita notturna e occasionali odori di muffa.
Gli ospiti apprezzano la vista panoramica e l'atmosfera del rooftop, anche se la piscina piccola, il numero limitato di lettini e l'afflusso di visitatori giornalieri possono creare un senso di sovraffollamento. I commenti sul cibo sono contrastanti: la colazione è ampiamente lodata e il ristorante messicano è un punto di forza, ma gli altri locali sono variabili, i liquori di pregio spesso hanno un costo aggiuntivo e la formula all-inclusive richiede di firmare i conti e ricordare i limiti del pacchetto. Il servizio è spesso descritto come caloroso e disponibile, tuttavia alcuni segnalano un servizio lento al ristorante, proposte di vendita aggressive per presentazioni e pressione per le mance. Aspettatevi una base vivace e centrale, con camere grandi e servizi adatti a soggiorni sociali piuttosto che al relax tranquillo.
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Servizi
La vista e l'atmosfera del rooftop sono un punto di forza, ma la piscina è piccola, con un numero limitato di lettini e può essere affollata dai visitatori giornalieri esterni; la musica è spesso molto alta. Lo spa e l'idroterapia sono apprezzati, mentre le vasche idromassaggio a volte sono fredde, la palestra è essenziale con occasionali problemi e il parcheggio con servizio valet è disponibile.
Recensioni degli ospiti correlate
8
Francisco
27 mag 2025
·
Soggiorno di 3 notti
Pool area to smal very noisy
Pool area to smal very noisy
6
Samantha
16 nov 2025
·
Soggiorno di 4 notti
The rooms smell horribly of mildew. The Mexican restaurant was some of the worst foot we have ever eaten. There are 8 pool chairs total and the other seats are saved for people from the outside who buy day passes. The staff was wonderful.
The rooms smell horribly of mildew. The Mexican restaurant was some of the worst foot we have ever eaten. There are 8 pool chairs total and the other seats are saved for people from the outside who buy day passes. The staff was wonderful.
10
JOYCELYN
16 set 2025
·
Soggiorno di 5 notti
It's always a great time. Wonderful food, drinks, beautiful rooftop, relaxing massages and hydrotherapy. We enjoyed the VIP amenities at the other properties, fun games, bike riding and close access to 5th Avenue. We'll be back!
It's always a great time. Wonderful food, drinks, beautiful rooftop, relaxing massages and hydrotherapy. We enjoyed the VIP amenities at the other properties, fun games, bike riding and close access to 5th Avenue. We'll be back!
8
Khalil
8 nov 2025
·
Soggiorno di 7 notti
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
8
Kaylee
27 ott 2025
·
Soggiorno di 3 notti
The room was great! Just wish the bar and poll was open later than 10:00 or 11:00
The room was great! Just wish the bar and poll was open later than 10:00 or 11:00
8
Alberto
15 feb 2025
·
Soggiorno di 4 notti
Excellent in most ways. Food quality was second to none. Breakfast was a highlight every morning. Location was great, if not directly adjacent to the beach. The only issue was the music by the pool: it blares in a high monotonous pitch as if it were a night club for 10 consecutive hours. Great to dance, hardly a balm for the spirit if you are ver want relaxation by the pool. It may work for many, this was just too much for us, hoping to just relax.
Excellent in most ways. Food quality was second to none. Breakfast was a highlight every morning. Location was great, if not directly adjacent to the beach. The only issue was the music by the pool: it blares in a high monotonous pitch as if it were a night club for 10 consecutive hours. Great to dance, hardly a balm for the spirit if you are ver want relaxation by the pool. It may work for many, this was just too much for us, hoping to just relax.
8
John
19 lug 2025
·
Soggiorno di 2 notti
Modern and pleasant lobby. Friendly service. Unfortunately we had cold showers but this was fixed quickly. Safe didn’t seem to work in the room. Pool area is dance party vibe/couples. Some gym equipment was not working. Free self parking was valet but free. Convenient location. Spacious room with sitting area and small balcony. Fridge and microwave handy! Coffee maker was clean.
Modern and pleasant lobby. Friendly service. Unfortunately we had cold showers but this was fixed quickly. Safe didn’t seem to work in the room. Pool area is dance party vibe/couples. Some gym equipment was not working. Free self parking was valet but free. Convenient location. Spacious room with sitting area and small balcony. Fridge and microwave handy! Coffee maker was clean.
10
Thomas
30 mag 2025
·
Soggiorno di 1 notte
Fun place to stay - Rooftop pool has zen music quietly playing until about 10AM, then the DJ arrives & the subwoofers get energized! It’s an absolutely gorgeous view from up there, fun group of people (some day pass guests), a big bar, and kitchen for service to your cabana/table/lounger. Very reasonable & fantastic servers, I had Fransisco Miguel this past week, he was running around for 10 hours straight & superb at remembering every detail - plus a super nice guy! The entire team up there is great, overall the hotel has very good, friendly staff, it’s spotless & affordable - plus about a 1-minute walk to 5th Avenue, 3-4 minute walk to the beach…Mamitas beach club is at the dead end of the street 28. Enjoy! Tomasito
Fun place to stay - Rooftop pool has zen music quietly playing until about 10AM, then the DJ arrives & the subwoofers get energized! It’s an absolutely gorgeous view from up there, fun group of people (some day pass guests), a big bar, and kitchen for service to your cabana/table/lounger. Very reasonable & fantastic servers, I had Fransisco Miguel this past week, he was running around for 10 hours straight & superb at remembering every detail - plus a super nice guy! The entire team up there is great, overall the hotel has very good, friendly staff, it’s spotless & affordable - plus about a 1-minute walk to 5th Avenue, 3-4 minute walk to the beach…Mamitas beach club is at the dead end of the street 28. Enjoy! Tomasito
4
Ashley
12 nov 2025
·
Soggiorno di 10 notti
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
10
April
30 dic 2025
·
Soggiorno di 3 notti
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
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Pulizia
Molti ospiti segnalano camere e aree comuni pulite, tuttavia diverse recensioni notano odori di muffa o umidità, umidità e occasionali mancanze nella pulizia o nella manutenzione, oltre a segnalazioni di una piscina sporca o poco curata.
Recensioni degli ospiti correlate
10
STEVEN
18 ago 2025
·
Soggiorno di 4 notti
Clean
Clean
4
adek
8 ott 2025
·
Soggiorno di 3 notti
La comida es excelente, la alberca esta descuidada, hay moe y humedad donde te obligan a ir servirte agua para tu cuarto, está excelente no tener plásticos en el hotel, pero mínimo una opción de agua en el frigo bar, libre de plásticos, los restaurantes son top, en especial el mexicano, hay meseros increíbles y otros no tanto, cambiaron de administración en general el servicio se vio diferente al de la primera vez que fuimos, esta fue nuestra segunda visita, no todos los meseros son malos, algunas súper agradables y amigables pero algo en general con el servicio a cliente que si no eres extranjero o pagas en usd te tratan de menos, y no son tan atentos como con los extranjeros, gran lugar pero por el precio ya prefiero rentar Airbnb por cierto el all inclusive ya no es todo, ya hay más opciones de coste extra, lo cual lo hace sentir menos all inclusive
La comida es excelente, la alberca esta descuidada, hay moe y humedad donde te obligan a ir servirte agua para tu cuarto, está excelente no tener plásticos en el hotel, pero mínimo una opción de agua en el frigo bar, libre de plásticos, los restaurantes son top, en especial el mexicano, hay meseros increíbles y otros no tanto, cambiaron de administración en general el servicio se vio diferente al de la primera vez que fuimos, esta fue nuestra segunda visita, no todos los meseros son malos, algunas súper agradables y amigables pero algo en general con el servicio a cliente que si no eres extranjero o pagas en usd te tratan de menos, y no son tan atentos como con los extranjeros, gran lugar pero por el precio ya prefiero rentar Airbnb por cierto el all inclusive ya no es todo, ya hay más opciones de coste extra, lo cual lo hace sentir menos all inclusive
2
Carrie
6 gen 2025
·
Soggiorno di 4 notti
Lobby was nice with big bar... ROOM, BEDDING DAMP, THEN OUR CLOTHES, THEN THE AWFUL SMELL! Unfortunately, we had significant issues with the room we were provided. It was was damp and smelly, the bedding was damp and had an awful smell...mold or mildew present. This created quite an uncomfortable and unhealthy environment, forcing us to keep the sliding door open to air out the space. We could not use the AC as it made the small worse. Despite this, the dampness persisted, affecting our clothing, which remained damp throughout the stay. Neither the phone or TV ever worked; were told no one available to fix. Also, we needed to shorten our stay and contacted Expedia to ask for a change in our reservation before our stay; however, but were told that their attempts to contact the Reef 28 went unanswered. The management refused to reimburse us ANY AMOUNT for the 2 days we paid for that we were unable to use ($875 ) With the long notice we gave, most likely they could have rebooked the room.Although I would feel sorry for anyone who would have booked it. After spending two days at the hotel, and on the way home, I was coughing, sneezing and having respiratory problems. Within 3 days I was put on antibiotics. I have not been this sick for years! Coincidence? Sad experience my Grandson's first visit to Mexico.
Lobby was nice with big bar... ROOM, BEDDING DAMP, THEN OUR CLOTHES, THEN THE AWFUL SMELL! Unfortunately, we had significant issues with the room we were provided. It was was damp and smelly, the bedding was damp and had an awful smell...mold or mildew present. This created quite an uncomfortable and unhealthy environment, forcing us to keep the sliding door open to air out the space. We could not use the AC as it made the small worse. Despite this, the dampness persisted, affecting our clothing, which remained damp throughout the stay. Neither the phone or TV ever worked; were told no one available to fix. Also, we needed to shorten our stay and contacted Expedia to ask for a change in our reservation before our stay; however, but were told that their attempts to contact the Reef 28 went unanswered. The management refused to reimburse us ANY AMOUNT for the 2 days we paid for that we were unable to use ($875 ) With the long notice we gave, most likely they could have rebooked the room.Although I would feel sorry for anyone who would have booked it. After spending two days at the hotel, and on the way home, I was coughing, sneezing and having respiratory problems. Within 3 days I was put on antibiotics. I have not been this sick for years! Coincidence? Sad experience my Grandson's first visit to Mexico.
8
Michelle
24 ago 2025
·
Soggiorno di 8 notti
Pour un hôtel 5 étoiles je trouve que ce n'était pas le top. La chambre était sale. Dans la salle de bain il y avait encore les échantillons usés des autres personnes avant nous. Les draps n'étaient pas changé car il y avait des cheuveux dans le lit. J'ai été très déçu.
Pour un hôtel 5 étoiles je trouve que ce n'était pas le top. La chambre était sale. Dans la salle de bain il y avait encore les échantillons usés des autres personnes avant nous. Les draps n'étaient pas changé car il y avait des cheuveux dans le lit. J'ai été très déçu.
10
Keimarra
30 nov 2025
·
Soggiorno di 7 notti
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
6
Ruben
3 ott 2025
·
Soggiorno di 3 notti
The only issue i had was the room smelled like mold, ac did not cool, sticky and hot. Otherwise i had no issues
The only issue i had was the room smelled like mold, ac did not cool, sticky and hot. Otherwise i had no issues
8
Andrea
11 ott 2024
·
Soggiorno di 3 notti
The hotel was beautiful and the staff was fantastic. The restaurants were delicious. I did find myself waking up in the middle of the night due to noise from the bar across the street. My room was cleaned and pretty but had a moldy smell.
The hotel was beautiful and the staff was fantastic. The restaurants were delicious. I did find myself waking up in the middle of the night due to noise from the bar across the street. My room was cleaned and pretty but had a moldy smell.
4
Oscar
22 ott 2024
·
Soggiorno di 1 notte
Todo olía a humedad
Todo olía a humedad
4
Ashley
12 nov 2025
·
Soggiorno di 10 notti
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
10
Diego
27 nov 2025
·
Soggiorno di 4 notti
Clean room; welcoming, professional and friendly staff. Good food and drinks. Great location.
Clean room; welcoming, professional and friendly staff. Good food and drinks. Great location.
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Camere
Le suite sono ampie, moderne e confortevoli, spesso con balcone. Le camere che si affacciano sulla strada possono essere molto rumorose a tarda notte e alcuni ospiti segnalano problemi con l'aria condizionata, viste limitate o persistenti odori di muffa.
Recensioni degli ospiti correlate
8
Thrity
6 gen 2025
·
Soggiorno di 9 notti
Beautiful, spacious, clean room. Extremely noisy as a bar was beneath our balcony. Even with earplugs in we could hear the loud music.
Beautiful, spacious, clean room. Extremely noisy as a bar was beneath our balcony. Even with earplugs in we could hear the loud music.
6
Edvaldo
16 ott 2025
·
Soggiorno di 3 notti
Equipe da recepção simpática e atenciosa, quarto grande e espaçoso, porém a cama não é confortável, ficamos em dois quartos diferentes ( trocamos por uma necessidade de infra estrutura) e nos dois quartos os colchões precisam ser trocados . No café da manhã sentimos falta de um café expresso ou regular ( sem ser americano )
Equipe da recepção simpática e atenciosa, quarto grande e espaçoso, porém a cama não é confortável, ficamos em dois quartos diferentes ( trocamos por uma necessidade de infra estrutura) e nos dois quartos os colchões precisam ser trocados . No café da manhã sentimos falta de um café expresso ou regular ( sem ser americano )
8
Diana
22 feb 2026
·
Soggiorno di 2 notti
Beautiful and very spacious rooms that are clean and have a great view.
Beautiful and very spacious rooms that are clean and have a great view.
6
Misty
1 set 2025
·
Soggiorno di 4 notti
Nice, clean rooms. Food wasn't bad. NO private beach. Easy access to public, but it will cost you a small fortune to visit it. The pool was small, crowded, and not very clean. The drinks were terrible. No room service. They stock coffee, but no sweetener, cream, or anything to stir your cup. We spent most of our time at their sister resort, which you have to pay $15 per day each. It was worth it though. There is nothing to do at the hotel. Didn't visit the spa, so can't comment. The staff was friendly and there is easy access to shopping. I doubt I will stay again.
Nice, clean rooms. Food wasn't bad. NO private beach. Easy access to public, but it will cost you a small fortune to visit it. The pool was small, crowded, and not very clean. The drinks were terrible. No room service. They stock coffee, but no sweetener, cream, or anything to stir your cup. We spent most of our time at their sister resort, which you have to pay $15 per day each. It was worth it though. There is nothing to do at the hotel. Didn't visit the spa, so can't comment. The staff was friendly and there is easy access to shopping. I doubt I will stay again.
8
Khalil
8 nov 2025
·
Soggiorno di 7 notti
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
8
John
19 lug 2025
·
Soggiorno di 2 notti
Modern and pleasant lobby. Friendly service. Unfortunately we had cold showers but this was fixed quickly. Safe didn’t seem to work in the room. Pool area is dance party vibe/couples. Some gym equipment was not working. Free self parking was valet but free. Convenient location. Spacious room with sitting area and small balcony. Fridge and microwave handy! Coffee maker was clean.
Modern and pleasant lobby. Friendly service. Unfortunately we had cold showers but this was fixed quickly. Safe didn’t seem to work in the room. Pool area is dance party vibe/couples. Some gym equipment was not working. Free self parking was valet but free. Convenient location. Spacious room with sitting area and small balcony. Fridge and microwave handy! Coffee maker was clean.
10
April
30 dic 2025
·
Soggiorno di 3 notti
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
10
rashida zenobia
1 ago 2024
·
Soggiorno di 3 notti
I reallyyyyy enjoyed the Suite. They upgraded me OMGGGG!!! I was truly flattered and shocked. I’ll never stay in a regular room again lol. It was like an apartment. The location is perfect for food, shopping and the beach. The food was “meh” but the service and kindness of staff MORE than made up for that. The bass music on the roof is loud but not intolerable. I already told my family that this property is a 10/10 luxury experience. I would most definitely recommend Reef 28 AND stay here and ONLY here when I come back. Thank you.
I reallyyyyy enjoyed the Suite. They upgraded me OMGGGG!!! I was truly flattered and shocked. I’ll never stay in a regular room again lol. It was like an apartment. The location is perfect for food, shopping and the beach. The food was “meh” but the service and kindness of staff MORE than made up for that. The bass music on the roof is loud but not intolerable. I already told my family that this property is a 10/10 luxury experience. I would most definitely recommend Reef 28 AND stay here and ONLY here when I come back. Thank you.
10
Velia Salime
2 lug 2025
·
Soggiorno di 4 notti
Staff was excellent! Rooms are spacious and modern.
Staff was excellent! Rooms are spacious and modern.
10
Hussein
10 ago 2025
·
Soggiorno di 3 notti
Big rooms
Big rooms
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Servizio
Il personale è ampiamente descritto come cordiale e disponibile, con barman e concierge particolarmente apprezzati. Alcuni ospiti hanno riscontrato un servizio lento al ristorante, offerte aggressive o presentazioni di timeshare, pressione per le mance e alcune segnalazioni di oggetti smarriti.
Recensioni degli ospiti correlate
2
ALEJANDRA
30 ago 2025
·
Soggiorno di 4 notti
Worst experience. We got stolen and the hotel did not take any accountability for it. We left our belongings in our room and our airpods got stolen. Manager did not address this and we had a bad argument. Really bad experience.
Worst experience. We got stolen and the hotel did not take any accountability for it. We left our belongings in our room and our airpods got stolen. Manager did not address this and we had a bad argument. Really bad experience.
8
Jacinta
20 ott 2025
·
Soggiorno di 5 notti
Overall, this was the perfect place for my vacation and exactly what I was hoping for. The food was great (with the exception of the Asian restaurant), the staff were outstanding—especially Alejandro, who went above and beyond throughout my stay—and the room was spacious and comfortable. A few small things to note: The pool area showed some wear and tear. The early morning music (around 6am) was extremely loud one day—my room was actually vibrating! The airport transfer on my return trip didn’t feel roadworthy, and I wouldn’t recommend that particular service to future guests. One major caution: be aware of the “free gifts” offered at check-in. After traveling since 2am, I was exhausted and ended up being pulled into a timeshare presentation. It took up half a day of my vacation and felt misleading. So travelers, just be cautious about that part. Otherwise, the resort itself was wonderful and the staff made my stay memorable.
Overall, this was the perfect place for my vacation and exactly what I was hoping for. The food was great (with the exception of the Asian restaurant), the staff were outstanding—especially Alejandro, who went above and beyond throughout my stay—and the room was spacious and comfortable. A few small things to note: The pool area showed some wear and tear. The early morning music (around 6am) was extremely loud one day—my room was actually vibrating! The airport transfer on my return trip didn’t feel roadworthy, and I wouldn’t recommend that particular service to future guests. One major caution: be aware of the “free gifts” offered at check-in. After traveling since 2am, I was exhausted and ended up being pulled into a timeshare presentation. It took up half a day of my vacation and felt misleading. So travelers, just be cautious about that part. Otherwise, the resort itself was wonderful and the staff made my stay memorable.
6
Lanicia
25 giu 2025
·
Soggiorno di 4 notti
This was my first time staying here and although it was a nice property, I will not be back. The customer service at the restaurants was poor, I attempted to go to the rooftop where I waited nearly 30 minutes without being addressed or assisted, went to the Mexican restaurant right after where the same thing happened as I sat at the bar. I had the all-inclusive package but didn’t utilize it much at all because the service and food was not good. I paid for medium steak that was so tough I couldn’t cut it. I dined at other restaurants in the area where the food and service was top notch. The roof top pool is small and packed, I was never able to use it the 5 days I was there. The only highlight of this property is that I had access to Coco Beach and Reef Playacar which is where I spent a lot of time. If you want a place in a walkable area, this is a good option. I wouldn’t waste money on all inclusive because your alcohol isn’t that at all, you can drink 20 drinks and never feel anything. Visit the sister properties to take advantage of their larger pools and beach, Playacar was such a beautiful property! After speaking with other visitors who were people of color, we all had similar experiences. Wait staff overlook you and will tend to others while you’re ignored. I’m a big tipper but they’d never know because of how I was treated. housekeeping was great, power went out several times over my 5 day staff and no hot water the first 2 days.
This was my first time staying here and although it was a nice property, I will not be back. The customer service at the restaurants was poor, I attempted to go to the rooftop where I waited nearly 30 minutes without being addressed or assisted, went to the Mexican restaurant right after where the same thing happened as I sat at the bar. I had the all-inclusive package but didn’t utilize it much at all because the service and food was not good. I paid for medium steak that was so tough I couldn’t cut it. I dined at other restaurants in the area where the food and service was top notch. The roof top pool is small and packed, I was never able to use it the 5 days I was there. The only highlight of this property is that I had access to Coco Beach and Reef Playacar which is where I spent a lot of time. If you want a place in a walkable area, this is a good option. I wouldn’t waste money on all inclusive because your alcohol isn’t that at all, you can drink 20 drinks and never feel anything. Visit the sister properties to take advantage of their larger pools and beach, Playacar was such a beautiful property! After speaking with other visitors who were people of color, we all had similar experiences. Wait staff overlook you and will tend to others while you’re ignored. I’m a big tipper but they’d never know because of how I was treated. housekeeping was great, power went out several times over my 5 day staff and no hot water the first 2 days.
10
Keimarra
30 nov 2025
·
Soggiorno di 7 notti
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
10
Shannon
30 lug 2025
·
Soggiorno di 1 notte
The rooftop area was amazing and had a fun vibe to it. The entire staff was the best I’ve ever experienced at a place like this. Francisco was there almost everyday I was there on the rooftop area and he made it fun the whole time. Always provided amazing service and entertaining guy. Ricardo who works in the lobby bar was also an absolute pleasure to sit, drink, and speak with. He provided a lot of good knowledge of the local area and was genuinely great to have as one of the first faces you see walking into the hotel. The concierge desk, restaurant waiters, and cleaning staff were amazing as well. There are too many names to mention. Overall I would highly recommend this as a place to stay if you are looking to stay in Playa Del Carmen.
The rooftop area was amazing and had a fun vibe to it. The entire staff was the best I’ve ever experienced at a place like this. Francisco was there almost everyday I was there on the rooftop area and he made it fun the whole time. Always provided amazing service and entertaining guy. Ricardo who works in the lobby bar was also an absolute pleasure to sit, drink, and speak with. He provided a lot of good knowledge of the local area and was genuinely great to have as one of the first faces you see walking into the hotel. The concierge desk, restaurant waiters, and cleaning staff were amazing as well. There are too many names to mention. Overall I would highly recommend this as a place to stay if you are looking to stay in Playa Del Carmen.
4
Eustacia
9 ott 2024
·
Soggiorno di 3 notti
not a good location if you want relaxation, the property is located right across a bar that plays loud music all the way until 2/3 AM. the upside is that it’s a short walk from the beach. the hotel will try to persuade you to pay for a day pass to the sister properties with a shuttle; which is a short walk away- when in reality it’s for you to go tour a timeshare. the food is delicious in the mexican restaurant, the asian is bland. service is hit or miss, i was lucky with certain servers who were top notch then there are some who don’t even pay any attention to you.
not a good location if you want relaxation, the property is located right across a bar that plays loud music all the way until 2/3 AM. the upside is that it’s a short walk from the beach. the hotel will try to persuade you to pay for a day pass to the sister properties with a shuttle; which is a short walk away- when in reality it’s for you to go tour a timeshare. the food is delicious in the mexican restaurant, the asian is bland. service is hit or miss, i was lucky with certain servers who were top notch then there are some who don’t even pay any attention to you.
4
Ashley
12 nov 2025
·
Soggiorno di 10 notti
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
8
Kevin
29 ott 2025
·
Soggiorno di 4 notti
Rooms were clean but both showers were out of shampoo and soap. Staff could have been friendlier, many times walking into the lobby we weren’t welcomed because the entire staff was on their phones, not helping people, standing and on their phones. We stay in Mexico at least once or twice a year and it’s usually odd to walk by any staff and not be created. Food at rooftop was better than the food in the restaurants. When checking out, no one offered to help with luggage and that has never happened any where we’ve been. Think that all goes back to the lack of friendliness.
Rooms were clean but both showers were out of shampoo and soap. Staff could have been friendlier, many times walking into the lobby we weren’t welcomed because the entire staff was on their phones, not helping people, standing and on their phones. We stay in Mexico at least once or twice a year and it’s usually odd to walk by any staff and not be created. Food at rooftop was better than the food in the restaurants. When checking out, no one offered to help with luggage and that has never happened any where we’ve been. Think that all goes back to the lack of friendliness.
10
April
30 dic 2025
·
Soggiorno di 3 notti
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
10
Victor-Carlos L
30 set 2025
·
Soggiorno di 3 notti
My second time back. Better than last time. Christian, front desk answered all my questions. Female concierge, I believe her name is Elizabeth, gave great recommendation on places, restaurants, etc. I’ll be back soon.
My second time back. Better than last time. Christian, front desk answered all my questions. Female concierge, I believe her name is Elizabeth, gave great recommendation on places, restaurants, etc. I’ll be back soon.
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Posizione
Posizione centrale privilegiata a pochi passi dalla Quinta Avenida e a breve distanza dalla spiaggia. Molti notano un notevole rumore della vita notturna proveniente dai bar vicini fino a tarda notte.
Recensioni degli ospiti correlate
10
Nelson
24 mag 2024
·
Soggiorno di 4 notti
Great location,friendly staff
Great location,friendly staff
8
Roberto
7 mag 2025
·
Soggiorno di 7 notti
Very nice hotel, had it all, food was pretty good, roof top was very nice. The music from the neighborhood is extremely loud unt 2am.
Very nice hotel, had it all, food was pretty good, roof top was very nice. The music from the neighborhood is extremely loud unt 2am.
10
HARRY
17 dic 2024
·
Soggiorno di 1 notte
Excellent and great location if you want to stay away from all the loudness of 10th Ave, but still within walking distance
Excellent and great location if you want to stay away from all the loudness of 10th Ave, but still within walking distance
10
Keimarra
30 nov 2025
·
Soggiorno di 7 notti
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
10
Joshua
20 ott 2025
·
Soggiorno di 4 notti
Location, high quality + great service makes for a perfect adults only stay!
Location, high quality + great service makes for a perfect adults only stay!
10
Joseph
30 giu 2025
·
Soggiorno di 2 notti
The property is located off of quinta avenida but perfectly located so that your close to everything while also having some distance from the crazy night life. Every one that worked at the resort was friendly and helpful. The onsite dining and bars were also very good. Great place for couples to go.
The property is located off of quinta avenida but perfectly located so that your close to everything while also having some distance from the crazy night life. Every one that worked at the resort was friendly and helpful. The onsite dining and bars were also very good. Great place for couples to go.
10
Christin
7 nov 2025
·
Soggiorno di 1 notte
Clean room. Great location!! Roof top was awesome. Friendly staff and good breakfast buffet. Definitely would stay again.
Clean room. Great location!! Roof top was awesome. Friendly staff and good breakfast buffet. Definitely would stay again.
8
Farzana
4 lug 2025
·
Soggiorno di 5 notti
The location is fantastic , close to shops, nightlife and very central. The hotel is lucky to have mostly incredible, polite, professional staff - we have to mention Brenda, Antonio and Christhian. All extremely helpful and really tried to resolve the problems we had at the hotel. We had problems with noise and music from The bars opposite the hotel until 5am on first night :( There is no beach with Reef 28 and the private Reef Beach is with an extra charge ,15 minutes away. Breakfast is nice with lots of nice choices and fruits - polite friendly staff. Thank you Brenda …. You are a star ⭐ we hope too see you again . July 2025
The location is fantastic , close to shops, nightlife and very central. The hotel is lucky to have mostly incredible, polite, professional staff - we have to mention Brenda, Antonio and Christhian. All extremely helpful and really tried to resolve the problems we had at the hotel. We had problems with noise and music from The bars opposite the hotel until 5am on first night :( There is no beach with Reef 28 and the private Reef Beach is with an extra charge ,15 minutes away. Breakfast is nice with lots of nice choices and fruits - polite friendly staff. Thank you Brenda …. You are a star ⭐ we hope too see you again . July 2025
10
April
30 dic 2025
·
Soggiorno di 3 notti
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
10
Randy
13 mar 2025
·
Soggiorno di 4 notti
A couple things…just get the breakfast package, there are far too many amazing places to eat on 5th street to eat the food at the hotel. Secondly if you want to be able to go to bed early also not an ideal place to stay, there are a couple bars surrounding the hotel and they are really loud usually until 1-2am. Other than that, amazing place, very clean rooms and the rooftop bar and pool is awesome!
A couple things…just get the breakfast package, there are far too many amazing places to eat on 5th street to eat the food at the hotel. Secondly if you want to be able to go to bed early also not an ideal place to stay, there are a couple bars surrounding the hotel and they are really loud usually until 1-2am. Other than that, amazing place, very clean rooms and the rooftop bar and pool is awesome!
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Ristorazione
La colazione a buffet è spesso elogiata e il ristorante messicano è un favorito comune, mentre gli altri locali e le bevande ricevono recensioni contrastanti. La formula all-inclusive presenta notevoli esclusioni (ad esempio, liquori di pregio), la cena spesso richiede la prenotazione, è necessario firmare i conti e il servizio in camera/portare cibo nelle camere non è offerto.
Recensioni degli ospiti correlate
8
Sharicka
31 lug 2025
·
Soggiorno di 5 notti
Pros: great location, staff were greatly , clean, all inclusive. Adults only and accommodated sister resort not having available times for massages, massages available at property were good. Cons: unable to bring food back to your room, no room service, very small pool, not enough seating on top deck, food was okay at best, premium liquor not included, most meals were served lukewarm, some “hot” items weren’t even Luke warm, excursions weren’t explained in detail, weren’t told about exclusions for excursion and time was for excursion was almost 3 hours longer than what we were told.
Pros: great location, staff were greatly , clean, all inclusive. Adults only and accommodated sister resort not having available times for massages, massages available at property were good. Cons: unable to bring food back to your room, no room service, very small pool, not enough seating on top deck, food was okay at best, premium liquor not included, most meals were served lukewarm, some “hot” items weren’t even Luke warm, excursions weren’t explained in detail, weren’t told about exclusions for excursion and time was for excursion was almost 3 hours longer than what we were told.
10
Katlin Marie
13 nov 2025
·
Soggiorno di 4 notti
The room was beautiful, staff was amazing and very friendly. Breakfast, roof top bar/restaurant, Asian and Italian food was incredible. The hotel was walking distance to 5th Ave with adorable shops!
The room was beautiful, staff was amazing and very friendly. Breakfast, roof top bar/restaurant, Asian and Italian food was incredible. The hotel was walking distance to 5th Ave with adorable shops!
8
Sidney
8 feb 2025
·
Soggiorno di 9 notti
DJ way too loud on the rooftop. It's the only place you can lay out to get sun... the music is at Dance Club volume for most of the day-with no one dancing. There is nowhere to get away from the loud music...not relaxing for an adults only Hotel. Great chef for the Italian and Asian offerings-good service! The Mexican restaurant items were good however the service was not. Rooms smelled very musty and it was a hassle to get the hotel staff to lower the air conditioning temp to a comfortable level.
DJ way too loud on the rooftop. It's the only place you can lay out to get sun... the music is at Dance Club volume for most of the day-with no one dancing. There is nowhere to get away from the loud music...not relaxing for an adults only Hotel. Great chef for the Italian and Asian offerings-good service! The Mexican restaurant items were good however the service was not. Rooms smelled very musty and it was a hassle to get the hotel staff to lower the air conditioning temp to a comfortable level.
8
Dionisis
1 gen 2026
·
Soggiorno di 6 notti
The room was really nice and spacious and cleaning staff very polite. We had food at two restaurants. The Mexican one was much better, food was tasty but service was lazy (asked twice for our drinks which arrived after our starter and then had to ask for glasses for the water). The roof garden restaurant had really awful food. Can’t find a positive to say.
The room was really nice and spacious and cleaning staff very polite. We had food at two restaurants. The Mexican one was much better, food was tasty but service was lazy (asked twice for our drinks which arrived after our starter and then had to ask for glasses for the water). The roof garden restaurant had really awful food. Can’t find a positive to say.
8
Hugo
3 mag 2025
·
Soggiorno di 4 notti
No es todo incluido, algunas cosas del menú estan excluídas, las camas del roof top estan excluídas ect
No es todo incluido, algunas cosas del menú estan excluídas, las camas del roof top estan excluídas ect
8
Khalil
8 nov 2025
·
Soggiorno di 7 notti
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
6
Vegard
14 nov 2025
·
Soggiorno di 6 notti
Helt greit hotell – verken mer eller mindre. Vi hadde all inclusive, og det leverte dessverre langt under forventningene. Maten var generelt lite appetittvekkende, og mange av rettene var ikke inkludert i pakken, men kostet ekstra. Vin var ikke opplyst som inkludert noe sted – tvert imot stod den kun listet med høye priser. Da vi spurte, fikk vi riktignok husets vin, men med en litt sur mine. Hotellet reklamerer med tre restauranter, men i realiteten er det kun én meksikansk restaurant som holder åpent hver dag. Frokostsalen gjøres om til italiensk og asiatisk annenhver kveld, og på mandager er alt annet enn den meksikanske stengt. Det var også utfordrende å få bord. Minibaren besto av et par bokser brus og én øl – og det var det. Under måltidene var personalet så raske på å rydde at tallerkener ble tatt før vi var ferdige med å spise. Selve hotellet begynner også å bære preg av slitasje og kunne hatt godt av en oppgradering. De ansatte var hyggelige og imøtekommende, men fremstod generelt uorganiserte.
Helt greit hotell – verken mer eller mindre. Vi hadde all inclusive, og det leverte dessverre langt under forventningene. Maten var generelt lite appetittvekkende, og mange av rettene var ikke inkludert i pakken, men kostet ekstra. Vin var ikke opplyst som inkludert noe sted – tvert imot stod den kun listet med høye priser. Da vi spurte, fikk vi riktignok husets vin, men med en litt sur mine. Hotellet reklamerer med tre restauranter, men i realiteten er det kun én meksikansk restaurant som holder åpent hver dag. Frokostsalen gjøres om til italiensk og asiatisk annenhver kveld, og på mandager er alt annet enn den meksikanske stengt. Det var også utfordrende å få bord. Minibaren besto av et par bokser brus og én øl – og det var det. Under måltidene var personalet så raske på å rydde at tallerkener ble tatt før vi var ferdige med å spise. Selve hotellet begynner også å bære preg av slitasje og kunne hatt godt av en oppgradering. De ansatte var hyggelige og imøtekommende, men fremstod generelt uorganiserte.
10
Sean
11 nov 2025
·
Soggiorno di 10 notti
Breakfast was excellent. Views from the rooftop were good. Staff were helpful and friendly.
Breakfast was excellent. Views from the rooftop were good. Staff were helpful and friendly.
10
April
30 dic 2025
·
Soggiorno di 3 notti
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
6
Sagrario Cordova
30 dic 2025
·
Soggiorno di 3 notti
Perfect location, staff and cleanliness. What I don’t understand is why they have an all inclusive package when in reality it’s NOT an all inclusive. I’ve been staying here for the past 5 years or so with my husband but you’ve lost a client. Only half of your menu is included!
Perfect location, staff and cleanliness. What I don’t understand is why they have an all inclusive package when in reality it’s NOT an all inclusive. I’ve been staying here for the past 5 years or so with my husband but you’ve lost a client. Only half of your menu is included!
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10
Jose
15 ott 2023
·
Soggiorno di 3 notti
Excelente trato
Excelente trato
10
Gabriel Morales
9 mag 2023
·
Soggiorno di 3 notti
Cercania a 5ta avenida, limpiza, staff
Cercania a 5ta avenida, limpiza, staff
8
Gary
2 settimane fa
·
Soggiorno di 2 notti
Fantastic location, not too noisy at night, close to beach and nightlife. Rooftop pool was a real treat. Spa was very classy facility even though in the end I had to cancel my session for other reasons.
Fantastic location, not too noisy at night, close to beach and nightlife. Rooftop pool was a real treat. Spa was very classy facility even though in the end I had to cancel my session for other reasons.
8
Ana Bertha
3 settimane fa
·
Soggiorno di 1 notte
Alimentos de primera los meseros muy amables, en recepción nada cordiales
Alimentos de primera los meseros muy amables, en recepción nada cordiales
10
Pablo
15 lug 2026
·
Soggiorno di 1 notte
Excelente hotel, Areas a mejorar la comida cuando es todo incluido
Excelente hotel, Areas a mejorar la comida cuando es todo incluido
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 00:00
Prima delle 12:00
Hai delle domande?
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Stai considerando questo hotel per il tuo viaggio a Playa del Carmen?
Quali sono generalmente le tariffe delle camere al The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive di Playa del Carmen nei prossimi mesi?
Nei prossimi 60-90 giorni, le tariffe delle camere al The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive di Playa del Carmen si aggirano solitamente intorno a 97 USD a notte per due ospiti, con prezzi che variano da 84 USD a 156 USD nelle date di punta.
Qual è il periodo migliore per visitare il The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive se desidero evitare la folla?
La domanda al The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive di Playa del Carmen raggiunge il picco a dicembre e scende al minimo a giugno. Pianifica una visita a giugno per un’esperienza più tranquilla; dicembre è il mese più affollato per i viaggiatori.
Cosa c’è nelle vicinanze e che tipo di soggiorno posso aspettarmi al The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive di Playa del Carmen?
Situato a Quintana Roo, il The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive di Playa del Carmen si trova a pochi passi da Quinta Avenida, dalla spiaggia di Mamitas e dal centro commerciale Quinta Alegría, ideale per passeggiate in riva al mare e serate in città. I temi dell’hotel ruotano attorno a spiaggia/costa e spa/relax, quindi è ben adatto per fughe romantiche o di lusso.
Quale mese è il più economico per prenotare una camera al The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive di Playa del Carmen?
Settembre è il mese più economico per soggiornare al The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive di Playa del Carmen, con una media di 127 USD a notte; gennaio è il più costoso a 257 USD. Le tariffe più basse di settembre coincidono con il fatto che giugno è il mese più tranquillo per quanto riguarda la folla.
Come si confrontano i prezzi del The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive con quelli degli altri hotel di Playa del Carmen?
Il The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive di Playa del Carmen è più economico di 4 hotel comparabili su 10 nelle vicinanze, con una mediana tipica di 169 USD a notte rispetto a circa 148 USD per i concorrenti.
Come si confronta il prezzo per notte di The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive, Playa del Carmen con quello delle ultime settimane?
Il prezzo attuale di The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive, Playa del Carmen è di 127 USD a notte per 2 ospiti, un prezzo alto per questo hotel: circa 15% al di sopra della media di 109 USD degli ultimi sessanta giorni. Nello stesso periodo, nella maggior parte delle notti le tariffe erano comprese tra 88 USD e 163 USD.
Prezzi per le prossime date
settembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-09-19: 127.96999772109984USD
- 2026-09-20: 126.96999914321898USD
- 2026-09-21: 126.96999914321898USD
- 2026-09-22: 126.96999914321898USD
- 2026-09-23: 126.90411434936523USD
- 2026-09-24: 126.90411434936523USD
- 2026-09-25: 126.90411434936523USD
- 2026-09-26: 126.6031006248474USD
- 2026-09-27: 127.82122052078246USD
- 2026-09-28: 127.96999772109984USD
- 2026-09-29: 126.96999914321898USD
- 2026-09-30: 128.9699962989807USD
- 2026-10-01: 127.96999772109984USD
- 2026-10-02: 127.96999772109984USD
- 2026-10-03: 126.96999914321898USD
- 2026-10-04: 113.18778130187988USD
- 2026-10-05: 119.97000034027099USD
- 2026-10-06: 93.96999352645874USD
- 2026-10-07: 93.96999352645874USD
- 2026-10-08: 119.97000034027099USD
- 2026-10-09: 119.97000034027099USD
- 2026-10-10: 119.97000034027099USD
- 2026-10-11: 113.3835702758789USD
- 2026-10-12: 119.97000034027099USD
- 2026-10-13: 118.96999300460814USD
- 2026-10-14: 119.97000034027099USD
- 2026-10-15: 119.97000034027099USD
- 2026-10-16: 115.96999727096556USD
- 2026-10-17: 119.97000034027099USD
- 2026-10-18: 115.96999727096556USD
- 2026-10-19: 114.9699986930847USD
- 2026-10-20: 116.96999584884642USD
- 2026-10-21: 93.96999352645874USD
- 2026-10-22: 93.96999352645874USD
- 2026-10-23: 116.96999584884642USD
- 2026-10-24: 93.96999352645874USD
- 2026-10-25: 93.96999352645874USD
- 2026-10-26: 93.96999352645874USD
- 2026-10-27: 117.96999442672728USD
- 2026-10-28: 119.97000034027099USD
- 2026-10-29: 99.96999375152588USD
- 2026-10-30: 100.97000108718872USD
- 2026-10-31: 115.96999727096556USD
- 2026-11-01: 131.96999203262328USD
- 2026-11-02: 131.96999203262328USD
- 2026-11-03: 131.96999203262328USD
- 2026-11-04: 131.96999203262328USD
- 2026-11-05: 131.96999203262328USD
- 2026-11-06: 131.96999203262328USD
- 2026-11-07: 131.96999203262328USD
- 2026-11-08: 131.96999203262328USD
- 2026-11-09: 131.96999203262328USD
- 2026-11-10: 131.96999203262328USD
- 2026-11-11: 131.96999203262328USD
- 2026-11-12: 131.96999203262328USD
- 2026-11-13: 131.96999203262328USD
- 2026-11-14: 132.05700059661865USD
- 2026-11-15: 131.96999203262328USD
- 2026-11-16: 131.96999203262328USD
- 2026-11-17: 131.96999203262328USD
- 2026-11-18: 131.96999203262328USD
- 2026-11-19: 131.96999203262328USD
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica. Tutti gli ospiti, compresi i bambini, devono fornire un documento di identità valido rilasciato dalle autorità competenti al momento del check-in.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti con carte di credito e i contanti
- La struttura è dotata di un estintore antincendio
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.
- Piscina accessibile dalle 08:00 alle 22:00.
- È necessario prenotare i massaggi e i trattamenti spa. Per effettuare la prenotazione, contattare un hotel prima dell'arrivo, utilizzando i recapiti riportati nella conferma della prenotazione.
- I bambini sotto i 18 anni non sono ammessi in questa struttura per soli adulti.
- Nella struttura non sono ammessi animali, inclusi quelli per l'assistenza ai disabili.
- Costo colazione a buffet: 10 USD a persona (importo approssimativo).
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Ristorante
Piscina
Business center
Parcheggio valet
Banco escursioni
Informazioni generali
Ristorante
Camere non fumatori
Sauna
Idromassaggio/Jacuzzi
Bagno turco
Massaggi
SPA e centro benessere
Trattamenti corpo
Trattamenti viso
Bar della piscina
Per soli adulti
Beach Sun Loungers
Snack Bar/Deli
Servizi
Business center
Banco escursioni
Servizio di pulizia
Servizio banchetti
Cassetta di sicurezza
Deposito bagagli
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Attività
Piscina
Immersioni subacquee
Biliardo
Piscina coperta
Piscina scoperta
Piscina scoperta riscaldata
Musica dal vivo
Pool (Indoor)
Pool (Infinity)
Mobili da esterno
Pool (Rooftop)
Pool (Seasonal Outdoor)
Ping pong
Terrazza
Fitness Center (nearby)
Parcheggio
Parcheggio
Parcheggio valet
Parcheggio gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito