GAIA Hotel & Residence Phu Quoc

First impressions of the hotel were not great as we stepped into the main building and saw the tiny little swimming pool to the side of the reception. HOWEVER, we then went to our 2 bedroom apartment in the back complex which was obviously a newer extension and we were so pleased and surprised to see the much newer and larger pool and grass area in from on the apartment blocks! The apartments were clean and well equipped and the aircon was good. There’s quite a few mosquitos due to the greenery so we didn’t sit outside on the lovely terrace area but it was beautifully lit up at night with some fairy lights in the trees and the lights from the pool. The staff were very helpful, particularly cos you have to manoeuvre quite a few stairs to get to the rooms and so with our multitude of large cases, it proved a little struggle when we were checking out. The staff were friendly and let us store our luggage for free after check out whilst we explored some more. Price is above average for this area but definitely worth it due to the quality of accommodation, location (short walk to the night market and loads of restaurants and massage facilities nearby).

Room should have been cleaner and sometimes there were no towels. No cushions by pool. No where to sit and read comfortably at hotel. Good location.

Room clean, staff friendly

We had the 2 bed apartment on 9th floor. Spacious. Lovely view from patio, great to watch the sunsets. Central location to access each end of island. Lots of restaurants, shops and businesses. Only a couple of minutes walk across the road to beach. Easy use of the free bus to Grand world and that end of the island.

Front desk staff are so friendly and help you out with anything. Always got greeted with a smile. Location of the hotel is great. Right next to Long beach area with lots of restaurants.