HOTELITO AZUL
162 US$
/ noche
Promedio para noviembre
Precios para HOTELITO AZUL
Selecciona fechas para ver precios y disponibilidad
162 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En HOTELITO AZUL, los precios por noche son de 144 US$ de media en el mes más barato (septiembre) y de 316 US$ en el mes más caro (enero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 316 US$ |
| febrero | 220 US$ |
| marzo | 182 US$ |
| abril | 195 US$ |
| mayo | 174 US$ |
| junio | 310 US$ |
| julio | 168 US$ |
| agosto | 194 US$ |
| septiembre | 144 US$ |
| octubre | 146 US$ |
| noviembre | 162 US$ |
| diciembre | 222 US$ |
E
F
M
A
M
J
J
A
S
O
nov · 162 US$
N
D
Más caro: enero (aprox. 316 US$)
Más barato: septiembre (aprox. 144 US$)
Acerca de esta propiedad
Hotel de lujo a pocos pasos de la playa de Tulum con 2 piscinas al aire libre, servicios de spa y opciones de gastronomía internacional.
Ubicación
Hotelito Azul - A Michelin Key Winner se encuentra en el barrio Zona Hotelera de Tulum, cerca del aeropuerto y en la playa. Acércate a atracciones turísticas de la talla de Parque Xel-Há antes de sumergirte en la belleza natural de la región en Playa de Tulum y Parque Nacional Tulum. Centro de salud y bienestar Holistika Art Walk y LabnaHa Ecopark Adventures también merecen la pena. Descubre todas las actividades acuáticas que podrás hacer en la zona, como kayak o submarinismo; además, tendrás ocasión de disfrutar de la naturaleza al aire libre con opciones tan variadas como las rutas a pie o en bicicleta o el lanzamiento en tirolina.
Restaurante
Sauna
Habitaciones para no fumadores
Servicio de limpieza
Caja fuerte
Playa privada
Ubicación
Carretera Tulum-Boca Paila, KM 5.8, zona costera, 77780 Tulum, Q.R., Mexico, Zona Hotelera, Tulum, Tulum, Estado de Quintana Roo, México
Opciones de habitación
18
Habitación Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
646 ft²
Vista al marBalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
18
Suite Business - Vista Jardín
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 8
377 ft²
Vista al jardínBalcónAire acondicionadoBaño privadoCaja fuerteEntrada privada
18
Villa Estándar (Gardenview)
Detalles de la oferta
1 Cama Doble Extragrande
485 ft²
Vista al jardínAire acondicionadoConexión Wi-Fi (gratuita)Sofá camaEntrada privada
18
Villa estándar con piscina de inmersión
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
1066 ft²
Vista al jardínBalcónAire acondicionadoConexión Wi-Fi (gratuita)Sofá camaPiscina privadaEntrada privada
8
Sky Deluxe Room
Detalles de la oferta
1 Cama Doble Extragrande
485 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
18
Suite Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 8
377 ft²
Vista al marBalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privadoEntrada privada
9
Bungalow Junto A La Playa
Detalles de la oferta
1 Cama Doble Extragrande
377 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)
Reseñas de los huéspedes sobre HOTELITO AZUL
6.7
Agradable
Basado en 563 comentarios verificados
¿Quién se queda aquí?
Pareja
100%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Las reseñas del HOTELITO AZUL describen una propiedad frente a la playa, con un estilo selvático y elegante, impresionantes vistas desde la azotea y un personal destacable, pero también problemas recurrentes de mantenimiento, un horario de atención limitado y operaciones irregulares que hacen que los precios elevados sean difíciles de justificar.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
Las reseñas del HOTELITO AZUL describen una propiedad frente a la playa, con un estilo selvático y elegante, impresionantes vistas desde la azotea y un personal destacable, pero también problemas recurrentes de mantenimiento, un horario de atención limitado y operaciones irregulares que hacen que los precios elevados sean difíciles de justificar.
Los huéspedes valoran el acceso a la playa, las piscinas y las vistas desde la azotea, así como un gimnasio bien equipado, pero mencionan cierres, requisitos de reserva y áreas que necesitan reparación. Las habitaciones varían desde un estilo rústico-chic con excelentes vistas al mar hasta espacios que se sienten oscuros o engañosos, con informes de ruido, Wi-Fi débil y problemas ocasionales con el agua caliente o el aire acondicionado. El servicio se describe con frecuencia como amable, pero limitado a ciertas horas y con coordinación a través de WhatsApp, mientras que la oferta gastronómica en el sitio suele ser sabrosa pero cara y a veces lenta; en general, la relación calidad-precio parece variable para las tarifas. Espere un entorno hermoso y relajado con un servicio y comodidades variables.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Entorno frente a la playa con piscinas infinitas en la azotea y terrazas panorámicas, además de un gimnasio que muchos huéspedes elogian. Sin embargo, los informes recurrentes citan cierres de instalaciones, horarios limitados o requisitos de reserva, áreas con poco mantenimiento (azotea/piscinas/muebles) y sistemas de estacionamiento incómodos o de entrada con códigos QR.
Reseñas de huéspedes relacionadas
6
Rebecca
22 jun 2024
·
Se alojó 2 noches
Gym cannot be open until 8 am and that is very late When we have tours and family waiting for us
Gym cannot be open until 8 am and that is very late When we have tours and family waiting for us
8
Nicolas
18 ene 2023
·
Se alojó 1 noche
Hotel muy bonito y estancia muy agradable, el único tema es que la alberca estaba en mantenimiento y no pudimos hacer uso de ella.
Hotel muy bonito y estancia muy agradable, el único tema es que la alberca estaba en mantenimiento y no pudimos hacer uso de ella.
8
Peta
14 ago 2025
·
Se alojó 1 noche
Property is beautiful. Just like pics . I stayed before and love it there . The two pools are beautiful and o love the villa on the beach .
Property is beautiful. Just like pics . I stayed before and love it there . The two pools are beautiful and o love the villa on the beach .
6
Ranvir
28 dic 2025
·
Se alojó 6 noches
Hotel is location is perfect, with beech front access, with plenty of bars & restaurants within walking distance. Room was good with a very cold plunge pool & separate seating area to relax. Unfortunately due to shortage of staff, bars located by pools were not open, therefore no ability to get drinks or food there which was a bit disappointing. The hotel is looking a bit tired & could do with some areas being upgraded to bring it back to a high standard.
Hotel is location is perfect, with beech front access, with plenty of bars & restaurants within walking distance. Room was good with a very cold plunge pool & separate seating area to relax. Unfortunately due to shortage of staff, bars located by pools were not open, therefore no ability to get drinks or food there which was a bit disappointing. The hotel is looking a bit tired & could do with some areas being upgraded to bring it back to a high standard.
10
Daniel
2 dic 2025
·
Se alojó 2 noches
The service is the best part of this resort. From the servers, to housekeeping to Samantha at the front desk, everyone is attentive and super nice. The beach is gorgeous and most of the rooms are nice (some are a bit basic but also cheaper). Location is great. Entrance is a bit iffy and is easy to miss.
The service is the best part of this resort. From the servers, to housekeeping to Samantha at the front desk, everyone is attentive and super nice. The beach is gorgeous and most of the rooms are nice (some are a bit basic but also cheaper). Location is great. Entrance is a bit iffy and is easy to miss.
8
Erin
9 feb 2026
·
Se alojó 3 noches
Cute design. Boho chic. Good food but expensive. A few things to be aware of: - Pre-registration / check-in: A lengthy registration acknowledgement form is required prior to arrival. Lots of rules! - Check-in: The hotel sent a QR code which we had assumed was for parking. It was not. It was actually to get into the hotel and you have to click a certain button to be able to use it. Hence just getting access the first day was hard. -Parking: There is no signage and the gate is locked at all times. You have to ask the hotel any time you want to use your vehicle and there were restrictions on hours. - Service times: They don't have staff on site at all times so you have to check in prior to 6pm and you have to make reservations 24 hours in advance to use the gym or rooftop hot tubs. - Infinity Pool / Rooftop: were beautiful and somewhere you'd want to have a drink or food but they don't serve any and you're not allowed to bring anything up there. - Filtered water: Only housekeeping offers this and you get 2 medium sized refillable bottles a day. The reception will not support any extra refill requests. - Smell: We stayed in a ground floor beach front unit and sometime smelled a faint scent of sewage in our room. This might be a plumbing issue and seemed to occur at other places along the strip as well so probably a common issue for many hotels there. -Service fee: Missed it when we booked but they charged 7% on top of our hotels.com rate. This is not standard there
Cute design. Boho chic. Good food but expensive. A few things to be aware of: - Pre-registration / check-in: A lengthy registration acknowledgement form is required prior to arrival. Lots of rules! - Check-in: The hotel sent a QR code which we had assumed was for parking. It was not. It was actually to get into the hotel and you have to click a certain button to be able to use it. Hence just getting access the first day was hard. -Parking: There is no signage and the gate is locked at all times. You have to ask the hotel any time you want to use your vehicle and there were restrictions on hours. - Service times: They don't have staff on site at all times so you have to check in prior to 6pm and you have to make reservations 24 hours in advance to use the gym or rooftop hot tubs. - Infinity Pool / Rooftop: were beautiful and somewhere you'd want to have a drink or food but they don't serve any and you're not allowed to bring anything up there. - Filtered water: Only housekeeping offers this and you get 2 medium sized refillable bottles a day. The reception will not support any extra refill requests. - Smell: We stayed in a ground floor beach front unit and sometime smelled a faint scent of sewage in our room. This might be a plumbing issue and seemed to occur at other places along the strip as well so probably a common issue for many hotels there. -Service fee: Missed it when we booked but they charged 7% on top of our hotels.com rate. This is not standard there
4
Mariafrancesca
25 ene 2026
·
Se alojó 9 noches
Very unfriendly staff at reception: we arrived after 6pm and received a Whatsapp at 4pm (we were on a flgiht) with a QR code to enter the building and no indications where we could find our rooms' keys. The reception hours are vague to say the least. Reception is sometimes not present until 11.30am or after 5pm. The entrance after 6pm is from a very dark narrow corridor which is clearly meant to be a side entrance for workers, rather than guests. The driver that reception suggested for trips into town charged 33% more than regular taxis and was never on time, in the 10 days we were in Tulum. The food on the beach took 3 hours to arrive on january 1st: we ordered at 1pm and got food at 4pm and received no excuses nor discount. The bars at the roof terrace swimming pool were not open and we were told we could not take our own food/drinks - then, what's the point of having a roof terrace with a pool? The location is good (although the two side properties are abandoned), the rooms are large and well cleaned; the rest is not worth the money. Much better choices in Tulum in this price range. We paid 5-star prices for a 3-star hotel. One last thing: the suite with its own pool is a trap. The main window is on the main street and there's a lot of noise in that room. And the water in the pool cannot be heated. Only cold water.
Very unfriendly staff at reception: we arrived after 6pm and received a Whatsapp at 4pm (we were on a flgiht) with a QR code to enter the building and no indications where we could find our rooms' keys. The reception hours are vague to say the least. Reception is sometimes not present until 11.30am or after 5pm. The entrance after 6pm is from a very dark narrow corridor which is clearly meant to be a side entrance for workers, rather than guests. The driver that reception suggested for trips into town charged 33% more than regular taxis and was never on time, in the 10 days we were in Tulum. The food on the beach took 3 hours to arrive on january 1st: we ordered at 1pm and got food at 4pm and received no excuses nor discount. The bars at the roof terrace swimming pool were not open and we were told we could not take our own food/drinks - then, what's the point of having a roof terrace with a pool? The location is good (although the two side properties are abandoned), the rooms are large and well cleaned; the rest is not worth the money. Much better choices in Tulum in this price range. We paid 5-star prices for a 3-star hotel. One last thing: the suite with its own pool is a trap. The main window is on the main street and there's a lot of noise in that room. And the water in the pool cannot be heated. Only cold water.
8
Eleanor
1 dic 2025
·
Se alojó 5 noches
Let’s start by saying that the staff at the 2 restaurants were delightful, engaging and hospitable. Our room was lovely- if a bit rustic- but had a gorgeous view. The shower is cool, bed was comfy, perfect pillows. Lots of fresh water provided. Only bummer was the thatched roof leaked (kind of significantly) during a particularly strong rainstorm. Now for the rest: we came in the offseason- and it was VERY apparent. Hotel ran out of clean beach towels, food prices were exorbitant (walk down the beach to the more elevated hotel, Amansala, and pay 1/2 the price), had a significant credit for drinks but there were so many restrictions we had virtually no choices, concierge was not to be found, reception was rarely onsite with spotty communication- you get the picture. The most egregious factor, though, was the rooftop “pavilion”. Though the view is amazing- it is clear that it has been abandoned for years. Broken chairs, janky ladder to (amazing) infinity pool, general disrepair. All told, the Hotelito Azul is a little gem. The vegetation is incredible, the vibe is on point, and it feels rustic, yet inviting. But they need to step it up in order to compete with the plethora of choices on this beach alone that offer updated accommodations and amenities. Or at least deliver what they promised.
Let’s start by saying that the staff at the 2 restaurants were delightful, engaging and hospitable. Our room was lovely- if a bit rustic- but had a gorgeous view. The shower is cool, bed was comfy, perfect pillows. Lots of fresh water provided. Only bummer was the thatched roof leaked (kind of significantly) during a particularly strong rainstorm. Now for the rest: we came in the offseason- and it was VERY apparent. Hotel ran out of clean beach towels, food prices were exorbitant (walk down the beach to the more elevated hotel, Amansala, and pay 1/2 the price), had a significant credit for drinks but there were so many restrictions we had virtually no choices, concierge was not to be found, reception was rarely onsite with spotty communication- you get the picture. The most egregious factor, though, was the rooftop “pavilion”. Though the view is amazing- it is clear that it has been abandoned for years. Broken chairs, janky ladder to (amazing) infinity pool, general disrepair. All told, the Hotelito Azul is a little gem. The vegetation is incredible, the vibe is on point, and it feels rustic, yet inviting. But they need to step it up in order to compete with the plethora of choices on this beach alone that offer updated accommodations and amenities. Or at least deliver what they promised.
8
Robert
25 feb 2023
·
Se alojó 5 noches
We booked last minute and got a great deal on a ocean suite. The cabin was adorable and view amazing. Everyone at the hotel is very friendly and helpful. The gym is modern and well equipped. The rooftop deck and infinity pool is fantastic and sets the hotel apart.
We booked last minute and got a great deal on a ocean suite. The cabin was adorable and view amazing. Everyone at the hotel is very friendly and helpful. The gym is modern and well equipped. The rooftop deck and infinity pool is fantastic and sets the hotel apart.
4
Andrew
6 oct 2025
·
Se alojó 4 noches
The hotel is just okay and looks nothing like the pictures online. The biggest issue is the condition of the pools and deck flooring—there’s clearly a lot of deferred maintenance. The lobby is nice, with a quaint boutique feel, but it wasn’t really open during our stay. September is their slow season, so the restaurant had very limited hours and most menu items were unavailable. The front desk operates on a similar schedule, open roughly from 10 a.m. to 5 p.m. If you need anything outside those hours, you have to contact them through WhatsApp, which is slow and inconvenient. To be fair, the staff were very friendly and genuinely tried to be helpful, but the service overall was lacking. Our ocean-view room was spacious, close to the water, and had a great view. It did have a bit of an “earthy” feel—not quite our style—but it was still comfortable. Overall, the hotel feels tired and in need of investment. If you can get a good deal, it might be worth considering, but at over $400 a night for an ocean-view room, we felt it was overpriced for what you actually get. Nice people who try hard, but the owners need to put some money into the property—or at least update the photos to reflect reality.
The hotel is just okay and looks nothing like the pictures online. The biggest issue is the condition of the pools and deck flooring—there’s clearly a lot of deferred maintenance. The lobby is nice, with a quaint boutique feel, but it wasn’t really open during our stay. September is their slow season, so the restaurant had very limited hours and most menu items were unavailable. The front desk operates on a similar schedule, open roughly from 10 a.m. to 5 p.m. If you need anything outside those hours, you have to contact them through WhatsApp, which is slow and inconvenient. To be fair, the staff were very friendly and genuinely tried to be helpful, but the service overall was lacking. Our ocean-view room was spacious, close to the water, and had a great view. It did have a bit of an “earthy” feel—not quite our style—but it was still comfortable. Overall, the hotel feels tired and in need of investment. If you can get a good deal, it might be worth considering, but at over $400 a night for an ocean-view room, we felt it was overpriced for what you actually get. Nice people who try hard, but the owners need to put some money into the property—or at least update the photos to reflect reality.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La limpieza suele ser elogiada y muchos espacios se sienten limpios. Aún así, varias reseñas mencionan olores a humedad, fugas, cojines/toallas de playa desgastados o rotos y plagas ocasionales.
Reseñas de huéspedes relacionadas
4
Darren
13 oct 2024
·
Se alojó 6 noches
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
10
Spencer
8 mar 2024
·
Se alojó 2 noches
Everything was perfect from the beginning to end. Our rooms were tidy and clean and also air conditioned. We had a jungle view room, on the treehouse. Our shower ran hot and cold water and was clean. No bugs, clean towels. The pool areas and the beach area felt clean and private. We heard music the first night but it stopped around 9 pm. We highly recommend.
Everything was perfect from the beginning to end. Our rooms were tidy and clean and also air conditioned. We had a jungle view room, on the treehouse. Our shower ran hot and cold water and was clean. No bugs, clean towels. The pool areas and the beach area felt clean and private. We heard music the first night but it stopped around 9 pm. We highly recommend.
6
Mary
22 feb 2024
·
Se alojó 4 noches
Tulum is beautiful, and the hotel aesthetically is very nice. We had a bumpy check-in, but they did resolve the issue, so for that I was thankful. We booked an ocean view room, expecting an ocean view, but upon arrival, our room could only see a sliver of the ocean, more like a partial ocean view... This was quite disappointing for what we paid $$$. However, we went back to the front desk, and they gave us a new room with a much better view in the same room price. The room was okay itself, the bathroom had an odd stench, and there were lots of ants, in the bathroom, and also in the room near the fridge, and unfortunately, they got into our food in the fridge. All of Tulum is expensive, but I felt like what we paid for the room, it could have been nicer. Housekeeping only came around 4 pm, which was a bit frustrating. The food and drinks in the hotel are outrageously expensive. The first morning we wanted additional coffee than what was provided in our room, and it cost $30 USD for 2 small coffees and 1 juice. Later we went to the rooftop area, which is super cool, and got 2 palomas and it was $23 USD for 1 drink... I live in LA, and that seems high for LA, much less for Mexico... overall, the property was beautiful, the room was okay, and the staff was alright. If I return to Tulum, I will probably try to stay somewhere else.
Tulum is beautiful, and the hotel aesthetically is very nice. We had a bumpy check-in, but they did resolve the issue, so for that I was thankful. We booked an ocean view room, expecting an ocean view, but upon arrival, our room could only see a sliver of the ocean, more like a partial ocean view... This was quite disappointing for what we paid $$$. However, we went back to the front desk, and they gave us a new room with a much better view in the same room price. The room was okay itself, the bathroom had an odd stench, and there were lots of ants, in the bathroom, and also in the room near the fridge, and unfortunately, they got into our food in the fridge. All of Tulum is expensive, but I felt like what we paid for the room, it could have been nicer. Housekeeping only came around 4 pm, which was a bit frustrating. The food and drinks in the hotel are outrageously expensive. The first morning we wanted additional coffee than what was provided in our room, and it cost $30 USD for 2 small coffees and 1 juice. Later we went to the rooftop area, which is super cool, and got 2 palomas and it was $23 USD for 1 drink... I live in LA, and that seems high for LA, much less for Mexico... overall, the property was beautiful, the room was okay, and the staff was alright. If I return to Tulum, I will probably try to stay somewhere else.
8
Lisa
18 nov 2025
·
Se alojó 6 noches
Yes. Flavio VERY helpful, as was everyone else. Esmeralda, cleaner, good. Helpful staff. But the lighting in the room and bathroom was very dim. Yes, we are older, in our 60s and 70. But we couldn't see to read. Beach clean. Restaurant workers helpful and cheerful.
Yes. Flavio VERY helpful, as was everyone else. Esmeralda, cleaner, good. Helpful staff. But the lighting in the room and bathroom was very dim. Yes, we are older, in our 60s and 70. But we couldn't see to read. Beach clean. Restaurant workers helpful and cheerful.
10
CLAUDIA
29 jun 2025
·
Se alojó 3 noches
Great service and facilities! The rooms are lovely! The coffee basket delivered to the room in the morning was so nice! Griselda always made sure we get back to a clean room!
Great service and facilities! The rooms are lovely! The coffee basket delivered to the room in the morning was so nice! Griselda always made sure we get back to a clean room!
2
Amanda
25 feb 2026
·
Se alojó 5 noches
Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.
Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.
10
Rodrigo
19 ene 2025
·
Se alojó 5 noches
I stayed at Hotelito Azul with my wife and 2-year-old son in Jan 2025. Our stay was wonderful. Once you get in you feel you’re really in a tropical dream world. The vibe is very chill and relaxing from the moment you’re in the reception area. The grounds are gorgeous and you always feel you’re in a jungle wherever you’re going (from the reception area to the room, pool, beach, etc). The room decoration is in a sophisticated rustic style without compromising comfort. The 2 pools and the 2 jacuzzis are located on the rooftop, which offer a fantastic 360 view of the ocean at the front and the jungle in the back. The staff is friendly and very professional offering an efficient service. GRISELDA, the lady who would clean our room was very friendly and make a different surprise to our son everyday (she would fold the towels in different shapes such as a dog or a dino, which our son loved). We had only an issue that was quickly resolved: there was a bit loud music on the rooftop and the baby couldn’t fall asleep, but once I asked the staff they turned down the volume. After that, I could only hear the sea waves and the wind on the palm trees. The hotel grounds leads directly on to the beach which is gorgeous with white sand and warm blue water. They have two restaurants (Olivia and Agave) with great food. One should only be aware of the prices that are on par with what you pay in an expensive city like NYC. Also, breakfast is not included.
I stayed at Hotelito Azul with my wife and 2-year-old son in Jan 2025. Our stay was wonderful. Once you get in you feel you’re really in a tropical dream world. The vibe is very chill and relaxing from the moment you’re in the reception area. The grounds are gorgeous and you always feel you’re in a jungle wherever you’re going (from the reception area to the room, pool, beach, etc). The room decoration is in a sophisticated rustic style without compromising comfort. The 2 pools and the 2 jacuzzis are located on the rooftop, which offer a fantastic 360 view of the ocean at the front and the jungle in the back. The staff is friendly and very professional offering an efficient service. GRISELDA, the lady who would clean our room was very friendly and make a different surprise to our son everyday (she would fold the towels in different shapes such as a dog or a dino, which our son loved). We had only an issue that was quickly resolved: there was a bit loud music on the rooftop and the baby couldn’t fall asleep, but once I asked the staff they turned down the volume. After that, I could only hear the sea waves and the wind on the palm trees. The hotel grounds leads directly on to the beach which is gorgeous with white sand and warm blue water. They have two restaurants (Olivia and Agave) with great food. One should only be aware of the prices that are on par with what you pay in an expensive city like NYC. Also, breakfast is not included.
4
Sadiq
16 ene 2024
·
Se alojó 1 noche
Definitely not worth the price. Rooms are drab and smelly
Definitely not worth the price. Rooms are drab and smelly
10
Claudia
13 nov 2025
·
Se alojó 2 noches
Me encantó la estadía en este hotel. Muy moderno, todo limpio, un ambiente para relajarse y disfrutar. Sin duda volvería, el personal es muy atento!!
Me encantó la estadía en este hotel. Muy moderno, todo limpio, un ambiente para relajarse y disfrutar. Sin duda volvería, el personal es muy atento!!
2
Chonsu
19 dic 2024
·
First off, the moment you walk in, you’re greeted with a huge sniff of moldiness. Thats when i knew this isnt gna be good. They charge you for everything. The moment you arrive to check-in, you are charged a ‘service charge’ and a deposit hold. If they have my cc on file, why do they charge for deposit? Didnt make sense. Honestly, the place itself and the rooms felt dingy. I understand its the ‘jungleish vibe, and very hippyish’ but as far as sanitation -wise , didnt meet standards. Everything on this hotel is purely for aesthetic and all the amenities have no purpose. Its like the teemu version of a hotel that has potential with the right management/ownership who is willing to focus what people will pay for. Instead, this almost feels like a bait and switch. They bait you with aesthetic decor and picture by social media influencers but the quality falls significantly short. Please book elsewhere where you the price you’re paying for is what its worth. I dont mind paying $ for value but unfortunately this place is not a hit. All the staff on the property were super friendly and nice. The person who checked us in Marciano was friendly and accessible. During checkout, i guess the room i was staying in was missing a water bottle that was suppose to be in the room. They asked me about a glass water bottle … instead maybe offer a bottle of water to your guests as accommodation? Its hot as hell in the lobby and it smells moldy. Rubbed customer the wrong way.
First off, the moment you walk in, you’re greeted with a huge sniff of moldiness. Thats when i knew this isnt gna be good. They charge you for everything. The moment you arrive to check-in, you are charged a ‘service charge’ and a deposit hold. If they have my cc on file, why do they charge for deposit? Didnt make sense. Honestly, the place itself and the rooms felt dingy. I understand its the ‘jungleish vibe, and very hippyish’ but as far as sanitation -wise , didnt meet standards. Everything on this hotel is purely for aesthetic and all the amenities have no purpose. Its like the teemu version of a hotel that has potential with the right management/ownership who is willing to focus what people will pay for. Instead, this almost feels like a bait and switch. They bait you with aesthetic decor and picture by social media influencers but the quality falls significantly short. Please book elsewhere where you the price you’re paying for is what its worth. I dont mind paying $ for value but unfortunately this place is not a hit. All the staff on the property were super friendly and nice. The person who checked us in Marciano was friendly and accessible. During checkout, i guess the room i was staying in was missing a water bottle that was suppose to be in the room. They asked me about a glass water bottle … instead maybe offer a bottle of water to your guests as accommodation? Its hot as hell in the lobby and it smells moldy. Rubbed customer the wrong way.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Muchas habitaciones son rústicas y cómodas, con impresionantes vistas al mar. Los problemas recurrentes incluyen asignaciones de “vista al mar” que no coinciden o están obstruidas, interiores oscuros, ruido de la calle/restaurante, Wi-Fi débil y problemas ocasionales con el agua caliente o el aire acondicionado.
Reseñas de huéspedes relacionadas
4
Grzegorz
20 feb 2026
·
Se alojó 7 noches
Room did not have hot water. Attempted to have hotel fix the issue twice, during which they gaslit us and told us that the water was in fact warm (when it was basically room temperature). Eventually the hotel manager told us that the entire building (that our room was in) had an issue with the water heater. We left after one night and the hotel refused to refund us. This would have been a nice enough hotel if they solved their basic infrastructure issues. In most of the world, lodging is not deemed habitable without hot water. If this was a budget hotel or hostel, I would have been more understanding of the rustic conditions. For $300 / night and a hotel trying to offer a luxurious setting, this really is not acceptable.
Room did not have hot water. Attempted to have hotel fix the issue twice, during which they gaslit us and told us that the water was in fact warm (when it was basically room temperature). Eventually the hotel manager told us that the entire building (that our room was in) had an issue with the water heater. We left after one night and the hotel refused to refund us. This would have been a nice enough hotel if they solved their basic infrastructure issues. In most of the world, lodging is not deemed habitable without hot water. If this was a budget hotel or hostel, I would have been more understanding of the rustic conditions. For $300 / night and a hotel trying to offer a luxurious setting, this really is not acceptable.
6
Philippe
5 abr 2024
·
Se alojó 6 noches
Nice hotel but disappointing experience : staff is very nice (cleaning woman was so friendly), bedrooms are spacious, eco friendly environment. However our room was literally sharing a wall with the restaurant where the music was so loud that we could not have a nap, relax or sleep well the entire 6 days. Same thing on the beach, loud music from 11am-evening. We decided to pick a small hotel to avoid the craziness of the resorts but actually it was the same. We had to ask daily to lower it down. We heard other people complaining about the loud music too. Also the restaurants of the hotel are very expensive (more than in NY). Beach is very nice with chairs and towels, 2 great rooftops, and a very well equipped and modern gym.
Nice hotel but disappointing experience : staff is very nice (cleaning woman was so friendly), bedrooms are spacious, eco friendly environment. However our room was literally sharing a wall with the restaurant where the music was so loud that we could not have a nap, relax or sleep well the entire 6 days. Same thing on the beach, loud music from 11am-evening. We decided to pick a small hotel to avoid the craziness of the resorts but actually it was the same. We had to ask daily to lower it down. We heard other people complaining about the loud music too. Also the restaurants of the hotel are very expensive (more than in NY). Beach is very nice with chairs and towels, 2 great rooftops, and a very well equipped and modern gym.
4
Tom
5 feb 2026
·
Se alojó 3 noches
A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.
A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.
6
Lisa
18 abr 2025
·
Se alojó 4 noches
Tulum is beautiful and this property was no exception. Given the many wonderful options thus top tier customer service is a must as an opposed to a sometimes to deserve a high rating. I was in an ocean front suite. This came at a premium it was wonderful…except…the one side was where the restaurant is. Literally one of your windows looks directly in there. It was thus not quiet. The onsite restaurant staff were wonderful. The hotel staff was not. I got there slightly earlier than check in and they first said my room was not ready and when the bathroom they offered me to get ready was apparently not available for an hour for cleaning, miraculously my room was ready. Note that the hotel likely has room for over 50 and there were about 5 guests so why they couldn’t have a room ready was already odd. I asked for help getting a taxi and was quoted a ridiculous price and they weren’t willing to try to assist in getting a better price but instead told me I could try myself by walking the road. I was a female travelling alone. I was easily able to get a better deal which begs the question why weren’t they. Check out was equally frustrating by being advised late in the evening before my early flight when one of the restaurants was closed already I had to pay for each of the restaurants IN THE HOTEL separately and it may take awhile. Made my last moments rushed and stressful. This property wasn’t for me but I think a younger crowd would enjoy it as it’s cool with its rooftop pool.
Tulum is beautiful and this property was no exception. Given the many wonderful options thus top tier customer service is a must as an opposed to a sometimes to deserve a high rating. I was in an ocean front suite. This came at a premium it was wonderful…except…the one side was where the restaurant is. Literally one of your windows looks directly in there. It was thus not quiet. The onsite restaurant staff were wonderful. The hotel staff was not. I got there slightly earlier than check in and they first said my room was not ready and when the bathroom they offered me to get ready was apparently not available for an hour for cleaning, miraculously my room was ready. Note that the hotel likely has room for over 50 and there were about 5 guests so why they couldn’t have a room ready was already odd. I asked for help getting a taxi and was quoted a ridiculous price and they weren’t willing to try to assist in getting a better price but instead told me I could try myself by walking the road. I was a female travelling alone. I was easily able to get a better deal which begs the question why weren’t they. Check out was equally frustrating by being advised late in the evening before my early flight when one of the restaurants was closed already I had to pay for each of the restaurants IN THE HOTEL separately and it may take awhile. Made my last moments rushed and stressful. This property wasn’t for me but I think a younger crowd would enjoy it as it’s cool with its rooftop pool.
2
Karen
1 dic 2025
·
Se alojó 4 noches
We were given a room which did not reflect the price or features of the room which we intended to book. At the time of check-in, Samantha, the manager of Hotelito Azul, admitted that the room's description on the website did not match the actual room, and admitted that she would have to make adjustments on the website. We asked if another room was available, and were told no. Not wanting to cause problems, we accepted the room as-is and assumed that we would be able to receive a rebate at the time of check out. At check-out time, besides ignoring us for hours as we tried to reach her, Samantha became aggravated by our desire to rectify the problem, and made several points which were not true: namely that she offered us a different room (she did not), and that the greenery, which was obstructing the ocean view, had been trimmed. This also had not occurred, as could easily be seen by anyone who inspected the room. We tried reaching out to the hotel directly, and were met with a hostile, confrontational attitude by someone who claimed that they would report us to the authorities for fraud, as if we were trying to defraud the hotel in some way. In the meantime, they have changed the room details on their website. We have screen shots of the before and after. Of note: the manager of the hospitality department met us personally as we were on our way out and expressed his deep sympathies with our plight. It seemed as if he was aware that we had been given poor treatment.
We were given a room which did not reflect the price or features of the room which we intended to book. At the time of check-in, Samantha, the manager of Hotelito Azul, admitted that the room's description on the website did not match the actual room, and admitted that she would have to make adjustments on the website. We asked if another room was available, and were told no. Not wanting to cause problems, we accepted the room as-is and assumed that we would be able to receive a rebate at the time of check out. At check-out time, besides ignoring us for hours as we tried to reach her, Samantha became aggravated by our desire to rectify the problem, and made several points which were not true: namely that she offered us a different room (she did not), and that the greenery, which was obstructing the ocean view, had been trimmed. This also had not occurred, as could easily be seen by anyone who inspected the room. We tried reaching out to the hotel directly, and were met with a hostile, confrontational attitude by someone who claimed that they would report us to the authorities for fraud, as if we were trying to defraud the hotel in some way. In the meantime, they have changed the room details on their website. We have screen shots of the before and after. Of note: the manager of the hospitality department met us personally as we were on our way out and expressed his deep sympathies with our plight. It seemed as if he was aware that we had been given poor treatment.
2
Courtney
17 oct 2023
·
Se alojó 3 noches
I did not stay at the hotel after seeing the accomodations. I booked an oceanview suite with Hotelito Azul believing that it in fact had an oceanview. The room we were supposed to have had absolutely no view at all. The front desk lady showing us the grounds said that she is not responsible for how the room is described online but that the oceanview rooms available do not have the oceanview. She understood our disappointment and frustration as this is false advertisement. However, she did not allow us to cancel the room and said we would not get a refund. After speaking with Expedia representatives, the situation was still not resolved. We never even recieved a key or stayed until check in hours. We left after seeing the accomodations and had to pay for another hotel that actually offered an oceanview room as stated in the description. Hotelito completely takes advantage of people and falsely advertises their accomodations. Gardenview and oceanview are not the same price so they should not be the same room. I am very disappointed with how Expedia and Hotelito handled the situation. They understand how the room is falsely advertised but keep your money. It was not the best way to start off a vacation meant for relaxation. Save yourself the disappointment and book with Hotel Cananas Tulum down the street. It was beautiful and the service was exceptional. Hotelito Azul should not be able to get away with doing this to people.
I did not stay at the hotel after seeing the accomodations. I booked an oceanview suite with Hotelito Azul believing that it in fact had an oceanview. The room we were supposed to have had absolutely no view at all. The front desk lady showing us the grounds said that she is not responsible for how the room is described online but that the oceanview rooms available do not have the oceanview. She understood our disappointment and frustration as this is false advertisement. However, she did not allow us to cancel the room and said we would not get a refund. After speaking with Expedia representatives, the situation was still not resolved. We never even recieved a key or stayed until check in hours. We left after seeing the accomodations and had to pay for another hotel that actually offered an oceanview room as stated in the description. Hotelito completely takes advantage of people and falsely advertises their accomodations. Gardenview and oceanview are not the same price so they should not be the same room. I am very disappointed with how Expedia and Hotelito handled the situation. They understand how the room is falsely advertised but keep your money. It was not the best way to start off a vacation meant for relaxation. Save yourself the disappointment and book with Hotel Cananas Tulum down the street. It was beautiful and the service was exceptional. Hotelito Azul should not be able to get away with doing this to people.
4
Mariafrancesca
25 ene 2026
·
Se alojó 9 noches
Very unfriendly staff at reception: we arrived after 6pm and received a Whatsapp at 4pm (we were on a flgiht) with a QR code to enter the building and no indications where we could find our rooms' keys. The reception hours are vague to say the least. Reception is sometimes not present until 11.30am or after 5pm. The entrance after 6pm is from a very dark narrow corridor which is clearly meant to be a side entrance for workers, rather than guests. The driver that reception suggested for trips into town charged 33% more than regular taxis and was never on time, in the 10 days we were in Tulum. The food on the beach took 3 hours to arrive on january 1st: we ordered at 1pm and got food at 4pm and received no excuses nor discount. The bars at the roof terrace swimming pool were not open and we were told we could not take our own food/drinks - then, what's the point of having a roof terrace with a pool? The location is good (although the two side properties are abandoned), the rooms are large and well cleaned; the rest is not worth the money. Much better choices in Tulum in this price range. We paid 5-star prices for a 3-star hotel. One last thing: the suite with its own pool is a trap. The main window is on the main street and there's a lot of noise in that room. And the water in the pool cannot be heated. Only cold water.
Very unfriendly staff at reception: we arrived after 6pm and received a Whatsapp at 4pm (we were on a flgiht) with a QR code to enter the building and no indications where we could find our rooms' keys. The reception hours are vague to say the least. Reception is sometimes not present until 11.30am or after 5pm. The entrance after 6pm is from a very dark narrow corridor which is clearly meant to be a side entrance for workers, rather than guests. The driver that reception suggested for trips into town charged 33% more than regular taxis and was never on time, in the 10 days we were in Tulum. The food on the beach took 3 hours to arrive on january 1st: we ordered at 1pm and got food at 4pm and received no excuses nor discount. The bars at the roof terrace swimming pool were not open and we were told we could not take our own food/drinks - then, what's the point of having a roof terrace with a pool? The location is good (although the two side properties are abandoned), the rooms are large and well cleaned; the rest is not worth the money. Much better choices in Tulum in this price range. We paid 5-star prices for a 3-star hotel. One last thing: the suite with its own pool is a trap. The main window is on the main street and there's a lot of noise in that room. And the water in the pool cannot be heated. Only cold water.
10
Jonathan
30 may 2024
·
Se alojó 4 noches
Ocean view villa had a spectacular view of the ocean. Even with the beach just steps away, we rarely felt the need to leave our comfy balcony because of the view. It's better than the pictures show. Staff was good and responsive, but wifi/internet was poor and didn't really work except in one small corner of the room. But because of the location, it was nice to "unplug" for the weekend. The food was expensive, but above average quality (even compared to other 5 star spots in Tulum), and every meal we had for breakfast/lunch/dinner was good. Griselda from housekeeping was amazing and friendly and brought us new towel animals every day!
Ocean view villa had a spectacular view of the ocean. Even with the beach just steps away, we rarely felt the need to leave our comfy balcony because of the view. It's better than the pictures show. Staff was good and responsive, but wifi/internet was poor and didn't really work except in one small corner of the room. But because of the location, it was nice to "unplug" for the weekend. The food was expensive, but above average quality (even compared to other 5 star spots in Tulum), and every meal we had for breakfast/lunch/dinner was good. Griselda from housekeeping was amazing and friendly and brought us new towel animals every day!
6
Andy
14 ene 2026
·
Se alojó 7 noches
Das Zimmer war sauber. Es war aber sehr dunkel und hatte keinen Balkon wie auf den Bilder
Das Zimmer war sauber. Es war aber sehr dunkel und hatte keinen Balkon wie auf den Bilder
6
Elizabeth
7 dic 2023
·
We paid for oceanfront and got the room at what the front office called "first line" on the ocean so it was ocean "front" but absolutely no ocean view. They offered to let us know if one room would become available at a cost. The bar/restaurant staff were amazing. The rooms are spacious and clean.
We paid for oceanfront and got the room at what the front office called "first line" on the ocean so it was ocean "front" but absolutely no ocean view. They offered to let us know if one room would become available at a cost. The bar/restaurant staff were amazing. The rooms are spacious and clean.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal suele ser amable y servicial en la playa, la limpieza y los restaurantes. Sin embargo, el check-in/out y el soporte pueden ser inconsistentes, con un horario limitado en la recepción, coordinación solo por WhatsApp, respuestas lentas, cargos adicionales y dificultades para resolver problemas o solicitar reembolsos.
Reseñas de huéspedes relacionadas
4
Darren
13 oct 2024
·
Se alojó 6 noches
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
4
Tom
5 feb 2026
·
Se alojó 3 noches
A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.
A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.
6
Francisco
15 nov 2025
·
Se alojó 2 noches
The staff was great, very nice that only problem nobody was at the front desk and we got información from the gardener and the maintenance guy they were very nice but we needed the password for wifi and then we had an issue with the safety box we had our valuables and the
The staff was great, very nice that only problem nobody was at the front desk and we got información from the gardener and the maintenance guy they were very nice but we needed the password for wifi and then we had an issue with the safety box we had our valuables and the
10
Trinae
21 may 2025
·
Se alojó 6 noches
I had a wonderful stay at Hotelito Azul! The staff were warm, welcoming, and always ready to help with anything I needed, which made my experience even more special. I want to give a special shoutout to Griselda from housekeeping, she was absolutely amazing! So kind, attentive, and always made sure everything was spotless and comfortable during my stay. You can really tell she cares about her work and about the guests. I’d definitely recommend Hotelito Azul to anyone looking for a relaxing and well-cared-for getaway. Thank you to everyone there for making my stay so lovely!
I had a wonderful stay at Hotelito Azul! The staff were warm, welcoming, and always ready to help with anything I needed, which made my experience even more special. I want to give a special shoutout to Griselda from housekeeping, she was absolutely amazing! So kind, attentive, and always made sure everything was spotless and comfortable during my stay. You can really tell she cares about her work and about the guests. I’d definitely recommend Hotelito Azul to anyone looking for a relaxing and well-cared-for getaway. Thank you to everyone there for making my stay so lovely!
6
Marcus
8 feb 2026
·
Se alojó 7 noches
To begin with, the hotel staff was friendly, helpful, and housekeeping was very good. What felt unnecessarily complicated was that most requests had to go through WhatsApp and only during limited hours. This made simple things difficult, such as getting fresh towels for the pool or the beach. The same applied to access to the gym. Bike rental was also unclear. The company the hotel collaborates with never showed up, although there are alternatives available directly on the beach. The same issue occurred with airport transportation. The transfer arrived late, which caused stress on the way to the airport. Unfortunately, Tulum seems to have seen its best days. Many hotels are closed, restaurants are deserted, and there is a lot of trash on the beach and along the jungle edge. Despite the eco-friendly branding, many hotels and restaurants rely on diesel generators for electricity. Taxis are extremely expensive and the drivers are unfriendly. A short trip along the beach can cost up to 500 pesos at tourist prices.
To begin with, the hotel staff was friendly, helpful, and housekeeping was very good. What felt unnecessarily complicated was that most requests had to go through WhatsApp and only during limited hours. This made simple things difficult, such as getting fresh towels for the pool or the beach. The same applied to access to the gym. Bike rental was also unclear. The company the hotel collaborates with never showed up, although there are alternatives available directly on the beach. The same issue occurred with airport transportation. The transfer arrived late, which caused stress on the way to the airport. Unfortunately, Tulum seems to have seen its best days. Many hotels are closed, restaurants are deserted, and there is a lot of trash on the beach and along the jungle edge. Despite the eco-friendly branding, many hotels and restaurants rely on diesel generators for electricity. Taxis are extremely expensive and the drivers are unfriendly. A short trip along the beach can cost up to 500 pesos at tourist prices.
2
Karen
1 dic 2025
·
Se alojó 4 noches
We were given a room which did not reflect the price or features of the room which we intended to book. At the time of check-in, Samantha, the manager of Hotelito Azul, admitted that the room's description on the website did not match the actual room, and admitted that she would have to make adjustments on the website. We asked if another room was available, and were told no. Not wanting to cause problems, we accepted the room as-is and assumed that we would be able to receive a rebate at the time of check out. At check-out time, besides ignoring us for hours as we tried to reach her, Samantha became aggravated by our desire to rectify the problem, and made several points which were not true: namely that she offered us a different room (she did not), and that the greenery, which was obstructing the ocean view, had been trimmed. This also had not occurred, as could easily be seen by anyone who inspected the room. We tried reaching out to the hotel directly, and were met with a hostile, confrontational attitude by someone who claimed that they would report us to the authorities for fraud, as if we were trying to defraud the hotel in some way. In the meantime, they have changed the room details on their website. We have screen shots of the before and after. Of note: the manager of the hospitality department met us personally as we were on our way out and expressed his deep sympathies with our plight. It seemed as if he was aware that we had been given poor treatment.
We were given a room which did not reflect the price or features of the room which we intended to book. At the time of check-in, Samantha, the manager of Hotelito Azul, admitted that the room's description on the website did not match the actual room, and admitted that she would have to make adjustments on the website. We asked if another room was available, and were told no. Not wanting to cause problems, we accepted the room as-is and assumed that we would be able to receive a rebate at the time of check out. At check-out time, besides ignoring us for hours as we tried to reach her, Samantha became aggravated by our desire to rectify the problem, and made several points which were not true: namely that she offered us a different room (she did not), and that the greenery, which was obstructing the ocean view, had been trimmed. This also had not occurred, as could easily be seen by anyone who inspected the room. We tried reaching out to the hotel directly, and were met with a hostile, confrontational attitude by someone who claimed that they would report us to the authorities for fraud, as if we were trying to defraud the hotel in some way. In the meantime, they have changed the room details on their website. We have screen shots of the before and after. Of note: the manager of the hospitality department met us personally as we were on our way out and expressed his deep sympathies with our plight. It seemed as if he was aware that we had been given poor treatment.
2
Amanda
25 feb 2026
·
Se alojó 5 noches
Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.
Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.
10
Katharine
16 nov 2025
·
Se alojó 2 noches
Samantha and the rest of the staff were very friendly, welcoming, and attentive. The hotel is super cute with gorgeous plants, clean rooms, and a great spot on the beach. The Agave restaurant associated with the hotel was delicious. They have the tallest vantage point along the coast of Tulum so you can enjoy sunset over the trees and sunrise over the ocean. They also have a coffee service included where they bring you freshly roasted coffee and leave it outside your room at your desired time. Would definitely stay here again!
Samantha and the rest of the staff were very friendly, welcoming, and attentive. The hotel is super cute with gorgeous plants, clean rooms, and a great spot on the beach. The Agave restaurant associated with the hotel was delicious. They have the tallest vantage point along the coast of Tulum so you can enjoy sunset over the trees and sunrise over the ocean. They also have a coffee service included where they bring you freshly roasted coffee and leave it outside your room at your desired time. Would definitely stay here again!
8
Eleanor
1 dic 2025
·
Se alojó 5 noches
Let’s start by saying that the staff at the 2 restaurants were delightful, engaging and hospitable. Our room was lovely- if a bit rustic- but had a gorgeous view. The shower is cool, bed was comfy, perfect pillows. Lots of fresh water provided. Only bummer was the thatched roof leaked (kind of significantly) during a particularly strong rainstorm. Now for the rest: we came in the offseason- and it was VERY apparent. Hotel ran out of clean beach towels, food prices were exorbitant (walk down the beach to the more elevated hotel, Amansala, and pay 1/2 the price), had a significant credit for drinks but there were so many restrictions we had virtually no choices, concierge was not to be found, reception was rarely onsite with spotty communication- you get the picture. The most egregious factor, though, was the rooftop “pavilion”. Though the view is amazing- it is clear that it has been abandoned for years. Broken chairs, janky ladder to (amazing) infinity pool, general disrepair. All told, the Hotelito Azul is a little gem. The vegetation is incredible, the vibe is on point, and it feels rustic, yet inviting. But they need to step it up in order to compete with the plethora of choices on this beach alone that offer updated accommodations and amenities. Or at least deliver what they promised.
Let’s start by saying that the staff at the 2 restaurants were delightful, engaging and hospitable. Our room was lovely- if a bit rustic- but had a gorgeous view. The shower is cool, bed was comfy, perfect pillows. Lots of fresh water provided. Only bummer was the thatched roof leaked (kind of significantly) during a particularly strong rainstorm. Now for the rest: we came in the offseason- and it was VERY apparent. Hotel ran out of clean beach towels, food prices were exorbitant (walk down the beach to the more elevated hotel, Amansala, and pay 1/2 the price), had a significant credit for drinks but there were so many restrictions we had virtually no choices, concierge was not to be found, reception was rarely onsite with spotty communication- you get the picture. The most egregious factor, though, was the rooftop “pavilion”. Though the view is amazing- it is clear that it has been abandoned for years. Broken chairs, janky ladder to (amazing) infinity pool, general disrepair. All told, the Hotelito Azul is a little gem. The vegetation is incredible, the vibe is on point, and it feels rustic, yet inviting. But they need to step it up in order to compete with the plethora of choices on this beach alone that offer updated accommodations and amenities. Or at least deliver what they promised.
2
Kristen
18 jun 2024
·
Se alojó 3 noches
If you’re considering Hotelio Azul, do yourself a favor and look elsewhere. To start off the check-in experience was an absolute disaster not to mention our room was not ready by the promised time. No worries, we opted to relax by the pool until we could check-in. We ordered two margaritas to only find out we were charged over $40 (USD) per margarita, coincidentally they only wanted to accept cash. It didn’t end here, on our final night in Tulum we opted to end the night early and planned to take a dip in the above-ground hot tub on the rooftop (side note, it closes the second the clock strikes 10 pm). Surprise-surprise, the heater was broken in the hot tub. The rooftop bar staff asked if they could make it up to us by offering us a beer, we accepted and then presented with a check for $16 (USD) for two Modelo’s. We asked if they could charge it to our room since we had no cash or cards in our possession which they refused. They literally followed me down to our room to collect payment for two beers that were originally offered to us free of charge. This place is criminal, if you think I’m joking, Google, “owner of Hotelito Azul Tulum”. I could continue detailing out our terrible experience but it’s more of the same. Do yourself a favor and spend your time and money anywhere else but here. Thankfully, we had only booked three nights at Hotelio Azul and for the rest of our vacation, we stayed at Casa Malca and had an absolutely amazing experience.
If you’re considering Hotelio Azul, do yourself a favor and look elsewhere. To start off the check-in experience was an absolute disaster not to mention our room was not ready by the promised time. No worries, we opted to relax by the pool until we could check-in. We ordered two margaritas to only find out we were charged over $40 (USD) per margarita, coincidentally they only wanted to accept cash. It didn’t end here, on our final night in Tulum we opted to end the night early and planned to take a dip in the above-ground hot tub on the rooftop (side note, it closes the second the clock strikes 10 pm). Surprise-surprise, the heater was broken in the hot tub. The rooftop bar staff asked if they could make it up to us by offering us a beer, we accepted and then presented with a check for $16 (USD) for two Modelo’s. We asked if they could charge it to our room since we had no cash or cards in our possession which they refused. They literally followed me down to our room to collect payment for two beers that were originally offered to us free of charge. This place is criminal, if you think I’m joking, Google, “owner of Hotelito Azul Tulum”. I could continue detailing out our terrible experience but it’s more of the same. Do yourself a favor and spend your time and money anywhere else but here. Thankfully, we had only booked three nights at Hotelio Azul and for the rest of our vacation, we stayed at Casa Malca and had an absolutely amazing experience.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Punto escénico frente a la playa en la zona hotelera de Tulum, con algunas opciones gastronómicas a poca distancia. El acceso y la señalización pueden ser complicados, los terrenos cercanos pueden parecer abandonados, los taxis son caros y algunos consideran que caminar por la carretera es desagradable.
Reseñas de huéspedes relacionadas
8
Gunay
21 abr 2025
·
Se alojó 4 noches
Lovely staff and an authentic atmosphere, but the hotel needs restoration & more staff. It’s overpriced for the current state. To find a good place to eat or entertain be ready to walk 1.5–2 km along a dusty, overcrowded, and unpleasant road. At half the price, it might be acceptable — but not as it is now.
Lovely staff and an authentic atmosphere, but the hotel needs restoration & more staff. It’s overpriced for the current state. To find a good place to eat or entertain be ready to walk 1.5–2 km along a dusty, overcrowded, and unpleasant road. At half the price, it might be acceptable — but not as it is now.
10
Erika Delarosa
22 feb 2025
·
Se alojó 3 noches
Need to work on getting a bigger sign or visible that shows the hotel name. I passed it twice because theirs a big palm tree covering the hotel name. And if you have a rental. You have to park 2 buildings down from the hotel. Also, they keep the gate locked so not very convenient in getting in and out. Other than that this place has good food, and the room was nice with good service. Also theirs a restaurant across the street for dinner options.
Need to work on getting a bigger sign or visible that shows the hotel name. I passed it twice because theirs a big palm tree covering the hotel name. And if you have a rental. You have to park 2 buildings down from the hotel. Also, they keep the gate locked so not very convenient in getting in and out. Other than that this place has good food, and the room was nice with good service. Also theirs a restaurant across the street for dinner options.
10
Cary
1 dic 2025
·
Se alojó 6 noches
We had a wonderful stay. The location is amazing. The beach and the view from our room was breathtaking. We saw the sunrise from our bed every morning. The staff was excellent. Especially, Cayitano our beach attendant and waiter. He was there to assist us whenever we needed anything and was so friendly. He was top notch! He made us feel like family. Other staff members were also very nice in helpful.
We had a wonderful stay. The location is amazing. The beach and the view from our room was breathtaking. We saw the sunrise from our bed every morning. The staff was excellent. Especially, Cayitano our beach attendant and waiter. He was there to assist us whenever we needed anything and was so friendly. He was top notch! He made us feel like family. Other staff members were also very nice in helpful.
4
Tom
5 feb 2026
·
Se alojó 3 noches
A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.
A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.
10
Kimberly
12 nov 2025
·
Se alojó 2 noches
Very cute hotel, close to everything. We stayed on the second floor in what looks like a newer building. It was fantastic. They brought coffee to us every morning in a basket. The attached restaurant/beach side was soooooo good. The Grilled Salmon was ridiculously good. Never got to eat in the cafe but it looked amazing too.
Very cute hotel, close to everything. We stayed on the second floor in what looks like a newer building. It was fantastic. They brought coffee to us every morning in a basket. The attached restaurant/beach side was soooooo good. The Grilled Salmon was ridiculously good. Never got to eat in the cafe but it looked amazing too.
6
Ranvir
28 dic 2025
·
Se alojó 6 noches
Hotel is location is perfect, with beech front access, with plenty of bars & restaurants within walking distance. Room was good with a very cold plunge pool & separate seating area to relax. Unfortunately due to shortage of staff, bars located by pools were not open, therefore no ability to get drinks or food there which was a bit disappointing. The hotel is looking a bit tired & could do with some areas being upgraded to bring it back to a high standard.
Hotel is location is perfect, with beech front access, with plenty of bars & restaurants within walking distance. Room was good with a very cold plunge pool & separate seating area to relax. Unfortunately due to shortage of staff, bars located by pools were not open, therefore no ability to get drinks or food there which was a bit disappointing. The hotel is looking a bit tired & could do with some areas being upgraded to bring it back to a high standard.
2
Amanda
25 feb 2026
·
Se alojó 5 noches
Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.
Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.
10
Daniel
2 dic 2025
·
Se alojó 2 noches
The service is the best part of this resort. From the servers, to housekeeping to Samantha at the front desk, everyone is attentive and super nice. The beach is gorgeous and most of the rooms are nice (some are a bit basic but also cheaper). Location is great. Entrance is a bit iffy and is easy to miss.
The service is the best part of this resort. From the servers, to housekeeping to Samantha at the front desk, everyone is attentive and super nice. The beach is gorgeous and most of the rooms are nice (some are a bit basic but also cheaper). Location is great. Entrance is a bit iffy and is easy to miss.
10
Rodrigo
19 ene 2025
·
Se alojó 5 noches
I stayed at Hotelito Azul with my wife and 2-year-old son in Jan 2025. Our stay was wonderful. Once you get in you feel you’re really in a tropical dream world. The vibe is very chill and relaxing from the moment you’re in the reception area. The grounds are gorgeous and you always feel you’re in a jungle wherever you’re going (from the reception area to the room, pool, beach, etc). The room decoration is in a sophisticated rustic style without compromising comfort. The 2 pools and the 2 jacuzzis are located on the rooftop, which offer a fantastic 360 view of the ocean at the front and the jungle in the back. The staff is friendly and very professional offering an efficient service. GRISELDA, the lady who would clean our room was very friendly and make a different surprise to our son everyday (she would fold the towels in different shapes such as a dog or a dino, which our son loved). We had only an issue that was quickly resolved: there was a bit loud music on the rooftop and the baby couldn’t fall asleep, but once I asked the staff they turned down the volume. After that, I could only hear the sea waves and the wind on the palm trees. The hotel grounds leads directly on to the beach which is gorgeous with white sand and warm blue water. They have two restaurants (Olivia and Agave) with great food. One should only be aware of the prices that are on par with what you pay in an expensive city like NYC. Also, breakfast is not included.
I stayed at Hotelito Azul with my wife and 2-year-old son in Jan 2025. Our stay was wonderful. Once you get in you feel you’re really in a tropical dream world. The vibe is very chill and relaxing from the moment you’re in the reception area. The grounds are gorgeous and you always feel you’re in a jungle wherever you’re going (from the reception area to the room, pool, beach, etc). The room decoration is in a sophisticated rustic style without compromising comfort. The 2 pools and the 2 jacuzzis are located on the rooftop, which offer a fantastic 360 view of the ocean at the front and the jungle in the back. The staff is friendly and very professional offering an efficient service. GRISELDA, the lady who would clean our room was very friendly and make a different surprise to our son everyday (she would fold the towels in different shapes such as a dog or a dino, which our son loved). We had only an issue that was quickly resolved: there was a bit loud music on the rooftop and the baby couldn’t fall asleep, but once I asked the staff they turned down the volume. After that, I could only hear the sea waves and the wind on the palm trees. The hotel grounds leads directly on to the beach which is gorgeous with white sand and warm blue water. They have two restaurants (Olivia and Agave) with great food. One should only be aware of the prices that are on par with what you pay in an expensive city like NYC. Also, breakfast is not included.
4
Mariafrancesca
25 ene 2026
·
Se alojó 9 noches
Very unfriendly staff at reception: we arrived after 6pm and received a Whatsapp at 4pm (we were on a flgiht) with a QR code to enter the building and no indications where we could find our rooms' keys. The reception hours are vague to say the least. Reception is sometimes not present until 11.30am or after 5pm. The entrance after 6pm is from a very dark narrow corridor which is clearly meant to be a side entrance for workers, rather than guests. The driver that reception suggested for trips into town charged 33% more than regular taxis and was never on time, in the 10 days we were in Tulum. The food on the beach took 3 hours to arrive on january 1st: we ordered at 1pm and got food at 4pm and received no excuses nor discount. The bars at the roof terrace swimming pool were not open and we were told we could not take our own food/drinks - then, what's the point of having a roof terrace with a pool? The location is good (although the two side properties are abandoned), the rooms are large and well cleaned; the rest is not worth the money. Much better choices in Tulum in this price range. We paid 5-star prices for a 3-star hotel. One last thing: the suite with its own pool is a trap. The main window is on the main street and there's a lot of noise in that room. And the water in the pool cannot be heated. Only cold water.
Very unfriendly staff at reception: we arrived after 6pm and received a Whatsapp at 4pm (we were on a flgiht) with a QR code to enter the building and no indications where we could find our rooms' keys. The reception hours are vague to say the least. Reception is sometimes not present until 11.30am or after 5pm. The entrance after 6pm is from a very dark narrow corridor which is clearly meant to be a side entrance for workers, rather than guests. The driver that reception suggested for trips into town charged 33% more than regular taxis and was never on time, in the 10 days we were in Tulum. The food on the beach took 3 hours to arrive on january 1st: we ordered at 1pm and got food at 4pm and received no excuses nor discount. The bars at the roof terrace swimming pool were not open and we were told we could not take our own food/drinks - then, what's the point of having a roof terrace with a pool? The location is good (although the two side properties are abandoned), the rooms are large and well cleaned; the rest is not worth the money. Much better choices in Tulum in this price range. We paid 5-star prices for a 3-star hotel. One last thing: the suite with its own pool is a trap. The main window is on the main street and there's a lot of noise in that room. And the water in the pool cannot be heated. Only cold water.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Los restaurantes del hotel (Agave y Olivia) reciben elogios frecuentes por su comida y bebidas sabrosas, con opciones convenientes en la playa/azotea. Muchos críticos también señalan precios altos, desayuno limitado o no incluido, restricciones con tarjetas de crédito y, en ocasiones, servicio lento o falta de personal.
Reseñas de huéspedes relacionadas
4
Darren
13 oct 2024
·
Se alojó 6 noches
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
8
Stuart
9 may 2024
·
Se alojó 7 noches
On the plus side, I loved the fact the property was on the beach; there are jacuzzis and pools by the bar; and a good restaurant. On the minus side, the breakfast didn’t have any vegan options and the main guy serving the food there was extremely unfriendly.
On the plus side, I loved the fact the property was on the beach; there are jacuzzis and pools by the bar; and a good restaurant. On the minus side, the breakfast didn’t have any vegan options and the main guy serving the food there was extremely unfriendly.
10
Trent
19 nov 2023
·
We loved our stay here! Waking up right at the beach with the sand right outside our room was a dream. Staff were all lovely and super accomodating to gluten free requirements! The rooftop pool and bar are beautiful and perfect to watch the sunrise / sunset. The perfect place to spend a week in Tulum
We loved our stay here! Waking up right at the beach with the sand right outside our room was a dream. Staff were all lovely and super accomodating to gluten free requirements! The rooftop pool and bar are beautiful and perfect to watch the sunrise / sunset. The perfect place to spend a week in Tulum
8
Mahmoud
23 abr 2024
·
Se alojó 3 noches
Awesome hotel, will definitely come back, my only concern is the food prices, its extremely high, also Breakfast not even included for that high price of room/day.
Awesome hotel, will definitely come back, my only concern is the food prices, its extremely high, also Breakfast not even included for that high price of room/day.
10
Kimberly
12 nov 2025
·
Se alojó 2 noches
Very cute hotel, close to everything. We stayed on the second floor in what looks like a newer building. It was fantastic. They brought coffee to us every morning in a basket. The attached restaurant/beach side was soooooo good. The Grilled Salmon was ridiculously good. Never got to eat in the cafe but it looked amazing too.
Very cute hotel, close to everything. We stayed on the second floor in what looks like a newer building. It was fantastic. They brought coffee to us every morning in a basket. The attached restaurant/beach side was soooooo good. The Grilled Salmon was ridiculously good. Never got to eat in the cafe but it looked amazing too.
6
Mary
22 feb 2024
·
Se alojó 4 noches
Tulum is beautiful, and the hotel aesthetically is very nice. We had a bumpy check-in, but they did resolve the issue, so for that I was thankful. We booked an ocean view room, expecting an ocean view, but upon arrival, our room could only see a sliver of the ocean, more like a partial ocean view... This was quite disappointing for what we paid $$$. However, we went back to the front desk, and they gave us a new room with a much better view in the same room price. The room was okay itself, the bathroom had an odd stench, and there were lots of ants, in the bathroom, and also in the room near the fridge, and unfortunately, they got into our food in the fridge. All of Tulum is expensive, but I felt like what we paid for the room, it could have been nicer. Housekeeping only came around 4 pm, which was a bit frustrating. The food and drinks in the hotel are outrageously expensive. The first morning we wanted additional coffee than what was provided in our room, and it cost $30 USD for 2 small coffees and 1 juice. Later we went to the rooftop area, which is super cool, and got 2 palomas and it was $23 USD for 1 drink... I live in LA, and that seems high for LA, much less for Mexico... overall, the property was beautiful, the room was okay, and the staff was alright. If I return to Tulum, I will probably try to stay somewhere else.
Tulum is beautiful, and the hotel aesthetically is very nice. We had a bumpy check-in, but they did resolve the issue, so for that I was thankful. We booked an ocean view room, expecting an ocean view, but upon arrival, our room could only see a sliver of the ocean, more like a partial ocean view... This was quite disappointing for what we paid $$$. However, we went back to the front desk, and they gave us a new room with a much better view in the same room price. The room was okay itself, the bathroom had an odd stench, and there were lots of ants, in the bathroom, and also in the room near the fridge, and unfortunately, they got into our food in the fridge. All of Tulum is expensive, but I felt like what we paid for the room, it could have been nicer. Housekeeping only came around 4 pm, which was a bit frustrating. The food and drinks in the hotel are outrageously expensive. The first morning we wanted additional coffee than what was provided in our room, and it cost $30 USD for 2 small coffees and 1 juice. Later we went to the rooftop area, which is super cool, and got 2 palomas and it was $23 USD for 1 drink... I live in LA, and that seems high for LA, much less for Mexico... overall, the property was beautiful, the room was okay, and the staff was alright. If I return to Tulum, I will probably try to stay somewhere else.
8
JESUS ENRIQUE BARONA
5 may 2025
·
Se alojó 4 noches
El hotel se ve que podría estar súper increíble. Le falta mantenimiento a las áreas de las albercas. Y los precios de los restaurantes son una burla. Un desayuno de dos adultos y una niña fueron casi tres mil pesos. Lo demás muy bien. El personal muy amable.
El hotel se ve que podría estar súper increíble. Le falta mantenimiento a las áreas de las albercas. Y los precios de los restaurantes son una burla. Un desayuno de dos adultos y una niña fueron casi tres mil pesos. Lo demás muy bien. El personal muy amable.
10
Monica Del Carmen Robles
26 abr 2025
·
Se alojó 3 noches
We had an incredible time at Hotelito Azul. Everything was perfect, from the hotel to the staff. We were welcomed with a delicious green smoothie from Olivia’s (we kept coming back for more!). The ambiance is perfect for a relaxing, soul soothing vacation. Our oceanfront room had beautiful sunrise views we will always remember. The Agave restaurant, beachfront, served the best rib eye tacos! And a special thanks to the staff for being so attentive, helpful, and making us feel right at home.
We had an incredible time at Hotelito Azul. Everything was perfect, from the hotel to the staff. We were welcomed with a delicious green smoothie from Olivia’s (we kept coming back for more!). The ambiance is perfect for a relaxing, soul soothing vacation. Our oceanfront room had beautiful sunrise views we will always remember. The Agave restaurant, beachfront, served the best rib eye tacos! And a special thanks to the staff for being so attentive, helpful, and making us feel right at home.
8
Erin
9 feb 2026
·
Se alojó 3 noches
Cute design. Boho chic. Good food but expensive. A few things to be aware of: - Pre-registration / check-in: A lengthy registration acknowledgement form is required prior to arrival. Lots of rules! - Check-in: The hotel sent a QR code which we had assumed was for parking. It was not. It was actually to get into the hotel and you have to click a certain button to be able to use it. Hence just getting access the first day was hard. -Parking: There is no signage and the gate is locked at all times. You have to ask the hotel any time you want to use your vehicle and there were restrictions on hours. - Service times: They don't have staff on site at all times so you have to check in prior to 6pm and you have to make reservations 24 hours in advance to use the gym or rooftop hot tubs. - Infinity Pool / Rooftop: were beautiful and somewhere you'd want to have a drink or food but they don't serve any and you're not allowed to bring anything up there. - Filtered water: Only housekeeping offers this and you get 2 medium sized refillable bottles a day. The reception will not support any extra refill requests. - Smell: We stayed in a ground floor beach front unit and sometime smelled a faint scent of sewage in our room. This might be a plumbing issue and seemed to occur at other places along the strip as well so probably a common issue for many hotels there. -Service fee: Missed it when we booked but they charged 7% on top of our hotels.com rate. This is not standard there
Cute design. Boho chic. Good food but expensive. A few things to be aware of: - Pre-registration / check-in: A lengthy registration acknowledgement form is required prior to arrival. Lots of rules! - Check-in: The hotel sent a QR code which we had assumed was for parking. It was not. It was actually to get into the hotel and you have to click a certain button to be able to use it. Hence just getting access the first day was hard. -Parking: There is no signage and the gate is locked at all times. You have to ask the hotel any time you want to use your vehicle and there were restrictions on hours. - Service times: They don't have staff on site at all times so you have to check in prior to 6pm and you have to make reservations 24 hours in advance to use the gym or rooftop hot tubs. - Infinity Pool / Rooftop: were beautiful and somewhere you'd want to have a drink or food but they don't serve any and you're not allowed to bring anything up there. - Filtered water: Only housekeeping offers this and you get 2 medium sized refillable bottles a day. The reception will not support any extra refill requests. - Smell: We stayed in a ground floor beach front unit and sometime smelled a faint scent of sewage in our room. This might be a plumbing issue and seemed to occur at other places along the strip as well so probably a common issue for many hotels there. -Service fee: Missed it when we booked but they charged 7% on top of our hotels.com rate. This is not standard there
8
Eleanor
1 dic 2025
·
Se alojó 5 noches
Let’s start by saying that the staff at the 2 restaurants were delightful, engaging and hospitable. Our room was lovely- if a bit rustic- but had a gorgeous view. The shower is cool, bed was comfy, perfect pillows. Lots of fresh water provided. Only bummer was the thatched roof leaked (kind of significantly) during a particularly strong rainstorm. Now for the rest: we came in the offseason- and it was VERY apparent. Hotel ran out of clean beach towels, food prices were exorbitant (walk down the beach to the more elevated hotel, Amansala, and pay 1/2 the price), had a significant credit for drinks but there were so many restrictions we had virtually no choices, concierge was not to be found, reception was rarely onsite with spotty communication- you get the picture. The most egregious factor, though, was the rooftop “pavilion”. Though the view is amazing- it is clear that it has been abandoned for years. Broken chairs, janky ladder to (amazing) infinity pool, general disrepair. All told, the Hotelito Azul is a little gem. The vegetation is incredible, the vibe is on point, and it feels rustic, yet inviting. But they need to step it up in order to compete with the plethora of choices on this beach alone that offer updated accommodations and amenities. Or at least deliver what they promised.
Let’s start by saying that the staff at the 2 restaurants were delightful, engaging and hospitable. Our room was lovely- if a bit rustic- but had a gorgeous view. The shower is cool, bed was comfy, perfect pillows. Lots of fresh water provided. Only bummer was the thatched roof leaked (kind of significantly) during a particularly strong rainstorm. Now for the rest: we came in the offseason- and it was VERY apparent. Hotel ran out of clean beach towels, food prices were exorbitant (walk down the beach to the more elevated hotel, Amansala, and pay 1/2 the price), had a significant credit for drinks but there were so many restrictions we had virtually no choices, concierge was not to be found, reception was rarely onsite with spotty communication- you get the picture. The most egregious factor, though, was the rooftop “pavilion”. Though the view is amazing- it is clear that it has been abandoned for years. Broken chairs, janky ladder to (amazing) infinity pool, general disrepair. All told, the Hotelito Azul is a little gem. The vegetation is incredible, the vibe is on point, and it feels rustic, yet inviting. But they need to step it up in order to compete with the plethora of choices on this beach alone that offer updated accommodations and amenities. Or at least deliver what they promised.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Jose
16 may 2026
·
Se alojó 3 noches
Gricelda y Fabián hicieron sentir mucha comididad y muy amables excelente servicio, gricelda hizo figuras con las toallas muy bonitas
Gricelda y Fabián hicieron sentir mucha comididad y muy amables excelente servicio, gricelda hizo figuras con las toallas muy bonitas
2
Daniel E
14 mar 2026
·
Se alojó 1 noche
El baño no funcionaba y la chapa del cuarto tuvieron que arreglarla ya que no funcionaba, nos entregaron el cuarto una hora tarde y nunca nos pudieron hacer el check in digital, no te daban el QR para acceder a la propiedad y teníamos que entrar por la playa y buscar cruzarnos por algún hotel cercano al nuestro para poder entrar.
El baño no funcionaba y la chapa del cuarto tuvieron que arreglarla ya que no funcionaba, nos entregaron el cuarto una hora tarde y nunca nos pudieron hacer el check in digital, no te daban el QR para acceder a la propiedad y teníamos que entrar por la playa y buscar cruzarnos por algún hotel cercano al nuestro para poder entrar.
10
Jairo
11 mar 2026
·
Se alojó 2 noches
Muy buen hotel. Un poco complicado al inicio el check in pero después todo bien y fácil. En la azotea habían arreglos, una lástima porque no pudimos disfrutar bien la piscina y la vista, pero cuando esté concluido no dudo de que será un excelente espacio.
Muy buen hotel. Un poco complicado al inicio el check in pero después todo bien y fácil. En la azotea habían arreglos, una lástima porque no pudimos disfrutar bien la piscina y la vista, pero cuando esté concluido no dudo de que será un excelente espacio.
10
Carlos Jonathan Alvarado
20 feb 2026
·
Se alojó 5 noches
Me hospedé en Hotelito Azul en la zona hotelera de Tulum y tuve una experiencia muy bonita. Desde que llegamos, el staff fue súper amable y atento en todo momento, siempre dispuestos a ayudar y hacer que nuestra estancia fuera más cómoda. Me tocó la habitación 22 con vista al mar y la verdad estuvo muy bien. Despertar viendo el mar y escuchando las olas fue algo increíble. La habitación estaba cómoda y perfecta para relajarse y disfrutar del ambiente tan bonito que tiene el hotel. Sin duda volvería a hospedarme aquí. Gracias a todo el equipo por hacernos sentir tan bien durante nuestra estancia.
Me hospedé en Hotelito Azul en la zona hotelera de Tulum y tuve una experiencia muy bonita. Desde que llegamos, el staff fue súper amable y atento en todo momento, siempre dispuestos a ayudar y hacer que nuestra estancia fuera más cómoda. Me tocó la habitación 22 con vista al mar y la verdad estuvo muy bien. Despertar viendo el mar y escuchando las olas fue algo increíble. La habitación estaba cómoda y perfecta para relajarse y disfrutar del ambiente tan bonito que tiene el hotel. Sin duda volvería a hospedarme aquí. Gracias a todo el equipo por hacernos sentir tan bien durante nuestra estancia.
4
Alfredo
9 feb 2026
·
Se alojó 3 noches
La habitación era pegada al bulevard mucho ruido, los asientos de la sala durísimos en la habitación plunge Pool, el acceso y salida por qr está un poco molesto y el parking te lo cierran a las 10 pm , lo demás en general está ok
La habitación era pegada al bulevard mucho ruido, los asientos de la sala durísimos en la habitación plunge Pool, el acceso y salida por qr está un poco molesto y el parking te lo cierran a las 10 pm , lo demás en general está ok
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-11-01: NO DATA
- 2026-11-02: 158.96536268649294USD
- 2026-11-03: 166.13675362786867USD
- 2026-11-04: 157.95558387771607USD
- 2026-11-05: 158.96536268649294USD
- 2026-11-06: 155.9560161286316USD
- 2026-11-07: 155.9560161286316USD
- 2026-11-08: 156.53736250857546USD
- 2026-11-09: 161.95470229052736USD
- 2026-11-10: 162.06833700436403USD
- 2026-11-11: 156.96579493740845USD
- 2026-11-12: 161.95470229052736USD
- 2026-11-13: 161.95470229052736USD
- 2026-11-14: 166.09265631973267USD
- 2026-11-15: 156.78687707192995USD
- 2026-11-16: 165.76360941644288USD
- 2026-11-17: 170.79953567385866USD
- 2026-11-18: 155.9560161286316USD
- 2026-11-19: 170.79953567385866USD
- 2026-11-20: 166.09265631973267USD
- 2026-11-21: 156.96579493740845USD
- 2026-11-22: 162.7520759328003USD
- 2026-11-23: 166.59339398220826USD
- 2026-11-24: 166.09265631973267USD
- 2026-11-25: 152.07039574679567USD
- 2026-11-26: 170.79953567385866USD
- 2026-11-27: 156.96579493740845USD
- 2026-11-28: 186.88017179696658USD
- 2026-11-29: 170.79953567385866USD
- 2026-11-30: 152.96665943923952USD
- 2026-12-01: 164.9266831711731USD
- 2026-12-02: 186.39937274688722USD
- 2026-12-03: 155.9560161286316USD
- 2026-12-04: 176.71149656024173USD
- 2026-12-05: 175.66172092916872USD
- 2026-12-06: 175.66172092916872USD
- 2026-12-07: 155.9560161286316USD
- 2026-12-08: 172.93511995532228USD
- 2026-12-09: 156.96579493740845USD
- 2026-12-10: 155.9560161286316USD
- 2026-12-11: 173.0646782225037USD
- 2026-12-12: 176.71149656024173USD
- 2026-12-13: 172.93511995532228USD
- 2026-12-14: 176.71149656024173USD
- 2026-12-15: 175.66172092916872USD
- 2026-12-16: 156.96579493740845USD
- 2026-12-17: 176.71149656024173USD
- 2026-12-18: 176.71149656024173USD
- 2026-12-19: 155.9560161286316USD
- 2026-12-20: 155.9560161286316USD
- 2026-12-21: 538.9325604401246USD
- 2026-12-22: 537.8528000063477USD
- 2026-12-23: 596.1701146448975USD
- 2026-12-24: 614.1661902159424USD
- 2026-12-25: 661.6595207244874USD
- 2026-12-26: 657.8566618151856USD
- 2026-12-27: 657.8566618151856USD
- 2026-12-28: 756.8250996070557USD
- 2026-12-29: NO DATA
- 2026-12-30: 633.8045787072755USD
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
La hora de entrada comienza a15:00La hora de salida termina a12:00
El check in debe realizarlo alguien que tenga al menos 18 años.
Requisitos De Check-In
El registro de entrada temprana tiene un coste adicional (servicio sujeto a disponibilidad).; El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad);
Requisitos De Edad
Edad mínima para registrarse: 18 años
Mascotas
Número máximo de mascotas por habitación 22;Solo se admiten perros y gatos;Los animales deben estar siempre vigilados;No se admiten animales de servicio;Se admiten mascotas;
Servicios De Recepción
Este alojamiento ofrece un servicio de traslado desde la terminal de cruceros, la terminal de ferris y el aeropuerto (es posible que se apliquen cargos adicionales). Para organizar la recogida, los huéspedes deberán contactar con el alojamiento 24 horas antes de la llegada a través de los datos que aparecen en la confirmación de la reserva. La recepción está abierta todos los días de 09:00 a 18:00. Ponte en contacto con el alojamiento a través de los datos que figuran en la confirmación de reserva al menos 72 horas antes de la llegada para organizar el registro de entrada. Los huéspedes recibirán un correo electrónico 72 horas antes de su llegada con las instrucciones para el registro de entrada y un código de acceso. El servicio de recepción está disponible en horario limitado. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Los huéspedes deben comunicar su número de WhatsApp y su dirección de correo electrónico al alojamiento antes de su llegada. El alojamiento enviará las instrucciones de acceso y las instrucciones de registro de entradadigital por WhatsApp, que deben completarse antes de la llegada. Tras completar el registro de entradadigital, los huéspedes recibirán el código QR para entrar en el alojamiento. El soporte para la facturación digital está disponible todos los días de 9 a 18:00.
Política De Niños Y Camas Adicionales
Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada; Cama adicional: 107.1 USD por noche;
Comedor
Degusta algo de cocina internacional en Olivia, uno de los 2 restaurantes de este hotel. El alojamiento también te ofrece servicio de habitaciones con horario limitado y una cafetería. Qué mejor forma de acabar el día que con una bebida en el bar en la playa. Se ofrece un desayuno a la carta todos los días de 07:30 a 13:00 con un coste adicional.
Cargos E Impuestos Obligatorios
Los siguientes cargos se pagan en el alojamiento (es posible que las tasas incluyan los impuestos aplicables):
- Tarifa/tasa del alojamiento: el 7.5 % del precio de la habitación.
Hemos incluido todos los cargos que nos ha proporcionado el alojamiento.
Servicios populares
Restaurante
Sauna
Habitaciones para no fumadores
Servicio de limpieza
Caja fuerte
Playa privada
General
Restaurante
Habitaciones para no fumadores
Sauna
Servicio de masajes
Ducha
Habitación familiar
Aparcamiento
Aparcamiento gratuito
Servicios
Servicio de limpieza
Caja fuerte
Alquiler de bicicletas
Actividades
Playa privada
Jardín
Terraza
Fitness Center (nearby)