Is parking available at the property?

Self parking is available on-site for a fee of PHP 180 per night, with in/out privileges. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10 AM for a fee of approximately PHP 450 for adults and PHP 400 for children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 6:00 PM, and check-out is at 12:30 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Is there an airport shuttle service available?

A roundtrip airport shuttle is available for a surcharge of PHP 2500 per vehicle (one-way, maximum occupancy 8). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.

How is the property situated in relation to key landmarks?

The hotel is located within a 10-minute walk of Gaisano City Mall and Xavier University – Ateneo de Cagayan. It is 0.4 miles from Centrio Mall and 0.7 miles from St Augustine Cathedral. The nearest major airport is Cagayan de Oro (CGY-Laguindingan Intl.), approximately 20.7 miles away.

What are the policies for guests staying with children?

Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of PHP 450 per night. Reservations for rollaway beds must be made in advance.

New Dawn Hotel Plus Cagayan de Oro

Average nightly price at New Dawn Pensionne House by month, last 12 months (USD)
Month	Average price
January	$38
February	$40
March	$38
April	$39
May	$37
June	$38
July	$37
August	$27
September	$22
October	$36
November	$34
December	$34

What guests think

Reviews of New Dawn Hotel Plus emphasize a central location and a well‑liked rooftop with city views, while noting recurring issues such as unreliable Wi‑Fi and elevator delays that can affect convenience during busier times.

Service is frequently described as friendly and accommodating, though a few guests encountered slow responses or uneven attention. Cleanliness and upkeep vary, ranging from very clean rooms to reports of dust, mold, unpleasant odors, or pests. Breakfast and bar experiences vary by day and preference, and parking can be limited; overall, expect a budget‑minded stay with clear trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop bar/restaurant is widely liked for city views. Multiple reviews note elevator outages and long waits, limited or off‑site parking, and a gym that is closed or underwhelming.

Related guest reviews

8

Adam

Dec 11, 2025

·

Stayed 8 nights

Rooms are clean, food is good and staff are friendy. The roof top restaurant and bar is really nice.

8

Melissa

Dec 24, 2023

·

Stayed 1 night

Parking not easy

4

Terrence

Aug 11, 2024

·

Stayed 9 nights

The staff were very good polite and helpful. The rooms coffee making facilities did not provide coffee or cutlery At night there was no block out , quite bright and a lot of street noise and other guest noise The wifi was terrible. In the room it almost never worked The food below average Two elevators but one was constantly closed the entire 9 days causing us to see the elevator pass up and down with to many people so we had to wait

10

Stuart

Jan 10, 2025

·

Stayed 7 nights

For the price and location it is great. There are several things though , like the gym os not open and only once have i looked at the breakfast and decided to purchase. Being American my tastes are different than was prepared. All in all i am happy here and have extended my time twice already.

8

Ogie

Sep 6, 2024

·

Stayed 1 night

No parking

6

Ana Marie

Aug 11, 2024

·

Stayed 2 nights

Inconvenient elevator

8

Robert

Nov 30, 2024

·

Stayed 1 night

Older property but good if you be sure to get a corner room. Rooftop is always nice. Decent food and service. Unique, affordable option for that city.

8

David

Jun 11, 2023

·

Stayed 12 nights

Very nice hotel. Just a word of warning, don't take a room on the 19th floor if you go to bed early. Bar on 20th with music until midnight. Definitely would stay again.

6

Georsadd

Jan 18, 2026

·

Stayed 2 nights

There are a number of great restaurants nearby, which was very convenient. We also received welcome drinks at the rooftop bar, which was a nice touch. However, service at the bar was slow, and my mum eventually had to approach the bartender to ask about our drinks. To be fair, it was a busy day, but management may want to address staffing levels during peak times.The room was a decent size and comfortable overall, although the toilet could have been cleaner.

6

RANDY

Oct 17, 2024

·

Stayed 1 night

It’s my 2nd time stay and it continued to decline. It’s not bad but not good enough. There’s one working elevator so it took longer time to wait.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: several guests found rooms very clean, but others reported dusty spaces, mold or dirty bathrooms, and musty or sewer odors. There are also a few reports of pests, including bedbugs or roaches.

Related guest reviews

6

Eric

Apr 5, 2023

·

Stayed 1 night

Didn’t like karaoke / loudness of street below Shower had many areas of mold and uncleanliness

8

William

Feb 19, 2026

·

Stayed 3 nights

Clean room, pleasant staff.

6

John Paul

Nov 13, 2025

·

Stayed 2 nights

Wasn't able to try breakfast. Woke up with bedbug bites on my leg :(

8

Adam

Dec 11, 2025

·

Stayed 8 nights

Rooms are clean, food is good and staff are friendy. The roof top restaurant and bar is really nice.

4

Ju

Oct 9, 2024

·

Stayed 3 nights

I stayed at this hotel for 3 nights and had a very unpleasant experience. There was no bellman to assist with luggage, and on my first night, I found a mouse in the room. The walls and floors, especially in the bathroom, were dirty. The water had a rust-like smell, and there was a sewer-like odor in the room, which made it very uncomfortable. I had to request air freshener to try and mask the smell. Overall, it was an uncomfortable stay, and I would not return or recommend this hotel to others.

6

reagan

Feb 21, 2024

·

Stayed 2 nights

The roof top restaurant was very nice. The location was perfect, I would get up and jog in the streets in the morning. The building is old and worn a bit. The original room that I recieved had dirty sheets. But I was able to get a clean room and bed. The television does not have any channels. But the location and views make up for it. Everyone was great, except the security guard for the front door who was grumpy. Must of been having a bad day.

2

Maria Belen

Dec 8, 2024

·

Stayed 1 night

You get what you pay for. Foul odor, sewer smell. Bathroom dirty and full of mold looking dirt. Bedbugs.

10

James

Sep 11, 2025

·

Stayed 1 night

Very clean and affordable. Staff was professional. Breakfast was very good and nicely appointed! Would stay again.

6

Georsadd

Jan 18, 2026

·

Stayed 2 nights

There are a number of great restaurants nearby, which was very convenient. We also received welcome drinks at the rooftop bar, which was a nice touch. However, service at the bar was slow, and my mum eventually had to approach the bartender to ask about our drinks. To be fair, it was a busy day, but management may want to address staffing levels during peak times.The room was a decent size and comfortable overall, although the toilet could have been cleaner.

8

Christopher

Jun 4, 2024

·

Stayed 2 nights

Room was a bit dusty (including bed sheets). The walls aslo had some cob webs. I typically stay at this hotel but in their premier rooms which I like but this standard room was a bit of a disappointment. Lighting was dark in the room and the bed it self was half decent when it came to comfort. The staff also was not as helpful on this trip (even thought they usually are) cause it took them a long time to even come and replace the dusty bed sheets. My food also took longer than usual to arrive, and when it did, it was luke warm... I have no problem staying there again but only their premier room. Still worth a visit if you're on a budget.

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AI-generated summary based on recent guest reviews

Rooms

Rooms vary in size and comfort, with many appreciating city views and comfortable rooms, but several note street or rooftop noise and unreliable Wi‑Fi. Maintenance can be hit‑or‑miss, with reports of dated fittings, broken fixtures, weak hot water, or electrical issues.

Related guest reviews

6

Daniel

Aug 27, 2023

·

Stayed 1 night

The hotel is proximate to great street activity, but that also exposes the property to noise pollution from the nearby street.

6

graham

Oct 7, 2023

·

Stayed 2 nights

Booked the executive room , it had kettle but no coffee or tea or biscuit sachets . Wardrobe door jammed so could not access deposit safe . Reception changed the room and new room had no wardrobe doors so at least you could access safe . Towel rail in shower very rusty . Ran out of toilet roll no spare roll. Second day room cleaned again no drink sachets just the kettle and 2 water bottles . However we bought our own . Another issue is hotels.com do not offer a breakfast option at this hotel but others booking in got breakfast . Why is the option not available . This is my second stay here this year but standards have dropped so I will not visit again . Bed was comfy but after a long journey i expected to be able to relax with a coffee and we even visited the restaurant but staff could not serve us before 5pm however we went behind hotel to a really nice tuna restaurant .

10

Alfredo

Mar 5, 2024

·

Stayed 8 nights

TV remote was not working and closet doors were missing in my room…#1507. If they fix these it’s worth the small $ you pay for.

6

Erik

Oct 13, 2024

·

Stayed 2 nights

Service is not good. Multiple times to call after shortcircuit in bathroom before someone came Rooms are good and in direct location s lot of dinning possibilities

4

Terrence

Aug 11, 2024

·

Stayed 9 nights

The staff were very good polite and helpful. The rooms coffee making facilities did not provide coffee or cutlery At night there was no block out , quite bright and a lot of street noise and other guest noise The wifi was terrible. In the room it almost never worked The food below average Two elevators but one was constantly closed the entire 9 days causing us to see the elevator pass up and down with to many people so we had to wait

8

Adam

Jul 12, 2024

·

Stayed 3 nights

The staff was very friendly and professional. They do a great job. Very nice view

8

David

Jun 11, 2023

·

Stayed 12 nights

Very nice hotel. Just a word of warning, don't take a room on the 19th floor if you go to bed early. Bar on 20th with music until midnight. Definitely would stay again.

10

Joseph

Mar 29, 2025

·

Stayed 2 nights

The water is not to warm. It could a safe.

4

Robert

Jun 30, 2025

·

Stayed 17 nights

the wifi was unusable. you expect the wifi to be there as advertised. frustrating. when asked the front desk they said they had a lot of people staying and nothing they could do about it. won't be staying there again.

6

Georsadd

Jan 18, 2026

·

Stayed 2 nights

There are a number of great restaurants nearby, which was very convenient. We also received welcome drinks at the rooftop bar, which was a nice touch. However, service at the bar was slow, and my mum eventually had to approach the bartender to ask about our drinks. To be fair, it was a busy day, but management may want to address staffing levels during peak times.The room was a decent size and comfortable overall, although the toilet could have been cleaner.

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AI-generated summary based on recent guest reviews

Service

Service is broadly praised as friendly, accommodating, and professional across many stays. A minority cite lapses such as slow bar or front‑desk responses, missing towels at check‑in, or inconsistent attentiveness.

Related guest reviews

6

Erik

Oct 13, 2024

·

Stayed 2 nights

Service is not good. Multiple times to call after shortcircuit in bathroom before someone came Rooms are good and in direct location s lot of dinning possibilities

8

Ruby

Apr 7, 2024

·

Stayed 3 nights

The staff is accommodating to our needs, special mention goes to staff Daniel who went beyond his job description to have the patience and took his valuable time to assist a guest like me who is not computer savvy and I greatly appreciate his help.

8

Adam

Jul 12, 2024

·

Stayed 3 nights

The staff was very friendly and professional. They do a great job. Very nice view

10

Kristine

Aug 8, 2025

·

Stayed 7 nights

We had amazing stay at New Dawn Hotel Plus. Staffs are helpful and nice.

4

ceasar damasco

May 26, 2025

·

Stayed 1 night

I stayed here a few years back when they were still finishing the building. The facilities were in all good working order. Now, not to much. We were visiting for my sister's 50th. We booked 6 rooms between us and ALL rooms had no towels in them!!! Considering we checked in around 4pm, you'd think housekeeping would have the time to prepare the towels, but no! We had a birthday party to host at 6pm so we went to freshen up/shower. Had to stand wet post showering as it took about 30 minutes to bring in the towel. After the birthday party, past midnight, couldn't get any sleep as one of the lights switch was broken so couldn't turn it off. For its price point (around 40 gbp), not worth it really. I imagine you can get better hotels to stay in. Would not stay again. The staff were attentive and friendly though.

10

Nathaniel

Oct 27, 2025

·

Stayed 12 nights

The staff was friendly and welcoming. The food is pretty good. Get there early for better selection. Same day laundry service is a plus. Oh and if you need coffee outside next door is Gas n Grounds. Great service, good cup of coffee. I would stay here again.

4

Vivian

May 3, 2023

·

Stayed 4 nights

for 3 people in room they only put 2 on everything towels, glass cups amenities ,no coffee .we asked front desk the day we checked in ,it never been delivered, 2 of us has to share towel. The floor was dirty white socks & feet ( barefoot) in room turned black,shower floor was slippery.Staff were nice

6

Georsadd

Jan 18, 2026

·

Stayed 2 nights

There are a number of great restaurants nearby, which was very convenient. We also received welcome drinks at the rooftop bar, which was a nice touch. However, service at the bar was slow, and my mum eventually had to approach the bartender to ask about our drinks. To be fair, it was a busy day, but management may want to address staffing levels during peak times.The room was a decent size and comfortable overall, although the toilet could have been cleaner.

2

Robin

Dec 23, 2024

·

Stayed 1 night

Just didn't like it. Front clerk told a lie.

10

Richard

Nov 2, 2025

·

Stayed 3 nights

Always nice to see the staff here. Stayed at this property over 100 times over the years and keep coming back.

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AI-generated summary based on recent guest reviews

Location

Central, walkable location close to restaurants, malls, and local venues; many find it convenient for getting around. Some mention street activity and traffic that can add noise or congestion.

Related guest reviews

6

Daniel

Aug 27, 2023

·

Stayed 1 night

The hotel is proximate to great street activity, but that also exposes the property to noise pollution from the nearby street.

10

MARIQUIT

Feb 18, 2025

·

Stayed 7 nights

Location, helpful stuffs, clean, convenient

8

Eden

Feb 21, 2024

·

Stayed 3 nights

I like the hotel because it is convenient to go to any point in the city…. My suggestion is: apply some chlorox or any cleaning agents between the tiles in the bathroom and the sink to remove the dirt

10

Emmanuel

Feb 26, 2024

·

Stayed 6 nights

Closest to everything. Parking is limited.

10

Leonila

Jan 16, 2025

·

Stayed 3 nights

I really like the location because it’s close to everything esp. when it comes to food….

10

Jessica

May 24, 2025

·

Stayed 1 night

The hotel is new built and convenient to walk around near by restaurants. Although they do not have their own parking garage and have to park in a gas station property which probably they have rented. Overall is a nice hitel. Also i was disappointed that thier iwn restaurants was closed on our checked in dates.

10

Richard

Mar 12, 2024

·

Stayed 5 nights

Very satisfied with our 5 night stay at New Dawn. Congenial, helpful, professional staff providing a high level of hospitality. On site dinning is reasonably priced and worthwhile. Convenient downtown location. We will select New Dawn again.

8

Michael

Dec 26, 2025

·

Stayed 4 nights

Great location

10

Marilou

May 23, 2024

·

Stayed 1 night

The hotel's close proximity to the sports center, where I enjoy my morning walks, was a major plus. Additionally, The hotel received a commendable rating of 4 out of 5.

10

Silverio

Mar 27, 2024

·

Stayed 8 nights

The place is affordable clean and centrally located.

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AI-generated summary based on recent guest reviews

Dining

Dining is mixed: several guests enjoyed breakfast or on‑site food, while others found the buffet limited or average, with occasional delays or lukewarm dishes. The rooftop venue is popular for drinks and views, though bar service can be slow.

Related guest reviews

8

Adam

Dec 11, 2025

·

Stayed 8 nights

Rooms are clean, food is good and staff are friendy. The roof top restaurant and bar is really nice.

4

Terrence

Aug 11, 2024

·

Stayed 9 nights

The staff were very good polite and helpful. The rooms coffee making facilities did not provide coffee or cutlery At night there was no block out , quite bright and a lot of street noise and other guest noise The wifi was terrible. In the room it almost never worked The food below average Two elevators but one was constantly closed the entire 9 days causing us to see the elevator pass up and down with to many people so we had to wait

10

DEEPENDER Singh

Oct 16, 2023

·

Stayed 2 nights

Amazing HOTEL .. ITS 5 STAR Hotel At Less than Half the Price Superb Rooms Nice big TV Good Wofi They have Great Breakfast Location is Unbeatable BEST Part is their Customer Servicd They ho After Every little thing you tell Them ..Anazing Customer servicd

10

James

May 1, 2024

·

Stayed 3 nights

The staff was exceptional and the bar lounge was a real treat.

10

Nathaniel

Oct 27, 2025

·

Stayed 12 nights

The staff was friendly and welcoming. The food is pretty good. Get there early for better selection. Same day laundry service is a plus. Oh and if you need coffee outside next door is Gas n Grounds. Great service, good cup of coffee. I would stay here again.

10

James

Sep 11, 2025

·

Stayed 1 night

Very clean and affordable. Staff was professional. Breakfast was very good and nicely appointed! Would stay again.

6

Georsadd

Jan 18, 2026

·

Stayed 2 nights

There are a number of great restaurants nearby, which was very convenient. We also received welcome drinks at the rooftop bar, which was a nice touch. However, service at the bar was slow, and my mum eventually had to approach the bartender to ask about our drinks. To be fair, it was a busy day, but management may want to address staffing levels during peak times.The room was a decent size and comfortable overall, although the toilet could have been cleaner.

8

Christopher

Jun 4, 2024

·

Stayed 2 nights

Room was a bit dusty (including bed sheets). The walls aslo had some cob webs. I typically stay at this hotel but in their premier rooms which I like but this standard room was a bit of a disappointment. Lighting was dark in the room and the bed it self was half decent when it came to comfort. The staff also was not as helpful on this trip (even thought they usually are) cause it took them a long time to even come and replace the dusty bed sheets. My food also took longer than usual to arrive, and when it did, it was luke warm... I have no problem staying there again but only their premier room. Still worth a visit if you're on a budget.

6

Luit

Sep 23, 2024

·

Stayed 8 nights

Malls are in the neighborhood with shops and restaurants... Breakfast was poor, especially for European people... No bread and cheese and other things.. The room was okay, cleaned every day and good service.

6

Maria

Jul 29, 2024

·

Stayed 1 night

Location is nice very accessible. Food buffet was a turned down and needs improvement.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $14	17 $15
18 $15	19 $20	20 $20	21 $20	22 $17	23 $21	24 $19
25 $19	26 $16	27 $18	28 $14	29 $18	30 $18	31 $18

Su	Mo	Tu	We	Th	Fr	Sa
1 $18	2 $18	3 $18	4 $18	5 $18	6 $18	7 $18
8 $18	9 $14	10 $18	11 $18	12 $18	13 $18	14 $18
15 $18	16 $18	17 $27	18 $13	19 $18	20 $18	21 $18
22 $20	23 $18	24 $18	25 $20	26 $15	27 $15	28 $18
29 $17	30 $17

New Dawn Pensionne House

Prices for New Dawn Pensionne House

Monthly average prices

About this property

Location

Room options

Family Room with Bathroom

Superior Triple Room

Economy Double Room

Standard Triple Room

Guest reviews of New Dawn Pensionne House

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about New Dawn Pensionne House

Considering this hotel for your Cagayan de Oro trip?

Prices for upcoming dates