Best Western Plus Metepec & Suites

Parking is tight, steep, and awkward to access; some guests struggled with large vehicles, flooding, or the elevator not reaching the garage. A small gym is available but equipment and maintenance are limited.

Cleanliness feedback is inconsistent: several guests reported dirty rooms, stained or worn towels and linens, and bad odors or mildew, while others found spaces clean.

Rooms are basic with mixed comfort; several guests cite hard or aging mattresses and loud noise from the road and hallways. Design reduces privacy with transparent bathroom doors or showers, and Wi-Fi and TV performance can be unreliable.

Many mention friendly, attentive staff—especially in the restaurant and at reception—but others encountered slow or unhelpful responses, check-in delays, invoicing problems, and room access errors or other security concerns.

Convenient for drivers and near the Metepec train station or local events, but it sits by a busy road with traffic noise. A few reviews mention poor exterior lighting and an area that can feel unsafe at night.

Breakfast is included and some guests find it tasty with attentive dining staff, but many describe it as poor in quality or repetitive. On-site dining is limited, with no room service and restaurant availability noted as lacking.