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Axel Hotel Madrid - Adults Only

254 USD

/natt

Gj.snitt. for september

Axel Hotel Madrid - Adults Only - Image 1

Axel Hotel Madrid - Adults Only - Rom

Axel Hotel Madrid - Adults Only - Rom

Axel Hotel Madrid - Adults Only - Resepsjon

Axel Hotel Madrid - Adults Only - Bad

Priser for Axel Hotel Madrid - Adults Only

Velg datoer for å se priser og tilgjengelighet

254 USD

/natt

Gj.snitt. for september

Månedlige gjennomsnittspriser

På Axel Hotel Madrid - Adults Only er prisen per natt i gjennomsnitt 148 USD i den billigste måneden (august) og 279 USD i den dyreste måneden (oktober), basert på de siste 12 månedene.

Gjennomsnittspris per natt på Axel Hotel Madrid - Adults Only etter måned, siste 12 måneder (USD)
Måned	Gjennomsnittspris
januar	168 USD
februar	159 USD
mars	192 USD
april	249 USD
mai	278 USD
juni	248 USD
juli	223 USD
august	148 USD
september	254 USD
oktober	279 USD
november	202 USD
desember	191 USD

Dyreste: oktober (ca. 279 USD)

Billigste: august (ca. 148 USD)

Om denne eiendommen

Du tilbys blant annet et utendørsbasseng og wi-fi (inkludert) og tur-/billettassistanse.

Parkering
Svømmebasseng
Rom for ikke-røykere
Forretningssenter
Romservice
Turistinformasjon

Beliggenhet

Atocha, 49, Huertas, Madrid, Madrid, Spania

Plaza de Santa Ana (0.2 miles)

Puerta del Sol (0.3 miles)

Calle de Alcalá (0.3 miles)

Plaza Mayor (0.4 miles)

Preciados-gaten (0.4 miles)

El Oso y el Madrono (0.4 miles)

Mer stedsinformasjon

Romalternativer

5

Rom – superior

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

226 ft²

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

14

Axel Premium

Romdetaljer

1 Stor Dobbeltseng

Sover 2

226 ft²

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

3

Axel Junior Suite Single Use

Romdetaljer

1 Ekstra Stor Dobbeltseng

312 ft²

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

13

Axel Suite

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

549 ft²

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

7

Rom – basic

Romdetaljer

1 Dobbeltseng

Sover 2

161 ft²

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

12

Axel City

Romdetaljer

1 Dobbeltseng

eller

2 Enkeltsenger

Sover 2

161 ft²

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

10

Axel Suite Single Use

Romdetaljer

1 Ekstra Stor Dobbeltseng

549 ft²

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

11

Axel City Single Use

Romdetaljer

1 Dobbeltseng

eller

2 Enkeltsenger

161 ft²

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

3

Axel Junior Suite

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

312 ft²

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

13

Axel Premium Single Use

Romdetaljer

1 Stor Dobbeltseng

226 ft²

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

Gjesteomtaler av Axel Hotel Madrid - Adults Only

8.6

Utrolig

basert på 3 310 verifiserte omtaler

Hvem bor her?

Business

14%

Par

59%

Grupper

25%

Hva gjestene synes

KI-generert oppsummering basert på nylige gjesteomtaler

Gjennomgang av anmeldelser av Axel Hotel Madrid - Kun voksne, roser gjestene den sentrale beliggenheten, inkluderende atmosfære og imøtekommende personale, samtidig som de påpeker sporadiske vedlikeholds- eller renhetsproblemer, blandede meninger om valuta for pengene, og en generelt livlig atmosfære for kun voksne.

Fasiliteter

Renhold

Rom

Service

Beliggenhet

Servering

Var dette til hjelp?

Hva gjestene synes

Gjennomgang av anmeldelser av Axel Hotel Madrid - Kun voksne, roser gjestene den sentrale beliggenheten, inkluderende atmosfære og imøtekommende personale, samtidig som de påpeker sporadiske vedlikeholds- eller renhetsproblemer, blandede meninger om valuta for pengene, og en generelt livlig atmosfære for kun voksne.

Takbasseng og bar får mye ros, men flere gjester opplevde at disse var stengt for arrangementer eller vedlikehold, overfylt av ikke-gjester, eller at bassenget var for kaldt til å bruke. Romkomfort og design varierer mye: noen suiter er romslige og stilfulle, mens andre føles utdaterte, veldig mørke eller trange, med harde senger, åpne bad som gir lite privatliv og merkbar gate- eller gårdsstøy. Forvent et sentralt, sosialt hotell med energiske fellesområder, men varierende romopplevelser.

Fasiliteter

Renhold

Rom

Service

Beliggenhet

Servering

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Fasiliteter

Takbasseng og bar blir ofte rost for utsikt og atmosfære, men flere anmeldelser rapporterer om stengninger på grunn av arrangementer eller vedlikehold, overfylling av ikke-gjester, og et uopvarmet, lite basseng. Treningssenteret er enkelt og noe utstyr trenger oppdatering; spa/badstu var rapportert stengt.

Relaterte gjesteomtaler

8

Emma

14. juni 2024

·

Overnattet 2 netter

A great experience, pool is smaller than appears in pictures, was quieter than our experiences at hotels closer to city center and walking distance was manageable.

A great experience, pool is smaller than appears in pictures, was quieter than our experiences at hotels closer to city center and walking distance was manageable.

8

Soumya

8. nov. 2025

·

Overnattet 2 netter

Great, friendly staff. Lovely rooftop bar. Room was good albeit very small. Fantastic location.

Great, friendly staff. Lovely rooftop bar. Room was good albeit very small. Fantastic location.

8

Llency

4. des. 2024

·

Overnattet 2 netter

Overall the hotel is good. The spa/sauna was not open and I the roof top pool has a great view of the city, but also the hotel should consider make it a hot pool for the winter.

Overall the hotel is good. The spa/sauna was not open and I the roof top pool has a great view of the city, but also the hotel should consider make it a hot pool for the winter.

10

John Paul

2. mars 2024

·

Overnattet 5 netter

As usual a great stay at Axel Madrid. Just one remark : the gym equipment badly needs to be updated ( machines are noisy and about to fall apart)

As usual a great stay at Axel Madrid. Just one remark : the gym equipment badly needs to be updated ( machines are noisy and about to fall apart)

10

Mark

16. mars 2023

·

Overnattet 1 natt

The 2 gentlemen who were at the front desk during my visit were excellent! Love this location and hotel! Super close to Atocha train station, the Prado, and Centro Madrid. Not a touristy area, and lots of fabulous restaurants and cafes within a 10 minute walk. Rooftop bar and pool was fantastic!!

The 2 gentlemen who were at the front desk during my visit were excellent! Love this location and hotel! Super close to Atocha train station, the Prado, and Centro Madrid. Not a touristy area, and lots of fabulous restaurants and cafes within a 10 minute walk. Rooftop bar and pool was fantastic!!

6

Michael

13. juni 2022

·

Overnattet 7 netter

Super Location Schöne Dachterrasse Gute bequeme Betten Nähe zur Ubahnstation - Sehr laut (Lärm von der Terrasse und dem Club im Keller bis spät in der Nacht) Jeder zweite Tag private Veranstaltung auf dee Dachterrasse und man wurde vertrieben Pool nicht zum Schwimmen geeignet. Die meiste Zeit stehen Gäste mit Gläsern und Zigarette im Wasser und feiern. Im Zimmer Keine frischen Tassen oder Gläser ausgetauscht. Fenster zu einem überdachten Innenhof...daher nie Frischluft und dementsprechend schon ein schlechter Grundgeruch im Zimmer Waschbecken nicht im Badezimmer und auch nach Beschwerde nie mehr als maximal lauwarmes Wasser.

Super Location Schöne Dachterrasse Gute bequeme Betten Nähe zur Ubahnstation - Sehr laut (Lärm von der Terrasse und dem Club im Keller bis spät in der Nacht) Jeder zweite Tag private Veranstaltung auf dee Dachterrasse und man wurde vertrieben Pool nicht zum Schwimmen geeignet. Die meiste Zeit stehen Gäste mit Gläsern und Zigarette im Wasser und feiern. Im Zimmer Keine frischen Tassen oder Gläser ausgetauscht. Fenster zu einem überdachten Innenhof...daher nie Frischluft und dementsprechend schon ein schlechter Grundgeruch im Zimmer Waschbecken nicht im Badezimmer und auch nach Beschwerde nie mehr als maximal lauwarmes Wasser.

10

Nicholas

18. okt. 2025

·

Overnattet 3 netter

My partner and I loved our stay at Axel Madrid. We were in room 006, was so spacious and well designed. The staff was friendly and helpful. The rooftop was great and fun, with spectacular sunset views. Great location. Gym a little small. Friendly clientele, and welcoming safe space.

My partner and I loved our stay at Axel Madrid. We were in room 006, was so spacious and well designed. The staff was friendly and helpful. The rooftop was great and fun, with spectacular sunset views. Great location. Gym a little small. Friendly clientele, and welcoming safe space.

8

Jan

18. juni 2025

·

Overnattet 4 netter

Leider war der Rooftop Pool während unseres Aufenthaltes wegen Bauarbeiten geschlossen. Ansonsten ein sehr gutes Hotel, aufmerksames Personal, gutes Frühstück und perfekte Lage!

Leider war der Rooftop Pool während unseres Aufenthaltes wegen Bauarbeiten geschlossen. Ansonsten ein sehr gutes Hotel, aufmerksames Personal, gutes Frühstück und perfekte Lage!

10

jean gabriel

3. mars 2024

·

Overnattet 2 netter

Hôtel fidèle aux photos Malheureusement nous n’avons pas pu profiter du roof top car fermé. Nous avions choisi cet établissement pour celui-ci Pas de proposition commerciale pour nous dédommager Très bien situé pour visiter Madrid

Hôtel fidèle aux photos Malheureusement nous n’avons pas pu profiter du roof top car fermé. Nous avions choisi cet établissement pour celui-ci Pas de proposition commerciale pour nous dédommager Très bien situé pour visiter Madrid

6

Eric

1. okt. 2024

·

Overnattet 4 netter

Nous ne renouvellerons jamais l’expérience de séjourner dans cet hôtel! Le lit n’était pas confortable et il grinçait! Les têtes d’oreiller étaient minces comme des feuilles de papier! Le café dans la chambre était seulement du décaféiné, même à la quatrième journée! La piscine sur le toit n’est pas chauffée! L’eau de la piscine était très froide. Le service du bar sur le toit était pauvre et pas très accueillant!

Nous ne renouvellerons jamais l’expérience de séjourner dans cet hôtel! Le lit n’était pas confortable et il grinçait! Les têtes d’oreiller étaient minces comme des feuilles de papier! Le café dans la chambre était seulement du décaféiné, même à la quatrième journée! La piscine sur le toit n’est pas chauffée! L’eau de la piscine était très froide. Le service du bar sur le toit était pauvre et pas très accueillant!

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Renhold

Mange gjester fant rom og fellesområder rene, men tilbakemeldingene er varierende. Flere rapporterte om manglende romservice, flekkete sengetøy eller håndklær, støv, lukt og skitt eller vedlikeholdsrester på badet.

Relaterte gjesteomtaler

10

Milo

28. mars 2025

·

Overnattet 1 natt

The staff at Axel are wonderful and welcoming, they explain everything clearly and make sure you have everything you need for your trip. I went during a quiet period for the city so had no issues with any noise, and my room was peaceful, spacious, clean, and everything finished to a high standard. The decor is modern and chic, and all the amenties you need are provided. Would definitely stay here again!

The staff at Axel are wonderful and welcoming, they explain everything clearly and make sure you have everything you need for your trip. I went during a quiet period for the city so had no issues with any noise, and my room was peaceful, spacious, clean, and everything finished to a high standard. The decor is modern and chic, and all the amenties you need are provided. Would definitely stay here again!

6

Teresa

24. sep. 2025

·

Overnattet 3 netter

Room cleaning was poor, day 1 found dirty towel, day 2 found 2 socks behind curtain. No privacy in room as full length window had no curtain, suggest frosted glass on window.

Room cleaning was poor, day 1 found dirty towel, day 2 found 2 socks behind curtain. No privacy in room as full length window had no curtain, suggest frosted glass on window.

4

Silvia

24. aug. 2024

·

Overnattet 2 netter

Abbiamo scelto Axel Hotel tutte le volte che siamo venute a Madrid, ma questa volta per l’ultima volta. Camera scarna, non è nemmeno stata pulita e rifatta, piscina strapiena di persone non ospiti dell’hotel. Peccato! Unica conferma, il personale gentile

Abbiamo scelto Axel Hotel tutte le volte che siamo venute a Madrid, ma questa volta per l’ultima volta. Camera scarna, non è nemmeno stata pulita e rifatta, piscina strapiena di persone non ospiti dell’hotel. Peccato! Unica conferma, il personale gentile

4

David

10. okt. 2025

·

Overnattet 1 natt

Descuidado y no muy limpio. Cero ambiente lgbt

Descuidado y no muy limpio. Cero ambiente lgbt

2

Alicia

17. mai 2025

·

Overnattet 3 netter

Bed sheets were stained and dirty, as well as the only chair in the room. The AC was not working properly and the room was hot and stuffy.

Bed sheets were stained and dirty, as well as the only chair in the room. The AC was not working properly and the room was hot and stuffy.

6

Alexandria

15. juni 2025

·

Overnattet 4 netter

The staff were absolutely fantastic but the rooms were pretty disappointing - light bulbs not working and cleanliness definitely not up to scratch

The staff were absolutely fantastic but the rooms were pretty disappointing - light bulbs not working and cleanliness definitely not up to scratch

2

Valery

3. juli 2025

·

Overnattet 3 netter

Quelle déception !!! Apprendre par mail le jour de notre arrivée que la piscine n’est plus accessible J’ai choisi cet hôtel pour sa situation et son rooftop De plus la chambre commandé était avec balcon mais pas disponible à notre arrivée Nous avons eu la 607 Le dessous du lit était poussiéreux, la table servant de bar était salle en dessous, la porte de douche ne ferme pas, l’évier est fendu. et le siphon de la douche n’était pas nettoyé.

Quelle déception !!! Apprendre par mail le jour de notre arrivée que la piscine n’est plus accessible J’ai choisi cet hôtel pour sa situation et son rooftop De plus la chambre commandé était avec balcon mais pas disponible à notre arrivée Nous avons eu la 607 Le dessous du lit était poussiéreux, la table servant de bar était salle en dessous, la porte de douche ne ferme pas, l’évier est fendu. et le siphon de la douche n’était pas nettoyé.

8

Morten Kjær

26. nov. 2024

·

Overnattet 6 netter

Very nice hotel, but very small room. But also very quiet. There was a bad smell in the lobby. Reception was very kind. Rooftop bar not so smiling.

Very nice hotel, but very small room. But also very quiet. There was a bad smell in the lobby. Reception was very kind. Rooftop bar not so smiling.

10

Doyle

18. nov. 2025

·

Overnattet 1 natt

The front desk staff was extremely friendly & helpful and the room was very clean.

The front desk staff was extremely friendly & helpful and the room was very clean.

8

Lorraine

27. okt. 2023

·

Overnattet 13 netter

The staff at Axel Madrid are all wonderful. The hotel is very well located. The rooms are clean but the decor feels a bit 90’s Las Vegas Club. Beds are hard for my taste although my husband liked them. Interior courtyard rooms are very load but we were moved to a back of hotel room which was very quiet.

The staff at Axel Madrid are all wonderful. The hotel is very well located. The rooms are clean but the decor feels a bit 90’s Las Vegas Club. Beds are hard for my taste although my husband liked them. Interior courtyard rooms are very load but we were moved to a back of hotel room which was very quiet.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Rom

Designet føles moderne og noen rom er romslige, men mange bemerker mørk belysning, kompakte løsninger, åpne bad med lite privatliv og harde madrasser. Støynivået varierer: rom mot gate eller gårdsplass kan være støyende, mens rom mot interiøret eller baksiden er roligere.

Relaterte gjesteomtaler

8

Daniel

21. mai 2025

·

Overnattet 1 natt

The hotel had a nice rooftop bar and while I only went during the day, it seemed like a welcoming place to socialize. The room was very large and had a fun style. Unfortunately, it felt very cold and wasn’t well lit, some of the lights also flickered. The area was great, a quick walk to everything and breakfast was also really good, although the seating area for breakfast felt a bit small

The hotel had a nice rooftop bar and while I only went during the day, it seemed like a welcoming place to socialize. The room was very large and had a fun style. Unfortunately, it felt very cold and wasn’t well lit, some of the lights also flickered. The area was great, a quick walk to everything and breakfast was also really good, although the seating area for breakfast felt a bit small

4

Roderick

26. aug. 2025

·

Overnattet 21 netter

Let me start by saying that the staff were wonderful and that the company does read the reviews which I applaud. The problem, for me anyway, was the hotel design itself. The corridors were very dark, gloomy and bare. This gloomy atmosphere continues with the room. The room is effectively a bathroom with a bed in it. The shower, sink and toilet are all in from of the bed. I don’t mind seeing / hearing my significant other shower or wash their hands but seeing, hearing and smelling someone use the bathroom is not something I like. The rooftop has a bar and quite a large pool along with a rooftop view. Many restaurants and bars in the area. Once again the staff and management were great.

Let me start by saying that the staff were wonderful and that the company does read the reviews which I applaud. The problem, for me anyway, was the hotel design itself. The corridors were very dark, gloomy and bare. This gloomy atmosphere continues with the room. The room is effectively a bathroom with a bed in it. The shower, sink and toilet are all in from of the bed. I don’t mind seeing / hearing my significant other shower or wash their hands but seeing, hearing and smelling someone use the bathroom is not something I like. The rooftop has a bar and quite a large pool along with a rooftop view. Many restaurants and bars in the area. Once again the staff and management were great.

10

Steve

12. okt. 2024

·

Overnattet 3 netter

This was a very delightful hotel. Exceptionally friendly staff who all spoke English. I got a room facing the inner courtyard and it was super quiet. My friends got a room facing the street and they said they got some street noise each night that woke them up, which I would have been bummed about if I had been in their room. The breakfast buffet was super delicious and of great quality and variety. I would definitely stay here again.

This was a very delightful hotel. Exceptionally friendly staff who all spoke English. I got a room facing the inner courtyard and it was super quiet. My friends got a room facing the street and they said they got some street noise each night that woke them up, which I would have been bummed about if I had been in their room. The breakfast buffet was super delicious and of great quality and variety. I would definitely stay here again.

10

Dan

24. jan. 2023

·

Overnattet 5 netter

Enjoyed my stay at Axel Hotel Madrid. The room was spacious with great decor. Close to restaurants, shopping and everything Madrid has to offer.

Enjoyed my stay at Axel Hotel Madrid. The room was spacious with great decor. Close to restaurants, shopping and everything Madrid has to offer.

6

Gerald

6. jan. 2026

·

Overnattet 4 netter

Hôtel vieillissant. Les chambres supérieures qui se trouvent côté rue sont très mal insonorisées et donc bruyantes, y compris la nuit. Heureusement le personnel est agréable et a sû me trouver une chambre calme côté cours arrière. Dans l'ensemble, cet hôtel n'est pas un bon rapport qualité-prix.

Hôtel vieillissant. Les chambres supérieures qui se trouvent côté rue sont très mal insonorisées et donc bruyantes, y compris la nuit. Heureusement le personnel est agréable et a sû me trouver une chambre calme côté cours arrière. Dans l'ensemble, cet hôtel n'est pas un bon rapport qualité-prix.

8

Soumya

8. nov. 2025

·

Overnattet 2 netter

Great, friendly staff. Lovely rooftop bar. Room was good albeit very small. Fantastic location.

Great, friendly staff. Lovely rooftop bar. Room was good albeit very small. Fantastic location.

6

vinay

10. apr. 2025

·

Overnattet 4 netter

Good location. Helpful and friendly staff. Did not like the black colour every where. Too dark,

Good location. Helpful and friendly staff. Did not like the black colour every where. Too dark,

6

Fabien

1. juni 2024

·

Overnattet 2 netter

Had to change room as ours was a dark closet facing a light well ’. The second bedroom was slightly lighter but low ceiling under the eaves, very small, and the door didn’t close properly. Nothing like the pictures on the website. Quite disappointing for the price.

Had to change room as ours was a dark closet facing a light well ’. The second bedroom was slightly lighter but low ceiling under the eaves, very small, and the door didn’t close properly. Nothing like the pictures on the website. Quite disappointing for the price.

10

Larry

13. nov. 2025

·

Overnattet 4 netter

Alternative hotel welcoming LGBTQ+ guests and as they also state in signage, heterofriendly. Rooms just a bit dark, at least mine. Perhaps the rooms facing outward can be brighter but on the inner open courtyard ring the light was minimal even on a very sunny day. But aside from that, great room, great shower, good amenities like bar and room service. No water in the room except mini-bar - I think every hotel should provide this as a standard. Or do that thing where you can fill your own glass jug in the lobby and bring to the room. Anyway, the bar was great fun with good banter albeit not large space. Would stay here again.

Alternative hotel welcoming LGBTQ+ guests and as they also state in signage, heterofriendly. Rooms just a bit dark, at least mine. Perhaps the rooms facing outward can be brighter but on the inner open courtyard ring the light was minimal even on a very sunny day. But aside from that, great room, great shower, good amenities like bar and room service. No water in the room except mini-bar - I think every hotel should provide this as a standard. Or do that thing where you can fill your own glass jug in the lobby and bring to the room. Anyway, the bar was great fun with good banter albeit not large space. Would stay here again.

8

Jörgen

8. feb. 2026

·

Overnattet 4 netter

Fantastisk frukost och och mycket god service och bemötande från personalen. Mycket bra läge i centrala delen. Rummen är lite slitna och sängarna väl hårda.

Fantastisk frukost och och mycket god service och bemötande från personalen. Mycket bra läge i centrala delen. Rummen är lite slitna och sängarna väl hårda.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Service

Servicen beskrives bredt som hyggelig, imøtekommende og hjelpsom, med smidig innsjekking og sporadiske oppgraderinger. En mindre andel nevner treg eller uoppmerksom service i baren, inkonsekvent oppfølging, eller at personalet kommer inn på rom uten tilstrekkelig varsel.

Relaterte gjesteomtaler

10

Dale

8. okt. 2025

·

Overnattet 2 netter

Convenient, staff were very helpful with dining and transportation suggestions.

Convenient, staff were very helpful with dining and transportation suggestions.

10

Brian

19. mai 2025

·

Overnattet 3 netter

The entire staff from General Manager, Frint desk staff and servers were very professional, personable, and polite. Great room and great vibes on teh rooftop. Would definitely stay there again!

The entire staff from General Manager, Frint desk staff and servers were very professional, personable, and polite. Great room and great vibes on teh rooftop. Would definitely stay there again!

10

Cory

20. nov. 2025

·

Overnattet 1 natt

Staff was very accommodating. Granted early Checkin . I had just arrived overnight from canada so it was much appreciated

Staff was very accommodating. Granted early Checkin . I had just arrived overnight from canada so it was much appreciated

10

Rafael

7. mai 2025

·

Overnattet 2 netter

Front desk was amazing, they were super helpful, they went really out of their way to help me with an issue I had (nothing to do with the hotel). Supper appreciated!! Thanks!

Front desk was amazing, they were super helpful, they went really out of their way to help me with an issue I had (nothing to do with the hotel). Supper appreciated!! Thanks!

4

Thomas

31. mai 2024

·

Overnattet 3 netter

This is my 3rd or 4th stay at Axel Madrid over the last two or three years. However this stay was a great disappointment and the hotel has shown a steady degradation in maintenance and staff friendliness. On our second night we were about to head out for my partner’s birthday dinner celebration when water started gushing out of the light fixtures in the (separate) shower and toilet. We went to reception who informed us this was “normal” and they would get someone to fix it. I said I had no intention of staying in the room and asked to be moved. I was told that all rooms were full. I said the speak with the manager on duty to get this to happen. I was told he was not available. I repeated my request to move and it was again refused. I then said I would be contacting hotels.com to resolve the issue and that I would move to another hotel and get my prepaid amount refunded. Only then (miraculously) did the receptionist find the manager available and, another miracle, to find an empty room for us. It so happened it was the very room next door. No apology, no assistance with moving our items, no offer of a complimentary drink at the bar or anything like that. Just the bare minimum after I had to escalate and push for a resolution. Additionally, the bar staff at the rooftop bar are simply not customer focused. They spent most of their time chatting with one another and smoking at the side of the pool while a long line gathered for drinks. I will Kit be back

This is my 3rd or 4th stay at Axel Madrid over the last two or three years. However this stay was a great disappointment and the hotel has shown a steady degradation in maintenance and staff friendliness. On our second night we were about to head out for my partner’s birthday dinner celebration when water started gushing out of the light fixtures in the (separate) shower and toilet. We went to reception who informed us this was “normal” and they would get someone to fix it. I said I had no intention of staying in the room and asked to be moved. I was told that all rooms were full. I said the speak with the manager on duty to get this to happen. I was told he was not available. I repeated my request to move and it was again refused. I then said I would be contacting hotels.com to resolve the issue and that I would move to another hotel and get my prepaid amount refunded. Only then (miraculously) did the receptionist find the manager available and, another miracle, to find an empty room for us. It so happened it was the very room next door. No apology, no assistance with moving our items, no offer of a complimentary drink at the bar or anything like that. Just the bare minimum after I had to escalate and push for a resolution. Additionally, the bar staff at the rooftop bar are simply not customer focused. They spent most of their time chatting with one another and smoking at the side of the pool while a long line gathered for drinks. I will Kit be back

10

Doyle

18. nov. 2025

·

Overnattet 1 natt

The front desk staff was extremely friendly & helpful and the room was very clean.

The front desk staff was extremely friendly & helpful and the room was very clean.

10

Mark

16. mars 2023

·

Overnattet 1 natt

The 2 gentlemen who were at the front desk during my visit were excellent! Love this location and hotel! Super close to Atocha train station, the Prado, and Centro Madrid. Not a touristy area, and lots of fabulous restaurants and cafes within a 10 minute walk. Rooftop bar and pool was fantastic!!

The 2 gentlemen who were at the front desk during my visit were excellent! Love this location and hotel! Super close to Atocha train station, the Prado, and Centro Madrid. Not a touristy area, and lots of fabulous restaurants and cafes within a 10 minute walk. Rooftop bar and pool was fantastic!!

10

Stephen

9. feb. 2026

·

Overnattet 3 netter

Great location with a friendly staff.

Great location with a friendly staff.

10

Tomas Jorge

22. nov. 2025

·

Overnattet 3 netter

Trato impecable. Personal amable y servicial. Todo excelente como marca el standard del grupo.

Trato impecable. Personal amable y servicial. Todo excelente como marca el standard del grupo.

10

Brad

9. aug. 2025

·

Overnattet 7 netter

Great hotel in the center of Madrid. Walking distance to many restaurants and attractions. Hotel staff are amazing and were very helpful. The room are designed very nicely, everything is brand new. I loved the pool on the roof with the nice bar. I definitely recommend Axel Hotel for your stay.

Great hotel in the center of Madrid. Walking distance to many restaurants and attractions. Hotel staff are amazing and were very helpful. The room are designed very nicely, everything is brand new. I loved the pool on the roof with the nice bar. I definitely recommend Axel Hotel for your stay.

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Beliggenhet

Konsekvent sentral beliggenhet og gangavstand til museer, Sol, Atocha og metrotilkoblinger. Noen bemerker at det er en lengre spasertur til utelivet i Chueca, men generelt er det praktisk for sightseeing.

Relaterte gjesteomtaler

10

Petter

16. sep. 2025

·

Overnattet 3 netter

Superfint hotell, väldigt inkluderande på alla sätt. Vi blev incheckade av en helt underbar receptionist som bytte oss till ett större rum när vår AC hade lite problem. Väldigt spännande show i källaren! Det ligger verkligen mitt i smeten, otroligt centralt!

Superfint hotell, väldigt inkluderande på alla sätt. Vi blev incheckade av en helt underbar receptionist som bytte oss till ett större rum när vår AC hade lite problem. Väldigt spännande show i källaren! Det ligger verkligen mitt i smeten, otroligt centralt!

8

Hugo

30. mai 2025

·

Overnattet 2 netter

Excellent location rightion the heat of Atocha

Excellent location rightion the heat of Atocha

8

Felicia

4. sep. 2025

·

Overnattet 2 netter

Good location

Good location

10

Nicolas

14. apr. 2024

·

Overnattet 2 netter

Great location, close to everything, very clean and comfortable. Highly recommended.

Great location, close to everything, very clean and comfortable. Highly recommended.

10

Columbus

24. okt. 2023

·

Overnattet 6 netter

Overall stay was great. Everything—the room size, design, cleanliness, amenities, as well as general front desk personnel service—was perfect. Absolutely no complaints. Extremely conveniently located with Metro Antón Martín station a block away. Would definitely stay here again.

Overall stay was great. Everything—the room size, design, cleanliness, amenities, as well as general front desk personnel service—was perfect. Absolutely no complaints. Extremely conveniently located with Metro Antón Martín station a block away. Would definitely stay here again.

10

Grace

13. mars 2023

·

Overnattet 3 netter

This hotel is in the perfect location. Every destination we wanted to visit was within a lovely 15 minute walk. The room was comfortable and clean. The staff was kind and helpful. We will certainly stay here again if ever back in Madrid.

This hotel is in the perfect location. Every destination we wanted to visit was within a lovely 15 minute walk. The room was comfortable and clean. The staff was kind and helpful. We will certainly stay here again if ever back in Madrid.

8

kenneth

8. des. 2024

·

Overnattet 3 netter

Hotel was in a really convenient location with lots of bars and restaurants nearby. Staff were very friendly and helpful.

Hotel was in a really convenient location with lots of bars and restaurants nearby. Staff were very friendly and helpful.

10

Mark

16. mars 2023

·

Overnattet 1 natt

The 2 gentlemen who were at the front desk during my visit were excellent! Love this location and hotel! Super close to Atocha train station, the Prado, and Centro Madrid. Not a touristy area, and lots of fabulous restaurants and cafes within a 10 minute walk. Rooftop bar and pool was fantastic!!

The 2 gentlemen who were at the front desk during my visit were excellent! Love this location and hotel! Super close to Atocha train station, the Prado, and Centro Madrid. Not a touristy area, and lots of fabulous restaurants and cafes within a 10 minute walk. Rooftop bar and pool was fantastic!!

10

Hannah

12. nov. 2025

·

Overnattet 6 netter

The room was comfy and clean, well-appointed and centrally located so that it seemed just about everything was a 6-10 minute walk. The staff was friendly and easily conversed with me in English. Even if I slept til noon and didn't leave my room until 14:00, it was cleaned on my return each day, and none of my things went missing. Highly recommended!

The room was comfy and clean, well-appointed and centrally located so that it seemed just about everything was a 6-10 minute walk. The staff was friendly and easily conversed with me in English. Even if I slept til noon and didn't leave my room until 14:00, it was cleaned on my return each day, and none of my things went missing. Highly recommended!

10

Brad

9. aug. 2025

·

Overnattet 7 netter

Great hotel in the center of Madrid. Walking distance to many restaurants and attractions. Hotel staff are amazing and were very helpful. The room are designed very nicely, everything is brand new. I loved the pool on the roof with the nice bar. I definitely recommend Axel Hotel for your stay.

Great hotel in the center of Madrid. Walking distance to many restaurants and attractions. Hotel staff are amazing and were very helpful. The room are designed very nicely, everything is brand new. I loved the pool on the roof with the nice bar. I definitely recommend Axel Hotel for your stay.

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Servering

Frokosten får jevnlig ros for kvalitet og variasjon; mange likte takbaren, men servicen kan være treg når det er travelt. Romservice får positive tilbakemeldinger, men noen mente at prisen på vann fra minibaren var høy.

Relaterte gjesteomtaler

8

Daniel

21. mai 2025

·

Overnattet 1 natt

The hotel had a nice rooftop bar and while I only went during the day, it seemed like a welcoming place to socialize. The room was very large and had a fun style. Unfortunately, it felt very cold and wasn’t well lit, some of the lights also flickered. The area was great, a quick walk to everything and breakfast was also really good, although the seating area for breakfast felt a bit small

The hotel had a nice rooftop bar and while I only went during the day, it seemed like a welcoming place to socialize. The room was very large and had a fun style. Unfortunately, it felt very cold and wasn’t well lit, some of the lights also flickered. The area was great, a quick walk to everything and breakfast was also really good, although the seating area for breakfast felt a bit small

8

Timo Petteri

13. okt. 2025

·

Overnattet 3 netter

The hotel is well located and the staff is very friendly. The breakfast section is also good.

The hotel is well located and the staff is very friendly. The breakfast section is also good.

10

Kevin

24. mai 2025

·

Overnattet 3 netter

Great experience! Maybe get an espresso machine for breakfast convenience.

Great experience! Maybe get an espresso machine for breakfast convenience.

10

Jayme

27. aug. 2025

·

Overnattet 3 netter

Hotel incrível, localização perfeita, tudo ao redor pra ser feito a pé. No auge do calor a piscina era imprescindível, muito refrescante, drinks ótimos. O café da manhã é surpreendente, todos dias tinha algo diferente, atendimento nota mil. Parabéns a todos

Hotel incrível, localização perfeita, tudo ao redor pra ser feito a pé. No auge do calor a piscina era imprescindível, muito refrescante, drinks ótimos. O café da manhã é surpreendente, todos dias tinha algo diferente, atendimento nota mil. Parabéns a todos

8

Soumya

8. nov. 2025

·

Overnattet 2 netter

Great, friendly staff. Lovely rooftop bar. Room was good albeit very small. Fantastic location.

Great, friendly staff. Lovely rooftop bar. Room was good albeit very small. Fantastic location.

10

David

30. sep. 2025

·

Overnattet 7 netter

The breakfast was extremely enjoyable, along with the service from its staff. Laundry service was quick and easy. The food catering/room service was also delicious with plenty of options. The location of the hotel is ideal for tourist attractions. Unfortunately, I couldn’t mirror my iPhone apps like YouTube, to the Samsung format. Otherwise, great place to stay while in Madrid.

The breakfast was extremely enjoyable, along with the service from its staff. Laundry service was quick and easy. The food catering/room service was also delicious with plenty of options. The location of the hotel is ideal for tourist attractions. Unfortunately, I couldn’t mirror my iPhone apps like YouTube, to the Samsung format. Otherwise, great place to stay while in Madrid.

10

Greg

29. mai 2025

·

Overnattet 2 netter

Really enjoyed the hotel. Upscale without being over the top. Well priced. Friendly, helpful staff. Had one of the beat breakfasts of my Spanish stay there. Massage by David was top notch. Room is nice and comfortable but its a bit dark. Rooftop and pool we re terrific. Apparentky the hetero set has definitely gotten the memo, but hope it doesnt dominate the vibe. Regardless, i recommend.

Really enjoyed the hotel. Upscale without being over the top. Well priced. Friendly, helpful staff. Had one of the beat breakfasts of my Spanish stay there. Massage by David was top notch. Room is nice and comfortable but its a bit dark. Rooftop and pool we re terrific. Apparentky the hetero set has definitely gotten the memo, but hope it doesnt dominate the vibe. Regardless, i recommend.

10

Mark

16. mars 2023

·

Overnattet 1 natt

The 2 gentlemen who were at the front desk during my visit were excellent! Love this location and hotel! Super close to Atocha train station, the Prado, and Centro Madrid. Not a touristy area, and lots of fabulous restaurants and cafes within a 10 minute walk. Rooftop bar and pool was fantastic!!

The 2 gentlemen who were at the front desk during my visit were excellent! Love this location and hotel! Super close to Atocha train station, the Prado, and Centro Madrid. Not a touristy area, and lots of fabulous restaurants and cafes within a 10 minute walk. Rooftop bar and pool was fantastic!!

10

Italia

9. juni 2025

·

Overnattet 3 netter

Staff super gentile. Cibo ottimo. Posizione eccellente.

Staff super gentile. Cibo ottimo. Posizione eccellente.

6

Eric

1. okt. 2024

·

Overnattet 4 netter

Nous ne renouvellerons jamais l’expérience de séjourner dans cet hôtel! Le lit n’était pas confortable et il grinçait! Les têtes d’oreiller étaient minces comme des feuilles de papier! Le café dans la chambre était seulement du décaféiné, même à la quatrième journée! La piscine sur le toit n’est pas chauffée! L’eau de la piscine était très froide. Le service du bar sur le toit était pauvre et pas très accueillant!

Nous ne renouvellerons jamais l’expérience de séjourner dans cet hôtel! Le lit n’était pas confortable et il grinçait! Les têtes d’oreiller étaient minces comme des feuilles de papier! Le café dans la chambre était seulement du décaféiné, même à la quatrième journée! La piscine sur le toit n’est pas chauffée! L’eau de la piscine était très froide. Le service du bar sur le toit était pauvre et pas très accueillant!

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10

Jürg

for 2 uker siden

·

Overnattet 1 natt

Ein rundum gelungener Aufenthalt! Besonders hervorzuheben ist das unglaublich freundliche, herzliche und aufmerksame Personal, man fühlt sich vom ersten Moment an willkommen. Das Hotel ist gepflegt, sauber und hat eine tolle Atmosphäre. Hier stimmt einfach das Gesamtpaket. Ich habe mich sehr wohlgefühlt und komme definitiv gerne wieder. Klare Empfehlung! 😊

Ein rundum gelungener Aufenthalt! Besonders hervorzuheben ist das unglaublich freundliche, herzliche und aufmerksame Personal, man fühlt sich vom ersten Moment an willkommen. Das Hotel ist gepflegt, sauber und hat eine tolle Atmosphäre. Hier stimmt einfach das Gesamtpaket. Ich habe mich sehr wohlgefühlt und komme definitiv gerne wieder. Klare Empfehlung! 😊

10

Peter

19. aug. 2026

·

Overnattet 2 netter

Skønt hotel, service og pool

Skønt hotel, service og pool

8

Michael

29. juli 2026

·

Overnattet 1 natt

Nice room - good vibes. Nice pool. Surprisingly not totally senter of lgbt area

Nice room - good vibes. Nice pool. Surprisingly not totally senter of lgbt area

10

Diego

29. juli 2026

·

Overnattet 2 netter

A localização do hotel é excelente. Fiz absolutamente tudo a pé.

A localização do hotel é excelente. Fiz absolutamente tudo a pé.

10

Pennie

29. juli 2026

·

Overnattet 1 natt

One of a kind lodging in the heart of Madrid.

One of a kind lodging in the heart of Madrid.

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