Name: The Westin Jackson
Address: 407 South Congress Street, Downtown Jackson, Jackson, Mississippi, United States of America, Jackson, Hinds County, US
Price range: $141–$3,412 per night
Rating: 8.5

What guests think

Across recent reviews, The Westin Jackson earns frequent praise for friendly staff, a stylish lobby, and comfortable rooms, while feedback also notes occasional cleanliness lapses and some maintenance issues in certain rooms.

Facilities include a spa, indoor pool, and a popular on-site restaurant; guests often enjoy dining and treatments, but several mention a dirty or inoperative pool or jacuzzi and limited or paid self parking with reliance on valet. The downtown location is convenient for JSU, museums, and events, though multiple reviews say the immediate area feels quiet or less walkable after dark. Overall, it suits travelers seeking an upscale base downtown, with a few tradeoffs to keep in mind.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a spa, an indoor pool, valet parking, and an on-site restaurant. Guests praise the spa and valet efficiency, but report a dirty or inoperative pool/jacuzzi and limited or paid self parking.

Related guest reviews

10

George

Sep 28, 2025

·

Stayed 1 night

Great hotel. Enjoyed my stay. Staff very friendly and great room in a good location. Used valet parking which was efficient and reasonable. Easy to walk to various sites.

6

Desiree

Sep 15, 2025

·

Stayed 2 nights

The sheets of my room weren’t clean at all a lot of stains. The jacuzzi of the hotel not working . Pool dirty

10

Vivian

Oct 13, 2025

·

Stayed 1 night

Indoor pool….clean…nice staff…wonderful restaurant. I highly recommend this place!

8

Melissa

Jul 18, 2024

·

Stayed 1 night

Nice property. Super nice staff. Neighborhood was less than desired. Luckily the restaurant was great in the hotel and we didn't have to leave. Valet is a lot across the street, not covered parking. Valet staff is super fast and kind.

10

Stacey

Dec 8, 2024

·

Stayed 1 night

Amazing Stay! Food and Drinks in the hotel restaurant are always on point. Great atmosphere whether at the bar or table. There is parking on the street and Valet Service at the hotel. Spa is very nice at this location. I’ve had in the last massages and pedicures.

4

Temekia

Jan 3, 2026

·

Stayed 3 nights

The sheets and towels were stained, dingy, and dirty. The room had live roaches. The shower bracket was falling apart and couldn't hold the soap, face cleaners, or shower gels. Basically just old and needs some upkeep. Not to mention parking is a nightmare. The lobby was beautifully decorated though.

2

Kenneth

May 23, 2024

·

Stayed 1 night

Got here reservation said parking included but they charge $28 for valet which is the only option besides parking on the street. I go in to check-in and the person working the counter double charged me for my stay because she didn’t check to see if I had already prepaid through Expedia. This experience has been horrible so far and I’ve only been here for an hour…btw I paid for valet parking and ended up parking my car myself. Worst experience ever.

6

Anthony

Jun 3, 2025

·

Stayed 1 night

I love the aesthetics upon entry, restaurant food and drinks. The customer service was good. Issues that can be fixed our a/c unit did not work inside room so a hot night can be uncomfortable. Pool area is very plain nothing exciting to make you want to enjoy water was not clean old. Other than that oh no free parking available. But by far decent

10

Betty

Jan 13, 2025

·

Stayed 1 night

It’s was completely amazing. The spa and restaurant was everything I needed in close proximity for a relaxing day.

10

Doris

Dec 31, 2023

·

Stayed 2 nights

Our stay was great but the parking was not because, if you don’t do valet the parking is limited. For price of the hotel they need more parking space available.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the property and rooms very clean, with some describing them as spotless. Others reported stained or unclean linens, dirty bathrooms or carpets, and occasional pests.

Related guest reviews

6

Tonya

Jun 23, 2025

·

Stayed 1 night

Staff was great and friendly. My issue was that I had higher expectations for this price point and due to my previous experience with other Westins. The carpet NEEDS a good shampoo. It made it feel as if the room wasn't properly cleaning. On top of that, the bedding was piling with lint (or whatever you want to call it). Its time for new bedding! There were other parts of the room that were in need of a good cleaning. Very disappointed. I was better off paying $100

8

david

Oct 15, 2025

·

Stayed 1 night

Valet personnel were fantastic! Very clean room

8

Robert

May 23, 2024

·

Stayed 3 nights

The room had not been vacuumed and the bathroom floor was gross as well.

6

Desiree

Sep 15, 2025

·

Stayed 2 nights

The sheets of my room weren’t clean at all a lot of stains. The jacuzzi of the hotel not working . Pool dirty

10

John

Nov 24, 2025

·

Stayed 1 night

The room was spotless and the employees were very helpful! Very professional!

4

Temekia

Jan 3, 2026

·

Stayed 3 nights

The sheets and towels were stained, dingy, and dirty. The room had live roaches. The shower bracket was falling apart and couldn't hold the soap, face cleaners, or shower gels. Basically just old and needs some upkeep. Not to mention parking is a nightmare. The lobby was beautifully decorated though.

4

James

Feb 9, 2025

·

Stayed 1 night

Our bedding was not very clean with hairs in the bed. The sheets had holes, also it was fairly loud inside the room from outside nosies. Overall for the price it was not a good stay

8

Tyneeta

May 6, 2025

·

Stayed 1 night

The hotel lobby was really nice. The problem was the room we were assigned. The toilet in the bathroom was dirty and there was hair on the floor. We was there for only one night for a wedding so I didn’t report it because we was leaving the room.

6

Nekeithia

Apr 13, 2025

·

Stayed 1 night

The people were kind but the sheets and restrooms were not cleaned.

10

Lisa

Nov 3, 2025

·

Stayed 2 nights

Exceptional customer service and the room was in immaculate condition. Great atmosphere.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable with good showers and many note very comfortable beds. However, several mention maintenance and wear such as broken shades or TV mounts, dated decor, noise, or fixtures needing repair.

Related guest reviews

8

Charles

Aug 22, 2024

·

Stayed 1 night

Nice staff but property is showing its age and rooms need a refurb

10

Mary

Dec 13, 2024

·

Stayed 1 night

This is a beautiful hotel. Staff is friendly and the rooms are so nice. Hot showers. Comfortable beds.

6

Megan

Jul 6, 2025

·

Stayed 1 night

Meh. Hotel and room are fine

10

Stephanie

Jul 31, 2023

·

Stayed 1 night

We arrived at 9pm & were exhausted from driving 7 hours. The cost for one night was high but we desperately needed a good nights sleep. It was a magnificent room & the bed was so comfy. The rain shower was fabulous. The only issue we had was that we were told at checkin that brunch was included with our stay so we thought that truly makes up for the extra expense of the room. However, when we went to eat the next morning we found out that it was not included. The prices were a little expensive so we shared a chicken & waffles plate. It was delicious. Overall it was a very nice hotel & we would definitely stay there again.

10

Tiaera

Jun 1, 2025

·

Stayed 1 night

The shower was amazinggggg

8

Michael

Jun 12, 2025

·

Stayed 1 night

The beds were hard and I booked this hotel because it said it had comfortable beds. The beds were only confine for dead people. The shampoo on the shower wall was empty and the TV mount was broken forcing the TV to tilt down. It says online through this app that there is valet parking and free self parking. The staff forced me to use valet parking saying that is all they offer, and of course valet costs $30.

10

Luke

Feb 24, 2024

·

Stayed 1 night

Our TV screen was purple (broke) and the handheld sprayer in the shower was leaking from the hose. Aside from that, everything was wonderful. We will stay here again. The website for the restaurant needs to be updated because some pages show different times. There should be more options for picky children.

10

Jeffrey

Jun 5, 2025

·

Stayed 2 nights

Nice place, common area were beautiful, restaurant was fantastic, rooms were staring to show their age and could use a facelift.

2

Stephanie

Mar 30, 2024

·

Stayed 1 night

Shades broken in room. Could not sleep. Light coming in. Rooms have funny smell. Called front desk. Not helpful.

10

Marketa

Nov 23, 2025

·

Stayed 2 nights

Hotel is really nice and the beds are super comfy.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, professional, and helpful across departments, including valet and front desk. A smaller number cite slow responses, inconsistencies, or unhelpful encounters at check in or with issue resolution.

Related guest reviews

6

Philip

Oct 11, 2024

·

Stayed 2 nights

DON’T BE FOOLED, THIS IS NOT THE WESTON YOU STAYED IN OTHER CITIES. There was a party in the room next to ours that went on to 1:30 am. The on duty manager solved the problem about an hour after we complained. The next day we talk to the day manager about how the party impacted our sleep. All she said was she was sorry for the inconvenience and she could move us to another room. No compensation for a night of interrupted sleep.

10

Karla

Dec 30, 2024

·

Stayed 1 night

The front desk staff were friendly and helpful. It was amazing to feel welcome when checking in.

10

Dunri

Jan 11, 2026

·

Stayed 1 night

Staff was so nice!

8

Melissa

Jul 18, 2024

·

Stayed 1 night

Nice property. Super nice staff. Neighborhood was less than desired. Luckily the restaurant was great in the hotel and we didn't have to leave. Valet is a lot across the street, not covered parking. Valet staff is super fast and kind.

10

Perry

Jan 28, 2024

·

Stayed 1 night

THE STAFF WAS EXCELLENT. THER WERE PROBLEMS WITH THE TELEVISION AND LIGHT, THEY PROMPTLY GOT ANOTHER ROOM. ROOM SERVICE WAS GOOD.

10

Monica

Aug 24, 2024

·

Stayed 2 nights

Staff was very pleasant and personable, and I felt valued as a customer.

10

John

Jul 21, 2024

·

Stayed 1 night

From Emerald at the front desk to Destiny in the restaurant, my stay was excellent!

8

Lori

Jul 24, 2025

·

Stayed 1 night

Never stayed here before. Staff was very attentive snd accommodating.

10

Dr. LaKetia Kee

Jan 12, 2026

·

Stayed 1 night

The crew here is ALWAYS a joy! They know me by name given the amount of time that I always choose staying here! Love it and them!

4

Colin

Jul 13, 2025

·

Stayed 1 night

Checked in late at night. Tv did not work and customer service refused to help. Room was dirty, no body wash in container, towels and linens very poor quality. Would not stay there again. That said, restaurant staff and valets were very kind and helpful but front desk staff unhelpful and display no concern or pride in their work. They were rude and hung up on the hotels.com staff who were trying to help.

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AI-generated summary based on recent guest reviews

Location

Downtown location is convenient for JSU, museums, and events, and some sights are walkable by day. Several reviews describe the immediate area as quiet or less appealing after dark, with limited walkability.

Related guest reviews

8

Brianna

Jul 15, 2024

·

Stayed 2 nights

The hotel and staff were great. The location was not convenient, as it is near the courthouse, police station, art museum, and many empty/unoccupied buildings. That was the only negative during our stay. It is about 10-minutes (drive) from most restaurants and attractions. We ordered room service for breakfast and it was excellent.

10

George

Sep 28, 2025

·

Stayed 1 night

Great hotel. Enjoyed my stay. Staff very friendly and great room in a good location. Used valet parking which was efficient and reasonable. Easy to walk to various sites.

10

Joycelyn

Feb 28, 2024

·

Stayed 2 nights

I love where the hotel is located in downtown Jackson. Their well known museums have 5-10 minutes commute time.

8

Sheila

Jun 17, 2024

·

Stayed 2 nights

Area right around hotel is fine. Two or three blocks in some directions is questionable to walk

8

Melissa

Jul 18, 2024

·

Stayed 1 night

Nice property. Super nice staff. Neighborhood was less than desired. Luckily the restaurant was great in the hotel and we didn't have to leave. Valet is a lot across the street, not covered parking. Valet staff is super fast and kind.

8

E. W.

Oct 9, 2023

·

Stayed 1 night

Location poor

10

Frederick

Dec 24, 2023

·

This hotel is close to what little nightlife downtown Jackson has. My wife and & I walked back from a club less than a mile away without encountering ... anybody, which feels a little creepy. But we never felt unsafe, & the hotel is situated between Jackson police headquarters & the United States district courthouse, so it doesn't feel risky. Anyway, if you don't feel like walking, just drive or grab a ride share to your destination. The hotel is fine inside.

10

Paula

Feb 16, 2025

·

Stayed 2 nights

Very close to the downtown shops, and in walking distance in day light hours to any place to enjoy a nice meal.

10

Marketa

Aug 31, 2025

·

Stayed 1 night

What a wonderful hotel in the heart of downtown Jackson. Close and conveniently located JSU.

10

Thom

Sep 10, 2025

·

Stayed 3 nights

This was a great place for business, but not a walkable area for tourist.

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AI-generated summary based on recent guest reviews

Dining

On-site dining receives frequent compliments for tasty meals and drinks at the restaurant and via room service. A few guests mention limited selection, unclear online information, or meals that did not meet expectations.

Related guest reviews

8

Brianna

Jul 15, 2024

·

Stayed 2 nights

The hotel and staff were great. The location was not convenient, as it is near the courthouse, police station, art museum, and many empty/unoccupied buildings. That was the only negative during our stay. It is about 10-minutes (drive) from most restaurants and attractions. We ordered room service for breakfast and it was excellent.

10

Vivian

Oct 13, 2025

·

Stayed 1 night

Indoor pool….clean…nice staff…wonderful restaurant. I highly recommend this place!

6

Annie

Apr 24, 2025

·

Stayed 1 night

Nice hotel. Staff was not friendly at check in or assistance. Restaurant is convenient but food is not good. Room was clean enough but nothing special

10

Stacey

Dec 8, 2024

·

Stayed 1 night

Amazing Stay! Food and Drinks in the hotel restaurant are always on point. Great atmosphere whether at the bar or table. There is parking on the street and Valet Service at the hotel. Spa is very nice at this location. I’ve had in the last massages and pedicures.

10

Robert

Aug 29, 2023

·

Stayed 1 night

Great Food, Great Staff, and Wonderful accommodations!!

10

Perry

May 12, 2025

·

Stayed 2 nights

The day was rainy but check in went very smoothly. The hotel dining was limited selection but they compensated well.

10

Cheryl

Oct 12, 2023

·

Stayed 1 night

This is a very nice Westin. We have stayed before overnight, passing through to another state. Self parking is anywhere you can find a spot, which did not appear to be any available when we got there, so we gladly paid the 22.00 for valet, which is right across the street in a private lot. There didn’t seem much around to walk to, so we had dinner at Estelle in the hotel. Very nice bar/restaurant. We sat at the bar and the food was very good. Our room was very clean and cozy. Nice shower with rain shower head. Staff was very nice and helpful!

10

Demetrice

Jun 6, 2025

·

Stayed 1 night

Dinner at the restaurant was excellent.

10

Melissa

Jul 10, 2024

·

Stayed 2 nights

Fabulous place to stay if you're in Jackson. We ate a dinner and a breakfast at the restaurant in the hotel lobby and they were delicious meals. The front desk staff was very professional and the room clean.

8

Daniel

Aug 3, 2025

·

Stayed 1 night

Nice restaurant!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$186
February	$198
March	$200
April	$232
May	$203
June	$186
July	$180
August	$188
September	$306
October	$282
November	$207
December	$235

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $224	17 $208	18 $229	19 $220
20 $162	21 $384	22 $209	23 $225	24 $207	25	26 $318
27 $148	28 $191	29 $431	30 $252

Su	Mo	Tu	We	Th	Fr	Sa
				1 $221	2 $252	3 $278
4 $150	5 $170	6 $187	7 $430	8 $220	9 $230	10 $272
11 $141	12 $182	13 $232	14 $281	15 $375	16 $3,412	17 $310
18 $151	19 $196	20 $235	21 $225	22 $306	23 $308	24 $281
25 $168	26 $217	27 $208	28 $237	29 $200	30 $228	31 $229

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Junior Suite, 1 King Bed

Executive Room, 2 Queen Beds (Hearing Accessible)

Executive Room, 1 King Bed

Traditional Room, 2 Queen Beds (Hearing Accessible)

Executive Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Traditional Room, 2 Queen Beds (Mobility Hearing Access, Transf Shower)

Traditional Room, 1 King Bed

Traditional Room, 2 Queen Beds

Executive Suite, 1 King Bed

Traditional Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Executive Room, 1 King Bed (Hearing Accessible)

Executive Room, 2 Queen Beds

Traditional Room, 1 King Bed (Hearing Accessible)

Executive Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Jackson

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Prices for upcoming dates