SureStay by Best Western Channelview Houston East

Pet friendly

Friendly staff! 24 hr. coffee! Easy parking! Great rates! Very near many food options!

The room is clean and spacious. There is plenty of close parking available. The hotel is close to food.

Nice clean rooms. Easy parking. Great value!

Very clean room. Easy parking. 24 hour coffee! great rates.

I love that they accept pets with ease. And the staff tries to work with you for the most part.

The guy at the front told us where to park to be able to see our vehicle from the window of the unit.

Advertising shows fully functional kitchenette. But, there was no hotplate and no coffee maker. Also, rooms are not cleaned daily. That means dirty towels are still there tonight from the shower this morning.

I like that they accepted my animals. I had wished there were more amenities.

Pet friendly

Bad odor in roims

The pet and urine smell?

very clean

Noisy and overwhelming smell of cigarettes !!!

The room is clean and spacious. There is plenty of close parking available. The hotel is close to food.

Room was ok. Floorboards were slightly sticking out and looked poorly put together, much like the rest of the place. There were cockroaches everywhere. The tv wasn't workings initially, and when I asked the manager at the front desk, he was standoffish about it

Very clean room. Easy parking. 24 hour coffee! great rates.

I booked for a week, I got new towels once. There was broken glass in the floor, and the only kind of room service came from the cockroaches. Disgusting doesn't describe the level of gross of this place. Then to make it better, the employees at the front desk are as rude as can be.

It was a little unpleasant the place was dirty and had bad odor also there was weed odor

There was roaches smashed on the wall dirty everywhere every EVERY dirty! Will be calling human services

The smoking and non smoking were to close! You could smell smoking!

Roaches, rude customer service , non working lights and tvs.

Great price and rooms

No bathroom lock

Reserved non-smoking but given smoking room. Holes In ceiling and walls and looked like parts of walll were replaced. Smoke detector on wall didn’t work and hole in ceiling where a previous one was. Something dark reddish splashed on wall by bathroom. TV had no remote. People hanging outside below window ac(second floor room) getting stoned and it was blowing into room thru ac. Bedsheets stained. Slept on top of bed cover with travel blanket I had. 4am someone walking around knocking on all the doors.

Noisy and overwhelming smell of cigarettes !!!

The room is clean and spacious. There is plenty of close parking available. The hotel is close to food.

COZY

Room was ok. Floorboards were slightly sticking out and looked poorly put together, much like the rest of the place. There were cockroaches everywhere. The tv wasn't workings initially, and when I asked the manager at the front desk, he was standoffish about it

Pet friendly, clean room but the bathroom vanity and door were deteriorated pretty badly. Couldn’t close the door. And the tv didn’t work. But other than that the place was clean and quiet.

The check-in process was super easy and the staff is awesome!

We requested a room for 3 people when we arrived the next day the were trying to charge us extra for the 3rd person.

Friendly staff! 24 hr. coffee! Easy parking! Great rates! Very near many food options!

TV was broken up on arrival and I was blamed and lost deposit over the last guests shenanigans and the rude joke of front desk clerk was absolutely out of line from the moment he spoke again after checking in for my reservation... Immediately asked me not to clean up my dogs poo with the hotel white towels.... Not that my pup isn't trained or anything gave him the impression to expect that but it was more of a fear of his because clearly he is traumatized from such an event. There were other weird remarks and lightly spoken rude remarks spoken with smiles and eye contact... Like I couldn't hear what we was actually saying being the glass wall we had in-between us during check in... Which was ridiculous... The closet sized hot and muggy foyer is where he makes you check in, and does not allow guests into the lobby.... Honestly the worst hotel experience I've had ever. Rooms were loud and busy with in and outs as I walked up after checking in and it was late at night. Then the morning was interrupted by not 1 but 2 screaming and raging domestic disturbances. Not even the same couples. Both seemed to include implied violence. With both beds still made and the used bath towels and wash cloths put up on the bathroom counter together, not a personal belonging or piece of trash or dirt or mud or spill or anything to be noted in the room.... , he had the nerve to say I left the room a mess and so I would not get my deposit back... As if it's my obligation to replace housekeeping...

Customer service was top 3 worst ive ever dealt with

The front desk was very nice the guy from the night shift and the one from the morning. The price is good for what you get

The staff at t staff there is very disrespectful they are prejudiced towards women very unhelpful with things wrong with the property the entire time my door was broke meaning I couldn't get in and out I had to have them open it and they refuse to move me to another room and the hotel had many rooms open

Management is great and helpful.

I booked for a week, I got new towels once. There was broken glass in the floor, and the only kind of room service came from the cockroaches. Disgusting doesn't describe the level of gross of this place. Then to make it better, the employees at the front desk are as rude as can be.

The front desk worker opened the door

Property is ok just far from restaraunts and store's

Friendly staff! 24 hr. coffee! Easy parking! Great rates! Very near many food options!

Easy to locate. Price was excellent. Overall stay was quiet

Convenient location for going to deer park

The room is clean and spacious. There is plenty of close parking available. The hotel is close to food.

Great location and price. Amazing management.

Cheap, but out of the way. Best for a transit only

Friendly staff! 24 hr. coffee! Easy parking! Great rates! Very near many food options!

Only thing was asked not to drink too much coffee i had 2 24 oz cups no breakfast

Very clean room. Easy parking. 24 hour coffee! great rates.

Advertising shows fully functional kitchenette. But, there was no hotplate and no coffee maker. Also, rooms are not cleaned daily. That means dirty towels are still there tonight from the shower this morning.