Is parking available at the property?

Yes, parking is available on-site and is free of charge. However, it is limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately USD 25 per person.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, a roundtrip airport shuttle is complimentary and available 24 hours. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including rooms and bathrooms. Additional accessibility features may include elevators and accessible public areas.

What is the location of the property in relation to key landmarks?

The property is located just 1 km from Jomo Kenyatta International Airport and within a 10-minute drive of Gateway Mall and The Imaara Shopping Mall. Other nearby attractions include Nairobi National Park, approximately 11.2 km away.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available, which will be open from January 20 to December 31.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 50.00 per night, and advance request or confirmation is required for availability.

Four Points by Sheraton Nairobi Airport Hotel

Average nightly price at Four Points by Sheraton Nairobi Airport by month, last 12 months (USD)
Month	Average price
January	US$211
February	US$215
March	US$205
April	US$192
May	US$208
June	US$250
July	US$258
August	US$247
September	US$230
October	US$214
November	US$214
December	US$202

What guests think

Across reviews of Four Points by Sheraton Nairobi Airport, travelers praise its convenience for Jomo Kenyatta Airport and the efficient complimentary shuttle, plus friendly staff and clean, comfortable rooms that work well for quick layovers or early flights.

Many also enjoy the rooftop pool and bar, on-site dining including a 24-hour option, and a decent gym and spa. However, several guests report late-night check-in delays with rooms not ready. Food is widely liked, though a few found prices high or service uneven. Overall, expect a practical, well-equipped airport stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the rooftop pool, bar, and restaurant, plus a 24-hour dining venue, gym, and spa. A few note limited grounds, loud music or smoking by the pool, and that some areas feel dated.

Related guest reviews

10

Bianey

3 Jun 2025

·

Stayed 1 night

Beautiful hotel with rooftop restaurant and pool that overlook the Preserve. Short 5 minute drive to the Nairobi Airport. Shuttle is complimentary to/from airport. Can be booked for a fee to take you into town. Has a 24 hour restaurant on ground floor with amazing food!

6

Erik

19 Dec 2024

·

Stayed 1 night

Overall a very good hotel. Close to the airport with complimentary airport shuttle every 5min. Well staffed and very friendly and helpful staff. Very clean and nice rooms with complimentary coffee, tea. A very good gym for being a hotel gym (and I'm picky ;-). Tried the roof top restaurant for a snack (samosas) which were good. And dinner buffet in the ground floor restaurant was very good and fresh too. And the service again very attentive and friendly. I liked the signs in the room telling "this is a smoke free hotel" and that smokers will be fined if found smoking in the rooms. What I did not like was that smoking seemed to be allowed around the pool. I could not enjoy myself with a polluting chimney next to me. Next! There was fairly loud music playing in the pool area, more like coming to a teenager beach club than a place to relax your mind and enjoy the view over the greenery. A well composed playlist with softer ambiant music on lower volume would have been better, then you'd been able to read a book or listen to a podcast. If it would not have been for the smoke and music I would have given the hotel a solid 4.7+

10

Meagan

27 Sept 2024

·

Stayed 2 nights

The food was amazing, the service was even better. Very comfy bed, a nice gym and steam room, and rooftop restaurant and pool. Best airport hotel I've been to. But of all the great things about it, it's the staff - they go above and beyond, and are the most friendly people.

10

Florence

20 Dec 2023

·

Stayed 1 night

Great hotel if you have a long layover in Nairobi. The spa, pool, gym and amenities were good. I’d definitely stay here again!

8

milan

14 May 2025

·

Stayed 2 nights

Located right at the airport, clean, modern, a rooftop pool and bar and grill are a treat. Friendly staff and the restaurants serve a variety of foods. Include the breakfast in your price when booking, well worth it.

10

Julie

3 Mar 2024

·

Stayed 1 night

The hotel staff are really helpful and knowledgeable. The hotel itself is within the airport and they have a shuttle service to and from JKIA. It has a relaxing rooftop bar, restaurant and pool. For the early risers breakfast starts at 5am every day of the week.

10

Paul

6 May 2025

·

Stayed 1 night

Amazing staff - great new menu at the restaurant- lovely pool area

10

Treacy

18 Apr 2025

·

Stayed 1 night

The security here is intense, but once through all is good. Service is awesome and staff is engaging, well trained. The 5th floor restaurant is very good as well. I was most impressed with the gym/spa. I wish they had better grounds, but hey...it's a high end airport hotel.

10

David

28 Dec 2024

·

Stayed 1 night

This is my favorite hotel to rest up at the day before flying out. Very nice and modern plus really close to the airport. Good food, nice gym.

10

Tracy

27 Feb 2024

·

Stayed 1 night

After a long flight, I always appreciate the shuttle service provided by the hotel and the 5 minute drive that it takes to arrive at the hotel. The hotel itself is super clean, the staff are always helpful and friendly, and the rooms and food are excellent. The 5th floor pool area is beautiful.

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Cleanliness

Reviews frequently describe the hotel as very clean and well maintained. A small number reported housekeeping misses and minor maintenance issues like an unclean shower.

Related guest reviews

10

Scott

10 Nov 2023

·

Stayed 1 night

For anyone transiting through NBO, Four Points is a LOT closer to the airport than virtually any other hotel. It is very clean. The rooms are comfortable, with a terrific shower and good internet. Staff is helpful and friendly. A great place for an overnight stop.

6

Patrick

31 May 2023

·

Stayed 1 night

This is normally my go to when transiting through Nairobi. Unfortunately this stay was very unpleasant. A colleague got stranded in Nairobi with an overnight layover and being a Marriott member I assisted and reserved/paid for a one night stay. Shortly after checkin (close to midnight) had to inform staff that the shower was dirty and littered with “cut short hairs” throughout. The staff was nice enough to change rooms but for a hotel of this caliber, that was unacceptable not withstanding the fact that that it was midnight. Finally, I paid for the room and chose that hotel as a Marriott member and wanted credit for the one night. Was informed because the person using the room isn’t the Marriott member, I could not receive rewards credit albeit this has been acceptable previously when I travel….worldwide. This compounded the bad experience and will shape my hotel selections moving forward. If I’m supporting my “team”, I expect my “team” to support me in return.

10

Patrick

11 Nov 2023

·

Stayed 1 night

Closest hotel to the nairobi airport. Is very clean in fresh and new. Friendly and helpful staff.

10

Shawna

6 Jun 2025

·

Stayed 1 night

Everything was very clean and staff was very attentive.

8

milan

14 May 2025

·

Stayed 2 nights

Located right at the airport, clean, modern, a rooftop pool and bar and grill are a treat. Friendly staff and the restaurants serve a variety of foods. Include the breakfast in your price when booking, well worth it.

8

Sheila

15 Dec 2024

·

Stayed 1 night

Great hotel for a quick/long stay at the airport. Clean rooms and friendly staff.

10

Sunil

23 Jul 2024

·

Stayed 2 nights

Friendly, clean and very helpful

10

Tracy

27 Feb 2024

·

Stayed 1 night

After a long flight, I always appreciate the shuttle service provided by the hotel and the 5 minute drive that it takes to arrive at the hotel. The hotel itself is super clean, the staff are always helpful and friendly, and the rooms and food are excellent. The 5th floor pool area is beautiful.

8

James

6 Jun 2024

·

Stayed 1 night

Always clean

10

Hope

28 Jul 2025

·

Stayed 1 night

Clean, free taxi, good food, nothing to complain about.

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Rooms

Rooms are modern and comfortable, with good beds, showers, and reliable Wi‑Fi; several note ample space. Some mention small rooms, construction noise, or dated bathroom fixtures.

Related guest reviews

10

Scott

10 Nov 2023

·

Stayed 1 night

For anyone transiting through NBO, Four Points is a LOT closer to the airport than virtually any other hotel. It is very clean. The rooms are comfortable, with a terrific shower and good internet. Staff is helpful and friendly. A great place for an overnight stop.

10

Mark

15 Oct 2023

·

Stayed 2 nights

The Poo and l room was reallly nice and comfortable

10

Margaret

2 Dec 2024

·

Stayed 3 nights

Wonderful stay. Excellent Four Points!! Large room, comfortable bed and shower. Very good food and beverage outlets. Wonderful staff throughout!!

10

Theresa

30 Nov 2024

·

Stayed 1 night

Closest to Nairobi Airport. New build. Nice modern decor. Well trained staff.

10

Christopher

8 Feb 2025

·

Stayed 2 nights

I really enjoyed the hotel. Both restaurants had great food and service. I didn’t get to go out and explore around Nairobi, but the room was very comfortable.

8

Jane

23 Jan 2024

·

Stayed 1 night

Lovely hotel with amazing staff. However, they were doing construction during my visit and there was a great deal of noise disturbance overnight.

10

Tony

23 Jan 2026

·

Stayed 2 nights

Allt var topp. Hämtning på flygplats. Snabb o korrekt incheckning. Mkt bra/trevlig frukost och toppen restaurang högst upp. Mycket spännande mat Personalen var mkt hjälpsam o korrekta Stora o fina rum Inga som helst anmärkningar

Translate

10

Tracy

5 Dec 2022

·

Stayed 19,325 nights

Optimal access to JKIA and a very nicely run and maintained hotel. Staff are lovely and food was very very good. Comfortable bed, nicely designed room. Shower does need an upgrade, but everything was very clean.

10

Michele

12 Jul 2024

·

Stayed 1 night

Very friendly staff and easy access to airport. Rooms comfortable and well equipped for travelers

8

Dena

16 Feb 2024

·

Stayed 1 night

Obviously,proximity to airport is the draw here. My plane was met as expected, and there is a shuttle going to the airport every 5 minutes. Lots of airline employees use this, which may be why it feels so cold and impersonal, compared to other hotels I have stayed in in Nairobi. Room was small-ish but adequate. Nice bathroom and great shower. Good breakfast buffet, nice restaurant, pretty swimming pool.

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Service

Service is widely praised as friendly, efficient, and helpful, with smooth airport pickups and attentive teams across departments. Recurring complaints include long check-in waits or rooms not ready late at night, plus occasional shuttle or billing disputes.

Related guest reviews

10

Nancy

9 Mar 2025

·

Stayed 1 night

The best and closest hotel to the Nairobi airport. The hotel staff actually made sure my name was on a signboard for the shuttle and that as soon as I reached out to the driver I was immediately taken to the hotel and did not have to wait for other passengers.

4

Ivo

5 Jan 2025

·

Stayed 1 night

It took about 30 Mins to check in despite there being 4 people on the desk. Even when we did so there was a reluctance to give us the rooom keys at 10pm because there had been unforeseen delays with others checking out.

6

Italo

12 Oct 2025

·

Stayed 1 night

I arrived Saturday night around 11pm. My room, as those from many other guests who were asked to wait, was still not ready and had just started cleaning them. Check in was at 3pm, 8 hours earlier than my arrival, and my room wasn’t ready. Unbelievable

2

Neema

19 Dec 2023

·

Stayed 1 night

Poor and rude service! Mini bar not checked before my stay and front desk kept asking about a wine bottle I had never seen. Definitely not a 4 star hotel - would give them a zero star.

10

Thomas

23 Jun 2024

·

Stayed 1 night

Once again, a 5-star experience. Warm, welcoming, efficient staff from the timely meeting at the airport to hotel registration, to the exceptional service and food in their restaurant. A delightful stay.

10

Matthew

19 Aug 2025

·

Stayed 1 night

Great, convenient and comfortable stay between flights. Staff were amazing!

10

Nancy

5 Jul 2025

·

Stayed 1 night

For a weary traveler the most important thing is the fast and efficient airport pickup and check in. I had been traveling for 30 hours by the time I got to the hotel and I was really ready to rest for an early morning flight. Thanks to all the staff there!

10

Thomas

19 Jun 2024

·

Stayed 1 night

Great service from the Airport pick-up, to the efficient Reception desk and the breakfast, and then back to the Airport. I’m looking forward to my return this coming Saturday, 6/22.

10

Margaret

23 May 2024

·

Stayed 1 night

From the moment I made the reservation it went smoothly. I was particularly impressed by the prompt responses of the hotel staff… they were very kind and reassured me. Thank you very much. We’ll be back.

6

James

10 Nov 2024

·

Stayed 1 night

I booked a shuttle. Essential for this close to airport hotel. It didn’t appear and I had to use an expensive taxi

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Location

Exceptionally convenient for JKIA, inside or just by the airport perimeter, with a complimentary, frequent shuttle that makes transfers easy. Ideal for overnight layovers and early flights.

Related guest reviews

10

Nancy

9 Mar 2025

·

Stayed 1 night

The best and closest hotel to the Nairobi airport. The hotel staff actually made sure my name was on a signboard for the shuttle and that as soon as I reached out to the driver I was immediately taken to the hotel and did not have to wait for other passengers.

10

Bianey

3 Jun 2025

·

Stayed 1 night

Beautiful hotel with rooftop restaurant and pool that overlook the Preserve. Short 5 minute drive to the Nairobi Airport. Shuttle is complimentary to/from airport. Can be booked for a fee to take you into town. Has a 24 hour restaurant on ground floor with amazing food!

10

John

20 Jul 2024

·

Stayed 1 night

Very comfortable, clean , new hotel Inside security perimeter of the airport Transfer from terminal was complementary and swift

10

Trygve

15 Feb 2026

·

Stayed 1 night

Bra på alle måter i forhold til lokalisasjon til flyplassen

Translate

10

Stephen

6 Oct 2025

·

Stayed 1 night

Great location for business in the city and then an early start in the morning

10

William

19 Mar 2024

·

Stayed 1 night

Near to airport friendly staff, excellent breakfast.

10

Catherine

23 Mar 2025

·

Stayed 1 night

Quick layover at Nairobi Airport Elegant and close to airport Lovely and helpful staff

10

Jeremy

8 Jul 2023

·

Stayed 1 night

One of only two hotels inside airport security. Always love staying here. Clean, friendly and good food.

10

Donald

24 Mar 2025

·

Stayed 3 nights

Great option near the airport.

10

Jeremy

29 Jul 2024

·

Stayed 1 night

The best place to stay when overnighting at the airport.

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Dining

Food earns strong feedback, especially the varied breakfast and the rooftop venue; many appreciate having a 24‑hour restaurant. Some guests found prices high or restaurant service inconsistent.

Related guest reviews

10

Peter

16 Mar 2025

·

Stayed 1 night

The entire staff were friendly, smiling and polite. The food was delicious!

8

John

10 Aug 2025

·

Stayed 1 night

Staff service was excellent. Breakfast and service were also excellent

10

Bianey

3 Jun 2025

·

Stayed 1 night

Beautiful hotel with rooftop restaurant and pool that overlook the Preserve. Short 5 minute drive to the Nairobi Airport. Shuttle is complimentary to/from airport. Can be booked for a fee to take you into town. Has a 24 hour restaurant on ground floor with amazing food!

10

Nancy Dzifa

3 Jan 2025

·

Stayed 5 nights

My bed and the lobby. What i did not enjoy was the food at the restaurant on the 5th floor

10

Elise

16 Aug 2024

·

Stayed 1 night

Very easy to get to from Jomo Kenyatta Int’l Airport, and a super comfortable stay. (Really good breakfast buffet too.)

8

milan

14 May 2025

·

Stayed 2 nights

Located right at the airport, clean, modern, a rooftop pool and bar and grill are a treat. Friendly staff and the restaurants serve a variety of foods. Include the breakfast in your price when booking, well worth it.

8

Philip

20 Jan 2023

·

Stayed 1 night

Clean and comfortable and located minutes from the international terminal. The transfer team was onsite waiting to pick me up for transport to the hotel even after a couple of hours delay with long lines at immigration. The restaurant staff were not attentive, mixed up orders, and there were delays in getting what was requested. Overall a pleasant experience.

10

Paul

6 May 2025

·

Stayed 1 night

Amazing staff - great new menu at the restaurant- lovely pool area

10

Tony

23 Jan 2026

·

Stayed 2 nights

Allt var topp. Hämtning på flygplats. Snabb o korrekt incheckning. Mkt bra/trevlig frukost och toppen restaurang högst upp. Mycket spännande mat Personalen var mkt hjälpsam o korrekta Stora o fina rum Inga som helst anmärkningar

Translate

4

Louise

22 Jun 2024

·

Stayed 1 night

The meals were overly expensive for what was offered.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $224	2 $233	3 $222
4 $229	5 $224	6 $220	7 $296	8 $203	9 $207	10 $220
11 $222	12 $221	13 $207	14 $228	15 $221	16 $217	17 $218
18 $207	19 $218	20 $218	21 $211	22 $205	23 $207	24 $207
25 $207	26 $228	27 $206	28 $202	29 $210	30 $207	31 $218

Four Points by Sheraton Nairobi Airport

Prices for Four Points by Sheraton Nairobi Airport

Monthly average prices

About this property

Location

Room options

Traditional Room, 2 Twin Beds

Executive Suite, 1 King Bed, Park View

Deluxe Room, 1 King Bed

Suite, 2 Twin Beds, Park View

Traditional Room, 1 King Bed

Suite, 1 King Bed, Park View

Guest reviews of Four Points by Sheraton Nairobi Airport

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Nairobi Airport

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $398	26
27 $330	28	29	30 $229