Hampton Inn Opelousas

This property was conveniently located. Easy in and out with plenty of parking.

Was worried after reading reviews and they turned out to be true. Overall hotel is clean but run down. First issue is getting a room on 4th floor but being told the elevator call button on that floor is broken. So have to use stairs or call front desk to send elevator up. Then system that makes keys went down so couldn't get one of defective keys replaced. People checking in had to have staff go with them to rooms to be let in with master key. Then internet was down. Water in shower was lukewarm at best. And finally we had fire alarm go off Saturday night and forced evacuation. The hotel is still standing though. I will say that Heather at the front desk was very apologetic about issues and was doing best she could to make things as easy on us as she could. So no complaints about staff at all. But other hotels in the area were quite a bit cheaper and these are the issues i would reflect from them, not hampton inn which was more than any other hotel in the area. They were full so no way to change rooms. I probably wouldn't go back at that price.

Had security

The only thing I didn’t like is that I did not get a real key! Instead I was given that said my phone was the key and to download the app to unlock the door. I never figured out how to unlock the door. I had to go down to the desk and the desk clerk how to turn my phone into a room key. She didn’t know how to either and she gave me a “real key” which worked. Apparently Travelocity was supposed to give me a choice which they didn’t. The desk clerk was very friendly and helpful. This was not her fault. We got in late, shortly after 10:30, and we simply wanted to get in our room and go to bed because we had an early morning. We were further delayed because the couple who checked in right before me were supposed to have a handicapped room and they didn’t get one and the desk clerk had to deal with that. There was no manager in the hotel so she had to call him. In the end according to the manager there was nothing that could be done so a man in a wheel had to stay in a fourth floor room that was not handicap accessible. Again not the desk clerks fault! Next time I will stay in the Holiday Inn Express right down the street. The desk clerk should get a raise!!!!

The staff were very friendly. Not much option for breakfast and we did not have our rooms cleaned once during the 4 days. They knocked the first day and we said we were good for the day but never came back the next 3 days to empty garbage or anything. The bed was comfortable but the pillows were flat. Very quiet area set back out of site.

Really nice clean hotel. Breakfast was nice..

Really disappointed in the cleanliness of the bathroom.

Professional staff; clean room. No soap in shower dispenser.

The room was very comfortable very clean. The staff was so friendly and welcoming. Breakfast very good. Overall 10

Very nice clean room

Staff was great n very helpful and the rooms were nice and clean

The room was filled with lady bugs. The bathroom lavatory was despicable. It was so dirty that the guy that came to clean it had to use an electric cleaner to clean it.

The room was dirty. Long hair everywhere and trash cans were filthy. No hot water and sliding glass door for shower was not stay clothes. One day did not have towels replenished. Chair had dark stained fabric. I was there to visit my Mom in the hospital for 3!days could not wait to leave. Also, under fridge there was broken particle board all underneath like it had not been vacuumed in a long time. Another guest I spoke to at breakfast said they had a huge roach. Therefore, when I returned home I had to wash all of my unworn clothing. I would never recommend this place and I am a Friend and family honors member. My business partner owns a Hilton Garden Inn and I know their standards expected. I hope this review helps to better accommodate their customers!

The door to the room was hanging down. I had to physically lift it to close it. The coffee pot did not work. The room had bottles of shampoo, conditioner, and body wash in the shower. The shampoo bottle was empty. I pulled the spare toilet tissue off of the little shelf by the sink. Behind it was a receipt from a previous guest dated 4 days prior to my stay as well as a piece of trash

The staff was very personable and professional food choices could be a lot better, but everything was great. Maybe choose a better type of coffee, very bland. Overall day was great. The room was wonderful. Everything was intact.

Tv didn’t work had to watch on my phone, didn’t come change sheets as requested left a ecolab cleaning bottle on the table AC didn’t work properly

The room was very comfortable very clean. The staff was so friendly and welcoming. Breakfast very good. Overall 10

Very nice clean room

My room was old, room need repairs on walls, shade, and the God-Awful Smell of Cigarette smoke in the room! Good location and amenities Ok.

Staff was great n very helpful and the rooms were nice and clean

The room was filled with lady bugs. The bathroom lavatory was despicable. It was so dirty that the guy that came to clean it had to use an electric cleaner to clean it.

Was worried after reading reviews and they turned out to be true. Overall hotel is clean but run down. First issue is getting a room on 4th floor but being told the elevator call button on that floor is broken. So have to use stairs or call front desk to send elevator up. Then system that makes keys went down so couldn't get one of defective keys replaced. People checking in had to have staff go with them to rooms to be let in with master key. Then internet was down. Water in shower was lukewarm at best. And finally we had fire alarm go off Saturday night and forced evacuation. The hotel is still standing though. I will say that Heather at the front desk was very apologetic about issues and was doing best she could to make things as easy on us as she could. So no complaints about staff at all. But other hotels in the area were quite a bit cheaper and these are the issues i would reflect from them, not hampton inn which was more than any other hotel in the area. They were full so no way to change rooms. I probably wouldn't go back at that price.

Staff was excellent, phone didn’t work in room. Noticed water damage in hall corridor, only chair in room was broken; but, exchanged.

The door to the room was hanging down. I had to physically lift it to close it. The coffee pot did not work. The room had bottles of shampoo, conditioner, and body wash in the shower. The shampoo bottle was empty. I pulled the spare toilet tissue off of the little shelf by the sink. Behind it was a receipt from a previous guest dated 4 days prior to my stay as well as a piece of trash

I did not stay or check in to the hotel. I was told that I had no reservations with the Hampton. After several calls I had to conclusion with the Hampton. Then once I reached out to Expedia like I was told to by the front desk attendant. Expedia representative Claudia kept me on hold and then hung up on me with no conclusion, no reservation confirmation, or cancelation confirmation but I was srnt a survey. This was the worst case of poor customer service Ive experienced while attending a funeral.....Horrendous experience 😕

I did not get to enjoy the property. Expedia booked the room and the hotel was already sold out. This was really disruptive to my trip and plans. Did expedia help me find another room, no. The young lady at the Hampton Inn called and was able to help me. Super disappointed in Expedia. Hampton is an ok place to stay as I have been here many times. My problem is Expedia booked me a room and I drove 3 hours not to have a room, then had to scramble to find a place.

This place was a last minute stop on our trip to New Orleans. I was feeling well and had to find a place to rest. The staff was phenomenal! From check-in to check out and even the breakfast staff…they were all so kind and seem to genuinely enjoy their job. I haven’t seen that in a long time in any business. This place is doing something right to have staff enjoying their day and spreading the joy. Thank you for the enjoyable stay.

Great breakfast with friendly staff

The room was very comfortable very clean. The staff was so friendly and welcoming. Breakfast very good. Overall 10

Staff was great n very helpful and the rooms were nice and clean

clean, friendly, and great service

excellent, friendly staff

The staff was very personable.

The only thing I didn’t like is that I did not get a real key! Instead I was given that said my phone was the key and to download the app to unlock the door. I never figured out how to unlock the door. I had to go down to the desk and the desk clerk how to turn my phone into a room key. She didn’t know how to either and she gave me a “real key” which worked. Apparently Travelocity was supposed to give me a choice which they didn’t. The desk clerk was very friendly and helpful. This was not her fault. We got in late, shortly after 10:30, and we simply wanted to get in our room and go to bed because we had an early morning. We were further delayed because the couple who checked in right before me were supposed to have a handicapped room and they didn’t get one and the desk clerk had to deal with that. There was no manager in the hotel so she had to call him. In the end according to the manager there was nothing that could be done so a man in a wheel had to stay in a fourth floor room that was not handicap accessible. Again not the desk clerks fault! Next time I will stay in the Holiday Inn Express right down the street. The desk clerk should get a raise!!!!

Quiet and friendly staff. Semi trailers made it hard to see getting out of exit lane

Property was convenient and clean.

The staff were very friendly. Not much option for breakfast and we did not have our rooms cleaned once during the 4 days. They knocked the first day and we said we were good for the day but never came back the next 3 days to empty garbage or anything. The bed was comfortable but the pillows were flat. Very quiet area set back out of site.

I didn't like not having soap in bathroom to wash hands. We had to ask for soap. Hotel was safe and close to shopping areas.

My room was old, room need repairs on walls, shade, and the God-Awful Smell of Cigarette smoke in the room! Good location and amenities Ok.

This property was conveniently located. Easy in and out with plenty of parking.

I liked the location that I was in that made me feel comfortable.

Quiet and safe

The staff was very personable and professional food choices could be a lot better, but everything was great. Maybe choose a better type of coffee, very bland. Overall day was great. The room was wonderful. Everything was intact.

The staff were very friendly. Not much option for breakfast and we did not have our rooms cleaned once during the 4 days. They knocked the first day and we said we were good for the day but never came back the next 3 days to empty garbage or anything. The bed was comfortable but the pillows were flat. Very quiet area set back out of site.

Really nice clean hotel. Breakfast was nice..

Great breakfast with friendly staff

The room was very comfortable very clean. The staff was so friendly and welcoming. Breakfast very good. Overall 10

The bath room needed to be ready caulked around the walls, the tub also needed refinished. There were no dresser for putting clothes. We were there 3 nights. The breakfast could have been freshly prepared.

Awesome front desk service manager herself personally checked us in. Staff was good. Bathroom toilet base area needed some detailed cleaning. Complimentary breakfast was awful!