What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee of approximately EUR 25 for adults and children.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

A roundtrip airport shuttle is provided for a surcharge of EUR 40 per vehicle (one-way, maximum occupancy 2) and is available 24 hours. Guests must contact the property with arrival details to arrange the transfer.

What accessibility features does the hotel offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. Specific details about accessible rooms and facilities should be confirmed with the hotel.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Lisbon, within a 15-minute walk of Rossio Square and Commerce Square. It is approximately 0.2 km from Lisbon Cathedral and 0.7 km from Santa Justa Elevator. Public transport options are available nearby.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool, which is accessible from 9:00 AM to 9:00 PM.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although specific age limits are not provided.

Áurea Museum Hotel in Lisbon

Average nightly price at Áurea Museum by Eurostars Hotel Company by month, last 12 months (USD)
Month	Average price
January	$158
February	$197
March	$196
April	$316
May	$289
June	$245
July	$196
August	$199
September	$307
October	$324
November	$213
December	$183

What guests think

Across many reviews, Áurea Museum by Eurostars Hotel Company is praised for its convenient riverside location near Alfama and cruise terminals, friendly and professional staff, comfortable rooms, and the unique on-site museum with informative guided tours.

Breakfast is frequently highlighted for quality and variety, though some find it expensive and note limited or refurbished dinner service. Facilities like the spa, pool and gym are appreciated but often described as small, reservation-based, or with occasional outages such as the hammam. Room comfort and views earn praise, yet recurring comments mention weak air conditioning, dark or basic layouts in some rooms, and occasional maintenance or housekeeping delays. Expect a well-located, history-rich stay with warm service and modern comforts, plus a few operational quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The on-site museum and guided tours are a highlight. The spa/pool and gym are appreciated but small, frequently require advance reservations (sometimes paid), and reviews note occasional outages (e.g., hammam/sauna) and a limited or absent bar.

Related guest reviews

10

TANYA

Oct 18, 2025

·

Stayed 4 nights

We had a great stay at the Aurea Museum Hotel. It is in a great location and our balcony sea view room was modern, spacious and had a great balcony. There was no shade (awning or umbrella) and given that it was south facing it was very hot throughout the day - so unfortunately we didn’t use it much. The gym was pretty well equipped- an internal room with only a couple of high windows but quite spacious for this part of the world. The hotel staff were all friendly and very helpful. I would definitely stay again and highly recommend it.

10

Nitzan

Feb 8, 2026

·

Stayed 3 nights

Great location. Helpful staff. Nice gym.

8

Vincent J C

Oct 20, 2025

·

Stayed 5 nights

Nice hotel with a convenient location a few blocks from commerce square. Excellent bedding and decent room size. Great breakfast buffet, amazing. But Water pressure of the shower is way too weak (and technician who came twice could not make a difference) and the drain, way too slow. This is cheap. This hotel has everything to be a 5 star - including a hefty price - but it is definitely not. Room service is done on trays (even for two people ordering) and spoon/salt n pepper/napkins… missing! Food was good though.The spa needs attention: hammam not working at all during the whole week stay, dry sauna working but with water remaining on the floor (!). Massage was good but too expensive too for what it was. In essence, helpful professional staff but a decent 4 star hotel with good location that requires management closer supervision, optimization of premises and equipment and services, to be up to the price requested. I don’t mind paying when well deserved but here Too expensive for what it actually delivers.

10

Enzo

Feb 25, 2026

·

Stayed 2 nights

Bellissimo albergo nel centro di Lisbona. Sorge sulle rovine romane e al suo interno ha anche un piccolo museo gratuito. Stanze confortevoli. Colazione di ottimo livello. Personale sorridente e disponibile. La spa al suo interno costituisce un plus e l'ho trovata tutto sommato facilmente accessibile..

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10

Bart

Sep 18, 2025

·

Stayed 5 nights

Hotel ligt op max 20-30 min wandelen van de belangrijkste bezienswaardigheden - zwembad en spa bieden verkoeling na dag bezichtigen en als extra klein museum in hotel met uitstekemde gratis gids

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10

Martin

May 3, 2025

·

Stayed 1 night

Super nice staff at all touch points, helped me work on both early checkin and late checkout. Breakfast buffet was also quite good. Perhaps, on the margin, for a hotel in this category I would have hoped for an actual hotel bar, somewhat more upscale gym facilities, and slightly better room decor (large open floor space without rugs made for a spartan feel). But overall very nice.

10

Edward

Nov 22, 2025

·

Stayed 1 night

Wonderful gem of a hotel. 5 star experience and ideal location. Ideal for the cruisers or a short walk to the centre. Spar was a nice bonus.

10

Adonis

May 11, 2023

·

Stayed 7 nights

The museum portion was very unique and a great surprise Staff was very friendly, service was fantastic and the breakfast buffet was very diverse with fresh ingredients could use an actual bar section though instead of just a bar cart type section in the restaurant

8

Calum

Jul 28, 2024

·

Stayed 6 nights

Lovely hotel, very friendly and helpful staff. Only down side is you have to book to use the pool. Meant we didn’t use it, as we couldn’t work it round our other plans.

8

Stefano

Feb 17, 2026

·

Stayed 1 night

Hotel situato sul lungo-fiume in prossimità del centro, arredamento moderno e stanze con vista sul fiume. La piscina è molto piccola e si può accedervi solo su prenotazione (1 ora max), ma nonostante ciò non abbiamo trovato un lettino né un appendi asciugamani per appoggiare le nostre cose.

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Cleanliness

Reviews commonly describe the hotel and rooms as very clean. A smaller number mention housekeeping delays and occasional issues like odors, stained or worn items, and minor maintenance gaps.

Related guest reviews

10

Krzysztof

Oct 30, 2025

·

Stayed 4 nights

Very clean everywhere. Lovely polite attentive staff and very accommodating and helpfull. Fabulous spa too. We had a super stay. We can highly recommend this hotel. Thank you!

10

Anthony

Dec 1, 2025

·

Stayed 1 night

Wonderful staff, clean room, spa amenities and hotel location. It was very nice hotel to stay.

8

DAVID

Aug 7, 2024

·

Stayed 3 nights

Great property, showing a bit of aging in the carpets that need to be updated in the hallways. Hotel is in the hillside so the back of the hotel rooms have no view. Be sure to specify that you want a river view. Most of the rooms are nice and spacious with a river view, but there are smaller rooms with the rock face of the hillside that are not good at all and smelled moldy. After checking in, we went downstairs and requested other rooms which they gave us right away. The rest of the stay was awesome.

8

Dagmar

Oct 28, 2024

·

Stayed 5 nights

Das Personal ist sehr freundlich und hilfsbereit. Die Lage des Hotels ist sehr gut, nicht mittendrin, daher angenehm ruhig, aber trotzdem zentral. Unser Zimmer lag zum Innenhof, daher absolut ruhig, zudem war im Zimmer noch eine Tür zum Fur des Zimmers, somit drangen keine Geräusche ins Hotelzimmer. Leider war das Sofa, welches im Zimmer stand nicht sauber. Es wurde dann zwar so gut es ging gereinigt, allerdings hätte man von einem 5 Sterne Hotel erwartet, dass es komplett ausgetauscht wird oder uns ein anderes Zimmer angeboten wird. Wir haben das Sofa zumindest nicht mehr genutzt. Im Bad war Duschtürdichtung kaputt, welche dann ganz abgebrochen ist. Wir hatten sie dann im Bad gegen de Wand gelehnt, wo sie dann die nächsten drei Tage bis zu unserer Abreise stehen blieb. Auch dies passt nicht zu einem 5 Sterne Hotel. Der Kosmetikspiegel wurde die ganze Zeit (wir waren für 5 Nächte dort) geputzt, es waren von Anfang an deutlich sichtbare Fingerabdrücke drauf. Beim Frühstücksbuffet musste man oft darauf waten, dass nachgefüllt wurde. Enttäuschend war, dass es keine frischen Säfte gab.

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10

AMR LOUTFI

Jan 29, 2026

·

Stayed 3 nights

Very clean room and good staff

6

Fuming

Jan 5, 2025

·

Stayed 5 nights

空調設備問題頻繁，空調溫度及噪音令人困擾；地點安全安靜，服務尚可，處理危機能力不足；早餐服務很好，員工友善；以五星級飯店來說，整體表現實在令人失望。浴室排水孔有霉味，電器插頭會失效。房間經理對房間妥善的品質管理有嚴重問題。

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2

Mylene

Jan 12, 2025

·

Stayed 2 nights

The maintenance person came to help with the bad smell/odor in the bathroom. We appreciate his effort. Unfortunately nothing change with the smell.

10

Marcela

Nov 30, 2025

·

Stayed 4 nights

Staff was very professional Hotel very clean and comfortable

8

Jean

May 22, 2024

·

Stayed 5 nights

The hotel itself is in a great location and was beautiful. Front desk staff friendly and accommodating. However, maid service was lacking. Twice we found brown spots (on our sheet and on our coverlet) that looked like feces. When we called to tell them, we were told it was likely rust from the dryer. They did replace them. Also we had asked for extra towels and everyday we had to request them again as the maid would not replace what she took. In addition, our room (309) a/c was extremely cold when we got in. Maintenance fixed it, but then it got extremely warm. Thermostat did not work at all.

10

Philip Nicholas

Nov 12, 2025

·

Stayed 1 night

Beautiful hotel, very clean and helpful staff!

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Rooms

Rooms are generally comfortable and modern, with some spacious options and terraces offering river views and quiet sleep. Repeated drawbacks include weak air conditioning, dark or basic layouts in some rooms, limited bathroom storage, and sporadic maintenance issues.

Related guest reviews

10

TANYA

Oct 18, 2025

·

Stayed 4 nights

We had a great stay at the Aurea Museum Hotel. It is in a great location and our balcony sea view room was modern, spacious and had a great balcony. There was no shade (awning or umbrella) and given that it was south facing it was very hot throughout the day - so unfortunately we didn’t use it much. The gym was pretty well equipped- an internal room with only a couple of high windows but quite spacious for this part of the world. The hotel staff were all friendly and very helpful. I would definitely stay again and highly recommend it.

8

DAVID

Aug 7, 2024

·

Stayed 3 nights

Great property, showing a bit of aging in the carpets that need to be updated in the hallways. Hotel is in the hillside so the back of the hotel rooms have no view. Be sure to specify that you want a river view. Most of the rooms are nice and spacious with a river view, but there are smaller rooms with the rock face of the hillside that are not good at all and smelled moldy. After checking in, we went downstairs and requested other rooms which they gave us right away. The rest of the stay was awesome.

10

Satomi

Nov 23, 2025

·

Stayed 2 nights

My husband and I stayed in a double room with terrace for two nights. Our room was clean and well appointed. We liked the world map during the Age of Discovery on the wall. The view of the Tejo River from the terrace was gorgeous. We happened to see one of the cruise ships leaving the port of Lisbon. Also, we enjoyed the hotel’s free archaeological remains tour after breakfast. What a historic hotel! The hotel is within walking distance to many attractions, restaurants and train/subway stations.

10

David

Oct 7, 2025

·

Stayed 3 nights

Overall we liked this property. The one knock on it was the air conditioning did not work very well and it was a fairly stuffy in the afternoon /evening.

10

Suk Fan

Dec 25, 2024

·

Stayed 2 nights

My room is spacious and clean The size of double bed is bigger than king size. The hotel is within 10 walk to the down down and walking distance to the old historic sites. Also, we had museum visit inside the hotel which is very surprising.

10

Renee

Jun 19, 2025

·

Stayed 3 nights

The location of the hotel is very convenient and easily walkable to the sights in Lisbon. Our room was a nice size and fairly comfortable, but did get a bit warm even with the air conditioning. Overall, we had a good experience.

8

patrick

Sep 5, 2025

·

Stayed 4 nights

Très bel hôtel tout prêt des lieux touristiques. Nous avons seulement déjeuné au restaurant de l’hôtel. Le buffet déjeuner était très bien mais coûtait 25 Euros. Le personnel de l’hôtel était très sympathique. Seuls bémols: la chambre était petite et à la réservation les photos montraient une rembarde vitrée offrant une vue sur la Tage, mais la rembarde de notre chambre était en béton et haute (cachant la vue de la rivière).

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8

Jean

May 22, 2024

·

Stayed 5 nights

The hotel itself is in a great location and was beautiful. Front desk staff friendly and accommodating. However, maid service was lacking. Twice we found brown spots (on our sheet and on our coverlet) that looked like feces. When we called to tell them, we were told it was likely rust from the dryer. They did replace them. Also we had asked for extra towels and everyday we had to request them again as the maid would not replace what she took. In addition, our room (309) a/c was extremely cold when we got in. Maintenance fixed it, but then it got extremely warm. Thermostat did not work at all.

6

Michael

Sep 29, 2025

·

Stayed 2 nights

Staff was young and inexperienced. Common areas are very nice but the rooms are extremely dark. Very poor lighting.

8

Grant

Feb 22, 2026

·

Stayed 3 nights

Difficult hotel to talk about! Positives - good position. Smart hotel, probably 3/4 star. Breakfast good. Rooms OK but see below. Unusual museum in hotel of Roman wall ruins. Nice touch with bottles of wine and fruit delivered each day. Negatives - minimalist rooms to extent that the bathroom has absolutely nowhere to put a wash bag. Actually had to use the bidet to find a place (or floor by shower). On balcony just one chair to sit in sun? So, the hotel is fine but has a few shortcomings that could be very easily resolved.

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Service

Service is widely praised as friendly, professional and accommodating, with staff often going above and beyond. There are isolated but repeated complaints about understaffing, slow or uneven check-in, and unhelpful handling of issues or benefits.

Related guest reviews

6

Judy

Jan 17, 2026

·

Stayed 3 nights

They’re under staffed, the request of drinking water takes 1hour to be delivered. They cleaned my room at 2:45pm instead of morning.

2

Taesun

Oct 16, 2025

·

Stayed 1 night

Staffs are not helping us. Just one person is handling all the guests.

10

Theresa

May 5, 2024

·

Stayed 5 nights

The staff was nothing short of amazing, they had the best tips, set up our transportation and made sure we had every thing we could possibly want. The museum tour along with the neighborhood was filled with history and beauty. The best choice I’ve made in a hotel in all the traveling I’ve done. Exceeded our expectations.

10

pieter

Oct 23, 2025

·

Stayed 2 nights

Great staff, patient and helpful. Comfy room with very convenient location.

10

Andreas

Jun 10, 2024

·

Stayed 2 nights

We met 2 extraordinary employees in this hotel: 1) a young man, still trainee, who provided an astonishing detailed description of what to see where in Lisboa - a real professional young talent - and 2) a service person (Natalia) during the breakfast, who provided many extra miles of service, and all with a winning smile - a real sunshine in that hotel! Congratulations to the hotel for hiring real talents. It is these persons who make a hotel stay an excellent experience!

2

Lisa

Jun 8, 2024

·

Stayed 2 nights

We did not have a good experience with the management staff. We were delayed by one day due to a missed connection with the flight delaying our arrival to Lisbon by one day. We immediately reached out to Hotels.com to advise them that we need to cancel the first of two night stay because of the problem with the flight (providing more than 24 hrs of notice). They contacted the hotel and advised them of the change. We were told by Hotels.com that they contacted the hotel on our behalf and were told by the Hotel that when we arrived to advise them that Hotels.com contacted them on our behalf to advise them of the cancellation due to a flight issue. When we got to the hotel they said that because we booked through Hotels.com they could not remove the first night charge unless they heard from Hotels.com. We confirmed with Hotels.com that they notified them which they did. The hotel said that because we booked with hotels.com they would not remove the charge. We explained over and over again that Hotels.com did reach out to them in a timely manner but they still would not remove the charge for the night we did not stay there. I would not have known about this hotel if it were not on Hotels.com. This is terrible customer service - WOULD NOT RECOMMEND THIS HOTEL. Most hotels would have honored the request to keep there customers happy in hopes they would recommend to other travelers. Stay somewhere else!

10

Elizabeth

Nov 1, 2023

·

Stayed 2 nights

One of the friendliest, most service-oriented staff I ever encountered. Marcia, in Reception was exceptional! The location is perfect for walking to many shops and restaurants and is also close to many of the city’s attractions. The room was clean, spacious, quiet, and had great views of the river. I highly recommend this property and expect to return often.

10

Mary Lou

Jul 6, 2024

·

Stayed 5 nights

The Property was very pretty, centrally located, clean and safe. However, the best quality was the knowledgeable helpful staff!! Shout out to Katarina and Leonardo!!!!

2

MARIEJOSE

Sep 8, 2024

·

Stayed 2 nights

Poor customer service

10

Abdul

Feb 19, 2026

·

Stayed 1 night

This was my second stay at Áurea Museum Hotel and my fourth experience with Eurostars Hotel Company, and once again everything was excellent. A special thank you to Miss Sara and Mr. David for their outstanding service. Miss Sara, in particular, made this stay truly exceptional. She handled my check-in in a very professional and warm manner, took care of everything smoothly, and followed up several times during my stay to ensure everything was perfect. Her attention to detail and genuine care made a big difference. Mr. David was also very kind and helpful throughout my visit. I truly appreciate the hospitality and I would definitely recommend this hotel to friends and family. Looking forward to staying again.

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Location

Exceptionally convenient riverside setting near Alfama, Praça do Comércio, and the cruise terminal; most sights, dining and transport are walkable while the area remains relatively quiet. Some note festival-season street noise.

Related guest reviews

10

Bela

Sep 28, 2024

·

Stayed 1 night

Beautiful hotel in a perfect location.

10

Martin

Oct 26, 2025

·

Stayed 1 night

Great hotel nice rooms great staff fabulous location for the cruise port, you can walk to it

10

Jose Luis

Oct 2, 2025

·

Stayed 5 nights

Áurea Museum has a very convenient location at the Alfama close to Cathedral, Praça de Comércio and Sao Jorge Castle. It is very quiet at night, staff provides excellent service

10

Mark

Sep 25, 2025

·

Stayed 4 nights

Lovely hotel and staff, vert nice restaurant and food, great location

8

JENNIFER

Oct 11, 2025

·

Stayed 4 nights

Great location!

10

Channarayapatna

Nov 1, 2025

·

Stayed 5 nights

Combination of all the above. Plus walking distance to many different attractions.

10

Angeli

Oct 22, 2023

·

Stayed 4 nights

Hotel was great and so was the staff. The location is amazing and outside of the busy city center area, so it’s easy to get in and out and there is parking out front. The hotel is nice and clean and a good place to relax. It’s quiet and still close to everything.

10

Silvana

Sep 21, 2025

·

Stayed 3 nights

Property is in an excellent location can walk to anywhere with lots of dining options and lots of tourist attractions within a walking distance. The hotel itself is very clean and very nice.

8

Victor

Jun 18, 2025

·

Stayed 2 nights

Very nice hotel and very good customer service by most people in the front desk. Do not travel to Lisbon in June. The whole month is a big party. The noise does not stop until 5AM. Great location is you like to party late.

10

Gregory

Oct 21, 2025

·

Stayed 2 nights

Great staff. Very clean. Fantastic location

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Dining

Breakfast is frequently praised for quality, variety and attentive restaurant staff, though several guests find the price high. Dinner options can be limited or unavailable during refurbishments.

Related guest reviews

10

David

May 6, 2023

·

Stayed 3 nights

The Roman ruins in the hotel's lower level set this property apart from any other I've seen. The spacious and elegant rooms are another plus. Breakfast is too expensive.

10

Stewart

Nov 29, 2024

·

Stayed 3 nights

Great location for taking a cruise. The port is across the street. Location is close to city center. Easy walk to most sites. The room was big and the amenities were very welcomed. The staff very friendly. The breakfast buffet was a good value compared to eating out. Chef Rodrigo made me a excellent omelette. I would stay again.

10

Hiroyuki

Jun 24, 2025

·

Stayed 2 nights

The Location is perfect. Breakfast is excellent.

8

Melina

Nov 11, 2025

·

Stayed 2 nights

The restaurant staff was lovely, went the extra mile at breakfast. Very attentive and caring.

10

Kenneth

May 10, 2025

·

Stayed 4 nights

We spent four wonderful nights at this hotel. The staff was superb, the food exquisite and the room among the best in which I have ever stayed. The small archeological museum on site was fascinating as well. Would eagerly stay there again.

8

Teresa

Sep 30, 2024

·

Stayed 3 nights

This hotel is ok. It felt very sterile to us and the breakfast compared to others in Portugal was just ok

10

Paul

Jun 18, 2025

·

Stayed 7 nights

A very enjoyable stay. Our room was good and staff friendly and room care very efficient. Breakfast at 25 Eur each wasn't something we did more than once..Lots of other options outside unless you fancy a feast at breakfast. We were staying during the the first week of Festas de Lisboa. So reasonable loud at weekends after dark.

10

Andrea

Oct 22, 2025

·

Stayed 3 nights

The room was fantastic. We ate breakfast at the restaurant once, it was buffet style and had lots of options. The hotel was located in a beautiful spot, and was easy to walk around. We would definitely stay again!

10

Claire

Oct 28, 2024

·

Stayed 5 nights

Friendly staff. Breakfast was excellent and very good value. Evening menu limited due to refurbishment.

10

Allyson

Jun 2, 2025

·

Stayed 2 nights

Great property facing the river, in old town steps To winding streets with quaint restaurants offering fado. We booked a room with a terrace which was amazing to watch the sailboats and cruise ships. Great shops very close to us and too many restaurants to choose from. The breakfast at the hotel was delicious and abundant and the staff was excellent.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $338	12 $389	13 $291	14 $199
15 $163	16 $192	17 $154	18 $155	19 $188	20 $170	21 $189
22 $159	23 $164	24 $167	25 $166	26 $166	27 $193	28 $174
29 $158	30 $155

Su	Mo	Tu	We	Th	Fr	Sa
		1 $142	2 $138	3 $142	4 $146	5 $192
6 $162	7 $170	8 $163	9 $148	10 $142	11 $144	12 $153
13 $139	14 $132	15 $125	16 $129	17 $126	18 $147	19 $147
20 $144	21 $148	22 $149	23 $172	24 $162	25 $203	26 $209
27 $181	28 $239	29 $248	30 $258	31 $494

Áurea Museum by Eurostars Hotel Company

Prices for Áurea Museum by Eurostars Hotel Company

Monthly average prices

About this property

Location

Room options

Deluxe Double Room, Terrace

Deluxe Double Room (With Sofa Bed For Child)

Deluxe Double Room (With Sofa Bed)

Deluxe Double Room Single Use

Junior Studio Suite (Single Use)

Deluxe Double Room

Junior Suite

Deluxe Double Room Single Use, Terrace

Guest reviews of Áurea Museum by Eurostars Hotel Company

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Áurea Museum by Eurostars Hotel Company

Prices for upcoming dates

Business details