Hotel y Villas Gran Vía, Tultitlán

Hotel to old , breakfast cold and few options, no air conditioner, room and hallway to smell, so post to be is not smoking and smoking all the hallways, hotel to old

Clean room, nice staff

No hay spa

I had the master suite, for one there is no mini fridge, no kettle, only a microwave in the lobby. They also missed out 3 days of room cleaning so there was no water delivered or toilet roll and I had to ask. Lack of ingles but I could also have better knowledge of espanol I had the master suite; for one, there is no mini fridge, no kettle, only a microwave in the lobby. They also missed out three days of room cleaning, so there was no water delivered or toilet roll, and I had to ask. Lack of English, but I could also have better knowledge of Spanish. Very noisy and it clearly annoyed other guests as well because I heard knocking. Room is big and spacious but one other thing is, we get given recycled tv remotes and it is like playing roulette the remote might work or they might not so ask for another tv remote in their random collection. Beds were hard very hard. The only positive is, it served its purpose at least I guess.

The personal of the hotel not helpfull at all very bad even speaking spanish not nice