Santa Luzia B&B - HOrigem

Aquí tienes una versión de menos de 1,500 caracteres, manteniendo un tono profesional pero contundente: ★☆☆☆☆ I rarely leave negative reviews, but this was one of the most disappointing travel experiences I’ve had. My entire trip was carefully planned to arrive before the check-in deadline. Unfortunately, my flight was delayed by more than 1.5 hours, and after landing it took another 45 minutes to leave the airport due to airport logistics and traffic. As an international traveler coming from the other side of the world, I didn’t have an active local SIM card yet, and international roaming is extremely expensive, so contacting the property was simply not possible. When I arrived, the property was completely closed. There was no staff, no self check-in instructions, and no way to access my room. I had no choice but to book another hotel with 24-hour reception and pay for a second accommodation that same night. I understand I arrived after the official check-in time, but many of the delays were completely outside my control. A little flexibility or a one-time refund exception would have meant a lot and cost the property very little. Instead, I was still charged for the first night despite never being able to access the room, and both the property and Hotels.com refused any refund. If you’re arriving after 10:00 PM, I strongly recommend choosing a property with 24-hour reception. My experience here was extremely disappointing.

Good location. Restaurant choices convenient near by and walking distance to views and sights. Tram stop in front made getting around easy. Stairs are narrow and a four floor ascent was not great. No elevator. The room was clean and quiet. Very small room. Bath towels were well worn, unusually so for a hotel. No frills here. Breakfast was a nice addition. Staff friendly.

Great location, room was on the smaller side, bathroom same, I booked a room with a balcony but way too small and could not enjoy seating outside and enjoy the view. You had to go across the street to check in then go back to your building ! Coffee Service would be nice , somewhere , somehow ! Would I go back ? I’m not sure !

The good: the location was very convenient to many points of interest for tourists. The bed was comfortable and the ac worked well. The breakfast was also excellent. The not so good: The main issues were with the condition of the bathroom. It was not very clean, especially the shower and neither the shower or sink drained. There was lots of hair from past guests present and a significant amount of black mold.

It is an old building very well located. no elevator but it was clean.