Dreams Vista Cancun Golf & Spa Resort

The property is fine. In rough shape for something 4-5 years old. ALL the pools are cold, the water slides are in a shaded wind tunnel and kids aren’t allowed in the hot tub. All the kids in our party were freezing and miserable much of the time. No sense getting preferred packages since no kids allowed in most places. Very meh.

New and Nice service from Dream Vista! However, the Preferred Club isn’t much special since it was not that much set apart from regular and if it is it is not worth the hype

My husband and I enjoyed our stay at Dreams Vista. The resort is beautifully designed with excellent attention to detail. The view is fantastic, and the pools are nice. Although the rooftop pool was often not as clean as we liked it to be, which might be due to the fact that it’s smaller. We also loved the nightly entertainment. The food options were also decent for an all-inclusive resort. Although we did not enjoy all the food options, we could always manage to find something to enjoy. We liked the drink options, although we believe the alcohol was watered down. The staff were friendly. Some work on the beach area would be nice.

Property is kept clean. Perfect resort to relax and balance in relaxed fun activities. They provide daily schedule of activities available throughout the resort

Our family had an awesome time at Dreams Vista. All the staff members were kind, friendly, and put in great effort into their work. We especially appreciated Chef Gabriella and Victor from Security. The resort had many food options and the food was so good, especially for an all inclusive. Room service was awesome and always came quickly. They had continuous family friendly entertainment everyday. The spa was really pretty, everyone enjoyed the massages. The mani/pedi was super overpriced, about $100 for each, so plan to do that ahead of time. The app was also great, you could do everything from there. It was pretty windy when we went, something I didn’t anticipate. If you listen to the sales pitch, it can get pretty long. After the first guy pitched, we were handed off to Guillermo from corporate. He was aggressive and seemed irritated about us not wanting to buy. And spoiler alert: their highest package deal costs $193,000! I’d say this is more a family friendly resort; if you’re wanting to party, go to an all adult place. And don’t forget to tip! Everyone works very hard and it shows.

The property is very good and clean. The staff and service is excellent too. Their is some dirty muddy standing water at the back of the hotel (not connected) that looks very bad and spoils the hotel’s beauty. The food is good at some restaurants and average in others so they definitely need to improve in that area. Lot of options so you will end up finding something you like. The beach was small and not clean- so couldn’t enjoy that but we enjoyed our plunge pool in the room, the infinity pool, kids pool and water park. Love the spa and massage!!

Beautiful ocean view from the rooms. Staff are amazing. My grand’s kids enjoyed the kids water park.

The Staff makes you feel like VIP. The adult rooftop pool did not disappoint. Would highly recommend if you wanted to have some days away relaxing as this resort does not have a swim up bar or crazy pool scene. The ala cart food is amazing. Front desk was exceptional with answering questions and helping with uber and safety concerns.

This was the nicest all-inclusive resort I've stayed at in Mexico. It is upscale, upbeat (while not being a young adult party atmosphere), and lovely. Great for couples and kids. Excellent food. Only a small beachfront area but otherwise, spectacular.

The property was super clean and the staff was very pleasant and attentive. Beach wasn’t very nice, but the pool was great with a lot of lounge chairs.

This property is absolutely BEAUTIFUL! Without traffic about a 30min drive from airport. The rooms were very spacious and clean with large balconies. Room views area beautiful and all face south. So many restaurants and drink bars/lounges to choose from. The preferred club is a nice perk! Rooftop access plus better quality drinks and dinning options. Most staff members were very friendly throughout stay. However, asking for any accommodations were not received well when dining. (Example: Restaurant seating preference when restaurants are nearly empty). Staff should learn to meets guest needs without attitudes. If your going for ocean blue water beach experience this location is not desirable. Water is full of seagrass and is green in color vs ocean blue. Definitely a rooftop pool or ground level pool experience hotel. This hotel is kid friendly! I actually enjoyed being around responsible adults vs adult only hotels with alcohol fueled, loud and overly obnoxious adults. Will I return again, absolutely!

I liked that the security was tight and it felt safe. Did not like the smell from the nearby swamp. My room smelled like mold. Complained twice to staff they would just spray some odor and clean floors. Staff was great tho. Wish the room was cleaner. Shower mat also had black moldy stuff. I’d probably not go back

Clean property

The shower had black mold. Was not and has not been cleaned properly. I did try to rinse walls from glass where mold was and wash as much down drain. As well some days maid would come other days we would need to call for service. Same goes for bar service in room some days they would come other days we would need to ask. We found food was not good. We did have some days meals were better than others. This is not the standards of a Dreams property. Resort suggested we use Amstar for private pick up and return to airport. Well the pick up no one had our names down for us. Many people did try to help us and finally someone directed us to pole 43. No apology or anything after looking for transportation for almost 40 minutes we left airport. Same thing on departure days says driver has arrived but he did not arrive. The Amstar guy on location was very helpful and did find us another ride as fast as

Property cleanness and room service was good. They come to clean rooms 3-4 times a day

Pools had mold in them. Preferred club is not worth it areas at beach and pool is over crowded we could not use the services we paid for at either designated areas. Do not get it. Preferred pool need a deep cleaning. Beach does not have enough chairs. Sushi and tacos were great we had that for lunch everyday everything else I’d stay away from other members got sick from burgers etc. some staff were great

Loved the property as it was clean and every staff member was very nice. Needs improvement with the food. Wish the food was little more better.

The staff was very friendly and accommodating! Every time we called for anything they would be on it right away. The drink service was so fast and attentive by the pool especially ! Even with the rainy weather they had options to keep us entertained! Loved this resort, the only thing I would say wasn’t beyond amazing was the buffet food it was ok but the all the restaurants were delicious!

We had an amazing stay at Dreams Vista Cancun! The resort was spotless—from the rooms to the pool area, everything was exceptionally clean. Its convenient location near the airport made travel easy, and the variety of excursions ensured there was always something exciting to do. The dining options were plentiful, offering enough variety to keep every meal enjoyable. What truly made our experience special was the outstanding staff. Everyone was friendly, attentive, and always in great spirits. A special shoutout to David, who went above and beyond in making our stay unforgettable. His warm and welcoming nature, along with his help with surfing and various resort activities, truly stood out. He was not only incredibly caring but also a pleasure to chat with. Overall, we loved our time here and wouldn’t hesitate to return!

The hotel was nice but they advertised certain restaurants and activities that were closed or didn’t happen on a daily basis. The rooftop pool wasn’t cleaned for our entire stay I don’t thing the pool had a film on the top and trash floating(straws papers) the pool loungers were stained green from algae and the glass panels always had hand prints or greasy smudges on them day to day in the same spots. Even some of the glass panels were missing how they were secured and were replaced with two pieces of wood screwed together.

The view from our room was absolutely gorgeous!

Great stay! The elevators are a little slow during high capacity but other than that everything was excellent. The wifi was excellent!

The food was the worst part, and staff come in your room if you don’t come to the door fast enough. The overall experience was good, but the staff came into my room over 10 times. I think they should give you time to open the door. And the walls are NOT soundproof I heard screaming and breaking glass all night I couldn’t sleep at all. The AC also don’t work

Spacious room.

I start by saying we have been to Cancun six times so we have a pretty accurate feel as compared to other areas. We have have stayed at another Dreams location and this was a very disappointing experience as compared to the other facilities. The good. Nightly activities were very entertaining especially the fire show. The fact that the family room was two adjoining rooms with a door gave much needed privacy. The view from the room was amazing. I am not sure there could be a bad view from the location as most overlooked the ocean. The rooms were very modern and clean. The staff that cleaned the rooms did a phenomenal job. I don’t think we have ever had a nighty turn down service but it was also a very nice touch. The food at the reservation locations was overall pretty good. We visited the coffee shop daily. Was a nice touch that it was included in the package. The pool food restaurant and bar were also convenient and tasty. The bad. I was angered daily by the preferred club option. Why should I pay an up charge for beach views, and almost any amenity? The buffet food option was just sub par food and slow service with little variety. Only one included pool. The beach was not good. Smelly, small, and limited seating. Don’t be deceived by 6 restaurants. You get 3 included and the buffet. This location also does not have blue water. The day activities were laughable. Spend a little extra and go to the Fives in Playa Del Carmen for great food, pools, beach

The resort was really nice the food was great. And the staff was very helpful. We had stayed in the corner master suite. The room had the most beautiful view of the ocean and golf course. I would like to think Rosa at the preferred check in. She was very accommodating and helpful with any accommodations we needed. Also Now the bartender made our drinks exactly how we wanted them. Top notch! The rooms was very clean but but you can see some of the wear and tear on some cosmetic things at the resort. My stay was amazing and I will highly recommend this resort for an amazing vacation

The property is beautiful. We enjoyed the restaurants, beach, pool, gym. All very nice. The check in process was frustrating. We were told to wait until 3 to book anything and to get the room number. Then 3 rolled around and nothing was available and they said they wouldn't give us our room card because the room was still being "stocked." We finally got our card at 3:12 (they were being petty with minutes so I will be too). Then we went to go book a massage with the $200 hotel credit they said we had but were told we can only use $40 of the credit at a time on a massage. The massages were really expensive ($250+) so in actuality, there's no hotel credit. Then we were exhausted so we went back to our room around 9:15 in the evening. Our next door neighbors also came back and were having a huge fight. They were screaming for over an hour and we could hear every word, sniffle, movement they made. The rooms are not sound proof ... at all. We didn't complain, we just turned up the TV and went to sleep when they were done yelling. We did enjoy our stay so it's not all negative - we love the restaurants + wait staff + beach + beautiful/clean gym. I think we would choose to stay some place else next time due to check in experience and noisy room though. Spending that much money to be taken advantage of doesn't feel nice.

The staff was excellent. Moises at vista taco was amazing The only downfall was my room had no hot water the whole trip! Called for service they came got fixed but after they left no hot water. Called again and they never showed up. Otherwise the trip was awesome.

I liked how beautiful the hotel was. The food was really good. I did not like that the property was very small and had limited walking areas. There was no ramp to the beach to take my wagon and stroller down with the kids. We had to carry everything down big stairs. The shower in the room was not kid friendly. My 14 month old daughter had no tub to bath in the the floor is slippery in the shower. I recommend you use water shoes in the shower for little ones. It was very windy most nights during our stay, and you could hear the wind moving the glass balcony door or you could hear the wind moving the entrance door. It was very loud and hard to fall asleep. I stayed on the 16th floor and every night and every morning I could hear people above us moving things around. It was very annoying. I think maybe there was restaurant above us for the preferred guests. The service at this resort was amazing. And the rooms were very clean !

Loved the newness of the property. Big open common areas. Huge outdoor pool. Room had a great view of the water. Nice restaurant selection. Friendly hotel staff. Close to the airport - only 30 min away.

This property is absolutely BEAUTIFUL! Without traffic about a 30min drive from airport. The rooms were very spacious and clean with large balconies. Room views area beautiful and all face south. So many restaurants and drink bars/lounges to choose from. The preferred club is a nice perk! Rooftop access plus better quality drinks and dinning options. Most staff members were very friendly throughout stay. However, asking for any accommodations were not received well when dining. (Example: Restaurant seating preference when restaurants are nearly empty). Staff should learn to meets guest needs without attitudes. If your going for ocean blue water beach experience this location is not desirable. Water is full of seagrass and is green in color vs ocean blue. Definitely a rooftop pool or ground level pool experience hotel. This hotel is kid friendly! I actually enjoyed being around responsible adults vs adult only hotels with alcohol fueled, loud and overly obnoxious adults. Will I return again, absolutely!

Preferred club not worth it at all. Check in was slower then the normal check in. Could not even give us 2 room keys. Told us we needed to walk to front desk to get them instead of them getting them for us. Tried to just sell us time share in the preferred check in. Rooms were not ready on time. Had to wait an hour after check in time to come back to check into second room for our kids. Spa was excellent had couples massage and daughter had a facial done. Very pleased with staff in spa. Could not get reservations for the restaurants besides 1 night unless you got on app right at midnight to reserve. Buffet ended up being the meal most nights. We got tired of Buffett food and left resort twice to just eat different food. My wife and I have stayed at many Secrets resorts without kids and have always been pleased with staff and resort besides a few hiccups. I would recommend a different Dreams resort for kid friendly environment.

Staff and service top notch

Highly recommend this resort! The service was phenomenal and staff were very friendly. Oscar, Alexi, Victor and Alvin are fantastic and made our experience ten times better!