Name: Holiday Inn Express & Suites Tonawanda - Buffalo Area by IHG
Address: 2400 Niagara Falls Boulevard, Buffalo, New York, United States of America, Buffalo, New York, US
Price range: $106–$354 per night
Rating: 8.33

What guests think

Reviews of Holiday Inn Express & Suites Tonawanda - Buffalo Area by IHG highlight friendly staff, generally clean and comfortable rooms, a convenient base for Niagara Falls, and a popular breakfast, with recurring housekeeping lapses and occasional maintenance issues.

The pool is mentioned often, though it can be cold, occasionally closed, or missing towels. Guests frequently commend smooth check-in and helpful front-desk support, and many find parking easy, though some report noise from other guests or traffic. A practical choice for short stays and road trips.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is mentioned often; several reviews report cold water, occasional closure, limited towels, and some area cleanliness issues, while others enjoyed it. Parking is easy and convenient.

Related guest reviews

10

karam

Jul 28, 2025

·

Stayed 1 night

We booked a room in this hotel while we were traveling to NY, we spent a night there to relax after long day driving! The hotel is covert clean , friendly staff, breakfast was very good ! Self parking and has a nice pool to swim ! Very good hotel !

8

Teresa

Aug 12, 2025

·

Stayed 2 nights

The pool water was cold. Employee were nice.

8

E

Aug 20, 2024

·

Stayed 2 nights

Property was in a nice easy location, close to Niagra Falls. close to shops and many restaurants. Staff were very helpful and friendly. We used the pool and gym both very clean and comfortable to use. Comfortable beds and spacious rooms. Overall wonderful stay, would love to go back one day.

6

Jose

Apr 24, 2025

·

Stayed 3 nights

I was charge the extra 50 dollars my room never got clean and my daughter's couldn't go in the pool because it was to cold

8

Marina

May 5, 2025

·

Stayed 1 night

Clean room. Front desk person was very friendly. No towels in the pool area, had to steal some small ones from the gym.

10

Alisha

Aug 14, 2024

·

Stayed 2 nights

My family stayed here to visit Niagara Falls. It was close enough for activities. The pool was very nice and breakfast was ok. The room was spacious for the 4 of us and was clean.

8

Danae

Jun 10, 2024

·

Stayed 1 night

Stayed overnight to get an early start helping our daughter move to a new apt. in the area. Overall stay was good; beds were a bit uncomfortable. Room was clean and in good order, breakfast was nice, my first experience with a pancake maker instead of a waffle maker; which was fun. The pool rule caught me off guard, I will often take a morning swim before my husband gets up but the rules posted that you can't swim alone? I get the safety aspect but I'm a grown women and not everyone has the option to use the buddy system... since we were going to be straining ourselves in the move it wasn't a problem but under other circumstances I would have enjoyed a quiet swim.

10

Jasmine

Dec 31, 2022

·

Stayed 19,356 nights

Wish the pool was not down for repairs definitely was a nice clean hotel

10

armando

Sep 1, 2025

·

Stayed 1 night

It was great overall, location was good, easy to go everywhere and easy parking.

8

George

Aug 17, 2025

·

Stayed 3 nights

Staff were very friendly!. We stayed for a 3-day family trip. Location is also very convenient. Breakfast had a good selection. Beds were average comfortable, pillows and mattresses were slightly worn out. The automatic blinds remote wouldn’t work. The pool was the best fun for the kids, however the cleanliness of the pool area floor and common area was below average. The floor in our rooms bathroom could use a scrubbing. Other than that we would definitely stay again!

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Cleanliness

Many guests describe the hotel and rooms as clean, but multiple reviews cite lapses: unclean bathrooms, hair and stains, dirty carpets or public areas, and missed housekeeping.

Related guest reviews

8

Sabrina

Oct 31, 2024

·

Stayed 1 night

This hotel was our hub for a U Buffalo tour with my HS senior. We are a family of 4. Friendly and helpful staff. Check in was a breeze. Our room had two queen beds and a double pull out couch. Pull out was very uncomfortable:( Large room, two tvs for the designated areas. Awesome free continental breakfast. Cons:No trash can in the room, shower could have been cleaner. Too much hair from other guests. All in all, not a bad stay. Good value.

2

Michele

Jan 2, 2024

·

Stayed 1 night

The one bed had body hair all over the sheets when the comforter was rolled down. The shower had different types of hair on the floor but f the shower.

4

Romana

Aug 5, 2024

·

Stayed 3 nights

When we entered the hotel, in the drawers there were half eaten cookies and wrappers inside. We also saw meat in the fridge throat was left by the people before us. We told the front desk to give us soap and tissues because we didn’t have any left. The next day when we entered at 12:30 am we expected there to be tissues, and soap which was not there. We also needed to shower and saw that they did not give us new clean towels or make the beds. I do not recommend this hotel overall.

10

Amanda

Jan 23, 2023

·

Stayed 1 night

Everything was very clean and the beds were so comfortable!

8

Jennifer

Oct 8, 2024

·

Stayed 2 nights

Chose this hotel as it is located close to family that is in the area. Second time staying there and you can see the difference in the hotel in the last 6 months. It wasn’t dirty but it can stand a deep clean as I could smell that the carpets need cleaning. Staff is excellent! I didn’t eat breakfast but there was a variety & plenty of it.

4

David

Feb 4, 2023

·

Stayed 3 nights

Liked people on front desk and breakfast was very good. Room was not cleaned during entire stay until I contacted front desk to remove garbage, replenish towels, provide more toilet paper. Beds were never made. Room heating had external air leaked. Whistled all night long. Shower door would not stay closed and had to force towels into track to keep it closed. Our first room had a faulty door lock so had to get another room which forfeited our bathtub, only had (faulty shower.

10

Kristine

Apr 13, 2025

·

Stayed 1 night

Very clean

4

Andrea

Aug 22, 2025

·

Stayed 2 nights

The breakfast was decent , bed were comfy and hotel staff was beyond kind . However the cleaning people need to be taught how to clean. First room had hair everywhere and bathroom floor was dirty, second room had food crumbs on the bed and mold in the shower, third room also was dirty . Food in corners and on sides on furniture. One of the mattresses had a giant stain on the side and the protector was ripped off of it. Would not recommend staying here . I'm highly disappointed.

4

Charles

Oct 7, 2024

·

Stayed 1 night

Neither tv in the suit had a working remote and the trash from previous guests was left in the room by the door. The elevator lobby floor on the second floor was dirty and there was debris on the floor in the guest laundry. There was no pillow offered for the pullout couch.

4

Takina

Sep 12, 2025

·

Stayed 3 nights

The room was not completely cleaned, the kleenex was never refilled, the bathroom mirror was not cleaned, there were bobby pins on the floor, the shower door was difficult to slide and made a horrible noise when doing so, the shower head didn't change mode as it suggested, their were smudged hand prints all over the windows, the desk chair was very unstable, there was a toothpaste top in the sink drain, the washcloths were very thin, some of the towel had old stains, and the staff (outside of when I checked out) was very unprofessional by demeanor and profanity use amongst themselves in front of guests. I may have forgotten some things but it was evident there are things that need fixing.

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Rooms

Rooms are often spacious and comfortable, but recurring complaints include faulty outlets or lighting, AC and plumbing issues, shower-door problems, and occasional traffic or hallway noise.

Related guest reviews

6

Michael

Jun 24, 2025

·

Stayed 2 nights

This hotel had friendly staff, but the room we booked was lacking. We booked a king suite. The bathroom was horribly laid out and the toilet did not flush well. They must have know they had plumbing issues because the toilet paper disintegrated upon use. The bed was soft and comfortable but had a smell. The room has one tiny trashcan and the bathroom door opened into the toilet. Only one sink, so if someone needed to wash their hands while another person was in the bathroom the door opened into their face. I don’t think I have stayed at a more poorly designed hotel room. All the wall plugs around the bed were broken, so it was hard to charge phones and use a cpap machine. The traffic outside was loud and could be heard from inside the room. Overall, I would not stay at this hotel again.

10

Linda

Jun 9, 2025

·

Stayed 2 nights

Our stay at the Holiday Inn Express in Tonawanda, NY was perfect.The King size room had plenty of room, a nice sized bathroom with a walk-in shower and the kitchenette area had a microwave, a Keurig coffee maker and a larger than normal fridge. Like I said, perfect!

10

Robert

Nov 29, 2024

·

Stayed 2 nights

This was a very clean and accommodating hotel stay. We were somewhat disappointed in the mattresses as they were very soft and uncomfortable. We were placed in a room facing the busy street traffic that was noisy throughout the night.

8

Sanjay

May 19, 2025

·

Stayed 1 night

Good. We had reserved two rooms on this trip. One room had lamps by bedside not working and the other room had broken blind control. Reported this to the front desk.

10

Tina

Jul 1, 2025

·

Stayed 1 night

Room was very spacious and bed comfortable. Loved the chaise lounge.

4

Richard

Jul 7, 2024

·

Stayed 3 nights

No air-conditioning! Three nights of no air conditioning! Requesting a refund! 86° in my room. Called the front desk four different times. No one could help.! No one came to clean the room.

8

Deborah

Jul 6, 2024

·

Stayed 3 nights

Great location. The beds had lights on top of the headboards that could not be turned off. Kept the room a little too light through the night. Never have I seen a set up like this. Put the towels over them at night to block the lights.

2

Mahmoud

Jul 12, 2025

·

Stayed 2 nights

Not clean and the A/C make very high noise

6

Jay

Sep 21, 2023

·

Stayed 3 nights

Very good lacation. However, room was dirty. Bedspreads dirty 1 had dried blood on it. Bathroom had no exhaust fan. Toilet rocked. Dispensers in shower all broken. Not enough towels. Toilet rockeddt

6

Diane

Nov 13, 2024

·

Stayed 1 night

All the outlets shut off when lights are off. This means if you need to charge you phone an night you are out of luck!!!! Most ridiculous thing I have heard of.

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Service

Service is frequently praised as friendly, accommodating, and efficient at check-in, with staff resolving room changes; a few guests reported poor follow-up or inconvenient requests.

Related guest reviews

10

Deldrick

Mar 17, 2025

·

Stayed 4 nights

The Staff was super nice and helpful always ready to answer questions. I got one room and the toilet wouldn’t flush so I went and told them and got an another room in the next few minutes no problem or hassle.

10

Sharon

Aug 3, 2025

·

Stayed 1 night

Check-in was a breeze. Tony was very welcoming. He had a great sense of humor. The bed was very comfortable. Bathroom was large, nice shower and amenities. Hot Breakfast was a bonus, delicious and plentiful.

6

Kyle

Jan 17, 2025

·

Stayed 1 night

Conveniently located and included parking were positives. An employee called at 9:30pm requesting I come back to the registration desk to verify credit card information. This was after having checked in six hours prior. That was the only negative part of this hotel experience.

10

Cash

Oct 7, 2024

·

Stayed 2 nights

Super friendly staff.... I'll be back soon

10

Alexandra

Sep 8, 2024

·

Stayed 2 nights

I asked to be moved to a different room 5 hours after checking in - turned out we had been placed right beside the elevators. They happily moved us to another quieter room with no grief - and we had already showered and “used” the first room.

10

Burt

Oct 1, 2025

·

Stayed 1 night

The staff were amazingly friendly, helpful and professional. It was a pleasure to stay with you. Thank you for a very enjoyable experience.

10

Mary

Jul 14, 2025

·

Stayed 2 nights

The staff was super nice and helpful if we had questions about anything!!!

10

DOMINIC

Jul 31, 2025

·

Stayed 5 nights

Quick and easy check in! Staff was very friendly. Location was close enough to leisure to make multiple itinerary stops.

10

Susan

May 21, 2025

·

Stayed 2 nights

Staff was friendly and accommodating- had to switch rooms because of a leak in the bathroom but all was taken care of promptly. Hotel was quiet and clean!

2

Acacia

Aug 12, 2025

·

Stayed 3 nights

If I could give this review zero stars I would. I went back home to Tonawanda for a funeral and had to book in a hurry. This location had great reviews and seemed close to all of my family. After getting in late the first night I went to bed, tossed an turned all night and pulled the sheets off the uncomfortable bed. To my surprise when I woke they had covered two dried spots of someone's URINE with new sheets and should have thrown away the mattress entirely but decided to make me sleep in it which I would not have known had I not pulled the sheets off. The shower curtain was disgusting, yellow at the bottom and covered in what seemed to be blood or bugars. After giving them three hours to get me a new room they didnt and I had to wait for two more hours where I was almost late to the celebration prior to putting me in a new room. Zero offer to waive fees or rectify the situation so this must happen often. The room they moved me to also had dead roaches. I slept in my clothes and high recommend you run far far away from this location.

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Location

Convenient for Niagara Falls, I-290, UB, and nearby restaurants; many found it easy for local activities.

Related guest reviews

8

Dianne

Aug 24, 2025

·

Stayed 1 night

Convenient location

10

Mary

May 28, 2025

·

Stayed 1 night

Quiet, great location, and very pleasant stay.

8

E

Aug 20, 2024

·

Stayed 2 nights

Property was in a nice easy location, close to Niagra Falls. close to shops and many restaurants. Staff were very helpful and friendly. We used the pool and gym both very clean and comfortable to use. Comfortable beds and spacious rooms. Overall wonderful stay, would love to go back one day.

10

Amelie

May 18, 2024

·

Stayed 2 nights

We came for our son’s graduation, about 7 min from north campus and sweethome. Great location, great hotel. Recommend highly

10

Cole

Nov 7, 2023

·

Stayed 1 night

It was close to the wedding venue

10

Alexandra

Mar 5, 2025

·

Stayed 2 nights

Friendly staff, convenient location, clean hotel

10

Alisha

Aug 14, 2024

·

Stayed 2 nights

My family stayed here to visit Niagara Falls. It was close enough for activities. The pool was very nice and breakfast was ok. The room was spacious for the 4 of us and was clean.

10

DOMINIC

Jul 31, 2025

·

Stayed 5 nights

Quick and easy check in! Staff was very friendly. Location was close enough to leisure to make multiple itinerary stops.

10

armando

Sep 1, 2025

·

Stayed 1 night

It was great overall, location was good, easy to go everywhere and easy parking.

8

edward

Sep 15, 2025

·

Stayed 1 night

Clean, modern excellent location very near I-290. Nearby many restaurants. Would stay here again.

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Dining

Breakfast is widely appreciated as hot, plentiful and a highlight, though some mornings saw items run out, lines, strict closing times, or limited options.

Related guest reviews

10

Sharon

Aug 3, 2025

·

Stayed 1 night

Check-in was a breeze. Tony was very welcoming. He had a great sense of humor. The bed was very comfortable. Bathroom was large, nice shower and amenities. Hot Breakfast was a bonus, delicious and plentiful.

8

Susan

Oct 25, 2024

·

Stayed 2 nights

Nice breakfast buffet

10

Doug

Jul 14, 2025

·

Stayed 3 nights

Breakfast was just fine…hot and well kept with good choices!

10

Timothy

Sep 9, 2023

·

Stayed 1 night

Hotel is clean and spacious and well maintained. Breakfast included hot eggs and sausage as well as all the usual.

10

Connie

Sep 27, 2024

·

Stayed 1 night

Breakfast was great. The place and rooms were clean, AND the entire staff we dealt with was excellent and gave friendly service. The little things like the ice machine and appliances actually worked properly.

10

Bejoy

Jun 18, 2025

·

Stayed 1 night

Great hospitality. nice breakfast, good people

10

Nathan

Oct 26, 2024

·

Stayed 2 nights

The staff and breakfast were exceptional. Very comfortable beds.

10

Ashwini

May 12, 2025

·

Stayed 1 night

Pancakes by a robot, warm breakfast, good way to start the morning.

6

Rugiatu

Sep 23, 2024

·

Stayed 2 nights

Came down at 8.30am for breakfast . There was barely no food except for bread and dry cereal. We had to wait for almost 30 minutes in line before we could get omlet. Its was frustrating. I didn't like that i have to wait i line for food.

8

Linda

Jun 6, 2025

·

Stayed 1 night

It could have been a little cleaner. We were disappointed we couldn't get adjoining rooms. When they say breakfast is until 9:30, they mean it: they were giving the 2-minute warning at 9:28, and the doors were shut by 9:35. Overall, it was a place to sleep and shower. We were only there one night, to attend dance recitals. Good enough but I would not be in a hurry to stay there again.

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Month	Average price
January	$123
February	$121
March	$131
April	$121
May	$148
June	$147
July	$192
August	$193
September	$173
October	$171
November	$147
December	$135

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $120	10 $144	11 $186	12 $190
13 $132	14 $139	15 $165	16 $173	17	18 $213	19 $193
20 $108	21 $141	22 $150	23 $149	24 $195	25 $316	26 $319
27 $181	28 $148	29 $159	30 $128

Su	Mo	Tu	We	Th	Fr	Sa
				1 $160	2 $245	3 $294
4 $188	5 $127	6 $132	7 $143	8 $164	9 $335	10 $288
11 $135	12 $113	13 $120	14 $116	15 $152	16 $273	17 $243
18 $124	19 $109	20 $120	21 $127	22 $154	23 $301	24 $275
25 $124	26 $106	27 $112	28 $117	29 $156	30 $301	31 $354

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Monthly average prices

About this property

Location

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Tonawanda - Buffalo Area by IHG

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