Hilton Garden Inn Little Rock Downtown

No on site parking makes things difficult

The property had multiple water leaks at one of the entrances. The hotel had three carts only and none of them available due to the crowd checking in. One of the elevators had been broken and caused a major lineup at the other elevator. It was difficult to carry all your bags and items without a cart and a broken elevator. The staff was undermanned and would not pickup the phone for room service orders.

Loved that we were able to secure transportation to and from a concert venue

Great location with easy access to everywhere. Downtown is not that large and from the Hotel, you can walk almost anywhere, especially if you like to walk. Property is very clean, and feels new. Beds are extremely comfy. Shuttle to and from airport is super convenient.

like other HGI’s. the lobby a little more active than others. food made to order at breakfast by someone who can cook! valet parking is in front of the hotel. gps took us to the backside and we park when no valet showed. front desk courteous and the valet guys did some paperwork for the car and all was good…

Broken elevator

Great location in Little Rock. Really clean hotel with a great looking breakfast. We did not have the breakfast but it looked good. Hotel was right by everything. My only issue would be the parking. $27 per day with valet. Your car is kept in a gated lot so really safe. It is what it is and worked out fine for the weekend.

Very friendly staff beginning with the valets thru to check-in, the 7th floor bar/restaurant and the breakfast crew. Sadly the 7th floor outdoor area does not offer a view of the river. The valets, while very nice, could not drive my manual-transmission car - so I parked it myself and didn't have to pay the valet charge ($27.50/day). There is more affordable parking but its not adjacent. The place is very clean and modern, room was comfortable with all the amenities. Recommended for a downtown stay.

Indoor pool below average. Valet is convenient but $30. So limited parking. No rooftop bar (under renovation) so no where really to chill outside, no patio.

Parking was inconvenient. Took too long to park and get car to leave . Also more outside visitors than actual customers of hotel to enjoy the rooftop bar . Also the downstairs bar was never open . The staff was great .

I took a 2 queen bed room in lieu of my king room reservation due to room not cleaned??!! Unless I'm mistaken, the carpets were damp as well as the bedding; otherwise, the staff super friendly and helpful. I liked the Valet Parking

Everything was clean and very comfortable.

This hotel was great. The staff was very friendly and the hotel and room was very clean and nice. The room had great lighting. Most hotels I find do not have enough lighting and are dark in my opinion. This room was great on the lighting. I would highly recommend this hote.

This Hilton property is situated in a great spot downtown Little Rock, Arkansas. We stayed here 5 years ago and the property was fantastic! Unfortunately, the quality of this location has plummeted. Our room was disgustingly dirty. Carpets were not vacuumed. There was food crumbs and other things that we could not identify, everywhere. There were dead bugs in the window sills near the a/c unit. There was body hair in the main bathtub. The unused floor mat in the main bath had multiple unidentifiable brown spots. There were greasy fingerprints on EVERY door inside the room....and SO MUCH MORE... We reported and took pictures of all of this within minutes of entering our room. The response was not quick but Lance eventually got housekeeping (who was leaving for the day) to come and switch out our bed linens and vacuum. My husband and I brought clorox wipes and cleaned everything else ourselves. We will NEVER stay at this location again. Such a disgusting disappointment.

Cleanest downtown hotel I’ve stayed in.

Great location. Very clean

The hotel may have had recent renovations. Lots of areas seemed new and very nice. The best part was the staff. They were all friendly and professional. My room was very comfortable and I liked the little foyer area for storing luggage and other items.

Everything was amazing until we got a call from Little Rock PD today asking us about a gun under one of the beds, which is not ours and not registered to us. This tells me that whoever cleaned the room before we stayed did not do their due diligence in cleaning properly or they would’ve noticed this under the bed when changing sheets. It scares me to know that we slept on a bed with a gun under it with no idea. Had our daughter been staying with us, this would’ve been even scarier. The front desk staff were amazing, and the stay was great. But this definitely put a damper on things.

I stayed here during the Little Rock Marathon weekend and loved the convenience of this location! The staff was friendly and my room very clean & comfy.

Very clean. Friendly staff. Will come back!

Hotel is very nice and rooms and bathroom are spacious for a new hotel. Only downfall is the required valet service. Sometimes they are readily available others you have to search for help. You can tell it’s a reoccurring theme by the reactions from the front desk.

Nice hotel with bar and easy access food/snack area. Clean and well equipped. My room (202) didn’t have blackout curtains so I got full city lights all night. The checkin guy needs to speak slower and enunciate. I had to ask him to repeat his many instructions.

Had a very nice 2 bedroom suite that was absolutely perfect for our family of 4.

The check in service and the rooftop bar service was terrible. Not many options for parking. The hotel was okay. I paid extra on Expedia to pay for breakfast but the staff knew nothing about it, it doesn’t show up on the reservation. We will not be back to this location.

the 2 bedroom corner suite has a large seating area and a micro kitchen. The stocked snacks were very welcome! Worth mentioning that parking is valet only,

I would like a refund. I had a horrible experience during my stay and so far the hotel and Expedia has refused to remedy this. It was insanely noisy until 4am with loud music, yelling and slamming doors the first night. I was unable to rest. We went to the rooftop bar which was very busy. The service was absolutely horrible and it was very dirty. They were also playing very vulgar rap music. It took nearly an hour to get our 1st round of drinks. The second night was quieter and I tried to rest but that’s when I was able to discover just how uncomfortable the bed was. I could not sleep at all. It was definitely not the experience I paid for. These are things I would expect at a Motel 6. I would like a refund from my stay.

Very nice room! Comfortable and large enough.

Clean hotel, great breakfast, friendly staff, comfy beds. Only big downside was LOTS of music/noise going late into the night from somewhere nearby.

Everything was great, check in was easy and fast. My room was under the roof top bar so it was loud, but I turned up the TV and fell right asleep

Wonderful hotel, friendly staff and very clean. My only complaint is beds are too firm. However, I enjoyed my stay.

The staff is extremely rude and inconsiderate. Made for a horrible experience.

It was the simple things that were handled poorly. Bad signs to tell you it’s valet only and then you made me go get my car to pull it up front instead of just checking in. I offered to still pay and had the license plate because I was in a big hurry. Then took 15 min to sort out getting the car valeted and checked in. I had to literally jog to and from my room and the valet then screwed up finding my car. Went to leave and requested car ahead of time and the wait was bad again. The guy struggled to check me out it seemed. Everyone was friendly and the facilities were very nice which is why I prefer Hilton’s when I travel, but I was disappointed in the poor organization and training. I will still happily go back, but wanted to leave an honest review of why I’m a 3 star and not my typical 4-5 of hiltons

Great desk & team staff, excellent breakfast chef,

Excellent service- questions answered, remote wasn’t working in room, called front desk and he brought me a new remote right away

I was so excited to stay at this property due to the easy location to just about everything downtown Little Rock. When I arrived I waited in line behind a mother and daughter who were purchasing alcohol from the “store” in the lobby. The front desk clerk was very friendly and polite with them, smiling and joking. Whenever, it was my turn at the desk I informed her I had reservations. She bluntly asked for my driver’s license and my form of payment. Saying absolutely nothing to me, she handed me back my cards, asked if I was going to valet? I asked if I had to, her response “If you want to wake up with your car still here it’s your only option”. So I pay an extra $27 dollars. She hands me two room keys and that’s it. No this going to be your room, the WiFi is, have a good evening. Nothing but go see those guys about your pass. The hotel is beautiful. The room was clean and new. The view was not so much but hey. The rooftop bar was a nice touch. But that front desk clerk left a bad impression from the time I stepped in.

The hotel was VERY clean. Maintenance staff were all EXCEPTIONAL. Desk staff was slow and seemed unsure of the information they provided. Attempted to contact a Manager when the Valet service was overwhelmed and taking a very long time for multiple guests, but was told no manager was available.

DONT STAY HERE I was delighted to stay at the Hilton Garden Inn Downtown Little Rock. The location was perfect for everything I needed during my visit. It wasn't until after checking-out that the issues started. I checked out 3 weeks ago from the date of this review. I was CHARGED the incidental fee when there was nothing wrong with the room. They told me after I called a week after check-out that it wasn't going to be the 3-5 days they mentioned, it could take up to 11 days. To spare, the hotel and I did this exchange 3 other times. They told me the same thing, it could take another 3 days and it depends on my bank. We are on day 21 and I finally called my bank and they told me it was NEVER released for a refund. BEWARE if you stay here you are at risk for fraudulent charges on your banking card.

Easy and quick check in. Clean room. Friendly staff.

The staff went above and beyond.

Someone came in our room 2hrs after we checked in. He said he was just checkibg the room. He said his paper didnt have the room was occupied. Then the valet keep the keys and moved my vehicle without me asking.

The walking distance to a few restaurants and the park.

Great property. Nice location. Affordable

Close to the museums in town, several restaurants nearby, and having a free airport shuttle was a real plus.

Pleasant and quiet location conveniently located in the heart of the city.

Great location with easy access to everywhere. Downtown is not that large and from the Hotel, you can walk almost anywhere, especially if you like to walk. Property is very clean, and feels new. Beds are extremely comfy. Shuttle to and from airport is super convenient.

Great location in Little Rock. Really clean hotel with a great looking breakfast. We did not have the breakfast but it looked good. Hotel was right by everything. My only issue would be the parking. $27 per day with valet. Your car is kept in a gated lot so really safe. It is what it is and worked out fine for the weekend.

Very clean and great location.

Very close to several food options as well as access to the river market and amphitheater. Hotel staff were very friendly and accommodating.

Loved the rooftop bar upstairs. Great service and rly good food. Room was clean and comfy. Staff was friendly. Great location! Able to walk to many different places.

I stayed here during the Little Rock Marathon weekend and loved the convenience of this location! The staff was friendly and my room very clean & comfy.

We enjoy the location and the cleanliness of the room. Our biggest problem was parking, the hotel doesn't offer guest parking you either have to pay for valet or pay for garage parking. Location doesn't have much free parking around it. We enjoyed hanging at the rooftop bar food there was average but vibe was cool. Also wish they offered a complimentary breakfast but again you have to come out of pocket for that as well.

Great desk & team staff, excellent breakfast chef,

Everyone was courteous and helpful. Parking was valet and easy. Breakfast was fantastic deal at $10. And upstairs lounge bar was wonderful! I will return!!!

It was so clean and everyone I spoke to was so nice. The parking was expensive and it’s confusing because they keep your keys. The breakfast situation was also confusing because some things cost money and some don’t. It was in a great location.

I like everything except for the fact that you have to pay for breakfast when every other hotel is already included in your state so for the simple fact if I'm going to pay for breakfast I might as well go to a restaurant Denny's The waffle House or the corner if I got to paint

Rooftop bar, fried green tomatoes and drinks, excellent!

Customer service was great! Great variety for snacks and drinks in the lobby. You must try the rooftop bar and kitchen on the seventh floor! Food was delicious. Bartender and server were super nice! They went above and beyond for my spouse and I but mostly me. LoL. We went semi late and there weren't many people. So, they let me listen to the music a little louder than normal, so I could sing along and enjoy the early 2000s r&b/hip-hop station. They enjoyed the music and my jokes with me. Definitely a great hotel experience!

This hotel was very nice and clean the location was excellent. The roof top bar the two bartenders Karen and I’m not sure the young man’s name were AWESOME!!! I would give them a ten if I could. The waitress was also nice. This hotel was exceptionally pleasant and clean, with a great location. The rooftop bar was fantastic! The two bartenders, Karen and the young man whose name I can’t recall, were incredible. I would give them a ten if I could. The waitress was also very friendly.

Friendly staff, clean and comfortable place, nice roof top bar/restaurant with great service and breakfast is above average for hotel dining.

The room and facilities were clean and comfortable but we did have a few disappointments staying here that made our stay not great. First we set up valet parking, and were charged for it, but since the valet couldn't drive a stick shift, my husband had to go park it himself. Valet was never used. But the worst was the restaurant situation. At check-in we were instructed there were a couple restaurants in the hotel. A kitchen by the bar and a restaurant on rooftop that both opened at 5pm. On the corner of the nightstand in our room there was a code to scan that showed there was room service and menus for both restaurants. Since we had an early morning the next morning we decided to have lunch in the city then just eat dinner at the hotel. When we were settled in for the night, I called room service only to get the accounting office. After a few attempts, I called the front desk who said they don't have room service anymore, we had to come down to the bar to order. So I got dressed and went to the bar where I was told they haven't had a chef for two weeks so the only food I could get was up at the rooftop restaurant. Frustrated, I had my husband pick what he wanted from the menu from the scan and went up to the restaurant. They had nothing from the scanned menu and a very small menu with nothing we wanted to eat. We decided to order in, but couldn't find anyone who would deliver that night. We couldn't find anywhere to eat, so unhappily we went without dinner that night.