Is parking available at the property?

Parking is available on-site with valet service. Uncovered valet parking is offered at a fee of EUR 20 per night, which includes in/out privileges. Guests are encouraged to reserve parking in advance.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

Are pets allowed at the property?

Pets are permitted in specific areas such as the beach club for an additional fee of EUR 15 per pet, per day, with a maximum of 4 pets allowed. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but guests should contact the property in advance to arrange this.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided, so guests are encouraged to contact the property for further information.

What is the location like in relation to key landmarks?

The hotel is situated next to a golf course and is within a 10-minute drive of Portofino Marina and San Michele di Pagana Beach. It is approximately 3.5 miles from Paraggi Beach and 7.5 miles from Camogli Beach. Nearby attractions include Marina di Rapallo (0.3 km), San Michele di Pagana Beach (0.6 km), and various cultural sites within 2 km.

Does the property have a swimming pool?

Yes, the property features a seasonal outdoor pool, which is open from June to September. There is also an indoor pool available. Guests can enjoy the outdoor heated pool during operational hours.

What are the policies for guests staying with children?

Children are welcome at the property. One child aged 3 years or younger can stay for free when occupying the parent's or guardian's room using existing bedding.

Excelsior Palace Portofino Coast

Average nightly price at Excelsior Palace Portofino Coast by month, last 12 months (USD)
Month	Average price
January	US$174
February	US$193
March	US$207
April	US$335
May	US$501
June	US$680
July	US$741
August	US$758
September	US$952
October	US$592
November	US$205
December	US$307

What guests think

Across recent reviews of Excelsior Palace Portofino Coast, travelers praise the breathtaking views, classic grandeur, attentive staff, and standout leisure facilities like the infinity pools, beach club, spa, and gym, while noting occasional dated areas and some operational inconveniences.

Rooms are often comfortable with classic decor and balconies, though a few mention noise, limited in-room power/USB options, or patchy Wi‑Fi. The scenic hilltop location is convenient for Rapallo and coastal day trips, but the very steep access, lack of a shuttle, and the fact it is not in Portofino itself are noted. Breakfast draws frequent praise, while several diners found some restaurant or snack options overpriced or underwhelming. Expect an elegant, old‑world stay with excellent service and amenities, tempered by occasional quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Standout leisure amenities include heated infinity pools, a beach club with sea access, an expanded spa, a well‑equipped gym, and pleasant bars; on‑site parking is available. Some guests note limited opening hours, cold pool temperatures, crowding at the beach club, and occasional construction‑related closures.

Related guest reviews

8

Daniel

5 Aug 2023

·

Stayed 6 nights

Nice view and good beach club for chill-out. However, the Hotel facilities is past their due date and need to be renovated / refurbished.

10

Alba

22 Dec 2025

·

Stayed 2 nights

Exceptional experience, as always! We have been to this hotel 5 times because every time they prove their 5* rating is not just about their amazing hotel, but their staff is outstanding. From arriva to departure, we feel wecomed, and cared for. Have never been in a hotel that does everything so well. AND every year they seem to make the hotel better! This year they opened an expanded spa: 4 types of saunas, indoor pool, hydrotherapy pool, pool-side bar/restaurant, beautiful indoor & outoor lounging areas. This on top of the infinity pool that first seduced us to book here: hanging out over the med looking down the Portofino Peninsula in a warm pool in winter? OMG! Paradise. Breakfast is the best. Smoked salmon, fresh fruit, great assortment of cheeses, wonderful baked goods, eggs cooked to order (as well as chafing dishes of fried eggs, scrambled eggs, bacon, sausage) prosecco, juices, coffee made to order. All overlooking the Med and the harbor of Rapallo. The desk staff, bell hops, house keeping, dining staff, spa staff - every single person seems happy in their work and makes you feel welcomed, pampered. We have raved about this hotel for years: and we are already thinking about when we will go back. We spend 50-75 nights a year in hotels of many types in many parts of the world: this is our favorite. Don't hesitate!

10

Sara

16 Aug 2024

·

Stayed 3 nights

The pools & beach clubs are fantastic

8

Carrie

5 Sept 2025

·

Stayed 3 nights

Amazing location & property. Very limited hours for spa area, pool, and restaurants.

10

Nicole

26 Dec 2025

·

Stayed 5 nights

Sehr sauber, ausgezeichnetes Management und freundliches Personal, wunderschöner neuer Wellnessbereich, hochwertig ausgestattetes Gym, alles sehr gepflegt. Ein perfekter Ort, um sich wohlzufühlen.

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10

Natan

9 Mar 2025

·

Stayed 1 night

Amazing hotel, with infinity pool, Spa and great fitness center. Unique location and atmosphere. We were upgraded in the room and got a great service and worm reception

8

Robert

14 Jul 2025

·

Stayed 3 nights

pools and hot tub are cold. insulted being forced to wear hair net and others were not

10

Hector

20 Mar 2025

·

Stayed 2 nights

Great historical hotel. The view and pool area is spectacular. The Chef at the restaurant could be better. Do nor recommend sinning at the restaurant

8

MELVIN

17 Oct 2024

·

Stayed 2 nights

This hotel is a beautiful property. The lobby was 5 Star with beautiful original paintings. The outdoor pool and hot tub provided a great view of the harbor. Unfortunately, the pool area closed at 6:00 pm. I was very disappointed after returning from a long day of walking and was looking forward to a soak befor dinner.

10

Krystal Marie

4 May 2023

·

Stayed 1 night

Great location, amazing infinity pool, tasty buffet breakfast.

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Cleanliness

Reviews consistently describe the property as very clean with attentive housekeeping. A few report issues such as stained towels, musty odors, or missed details on balconies and elevators.

Related guest reviews

10

Salih

26 Mar 2025

·

Stayed 3 nights

You know those dream elegant hotels you see in movies always wishing that you’d stay at one like that. Well this hotel is just that, the best customer service we’ve experienced. The staff were extremely polite and helpful, the hotel was very clean and well put together, the food was amazing and the views were one of a kind. 5 stars is not enough to express how good this hotel is as we are already planning our second stay there.

4

Magda

18 Apr 2025

·

Stayed 1 night

Honesty I think this property deserves 3 stars maximum, every single thing is super dated , we booked 2 rooms and requested one with twin beds , it didn’t happen , the whole place stunk like moth balls and humidity , in our room the smell was so bad it gave me an asthma attack, my daughters sheets had a hair on them …. The breakfast buffet was sub par and not to mention the bathroom amenities.. they do have a beautiful view and nice staff I would not recommend for the money at all . Honestly

10

maurice

3 Oct 2024

·

Stayed 6 nights

Cleanliness was outstanding as was maid service. Staff extremely helpful and courteous. Outstanding.

2

jon

8 Sept 2025

·

Stayed 1 night

Hotel was extremely underwhelming. I travel 9 months out of the year so I am a pretty good reviewer. Hotel was extremely old and smelled of it. Staff was not friendly (minus 2 very good staff members) but overall experience is as not good

10

Nicole

26 Dec 2025

·

Stayed 5 nights

Sehr sauber, ausgezeichnetes Management und freundliches Personal, wunderschöner neuer Wellnessbereich, hochwertig ausgestattetes Gym, alles sehr gepflegt. Ein perfekter Ort, um sich wohlzufühlen.

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10

FRANCESCO

11 Jan 2026

·

Stayed 1 night

Hotel très confortable, très propre et bien situé. Personnel très aimable. Belle piscine a débordement. Excellent petit déjeuner.

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10

katherine

4 Jun 2023

·

Stayed 3 nights

Lovely hotel in good location. Service excellent. Staff very friendly and helpful. Our room was nice but needs updating. Mixer tap on shower did not work properly so difficult to get hot water. Picture missing from wall with screws still in wall. A strip of decorative beading missing from wall. An empty beer bottle filled with cigarette butts left by a previous guest remained on our balcony throughout our stay. Hotel wifi could not be accessed from bedroom but was fine in public areas . But we loved the hotel and location and would return.

8

Robert

25 Sept 2024

·

Stayed 4 nights

The reason I gave the hotel 4 stars is because on more than one occasion our bath towels were stained. That should not be an issue at a 5 star hotel. The service was excellent as well as the staff. If I could do 41/2 stars I would.

8

Megan

14 Sept 2024

·

Stayed 1 night

Lovely hotel, parking available. Staff was friendly. The room was a little dated, the toiletries looked like they had been out and not freshened up from the last guest. The terrace was not wiped down outside my room. The beach club was nice.

10

Mark

18 Mar 2025

·

Stayed 1 night

This place is great. The facility and the staff are wonderful. The only complaint I have is that they allow dogs and I stepped in dog poop on their elevator! Yes, kind of funny but is that what one expects from a five star hotel? We would book this hotel again and overall it still got a five star review. Good buffet breakfast was also nice!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and traditionally styled, many with balconies and strong views; sizes range from compact to very spacious. Some report noise, dated furnishings, patchy in‑room Wi‑Fi, and limited outlets or USB points.

Related guest reviews

10

Shannon

31 May 2025

·

Stayed 5 nights

We really enjoyed our stay at the excelsior palace. Beautiful hotel. Staff were so friendly and helpful and always on hand. We arrived and were showed to our rooms with a gift waiting for us on arrival. Breakfast was great aswell. I wouldn’t say the rooms were soundproof. We could hear our neighbour on the phone and the people above but thankfully I already were ear plugs at night. The only thing I would suggest changing would be the paper cups in the room with the kettle. For a 5 star hotel I would really expect ceramic mugs. we would definitely reccomend staying here and would stay again.

10

Meshal

12 Mar 2023

·

Stayed 1 night

Good clean rooms bit small , with very nice balcony

6

Yasser

29 Aug 2025

·

Stayed 3 nights

Noise as the bar is close to the bedrooms. Very hard to get to the city from and to the hotel as we have to walk up and down a lot. No shuttle service for the hotel gate to the reception. Breakfast bar is poor for a 5 hotel start and to the cost. Cheap Nescafé in the room not even a proper coffee maker. Lights in the balcony turn off at 2:30am which is too late. No proper noise policy for guests to respect.

8

Gennaro

12 Oct 2025

·

Stayed 2 nights

Beautiful property walking distance to the town. Lack of a usb outlet in the room. Staff was great.

8

Stefan

6 May 2024

·

Stayed 2 nights

Sehr gutes Hotel. Tolle Lage, Aussicht aufs Meer. Alles sauber, Zimmer etwas hellhörig.

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8

Camille

6 Sept 2022

·

Stayed 1 night

Très bel hotel, bien situé. Vue incroyable sur la ville et la mer. Chambre un peu vieillotte qui serait due pour rénovation et mal isolé du bruit. Somme toute confortable et on a été très bien accueillis.

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10

helen

29 Mar 2024

·

Stayed 4 nights

We had a balcony room with direct sea views to Portofino, just stunning. The decor was comfortable and the vibe was old style Italian glamour. We used the hotel as our base and walked each day to the train station for day trips to all the beautiful local areas inc Cinque Terre. The bar and restaurants were perfect, filled with glamourous character and serving delicious food. All very romantic!

10

Mark

27 Jan 2025

·

Stayed 1 night

Smart hotel in lovely position above the bay. Great service and enormous comfortable room and bathroom. Impressed that check-in staff knew my name by sight when I checked out. About ten minutes walk to the centre of Rapallo. Didn’t eat a main meal in the restaurant. Breakfast had a good choice but wasn’t super special.

10

katherine

4 Jun 2023

·

Stayed 3 nights

Lovely hotel in good location. Service excellent. Staff very friendly and helpful. Our room was nice but needs updating. Mixer tap on shower did not work properly so difficult to get hot water. Picture missing from wall with screws still in wall. A strip of decorative beading missing from wall. An empty beer bottle filled with cigarette butts left by a previous guest remained on our balcony throughout our stay. Hotel wifi could not be accessed from bedroom but was fine in public areas . But we loved the hotel and location and would return.

6

iryna

4 Jul 2024

·

Stayed 2 nights

The hotel is outdated but room was beautiful.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as warm, professional, and proactive across reception, concierge, dining, spa, and housekeeping. A small number mention occasional unfriendly interactions or slow bar service.

Related guest reviews

10

Alba

22 Dec 2025

·

Stayed 2 nights

Exceptional experience, as always! We have been to this hotel 5 times because every time they prove their 5* rating is not just about their amazing hotel, but their staff is outstanding. From arriva to departure, we feel wecomed, and cared for. Have never been in a hotel that does everything so well. AND every year they seem to make the hotel better! This year they opened an expanded spa: 4 types of saunas, indoor pool, hydrotherapy pool, pool-side bar/restaurant, beautiful indoor & outoor lounging areas. This on top of the infinity pool that first seduced us to book here: hanging out over the med looking down the Portofino Peninsula in a warm pool in winter? OMG! Paradise. Breakfast is the best. Smoked salmon, fresh fruit, great assortment of cheeses, wonderful baked goods, eggs cooked to order (as well as chafing dishes of fried eggs, scrambled eggs, bacon, sausage) prosecco, juices, coffee made to order. All overlooking the Med and the harbor of Rapallo. The desk staff, bell hops, house keeping, dining staff, spa staff - every single person seems happy in their work and makes you feel welcomed, pampered. We have raved about this hotel for years: and we are already thinking about when we will go back. We spend 50-75 nights a year in hotels of many types in many parts of the world: this is our favorite. Don't hesitate!

8

Robert

4 Jun 2023

·

Stayed 3 nights

Bar service extremely slow

6

Barbara

16 Jan 2026

·

Stayed 2 nights

Il personale é da rivedere eccetto Tiziana alla reception. Per essere un 5 stelle L é molto scadente.

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2

jon

8 Sept 2025

·

Stayed 1 night

Hotel was extremely underwhelming. I travel 9 months out of the year so I am a pretty good reviewer. Hotel was extremely old and smelled of it. Staff was not friendly (minus 2 very good staff members) but overall experience is as not good

10

willem

9 Feb 2023

·

Stayed 2 nights

Off season stay. Yet service was superior. Also restaurant was excellent.

10

Alon

18 Sept 2024

·

Stayed 2 nights

The most amazing and charming hotel we stayed in Italy! It is called a Palace for a reason. The staff was amazing, Angello was, as his name, an angel! He helped us plan our stay and recommended restaurants! If you like to swim, use this hotel's access! Yes, there is no beach but between the infinity pools and the water access, it is an absolute pleasure! We will be back and for longer!

10

Chloe

4 Oct 2025

·

Stayed 1 night

Very helpful and kind staff, beautiful property and location

10

Amy

6 Oct 2025

·

Stayed 4 nights

From start to finish our stay at the Excelsior Palace was incredible. The property is beautiful. The staff is friendly, helpful and welcoming, and all the amenities are incredible. The breakfast was wonderful and every detail of our stay was perfect. Would absolutely recommend this to anyone I know and hope that we are lucky enough to come back one day.

10

marton

22 Nov 2025

·

Stayed 1 night

top service as always! our favorite hotel, there is nothing not to like, they are the BEST, grazie mille

10

Charles

27 Nov 2023

·

Stayed 3 nights

Staff was incredible. Special thanks to concierge Angelo. Beyond kind and helpful. All staff over delivered. Great property.

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AI-generated summary based on recent guest reviews

Location

Scenic hilltop setting overlooking Rapallo makes it a convenient base for walking to town, buses, and regional day trips. Several note the very steep driveway, uphill return from town, and the lack of a hotel shuttle; it is not in Portofino proper.

Related guest reviews

8

komsu

20 Sept 2023

·

Stayed 2 nights

Great location not far from the train station

10

Richard

26 Sept 2025

·

Stayed 3 nights

Excellent location and beautiful view and access to Mediterranean

8

Jordana

11 Sept 2024

·

Stayed 2 nights

Note to future guests: although the name of the hotel says Portofino Coast, this is no where near Portofino. It is a 20 min car ride to Portofino, and if you go by taxi, the flat rate is €52 EACH WAY!

10

Gigi

15 Feb 2023

·

Stayed 2 nights

Hotel is in a beautiful location with an incredible view. Service is great. Location is on a hill overlooking ocean and the city! Free buffet breakfast and easy 10 min walk to town ans 15 min walk to train station. Best location to take train to Cinque Terre.

10

alberto

3 Aug 2025

·

Stayed 2 nights

Great staff,great property,amazing views and very convenient location

8

Gennaro

12 Oct 2025

·

Stayed 2 nights

Beautiful property walking distance to the town. Lack of a usb outlet in the room. Staff was great.

10

Alba Susan

20 Feb 2025

·

Stayed 1 night

Feb 2023, 2024, 2025 we stayed for a couple nights at the Excelsior Palace and every time has been a great experience. Rooms are lovely, very comfortable, great amenities (we've been in 3 classifications: all were great). The breakfast buffet is wonderful: lots of choice including made to order items. The view from the dining room is gorgeous. The location is spectacular with views over the Med, infinity pools that hang out over the sea are wonderful - warm & there are both pool-side and indoor showers, changing rooms, a gym, etc.. LOVE that it's 10 minute walk into the heart of Rapallo 10 minute walk to beach restos in San Michele 25-30 min walk to Santa Margherita Bus stops at the foot of the hotel which runs from Santa Margherita train station to the Rapallo train station so if you overdo it, easy to hop on!

10

Anna

21 Oct 2023

·

Stayed 2 nights

Beautiful hotel, fantastic staff, heated infinity pool looking over the bay, short walk to Rapallo.

10

Brian

16 Nov 2025

·

Stayed 3 nights

Beautiful hotel. Great staff. Incredible views. Beware that the the main entrance for the hotel is located up a very long and very steep driveway from the main road. It would've been helpful if the side entrance near bus stop was open to guests.

10

Susan

8 Jun 2025

·

Stayed 2 nights

This charming step back in time has beautiful views property wide! An easy walk into city center you can find shops, restaurants and photo ops down lovely cobbled streets. Don’t miss the cable car up to Montanerra- beautiful!

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Dining

Breakfast is frequently highlighted for quality, variety, and views, and many enjoyed the bar and some dinners. Others found certain restaurant or snack offerings overpriced or mediocre, with limited special‑diet options at times.

Related guest reviews

10

marton

9 Sept 2023

·

Stayed 1 night

It's my second time here and i will come back for sure, the Concierge/Front Desk Team is amazing, the lay-out of the hotel is unbeatable, the reservation team always took a note of my requqests and the beach is the best in the region (and I tried every 5 star of the Portofino area). The F&B services are in quite a wild contrast with the rest. Between 3-7PM you have snack menus in the bars, but I strongly recommend to stay away. What they serve under "Croq Monsieur" has absolutely nothing to do with what croq monsjeur means, it is just a very lousy cheese toast, that I would expect from a 2 star american motel, not from a 5 star european hotel. What they serve as "Pizzetta"...is an absolute insult to Italy as a culture and country (they actually serve chips even on the side with it). I also tried the Lido's real signature pizza before 3PM, and I was less than impressed, overburnt on the sides but undercooked in the middle...shocking quality at a place like this. (their other items, maybe the seafood might be OK there..I dont know). I hate to say bad things about a place that I love. I just wanted to be honest, a big F&B revision would be super beneficial to this place. Until then, I am more than happy to enjoy the rest, a truly beautiful place, lush garden, clean sea, magical atmosphere and very friendly, well trained staff. Grazie Mille.

10

Ken

24 Jan 2025

·

Stayed 1 night

Off season amazing place to stay. Lovely relaxing swims with views of the Italian Riviera. Lovely breakfast buffet looking out over the sea and port.

10

Xiaomin

14 Jun 2024

·

Stayed 1 night

The room with terrance / flowers is amazing Staff at front desk are friendly and helpful. Breakfast options could have been more.

10

Alba

22 Dec 2025

·

Stayed 2 nights

Exceptional experience, as always! We have been to this hotel 5 times because every time they prove their 5* rating is not just about their amazing hotel, but their staff is outstanding. From arriva to departure, we feel wecomed, and cared for. Have never been in a hotel that does everything so well. AND every year they seem to make the hotel better! This year they opened an expanded spa: 4 types of saunas, indoor pool, hydrotherapy pool, pool-side bar/restaurant, beautiful indoor & outoor lounging areas. This on top of the infinity pool that first seduced us to book here: hanging out over the med looking down the Portofino Peninsula in a warm pool in winter? OMG! Paradise. Breakfast is the best. Smoked salmon, fresh fruit, great assortment of cheeses, wonderful baked goods, eggs cooked to order (as well as chafing dishes of fried eggs, scrambled eggs, bacon, sausage) prosecco, juices, coffee made to order. All overlooking the Med and the harbor of Rapallo. The desk staff, bell hops, house keeping, dining staff, spa staff - every single person seems happy in their work and makes you feel welcomed, pampered. We have raved about this hotel for years: and we are already thinking about when we will go back. We spend 50-75 nights a year in hotels of many types in many parts of the world: this is our favorite. Don't hesitate!

10

Jeffrey Julia

27 Feb 2025

·

Stayed 2 nights

Thank you. A very beautiful location with a view. Loved our terrace view. Dinner was exceptional as well as our Martinis in the bar !

10

Bernd

5 Sept 2024

·

Stayed 1 night

Ford in the Restaurant was not good prime Level high Dessert was bad.

10

Salih

26 Mar 2025

·

Stayed 3 nights

You know those dream elegant hotels you see in movies always wishing that you’d stay at one like that. Well this hotel is just that, the best customer service we’ve experienced. The staff were extremely polite and helpful, the hotel was very clean and well put together, the food was amazing and the views were one of a kind. 5 stars is not enough to express how good this hotel is as we are already planning our second stay there.

10

Hector

20 Mar 2025

·

Stayed 2 nights

Great historical hotel. The view and pool area is spectacular. The Chef at the restaurant could be better. Do nor recommend sinning at the restaurant

10

jackson

16 Aug 2025

·

Stayed 2 nights

this property was amazing …water access, gym , easy access to cinque Terra…. great reastaurants and no crowds in rapallo …. and play tennis no english needed ! the breakfast was the big disappointment! we stayed at all 5 stars in Rome, Florence, Asissi and rapallo… all had amazing breakfast except this hotel ….its older , but no excuse to be the best … you must look what other hotels serve …. canned fruit is not acceptable

8

Diana

11 May 2025

·

Stayed 1 night

Wonderful hotel and amenities. Staff helpful. The restaurant was a disappointment. Not as good as the high prices warranted.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $381	2 $408	3
4 $268	5 $336	6 $404	7 $684	8 $302	9 $968	10 $249
11 $395	12 $406	13 $239	14 $238	15 $315	16 $331	17 $315
18 $308	19 $294	20 $273	21 $304	22 $300	23 $315	24 $261
25 $234	26 $253	27 $256	28 $305	29 $304	30 $304	31 $315

Excelsior Palace Portofino Coast

Prices for Excelsior Palace Portofino Coast

Monthly average prices

About this property

Location

Room options

Classic Double Room

Junior Suite

Exclusive Double Room, Sea View

Classic Queen

Classic Suite, Balcony, Sea View

Superior Queen

Superior Double Room

Guest reviews of Excelsior Palace Portofino Coast

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Excelsior Palace Portofino Coast

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26 $730
27 $523	28 $531	29 $492	30 $491