Is parking available at the property?

Self parking is available on-site for a fee of EUR 17 per day, which includes in/out privileges. Parking is limited, and height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A cooked-to-order breakfast is available for a fee of approximately EUR 23 per person. Breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.

Does the property allow pets?

Pets are allowed at the property with a fee of EUR 17 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details about room accessibility are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Charleroi, just steps from Rive Gauche and a 7-minute walk from City Hall. It is approximately 0.7 miles from Place du Manège and 0.8 miles from Musee des Beaux-Arts.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of EUR 21 per night, subject to availability. Advance request or confirmation may be required.

Novotel Charleroi Centre Hotel in Charleroi

Average nightly price at Novotel Charleroi Centre by month, last 12 months (USD)
Month	Average price
January	US$110
February	US$112
March	US$117
April	US$121
May	US$117
June	US$135
July	US$128
August	US$111
September	US$118
October	US$119
November	US$118
December	US$110

What guests think

Novotel Charleroi Centre sits above the Rive Gauche shopping mall near the train station, offering modern, generally comfortable rooms and frequently friendly staff, making it convenient for city stays and airport transfers.

Cleanliness feedback is mixed: several praise spotless rooms, while recurring remarks note stained corridor carpets and occasional dirty bathrooms or odors. Breakfast is widely considered good, but some guests report repetitive selection, missing items, equipment outages, or high pricing; the small gym is limited and closes at 10 pm. Parking is available in the adjacent garage yet directions and access can be confusing or time‑consuming, and a few reviewers found the surrounding area run‑down or felt unsafe. Best for travellers who value a central, modern base and can accept a few rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern common areas with a pleasant bar and terrace. Parking is paid and accessed via the shopping centre’s garage; directions and after‑hours entry can be confusing, and the small gym is limited and closes at 10 pm.

Related guest reviews

10

Sam

4 Jun 2023

·

Stayed 1 night

The room was spacious and well laid out, breakfast was very good, I enjoyed boiling my own eggs. The staff were helpful. Parking was easy.

8

Éric

8 Sept 2024

·

Stayed 1 night

Accés en voiture pas évident car vous devez entrée par un parking du centre commercial avec des places réservées. Il n'est pas possible d'arrivée devant l'entrée en voiture, zone piétonne Par contre il est en plein centre ville.

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8

Lorenzo

12 Nov 2025

·

Stayed 1 night

Hotel located on the upper floors of a shopping center. Very friendly and professional staff. Clean rooms, rather basic but comfortable, lighting could probably be improved. Overall, a good stay. Communication about the parking could be improved, because the pedestrian entrance to the hotel (where Google Maps takes you) is on the opposite side from the parking lot, and to get there you have to drive around the city center again, which takes about 10 minutes.

6

James

25 Apr 2025

·

Stayed 1 night

Hotel was good, the only problem was that the postal address on the automated correspondence was an underground car park without pedestrian access. Trying to arrive on foot from the railway station proved to be difficult and confusing!

8

Patrick

28 Oct 2025

·

Stayed 1 night

Novotel good standard. Easy parking, van charge the car if needed. Nice welcome with clear instructions. Room and bathroom clean. Just a bit dark, not enough light. Breakfast good.

8

Samuel

22 Jun 2025

·

Stayed 1 night

Dommage que l'accès au parking apres une certaine heure soit complexe du fait de la porte du parking d'entrée qui ne s'ouvre pas

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8

jjja

10 May 2025

·

Stayed 1 night

Fijn hotel gezellige en prima personeel uitstekende parking

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10

Mathilde

1 Dec 2024

·

Stayed 2 nights

Mon troisième séjour dans cet hôtel et pas le dernier ! Equipe formidable sur tous les postes ; chambres modernes et confortables ; bar chaleureux et terrasse ; top localisation au coeur de tout à pied. Testé le petit-déjeuner en chambre : absolument parfait !

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8

Natalia

30 Jul 2025

·

Stayed 2 nights

El hotel está muy céntrico en la ciudad y tiene todo lo básico para la estancia. La habitación no estaba lista a las 4 PM y el desayuno abre hasta las 7 AM. El gimnasio cierra a las 10 PM y es bastante limitado.

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10

Aurélien

28 Dec 2024

·

Stayed 1 night

Séjour avec une amie, très bon confort et service. J'ai pas profité du petit déjeuner car je l'ai pas pris cependant l'offre de 15€ pour garer la voiture au sous-sol du centre commercial est une aubaine !

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AI-generated summary based on recent guest reviews

Cleanliness

Inconsistent: some guests found rooms very clean, but recurring remarks highlight stained corridor carpets and occasional dirty bathrooms, odors, or minor mold/wear.

Related guest reviews

8

Danielle

24 Feb 2026

·

Stayed 1 night

Was a nice big room and the hotel was easy to find. Convenient for early flights out of the Charleroi airport. Room itself was clean but the carpet in the room and hallway was stained, could use a cleaning.

8

benoit

10 Oct 2025

·

Stayed 1 night

Carpette dans le couloir à remplacer ....

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8

Brian

28 Sept 2025

·

Stayed 1 night

Rooms and hallways seemed a bit worn out

6

Linh

22 Nov 2025

·

Stayed 1 night

Chambre assez sale et en mauvais etat

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4

Rikke

11 Dec 2024

·

Stayed 1 night

The check-in was good - the receptionist very welcomming and nice. But the room was discusting - very dirty and smelled of old sweat and the carpet had so many stains on it (and the furniture) and the shower cabin dirty. Very uncomfortable - at least the sheets seemed clean but the pillow and duvet had a discusting smell.

8

Joseph

1 Mar 2025

·

Stayed 1 night

Dirty walls and found chewed gum next to the sink in the bathroom.

8

Elena

15 Oct 2023

·

Stayed 1 night

The room didnt smell nice at all... and it was not possible to open the window to ventilate...

10

Mathilde

20 May 2024

·

Stayed 2 nights

L'équipe de cet hôtel est tout simplement exceptionnelle ! De l'accueil au bar en passant par le petit-déjeuner, chaque membre du staff est aux petits soins pour les clients ! Les chambres sont ultra propres, modernes et bien équipées. Localisation parfaite au coeur de la ville. Petit-déjeuner parfait (en salle comme en chambre). Agréable bar avec un joli toit terrasse. Mon 2ème séjour et pas le dernier.

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10

Joseph

26 Nov 2025

·

Stayed 1 night

New modern and super comfortable hotel, a well-appointed clean modern decor room and comfy bed.

6

luiz

29 Sept 2025

·

Stayed 1 night

Boa cama, bom chuveiro, ótimo café da manhã, sanitário sujo, iluminação péssima.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and generally comfortable, with several noting spacious layouts. However, multiple reviews mention dim lighting, open‑plan bathroom elements reducing privacy, occasional noise or hot rooms/AC noise, and some rooms described as small or basic.

Related guest reviews

10

Jonathan

5 Sept 2023

·

Stayed 1 night

Had a fantastic stay in Novotel Charleroi, bright and spacious rooms with great showers. Bed was very comfortable. Only issue I had was the speed of check in with only one member of staff working and a queue of 6/7 guests, not a big issue overall. Fantastic stay.

8

Lorenzo

12 Nov 2025

·

Stayed 1 night

Hotel located on the upper floors of a shopping center. Very friendly and professional staff. Clean rooms, rather basic but comfortable, lighting could probably be improved. Overall, a good stay. Communication about the parking could be improved, because the pedestrian entrance to the hotel (where Google Maps takes you) is on the opposite side from the parking lot, and to get there you have to drive around the city center again, which takes about 10 minutes.

8

Patrick

28 Oct 2025

·

Stayed 1 night

Novotel good standard. Easy parking, van charge the car if needed. Nice welcome with clear instructions. Room and bathroom clean. Just a bit dark, not enough light. Breakfast good.

4

MARIE

31 Dec 2023

·

Stayed 1 night

J’avais réservé une chambre familiale, je me suis vue attribuer une chambre standard double et on a rajouté un petit lit d’une personne. La chambre était minuscule , lorsque je suis aller me plaindre on a pas fait d’effort pour me changer de chambre juste me faire comprendre Qu’il n’y avait rien de disponible. Vraiment pas professionnel et mauvais service . Je ne recommande pas du tout .

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10

ricardo

27 Sept 2025

·

Stayed 1 night

Very nice hotel, wonderful rooms, very clean and close to the train station

10

Joseph

26 Nov 2025

·

Stayed 1 night

New modern and super comfortable hotel, a well-appointed clean modern decor room and comfy bed.

6

Caroline

28 Jun 2024

·

Stayed 4 nights

This room was described as superior room,we found the room was basic nothing superior about it,there was no dressing table just small table beside sitting chairs,not even iron or iron board in room. Looking on to anunkept area at back of hotel.

8

Kirsteen

13 Apr 2025

·

Stayed 1 night

Very short stay, so it fitted our needs. Room was very hot though. There was air conditioning, but it was too noisy to leave on.

8

Duarte

23 Jun 2025

·

Stayed 1 night

Tudo bem exceto que o hotel é um pouco barulhento. Eu preciso de silêncio para conseguir dormir, e aqui não tinha esse silêncio. Felizmente, tinha uns headphones com noise cancelling que me ajudaram a adormecer, mas não foi a estadia mais confortável. Para o nível e preço do hotel esperava um pouco melhor.

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8

Mrs

24 May 2025

·

Stayed 1 night

Hotel is well situated next to a shopping centre in the best part of Charleroi. Comfortable hotel with friendly and welcoming staff. Good sized room - only drawback being that bathroom facilities are in bedroom (basin is open-plan & would have preferred more privacy). We enjoyed a nice meal in the restaurant and breakfast was plentiful.

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Service

Service is mixed: many praise friendly, professional staff and smooth check‑in, but others experienced unwelcoming or disorganised service, slow check‑in at busy times, language‑barrier issues, and one report of staff entering a room without knocking.

Related guest reviews

10

Mathilde

30 Nov 2025

·

Stayed 2 nights

Je séjourne au moins une fois par an dans cet hôtel et suis toujours ravie (super accueil, hôtel très propre, chaleureux et confortable au coeur du centre ville, à moins de 10mn à pied de la gare, très bon petit-déjeunerbuffet). Excellent rapport qualité-prix !

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4

Chris

17 Sept 2024

·

Stayed 1 night

Badly organised and poorly staffed.

2

María Del Mar Mendoza

17 Dec 2025

·

Stayed 1 night

La atención de la señorita que nos atendió cuando llegamos fue horrible.Cuando le dijimos que solo hablábamos español ya nos puso cara, en plan ," ufff". Nos dio un papelito para llegar al parking, pero el GPS nos llevó a otro porque no había plantas inferiores. Nos tocó salir, dejar el coche mal aparcado y entrar e intentar decirle a la señorita que no encontrábamos el parking que nos decía. Intentamos hablar con ella con el traductor, a lo cual también nos puso cara de que pesados. Al final pasamos de ella y fuimos a buscar el parking. Que al final estaba más adelante, pero no sabemos porque con lo que ella nos dió nos mandaba al otro. Y debe ser siempre así porque había otra pareja que le pasó lo mismo. Podría haber tenido más interés en atendernos bien y nos hubiéramos ahorrado todo el tiempo perdido con el dichoso parking

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10

Jonathan

5 Sept 2023

·

Stayed 1 night

Had a fantastic stay in Novotel Charleroi, bright and spacious rooms with great showers. Bed was very comfortable. Only issue I had was the speed of check in with only one member of staff working and a queue of 6/7 guests, not a big issue overall. Fantastic stay.

10

Raymonde

2 Jan 2026

·

Stayed 4 nights

Le personnel très agréable et souriant.

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10

Mathilde

20 May 2024

·

Stayed 2 nights

L'équipe de cet hôtel est tout simplement exceptionnelle ! De l'accueil au bar en passant par le petit-déjeuner, chaque membre du staff est aux petits soins pour les clients ! Les chambres sont ultra propres, modernes et bien équipées. Localisation parfaite au coeur de la ville. Petit-déjeuner parfait (en salle comme en chambre). Agréable bar avec un joli toit terrasse. Mon 2ème séjour et pas le dernier.

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2

Hamid

13 Dec 2025

·

Stayed 4 nights

Personnel désagréable

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4

Charlotte

25 Dec 2025

·

Stayed 1 night

Personnel peu accueillant que ce soit à l’accueil ou au petit déjeuner, sans parler de la femme de chambre qui ne dit même pas bonjour. Les moquettes sont toutes tachées. Les œufs du petit déjeuner sont surcuits et secs. Le petit déjeuner est débarrassé sous nos yeux et les plateaux de charcuterie et fromage superposés les uns sur les autres…on se demande si c’est resservi derrière. Les machines à café débranchées à 10h tapantes. Bref. Seul le nom est commun à un autre Novotel. Le reste est catastrophique

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4

Jetmir

4 Dec 2025

·

Stayed 1 night

I would like to highlight an incident that occurred on the day of checkout which negatively affected my overall experience. Early in the morning, shortly after I had woken up the door to my room was opened without any knocking or announcement. The door closed immediately but a short while later the same thing happened again. This time while I was in the shower. I hope it was a housekeeper but regardless of who it was. It is very concerning that no one knocked or announced themselves before entering. I reported this to the reception desk but I never received confirmation about who had accessed the room. This made me feel both unsafe and uncomfortable and I believe it is something the hotel needs to address to ensure guests’ privacy and security.

10

Miss

8 Jun 2025

·

Stayed 1 night

Easy check-in, friendly reception staff. Clean rooms

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Location

Central location above the Rive Gauche mall near the main station, convenient for public transport and airport transfers. Some found the area run‑down or felt unsafe, and pedestrian zones/one‑way systems make hotel and parking access tricky.

Related guest reviews

10

Mathilde

30 Nov 2025

·

Stayed 2 nights

Je séjourne au moins une fois par an dans cet hôtel et suis toujours ravie (super accueil, hôtel très propre, chaleureux et confortable au coeur du centre ville, à moins de 10mn à pied de la gare, très bon petit-déjeunerbuffet). Excellent rapport qualité-prix !

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10

GORAN

23 Sept 2025

·

Stayed 1 night

Close to central station convenient for transfer to CRL Airport if you have early flight,

8

Éric

8 Sept 2024

·

Stayed 1 night

Accés en voiture pas évident car vous devez entrée par un parking du centre commercial avec des places réservées. Il n'est pas possible d'arrivée devant l'entrée en voiture, zone piétonne Par contre il est en plein centre ville.

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8

Lorenzo

12 Nov 2025

·

Stayed 1 night

Hotel located on the upper floors of a shopping center. Very friendly and professional staff. Clean rooms, rather basic but comfortable, lighting could probably be improved. Overall, a good stay. Communication about the parking could be improved, because the pedestrian entrance to the hotel (where Google Maps takes you) is on the opposite side from the parking lot, and to get there you have to drive around the city center again, which takes about 10 minutes.

6

Carl

17 Jun 2025

·

Stayed 1 night

My wife, our 8-month-old daughter, our dog, and I stayed at the hotel for one night while traveling through the area. The streets surrounding the hotel felt a bit dodgy, as there were quite a few people who appeared to be under the influence of substances. Unfortunately, the hotel restaurant was booked for a private event, so my family and I had to go out and look for food. However, we managed to find a very nice restaurant further down the street. The hotel room had a nice view and all the basic necessities one could ask for. There was a bit of mold in the bathroom, and the walls could use a fresh coat of paint. The beds, sheets, and towels were clean and fresh, but overall, the hotel felt like it could use a bit of extra attention and care. The staff were very friendly throughout our stay, from check-in to breakfast. The breakfast offered all the standard items one would expect—it was nice, though nothing extraordinary.

8

Melissa

13 Jun 2025

·

Stayed 2 nights

Perfect, easy for public transport

10

ricardo

27 Sept 2025

·

Stayed 1 night

Very nice hotel, wonderful rooms, very clean and close to the train station

10

Argenis

14 Aug 2024

·

Stayed 1 night

Centraal gelegen en shoppingmall binnen handbereik. Goeie uitval basis als je in Brussel ben.

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8

Jakob

5 Aug 2024

·

Stayed 1 night

The hotel was excellent, in the city center. What was not so excellent, is that our car was broken into and stolen from shortly after our arrival at Charleroi, even though it was in the Q-Park (not affiliated with Novotel). We had not researched Charleroi before coming there, so we didn't know that it is known for its level of crime and beggars. When I went to move my car to a safer location, I noticed unsavory people squatting inside the garage.

6

Mark

4 Jun 2024

·

Stayed 1 night

Hotel itself is OK - similar to other Novotels I have stayed in. Area around hotel rather grim. Several defunct shops and restaurants. Not the fault of the hotel. Need a good street plan to find hotel unless somebody gives you directions. If you consult Google maps print out the detailed directions if you can. Unless your smartphone can direct you.

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Dining

Breakfast is often rated good or plentiful, but recurring issues include limited variety, missing items, equipment outages, cold hot dishes, and high price; at times, on‑site dining felt limited or unavailable due to events.

Related guest reviews

10

Mathilde

30 Nov 2025

·

Stayed 2 nights

Je séjourne au moins une fois par an dans cet hôtel et suis toujours ravie (super accueil, hôtel très propre, chaleureux et confortable au coeur du centre ville, à moins de 10mn à pied de la gare, très bon petit-déjeunerbuffet). Excellent rapport qualité-prix !

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8

Francis

19 Nov 2023

·

Stayed 8 nights

Good hotel. The breakfast was pratically the same every day and some items missing from day to day (serving spoons, fruit...). Nice staff and decentbproperty. Fitness room rudimentary and without natural light.

10

claudia

19 Jan 2025

·

Stayed 4 nights

It was a nice experience, breakfast was great

10

aurelien

27 Jun 2025

·

Stayed 2 nights

Tres bon hotel dommage que le choix restauration soit si limité mais il a le merite d exister

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8

Cyrille

25 Nov 2023

·

Stayed 1 night

Ma haine à jus d’orange en panne, machine à café en panne, plus de ravitaillement de petit dej à 10h30 alors qu’il termine à 11h

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8

Markus

4 May 2024

·

Nice clean modern hotel and a very very good breakfast. Beds to our taste, firm snd with selecrion of pillows.

8

Jajja

5 Jan 2025

·

Stayed 4 nights

ALLT OK, UTOM PRISET FÖR FRUKOST,SVINDYRT

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8

Dirk

12 Dec 2022

·

Stayed 1 night

Nieuw zeer verzorgd hotel. Personeel is super. enig minpunt = warme gerechten geserveerd tjdens het ontbijt waren echt koud

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4

Charlotte

25 Dec 2025

·

Stayed 1 night

Personnel peu accueillant que ce soit à l’accueil ou au petit déjeuner, sans parler de la femme de chambre qui ne dit même pas bonjour. Les moquettes sont toutes tachées. Les œufs du petit déjeuner sont surcuits et secs. Le petit déjeuner est débarrassé sous nos yeux et les plateaux de charcuterie et fromage superposés les uns sur les autres…on se demande si c’est resservi derrière. Les machines à café débranchées à 10h tapantes. Bref. Seul le nom est commun à un autre Novotel. Le reste est catastrophique

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8

Mrs

24 May 2025

·

Stayed 1 night

Hotel is well situated next to a shopping centre in the best part of Charleroi. Comfortable hotel with friendly and welcoming staff. Good sized room - only drawback being that bathroom facilities are in bedroom (basin is open-plan & would have preferred more privacy). We enjoyed a nice meal in the restaurant and breakfast was plentiful.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $115	7 $118
8 $110	9 $119	10 $122	11 $119	12 $163	13 $108	14 $115
15 $104	16 $124	17 $149	18 $185	19 $239	20 $128	21 $132
22 $101	23 $116	24 $120	25 $141	26 $117	27 $110	28 $115
29 $99	30 $118

Su	Mo	Tu	We	Th	Fr	Sa
		1 $122	2 $122	3 $120	4 $112	5 $126
6 $103	7 $119	8 $120	9 $119	10 $120	11 $104	12 $111
13 $99	14 $120	15 $119	16 $120	17 $119	18 $105	19 $111
20 $101	21 $119	22 $120	23 $116	24 $120	25 $114	26 $116
27 $101	28 $120	29 $121	30 $120	31

Novotel Charleroi Centre

Prices for Novotel Charleroi Centre

Monthly average prices

About this property

Location

Room options

Family Room, 2 Double Beds

Executive Room, 1 Double Bed

Superior Double Room, 1 Double Bed

Superior Suite, 1 Queen Bed with Sofa Bed

Superior Room, 2 Twin Beds

Guest reviews of Novotel Charleroi Centre

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Charleroi Centre

Prices for upcoming dates