Home2 Suites by Hilton Smyrna Nashville

Great stay and friendly staff. Rooms could use a deep clean and parking lot lights should be adjusted to come on sooner because it’s dark at 5pm

I love this hotel! Its a huge perk that it’s pet friendly but they had a game room downstairs in the lobby, the breakfast was fantastic and this hotel will be my go to for any future stays.

Friendly staff. Clean room. Convenient parking.

Home2's amenities were great. The 24 hour gym was clean and included a cold water refill station and gym towels. The complimentary breakfast was awesome, it included a variety of cuisines such as eggs , sausage, potatoes, waffles, and pancakes. The laundry room was a bonus. The rooms themselves are very spacious. My family of 4 (2 adults, 2 toddlers) felt comfortable and safe. The kitchenette was great to have! Supplied with plates, cups, and a dishwasher! I would come back anytime.

Property was nice, the floors could have been cleaner and the 3rd floor ice machine was inop. Great option for the price and only 30 minutes to Nashville with traffic.

I like the pool table and foosball table.

The hotel was nice and clean. My room was spacious and modern. The gym was a great addition.

Very nice staff and clean place , pool, air hockey, foosball in the lobby for free and free breakfast

I liked that the washer and dryer were in the gym area so I can workout while I wait for clothes. The machines looked new and clean. Breakfast was good, breakfast staff very attentive. My only complaint is that the first room we were assigned reeked of cigarettes. We took two steps in and walked right back down stairs. The only option was either wait for maintenance to use an ozone air cleaner or get a room with a queen (my original reservation was for a king). We just got off the red eye, so we just took the queen. And was told the king room was cheaper than the queen room that was given. I was too tired to argue. But overall a good hotel, I would return. Location was central to a lot of stores, but not walkable.

It is a great property. We will stay there next time. Clean Gym equipment Impressive

The staff was incredibly friendly. Breakfast ends at 9 which was kind of a bummer when trying to wrangle multiple kids in the morning. Our room was comfortable. Bed and pillows were great. But cleanliness lacked. Our shoes made that sticky sound when walking into the room. Shower had hair in it. Asked for housekeeping after the first night. Some of the sticky sound disappeared but not all. Same hairs still in the shower. And the new washcloths had hair in them. Great area. Close to stores if you forgot something. And lots of food options nearby.

Planning our mini vacation to Nashville, we chose this location so we weren’t too much in the congestion of downtown and saw it was rated “superb”. Checked in, put us in a room that had a queen bed not the king we booked. Ok, we can tolerate that. 2 o’clock in the morning on our first night my daughter woke me up saying “bugs were crawling on her” and she had one in her hand. Went into the bathroom to take a look and it WAS A BED BUG! Went down to the front desk immediately with it in a piece of toilet paper and he was not shocked by this. Told me he would switch us rooms immediately, but the bug spray for our luggage, bite cream for the bites on my daughter, laundry I had to pay out of pocket for, or any kind of reimbursement to ask the GM who isn’t available on the weekends. The inconvenience of cleaning our belongings most of the day- we lost out on our fun events planned for our mini trip. That was 4 days ago and I emailed GM immediately. Called multiple times since, left messages, and I never got a response. Had to open up a claim on this app which is taking MORE time out of my schedule. Hotel, besides the bed bugs, was “ok”. Great looking from afar but obviously cheaply made and not taken care of like it should with such high traffic. I can say, the cleanest and nicest area within the hotel was the gym- but I think gym/laundry facilities are leased out to a different company who has higher standards. Beyond disappointed in something rated superb.

Room smelled awful - like a gym locker room. Bedding was old.

Price was good. The rooms are really dusty with stains on the furniture plus there was someone’s else’s hairs on the bedding and towel’s. The bathrooms are really small and they aren’t that clean as they should be.

Everything was clean very nice. The people are very nice. I will definitely stay there again.

The hotel was clean and in good condition. I had an enjoyable stay.

The location is good. The rooms have a funny smell

Was ok room was pretty outdated room smelled musty and found a bug in bathroom also looked like mold on top of the shower ceiling probably won’t ever stay here again

The front desk staff told us we could check in then we arrived and our room was not ready. We paid for a suite and the bed was a full. There were dead bugs on the floor in the rooms and the trash had not been taken out.

I liked that the washer and dryer were in the gym area so I can workout while I wait for clothes. The machines looked new and clean. Breakfast was good, breakfast staff very attentive. My only complaint is that the first room we were assigned reeked of cigarettes. We took two steps in and walked right back down stairs. The only option was either wait for maintenance to use an ozone air cleaner or get a room with a queen (my original reservation was for a king). We just got off the red eye, so we just took the queen. And was told the king room was cheaper than the queen room that was given. I was too tired to argue. But overall a good hotel, I would return. Location was central to a lot of stores, but not walkable.

Nice large room with 2 beds and a pull out sofa.

Thin walls and floors. Hear everyone. Also allows dogs which made the thin walls worse

Great large rooms! Lots of amenities.

The weather was rough with ice in the parking lot. The parking lot of the hotel next door was in much better shape. Got checked in and to the room. Room was nice and clean. When we decided to turn everything off around 10 all you could hear was a loud thump. To me it sounded like water hammer in the pipes on the roof. It was very loud and lasted all night. It kept waking us up and made it difficult to go back to sleep.

Excellent room design! Definitely a reurbushed motel, but done quite well with modern travel needs in mind. I wish we had had this room at Disney! The breakfast was excellent with a yogurt machine and pancake maker. I will be looking for Home2 in the future!

Nice large room and clean.

the lady at the desk was quiet but very nice. too many checking in at the same time slowed the process. the triangle luggage carts are not user friendly and was not a fan of the room doors being so heavy. Room was lovely and comfortable. too cold initially but bumped it up to my comfort level.

Very nice accommodations. Bathroom couldve been a little bigger but otherwise great.

The hotel was nice and clean. My room was spacious and modern. The gym was a great addition.

The hotel is in a good location, close to several good restaurants. The bed was really comfortable, but the pillows were horrible, super lumpy. The room itself was great, you can just tell where they were being cheap. Like the pillows, the ironing board. Has a room for up to 4 people but only one chair, tiny towels… things like that. I would recommend this place despite the cutting corners.

Staff was TERRIBLE and played on their phones everytime I passed

We arrived at the property and it actually seemed pretty nice. But we got to our room and the door would not close. I mean you could just lean on it and it would open. I went to the front t desk to tell them about this. They told me they had no other rooms available (even though the website said there was 3). Then proceeded to tell me “don’t worry you will be fine nobody will walk in on you.” I paid for not only a nice place to stay, but a safe place. I was taken back by this honestly that they even said that. Then the bathroom door also wouldn’t close and the shower door was super hard to close. The next morning I got up to take a shower and realized there was no conditioner, I went to the front desk and they told me “Im sorry we don’t have any up here there is nothing we can do about it.” Just over all rude and not helpful whatsoever. There were a few other things, I have tried to contact a manager or something to let them know about this, but they put me on hold for like an hour.

Had a few minor issues at first, but the wonderful staff addressed and corrected immediately!

Horrible! We booked through orbitz and got confirmation number and email and text we are confirmed. When we came to hotel there was nobody on reception and we waited 15 min for someone to come. When they came in, and btw it was hotel manager, lady that looked upset when she saw us, she said she couldn’t find us in system with our conf# and requested some other conf. When I asked can she find us with last name she said their system was down and that she can’t even do a reservation, she can only find us with that number that apparently we don’t have. Then some other guy came and she just left. I texted orbitz and costumer service rep said he is going to call hotel. 5 min later he texted me he can’t reach them, and I was right there at reception and heared no phone ringing. When I said that to receptionist he was shocked how phone wasn’t ringing. He started checking what is going on and me and my husband clearly saw their phones are unplugged. I couldn’t believe it. Orbitz costumer service rep called on my cell and talked with them. After 45 min orbitz gave me my money back and receptionist and hotel manager said we should go to different hotel. I travel a lot and I have never saw this terrible service from hotel staff!

On Expedia room was advertised and booked on itinerary and confirmation as Suite, I king bed with sofa bed. There was no King bed. The bed was not even a queen it was a double. I have pics to send to Expedia. According to front desk this hotel has no king beds in any rooms. According to front desk at this hotel do not book through expedia or any 3rd party as the hotel will not guarantee the room. Check in was worst I've seen.

The breakfast was great but would have liked more fruit options. The staff was friendly and very helpful. One of the best stays i have had in a long time.

Front desk staff were friendly. Check in was fast and easy. Room was clean and spacious. Breakfast was great!

The people at the front desk were friendly and helpful both day and evening.

We had a couple of issues with our room, but Kendrick and Noah were on top of things right away and switched us to a new room immediately. We have stayed here about 4 or 5 times and this is the first time we have had any issue at all. We will continue to stay here, the service is great and all the employees are super nice and helpful. We always get a studio and they are very nice and plenty of room.

We had a great stay at Home2Suites by Hilton in Smyrna, TN. The staff was super helpful, the lobby looked amazing, and the continental breakfast had so many wonderful options.

Not great if you want to be where the action is. Taxi was $70 to hotel. Uber drives to downtown was around $40-50.

Great location and interactions with staff was great!

Super clean… the area had so many different dining options.

Convenient location, clean and quiet. It met our needs plus not to far to Nashville. We were there for college ballgames.

The hotel and location was amazing!!!!! Very clean facilities and super convenient!!! Literally 25 minutes from Broadway. The only thing I would suggest is for them to offer cleaning every two days opposed to four, but you can request it everyday if you want. Overall though we loved our 4 day stay!!!!

Clean property. Courteous staff. Quiet area. Would stay here again.

Nice hotel, easy on/off the interstate, great breakfast.

Hotel was kept very clean and complimentary breakfast was good. Snack and beverage area available.Great location with restaurants, grocery store, gas stations and various store within half a mile. Rooms were nice and spacious. I’m rooms for handicap use would recommend higher toilet seats and minor upgrades to rollin shower.

Clean and conbinient nice price

I liked that the washer and dryer were in the gym area so I can workout while I wait for clothes. The machines looked new and clean. Breakfast was good, breakfast staff very attentive. My only complaint is that the first room we were assigned reeked of cigarettes. We took two steps in and walked right back down stairs. The only option was either wait for maintenance to use an ozone air cleaner or get a room with a queen (my original reservation was for a king). We just got off the red eye, so we just took the queen. And was told the king room was cheaper than the queen room that was given. I was too tired to argue. But overall a good hotel, I would return. Location was central to a lot of stores, but not walkable.

The staff was incredibly friendly. Breakfast ends at 9 which was kind of a bummer when trying to wrangle multiple kids in the morning. Our room was comfortable. Bed and pillows were great. But cleanliness lacked. Our shoes made that sticky sound when walking into the room. Shower had hair in it. Asked for housekeeping after the first night. Some of the sticky sound disappeared but not all. Same hairs still in the shower. And the new washcloths had hair in them. Great area. Close to stores if you forgot something. And lots of food options nearby.

They ran out of breakfast items by 10:10 and did not restock it which was disappointing for on account of breakfast being served until 11:00 and it was a stay to play hotel so they should have expected the crowds. Lots of hungry children.

Home2's amenities were great. The 24 hour gym was clean and included a cold water refill station and gym towels. The complimentary breakfast was awesome, it included a variety of cuisines such as eggs , sausage, potatoes, waffles, and pancakes. The laundry room was a bonus. The rooms themselves are very spacious. My family of 4 (2 adults, 2 toddlers) felt comfortable and safe. The kitchenette was great to have! Supplied with plates, cups, and a dishwasher! I would come back anytime.

rooms was nice and clean. the breakfast was ok but can tell its just powdered eggs with no taste same with the sausage.

Everything was clean, staff was super nice and breakfast was great.

Good points = big room for 2 adults and 2 children. Location as easy to get to everything as long as you have a car but nothing actually there in safe walking distance. Pool table and gym a good added bonus. Did ask for additional duvets which were provided as current ones only really for 1 person despite 2 being in the bed. Negative points = staff very negative and unhelpful on the desk. Tried to give feedback when checking out, but refused to listen. Pool suddenly put out of action - when we were in it and did not re-open for 2 days despite the high temperatures. No alternative pool available despite others close by at other hotels. Breakfast staff no where to be seen during breakfast to top up food and did not clean down any areas such as a wipe to a table. Not a lot of choice. Ran out of too many things for breakfast, no milk for 3 days, no coffee, no tea bags, no bagels, porridge, orange juice, philadelphia cheese, bacon, pancake machine didn't work. Room kitchen facilities limited, unable to cook anything suitable in the room, despite being told the microwave would do. Why have a dishwasher when cannot really cook a meal there. Air conditioning unit very noisy, no instructions how to work it so not able to sleep very well during our stay. Staff did not communicate with guests unless specifically asking them something and even then they did not understand us and vice versa. Disappointing that during a 10 night stay, room cleaned and towels only changed once.

The breakfast was great but would have liked more fruit options. The staff was friendly and very helpful. One of the best stays i have had in a long time.

The facility was clean and nice. Breakfast was good the first morning of our visit. It wasn’t good the second morning-Memorial Day. That may be because it was a holiday.

Clean hotel. It was quiet and the breakfast was always good. We loved staying here.

We had a great stay at Home2Suites by Hilton in Smyrna, TN. The staff was super helpful, the lobby looked amazing, and the continental breakfast had so many wonderful options.