Smile Hotel Premium Sapporo Susukino

Clean room and nice staff. Location is good. Easy access to transit and shopping street

It's a convenient location and quiet hotel. The room is clean and enough space to move around.

Room was clean and staff were friendly and helpful. Breakfast for a small fee was excellent. One of the best we had in Japan. Air conditioner was a little all or nothing just over the bed but other than that this place was great. Great location. Walkable. Close to transit. Highly recommend.

Good overall experience in limited time at hotel. No complaints at all.

I picked it for the location and the review ratings, and the location was as good as I hoped for. This place being reviewed highly, I don't get. For anything I don't mention, it was competent, but not great. The things I will mention are how small the rooms are and how bad the beds are. It's Japan, I get it, the room won't be big, but the space that was there was wasted. What do I mean by that? Hotels are places you stay at where you bring clothes with you, right? The room has no drawers or cabinetry to put clothes in. It has a minifridge, an out of place desk, and an unplugged air purifier that was taking up space. There is a small rack for hanging items, but I don't hang socks and underwear. That's a big fail. Then the beds are the hardest, most uncomfortable things I've tried sleeping on. I've slept on stone floors, this bed is as hard and uncomfortable as that. The pillow (and only 1 pillow per bed, don't get greedy) was an abomination. Inside the casing were these hard beads with a thin sheet on one side. It's not comfortable at all. And the comforter is the kind that is the bane of my hotel existence, too thick and hot to be comfortable, so I kick it off and get cold. There's no small sheet to make do with. I didn't have the 2,000 yen breakfast. They tell you up front that they're only going to clean your room once. Wifi works. Parking is weird but works (like a car vending machine).