Ventus at Marina El Cid Spa & Beach Resort - All Inclusive
US$ 212
/noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 212
/noite
Média para setembro
Preços médios mensais
Em Ventus at Marina El Cid Spa & Beach Resort - All Inclusive, o preço por noite é, em média, US$ 192 no mês mais barato (junho) e US$ 604 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 293 |
| fevereiro | US$ 468 |
| março | US$ 341 |
| abril | US$ 249 |
| maio | US$ 222 |
| junho | US$ 192 |
| julho | US$ 207 |
| agosto | US$ 272 |
| setembro | US$ 212 |
| outubro | US$ 237 |
| novembro | US$ 271 |
| dezembro | US$ 604 |
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set. · US$ 212
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Mais caro: dezembro (aprox. US$ 604)
Mais barato: junho (aprox. US$ 192)
Sobre este alojamento
Relaxe no spa de serviço completo, que oferece massagens e tratamentos faciais. Entre as várias opções de lazer e entretenimento ao seu dispor, incluem-se uma piscina exterior, 2 campos exteriores de pickleball e uma sala de fitness. As fac...
Comodidades
Relaxe no spa de serviço completo, que oferece massagens e tratamentos faciais. Entre as várias opções de lazer e entretenimento ao seu dispor, incluem-se uma piscina exterior, 2 campos exteriores de pickleball e uma sala de fitness. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e um salão de banquetes.
Comodidades para negócios
As principais comodidades incluem um business center, um serviço de limpeza a seco e uma receção aberta 24 horas.
Restaurante
Quando a sede apertar, dirija-se ao bar de praia, ao bar junto à piscina ou a um dos 3 bares/lounges. Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 7:00 e as 12:00.
Quartos
Sinta-se em casa num dos 290 quartos com ar condicionado, um minibar e um televisor de ecrã plano. As unidades contam com uma varanda. Ao final do dia, assista a uma seleção de canais via satélite. As casas de banho estão equipadas com um polibã, artigos de higiene grátis e secadores de cabelo.
Localização
Ao alojar-se Ventus at Marina El Cid Spa & Beach Resort - All Inclusive em Puerto Morelos, ficará em frente à praia, a 3 minuto(s) de carro de Praça de Puerto Morelos e a 8 minuto(s) de Praia de Puerto Morelos. Este alojamento com tudo incluído está a 21,7 km (13,5 mi) de Praia de Maroma e a 23,9 km (14,9 mi) de Clube de Golfe Moon Palace.
O que há nas proximidades
Parque Nacional Arrecife de Puerto Morelos(0.6 milhas)
Cooperativa de Artistas de Puerto Morelos(1.3 milhas)
Iglesia Católica de San José(1.3 milhas)
Praça de Puerto Morelos(1.3 milhas)
Praia Ojo de Agua(1.3 milhas)
Farol Inclinado(1.4 milhas)
Praia de Puerto Morelos(3.2 milhas)
Monumento Ruta de los Cenotes(3.3 milhas)
Spa da Selva(3.9 milhas)
Cápsula del Tiempo del Santuario de la Esperanza(3.9 milhas)
Jardim Botânico Dr. Alfredo Barrera Marín(4.3 milhas)
Boutique Cirque du Soleil em Vidanta Riviera Maya(10.3 milhas)
Campo de Golfe de Playa Paraiso(10.4 milhas)
Clube de Campo de El Rey Polo(10.6 milhas)
Campo de Golfe Nicklaus Design(10.6 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(17.5 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(43.1 milhas)
Aeroporto Internacional de Tulum (TQO)(86.8 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Serviço de estacionamento
Balcão de turismo
Localização
Boulevard El Cid Unidad 11, Puerto Morelos, Estado de Quintana Roo, México
Parque Nacional Arrecife de Puerto Morelos (0.6 milhas)
Cooperativa de Artistas de Puerto Morelos (1.3 milhas)
Iglesia Católica de San José (1.3 milhas)
Praça de Puerto Morelos (1.3 milhas)
Praia Ojo de Agua (1.3 milhas)
Farol Inclinado (1.4 milhas)
Opções de quartos
5
Quarto Júnior
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Murphy Bed
Dormidas 4
570 ft²
VarandaAr condicionadoCasa de banho privadaMini bar
7
Quarto Premium, 1 quarto
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Murphy Bed
Dormidas 4
1109 ft²
VarandaAr condicionadoCasa de banho privadaMini bar
8
Quarto Premium, 1 quarto, banheira de hidromassagem grande
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Murphy Bed
Dormidas 4
1108 ft²
VarandaAr condicionadoCasa de banho privadaMini bar
8
Junior Suite at Hotel Ventus Ha
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Murphy Bed
Dormidas 4
VarandaAr condicionadoCasa de banho privadaMini bar
6
Quarto Familiar
Detalhes do quarto
2 Camas De Casal
e 1 Murphy Bed
Dormidas 5
570 ft²
VarandaAr condicionadoCasa de banho privadaMini bar
8
Family Room at Hotel Ventus Ha
Detalhes do quarto
2 Camas De Casal
e 1 Murphy Bed
Dormidas 5
VarandaAr condicionadoCasa de banho privadaMini bar
5
Quarto Júnior
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Murphy Bed
Dormidas 4
570 ft²
VarandaAr condicionadoCasa de banho privadaMini bar
7
Suite Standard
Detalhes do quarto
2 Camas De Casal Extragrandes
e 1 Cama De Casal
Dormidas 8
2854 ft²
VarandaAr condicionadoCasa de banho privadaMini bar
7
Suite Premium, 2 quartos, banheira de hidromassagem grande
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal
Dormidas 6
2228 ft²
VarandaAr condicionadoCasa de banho privadaMini bar
5
Quarto de Luxo
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 4
570 ft²
VarandaAr condicionadoCasa de banho privadaMini bar
5
Quarto Familiar
Detalhes do quarto
2 Camas De Casal
e 1 Murphy Bed
Dormidas 5
570 ft²
VarandaAr condicionadoCasa de banho privadaMini bar
Avaliações dos hóspedes
8.7
Fabuloso
Com base em 1.462 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Ventus at Marina El Cid Spa & Beach Resort - All Inclusive, os viajantes elogiam a simpatia da equipe, as áreas comuns limpas e bem cuidadas, as muitas piscinas e a variedade de opções gastronômicas em três propriedades irmãs, mas observam que a praia frequentemente não é adequada para banho e tem um cheiro desagradável devido às algas.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Ventus at Marina El Cid Spa & Beach Resort - All Inclusive, os viajantes elogiam a simpatia da equipe, as áreas comuns limpas e bem cuidadas, as muitas piscinas e a variedade de opções gastronômicas em três propriedades irmãs, mas observam que a praia frequentemente não é adequada para banho e tem um cheiro desagradável devido às algas.
As frustrações mais comuns incluem a dificuldade em conseguir reservas para o jantar, abordagens insistentes para vendas de planos de associação e Wi-Fi limitado ou pago para dispositivos adicionais. Os quartos são modernos e confortáveis, com alguns relatos de barulho de construção ou carrinhos, odores mofados ou pequenos problemas de manutenção. Ideal para viajantes que priorizam piscinas, restaurantes no local e serviço em vez de uma praia clássica para nadar.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
As múltiplas piscinas, áreas exclusivas para adultos, bares e spas na cobertura, carrinhos de golfe e acesso às instalações em três resorts El Cid são frequentemente elogiados. A praia é um ponto negativo recorrente: muitas vezes estreita ou rochosa, com grande quantidade de sargaço e odor, levando muitos a evitar nadar no oceano.
Avaliações dos hóspedes relacionadas
10
David
9 de nov. de 2025
·
A estadia foi de 7 noites
Great all-inclusive value! Staff were very friendly. Variety of pools & dining options were really good. All 3 resorts were clean including public area washrooms. Great relaxing family vacation.
Great all-inclusive value! Staff were very friendly. Variety of pools & dining options were really good. All 3 resorts were clean including public area washrooms. Great relaxing family vacation.
8
Oscar
31 de out. de 2025
·
A estadia foi de 4 noites
Very nice facilities between all 3 hotels, pool areas always clean, staff very attentive, room view (ocean front) was amazing.
Very nice facilities between all 3 hotels, pool areas always clean, staff very attentive, room view (ocean front) was amazing.
10
Robert
26 de nov. de 2025
·
A estadia foi de 10 noites
I’d like to thank all the staff. Outstanding! Service and hospitality were second to none. Second time here. Will def come back. Something for everyone. Great food. Great pools. Clean rooms with comfy beds. Great location, close to town for an easy day trip. Made our 10 days very memorable.
I’d like to thank all the staff. Outstanding! Service and hospitality were second to none. Second time here. Will def come back. Something for everyone. Great food. Great pools. Clean rooms with comfy beds. Great location, close to town for an easy day trip. Made our 10 days very memorable.
10
Michelle
9 de jul. de 2025
·
A estadia foi de 4 noites
Beautiful property. Staff was very friendly and willing to help with any questions. Butler proactively reached out to ensure we had everything we needed. All pools were lovely and plenty of chairs. Spa experience was amazing. Downside was the sargassum at the beach. Staff worked hard every day to clean it up.
Beautiful property. Staff was very friendly and willing to help with any questions. Butler proactively reached out to ensure we had everything we needed. All pools were lovely and plenty of chairs. Spa experience was amazing. Downside was the sargassum at the beach. Staff worked hard every day to clean it up.
10
Kimberley
17 de mar. de 2025
·
A estadia foi de 7 noites
We had a wonderful time at the Ventus at Marina El Cid & Spa. The resort was beautiful, staff was very friendly, restaurants served high quality food with lots of options, and service was incredible. There were lots of activities for the kids and the pools provided lots of fun for them too - foam party, waterslides, cliff jumping, volleyball, polo, and water games everyday. The only drawback to this resort is the beach. It is very narrow, has big sandbags blocking the swimming area, and it had a lot of green seafood washing up on it. We did not use it alt all. If the beach is not a huge priority, I would highly recommend this resort.
We had a wonderful time at the Ventus at Marina El Cid & Spa. The resort was beautiful, staff was very friendly, restaurants served high quality food with lots of options, and service was incredible. There were lots of activities for the kids and the pools provided lots of fun for them too - foam party, waterslides, cliff jumping, volleyball, polo, and water games everyday. The only drawback to this resort is the beach. It is very narrow, has big sandbags blocking the swimming area, and it had a lot of green seafood washing up on it. We did not use it alt all. If the beach is not a huge priority, I would highly recommend this resort.
10
Thomas
9 de ago. de 2025
·
A estadia foi de 5 noites
Super safe and clean. Great food and staff But just know the beach is completely unusable.
Super safe and clean. Great food and staff But just know the beach is completely unusable.
10
Cecilia
2 de set. de 2025
·
A estadia foi de 3 noites
This is my 4th time at this resort. You can't beat how delicious the food is. The Kobo restaurant experience is especially spectacular. The rooms are spacious and clean. I love the adults only pool area and bar. It's a beautiful property with decent gyms.
This is my 4th time at this resort. You can't beat how delicious the food is. The Kobo restaurant experience is especially spectacular. The rooms are spacious and clean. I love the adults only pool area and bar. It's a beautiful property with decent gyms.
8
Stacy
7 de ago. de 2025
·
A estadia foi de 4 noites
We liked that we had access to all 3 El Cid resorts and that they were walkable. Golf carts are available but may tale a bit during peak times. Never waited longer than 5 minutes for a cart. Restaurants were very delicious. The seaweed on the beach and smell of the seaweed made people stay away. All in all property was great.
We liked that we had access to all 3 El Cid resorts and that they were walkable. Golf carts are available but may tale a bit during peak times. Never waited longer than 5 minutes for a cart. Restaurants were very delicious. The seaweed on the beach and smell of the seaweed made people stay away. All in all property was great.
10
Shaina
16 de fev. de 2025
·
A estadia foi de 6 noites
This resort was beautiful! The adults only infinity pool and bar area was our favorite. There are three properties very close to each other that you can enjoy amenities in. Very good restaurants to choose from across these properties. I’d definitely return.
This resort was beautiful! The adults only infinity pool and bar area was our favorite. There are three properties very close to each other that you can enjoy amenities in. Very good restaurants to choose from across these properties. I’d definitely return.
10
Claudia
22 de set. de 2025
·
A estadia foi de 5 noites
Beautiful pools and plenty of lounging areas and seating. Great staff, loved room service and delicious food options late at night.
Beautiful pools and plenty of lounging areas and seating. Great staff, loved room service and delicious food options late at night.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Os comentários frequentemente descrevem o resort e as piscinas como muito limpos e bem conservados. Um número menor de pessoas mencionam cheiros de mofo ou esgoto, mofo ocasional ou falhas isoladas em algumas áreas de piscina ou restaurante.
Avaliações dos hóspedes relacionadas
10
Jag
30 de nov. de 2025
·
A estadia foi de 7 noites
Super clean hotel and great food
Super clean hotel and great food
8
Juan Manuel Garcia
21 de fev. de 2025
·
A estadia foi de 7 noites
everything was clean, staff works really hard to make sure you feel comfortable
everything was clean, staff works really hard to make sure you feel comfortable
10
Daniel
19 de out. de 2025
·
A estadia foi de 7 noites
Food is amazing and lots of varieties. Excellent pools. Lived the bars and drinks at the Wave bar. Staff were very nice and formal. Our room was very clean and taken care of daily. A/C worked great and never had issues. The only downside of this property is it doesnt have ocean view that other places in Cancun has. And mosquitoes were annoying once the sun went down. Bring bug spray. But didnt noticed bugs after 10pm or so.
Food is amazing and lots of varieties. Excellent pools. Lived the bars and drinks at the Wave bar. Staff were very nice and formal. Our room was very clean and taken care of daily. A/C worked great and never had issues. The only downside of this property is it doesnt have ocean view that other places in Cancun has. And mosquitoes were annoying once the sun went down. Bring bug spray. But didnt noticed bugs after 10pm or so.
10
William
25 de out. de 2025
·
A estadia foi de 7 noites
The staff paid everyone so much respect and could not do enough for us. The food was first class with there always being something available to eat depending on your taste.one downside Aircon was sometimes too cold.all of the pool areas were exceptionally well maintained .the general cleanliness of rooms and gardens were fantastic and you could eat the food off the floor if you so wished booking in was so quick and easy with minimal fuss taken to your room by golf carts which were always available to get you round the complex. Fantastic resort definitely worth visiting at any time.
The staff paid everyone so much respect and could not do enough for us. The food was first class with there always being something available to eat depending on your taste.one downside Aircon was sometimes too cold.all of the pool areas were exceptionally well maintained .the general cleanliness of rooms and gardens were fantastic and you could eat the food off the floor if you so wished booking in was so quick and easy with minimal fuss taken to your room by golf carts which were always available to get you round the complex. Fantastic resort definitely worth visiting at any time.
8
Sandra
14 de out. de 2025
·
A estadia foi de 3 noites
Bedroom was very nicely done. Simple clean and comfortable bed. Grounds were beautifully manicured gardens not a square inch of space that wasn't looked after. Italian restaurant was excellent and very nice service everywhere. Just terrible septic smell from time to time but was very off putting otherwise I would have rated this resort a 4.5 ⭐.
Bedroom was very nicely done. Simple clean and comfortable bed. Grounds were beautifully manicured gardens not a square inch of space that wasn't looked after. Italian restaurant was excellent and very nice service everywhere. Just terrible septic smell from time to time but was very off putting otherwise I would have rated this resort a 4.5 ⭐.
10
TONIA
17 de set. de 2025
·
A estadia foi de 6 noites
The food was excellent, the pools were very clean and nice, the customer service was exceptional. Everything was great.
The food was excellent, the pools were very clean and nice, the customer service was exceptional. Everything was great.
4
Crystal
3 de ago. de 2025
·
A estadia foi de 5 noites
Buffet food was low quality, I guess due to mass quantities. Mold on room walls and bathroom/shower. Dont like that you cannot make a reservation to restaurants until on property, yet everything is booked when you arrive. No towel service after 6, but the pool is open til 1030. The room smelled awful and the beds were uncomfortable. The waitstaff was highly attentive and the pools qere great, but other than that, was very disappointed. I even brought the mold to the front desks' artention and they completely ignored it. Walked over to Ventus Ha - completely different experience. The place looked and smelled great, the food was good. Ventus at Marina left us not wanting to go back at all!
Buffet food was low quality, I guess due to mass quantities. Mold on room walls and bathroom/shower. Dont like that you cannot make a reservation to restaurants until on property, yet everything is booked when you arrive. No towel service after 6, but the pool is open til 1030. The room smelled awful and the beds were uncomfortable. The waitstaff was highly attentive and the pools qere great, but other than that, was very disappointed. I even brought the mold to the front desks' artention and they completely ignored it. Walked over to Ventus Ha - completely different experience. The place looked and smelled great, the food was good. Ventus at Marina left us not wanting to go back at all!
10
Sheila
3 de nov. de 2025
·
A estadia foi de 7 noites
Beautiful resort!! Very clean and well taken care of. Our room was incredible. Every dining room and pool area was its own unique experience, which we loved. Every staff member made us feel so welcome. We will definitely be back.
Beautiful resort!! Very clean and well taken care of. Our room was incredible. Every dining room and pool area was its own unique experience, which we loved. Every staff member made us feel so welcome. We will definitely be back.
6
Daniel
6 de ago. de 2025
·
A estadia foi de 7 noites
As many amenities the resort had unfortunately cleanliness does not seem to be it's priority around the pool/eating areas in particular.
As many amenities the resort had unfortunately cleanliness does not seem to be it's priority around the pool/eating areas in particular.
10
Nicholas
28 de ago. de 2025
·
A estadia foi de 7 noites
Well maintained resort.
Well maintained resort.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são modernos, confortáveis e, em alguns casos, espaçosos ou com acesso direto à piscina, com vistas agradáveis. Alguns hóspedes mencionam barulho de construção ou carrinhos, odores de mofo ocasionais ou equipamentos desgastados, banheiros em conceito aberto e Wi-Fi limitado ou pago, além de raras quedas de energia.
Avaliações dos hóspedes relacionadas
10
Karen
18 de jul. de 2025
·
A estadia foi de 5 noites
We stayed for 5 nights and loved how cleaned, well maintained the landscapes around the property. The room with ocean view was okay, nice and cleaned. We didn’t get the full view of the ocean as we hoped as there were trees by the balcony blocked the view. We stayed on the second floor building 27, Platinum Luxury. The room has everything we needed. We had two butlers assigned day shift and night shift. Ricardo and Freddy both were great! They came and checked to make sure we got everything we needed for the room and they helped made reservation for our last night there. Dining options and food were good. Everyone at the property were super friendly and helpful. Definitely would commend to our friends and family, and stay here again in the future.
We stayed for 5 nights and loved how cleaned, well maintained the landscapes around the property. The room with ocean view was okay, nice and cleaned. We didn’t get the full view of the ocean as we hoped as there were trees by the balcony blocked the view. We stayed on the second floor building 27, Platinum Luxury. The room has everything we needed. We had two butlers assigned day shift and night shift. Ricardo and Freddy both were great! They came and checked to make sure we got everything we needed for the room and they helped made reservation for our last night there. Dining options and food were good. Everyone at the property were super friendly and helpful. Definitely would commend to our friends and family, and stay here again in the future.
8
Oscar
31 de out. de 2025
·
A estadia foi de 4 noites
Very nice facilities between all 3 hotels, pool areas always clean, staff very attentive, room view (ocean front) was amazing.
Very nice facilities between all 3 hotels, pool areas always clean, staff very attentive, room view (ocean front) was amazing.
10
David
4 de out. de 2025
·
A estadia foi de 5 noites
We got a swim up room & it was the best!
We got a swim up room & it was the best!
8
Vitalii
15 de ago. de 2025
·
A estadia foi de 9 noites
Overall, the hotel is at a good level, with decent food, friendly staff, and a decent selection of restaurants. However, it wasn’t without its downsides — in the last two days of our stay, it was a complete nightmare: no internet coverage, the Wi-Fi didn’t work, there were power outages, they were running on a generator, and the air conditioners didn’t work. Just terrible. But overall, I would rate it 6 out of 10.
Overall, the hotel is at a good level, with decent food, friendly staff, and a decent selection of restaurants. However, it wasn’t without its downsides — in the last two days of our stay, it was a complete nightmare: no internet coverage, the Wi-Fi didn’t work, there were power outages, they were running on a generator, and the air conditioners didn’t work. Just terrible. But overall, I would rate it 6 out of 10.
10
Nessim
17 de jul. de 2025
·
A estadia foi de 4 noites
Everything looks great except the internet and WI-FI It’s so weird I have to pay $60 dollars per night for the internet and WI-FI
Everything looks great except the internet and WI-FI It’s so weird I have to pay $60 dollars per night for the internet and WI-FI
10
Martyna
19 de set. de 2025
·
A estadia foi de 7 noites
We had a wonderful stay at this resort. Food was excellent at the buffets and à la cart. There were a ton of options and the quality, freshness and tastes were great. I want to shout out Liliana who made us eggs every morning in the French restaurant. She was so kind and awesome at her job. The rooms were simple, clean, modern and functional. The pools were awesome as well with a lot of options. If you wanted something quiet or you wanted a party there were options. each pool had a shallow area for kids, which was fantastic. There were a lot of great activities such as Pickleball or staff lead exercises such as stretch stretching (shoutout to Raul)! We really enjoyed the taco Fest and the Independence Day celebrations. The effort to decorate and entertain was amazing. Some things that weren’t so great were the beach which was unusable due to seaweed and the smell. Also wish that there were straws available for those who needed them (such as kids). To add to that it would be nice to have lids for coffee, especially when you take it on the go. Overall, a really great resort although there was no beach the rest of it made up for it. Thank you
We had a wonderful stay at this resort. Food was excellent at the buffets and à la cart. There were a ton of options and the quality, freshness and tastes were great. I want to shout out Liliana who made us eggs every morning in the French restaurant. She was so kind and awesome at her job. The rooms were simple, clean, modern and functional. The pools were awesome as well with a lot of options. If you wanted something quiet or you wanted a party there were options. each pool had a shallow area for kids, which was fantastic. There were a lot of great activities such as Pickleball or staff lead exercises such as stretch stretching (shoutout to Raul)! We really enjoyed the taco Fest and the Independence Day celebrations. The effort to decorate and entertain was amazing. Some things that weren’t so great were the beach which was unusable due to seaweed and the smell. Also wish that there were straws available for those who needed them (such as kids). To add to that it would be nice to have lids for coffee, especially when you take it on the go. Overall, a really great resort although there was no beach the rest of it made up for it. Thank you
8
Rachel
23 de jun. de 2025
·
A estadia foi de 7 noites
You will be charged more taxes by the hotel than what is listed directly on your booking. They charged different rates for different guests. Also, they do NOT uphold their policy for cancellation or changes made after the date listed on your reservation. Unfortunately we stayed during the Sargassum and disappointed the hotel did not communicate that the beach was unusable due to all the seaweed. The smell also was so bad it made some in our party nauseous and sick. The hotel does not work collaboratively with Expedia. Positives were the rooms were nice, the coffee Aromas was excellent and the staff remember what you order each day! The restaurants were also pretty good. We did tire of the lunch buffets but ate at the seafood, French, hibachi, Italian and Mexican restaurants. Mexican was our least favorite. Hotel itself is extremely large and spread out. We had to get picked up by golf carts from hotel for certain nights to get to our dinner reservation. Overall nice stay as there were plenty of pools to swim in but the whole point was to go for the ocean as well. We had to pay to go one mile down the road to a completely clear beach. We went with our whole family and that’s what made the trip better.
You will be charged more taxes by the hotel than what is listed directly on your booking. They charged different rates for different guests. Also, they do NOT uphold their policy for cancellation or changes made after the date listed on your reservation. Unfortunately we stayed during the Sargassum and disappointed the hotel did not communicate that the beach was unusable due to all the seaweed. The smell also was so bad it made some in our party nauseous and sick. The hotel does not work collaboratively with Expedia. Positives were the rooms were nice, the coffee Aromas was excellent and the staff remember what you order each day! The restaurants were also pretty good. We did tire of the lunch buffets but ate at the seafood, French, hibachi, Italian and Mexican restaurants. Mexican was our least favorite. Hotel itself is extremely large and spread out. We had to get picked up by golf carts from hotel for certain nights to get to our dinner reservation. Overall nice stay as there were plenty of pools to swim in but the whole point was to go for the ocean as well. We had to pay to go one mile down the road to a completely clear beach. We went with our whole family and that’s what made the trip better.
10
Sheila
3 de nov. de 2025
·
A estadia foi de 7 noites
Beautiful resort!! Very clean and well taken care of. Our room was incredible. Every dining room and pool area was its own unique experience, which we loved. Every staff member made us feel so welcome. We will definitely be back.
Beautiful resort!! Very clean and well taken care of. Our room was incredible. Every dining room and pool area was its own unique experience, which we loved. Every staff member made us feel so welcome. We will definitely be back.
6
Devendra
27 de out. de 2025
·
A estadia foi de 5 noites
It was ok, won't go back though. You get what you pay for! There were too many misses. Firstly, check in took too long. 45 mins with only 1 person working at the counter. We paid $750 CAD ($505 USD) to upgrade to 1 bedroom suite for 5 nights since it has 2 full washrooms. On the website it clearly states the 1 bedroom comes with platinum level. But they demanded additional $700 for that which would be well over $1400 CAD to get the platinum level. This was so disappointing. When I asked why we aren't getting the platinum as stated on the website.. they said it's if u had booked 1 bedroom directly on the website you would get platinum but because it's an upgrade we can't offer it. Thats just unbelievable! I stated this should have been written on the website and he said "yah so sorry". so we paid for the upgrade but didn't get the platinum. There were no welcome drinks during check in either. Roberto at the front desk did not give any info at all. No resort map, no dining options, no kids club or activities info, nothing at all. I had to ask about all this myself and was then given the resort map and told to talk to concierge for dinner resos. The lady concierge was helpful. We booked 1 dinner reservation before arriving, and 2 after. The bracelets were extremely tight and sharp and uncomfortable. Wifi is $50 usd per person Beach doesnt exist. Service was mixed. Food was above average. Didnt like the open concept bathrooms. Toilet stalls had no exhaust fans.
It was ok, won't go back though. You get what you pay for! There were too many misses. Firstly, check in took too long. 45 mins with only 1 person working at the counter. We paid $750 CAD ($505 USD) to upgrade to 1 bedroom suite for 5 nights since it has 2 full washrooms. On the website it clearly states the 1 bedroom comes with platinum level. But they demanded additional $700 for that which would be well over $1400 CAD to get the platinum level. This was so disappointing. When I asked why we aren't getting the platinum as stated on the website.. they said it's if u had booked 1 bedroom directly on the website you would get platinum but because it's an upgrade we can't offer it. Thats just unbelievable! I stated this should have been written on the website and he said "yah so sorry". so we paid for the upgrade but didn't get the platinum. There were no welcome drinks during check in either. Roberto at the front desk did not give any info at all. No resort map, no dining options, no kids club or activities info, nothing at all. I had to ask about all this myself and was then given the resort map and told to talk to concierge for dinner resos. The lady concierge was helpful. We booked 1 dinner reservation before arriving, and 2 after. The bracelets were extremely tight and sharp and uncomfortable. Wifi is $50 usd per person Beach doesnt exist. Service was mixed. Food was above average. Didnt like the open concept bathrooms. Toilet stalls had no exhaust fans.
6
DANILO
8 de set. de 2025
·
A estadia foi de 6 noites
We upgraded to a walkout pool just to get bit by mosquitoes and there were construction across making it noisy.
We upgraded to a walkout pool just to get bit by mosquitoes and there were construction across making it noisy.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe e os mordomos são amplamente elogiados pela simpatia, dedicação e atenção. As frustrações incluem longas esperas no check-in, ofertas insistentes para planos de associação, dificuldade em conseguir reservas para o jantar e, ocasionalmente, atendimento lento ou inconsistente na piscina e na recepção.
Avaliações dos hóspedes relacionadas
10
Alma
4 de nov. de 2025
·
A estadia foi de 4 noites
I upgraded and Platinum and wouldn’t do it any other way. I had a butler who catered to me 24 hours a day. My butler made my dinner reservations and would pick me up in the golf cart within minutes when I need to go to a different part of the resort. The roof top bar was beautiful. My favorite was the service.
I upgraded and Platinum and wouldn’t do it any other way. I had a butler who catered to me 24 hours a day. My butler made my dinner reservations and would pick me up in the golf cart within minutes when I need to go to a different part of the resort. The roof top bar was beautiful. My favorite was the service.
6
Elizabeth
30 de out. de 2025
·
A estadia foi de 5 noites
Nice clean resort but food was disappointing. Service not the greatest. There is not much of a “beach” there.
Nice clean resort but food was disappointing. Service not the greatest. There is not much of a “beach” there.
10
Damian
19 de jul. de 2025
·
A estadia foi de 7 noites
Excellent hotels and amazing restaurants. Our concierge Alex was amazing. I will definitely return.
Excellent hotels and amazing restaurants. Our concierge Alex was amazing. I will definitely return.
6
Phil Maurice
20 de nov. de 2025
·
A estadia foi de 7 noites
Ventus was amazing the staff was great and the site is immaculate. The biggest problem with it was the high pressure sales to buy into the Ventus hotel. This is extremely disappointing and something to consider when booking this hotel. Time spent in paradise should come with no pressures especially to spend more money. Truly disappointed.
Ventus was amazing the staff was great and the site is immaculate. The biggest problem with it was the high pressure sales to buy into the Ventus hotel. This is extremely disappointing and something to consider when booking this hotel. Time spent in paradise should come with no pressures especially to spend more money. Truly disappointed.
10
Yedideyah
10 de nov. de 2025
·
A estadia foi de 3 noites
Great customer service.
Great customer service.
10
Patrick
22 de jun. de 2025
·
A estadia foi de 7 noites
This is a great resort! Dining options were very good, no complaints at any of the restaurants! Service was above and beyond! Friendly staff, opt for the Platinum- easy check in, great service, butlers who check several times a day to see if there’s anything you need. Ventus, where we stayed was great, quieter than Marina El Cid, walked all the property- Ventus Ha was very nice also. We truly have ZERO complaints! One excursion we booked (outside booking) the transportation mixed up, we had the resort get us a Taxi, and it was great - the driver took us into Cancun (40 minute ride), I went to pay him, he said, no, he’ll pick us up later (6 hours) and we can pay him when we get back to the hotel - so nice!! Safe place, great people. One thing to be aware of - when you book through Expedia, you only get WiFi for two devices, we had to pay extra for other devices (cell service for us wasn’t very good - Verizon). Overall, we highly recommend this entire resort!
This is a great resort! Dining options were very good, no complaints at any of the restaurants! Service was above and beyond! Friendly staff, opt for the Platinum- easy check in, great service, butlers who check several times a day to see if there’s anything you need. Ventus, where we stayed was great, quieter than Marina El Cid, walked all the property- Ventus Ha was very nice also. We truly have ZERO complaints! One excursion we booked (outside booking) the transportation mixed up, we had the resort get us a Taxi, and it was great - the driver took us into Cancun (40 minute ride), I went to pay him, he said, no, he’ll pick us up later (6 hours) and we can pay him when we get back to the hotel - so nice!! Safe place, great people. One thing to be aware of - when you book through Expedia, you only get WiFi for two devices, we had to pay extra for other devices (cell service for us wasn’t very good - Verizon). Overall, we highly recommend this entire resort!
6
Devendra
27 de out. de 2025
·
A estadia foi de 5 noites
It was ok, won't go back though. You get what you pay for! There were too many misses. Firstly, check in took too long. 45 mins with only 1 person working at the counter. We paid $750 CAD ($505 USD) to upgrade to 1 bedroom suite for 5 nights since it has 2 full washrooms. On the website it clearly states the 1 bedroom comes with platinum level. But they demanded additional $700 for that which would be well over $1400 CAD to get the platinum level. This was so disappointing. When I asked why we aren't getting the platinum as stated on the website.. they said it's if u had booked 1 bedroom directly on the website you would get platinum but because it's an upgrade we can't offer it. Thats just unbelievable! I stated this should have been written on the website and he said "yah so sorry". so we paid for the upgrade but didn't get the platinum. There were no welcome drinks during check in either. Roberto at the front desk did not give any info at all. No resort map, no dining options, no kids club or activities info, nothing at all. I had to ask about all this myself and was then given the resort map and told to talk to concierge for dinner resos. The lady concierge was helpful. We booked 1 dinner reservation before arriving, and 2 after. The bracelets were extremely tight and sharp and uncomfortable. Wifi is $50 usd per person Beach doesnt exist. Service was mixed. Food was above average. Didnt like the open concept bathrooms. Toilet stalls had no exhaust fans.
It was ok, won't go back though. You get what you pay for! There were too many misses. Firstly, check in took too long. 45 mins with only 1 person working at the counter. We paid $750 CAD ($505 USD) to upgrade to 1 bedroom suite for 5 nights since it has 2 full washrooms. On the website it clearly states the 1 bedroom comes with platinum level. But they demanded additional $700 for that which would be well over $1400 CAD to get the platinum level. This was so disappointing. When I asked why we aren't getting the platinum as stated on the website.. they said it's if u had booked 1 bedroom directly on the website you would get platinum but because it's an upgrade we can't offer it. Thats just unbelievable! I stated this should have been written on the website and he said "yah so sorry". so we paid for the upgrade but didn't get the platinum. There were no welcome drinks during check in either. Roberto at the front desk did not give any info at all. No resort map, no dining options, no kids club or activities info, nothing at all. I had to ask about all this myself and was then given the resort map and told to talk to concierge for dinner resos. The lady concierge was helpful. We booked 1 dinner reservation before arriving, and 2 after. The bracelets were extremely tight and sharp and uncomfortable. Wifi is $50 usd per person Beach doesnt exist. Service was mixed. Food was above average. Didnt like the open concept bathrooms. Toilet stalls had no exhaust fans.
8
Patricia
8 de jul. de 2025
·
A estadia foi de 4 noites
Overall this was a nice property and it suited what we needed. The only bad thing I would say is that we were told that to dine at the non buffet hotels we needed to make reservations 2 days in advance at the most. We arrived on a Thursday and when we were told this we immediately to the concierge where we were told to make reservations for Saturday night and then tried Sunday. They told us that all restaurants were booked up until Tuesday. We left Monday morning. Only other thing is that there was no pool side service for drinks. And if there was we never saw them. Other than that it was a much needed vacation and we enjoyed our time to relax
Overall this was a nice property and it suited what we needed. The only bad thing I would say is that we were told that to dine at the non buffet hotels we needed to make reservations 2 days in advance at the most. We arrived on a Thursday and when we were told this we immediately to the concierge where we were told to make reservations for Saturday night and then tried Sunday. They told us that all restaurants were booked up until Tuesday. We left Monday morning. Only other thing is that there was no pool side service for drinks. And if there was we never saw them. Other than that it was a much needed vacation and we enjoyed our time to relax
10
Abigail
18 de nov. de 2025
·
A estadia foi de 7 noites
Excellent and hardworking staff. Great food!
Excellent and hardworking staff. Great food!
4
Jomayra
20 de jul. de 2025
·
A estadia foi de 4 noites
The staff was a mixture of amazing and inattentive. The chefs and waiters they go above and beyond to make sure you feel taken care of and relaxed. But the first night we arrived we were waiting on services we had asked for night 1, 2 etc and we didn't receive the services until the day before we left. I feel the staff have good hearts but they are forgetful. During check in we didn't receive a map and we had to figure a lot of things on our own.
The staff was a mixture of amazing and inattentive. The chefs and waiters they go above and beyond to make sure you feel taken care of and relaxed. But the first night we arrived we were waiting on services we had asked for night 1, 2 etc and we didn't receive the services until the day before we left. I feel the staff have good hearts but they are forgetful. During check in we didn't receive a map and we had to figure a lot of things on our own.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Os hóspedes geralmente se sentem seguros e apreciam o fácil acesso entre os três resorts conectados e a proximidade de Puerto Morelos. Alguns acharam a localização um pouco remota.
Avaliações dos hóspedes relacionadas
8
Shaylon
6 de ago. de 2025
·
A estadia foi de 5 noites
This property was great! The facility was nice and clean. The staff was super friendly and accommodating! Olaf, at the front desk, was phenomenal! Getting to the property looks a bit sketchy but we always felt completely safe.
This property was great! The facility was nice and clean. The staff was super friendly and accommodating! Olaf, at the front desk, was phenomenal! Getting to the property looks a bit sketchy but we always felt completely safe.
10
Jason
7 de abr. de 2025
·
A estadia foi de 7 noites
Since you can go to all 3 of the El Cid properties which are connected you can choose whatever vibe you’re looking for. Calm and relaxed or active and fun. The resort is double gated and is very safe.
Since you can go to all 3 of the El Cid properties which are connected you can choose whatever vibe you’re looking for. Calm and relaxed or active and fun. The resort is double gated and is very safe.
10
Robert
26 de nov. de 2025
·
A estadia foi de 10 noites
I’d like to thank all the staff. Outstanding! Service and hospitality were second to none. Second time here. Will def come back. Something for everyone. Great food. Great pools. Clean rooms with comfy beds. Great location, close to town for an easy day trip. Made our 10 days very memorable.
I’d like to thank all the staff. Outstanding! Service and hospitality were second to none. Second time here. Will def come back. Something for everyone. Great food. Great pools. Clean rooms with comfy beds. Great location, close to town for an easy day trip. Made our 10 days very memorable.
10
Gaspar Israel
17 de mai. de 2025
·
A estadia foi de 7 noites
Pros: This recent trip to Cancun was my families 6th time visiting. We loved staying at the Ventus property, the hotel and surrounding resorts are amazing. The food is the best resort food we have ever had, drinks were okay. Service at ALL the restaurants was superb, we have a positive experience everywhere we went. We especially liked having access to all 3 resorts on the property. The options for activities and entertainment were great for the whole family. My young daughter and nephew loved going to the kids club, they had top notch care and activities. Rox, Claudia, Mar and Nikki did a great job with organizing and keeping things really fun. We will definitely consider going back to the Ventus properties, we loved our stay. Cons: The beach was disappointing, we were unable to swim. The positive is that the Puerto Morelos town is about a 4 minutes away in an uber and the beach there is stunning. We spent a day there and it made up for the lack of beach at Ventus. Keep up the great work, and thank you for our wonderful experience.
Pros: This recent trip to Cancun was my families 6th time visiting. We loved staying at the Ventus property, the hotel and surrounding resorts are amazing. The food is the best resort food we have ever had, drinks were okay. Service at ALL the restaurants was superb, we have a positive experience everywhere we went. We especially liked having access to all 3 resorts on the property. The options for activities and entertainment were great for the whole family. My young daughter and nephew loved going to the kids club, they had top notch care and activities. Rox, Claudia, Mar and Nikki did a great job with organizing and keeping things really fun. We will definitely consider going back to the Ventus properties, we loved our stay. Cons: The beach was disappointing, we were unable to swim. The positive is that the Puerto Morelos town is about a 4 minutes away in an uber and the beach there is stunning. We spent a day there and it made up for the lack of beach at Ventus. Keep up the great work, and thank you for our wonderful experience.
10
Victoria Van
27 de nov. de 2025
·
A estadia foi de 6 noites
The property was beautiful and very well maintained. We felt very safe all around the resort and Puerto Morelos. The food was amazing! By far the best food I’ve had at an all inclusive! We booked the platinum club package (unknowingly) and it was amazing. The staff really made the trip so enjoyable. The butlers were our favourite part. They felt like family by the time our stay was over. The only negative from our stay here was the beach. The water was very brown and stinky and there were so many bugs in the water close to shore, but not the seaweed I have been reading about in many other posts from resorts on the east coast side of Mexico.
The property was beautiful and very well maintained. We felt very safe all around the resort and Puerto Morelos. The food was amazing! By far the best food I’ve had at an all inclusive! We booked the platinum club package (unknowingly) and it was amazing. The staff really made the trip so enjoyable. The butlers were our favourite part. They felt like family by the time our stay was over. The only negative from our stay here was the beach. The water was very brown and stinky and there were so many bugs in the water close to shore, but not the seaweed I have been reading about in many other posts from resorts on the east coast side of Mexico.
8
Stacy
7 de ago. de 2025
·
A estadia foi de 4 noites
We liked that we had access to all 3 El Cid resorts and that they were walkable. Golf carts are available but may tale a bit during peak times. Never waited longer than 5 minutes for a cart. Restaurants were very delicious. The seaweed on the beach and smell of the seaweed made people stay away. All in all property was great.
We liked that we had access to all 3 El Cid resorts and that they were walkable. Golf carts are available but may tale a bit during peak times. Never waited longer than 5 minutes for a cart. Restaurants were very delicious. The seaweed on the beach and smell of the seaweed made people stay away. All in all property was great.
10
Tanya
24 de dez. de 2024
·
A estadia foi de 7 noites
Loved our stay. Great food, staff, activities and close to town. Loved the bike ride there too.
Loved our stay. Great food, staff, activities and close to town. Loved the bike ride there too.
8
Osazuwa Michael Ighoosagie, Enejan
11 de out. de 2025
·
A estadia foi de 6 noites
The location of hotel, stuff are friendly
The location of hotel, stuff are friendly
8
Jonathan
14 de nov. de 2024
·
A estadia foi de 6 noites
Property little remote, otherwise great.
Property little remote, otherwise great.
10
Marcelina
12 de jan. de 2025
·
A estadia foi de 7 noites
Overall great for the cost. Newer property section at Ventus where we stayed. Beautiful grounds, great selection of restaurants and very good food. Not too small and not too large, so very walkable. The sister properties Marina and Ha offered additional pools and restaurants. Only negatives, not the prettiest beach, but there is a very nice beach in town which is walking distance or a $12 taxi ride. Also, pools are on the cold side and seemed like only front pool was heated. Overall, very nice time at a great place and I would recommend.
Overall great for the cost. Newer property section at Ventus where we stayed. Beautiful grounds, great selection of restaurants and very good food. Not too small and not too large, so very walkable. The sister properties Marina and Ha offered additional pools and restaurants. Only negatives, not the prettiest beach, but there is a very nice beach in town which is walking distance or a $12 taxi ride. Also, pools are on the cold side and seemed like only front pool was heated. Overall, very nice time at a great place and I would recommend.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Muitos hóspedes avaliam a comida como boa a excelente, com muitas opções em buffets e restaurantes à la carte. No entanto, as reservas para o jantar podem ser difíceis de obter e alguns acharam os buffets repetitivos ou medianos.
Avaliações dos hóspedes relacionadas
10
Ying
5 de nov. de 2025
·
A estadia foi de 8 noites
All the staff were extremely friendly and welcoming. There were lots of fun activities and entertainment every day, and the environment around the hotel was beautiful and relaxing. The food was quite good — nothing extraordinary, but solid and satisfying. My favorite place was the café, where you could always grab a snack whenever you felt hungry. The only minor inconvenience was that for dinner, if you didn’t want the buffet and wanted to try one of the à la carte restaurants, you had to make a reservation two days in advance — and sometimes if you went too late, they were already fully booked. Overall, it was a great stay and I would definitely come back again! 🌴
All the staff were extremely friendly and welcoming. There were lots of fun activities and entertainment every day, and the environment around the hotel was beautiful and relaxing. The food was quite good — nothing extraordinary, but solid and satisfying. My favorite place was the café, where you could always grab a snack whenever you felt hungry. The only minor inconvenience was that for dinner, if you didn’t want the buffet and wanted to try one of the à la carte restaurants, you had to make a reservation two days in advance — and sometimes if you went too late, they were already fully booked. Overall, it was a great stay and I would definitely come back again! 🌴
8
Michael
21 de jun. de 2025
·
A estadia foi de 4 noites
The property and grounds are gorgeous. Staff is awesome. Food is solid. 4 stars for 2 reasons. One, we had trouble making reservations for most nights we were there (3 out of 4). Two,
The property and grounds are gorgeous. Staff is awesome. Food is solid. 4 stars for 2 reasons. One, we had trouble making reservations for most nights we were there (3 out of 4). Two,
8
Stacy
7 de ago. de 2025
·
A estadia foi de 4 noites
We liked that we had access to all 3 El Cid resorts and that they were walkable. Golf carts are available but may tale a bit during peak times. Never waited longer than 5 minutes for a cart. Restaurants were very delicious. The seaweed on the beach and smell of the seaweed made people stay away. All in all property was great.
We liked that we had access to all 3 El Cid resorts and that they were walkable. Golf carts are available but may tale a bit during peak times. Never waited longer than 5 minutes for a cart. Restaurants were very delicious. The seaweed on the beach and smell of the seaweed made people stay away. All in all property was great.
10
Martyna
19 de set. de 2025
·
A estadia foi de 7 noites
We had a wonderful stay at this resort. Food was excellent at the buffets and à la cart. There were a ton of options and the quality, freshness and tastes were great. I want to shout out Liliana who made us eggs every morning in the French restaurant. She was so kind and awesome at her job. The rooms were simple, clean, modern and functional. The pools were awesome as well with a lot of options. If you wanted something quiet or you wanted a party there were options. each pool had a shallow area for kids, which was fantastic. There were a lot of great activities such as Pickleball or staff lead exercises such as stretch stretching (shoutout to Raul)! We really enjoyed the taco Fest and the Independence Day celebrations. The effort to decorate and entertain was amazing. Some things that weren’t so great were the beach which was unusable due to seaweed and the smell. Also wish that there were straws available for those who needed them (such as kids). To add to that it would be nice to have lids for coffee, especially when you take it on the go. Overall, a really great resort although there was no beach the rest of it made up for it. Thank you
We had a wonderful stay at this resort. Food was excellent at the buffets and à la cart. There were a ton of options and the quality, freshness and tastes were great. I want to shout out Liliana who made us eggs every morning in the French restaurant. She was so kind and awesome at her job. The rooms were simple, clean, modern and functional. The pools were awesome as well with a lot of options. If you wanted something quiet or you wanted a party there were options. each pool had a shallow area for kids, which was fantastic. There were a lot of great activities such as Pickleball or staff lead exercises such as stretch stretching (shoutout to Raul)! We really enjoyed the taco Fest and the Independence Day celebrations. The effort to decorate and entertain was amazing. Some things that weren’t so great were the beach which was unusable due to seaweed and the smell. Also wish that there were straws available for those who needed them (such as kids). To add to that it would be nice to have lids for coffee, especially when you take it on the go. Overall, a really great resort although there was no beach the rest of it made up for it. Thank you
4
Crystal
3 de ago. de 2025
·
A estadia foi de 5 noites
Buffet food was low quality, I guess due to mass quantities. Mold on room walls and bathroom/shower. Dont like that you cannot make a reservation to restaurants until on property, yet everything is booked when you arrive. No towel service after 6, but the pool is open til 1030. The room smelled awful and the beds were uncomfortable. The waitstaff was highly attentive and the pools qere great, but other than that, was very disappointed. I even brought the mold to the front desks' artention and they completely ignored it. Walked over to Ventus Ha - completely different experience. The place looked and smelled great, the food was good. Ventus at Marina left us not wanting to go back at all!
Buffet food was low quality, I guess due to mass quantities. Mold on room walls and bathroom/shower. Dont like that you cannot make a reservation to restaurants until on property, yet everything is booked when you arrive. No towel service after 6, but the pool is open til 1030. The room smelled awful and the beds were uncomfortable. The waitstaff was highly attentive and the pools qere great, but other than that, was very disappointed. I even brought the mold to the front desks' artention and they completely ignored it. Walked over to Ventus Ha - completely different experience. The place looked and smelled great, the food was good. Ventus at Marina left us not wanting to go back at all!
10
Patrick
22 de jun. de 2025
·
A estadia foi de 7 noites
This is a great resort! Dining options were very good, no complaints at any of the restaurants! Service was above and beyond! Friendly staff, opt for the Platinum- easy check in, great service, butlers who check several times a day to see if there’s anything you need. Ventus, where we stayed was great, quieter than Marina El Cid, walked all the property- Ventus Ha was very nice also. We truly have ZERO complaints! One excursion we booked (outside booking) the transportation mixed up, we had the resort get us a Taxi, and it was great - the driver took us into Cancun (40 minute ride), I went to pay him, he said, no, he’ll pick us up later (6 hours) and we can pay him when we get back to the hotel - so nice!! Safe place, great people. One thing to be aware of - when you book through Expedia, you only get WiFi for two devices, we had to pay extra for other devices (cell service for us wasn’t very good - Verizon). Overall, we highly recommend this entire resort!
This is a great resort! Dining options were very good, no complaints at any of the restaurants! Service was above and beyond! Friendly staff, opt for the Platinum- easy check in, great service, butlers who check several times a day to see if there’s anything you need. Ventus, where we stayed was great, quieter than Marina El Cid, walked all the property- Ventus Ha was very nice also. We truly have ZERO complaints! One excursion we booked (outside booking) the transportation mixed up, we had the resort get us a Taxi, and it was great - the driver took us into Cancun (40 minute ride), I went to pay him, he said, no, he’ll pick us up later (6 hours) and we can pay him when we get back to the hotel - so nice!! Safe place, great people. One thing to be aware of - when you book through Expedia, you only get WiFi for two devices, we had to pay extra for other devices (cell service for us wasn’t very good - Verizon). Overall, we highly recommend this entire resort!
10
Abigail
18 de nov. de 2025
·
A estadia foi de 7 noites
Excellent and hardworking staff. Great food!
Excellent and hardworking staff. Great food!
6
Alexandra
20 de out. de 2025
·
A estadia foi de 7 noites
We had two rooms at this property from Oct 11th-18th. Our family of 5 (2 adults, 2 teens & child) stayed in Ventus, and my MIL stayed in the Marina. We’ve been all over Mexico every year for holiday, and was excited to try the ‘El CID’ brand due to the rave reviews. I literally could not find more than one or two negative reviews for this place, but unfortunately im going to have to ruin that streak: Pros: The food! This resort takes pride in their restaurants, and the servers and chefs are well beyond the standard all-inclusive dining experiences. Kobo - Japanese Teppanyaki (5 stars! My favorite) Make sure you go in hungry, because it’s a lot of food!! Trattoria De Gulio - Italian (Our least favourite but was still decent - recommend the calamari) El Alcázar - Mediterranean (5 stars - this was my husband’s favourite. Absolutely delicious & fresh) Aakat - (4 stars- My MIL’s favorite for the roast burger, and I devoured the flank steak on a volcano stone medium rare) the side of corn was no bueno, and at all costs avoid the cheese dessert! It smelt and tasted like mouldy laundry left too long in the washing machine. Corn flake with Tequila was a hit though. French Restaurant - (3 stars - I liked the French onion soup, and salmon was just okay) The breakfast buffet buffet was good, lunch options great, dinner.. no good. Needs structure. Cons: Surprise charges ($200 more than Expedia advised, pushy/rude staff, dirty beach, no entertainment at night, spotty housekeeping)
We had two rooms at this property from Oct 11th-18th. Our family of 5 (2 adults, 2 teens & child) stayed in Ventus, and my MIL stayed in the Marina. We’ve been all over Mexico every year for holiday, and was excited to try the ‘El CID’ brand due to the rave reviews. I literally could not find more than one or two negative reviews for this place, but unfortunately im going to have to ruin that streak: Pros: The food! This resort takes pride in their restaurants, and the servers and chefs are well beyond the standard all-inclusive dining experiences. Kobo - Japanese Teppanyaki (5 stars! My favorite) Make sure you go in hungry, because it’s a lot of food!! Trattoria De Gulio - Italian (Our least favourite but was still decent - recommend the calamari) El Alcázar - Mediterranean (5 stars - this was my husband’s favourite. Absolutely delicious & fresh) Aakat - (4 stars- My MIL’s favorite for the roast burger, and I devoured the flank steak on a volcano stone medium rare) the side of corn was no bueno, and at all costs avoid the cheese dessert! It smelt and tasted like mouldy laundry left too long in the washing machine. Corn flake with Tequila was a hit though. French Restaurant - (3 stars - I liked the French onion soup, and salmon was just okay) The breakfast buffet buffet was good, lunch options great, dinner.. no good. Needs structure. Cons: Surprise charges ($200 more than Expedia advised, pushy/rude staff, dirty beach, no entertainment at night, spotty housekeeping)
10
DARIN
5 de jul. de 2025
·
A estadia foi de 6 noites
We love everything about The Ventus! The grounds are gorgeous and the people are very helpful and friendly. Restaurants are superb.
We love everything about The Ventus! The grounds are gorgeous and the people are very helpful and friendly. Restaurants are superb.
10
Robert Alan
16 de dez. de 2024
·
A estadia foi de 7 noites
Absolutely incredible food, location and great staff. The resort is spotless and there are so many dining options.
Absolutely incredible food, location and great staff. The resort is spotless and there are so many dining options.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Wanda Adriana
21 de jun. de 2024
·
A estadia foi de 4 noites
Excelente
Excelente
10
Jose
29 de ago. de 2023
·
A estadia foi de 4 noites
Excelente
Excelente
10
Ricardo Javier
há 4 semanas
·
A estadia foi de 3 noites
Muy bonito hotel, excelente atencion!
Muy bonito hotel, excelente atencion!
6
Elias
28 de jul. de 2026
·
A estadia foi de 2 noites
Everything ok except two things. Seaweed everywhere and the egg smell that comes with it. You had to pay tonnes of money to get WiFi for the kids, work phones, computer etc. Crazy experience. Otherwise clean and fun with the crock and kids liked the pool with the slide and jump.
Everything ok except two things. Seaweed everywhere and the egg smell that comes with it. You had to pay tonnes of money to get WiFi for the kids, work phones, computer etc. Crazy experience. Otherwise clean and fun with the crock and kids liked the pool with the slide and jump.
10
Morten
26 de jul. de 2026
·
A estadia foi de 5 noites
Det var helt fantastisk at bo på Ventus Ha. Personalet - især Wendy og Moises - var så hjælpsomme. Der er masser af dyreliv omkring hotellet. Både næsebjørne, krokodiller, vaskebjørne og endda en stor slange. Room service menuen var ikke helt until; de havde meget få af de listede ting. Vær opmærksom på, at de meget gerne vil have dig til at skrive dig op til deres point-program. Vi gik til præsentationen, som egentlig var fin langt hen ad vejen. Dog følte vinos presset af deres manager til sidst. Han ville ikke helt acceptere vores nej, men have os til at skrive under på en aftale til over 40.000 dollars. Vi fik ikke engang mulighed for at se betingelserne igennem hjemme. Det virkede lidt som snyd. Dette var på Ventus at Marina. Men alt andet var helt i top! Alle restauranter var virkelig gode! Man skal opleve Kobo!
Det var helt fantastisk at bo på Ventus Ha. Personalet - især Wendy og Moises - var så hjælpsomme. Der er masser af dyreliv omkring hotellet. Både næsebjørne, krokodiller, vaskebjørne og endda en stor slange. Room service menuen var ikke helt until; de havde meget få af de listede ting. Vær opmærksom på, at de meget gerne vil have dig til at skrive dig op til deres point-program. Vi gik til præsentationen, som egentlig var fin langt hen ad vejen. Dog følte vinos presset af deres manager til sidst. Han ville ikke helt acceptere vores nej, men have os til at skrive under på en aftale til over 40.000 dollars. Vi fik ikke engang mulighed for at se betingelserne igennem hjemme. Det virkede lidt som snyd. Dette var på Ventus at Marina. Men alt andet var helt i top! Alle restauranter var virkelig gode! Man skal opleve Kobo!
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 12:00
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As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-16: 665.6810537955323USD
- 2026-09-17: 285.35716855261234USD
- 2026-09-18: 285.35716855261234USD
- 2026-09-19: 285.35716855261234USD
- 2026-09-20: 284.63145375567626USD
- 2026-09-21: 284.4551316528626USD
- 2026-09-22: 284.4551316528626USD
- 2026-09-23: 284.4551316528626USD
- 2026-09-24: 284.63145375567626USD
- 2026-09-25: 285.35716855261234USD
- 2026-09-26: 285.35716855261234USD
- 2026-09-27: 285.35716855261234USD
- 2026-09-28: 284.63145375567626USD
- 2026-09-29: 284.63145375567626USD
- 2026-09-30: 284.63145375567626USD
- 2026-10-01: 285.35716855261234USD
- 2026-10-02: 285.35716855261234USD
- 2026-10-03: 273.6741343417053USD
- 2026-10-04: 273.6741343417053USD
- 2026-10-05: 273.6741343417053USD
- 2026-10-06: 273.6741343417053USD
- 2026-10-07: 273.6741343417053USD
- 2026-10-08: 285.35716855261234USD
- 2026-10-09: 273.6741343417053USD
- 2026-10-10: 273.6741343417053USD
- 2026-10-11: 285.35716855261234USD
- 2026-10-12: 273.6741343417053USD
- 2026-10-13: 273.6741343417053USD
- 2026-10-14: 285.35716855261234USD
- 2026-10-15: 285.35716855261234USD
- 2026-10-16: 273.6741343417053USD
- 2026-10-17: 285.35716855261234USD
- 2026-10-18: 273.6741343417053USD
- 2026-10-19: 285.35716855261234USD
- 2026-10-20: 273.6741343417053USD
- 2026-10-21: 292.6031223020325USD
- 2026-10-22: 292.6031223020325USD
- 2026-10-23: 292.6031223020325USD
- 2026-10-24: 292.6031223020325USD
- 2026-10-25: 292.6031223020325USD
- 2026-10-26: 273.6741343417053USD
- 2026-10-27: 285.35716855261234USD
- 2026-10-28: 285.35716855261234USD
- 2026-10-29: 285.35716855261234USD
- 2026-10-30: 273.6741343417053USD
- 2026-10-31: 273.6741343417053USD
- 2026-11-01: 285.35716855261234USD
- 2026-11-02: 273.6741343417053USD
- 2026-11-03: 273.6741343417053USD
- 2026-11-04: 285.35716855261234USD
- 2026-11-05: 273.6741343417053USD
- 2026-11-06: 273.6741343417053USD
- 2026-11-07: 345.7412434777222USD
- 2026-11-08: 331.4065455715943USD
- 2026-11-09: 350.3255831141968USD
- 2026-11-10: 350.3255831141968USD
- 2026-11-11: 365.7223830023804USD
- 2026-11-12: 365.7223830023804USD
- 2026-11-13: 365.7223830023804USD
- 2026-11-14: 331.4065455715943USD
- 2026-11-15: 331.4065455715943USD
- 2026-11-16: 237.8563619397583USD
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- A idade mínima para efetuar o check-in neste alojamento é de 21 anos
- Este alojamento aceita cartões de crédito; não se aceita numerário
- O alojamento dispõe dos seguintes elementos de segurança: detetor de monóxido de carbono e detetor de fumo.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Terá de efetuar uma reserva se quiser desfrutar de massagens ou aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este alojamento antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- As áreas públicas dispõem de internet sem fios grátis (limite máximo de aparelhos ligados: 4).
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Estacionamento
Serviço de transporte ao aeroporto
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Serviço de estacionamento
Balcão de turismo
Atividades
Piscina
Jardim
Praia (na proximidade)
Pesca
Piscina exterior
Mobiliário de exterior
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Estacionamento
Estacionamento
Serviço de transporte ao aeroporto
Serviço de estacionamento
Parking Onsite
Internet
Wi-fi
Serviços
Balcão de turismo
Serviços de limpeza
Instalações para banquetes
Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
Geral
Restaurante
Quartos de não fumadores
Massagem
Spa/Health club
Sala familiar
Beach Sun Loungers