Name: Extended Stay America Select Suites - Lakeland
Address: 4000 North Florida Ave, Lakeland, Florida, United States of America, Lakeland, Florida, US
Price range: $55–$69 per night
Rating: 7.34

What guests think

Reviews for Extended Stay America Select Suites - Lakeland paint a mixed picture, with sharp contrasts between guests praising friendly staff and low prices and others reporting serious cleanliness problems, safety concerns around the property, and inconsistent front-desk staffing and policies.

Numerous reviews cite roaches, dirty floors and bedding, strong smoke or marijuana smells, mold, and broken or missing items like TVs, locks, key cards, towels, and kitchenware. Service feedback varies widely: while several applaud specific staff members, others describe rude interactions, unattended desks, delayed or withheld deposits, and check-in/checkout issues. Some guests found the rooms simple, quiet, or clean for the price, and the location is close to I-4 and shopping/dining. Overall, expect a basic budget stay with significant inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are limited, with recurring issues like a broken elevator, key card systems down, poor parking lot lighting, and rundown or dirty common areas.

Related guest reviews

4

Paul

Jan 22, 2024

·

Stayed 3 nights

I have stayed at Extended Stay hotels before and they have all been fairly nice. This one was the exception. It definitely needs more maintenance. The entire place felt unclean. There was dirt and trash on the floor by the elevator for the entire three days that I was there. Didn't seem like there was a staff to clean up the place. The floors seemed sticky and disgusting as if there were mopped with dirty water. In the elevator there was an unpleasant odor and the rest of the building just didn't have a clean smell to it. In my room the shower faucet had a significant leak and the pipe to the shower head was duck taped, I suppose to fix another leak. The kitchenet was old and very lacking. No plates, cups glasses, other utensils or cookware. I understand why these items may not want to be left in the rooms but there should be an option to get them from and return them to the front desk if desired.

2

Willie

Jan 28, 2024

·

Stayed 2 nights

Upon arriving late the window was shut(rusted rolling shade). The attended talked to me through the shade the entire until it was time to show id and pay a deposit. The halls we filthy and the elevator was creepy. Got to the room and opened the door and it smelled like urine (alley stench). I immediately returned to the window and canceled my stay. I am now fighting for a refund.

6

Jeremy

May 24, 2024

·

Stayed 1 night

My biggest complaint about the place is that they're key machines were down and I can't get into the building. I can't get into my room. I have to be let in because their machines are down. And I don't even have a key from my room

2

Kari

Jan 3, 2023

·

Stayed 2 nights

I would never go back there bed uncomfortable. No Towels in the room. Elevator was broken we where on the 4th floor. Ask for more pillows they didn't have any. Floor was dirty. Kids all over the floors that live there.

2

Emerito

Dec 26, 2024

·

Stayed 1 night

When i got there to check in had to wait 20 minutes, for the front desk person to check me in, then she said they dont take cash for a deposit, so i left to put my money on my card and came back and she wasnt there again and i had to wait another whole 20 minutes, plus the lobby to stinky, the elevator was stinky and dirty, and the floor in the room was dirty, couldn't even walk barefoot if not your feet looked like you were walking barefoot on dirt, never again

2

JohnPaul

Apr 3, 2023

·

Stayed 1 night

It looked dirty outside

6

Michael

Apr 22, 2024

·

Stayed 1 night

Hallways was alittle dir t y

2

Luis

Jan 16, 2023

·

Stayed 19,372 nights

Everything was wrong. Elevator wasn’t working they made me wait two hours to check in rooms look like jail cells. Tv wasn’t working no remote

6

Allen

Feb 18, 2025

·

Stayed 2 nights

We were a late arrival and they had no key cards available. A staff member had to let us in our room. Front desk staff wasn’t very friendly

4

Kesha

Dec 30, 2024

·

Stayed 3 nights

BEWARE!!!! This property is a high drug traffic area!!! I called this property a day before my check-in to let them know I was traveling from out of town & needed to find out if I had to pay anything upon arrival since my rooms were booked/paid through Expedia, the receptionist clearly stated not once, but twice, that I was all set & that all I had to do was check in.. Upon arrival, I had to put up a $100 deposit PER ROOM before checking in & I only had cash. They do NOT accept cash, only debit or credit card. The receptionist was VERY unprofessional when I got to the front desk, she continues to stand in the back folding clothes out of their dryer behind the desk, knowing that I was there to check-in. The area is a high traffic drug area as I witnessed several times, drug activity going on in the parking lot (passing of drugs back & forth through car windows) A car would pull up and drive to someone standing in the parking lot, they would walk over to their car & remove something from their pocket & hand it through the window to the driver of the car & then put something into their pocket. The lighting in the parking lot was very poor. Once we got checked into the rooms, the rooms were not thoroughly cleaned (dirty sheets on the beds, stains in/on the sinks, hair in tubs, broken grab bars in the tub that was patched together with tape, torn furniture, and lastly, NASTY TOILETS!!! (Luckily I brought my own sheets and purchased cleaning supplies from the local Walmart)

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Cleanliness

Cleanliness feedback is largely negative, with frequent reports of roaches, dirty floors and bedding, strong odors (smoke, marijuana, urine), mold, rust, and stained bathrooms; a few reviews mention clean rooms.

Related guest reviews

2

hilda

May 1, 2025

·

Stayed 1 night

Lots of roaches

2

Maria

Dec 29, 2024

·

Stayed 1 night

Dirty not smoke free

2

Sabrina

Jun 30, 2024

·

Stayed 2 nights

my room issues: bath tub had stains and rust on the bottom of the tub, the bar that people use to grasp them selves was broken in half and it was rigged together using saran wrap, the desk in the room contained some liquid that solidified (looked like candle wax maybe) so I can tell that no housekeeping was there, sheets had dirt in it--not even sure if the linen was cleaned---sure did not smell like it floors where dirty (dirt and sand all over), no bath amenities were available.

2

Crystal

Jan 13, 2023

·

Stayed 1 night

Dirty, smelly, and overall gross. Definitely not what I expected from an Extended Stay! This was roach motel level gross

2

Michele

May 3, 2025

·

Stayed 2 nights

I spent 10 minutes in the room before i discovered German coach roaches and a what looked to be a piece of rat poop. I left right after

2

Oscar

Mar 15, 2024

·

Stayed 1 night

Dirty room cockroaches every where in the room, naste toilet, nasty bed

2

Cornel

Apr 7, 2024

·

Stayed 2 nights

Horrible hotel. Mold everywhere in the room . Bad smell.

2

Cornelios

Jul 9, 2025

·

Stayed 1 night

Roaches

2

bobby

Dec 15, 2024

·

Stayed 2 nights

The hotel had a bad smell on the floor the room was on. The room had bugs everywhere and the appliances were rusted. I left 5 minutes after checking in. They still charged me for the stay and I am currently trying to get my money back.

2

Justin

Jun 29, 2025

·

Stayed 1 night

Horrible hotel. Drug activity all day and night. Noisy. Blood on walls in bathroom.

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Rooms

Rooms are basic, and several reviews note uncomfortable beds, smoke smells in non-smoking rooms, and non-functioning TVs or door locks; a few guests found them quiet or adequate for the price.

Related guest reviews

6

Maritza

Mar 4, 2025

·

Stayed 4 nights

The was simply a plane jane space mostly just to sleep at night. There was no wow factor to it, bed wasn't very comfortable, the tv DID NOT work and it didn't offer anything to make you want to stay in the building. It was about 12 minutes away from the SEU school we needed to attend for several days.

6

Monica

Apr 28, 2025

·

Stayed 3 nights

It was a decent stay, did what it had to do. It’s a little rundown and the rooms aren’t the cleanest, as in the floors,( I have a bad habit of walking barefoot in hotel rooms) bathroom also looked a little dirty but I’m going to assume that was from their hard water. No blackout curtains. Other than that, it was okay. Wouldn’t book again but i just needed a place to stay so it got the job done. Bright side is the hallway smells like cleaning products so I know they clean the hallways often. Also if all you care about is a place to sleep and nothing fancy, it’s not too bad cause its was a very quiet stay.

6

John

Oct 28, 2023

·

Stayed 1 night

This is listed as non smoking, however you can smell smoke. The area is in a mixed business residential neighborhood ajacent to i4.

10

Carlos

Oct 25, 2023

·

Stayed 2 nights

Safe and clean rooms

6

Jeremy

May 24, 2024

·

Stayed 1 night

My biggest complaint about the place is that they're key machines were down and I can't get into the building. I can't get into my room. I have to be let in because their machines are down. And I don't even have a key from my room

4

Beverly

Dec 24, 2022

·

Stayed 1 night

I ended paying $28 more than what I reserved the room for with no explanation or breakdown of the fees. The place smelled awful. My husband had to adjust the legs on the bed himself because the legs at the end of the bed weren’t even touching the ground which made the bed very noisy. It had the most uncomfortable beds. No comfortable chairs to sit in, just hard cafeteria type chairs. And you can hear every noise outside.

2

David

Feb 2, 2025

·

Stayed 2 nights

So many negative things. I stayed 1 night and checked out early and went to a different hotel. Tv didn’t work. Toilet didn’t work. Electronic door locks didn’t work. Wont every go back.

6

Marcela

May 20, 2023

·

Stayed 1 night

We didn't like that after we chose a smoke free hotel, we were in the room with open windows because of the smoke smell. Very strong and disturbing.

4

Jeffrey

Mar 16, 2023

·

Stayed 1 night

With a kitchen unit I would have thought there would be a coffee maker in the room or available in lobby…neither was available. Also the mattress was rock solid.

4

JANELL

Dec 16, 2024

·

Stayed 1 night

When we entered our room the temp in the room was set at 60°. It was so cold. When we turned the heat up to 70° the floor and walls were super condensated and slippery. We got a towel out of the bathroom to clean the floor and it was probably the dirtiest floor I have ever had to experience in a hotel. They did not supply us with any supplies for the kitchen even though it had a kitchenette. I booked the hotel as 4 people staying in the room and they supplied us with towels for 2. Also, no coffee available in the morning even though it is in their pictures. No coffee pot in room either.

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Service

Service is inconsistent: some guests praise friendly, helpful staff, while many report rude or unprofessional interactions, unattended desks and long waits, booking or check-in issues, and deposit or refund frustrations.

Related guest reviews

2

Harris

Feb 15, 2025

·

Stayed 1 night

What stay, I booked the room at 930, when I got there at 1230 they had given my rooms away and stole my money.

2

Emerito

Dec 26, 2024

·

Stayed 1 night

When i got there to check in had to wait 20 minutes, for the front desk person to check me in, then she said they dont take cash for a deposit, so i left to put my money on my card and came back and she wasnt there again and i had to wait another whole 20 minutes, plus the lobby to stinky, the elevator was stinky and dirty, and the floor in the room was dirty, couldn't even walk barefoot if not your feet looked like you were walking barefoot on dirt, never again

2

James

Sep 1, 2024

·

Stayed 1 night

Was charged a fee for not rekeying my card before 11 am, even though I had rebooked almost 2 hours prior. I eent down to the desk at 11:02. No one was at the counter to rekey my card. I would like my money back please.

4

Andres

Jan 19, 2023

·

Stayed 19,371 nights

Upon checkin no towels in room . No toilet paper . In AM i could not get a hold of any staff at desk or calling . Had to call corporate office to get service. Very bad experience.

10

Ruby

Jun 11, 2025

·

Stayed 2 nights

Front desk was kind and Larry was very professional and helpful. Close too many places like mall,dining and I4.

6

Allen

Feb 18, 2025

·

Stayed 2 nights

We were a late arrival and they had no key cards available. A staff member had to let us in our room. Front desk staff wasn’t very friendly

8

Harry

Nov 26, 2024

·

Stayed 3 nights

The staff Angel was great we had an amazing attitude and was responsive with a any issues that we had.

10

Robert

Jan 19, 2025

·

Stayed 1 night

Door card didn’t work but staff woman saw me walking back to check-in and knew I had just checked in. She kindly walked me back to the room and let me in saving me a walk to the front desk.

10

Troy E

May 26, 2025

·

Stayed 1 night

Very pleased with my stay and with the staff. Going thru some hard times right now, but the manager on staff was very attentive and had me smiling and laughing and I definitely recommend!

2

Chiki

Jan 28, 2025

·

Stayed 1 night

My flight was delayed and due to not being on time I wasn’t able to check in after midnight and they said it was impossible to check in at that time. They didn’t compensate me or even called me back. Customer service wasnt the best either. They just didn’t care about me not having a place to sleep that night even after I explained my flight was delayed. Something I couldn’t control

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Location

Location is close to I-4 and shopping/dining, but multiple reviews describe a rundown area, people loitering, drug activity, and police presence.

Related guest reviews

6

John

Oct 28, 2023

·

Stayed 1 night

This is listed as non smoking, however you can smell smoke. The area is in a mixed business residential neighborhood ajacent to i4.

6

Jay

Mar 15, 2023

·

Stayed 1 night

It took us a while to find the place. The area was a bit rundown. There were people hanging outside the building that made us uncomfortable. We enter the premises and had to wait for 15 to 20 minutes for someone to show up at the reception. If we hadn't paid in advanced we would had walked out. The room was clean but the window blinds were broken. We asked for a queen bed and got a full.

6

AK

Sep 23, 2023

·

Stayed 2 nights

The facility is clean, check in was easy, the building is beautiful. But the negatives are I couldn’t check out at the desk, no one would open the widow though I heard people there. But it could be because the police were in the middle of arresting someone. I think prostitution is a problem there. I took everything with me when I was out during the day, wasn’t sure my stuff was safe. I haven’t gotten my deposit back they made me give them though I already paid through Expedia and Expedia wouldn’t help with the problem.

4

Richard

Dec 18, 2024

·

Stayed 1 night

I booked online and when I got to the front desk at 9:10 pm no one was there and had to wait about ten minutes before the lady showed up and once she did another person there interrupted and she kept talking to her and instead of helping me first she went to go look at a room so then another fifteen minutes later I finally got help never going here again not to mention the twekers walking around all night and morning also the smell of drugs up and down my hallway

10

Ruby

Jun 11, 2025

·

Stayed 2 nights

Front desk was kind and Larry was very professional and helpful. Close too many places like mall,dining and I4.

2

Kristin

Mar 9, 2025

·

Stayed 1 night

The place was dirty, it reeked of maijuana. I felt unsafe there. I ended up leaving around 3 am because i was too scared to fall asleep. I should have left much earlier, but i needed a break from driving. I would never recomend this hotel to anyone.

4

Kesha

Dec 30, 2024

·

Stayed 3 nights

BEWARE!!!! This property is a high drug traffic area!!! I called this property a day before my check-in to let them know I was traveling from out of town & needed to find out if I had to pay anything upon arrival since my rooms were booked/paid through Expedia, the receptionist clearly stated not once, but twice, that I was all set & that all I had to do was check in.. Upon arrival, I had to put up a $100 deposit PER ROOM before checking in & I only had cash. They do NOT accept cash, only debit or credit card. The receptionist was VERY unprofessional when I got to the front desk, she continues to stand in the back folding clothes out of their dryer behind the desk, knowing that I was there to check-in. The area is a high traffic drug area as I witnessed several times, drug activity going on in the parking lot (passing of drugs back & forth through car windows) A car would pull up and drive to someone standing in the parking lot, they would walk over to their car & remove something from their pocket & hand it through the window to the driver of the car & then put something into their pocket. The lighting in the parking lot was very poor. Once we got checked into the rooms, the rooms were not thoroughly cleaned (dirty sheets on the beds, stains in/on the sinks, hair in tubs, broken grab bars in the tub that was patched together with tape, torn furniture, and lastly, NASTY TOILETS!!! (Luckily I brought my own sheets and purchased cleaning supplies from the local Walmart)

2

Barry

Apr 3, 2025

·

Stayed 1 night

This property is a dump. Homeless people living here and probably drugs. A man just taken out in handcuffs. Visiting sun and fun. Stay away from this hotel

2

Alfred

Dec 26, 2023

·

Stayed 1 night

Owners of this hotel should be embarrassed of this facility. Roaches, strong smell of marijuana, stale beer and the like. Police made a few stops so I felt very unsafe. Take some pride in your establishment or sell it to others who will. Needs a total overhaul or closure.

2

Justin

Jun 29, 2025

·

Stayed 1 night

Horrible hotel. Drug activity all day and night. Noisy. Blood on walls in bathroom.

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Dining

Dining is very limited; several guests report no breakfast and no coffee makers or lobby coffee available.

Related guest reviews

10

Tyler

Sep 13, 2024

·

Stayed 7 nights

It's a good place for cheap. Surprisingly cheap. Compared to the quality of the place. They should have breakfast included. That's all that was missing.

2

Donald

Mar 24, 2023

·

Stayed 2 nights

There was no substantial breakfast bar, room and furniture warn out and old. For the money, it was terrible! Expected a lot more!

4

Jeffrey

Mar 16, 2023

·

Stayed 1 night

With a kitchen unit I would have thought there would be a coffee maker in the room or available in lobby…neither was available. Also the mattress was rock solid.

4

JANELL

Dec 16, 2024

·

Stayed 1 night

When we entered our room the temp in the room was set at 60°. It was so cold. When we turned the heat up to 70° the floor and walls were super condensated and slippery. We got a towel out of the bathroom to clean the floor and it was probably the dirtiest floor I have ever had to experience in a hotel. They did not supply us with any supplies for the kitchen even though it had a kitchenette. I booked the hotel as 4 people staying in the room and they supplied us with towels for 2. Also, no coffee available in the morning even though it is in their pictures. No coffee pot in room either.

4

Shirl

Aug 30, 2023

·

Stayed 1 night

Nothing unique cig. butts outside entrance door. No lamps. Ask about a coffee pot. Reply was you have to buy it. Ask about if they furnished coffee for people staying there. Reply go to Waffle House. Why should A person traveling need to to purchase a coffee pot or go to Waffle House during a hurricane. Poor excuse for a tired traveler

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AI-generated summary based on recent guest reviews

Month	Average price
January	$78
February	$129
March	$99
April	$136
May	$66
June	$64
July	$65
August	$54
September	$60
October	$61
November	$65
December	$61

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $56	15 $56	16 $56	17 $55	18 $62	19 $62
20 $56	21 $60	22 $60	23 $62	24 $62	25 $60	26 $63
27 $59	28 $63	29 $62	30 $62

Su	Mo	Tu	We	Th	Fr	Sa
				1 $57	2 $69	3 $63
4 $60	5 $61	6 $62	7 $66	8 $66	9 $67	10 $67
11 $62	12 $62	13 $62	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31

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Monthly average prices

About this property

Location

Room options

Standard Studio, 2 Double Beds, Refrigerator & Microwave

Standard Studio, 1 Double Bed, Refrigerator & Microwave

Standard Studio, 2 Double Beds, Accessible Bathtub

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Extended Stay America Select Suites - Lakeland

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