Name: Holiday Inn Express & Suites - Roswell by IHG
Address: 3 Military Heights Drive, Roswell, New Mexico, United States of America, Roswell, New Mexico, US
Price range: $96–$487 per night
Rating: 8.95

What guests think

At Holiday Inn Express & Suites - Roswell by IHG, travelers frequently highlight clean, comfortable rooms and beds, a convenient location near downtown attractions, friendly staff, and a solid hot breakfast that suits families and road‑trippers.

Common drawbacks include inconsistent bathroom and pool cleanliness, occasional pool or hot tub closures, and rooms not ready at posted check-in times. Some guests also report noise from nearby businesses or renovation work and uneven responses to service issues. Expect a comfortable, convenient stay, but verify pool status and housekeeping reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool and hot tub are a mixed experience: repeated reports of closures, very cold water, or cloudy/dirty conditions, though some stays were fine. Occasional renovation work and an out-of-service elevator were also noted.

Related guest reviews

8

Hipolito

Jun 17, 2025

·

Stayed 1 night

Hotel is nice and clean, not much space for parking, staff was really nice we had to wait a little bit for our room because they were cleaning and they gave us a free beverage while we were waiting, we didn’t try the complementary breakfast but the breakfast area was nice and clean also, room and bet were clean and confortable, the only issue that we had was the AC was kinda loud, I recommend to stay in this hotel.

2

Erica

Aug 19, 2025

·

Stayed 1 night

Extremely dirty, they don't clean the pool area. I could see the floor hasn't been cleaned in months, hair, earrings, toilet paper, dirt, cloudy water and rust on windows, doors, shower doors, etc. It was disgusting.

8

Mayra

Aug 29, 2025

·

Stayed 2 nights

The carpet in the rom has a big stain I assume is because is friendly dog hotel. The room was clean but is really dusty back in the beds and we move the sofa bed due my son lost one of the toys and is not clean back there. The pool was dirty talking about the water and the floor.

6

Ann

Dec 15, 2024

·

Stayed 2 nights

The toilet moved when you sat on it. The sink stopper had no control so it kept going down and stopping up the sink so we finally had to take it out. The ice machine on the fourth floor did not work. The hot tub was being fixed. We were there for a weightlifting event. It would’ve been nice to have a hot tub after the event.

2

Rich

Sep 16, 2024

·

Stayed 1 night

What was NOT okay is that we were given a room directly below where they were doing flooring repairs on the one above. At just past 8am, we were startled awake by loud banging & hammering directly above our heads. My wife\'s heart was racing and (not exaggerating) it sounded like they would come crashing through the ceiling at any moment. So much for sleeping in before traveling! The pounding & hammering continued and it didn\'t stop. We called the front desk and they confirmed that the repairs were directly above us and there was nothing they could do. We packed up and went to the front desk to check out, and and relayed what happened to a woman who identified herself as the "front desk manager." She replied that the workers "clock in at 8am and that\'s when the work starts." I shared we were astounded her company would have us pay for a room directly below the contruction work w/o warning. She shrugged, stating there was nothing she could do, and wished us a good day.

10

Mary

Nov 10, 2024

·

Stayed 1 night

Felt safe. Cameras everywhere to watch my car parked with all my gear in it. Clean, very comfortable beds.

6

Trevor

Nov 26, 2025

·

Stayed 1 night

Pool was very cold, hot tub not working. The bed was very comfortable though.

2

Danielle

Apr 2, 2024

·

Stayed 1 night

The property is clean and feels new. Unfortunately, we selected the Holiday Inn Express based on the pool, as we are road-tripping with kids. The pool is closed for maintenance. We literally paid twice as much for this property because of the pool so we are disappointed. The staff was not apologetic and didn’t attempt to make up for the problem.

8

Colleen

Mar 14, 2025

·

Stayed 2 nights

One of the elevators is not working which makes long wait time

8

Jennie

Nov 4, 2025

·

Stayed 1 night

Hot tub was great. Breakfast was wonderful. A little disappointed in the appearance of the hotel when we arrived. Garbage cans were heaping outside and by the elevator. Public bathroom had toilet paper sitting on rack instead of being put onto the rolls. Everything remained this way until the next day.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many guests describe very clean rooms and common areas, but recurring complaints cite poorly cleaned bathrooms (hair, stained linens), dusty or dirty floors, and, in a few cases, pests and unserviced rooms. Housekeeping consistency varies between stays.

Related guest reviews

10

Rebeca

Feb 4, 2023

·

Super clean and nice & the breakfast was great as well. Will stay here again!

10

Janell

May 12, 2025

·

Stayed 1 night

Absolutely fabulous hotel. Spotless lobby and squeaky clean room. Bed very comfortable. Highly recommend!

10

Yaroslav

Apr 28, 2024

·

Stayed 1 night

Really great hotel. We stayed one night as a family of 4. Cleanliness is the most important aspect of a hotel stay for me. Everything in our room was spotless. Not a hair to be found. Beds were very comfortable and appreciated the white cotton sheets and bedding. Didn’t use any of the facilities offered but did enjoy the breakfast in the morning. Lots of options. And the front desk clerks were nice and friendly.

2

Bianca

Oct 11, 2025

·

Stayed 1 night

This hotel does not have enough staff to maintain the cleanliness of the rooms. Linens sheets need to be replaced they have stains that can not be removed. Room was not stocked no towels a roll of tp that was half full and hair everywhere. We were a party of 6 and room was stocked for 1 person. This hotel needs a major deep cleaning. We attempted to reach Isabella the manager many times and so did hotels.com and still pending resolution

6

Lisa

Jul 1, 2025

·

Stayed 1 night

The beds were comfortable but the staff was so unfriendly. There was hair on the bathroom wall and on the bedside table. There was built up dirt in the corners of the room and bathroom. The highlight was the breakfast with the pancake maker.

10

Wayne

Dec 9, 2025

·

Stayed 1 night

The rooms where clean and the staff was very friendly

4

Charles

Jul 21, 2025

·

Stayed 2 nights

Room had some unpleasant rust around the tub in bathroom. Sofa had some stains on it and the shampoo bottles were empty. Also, they never came to clean our room or replace our towels. Outside of one staff member, service pretty much sucked. Wouldnt stay here again for the money.

4

Alejandro

May 31, 2025

·

Stayed 1 night

Have stayed here several times, as I travel 2-3 times a year on business. This time I had to ask to switch rooms. Restroom floors were dirty, so was the shower; body hair all over the place, didn’t look swept or mopped. There was even what looked like dried-up spit in the side of the sink, hate to think what else I woulda found if I hadn’t switched. Lift-up coffee table was damaged. Young lady at front desk was kind enough to move us.

10

Karen Michelle

Oct 12, 2025

·

Stayed 3 nights

Breakfast variety very good. Hotel overall very clean. Bathroom in my room was dirty, shower was not clean with dirt and hair all over. House keeping staff was dismissive.

2

Gary

Jun 13, 2025

·

Stayed 1 night

This was the worst hotel on our family vacation stay. We had 2 rooms. The floors in the hotel were filthy. Looked like they mopped with a swiffer instead of a mop. Shower floor needed scrubbing with some good bleach. I stood on a towel in the shower. Yuck. We killed a roach in the bathroom. Breakfast food was cold! The food license on the wall expired last month. They need someone to come check this hotel immediately!!!

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Rooms

Rooms are generally spacious and comfortable with supportive beds, effective blackout curtains, and layouts that work for families. Downsides include noise from neighboring rooms or nearby businesses and occasional maintenance issues like loud A/C or fridges and weak hot water.

Related guest reviews

4

Benjamin

Apr 21, 2025

·

Stayed 1 night

Ac unit and fridge wayyy to loud

6

Daniel

Mar 5, 2024

·

Stayed 1 night

Bed was cozy, but hot water only lasted a minute, the blow dryer was broken, and you could hear just about everything the people in the next room over was doing

8

Nicole

Mar 16, 2023

·

Stayed 2 nights

Nice big room that easily fit our family of 4. It was really nice that housekeeping came to do a lite cleanup each day - that’s become rare. The pool and hot tub were fun. Breakfast left a lot to be desired - most items were “out” regardless of the time we got there or items were broken.

10

Debra

Jun 7, 2024

·

Stayed 1 night

We were only staying one night after a 12.5 hour drive, then leaving early for another long day of driving. Check-in was smooth, and our room was clean and quiet. The only negative was that the temperature in the room was very warm when we walked in at 10:30pm. It took a while to cool down. Other than that, everything was good.

10

Lisa

Jun 11, 2025

·

Stayed 1 night

Clean and comfortable room. A little loud in the morning with the trucks loading/unloading? at the business behind the hotel.

10

Lauren

Jun 17, 2025

·

Stayed 1 night

Arrived around 7pm and was told our room wasn't ready. Explained that they had an issue with cleaning staff and offered a late check out. Staff was extremely apologetic and kind. We went to dinner (which we were going to do anyway) and got our room as soon as we got back. Felt like the issue was handled well, only thing that would have been better was if we had been notified before we arrived. Room itself was clean and spacious. The black out curtains were great. Standard breakfast.

6

Brianna

Oct 10, 2025

·

Stayed 3 nights

Parking was usually full in front. Hotel was very noisy. Our room view was very weird- of a roof and garbage on it. Our mirror was covered in finger prints Staff didn’t clean our room or refresh it the second day, had to go down for towels. Didn’t empty our garbages. 3rd day they did. They were nice about it. We’ve stayed at other holiday inns and loved them, this one was just ok.

10

Lisa

Feb 19, 2024

·

Stayed 1 night

My husband and I went on a vacation across AZ and NM and we stayed at a few different hotels and this was our last stay of the trip before we headed home. This was by far the best stay we had. The room was gigantic and so clean and beautiful. I wish all of the places would have been this good!! Just wonderful made it hard to leave!

10

Paul

Apr 20, 2024

·

Stayed 1 night

Lobby and staff were very welcoming. Check-in was brief but efficient and facilities were clean and easily accessible. Room layout was terrific as they were both large and well furnished with plenty of storage and excellent lighting. Bed was quite comfortable and room a/c quiet and effective. Overall a pleasure to stay.

10

Marilynn

Sep 1, 2025

·

Stayed 2 nights

Close to downtown area.Was pleased to have s walk in shower.

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Service

Service is often praised as welcoming, helpful, and accommodating, including during busy periods. However, multiple reviews mention rooms not being ready at check-in, housekeeping requests not followed through, and occasional unhelpful or curt interactions.

Related guest reviews

10

Lisa

Feb 28, 2025

·

Stayed 1 night

Staff was great! Nice stay!

10

phil

Sep 26, 2025

·

Stayed 1 night

Staff was friendly, room was clean and comfortable. We plan to stay there again next time we're in Roswell

2

eliza nadine

Jun 14, 2025

·

Stayed 1 night

I believe it was very unique that the property has such a well known name such as,”Holiday Inn”, and yet they had 4 different sets of guests; myself included just waiting in the lobby for our rooms to be ready. Check in was at 3 and we didn’t get into our room until 5.

10

Hally

Oct 4, 2025

·

Stayed 1 night

Clean and comfortable room, friendly staff, delicious breakfast ~ thank you

2

Rich

Sep 16, 2024

·

Stayed 1 night

What was NOT okay is that we were given a room directly below where they were doing flooring repairs on the one above. At just past 8am, we were startled awake by loud banging & hammering directly above our heads. My wife\'s heart was racing and (not exaggerating) it sounded like they would come crashing through the ceiling at any moment. So much for sleeping in before traveling! The pounding & hammering continued and it didn\'t stop. We called the front desk and they confirmed that the repairs were directly above us and there was nothing they could do. We packed up and went to the front desk to check out, and and relayed what happened to a woman who identified herself as the "front desk manager." She replied that the workers "clock in at 8am and that\'s when the work starts." I shared we were astounded her company would have us pay for a room directly below the contruction work w/o warning. She shrugged, stating there was nothing she could do, and wished us a good day.

10

Erika

Aug 17, 2025

·

Stayed 1 night

Perfect for the 4 of us. Everyone at the hotel was kind.

10

Donna

Oct 9, 2023

·

Stayed 1 night

This hotel was great. The front staff was warm and helpful, the room was perfect and it was good priced!

10

Sandra

Jun 27, 2024

·

Stayed 6 nights

We were evacuated from our home due to wildfires. The staff was so kind and caring during our stay. They even worked with us to check out early once the mandatory evacuation was lifted. They were always sure to provide information on community resources for evacuees. The hotel was super clean and there was a great selection of food at the included breakfast. The hotel was busy and crowded with evacuees, but the staff remained calm and friendly.

8

Carrie

Sep 23, 2023

·

Stayed 1 night

Slow check-in. Did not have the king bed we had booked. Otherwise, a nice place.

6

Nancy

Oct 13, 2025

·

Stayed 3 nights

Asked staff 3 times to make up my room and change towels. Was told 3 times they would do it. Our room was never made up and we got fresh towels once and I had to ask front desk another time. Housekeeping was NEVER informed of our requests. Not much of a deal for the price!!!

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Location

Convenient, central base close to downtown, museums, restaurants, and shopping, with easy access for road trips. A few guests noted noise from nearby businesses and that the roadside signage can be hard to see when arriving from the north.

Related guest reviews

10

Ricky

Jun 29, 2025

·

Stayed 1 night

Great location to be near (ten minute drive at most) museums and stores.

8

Jimmy

Sep 16, 2025

·

Stayed 1 night

Good location from the New Mexico Military Institute school.

10

Tracy

Oct 30, 2023

·

Stayed 1 night

Excellent stay and wonderful staff! The only negative to the location is the signage is difficult to see if arriving from the north. The city of Roswell needs to trim the bushes at the street.

10

Lorraine

Oct 12, 2023

·

Stayed 1 night

Great hotel in Roswell, clean, quite and close to the museum

10

Mark

Aug 9, 2025

·

Stayed 1 night

Comfy room, very nice staff! Good gym. Great location in Roswell.

10

Samuel

Aug 14, 2024

·

Stayed 1 night

Everything was conveniently close by.

10

Rocio

Sep 6, 2025

·

Stayed 1 night

Hot breakfast and location is convenient to everything. Would definitely recommend this hotel.

10

Danette

Aug 24, 2024

·

Stayed 3 nights

Easy and convenient location

10

Marilynn

Sep 1, 2025

·

Stayed 2 nights

Close to downtown area.Was pleased to have s walk in shower.

10

Jennifer

Jun 9, 2024

·

Stayed 1 night

Great stay, very helpful front desk, clean and close to everything you wanna see at Roswell

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a consistent strong point, frequently described as hot, fresh, and with good variety. Some stays reported cold items, limited replenishment, or minor coffee/equipment issues.

Related guest reviews

8

Nicole

Mar 16, 2023

·

Stayed 2 nights

Nice big room that easily fit our family of 4. It was really nice that housekeeping came to do a lite cleanup each day - that’s become rare. The pool and hot tub were fun. Breakfast left a lot to be desired - most items were “out” regardless of the time we got there or items were broken.

10

Nina

Sep 20, 2023

·

Wonderful breakfast. Give that lady a raise. Staff attentive. Rooms very clean. Thank you.

10

Mara

Jul 12, 2025

·

Stayed 1 night

It was very clean and had good Service. Breakfast was very good. Limit on bacon pieces though.

10

Theresa

Oct 10, 2025

·

Stayed 1 night

Nice breakfast! Clean hotel!

10

Michael

Jul 12, 2024

·

Stayed 1 night

Hotel maintained in good condition. Unfortunately the decaf coffee was cold in the morning.

10

Joe

Jun 22, 2023

·

Stayed 1 night

Everything was really nice, but I have to admit that the food was not as great from the other Holiday inn express.

10

Andrew

Jun 18, 2023

·

Very clean and staff was super friendly. Breakfast was awesome fresh cinnamon rolls. Will stay again next we come to town.

8

Lanre

Jun 27, 2025

·

Stayed 2 nights

For one the USB ports in the rooms are all jacked up and don't work, the hotel has only two luggage cart to service all members which is unacceptable due to the amount they charge for the rooms, breakfast not so good and the welcoming receptionist especially on day time are not friendly and very welcoming and they do very little to accommodate guests.

10

Joe or Melis

Nov 23, 2025

·

Stayed 1 night

Yes, breakfast was fresh

2

Gary

Jun 13, 2025

·

Stayed 1 night

This was the worst hotel on our family vacation stay. We had 2 rooms. The floors in the hotel were filthy. Looked like they mopped with a swiffer instead of a mop. Shower floor needed scrubbing with some good bleach. I stood on a towel in the shower. Yuck. We killed a roach in the bathroom. Breakfast food was cold! The food license on the wall expired last month. They need someone to come check this hotel immediately!!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$101
February	$116
March	$139
April	$114
May	$122
June	$123
July	$119
August	$107
September	$150
October	$120
November	$105
December	$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $320	17	18 $487	19 $463
20	21 $109	22 $102	23 $131	24 $107	25 $111	26 $115
27 $96	28 $147	29 $116	30 $123

Su	Mo	Tu	We	Th	Fr	Sa
				1 $117	2 $118	3 $114
4 $111	5 $138	6 $134	7 $141	8 $134	9 $141	10 $171
11 $131	12 $129	13 $138	14 $130	15 $130	16 $135	17 $138
18 $103	19 $121	20 $117	21 $126	22 $121	23 $114	24 $114
25 $103	26 $121	27 $121	28 $126	29 $114	30 $114	31 $117

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room

Suite, 1 King Bed, Accessible (Communication Accessible)

Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Suite, 2 Queen Beds, Accessible (Communication Accessible)

Standard Room, 1 King Bed, Accessible (Communication Accessible)

Suite, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Mobility Tub)

Suite, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites - Roswell by IHG

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Prices for upcoming dates