Kai Tulum
From
92 US$
/ noche
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From
92 US$
/ noche
Acerca de esta propiedad
No te pierdas las instalaciones recreativas a tu disposición, que incluyen una piscina al aire libre y bicicletas de alquiler.
Servicios
No te pierdas las instalaciones recreativas a tu disposición, que incluyen una piscina al aire libre y bicicletas de alquiler.
Servicios empresariales
Tendrás atención multilingüe, consigna de equipaje y una caja fuerte en recepción a tu disposición. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) de pago disponible 24 horas.
Comida
En Kai Tulum tienes un restaurante a tu disposición, o la posibilidad de comprar algo de comer en su bar-cafetería. Apaga la sed con tu bebida favorita en el bar o lounge. Se ofrece un desayuno a la carta todos los días de 07:00 a 10:30 con un coste adicional.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 11 habitaciones con aire acondicionado y minibar. Descansa como nunca en una cama con edredón de plumas y sábanas de algodón egipcio. Las habitaciones disponen de balcón o patio con mobiliario. Mantén el contacto con los tuyos gracias a la la conexión wifi gratis. El baño privado con ducha está provisto de cabezal de ducha tipo lluvia y artículos de higiene personal gratuitos.
Ubicación
Kai Tulum está en una fantástica zona de Tulum (Zona Hotelera), a solo unos pasos de Playa Paraíso y a apenas 4 min en coche de Parque Nacional Tulum. Además, este hotel de playa se encuentra a 4,3 km de Playa de Tulum y a 8,1 km de Ruinas mayas de Tulum.
Qué hay cerca
Parque del Jaguar(0.1 millas)
Playa Paraíso(0.1 millas)
Playa pública Las Palmas(0.4 millas)
Playa Ruinas(0.9 millas)
Ruinas mayas de Tulum(0.9 millas)
Templo de los Frescos(1 millas)
Templo del dios del viento(1.1 millas)
Casa del Cenote(1.1 millas)
Torre de Tulum(1.3 millas)
Mirador Jaguar Tulum(1.4 millas)
Parque Nacional Tulum(1.4 millas)
Acceso al Parque Jaguar(1.4 millas)
Área de Protección de Flora y Fauna Jaguar(1.9 millas)
Museo Regional de la Costa Oriental(2.1 millas)
Museo SFER IK(2.4 millas)
Aeropuerto Internacional de Tulum (TQO)(28.8 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(76.1 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Guardería infantil/Niñera
Servicio de habitaciones
Ubicación
Carretera a Tulum - Boca Paila Km 0.5, Zona Hotelera, Tulum, Tulum, Estado de Quintana Roo, México
Parque del Jaguar (0.1 millas)
Playa Paraíso (0.1 millas)
Playa pública Las Palmas (0.4 millas)
Playa Ruinas (0.9 millas)
Ruinas mayas de Tulum (0.9 millas)
Templo de los Frescos (1 millas)
Opciones de habitación
5
Suite Premium, 2 camas dobles, vistas parciales al mar
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
9
Suite, 1 cama de matrimonio grande, vistas parciales al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
527 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Suite Premium, vistas al jardín
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
549 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
5
Suite Premium, vistas al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
11
Suite, 1 cama de matrimonio grande, frente al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
560 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
19
Suite Garden View King
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
549 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
9
Suite, 2 camas dobles, vistas parciales al mar
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
538 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Reseñas de los huéspedes sobre Kai Tulum
8.5
Muy bueno
Basado en 296 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Kai Tulum, los viajeros elogian los serenos bungalows frente a la playa, el personal amable y la pintoresca ubicación cerca de las ruinas, mientras que los inconvenientes recurrentes incluyen los controles y las tarifas de acceso al parque nacional, las ofertas más costosas en el lugar, una velocidad y selección de comidas variables y algunos fallos ocasionales en el mantenimiento o la limpieza.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Kai Tulum, los viajeros elogian los serenos bungalows frente a la playa, el personal amable y la pintoresca ubicación cerca de las ruinas, mientras que los inconvenientes recurrentes incluyen los controles y las tarifas de acceso al parque nacional, las ofertas más costosas en el lugar, una velocidad y selección de comidas variables y algunos fallos ocasionales en el mantenimiento o la limpieza.
Los huéspedes aprecian los bungalows elegantes y cómodos—muchos con terrazas y duchas interiores y exteriores—aunque algunos informan de un Wi-Fi débil y la ausencia de teléfono o televisor en la habitación. El entorno del parque es tranquilo, pero el transporte puede ser caro y las embarcaciones turísticas o las algas a veces afectan a la playa. En general, se puede esperar una estancia tranquila y centrada en la naturaleza en un entorno pintoresco y de acceso controlado, más que un centro de vida nocturna o con amplias comodidades.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las instalaciones se centran en la playa, con amplias tumbonas y una pequeña piscina; la cabaña de yoga/masajes recibe muchos elogios. Hay bicicletas disponibles para alquilar, aunque varios huéspedes encontraron los precios altos en comparación con las opciones cercanas.
Reseñas de huéspedes relacionadas
8
Atusa
15 abr 2023
·
Se alojó 4 noches
The staff was amazing. They reached out before our arrival to setup transportation and see if we need anything :) great recommendations while we were there. The location was great. So close to beach, nice room, always finding beach chairs, can go on walks on the beach which is public in Tulum. You can walk to the Tulum ruins. You can rent bikes from the hotel to go on a bike ride. I just wished I could make coffee in the room since I like it hot and earlier than 8am when they bring it to your deck. We had a fabulous time. Small hotel, no extra fees like some big resorts, great service, walkable to other restaurants on the beach. They also cleaned the washed up plants coming from the sea every morning, to my surprise some hotels didn't! but they did it every morning though the beach is public :)
The staff was amazing. They reached out before our arrival to setup transportation and see if we need anything :) great recommendations while we were there. The location was great. So close to beach, nice room, always finding beach chairs, can go on walks on the beach which is public in Tulum. You can walk to the Tulum ruins. You can rent bikes from the hotel to go on a bike ride. I just wished I could make coffee in the room since I like it hot and earlier than 8am when they bring it to your deck. We had a fabulous time. Small hotel, no extra fees like some big resorts, great service, walkable to other restaurants on the beach. They also cleaned the washed up plants coming from the sea every morning, to my surprise some hotels didn't! but they did it every morning though the beach is public :)
6
Manuel
14 oct 2023
·
Se alojó 2 noches
They charged us just to enter the hotel. No lights in walk paths. The hotel even rents you the bike when they should be free. No close transportation
They charged us just to enter the hotel. No lights in walk paths. The hotel even rents you the bike when they should be free. No close transportation
10
Nichol
31 dic 2024
·
Se alojó 3 noches
Two things stand out: 1, Romana, the yoga instructor and sound healer, is amazing. I took Yin/Tibetan sound bowls, slow flow, and abs/glutes and each session was amazing. She gives you all of herself, and her physical and spiritual approach is amazing. You do not come across people with her special energetic qualities often. On top of this, the yoga and massage hut is intimate, beautiful and magic. The other thing I loved was the rooms - comfy beds, great little decks, indoor and outdoor showers. I loved the feeling of the rooms. The food is very good too though the music can be a bit counter to the peaceful vibe. - it is nice that this resort and Ikal are right next to each other, to compliment each other.
Two things stand out: 1, Romana, the yoga instructor and sound healer, is amazing. I took Yin/Tibetan sound bowls, slow flow, and abs/glutes and each session was amazing. She gives you all of herself, and her physical and spiritual approach is amazing. You do not come across people with her special energetic qualities often. On top of this, the yoga and massage hut is intimate, beautiful and magic. The other thing I loved was the rooms - comfy beds, great little decks, indoor and outdoor showers. I loved the feeling of the rooms. The food is very good too though the music can be a bit counter to the peaceful vibe. - it is nice that this resort and Ikal are right next to each other, to compliment each other.
8
Sheila
3 sept 2025
·
Se alojó 3 noches
Beautiful rooms, beautiful property with kind staff, especially Dennis. Gorgeous, but the hotel’s amenities i found were significantly pricier than surrounding hotels, for example a bike rentak here would by $850 mxd conpared to next door where it was $350, their restaurant was gorgeous and loved the food quality, but again significantly higher prices than neighboring spots. I loved my stay here, and loved the convenience- please beware before booking there’s a $450 mxd one time fee to enter the national park and then a daily $120 something fee, which is pretty annoying but part of thr deal for this whole area.
Beautiful rooms, beautiful property with kind staff, especially Dennis. Gorgeous, but the hotel’s amenities i found were significantly pricier than surrounding hotels, for example a bike rentak here would by $850 mxd conpared to next door where it was $350, their restaurant was gorgeous and loved the food quality, but again significantly higher prices than neighboring spots. I loved my stay here, and loved the convenience- please beware before booking there’s a $450 mxd one time fee to enter the national park and then a daily $120 something fee, which is pretty annoying but part of thr deal for this whole area.
8
Eric
14 may 2023
·
Se alojó 4 noches
I stayed at Kai Tulum for a brief 4 day stay and overall the stay was good. The hotel is terrible with communication, i had a few questions i had before we travelled to Mexico and their whatsapp account were never replied to my questions, their hotel phone never answered any of my calls, i finally received an email on the morning of my flight which was not very convenient. The road leading to the hotel was closed due to construction and a back winding dirt road had to be used, It was inconvenient. The check-in was simple, the hotel provided free parking for guests. The ocean view was partially blocked by the restaurant but regardless it was a phenomenal view every morning. It actually did an accurate job of representing the room and the beach distance from the room. It was ocean view and a wonderful beach style cabin/room. The bed faced the view and the shower was very nice. The grounds are nice and very tropical feel wherever you are on the hotel grounds. The pool area is small but the hotel only has about 16 rooms. The beach has plenty of seating with a great view. The restaurant was over-priced in my opinion and better meals were had at different locations. The restaurant does have a clean modern look but there was no attempts to have live music or any type of bar area to make it inviting. The beach sand everywhere got a little old because it was very dusty and got everywhere but that isn't the hotels fault. The hotel needed to do a better clean up the sargasso seaweed
I stayed at Kai Tulum for a brief 4 day stay and overall the stay was good. The hotel is terrible with communication, i had a few questions i had before we travelled to Mexico and their whatsapp account were never replied to my questions, their hotel phone never answered any of my calls, i finally received an email on the morning of my flight which was not very convenient. The road leading to the hotel was closed due to construction and a back winding dirt road had to be used, It was inconvenient. The check-in was simple, the hotel provided free parking for guests. The ocean view was partially blocked by the restaurant but regardless it was a phenomenal view every morning. It actually did an accurate job of representing the room and the beach distance from the room. It was ocean view and a wonderful beach style cabin/room. The bed faced the view and the shower was very nice. The grounds are nice and very tropical feel wherever you are on the hotel grounds. The pool area is small but the hotel only has about 16 rooms. The beach has plenty of seating with a great view. The restaurant was over-priced in my opinion and better meals were had at different locations. The restaurant does have a clean modern look but there was no attempts to have live music or any type of bar area to make it inviting. The beach sand everywhere got a little old because it was very dusty and got everywhere but that isn't the hotels fault. The hotel needed to do a better clean up the sargasso seaweed
8
Ben
28 dic 2021
·
Se alojó 4 noches
The cabins are clean and spacious, and nicely appointed. The chilled out vibe of the cabins contrasts a little with the beach club atmosphere of the restaurant and bar. Food good but not outstanding. Our cabin was at the rear of the property and basically had unusable wi-fi. Beach loungers had good availability and well spaced out, with different options for seeking shade Staff available via whatsapp rather than front desk; worked very well
The cabins are clean and spacious, and nicely appointed. The chilled out vibe of the cabins contrasts a little with the beach club atmosphere of the restaurant and bar. Food good but not outstanding. Our cabin was at the rear of the property and basically had unusable wi-fi. Beach loungers had good availability and well spaced out, with different options for seeking shade Staff available via whatsapp rather than front desk; worked very well
8
MARINE
24 ene 2025
·
Se alojó 3 noches
Bien dans l’ensemble! Très belle plage privée.. mais beaucoup de vagues à notre passage (3 jours en janvier 2025). Concernant l’hôtel, il se trouve dans une zone protégée donc il y a un barrage avec des frais à payer au gouvernement 1 seule fois. Les chambres sont bien, bon design détente de bord de mer, mais pas assez propre selon moi. Certains endroits étaient poussiéreux et mal entretenus.. Toutefois très pratique notre chambre disposait d’ une douche extérieure et une intérieure pour ne rien salir en revenant de la plage (attention pas identique pour l’ensemble des chambres) Pour info: pas de lit bébé, et lit assez haut donc vous devez innover en solution ou prévoir un lit parapluie si bébé tourne la nuit. Sinon mettre un matelas par terre est aussi une option. Attention aux insectes. La piscine est trop petite par contre. Les masseuses sont top et très souriantes merci à elles encore! Le restaurant très bien. Bémol: la vue sur mer des cabanons n’est pas totale, car il y a le cabanon des masseuses et le restaurant devant qui bloquent la vue. Dans l’ensemble bon séjour, le personnel est très sympas, le sable et la plage privée un régal. Toutefois, ce n’est pas un hôtel extraordinaire ou coup de cœur pour nous avec deux bébés (pas de sièges bébé au resto, pas de lit bébé, piscine non adaptée aux enfants…). Nous garderons de bons souvenirs de cet endroit. Merci
Bien dans l’ensemble! Très belle plage privée.. mais beaucoup de vagues à notre passage (3 jours en janvier 2025). Concernant l’hôtel, il se trouve dans une zone protégée donc il y a un barrage avec des frais à payer au gouvernement 1 seule fois. Les chambres sont bien, bon design détente de bord de mer, mais pas assez propre selon moi. Certains endroits étaient poussiéreux et mal entretenus.. Toutefois très pratique notre chambre disposait d’ une douche extérieure et une intérieure pour ne rien salir en revenant de la plage (attention pas identique pour l’ensemble des chambres) Pour info: pas de lit bébé, et lit assez haut donc vous devez innover en solution ou prévoir un lit parapluie si bébé tourne la nuit. Sinon mettre un matelas par terre est aussi une option. Attention aux insectes. La piscine est trop petite par contre. Les masseuses sont top et très souriantes merci à elles encore! Le restaurant très bien. Bémol: la vue sur mer des cabanons n’est pas totale, car il y a le cabanon des masseuses et le restaurant devant qui bloquent la vue. Dans l’ensemble bon séjour, le personnel est très sympas, le sable et la plage privée un régal. Toutefois, ce n’est pas un hôtel extraordinaire ou coup de cœur pour nous avec deux bébés (pas de sièges bébé au resto, pas de lit bébé, piscine non adaptée aux enfants…). Nous garderons de bons souvenirs de cet endroit. Merci
10
Karen
13 abr 2025
·
Se alojó 3 noches
I Loved the cottages! They were very comfortable! We had everything we needed, and the extra items for the beach were appreciated (after-Sun lotion and bug spray)! We rented an electric bike to take to a Cenote, and back to Tulum for shopping and lunch … that was so much fun! The only thing was the beach restaurant was very expensive … BUT … the food was great! It truly was a good stay.
I Loved the cottages! They were very comfortable! We had everything we needed, and the extra items for the beach were appreciated (after-Sun lotion and bug spray)! We rented an electric bike to take to a Cenote, and back to Tulum for shopping and lunch … that was so much fun! The only thing was the beach restaurant was very expensive … BUT … the food was great! It truly was a good stay.
10
Kelly
16 dic 2023
·
Kai is stunning! This is a this is a great hotel, if you would like a peaceful place to rest and reflect, swim and enjoy the Playa Paraiso. This is not the right hotel if you want to go to different bars and restaurants every night. You can take a cab into town, but it is not that close and not worth it in my opinion. We enjoyed our stay at Kai so much, especially the beautiful room. Their bungalows are as beautiful as the pictures show. The restaurant is slightly overpriced as far as food, but their two for one margaritas can’t be beat. The massage therapist at Kai is excellent, and will give you a great price if you can pay in pesos. Having pesos would have been the only improvement on my stay as I found it a little tricky at times to use a card. Kai is next-door to IKAL Hotel and IKAL’s restaurant is so good and very affordable. Our room was quiet and safe, and we felt so well cared for. They have filtered water in every room so you don’t have to worry about finding bottled water, which can be a big stress at times in Mexico. I would come back here in instant! What a beautiful place.
Kai is stunning! This is a this is a great hotel, if you would like a peaceful place to rest and reflect, swim and enjoy the Playa Paraiso. This is not the right hotel if you want to go to different bars and restaurants every night. You can take a cab into town, but it is not that close and not worth it in my opinion. We enjoyed our stay at Kai so much, especially the beautiful room. Their bungalows are as beautiful as the pictures show. The restaurant is slightly overpriced as far as food, but their two for one margaritas can’t be beat. The massage therapist at Kai is excellent, and will give you a great price if you can pay in pesos. Having pesos would have been the only improvement on my stay as I found it a little tricky at times to use a card. Kai is next-door to IKAL Hotel and IKAL’s restaurant is so good and very affordable. Our room was quiet and safe, and we felt so well cared for. They have filtered water in every room so you don’t have to worry about finding bottled water, which can be a big stress at times in Mexico. I would come back here in instant! What a beautiful place.
10
Samuel
13 ago 2025
·
Se alojó 3 noches
I love how this location is very private. It has its private entrance to the jaguar park area. You also have access to golf carts that take you around the area where you can visit the light house, the Mayan ruins and other beaches like Santa Fe. We had the ocean front villa #1. Right in front the beach and near their restaurant Bokoba. Staff was extremely friendly. The waiter Jose went above and beyond for us. He brought us breakfast to our patio a few times. Was very attentive to our needs whether we were in our room. The pool or the beach.
I love how this location is very private. It has its private entrance to the jaguar park area. You also have access to golf carts that take you around the area where you can visit the light house, the Mayan ruins and other beaches like Santa Fe. We had the ocean front villa #1. Right in front the beach and near their restaurant Bokoba. Staff was extremely friendly. The waiter Jose went above and beyond for us. He brought us breakfast to our patio a few times. Was very attentive to our needs whether we were in our room. The pool or the beach.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La limpieza en general y el servicio de limpieza diario reciben elogios frecuentes, pero algunos huéspedes informaron de acumulación de polvo y, en un caso, de plagas.
Reseñas de huéspedes relacionadas
10
Hector
7 jul 2024
·
Se alojó 3 noches
El hotel está muy bonito y limpio. Muy cerca de las Ruinas de tulum. Los precios de la comida y bebidas está un poco elevados comparados con otros destinos turísticos pero igual que todo Tulúm. El único pero en mi opinión es la playa. Tenía algo de sargazo y unas lanchas estacionadas en la playa que dañaban la hermosa vista al mar que tiene el hotel. Se los recomiendo. Volvería a hospedarme ahí. Lo que más disfrutamos fue andar en bicicleta en toda la zona arqueológica. Nota: El hotel está en retirado de la zona hotelera donde están los restaurantes y beach clubs famosos. Esperen gastar $600 pesos de ida a los restaurantes y $700/$800 para regresar a tu hotel.
El hotel está muy bonito y limpio. Muy cerca de las Ruinas de tulum. Los precios de la comida y bebidas está un poco elevados comparados con otros destinos turísticos pero igual que todo Tulúm. El único pero en mi opinión es la playa. Tenía algo de sargazo y unas lanchas estacionadas en la playa que dañaban la hermosa vista al mar que tiene el hotel. Se los recomiendo. Volvería a hospedarme ahí. Lo que más disfrutamos fue andar en bicicleta en toda la zona arqueológica. Nota: El hotel está en retirado de la zona hotelera donde están los restaurantes y beach clubs famosos. Esperen gastar $600 pesos de ida a los restaurantes y $700/$800 para regresar a tu hotel.
8
Kenneth
12 nov 2025
·
Se alojó 2 noches
The beach is super nice and room is nicely decorated and clean
The beach is super nice and room is nicely decorated and clean
10
YURIDIA
9 jun 2024
·
Se alojó 6 noches
Nice and clean looking place to stay.
Nice and clean looking place to stay.
8
Anna
25 feb 2024
·
Se alojó 7 noches
Lovely little property with easy beach access (2 mins or less from all rooms). Safe, clean, quiet and friendly staff (Freddy and his colleagues took care of us). Would recommend for those wanting to unwind.
Lovely little property with easy beach access (2 mins or less from all rooms). Safe, clean, quiet and friendly staff (Freddy and his colleagues took care of us). Would recommend for those wanting to unwind.
10
Frederik
18 ago 2024
·
Se alojó 2 noches
Great place in Tulum and great value for the money. Super clean and nice design, comfortable with air conditioners in the rooms👌
Great place in Tulum and great value for the money. Super clean and nice design, comfortable with air conditioners in the rooms👌
8
Sonata
18 may 2025
·
Se alojó 4 noches
Very nice, clean boutique hotel. It felt very quiet—almost like we were the only guests staying there, which made for a peaceful, if somewhat slow, atmosphere. The staff was friendly and easily accessible throughout our stay. A couple of small surprises: they didn’t have a regular cappuccino or Corona beer available. That said, the food was excellent—definitely a step above the neighboring hotels. Overall, a pleasant stay with great service and quality dining. Would recommend it for my family and friends.
Very nice, clean boutique hotel. It felt very quiet—almost like we were the only guests staying there, which made for a peaceful, if somewhat slow, atmosphere. The staff was friendly and easily accessible throughout our stay. A couple of small surprises: they didn’t have a regular cappuccino or Corona beer available. That said, the food was excellent—definitely a step above the neighboring hotels. Overall, a pleasant stay with great service and quality dining. Would recommend it for my family and friends.
10
Afia
24 jun 2024
·
Se alojó 5 noches
The property is right on the beach and in close proximity to a handful of other hotels. My room was extremely clean and housekeeping came everyday. The restaurant had a very good, but small menu. All staff were kind and helpful. The property itself was the perfect calm, quiet getaway.
The property is right on the beach and in close proximity to a handful of other hotels. My room was extremely clean and housekeeping came everyday. The restaurant had a very good, but small menu. All staff were kind and helpful. The property itself was the perfect calm, quiet getaway.
2
RAFAEL SANCHEZ
12 jun 2023
·
Se alojó 1 noche
era nuestro aniversaraio y la calle para entrar al kai tulum esta cerrada por militares, hay que entrar por las ruinas de tulum! pero JAMAS NOS AVISARON tardarmos 2 horas en entrar dando vueltas, y relizamos mas de 10 llamadas y mensajes de whastapp y correos y jamas nos contestaron del hotel, llegamos y nos dieron una habiracion sucia y con cucahjaras ( dos para ser exactos) la verdad pesima experiencia viajo muchisimo y nunca me habia pasado esto
era nuestro aniversaraio y la calle para entrar al kai tulum esta cerrada por militares, hay que entrar por las ruinas de tulum! pero JAMAS NOS AVISARON tardarmos 2 horas en entrar dando vueltas, y relizamos mas de 10 llamadas y mensajes de whastapp y correos y jamas nos contestaron del hotel, llegamos y nos dieron una habiracion sucia y con cucahjaras ( dos para ser exactos) la verdad pesima experiencia viajo muchisimo y nunca me habia pasado esto
8
MARINE
24 ene 2025
·
Se alojó 3 noches
Bien dans l’ensemble! Très belle plage privée.. mais beaucoup de vagues à notre passage (3 jours en janvier 2025). Concernant l’hôtel, il se trouve dans une zone protégée donc il y a un barrage avec des frais à payer au gouvernement 1 seule fois. Les chambres sont bien, bon design détente de bord de mer, mais pas assez propre selon moi. Certains endroits étaient poussiéreux et mal entretenus.. Toutefois très pratique notre chambre disposait d’ une douche extérieure et une intérieure pour ne rien salir en revenant de la plage (attention pas identique pour l’ensemble des chambres) Pour info: pas de lit bébé, et lit assez haut donc vous devez innover en solution ou prévoir un lit parapluie si bébé tourne la nuit. Sinon mettre un matelas par terre est aussi une option. Attention aux insectes. La piscine est trop petite par contre. Les masseuses sont top et très souriantes merci à elles encore! Le restaurant très bien. Bémol: la vue sur mer des cabanons n’est pas totale, car il y a le cabanon des masseuses et le restaurant devant qui bloquent la vue. Dans l’ensemble bon séjour, le personnel est très sympas, le sable et la plage privée un régal. Toutefois, ce n’est pas un hôtel extraordinaire ou coup de cœur pour nous avec deux bébés (pas de sièges bébé au resto, pas de lit bébé, piscine non adaptée aux enfants…). Nous garderons de bons souvenirs de cet endroit. Merci
Bien dans l’ensemble! Très belle plage privée.. mais beaucoup de vagues à notre passage (3 jours en janvier 2025). Concernant l’hôtel, il se trouve dans une zone protégée donc il y a un barrage avec des frais à payer au gouvernement 1 seule fois. Les chambres sont bien, bon design détente de bord de mer, mais pas assez propre selon moi. Certains endroits étaient poussiéreux et mal entretenus.. Toutefois très pratique notre chambre disposait d’ une douche extérieure et une intérieure pour ne rien salir en revenant de la plage (attention pas identique pour l’ensemble des chambres) Pour info: pas de lit bébé, et lit assez haut donc vous devez innover en solution ou prévoir un lit parapluie si bébé tourne la nuit. Sinon mettre un matelas par terre est aussi une option. Attention aux insectes. La piscine est trop petite par contre. Les masseuses sont top et très souriantes merci à elles encore! Le restaurant très bien. Bémol: la vue sur mer des cabanons n’est pas totale, car il y a le cabanon des masseuses et le restaurant devant qui bloquent la vue. Dans l’ensemble bon séjour, le personnel est très sympas, le sable et la plage privée un régal. Toutefois, ce n’est pas un hôtel extraordinaire ou coup de cœur pour nous avec deux bébés (pas de sièges bébé au resto, pas de lit bébé, piscine non adaptée aux enfants…). Nous garderons de bons souvenirs de cet endroit. Merci
6
GUSTAVO
2 feb 2025
·
Se alojó 2 noches
We have a nice stay at Kai Hotel. Good place to stay, but we have lots o Dust allergy. After frist night we woke-up and I don’t know why we have many allergy. Another night and same lots of allergy. We decided to look where is coming this allergy and BIG Surprise on top of closest lotsssss of Dust. OMG we don’t know when it was the last time that place was clean. Very bad the hotel is nice but now we taking pilules for allergy. Look the photos that we made.
We have a nice stay at Kai Hotel. Good place to stay, but we have lots o Dust allergy. After frist night we woke-up and I don’t know why we have many allergy. Another night and same lots of allergy. We decided to look where is coming this allergy and BIG Surprise on top of closest lotsssss of Dust. OMG we don’t know when it was the last time that place was clean. Very bad the hotel is nice but now we taking pilules for allergy. Look the photos that we made.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Los bungalows de estilo playero son cómodos y elegantes, muchos con terrazas y duchas interiores y exteriores a pocos pasos de la arena, aunque algunas vistas están parcialmente obstruidas. Varios mencionan un Wi-Fi débil y la falta de teléfono o televisor en la habitación.
Reseñas de huéspedes relacionadas
8
Kenneth
12 nov 2025
·
Se alojó 2 noches
The beach is super nice and room is nicely decorated and clean
The beach is super nice and room is nicely decorated and clean
10
Zebang
22 may 2024
·
Se alojó 1 noche
The room is good
The room is good
10
Frederik
18 ago 2024
·
Se alojó 2 noches
Great place in Tulum and great value for the money. Super clean and nice design, comfortable with air conditioners in the rooms👌
Great place in Tulum and great value for the money. Super clean and nice design, comfortable with air conditioners in the rooms👌
10
Guillermo
30 may 2023
·
Se alojó 3 noches
Loved the single units. Was a nice change from the big chain hotels where you get just a room. This hotel felt like we had our own place on the beach. The staff was very friendly and helpful. They have Taxis right there to take you anywhere. Would strongly recommend staying here.
Loved the single units. Was a nice change from the big chain hotels where you get just a room. This hotel felt like we had our own place on the beach. The staff was very friendly and helpful. They have Taxis right there to take you anywhere. Would strongly recommend staying here.
10
Julie
16 oct 2023
·
Se alojó 3 noches
My stay here was perfection!! We had basically our own bungalow on the beach with our own patio area. The staff left coffee at our door daily and were very accommodating. Security was tight upon entering so we felt very safe. Can’t beat the price for a 10 second walk to the ocean. We’d definitely come back!
My stay here was perfection!! We had basically our own bungalow on the beach with our own patio area. The staff left coffee at our door daily and were very accommodating. Security was tight upon entering so we felt very safe. Can’t beat the price for a 10 second walk to the ocean. We’d definitely come back!
6
Deepinder
19 mar 2024
·
Se alojó 3 noches
The resort is quiet, clean and a great place to relax. We really loved the hotel but it fell short in service and amenities. PROS: -Very clean -Quiet and relaxing atmosphere -Tasty food and drinks -Decorated room for wifes birthday CONS: -At check in the front desk walked us to our suite, when we got there, someones empty drink cups were left on our patio set, to my surprise staff member just left them there, nobody collected them until the next day. -Very poor wifi. -First 24 hours our hot water did not work -Front desk is supposed to be open until 11pm but good luck finding someone to help you after 9pm. -Restaurant closes at 10:00pm but stops serving at 9:30pm even though the hotel claims they serve until 10:00pm. -No phone or tv in the room -Since there is no phone to call the front desk, they ask you to use whatsapp to communicate with the hotel, sometimes we did not receive a response for as long as 10 hours. -Restaurant service slow -Hotel offers complimentary coffee delivered to room in morning at requested time. Consistently delivered at wrong time by over 40 mins. -One night we were heading out to dinner and discovered their maintenance person who was varnishing the fence in the parking lot had dripped varnish all over our rental vehicle. When I brought it to his attention, no apology was offered, he just handed me wet rag to clean it. I am lucky I got there while it was wet. -Our patio daybed is covered in palm tree debris every morning, nobody cleans it.
The resort is quiet, clean and a great place to relax. We really loved the hotel but it fell short in service and amenities. PROS: -Very clean -Quiet and relaxing atmosphere -Tasty food and drinks -Decorated room for wifes birthday CONS: -At check in the front desk walked us to our suite, when we got there, someones empty drink cups were left on our patio set, to my surprise staff member just left them there, nobody collected them until the next day. -Very poor wifi. -First 24 hours our hot water did not work -Front desk is supposed to be open until 11pm but good luck finding someone to help you after 9pm. -Restaurant closes at 10:00pm but stops serving at 9:30pm even though the hotel claims they serve until 10:00pm. -No phone or tv in the room -Since there is no phone to call the front desk, they ask you to use whatsapp to communicate with the hotel, sometimes we did not receive a response for as long as 10 hours. -Restaurant service slow -Hotel offers complimentary coffee delivered to room in morning at requested time. Consistently delivered at wrong time by over 40 mins. -One night we were heading out to dinner and discovered their maintenance person who was varnishing the fence in the parking lot had dripped varnish all over our rental vehicle. When I brought it to his attention, no apology was offered, he just handed me wet rag to clean it. I am lucky I got there while it was wet. -Our patio daybed is covered in palm tree debris every morning, nobody cleans it.
10
Nichol
31 dic 2024
·
Se alojó 3 noches
Two things stand out: 1, Romana, the yoga instructor and sound healer, is amazing. I took Yin/Tibetan sound bowls, slow flow, and abs/glutes and each session was amazing. She gives you all of herself, and her physical and spiritual approach is amazing. You do not come across people with her special energetic qualities often. On top of this, the yoga and massage hut is intimate, beautiful and magic. The other thing I loved was the rooms - comfy beds, great little decks, indoor and outdoor showers. I loved the feeling of the rooms. The food is very good too though the music can be a bit counter to the peaceful vibe. - it is nice that this resort and Ikal are right next to each other, to compliment each other.
Two things stand out: 1, Romana, the yoga instructor and sound healer, is amazing. I took Yin/Tibetan sound bowls, slow flow, and abs/glutes and each session was amazing. She gives you all of herself, and her physical and spiritual approach is amazing. You do not come across people with her special energetic qualities often. On top of this, the yoga and massage hut is intimate, beautiful and magic. The other thing I loved was the rooms - comfy beds, great little decks, indoor and outdoor showers. I loved the feeling of the rooms. The food is very good too though the music can be a bit counter to the peaceful vibe. - it is nice that this resort and Ikal are right next to each other, to compliment each other.
8
Claudio
3 abr 2023
·
Se alojó 1 noche
Stayed at the Kai Tulum for 4 nights/3 days. The hotel property is really gorgeous: the bungalows are all set behind the hotel restaurant and beachfront. The rooms/bungalows are really lovely:very calming colors (some may find dull or boring) though perhaps some may find the spacing between bungalows a bit close. The bungalow I had was very comfortable: spacious deck with outdoor shower, very comfortable bed, nice very clean bathroom and shower area. The whole area was very relaxing and chill: we managed to visit hotels in the main hotel zone towards the south and the vibe at the Kai was so much more chill and relaxed. The hotel staff was very helpful and kind, though there were some minor service hiccups that were unfortunate (issues with the included breakfast, timing of the morning coffee/tea sevice) but nothing major. Overall a lovely stay, I would definitely stay again!
Stayed at the Kai Tulum for 4 nights/3 days. The hotel property is really gorgeous: the bungalows are all set behind the hotel restaurant and beachfront. The rooms/bungalows are really lovely:very calming colors (some may find dull or boring) though perhaps some may find the spacing between bungalows a bit close. The bungalow I had was very comfortable: spacious deck with outdoor shower, very comfortable bed, nice very clean bathroom and shower area. The whole area was very relaxing and chill: we managed to visit hotels in the main hotel zone towards the south and the vibe at the Kai was so much more chill and relaxed. The hotel staff was very helpful and kind, though there were some minor service hiccups that were unfortunate (issues with the included breakfast, timing of the morning coffee/tea sevice) but nothing major. Overall a lovely stay, I would definitely stay again!
8
Ben
28 dic 2021
·
Se alojó 4 noches
The cabins are clean and spacious, and nicely appointed. The chilled out vibe of the cabins contrasts a little with the beach club atmosphere of the restaurant and bar. Food good but not outstanding. Our cabin was at the rear of the property and basically had unusable wi-fi. Beach loungers had good availability and well spaced out, with different options for seeking shade Staff available via whatsapp rather than front desk; worked very well
The cabins are clean and spacious, and nicely appointed. The chilled out vibe of the cabins contrasts a little with the beach club atmosphere of the restaurant and bar. Food good but not outstanding. Our cabin was at the rear of the property and basically had unusable wi-fi. Beach loungers had good availability and well spaced out, with different options for seeking shade Staff available via whatsapp rather than front desk; worked very well
10
Shariane
14 oct 2025
·
Se alojó 1 noche
I had a solo beach birthday trip at Kai and it was such a wonderful experience. The beach bungalow is beautiful and I booked the beach front option which was amazing. The service was great and I really enjoyed my meals at the nearby beach restaurant. Highly recommended!
I had a solo beach birthday trip at Kai and it was such a wonderful experience. The beach bungalow is beautiful and I booked the beach front option which was amazing. The service was great and I really enjoyed my meals at the nearby beach restaurant. Highly recommended!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente descrito como amable, atento y servicial. Sin embargo, la comunicación y la capacidad de respuesta pueden ser inconsistentes, y el servicio de restaurante o desayuno puede ser lento, con algunos informes de presión para dar propina o problemas con la coordinación de taxis.
Reseñas de huéspedes relacionadas
8
Aishwarya Rao
1 jun 2023
·
Se alojó 4 noches
The communication regarding the entrance to the property was bad. I was not informed until I messaged the hotel. Every time we needed to enter the hotel, there was security which bothered us to buy tickets. The hotel couldn't arrange anything for us when we complained. Other than that, the stay was nice and peaceful. The restaurant at the hotel had very few options. The hotel is located far away from all local restaurants, so it was inconvenient given how the exit and entrance was. There was also some construction work happening which was noisy
The communication regarding the entrance to the property was bad. I was not informed until I messaged the hotel. Every time we needed to enter the hotel, there was security which bothered us to buy tickets. The hotel couldn't arrange anything for us when we complained. Other than that, the stay was nice and peaceful. The restaurant at the hotel had very few options. The hotel is located far away from all local restaurants, so it was inconvenient given how the exit and entrance was. There was also some construction work happening which was noisy
10
Alejandro
6 feb 2025
·
Se alojó 2 noches
El hortel es increíble esta a pie de playa, muy lindo lugar, las habitaciones muy cómodas. El restaurante la comida deliciosa, el personal muy servicial y amable. Recomiendo este lugar.
El hortel es increíble esta a pie de playa, muy lindo lugar, las habitaciones muy cómodas. El restaurante la comida deliciosa, el personal muy servicial y amable. Recomiendo este lugar.
10
Julie
16 oct 2023
·
Se alojó 3 noches
My stay here was perfection!! We had basically our own bungalow on the beach with our own patio area. The staff left coffee at our door daily and were very accommodating. Security was tight upon entering so we felt very safe. Can’t beat the price for a 10 second walk to the ocean. We’d definitely come back!
My stay here was perfection!! We had basically our own bungalow on the beach with our own patio area. The staff left coffee at our door daily and were very accommodating. Security was tight upon entering so we felt very safe. Can’t beat the price for a 10 second walk to the ocean. We’d definitely come back!
6
Deepinder
19 mar 2024
·
Se alojó 3 noches
The resort is quiet, clean and a great place to relax. We really loved the hotel but it fell short in service and amenities. PROS: -Very clean -Quiet and relaxing atmosphere -Tasty food and drinks -Decorated room for wifes birthday CONS: -At check in the front desk walked us to our suite, when we got there, someones empty drink cups were left on our patio set, to my surprise staff member just left them there, nobody collected them until the next day. -Very poor wifi. -First 24 hours our hot water did not work -Front desk is supposed to be open until 11pm but good luck finding someone to help you after 9pm. -Restaurant closes at 10:00pm but stops serving at 9:30pm even though the hotel claims they serve until 10:00pm. -No phone or tv in the room -Since there is no phone to call the front desk, they ask you to use whatsapp to communicate with the hotel, sometimes we did not receive a response for as long as 10 hours. -Restaurant service slow -Hotel offers complimentary coffee delivered to room in morning at requested time. Consistently delivered at wrong time by over 40 mins. -One night we were heading out to dinner and discovered their maintenance person who was varnishing the fence in the parking lot had dripped varnish all over our rental vehicle. When I brought it to his attention, no apology was offered, he just handed me wet rag to clean it. I am lucky I got there while it was wet. -Our patio daybed is covered in palm tree debris every morning, nobody cleans it.
The resort is quiet, clean and a great place to relax. We really loved the hotel but it fell short in service and amenities. PROS: -Very clean -Quiet and relaxing atmosphere -Tasty food and drinks -Decorated room for wifes birthday CONS: -At check in the front desk walked us to our suite, when we got there, someones empty drink cups were left on our patio set, to my surprise staff member just left them there, nobody collected them until the next day. -Very poor wifi. -First 24 hours our hot water did not work -Front desk is supposed to be open until 11pm but good luck finding someone to help you after 9pm. -Restaurant closes at 10:00pm but stops serving at 9:30pm even though the hotel claims they serve until 10:00pm. -No phone or tv in the room -Since there is no phone to call the front desk, they ask you to use whatsapp to communicate with the hotel, sometimes we did not receive a response for as long as 10 hours. -Restaurant service slow -Hotel offers complimentary coffee delivered to room in morning at requested time. Consistently delivered at wrong time by over 40 mins. -One night we were heading out to dinner and discovered their maintenance person who was varnishing the fence in the parking lot had dripped varnish all over our rental vehicle. When I brought it to his attention, no apology was offered, he just handed me wet rag to clean it. I am lucky I got there while it was wet. -Our patio daybed is covered in palm tree debris every morning, nobody cleans it.
10
Nathan
26 jun 2023
·
Se alojó 3 noches
My wife and I had a wonderful time at Kai Tulum! I'd like to give a big shout out to Andy at the restaurant for being so friendly, attentive, and just all around helpful. Besides excellent service in the restaurant, Andy gave us good advice for local activities. As for the rest of the stay, our room was so comfortable and so close to the shore! The hotel was beautiful whether seen from the shore, the garden, or the cabin. I loved the beach club and would return in a heartbeat! I couldn't believe it when I went swimming and looked up the shore to see the ruins. What an amazing view! The restaurant was excellent and always delicious. Abram and Jeff were also great at the restaurant.
My wife and I had a wonderful time at Kai Tulum! I'd like to give a big shout out to Andy at the restaurant for being so friendly, attentive, and just all around helpful. Besides excellent service in the restaurant, Andy gave us good advice for local activities. As for the rest of the stay, our room was so comfortable and so close to the shore! The hotel was beautiful whether seen from the shore, the garden, or the cabin. I loved the beach club and would return in a heartbeat! I couldn't believe it when I went swimming and looked up the shore to see the ruins. What an amazing view! The restaurant was excellent and always delicious. Abram and Jeff were also great at the restaurant.
8
Eduardo
19 dic 2024
·
Se alojó 7 noches
Staff was great, but I wish we got more information about Tulum of what to do and where to go. Other than that everything was great
Staff was great, but I wish we got more information about Tulum of what to do and where to go. Other than that everything was great
10
Jennie
18 mar 2025
·
Se alojó 3 noches
Denise y en general todo el personal muy amables y atentos! Gran lugar para relajarse, cómodo y seguro!!! Altamente recomendado:)
Denise y en general todo el personal muy amables y atentos! Gran lugar para relajarse, cómodo y seguro!!! Altamente recomendado:)
10
GIORGIO
5 ago 2024
·
Se alojó 4 noches
The team was very helpful.
The team was very helpful.
10
Katie
3 may 2024
·
Se alojó 5 noches
The staff was friendly and welcoming! They made the stay enjoyable! Every morning Rigo or Andres took care of us at breakfast and made us smile and provided excellent service! We always saw people cleaning and our rooms were ammaculate and cleaned every day. We loved our resort and definitely want to return! (Also the drinks were amazing - get the hibiscus drink on the beach!)
The staff was friendly and welcoming! They made the stay enjoyable! Every morning Rigo or Andres took care of us at breakfast and made us smile and provided excellent service! We always saw people cleaning and our rooms were ammaculate and cleaned every day. We loved our resort and definitely want to return! (Also the drinks were amazing - get the hibiscus drink on the beach!)
4
Line
11 abr 2023
·
Se alojó 3 noches
I would not recommend this hotel. We had 3 nights here and paid a good amount for it. The room was very nice and clean but that was just about it. - On our first night we ordered room service and the waiter was "begging" for tips (although it said in the information folder that the amount of tips (and even giving tips) were optional). He said that if we did not give him tips his Manager would ask him to pay-out that minimum amount from his own pocket. Not sure whether this is true - but it was just an uncomfortable position to be in. Especially taking into account that we were paying almost 300 USD per night. - When we checked out the hotel receptionist said everything was fine and we asked if he could order a taxi. When the taxi arrived we asked for the price (we were going 8 min. down the road) and the driver stated an extremely high price. We asked the hotel to find another taxi but you could clearly sense that he was supporting the driver - and said this was the price (although we had been taking taxis for far less the previous days). - When we then insisted to wait for another taxi, the hotel receptionist started claiming that we had used from the minibar (although we already checked out where he said everything was fine). Since we had not touched the minibar, I told him this and after a longer discussion he gave up. - The restaurant was not nice and in general the staff seemed a bit like they did not bother to help.
I would not recommend this hotel. We had 3 nights here and paid a good amount for it. The room was very nice and clean but that was just about it. - On our first night we ordered room service and the waiter was "begging" for tips (although it said in the information folder that the amount of tips (and even giving tips) were optional). He said that if we did not give him tips his Manager would ask him to pay-out that minimum amount from his own pocket. Not sure whether this is true - but it was just an uncomfortable position to be in. Especially taking into account that we were paying almost 300 USD per night. - When we checked out the hotel receptionist said everything was fine and we asked if he could order a taxi. When the taxi arrived we asked for the price (we were going 8 min. down the road) and the driver stated an extremely high price. We asked the hotel to find another taxi but you could clearly sense that he was supporting the driver - and said this was the price (although we had been taking taxis for far less the previous days). - When we then insisted to wait for another taxi, the hotel receptionist started claiming that we had used from the minibar (although we already checked out where he said everything was fine). Since we had not touched the minibar, I told him this and after a longer discussion he gave up. - The restaurant was not nice and in general the staff seemed a bit like they did not bother to help.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Entorno tranquilo y pintoresco en una hermosa playa dentro del Parque Nacional de Tulum y a poca distancia de las ruinas. Espere acceso controlado con puntos de control y tarifas, transporte más caro, cierres de carreteras ocasionales y embarcaciones turísticas que pueden afectar a la natación o a las vistas.
Reseñas de huéspedes relacionadas
8
Stacy K
25 ago 2024
·
Se alojó 7 noches
Staying within the national park was neat, but you could not bring even a water bottle to the resort. Federal police check your car and trunk every time you travel from town to the resort. The property is beautiful and well kept but the tourist boats are everywhere on the beach in front of the hotel.
Staying within the national park was neat, but you could not bring even a water bottle to the resort. Federal police check your car and trunk every time you travel from town to the resort. The property is beautiful and well kept but the tourist boats are everywhere on the beach in front of the hotel.
10
Hector
7 jul 2024
·
Se alojó 3 noches
El hotel está muy bonito y limpio. Muy cerca de las Ruinas de tulum. Los precios de la comida y bebidas está un poco elevados comparados con otros destinos turísticos pero igual que todo Tulúm. El único pero en mi opinión es la playa. Tenía algo de sargazo y unas lanchas estacionadas en la playa que dañaban la hermosa vista al mar que tiene el hotel. Se los recomiendo. Volvería a hospedarme ahí. Lo que más disfrutamos fue andar en bicicleta en toda la zona arqueológica. Nota: El hotel está en retirado de la zona hotelera donde están los restaurantes y beach clubs famosos. Esperen gastar $600 pesos de ida a los restaurantes y $700/$800 para regresar a tu hotel.
El hotel está muy bonito y limpio. Muy cerca de las Ruinas de tulum. Los precios de la comida y bebidas está un poco elevados comparados con otros destinos turísticos pero igual que todo Tulúm. El único pero en mi opinión es la playa. Tenía algo de sargazo y unas lanchas estacionadas en la playa que dañaban la hermosa vista al mar que tiene el hotel. Se los recomiendo. Volvería a hospedarme ahí. Lo que más disfrutamos fue andar en bicicleta en toda la zona arqueológica. Nota: El hotel está en retirado de la zona hotelera donde están los restaurantes y beach clubs famosos. Esperen gastar $600 pesos de ida a los restaurantes y $700/$800 para regresar a tu hotel.
10
Carina
30 nov 2024
·
Se alojó 4 noches
Beautiful and chill environment with lovely light and breeze cabins for a perfect getaway. Situated in the national park away from the overcrowded tourist spots further down.
Beautiful and chill environment with lovely light and breeze cabins for a perfect getaway. Situated in the national park away from the overcrowded tourist spots further down.
10
Anne
6 ago 2024
·
Se alojó 7 noches
Overall we had a great stay except paying everyday per head at the entrance of the resort even your a guest. The boats coming in and out scared me getting hit while swimming on the beach and the smell of the gas also bothers me
Overall we had a great stay except paying everyday per head at the entrance of the resort even your a guest. The boats coming in and out scared me getting hit while swimming on the beach and the smell of the gas also bothers me
4
Joseph
19 feb 2024
·
Se alojó 7 noches
This property is in a national park, and you are required to pay entry fee plus subject to inspection from national guards. Very uncomfortable. Plus we didn’t get our free bottle of wine
This property is in a national park, and you are required to pay entry fee plus subject to inspection from national guards. Very uncomfortable. Plus we didn’t get our free bottle of wine
6
David
12 nov 2024
·
Se alojó 1 noche
The government started a new program to limit plastic- cans etc.. so on the road to the hotel everyone was stopped by the military and car screened. Massive backups- also we had water bottles and beer for our trip removed from our car.
The government started a new program to limit plastic- cans etc.. so on the road to the hotel everyone was stopped by the military and car screened. Massive backups- also we had water bottles and beer for our trip removed from our car.
10
Brian
8 nov 2024
·
Se alojó 1 noche
What a gem! The location is great and if you like the eco-friendly bohemian vibe, you'll love this place. Plus the property is literally on yhe beach. Can't beat this deal. Would definitely stay again!
What a gem! The location is great and if you like the eco-friendly bohemian vibe, you'll love this place. Plus the property is literally on yhe beach. Can't beat this deal. Would definitely stay again!
8
Eric
14 may 2023
·
Se alojó 4 noches
I stayed at Kai Tulum for a brief 4 day stay and overall the stay was good. The hotel is terrible with communication, i had a few questions i had before we travelled to Mexico and their whatsapp account were never replied to my questions, their hotel phone never answered any of my calls, i finally received an email on the morning of my flight which was not very convenient. The road leading to the hotel was closed due to construction and a back winding dirt road had to be used, It was inconvenient. The check-in was simple, the hotel provided free parking for guests. The ocean view was partially blocked by the restaurant but regardless it was a phenomenal view every morning. It actually did an accurate job of representing the room and the beach distance from the room. It was ocean view and a wonderful beach style cabin/room. The bed faced the view and the shower was very nice. The grounds are nice and very tropical feel wherever you are on the hotel grounds. The pool area is small but the hotel only has about 16 rooms. The beach has plenty of seating with a great view. The restaurant was over-priced in my opinion and better meals were had at different locations. The restaurant does have a clean modern look but there was no attempts to have live music or any type of bar area to make it inviting. The beach sand everywhere got a little old because it was very dusty and got everywhere but that isn't the hotels fault. The hotel needed to do a better clean up the sargasso seaweed
I stayed at Kai Tulum for a brief 4 day stay and overall the stay was good. The hotel is terrible with communication, i had a few questions i had before we travelled to Mexico and their whatsapp account were never replied to my questions, their hotel phone never answered any of my calls, i finally received an email on the morning of my flight which was not very convenient. The road leading to the hotel was closed due to construction and a back winding dirt road had to be used, It was inconvenient. The check-in was simple, the hotel provided free parking for guests. The ocean view was partially blocked by the restaurant but regardless it was a phenomenal view every morning. It actually did an accurate job of representing the room and the beach distance from the room. It was ocean view and a wonderful beach style cabin/room. The bed faced the view and the shower was very nice. The grounds are nice and very tropical feel wherever you are on the hotel grounds. The pool area is small but the hotel only has about 16 rooms. The beach has plenty of seating with a great view. The restaurant was over-priced in my opinion and better meals were had at different locations. The restaurant does have a clean modern look but there was no attempts to have live music or any type of bar area to make it inviting. The beach sand everywhere got a little old because it was very dusty and got everywhere but that isn't the hotels fault. The hotel needed to do a better clean up the sargasso seaweed
10
John
12 abr 2025
·
Se alojó 3 noches
We love Kai Tulum. The staff is always amazing and super friendly. The suites are so perfect- it’s like your own little oceanside cottage. Location inside the National Park is ideal for safety. Only negative this trip was the amount of seaweed but that is outside the control of any hotel. We can’t wait to return in the future.
We love Kai Tulum. The staff is always amazing and super friendly. The suites are so perfect- it’s like your own little oceanside cottage. Location inside the National Park is ideal for safety. Only negative this trip was the amount of seaweed but that is outside the control of any hotel. We can’t wait to return in the future.
10
Roy
18 may 2024
·
Se alojó 3 noches
The location is beautiful!!! The room is also great, perfect get away for a relaxing time. The food and drink were all delicious. The staff was king and helpful, and attentive. The ruins are a short walk, and you are surrounded by nature, no stores no cars, just NATURE!
The location is beautiful!!! The room is also great, perfect get away for a relaxing time. The food and drink were all delicious. The staff was king and helpful, and attentive. The ruins are a short walk, and you are surrounded by nature, no stores no cars, just NATURE!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
A muchos huéspedes les gustó la comida y la bebida, pero el menú es pequeño y los precios son más altos que en los alrededores. El servicio de desayuno y restaurante puede ser lento, y en ocasiones no estaban disponibles algunos artículos.
Reseñas de huéspedes relacionadas
8
Gustavo
12 ene 2023
·
Se alojó 3 noches
Muy bonito hotel. Aunque el servicio de alimentos es muy lento.
Muy bonito hotel. Aunque el servicio de alimentos es muy lento.
8
Aishwarya Rao
1 jun 2023
·
Se alojó 4 noches
The communication regarding the entrance to the property was bad. I was not informed until I messaged the hotel. Every time we needed to enter the hotel, there was security which bothered us to buy tickets. The hotel couldn't arrange anything for us when we complained. Other than that, the stay was nice and peaceful. The restaurant at the hotel had very few options. The hotel is located far away from all local restaurants, so it was inconvenient given how the exit and entrance was. There was also some construction work happening which was noisy
The communication regarding the entrance to the property was bad. I was not informed until I messaged the hotel. Every time we needed to enter the hotel, there was security which bothered us to buy tickets. The hotel couldn't arrange anything for us when we complained. Other than that, the stay was nice and peaceful. The restaurant at the hotel had very few options. The hotel is located far away from all local restaurants, so it was inconvenient given how the exit and entrance was. There was also some construction work happening which was noisy
8
Sonata
18 may 2025
·
Se alojó 4 noches
Very nice, clean boutique hotel. It felt very quiet—almost like we were the only guests staying there, which made for a peaceful, if somewhat slow, atmosphere. The staff was friendly and easily accessible throughout our stay. A couple of small surprises: they didn’t have a regular cappuccino or Corona beer available. That said, the food was excellent—definitely a step above the neighboring hotels. Overall, a pleasant stay with great service and quality dining. Would recommend it for my family and friends.
Very nice, clean boutique hotel. It felt very quiet—almost like we were the only guests staying there, which made for a peaceful, if somewhat slow, atmosphere. The staff was friendly and easily accessible throughout our stay. A couple of small surprises: they didn’t have a regular cappuccino or Corona beer available. That said, the food was excellent—definitely a step above the neighboring hotels. Overall, a pleasant stay with great service and quality dining. Would recommend it for my family and friends.
10
Afia
24 jun 2024
·
Se alojó 5 noches
The property is right on the beach and in close proximity to a handful of other hotels. My room was extremely clean and housekeeping came everyday. The restaurant had a very good, but small menu. All staff were kind and helpful. The property itself was the perfect calm, quiet getaway.
The property is right on the beach and in close proximity to a handful of other hotels. My room was extremely clean and housekeeping came everyday. The restaurant had a very good, but small menu. All staff were kind and helpful. The property itself was the perfect calm, quiet getaway.
8
Sheila
3 sept 2025
·
Se alojó 3 noches
Beautiful rooms, beautiful property with kind staff, especially Dennis. Gorgeous, but the hotel’s amenities i found were significantly pricier than surrounding hotels, for example a bike rentak here would by $850 mxd conpared to next door where it was $350, their restaurant was gorgeous and loved the food quality, but again significantly higher prices than neighboring spots. I loved my stay here, and loved the convenience- please beware before booking there’s a $450 mxd one time fee to enter the national park and then a daily $120 something fee, which is pretty annoying but part of thr deal for this whole area.
Beautiful rooms, beautiful property with kind staff, especially Dennis. Gorgeous, but the hotel’s amenities i found were significantly pricier than surrounding hotels, for example a bike rentak here would by $850 mxd conpared to next door where it was $350, their restaurant was gorgeous and loved the food quality, but again significantly higher prices than neighboring spots. I loved my stay here, and loved the convenience- please beware before booking there’s a $450 mxd one time fee to enter the national park and then a daily $120 something fee, which is pretty annoying but part of thr deal for this whole area.
8
Claire
29 sept 2024
·
Se alojó 3 noches
Beautiful location and accommodation but the breakfast service let it down.
Beautiful location and accommodation but the breakfast service let it down.
8
Ben
28 dic 2021
·
Se alojó 4 noches
The cabins are clean and spacious, and nicely appointed. The chilled out vibe of the cabins contrasts a little with the beach club atmosphere of the restaurant and bar. Food good but not outstanding. Our cabin was at the rear of the property and basically had unusable wi-fi. Beach loungers had good availability and well spaced out, with different options for seeking shade Staff available via whatsapp rather than front desk; worked very well
The cabins are clean and spacious, and nicely appointed. The chilled out vibe of the cabins contrasts a little with the beach club atmosphere of the restaurant and bar. Food good but not outstanding. Our cabin was at the rear of the property and basically had unusable wi-fi. Beach loungers had good availability and well spaced out, with different options for seeking shade Staff available via whatsapp rather than front desk; worked very well
10
Amy
13 mar 2023
·
Se alojó 6 noches
Kai Tulum was absolutely gorgeous. The staff was super friendly and helpful. My room was perfect for my daughter and I. I liked that we had bathrobes but would have been better if they were softer and more plush. We only had dinner there one night as there weren't that many options. The plate of pasta that we had was delicious but small. I highly recommend Kai Tulum!
Kai Tulum was absolutely gorgeous. The staff was super friendly and helpful. My room was perfect for my daughter and I. I liked that we had bathrobes but would have been better if they were softer and more plush. We only had dinner there one night as there weren't that many options. The plate of pasta that we had was delicious but small. I highly recommend Kai Tulum!
10
Karen
13 abr 2025
·
Se alojó 3 noches
I Loved the cottages! They were very comfortable! We had everything we needed, and the extra items for the beach were appreciated (after-Sun lotion and bug spray)! We rented an electric bike to take to a Cenote, and back to Tulum for shopping and lunch … that was so much fun! The only thing was the beach restaurant was very expensive … BUT … the food was great! It truly was a good stay.
I Loved the cottages! They were very comfortable! We had everything we needed, and the extra items for the beach were appreciated (after-Sun lotion and bug spray)! We rented an electric bike to take to a Cenote, and back to Tulum for shopping and lunch … that was so much fun! The only thing was the beach restaurant was very expensive … BUT … the food was great! It truly was a good stay.
10
Kelly
16 dic 2023
·
Kai is stunning! This is a this is a great hotel, if you would like a peaceful place to rest and reflect, swim and enjoy the Playa Paraiso. This is not the right hotel if you want to go to different bars and restaurants every night. You can take a cab into town, but it is not that close and not worth it in my opinion. We enjoyed our stay at Kai so much, especially the beautiful room. Their bungalows are as beautiful as the pictures show. The restaurant is slightly overpriced as far as food, but their two for one margaritas can’t be beat. The massage therapist at Kai is excellent, and will give you a great price if you can pay in pesos. Having pesos would have been the only improvement on my stay as I found it a little tricky at times to use a card. Kai is next-door to IKAL Hotel and IKAL’s restaurant is so good and very affordable. Our room was quiet and safe, and we felt so well cared for. They have filtered water in every room so you don’t have to worry about finding bottled water, which can be a big stress at times in Mexico. I would come back here in instant! What a beautiful place.
Kai is stunning! This is a this is a great hotel, if you would like a peaceful place to rest and reflect, swim and enjoy the Playa Paraiso. This is not the right hotel if you want to go to different bars and restaurants every night. You can take a cab into town, but it is not that close and not worth it in my opinion. We enjoyed our stay at Kai so much, especially the beautiful room. Their bungalows are as beautiful as the pictures show. The restaurant is slightly overpriced as far as food, but their two for one margaritas can’t be beat. The massage therapist at Kai is excellent, and will give you a great price if you can pay in pesos. Having pesos would have been the only improvement on my stay as I found it a little tricky at times to use a card. Kai is next-door to IKAL Hotel and IKAL’s restaurant is so good and very affordable. Our room was quiet and safe, and we felt so well cared for. They have filtered water in every room so you don’t have to worry about finding bottled water, which can be a big stress at times in Mexico. I would come back here in instant! What a beautiful place.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
2
Juan
7 may 2026
·
Se alojó 5 noches
La playa contaminada de algas un olor repugnante nos estafaron con las fotos! Nadie se disculpó y nadie nos ofreció nada a cambio! Una estafa en toda regla
La playa contaminada de algas un olor repugnante nos estafaron con las fotos! Nadie se disculpó y nadie nos ofreció nada a cambio! Una estafa en toda regla
10
Manuel
22 abr 2026
·
Se alojó 1 noche
Muy buen hotel, excelente ubicación
Muy buen hotel, excelente ubicación
10
Carlos Adan Montoya
7 dic 2025
·
Se alojó 2 noches
Si, revisión obligatoria por seguridad
Si, revisión obligatoria por seguridad
10
Guido Alberto
11 jul 2025
·
Se alojó 3 noches
Nos trataron increíble, la habitación nos fascinó y la pasamos de primera, Volveremos a ir si duda alguna
Nos trataron increíble, la habitación nos fascinó y la pasamos de primera, Volveremos a ir si duda alguna
10
Jennie
18 mar 2025
·
Se alojó 3 noches
Denise y en general todo el personal muy amables y atentos! Gran lugar para relajarse, cómodo y seguro!!! Altamente recomendado:)
Denise y en general todo el personal muy amables y atentos! Gran lugar para relajarse, cómodo y seguro!!! Altamente recomendado:)
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:30
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-26: 92.62200395584107USD
- 2026-09-27: 89.26563999176025USD
- 2026-09-28: 85.18494539260865USD
- 2026-09-29: 86.8371301651001USD
- 2026-09-30: 87.51078258514404USD
- 2026-10-01: 88.59545677185059USD
- 2026-10-02: 94.87000205993652USD
- 2026-10-03: 92.82526596069337USD
- 2026-10-04: 78.10843086242676USD
- 2026-10-05: 91.867461643219USD
- 2026-10-06: 89.4909375190735USD
- 2026-10-07: 90.2886879348755USD
- 2026-10-08: 91.01348054885865USD
- 2026-10-09: 94.93250867843628USD
- 2026-10-10: 92.27459581375123USD
- 2026-10-11: 95.35995248794556USD
- 2026-10-12: 88.65382301330567USD
- 2026-10-13: 88.65382301330567USD
- 2026-10-14: 87.22115667343141USD
- 2026-10-15: 90.31015687942505USD
- 2026-10-16: 92.82526596069337USD
- 2026-10-17: 94.76200359344483USD
- 2026-10-18: 94.93250867843628USD
- 2026-10-19: 88.65382301330567USD
- 2026-10-20: 91.17131172180176USD
- 2026-10-21: 106.73270528793336USD
- 2026-10-22: 242.31109493255616USD
- 2026-10-23: 95.39054769515992USD
- 2026-10-24: 93.75665031433105USD
- 2026-10-25: 92.88642150878907USD
- 2026-10-26: 91.04092906951905USD
- 2026-10-27: 92.39897274017335USD
- 2026-10-28: 102.85208242416383USD
- 2026-10-29: 102.85208242416383USD
- 2026-10-30: 95.39949962615967USD
- 2026-10-31: 91.35908435821534USD
- 2026-11-01: 142.72553464889526USD
- 2026-11-02: 151.21594871520998USD
- 2026-11-03: 127.16605001449585USD
- 2026-11-04: NO DATA
- 2026-11-05: 125.84892198562623USD
- 2026-11-06: 142.877194480896USD
- 2026-11-07: 443.60515678405767USD
- 2026-11-08: 142.877194480896USD
- 2026-11-09: 137.14799350738525USD
- 2026-11-10: 130.79397912979127USD
- 2026-11-11: 132.30492910385132USD
- 2026-11-12: 133.27982664108276USD
- 2026-11-13: 139.7394772911072USD
- 2026-11-14: 160.60954898834228USD
- 2026-11-15: 136.5262832069397USD
- 2026-11-16: 132.0013130760193USD
- 2026-11-17: 132.1207738494873USD
- 2026-11-18: 161.8560901260376USD
- 2026-11-19: 132.03412229537966USD
- 2026-11-20: 142.877194480896USD
- 2026-11-21: 152.58408618927004USD
- 2026-11-22: 142.83386434555055USD
- 2026-11-23: 128.85621294021607USD
- 2026-11-24: 129.30912660598756USD
- 2026-11-25: 130.12641960144043USD
- 2026-11-26: 132.1749474143982USD
Este alojamiento ofrece un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Para organizar la recogida, los huéspedes deberán contactar con el alojamiento 24 horas antes de la llegada a través de los datos que aparecen en la confirmación de la reserva. La recepción está abierta todos los días de 09:00 a 20:00. El servicio de recepción está disponible en horario limitado. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. No está permitido que los huéspedes lleven productos de PET o PETE (tereftalato de polietileno) al alojamiento. Por ejemplo, botellas de refrescos y agua, algunas botellas de zumo y bebidas alcohólicas, y envases de plástico de alimentos. Este alojamiento se encuentra dentro del Parque del Jaguar y los huéspedes deben pagar una entrada diaria al parque. El cargo por la entrada al parque para los visitantes residentes en México es de 255 MXN por persona y día. El cargo adicional obligatorio indicado incluye el cargo por la entrada al parque para los visitantes no residentes. Los cargos se cobran en la entrada del parque. Los huéspedes recibirán pulseras tras el pago. Los huéspedes tienen que llevar una pulsera durante la estancia.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
- Este alojamiento se reserva el derecho a efectuar una autorización de la tarjeta de crédito del huésped previa a la llegada.
- Transacciones sin efectivo disponibles
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo, sistema de seguridad y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Es necesario reservar con antelación los servicios de masaje. Las reservas se realizan poniéndose en contacto con el hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Se ofrece alojamiento gratuito a un máximo de 2 menores de hasta 11 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- Desayuno a la carta: entre 10 y 30 MXN por adulto; entre 10 y 30 MXN por menor (precio aproximado)
- Transporte al aeropuerto: 2900 MXN por vehículo (solo ida, máximo 4 personas)
- Cama adicional: 25.0 MXN por noche
- Tarifa de las instalaciones: 3.5 MXN por alojamiento, por día
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Guardería infantil/Niñera
Servicio de habitaciones
Servicios
Guardería infantil/Niñera
Servicio de limpieza
Caja fuerte
Alquiler de bicicletas
Consigna de equipajes
Zona para fumadores
Autoservicio de lavandería
Concierge Services
Actividades
Piscina
Jardín
Playa (cercana)
Buceo
Windsurf
Pesca
Canoas
Piscina cubierta
Música en directo
Bicycle Tour Information
Pool (Indoor)
Muebles de exterior
Terraza
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Servicio de masajes
Spa y centro de bienestar
Bar en la piscina
Comidas para llevar
Desayuno en la habitación
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito