Name: FIVE Zurich - Luxury City Resort
Address: Döltschiweg 234, Zürich, Switzerland, Zürich, Canton of Zürich, Switzerland
Rating: 8.47

Guest reviews

8.5

Very good

Based on 1,696 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At FIVE Zurich - Luxury City Resort, travellers praise modern facilities, friendly staff, and stylish rooms in the main building, while critiques mention small East Wing rooms reached via a long tunnel, cleanliness issues, and a location away from central Zurich.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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4

Cameron

3 weeks ago

·

Stayed 1 night

Booked for a room in the secondary tower, not expecting them to offer us a shuttle as it's an entirely different property. Would not recommend.

2

Lance

23 Mar 2026

·

Stayed 2 nights

The hotel is located far from everything. I cannot believe this is called a five star hotel. It is a two star Hampton hotel. When you arrive to the reception, they send you on a half mile hike down to Long tunnel to get to the supposedly @superior room.” the room we went into was dingy and old and the bidet didn’t work. The shower didn’t work, and if you tried to plug in the towel, warmer, the breaker flipped, and all the lights went out. They moved us to another room, which was actually better. Unfortunately, I left my very expensive $$$$ jewelry at the hotel when we departed and 5 hours later when I called to retrieve it, they claimed “they had found no jewelry”. It WAS there. Someone at the hotel hit the jackpot. So it was a terrible two day stay for us.

10

Claudio

26 Jan 2026

·

Stayed 1 night

Perfect stay

4

Raveen

25 Jan 2026

·

Stayed 3 nights

First one they checked us into, sheets had such a nasty stains on them. Floors were dirty, and towels were disgusting. Not really a complainer either as I’m willing to deal with some things that are out of human control. However, lack of basic cleanliness is something I can’t. We call the Front Desk. They upgraded us to another room, which is bearable. For a country with a climate like Switzerland carpet is really not the best thing, especially with the cigarette smell throughout the whole hotel. It’s nice to have a rooftop club, but also can be a pain in the ass with how loud and obnoxious the guest and customers are that are coming in and out until 6 AM staff is a little ignorant and I’m from America. We come from ignorance however in this hotel in particular very snobby staff only reason why I booked it is because I’m an average traveler to Dubai and I thought this Dubai based hotel in Switzerland would exceed my expectations. However, instead it made me reconsider ever staying at any property like this outside of Dubai.

10

NETANEL

18 Jan 2026

·

Stayed 3 nights

Great hotel

Döltschiweg 234, Zürich, Switzerland

Location

Located in Zürich (Zürich Center), FIVE Zurich - Luxury City Resort is within a 10-minute drive of Letzigrund Stadium and Bahnhofstrasse. This luxury hotel is 2.9 mi (4.6 km) from Lindenhof and 3.2 mi (5.1 km) from Swiss National Museum.

Uetliberg Lookout Tower(1.2 Miles)

Uetliberg(1.3 Miles)

Sihlcity(1.6 Miles)

Letzigrund Stadium(1.8 Miles)

Helvetia Square(1.8 Miles)

FIFA World Football Museum(2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 12:00

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self-parking is available on-site for a fee of CHF 30 per night. Valet parking is also offered at the same rate. Reservations are not required.

Continental breakfast is available daily from 6:00 AM to 10:30 AM for a fee of approximately CHF 55 for adults and CHF 25 for children.

Pets are allowed at the property for a fee of CHF 40 per pet, per night. Service animals are exempt from fees.

Check-in is from 3:00 PM to 12:00 AM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Airport shuttle services are available for a fee of CHF 150 per vehicle (maximum occupancy 6). Guests must contact the property with arrival details to arrange the transfer.

The property features step-free entrances and wheelchair-accessible facilities in public areas. It is advisable to contact the property directly for specific room accessibility options.

Located in Zürich Center, the property is within a 10-minute drive of Letzigrund Stadium and Bahnhofstrasse. It is approximately 2.9 km from Lindenhof and 3.2 km from the Swiss National Museum. Public transport options are available nearby.

The property features both indoor and outdoor swimming pools. The outdoor pool is heated and seasonal, open from May 9 to September 1. Hours of operation may vary.

Children are welcome at the property. The minimum age for children to stay for free is under 12 years of age.

The property offers rollaway beds for a fee of CHF 70 per night, subject to availability. Advance request or confirmation is required for rollaway beds.

FIVE Zurich - Luxury City Resort

Amenities

Property description

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