Name: Hotel New York by WestCord
Address: Koninginnenhoofd 1, Kop van Zuid, Netherlands, NL
Price range: US$112–US$498 per night
Rating: 8.88

What guests think

Hotel New York by WestCord blends rich maritime history with modern comforts, drawing many cruisers for its unbeatable location beside Rotterdam’s terminal, spacious character-filled rooms, and friendly staff, though some noise and accessibility quirks appear.

Guests highlight the building’s preserved Holland America heritage, distinctive decor, and impressive water or bridge views. Rooms are generally clean and comfortable, with some very spacious, but a few felt smaller than expected or lacked air conditioning. Dining draws frequent praise, though some found dinner limited or pricey, and nearby parking is costly. Expect a charming, cruise friendly stay with character and some practical trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar and restaurant are popular. Repeated notes mention many stairs and a small or slow lift, and nearby parking is available but expensive.

Related guest reviews

8

Dario

26 May 2023

·

Stayed 3 nights

Wunderschönes Hotel ohne Schnickschnack. Gutes Frühstücksbuffet und eigene Bar und Restaurant

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8

Susan

5 Jan 2025

·

Stayed 2 nights

Great property but the only thing was - we had a car and needed parking. Shocking 35 euros per night for parking. I can’t understand why the hotel don’t get it cheaper perhaps 20 euros per night would be more reasonable. The hotel should negotiate with the parking operator hotel rates I think

10

Bettina

26 Dec 2024

·

Stayed 1 night

Tolles altes Hotel in perfekter Umgebung und Lage. Öffentliche Parkplätze direkt daneben, ziemlich teuer, aber sicher. Wir hatten ein sehr großes Zimmer mit einem alten Safe und interessanten Möbeln im Flugzeuglook. Großes modernes Bad, top! Kaffee etc. im Zimmer. Nichts zu beanstanden. Absolut zu empfehlen!

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10

Bonnie

13 Jun 2024

·

Stayed 1 night

Very unique hotel in fabulous location steps from the cruise terminal. Be warned there is a flight of stairs from the street to the lobby with no elevator.

6

Suzann

27 Dec 2023

·

Stayed 1 night

We waren een beetje teleurgesteld over de kamer Omdat ik een kamer met een bad had gereserveerd en die hadden wij niet. Verder was de kamer prima. Het diner en lokatie waren goed. Wat wel tegenviel is de parkeer gelegenheid we moesten in de garage parkeren maar kregen geen korting of uit rij kaart.. wij wilden verlengen maar om weer €35 voor het parkeren te betalen dat was te veel. We zijn naar een ander hotel gegaan.

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8

Tracy

12 Jul 2023

·

Stayed 1 night

De ligging en de sfeer van het hotel is uniek, de aanwezigheid van de strandstoelen op het grasveld voor het hotel is een meerwaarde. Zalig genieten!

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10

Daniella

10 Jan 2025

·

Stayed 1 night

Superleuk hotel!! Mooi historische gebouw maar van alle gemakken voorzien. De grote kamers aan de achterzijde zijn(Wilhelminakade) zijn top! Nog nooit zo'n mooie, grote kamer gehad. Veel restaurants in de omgeving, watertaxi voor de deur, zicht op Erasmus brug en een schitterend restaurant in het hotel. Fietsen kunnen huren van het hotel. Top verblijf!

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10

Jeffrey

7 Jun 2025

·

Stayed 1 night

Very convenient to cruise terminal. Unique hotel, former Holland America building. Great decor. Excellent bar and restaurants.

10

Karina

10 Mar 2025

·

Stayed 1 night

It was a wonderful property. The only issue is there are a lot of stairs, even if you take the elevator we still had to do stairs to get to our room and there were stairs in our room. If you stay here, note if you have issues with stairs so they can put you in a different area.

10

Barbara

21 Aug 2023

·

Stayed 1 night

Our suit was one of the most beautiful I have stayed in. It was expertly renovated in a contemporary style while maintaining exquisite old woodwork, soaring high ceiling, fireplace, modern large beautiful bathroom, large windows overlooking river, comfortable king bed, large modern soaker tub and enormous velvet sectional couch. The hotel itself is very quirky. It is very old, mazelike but interesting and charming. The entrance is much like a speakeasy, unubtrusive. Several steep steps, no porter in sight, lead to a small old reception area. There is one small slow elevator. Staff throughout the property were helpful and friendly. Complementary drinking water and delicious in room coffee. Buffet breakfast substantial and tasty. Excellent value. Very short walk to cruise ship terminal.

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Cleanliness

Rooms and bathrooms are generally very clean and well kept. A few guests mentioned housekeeping misses, dust, or occasional odors.

Related guest reviews

10

Vibeke

15 Apr 2025

·

Stayed 3 nights

Store, flotte rom, gode senger. Rent og pent

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8

Joost

27 May 2025

·

Stayed 1 night

Prachtig authentiek uniek hotel, superfijne bedden in ruime kamer, schone fijne badkamer, grote aanrader!

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6

Jesús Abraham

1 Aug 2023

·

Elegí esta propiedad por lo cerca qué está de la estación de cruceros (una caminata de unos 150 metros a lo más). Si bien, el concepto del lugar es mantenerse fiel a su origen y tienen mobiliario y decoración de principios del siglo XX (evocando los hoteles de esa época), no todo es positivo al respecto. Nos asignaron una habitación qué tenía una ventana que no podía cerrarse, por lo cual había una corriente de aire insoportable. El baño evocaba épocas pasadas, pero considero que exageraron al mantener un wc con tanque de agua gigante (desperdiciaba mucha agua). Esa habitación tenía olor a viejo. Pedimos cambio de habitación, debido del problema de la ventana, lo cual nos proporcionaron sin problema. La segunda habitación estuvo mucho mejor, y más moderna (un baño de la época, por ejemplo), pero fue difícil quitarme la primera impresión. Las habitaciones tienen unas ventanas enormes, cubiertas por persiana, las cuales estaban un poco polvosas. En general, salvo por la ubicación, perfecta para tomar un crucero, sentí que por ese precio pudimos recibir más.

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10

Robert

21 Jul 2024

·

Stayed 3 nights

Can see the cruise ship from the hotel. 3-5 minute walk! Great history of Holland America Cruise Line. Comfortable bed, nice room, very clean. Good restaurant. Beautiful surroundings and views

10

Marja

10 Jul 2023

·

Stayed 1 night

Mooie accommodatie op mooie locatie. Aardig en goed personeel. Min puntje was dat in de badkamer een rioollucht hing.

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10

Rick

23 Apr 2025

·

Stayed 1 night

Nice and clean place and great service

8

Hanna

28 Jul 2024

·

Stayed 2 nights

Lovely historical building, nice and spacious rooms, ok views as we were located towards the back of the building. Great location right next to a water taxi station, and minutes walk from erasmus bridge and tram stops. The restaurant is definitely worrth visiting for a meal, a wonderful dinner with really friendly and attentive wait staff. The not so greats - noisy location with building work going on next door and traffic. Beds and pillows were not very comfortable, leaving us all with aching backs. The cleaners made the beds, did a general tidy but did not clean. A lot of obvious debris on the floor was left, not ideal when you have young children crawling.

10

Dana

31 Aug 2024

·

Stayed 1 night

Beautiful clean and anazing

10

JOHN

25 Sept 2025

·

Stayed 1 night

Stayed at the Hotel New York for one night prior to our cruise. The location was perfect as it was walking distance to cruise terminal. It is an historical building right on the pier in Rotterdam. The staff was excellent and the room well-appointed and very clean. There is a nice restaurant and bar in the hotel. Highly recommend this hotel for a pre/post cruise stay or your visit to Rotterdam.

10

Pamela

14 Jan 2025

·

Stayed 1 night

Right next to the cruise terminal which is very convenient. The view of the city and water is stunning from the front of the hotel. Staff were very welcoming and kind, and called us to follow up once we got to our room to check if we needed anything. The room was remarkable. From the high ceilings, giant windows, very upgraded bathroom and lighting. The bed was the most comfortable bed we have ever slept on in all our travels. I didn't want to leave. Everything was so clean, I wondered if anyone had ever stayed before. This hotel exceeded expectations and if i could give higher than 5 stars i would. When in Rotterdam,stay here. You wont regret it.

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Rooms

Many rooms are spacious, comfortable, and uniquely decorated with high ceilings and views. Some guests received smaller rooms than expected, noted drafts or noise, or encountered a lack of air conditioning.

Related guest reviews

6

Peter

7 Aug 2023

·

Stayed 1 night

Ramen tochten. Geen mogelijkheid om kamer te verwarmen in koude zoner

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10

Dorieke

27 Nov 2023

·

Stayed 1 night

Geweldig mooi hotel op een top locatie. Kamer was ruim, netjes en sfeervol. Twee kleine puntjes: de airco was wat luidruchtig 's nachts en misschien is het een idee om een luikje voor het raampje van de badkamer te maken. Er komt veel licht doorheen en dat is 's nachts vervelend

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10

Susan

10 Aug 2025

·

Stayed 1 night

The Hotel New York is absolutely stunning. There’s so much history within these walls as it used to be Holland America’s headquarters. Our room was so spacious and comfortable-amazing pillows. The cruise port is a 2 minute walk from here-easiest embarkation ever! Many thanks for a fabulous stay!

8

Marília

5 Nov 2025

·

Stayed 2 nights

O hotel se destacou pelo quarto bem espaçoso, ótimo para nós que fomos em família, com 2 crianças pequenas.

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10

David

26 Jul 2025

·

Stayed 1 night

Nice location near cruise ships. The hotel is cruise themed and feels like it inside. Rooms are spacious and give the feeling of a 1890s cruise with vintage pictures and furniture. Definitely would return.

4

Tommy

28 Jun 2025

·

Stayed 2 nights

The room size was not as advertised. It was very small!!! There was no air conditioning and constant yelling and loud noises all night in the alley next to our room. When attendant was asked about the small room he acknowledged there were larger rooms but chose to give us smaller ones

10

Edwin

25 Jul 2025

·

Stayed 2 nights

Very spacious rooms

10

Jean Paul

15 Sept 2025

·

Stayed 1 night

Great place, fantastic rooms

10

Barbara

21 Aug 2023

·

Stayed 1 night

Our suit was one of the most beautiful I have stayed in. It was expertly renovated in a contemporary style while maintaining exquisite old woodwork, soaring high ceiling, fireplace, modern large beautiful bathroom, large windows overlooking river, comfortable king bed, large modern soaker tub and enormous velvet sectional couch. The hotel itself is very quirky. It is very old, mazelike but interesting and charming. The entrance is much like a speakeasy, unubtrusive. Several steep steps, no porter in sight, lead to a small old reception area. There is one small slow elevator. Staff throughout the property were helpful and friendly. Complementary drinking water and delicious in room coffee. Buffet breakfast substantial and tasty. Excellent value. Very short walk to cruise ship terminal.

10

Pamela

14 Jan 2025

·

Stayed 1 night

Right next to the cruise terminal which is very convenient. The view of the city and water is stunning from the front of the hotel. Staff were very welcoming and kind, and called us to follow up once we got to our room to check if we needed anything. The room was remarkable. From the high ceilings, giant windows, very upgraded bathroom and lighting. The bed was the most comfortable bed we have ever slept on in all our travels. I didn't want to leave. Everything was so clean, I wondered if anyone had ever stayed before. This hotel exceeded expectations and if i could give higher than 5 stars i would. When in Rotterdam,stay here. You wont regret it.

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Service

Staff are widely described as friendly, helpful, and proactive. Isolated issues include an overcharge at checkout and a cumbersome iPad check in.

Related guest reviews

2

Prasanta

21 Aug 2025

·

Stayed 4 nights

At the time of checkout they charged the credit card with 300 EUR while they said it will be 42.58 EUR and gave an invoice for only 42.58 EUR

10

Kelly

4 Oct 2025

·

Stayed 1 night

This is a great hotel especially prior to a cruise. It’s very walkable. Staff are very friendly and took time to answer all questions. Nice little park at end of pier.

10

Alexander

17 Apr 2023

·

Stayed 1 night

Die Zuvorkommenheit, Flexibilität und Freundlichkeit der Mitarbeitenden war hervorragend.

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8

Harald

16 Apr 2025

·

Stayed 1 night

t strålende hotel med god beliggenhet, seervice og sjarm. Det eneste negative er en innsjekking på Ipoad med ukjent tastatur. Tungvint.

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10

Raymond

26 Apr 2025

·

Stayed 1 night

Excellent location and a great staff

10

Rick

23 Apr 2025

·

Stayed 1 night

Nice and clean place and great service

10

David

4 Mar 2024

·

Stayed 1 night

My husband and I went to Ahoy for a concert. We stayed overnight at New York Hotel. They called me twice to check if there was anything I needed before we arrived. I asked for a room with a bathtub, if possible. At the time she said there wasn’t a room with a tub available. When we arrived, the concierge was very kind. She put us in a room with a nice view of the bridge and I had a tub! Room was beautiful. Loved the masculine decor. We ate dinner at the restaurant. It was delicious and waitress was excellent. Everyone was so professional and kind. We had the breakfast buffet & it was delicious. The bed and pillows were so comfortable. I didn’t want to get out of bed. We will return in the summer.

10

Anthonius

28 Dec 2024

·

Stayed 1 night

Uiterst vriendelijke en behulpzame medewerkers. Dat bij grote drukte op eerste kerstdag. Geweldig! En wat een sfeer! Watertaxi voor de deur.

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10

JOHN

25 Sept 2025

·

Stayed 1 night

Stayed at the Hotel New York for one night prior to our cruise. The location was perfect as it was walking distance to cruise terminal. It is an historical building right on the pier in Rotterdam. The staff was excellent and the room well-appointed and very clean. There is a nice restaurant and bar in the hotel. Highly recommend this hotel for a pre/post cruise stay or your visit to Rotterdam.

10

Marc

12 Jun 2025

·

Stayed 1 night

Perfect location for a layover before or after a cruise (on Holland America especially). The hotel is the former headquarters of Holland America, dating to 1901, and has been lovingly restored with nods to their cruise ship history. There are plenty of restaurants in the neighborhood and access to water taxis and water buses for sightseeing. The restaurant in the hotel is excellent and popular with locals. Everyone on the staff was very friendly and helpful. We will definitely stay there again next time we visit Rotterdam

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Location

Outstanding for cruisers, steps from the Rotterdam Cruise Terminal and close to water taxis and public transport. A few mentioned construction or street noise and minor navigation frustrations.

Related guest reviews

10

Pamela

27 Apr 2024

·

Stayed 2 nights

We loved our stay at this hotel. The location is perfect if you are taking a cruise to or from Rotterdam. It's just steps from the pier. The water taxi is next door. The restaurant at the hotel is excellent. There are also many other restaurants nearby. The area is beautiful and walkable.

10

Alfred

21 Jul 2023

·

Stayed 1 night

Uitstekende kamer en badkamer. Door de watertaxi is Rotterdam Centrum snel en goedkoop te bereiken

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10

Bonnie

13 Jun 2024

·

Stayed 1 night

Very unique hotel in fabulous location steps from the cruise terminal. Be warned there is a flight of stairs from the street to the lobby with no elevator.

10

Josien

24 Oct 2023

·

Stayed 1 night

Difficult transportation option. The tram is a far walk 10 min and the uber did not find us easy.

8

Robert

13 Sept 2025

·

Stayed 2 nights

Super convenient for our pre-cruise stay since it’s across the street from the cruise terminal. It’s also a short walk to a train station if you want to venture out a bit, but there are local choices for dinner and coffee, etc. The breakfast in the hotel was good, but a little pricey.

10

Andrew

28 Jul 2024

·

Stayed 2 nights

Great location close to cruise port

10

Anne

11 Aug 2023

·

Stayed 1 night

The style and history of the hotel was fun and unique. It was an easy walk with our suitcases to the cruise port. Our room had a great view of our cruise ship coming in to port, which made it the perfect location.

8

Jan

23 Jun 2025

·

Stayed 1 night

The history of this building and the original decor is amazing. Perfect location for cruise terminal. Walk right across the street.

10

JOHN

25 Sept 2025

·

Stayed 1 night

Stayed at the Hotel New York for one night prior to our cruise. The location was perfect as it was walking distance to cruise terminal. It is an historical building right on the pier in Rotterdam. The staff was excellent and the room well-appointed and very clean. There is a nice restaurant and bar in the hotel. Highly recommend this hotel for a pre/post cruise stay or your visit to Rotterdam.

10

Pamela

14 Jan 2025

·

Stayed 1 night

Right next to the cruise terminal which is very convenient. The view of the city and water is stunning from the front of the hotel. Staff were very welcoming and kind, and called us to follow up once we got to our room to check if we needed anything. The room was remarkable. From the high ceilings, giant windows, very upgraded bathroom and lighting. The bed was the most comfortable bed we have ever slept on in all our travels. I didn't want to leave. Everything was so clean, I wondered if anyone had ever stayed before. This hotel exceeded expectations and if i could give higher than 5 stars i would. When in Rotterdam,stay here. You wont regret it.

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Dining

Restaurant and bar earn frequent praise for quality breakfasts and meals, plus a lively terrace. Others found dinner choices limited, food uneven, loud music, or prices high.

Related guest reviews

6

Deborah

8 Aug 2025

·

Stayed 1 night

Great staff. Beautiful hotel. Decor is wonderful. Bed and linens were great quality. Room was quiet with blackout curtains. We were tired so did not want to walk to dinner although there are places near the hotel. Dinner at the hotel restaurant was awful. Not really edible. Walking to and from ship was very easy. Would stay again but eat somewhere else.

10

Martijn

15 Jun 2024

·

Stayed 1 night

Nice ambience, not the chain-hotel feeling but original (as it is). Great original style rooms. Excellent buffet breakfast that should not be omitted

8

Neil

15 Jun 2024

·

Stayed 1 night

A unique quirky historical hotel but not as luxurious as the price per night would hint at. Rooms are small. Dinner food and service in the basement exceptional. Breakfast very poor food and service. Lunch a little better. Amazing views of Rotterdam and its river traffic.

8

Mary

28 Jul 2025

·

Stayed 2 nights

Breakfast buffet had lots of choices and food was tasty. Chef was friendly and accommodating. The restaurant dinner menu in my opinion was not great. The outdoor restaurant was a great place for cocktails with a view. The bed was a little hard even though I appreciate a firm mattress. A night light in the bathroom would have been nice or an option to turn off most of the lights as the bathroom door has a porthole window on it. Great location if you are cruising out of Rotterdam as terminal is easily walkable. Easy walk to visit SS Rotterdam Museum. Lots of restaurants within walking distance.

10

Steve

28 Apr 2023

·

Stayed 4 nights

Hotel with character; brilliant food, but a bit pricey

10

Terry

9 Aug 2025

·

Stayed 1 night

The property was very unique. The restaurant served excellent food offerings.

8

H

8 Jul 2024

·

Stayed 1 night

The restaurant and bar were top!

10

Peter

15 May 2025

·

Stayed 2 nights

Great base ready for a cruise. Loved the decor and the staff were very helpful. Dining room a little limited. Felt it to be a bit 'oyster bar' oriented, not many choices for dinner and very limited options for breakfast. Otherwise its a great hotel and there are plenty of eating places around.

10

Michiel

17 Aug 2023

·

Stayed 1 night

Hotel New York staat op een prachtige locatie midden in de haven. Alles makkelijk bereikbaar met diverse openbaar vervoers mogelijkheden. Personeel erg vriendelijk en eten en drinken is heel goed!

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10

Marc

12 Jun 2025

·

Stayed 1 night

Perfect location for a layover before or after a cruise (on Holland America especially). The hotel is the former headquarters of Holland America, dating to 1901, and has been lovingly restored with nods to their cruise ship history. There are plenty of restaurants in the neighborhood and access to water taxis and water buses for sightseeing. The restaurant in the hotel is excellent and popular with locals. Everyone on the staff was very friendly and helpful. We will definitely stay there again next time we visit Rotterdam

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$175
February	US$180
March	US$185
April	US$236
May	US$217
June	US$255
July	US$173
August	US$153
September	US$190
October	US$205
November	US$190
December	US$182

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $231	9 $194	10 $205	11 $263	12 $368
13 $136	14 $168	15 $185	16	17 $185	18	19 $393
20 $122	21 $164	22 $331	23	24 $279	25 $256	26 $385
27 $113	28 $176	29 $198	30 $198

Su	Mo	Tu	We	Th	Fr	Sa
				1 $271	2 $271	3
4 $498	5	6 $198	7 $312	8 $374	9 $200	10 $200
11 $112	12 $159	13 $196	14 $198	15 $198	16 $262	17 $312
18 $135	19 $213	20 $198	21 $198	22 $194	23 $271	24 $300
25 $121	26 $176	27 $213	28 $213	29 $215	30 $290	31 $241

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About this property

Location

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What guests think

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