Name: Kay Hotel
Address: Calle 2 Norte, Playa del Carmen, Quintana Roo, MX
Price range: 44 USD–92 USD per night
Rating: 7.96

Cosa pensano gli ospiti

L'Hotel Kay suscita reazioni contrastanti: i viaggiatori apprezzano la sua posizione centrale, vicino alla Quinta Avenida e al terminal ADO, e la vicinanza alla spiaggia, ma molti descrivono strutture datate, scarsamente mantenute, con chiusure, servizi limitati e rumori persistenti provenienti dai bar nelle vicinanze fino a tarda notte.

La pulizia è una preoccupazione ricorrente, con segnalazioni di biancheria macchiata, odori sgradevoli, muffa, insetti e bagni usurati, anche se alcuni ospiti hanno trovato le stanze ragionevolmente pulite. Il feedback sul servizio è incoerente: alcuni lodano la cortesia della reception, mentre altri si sono imbattuti in personale assente o non reattivo, dispute per costi aggiuntivi, carenze nella sicurezza e persino l'impossibilità di uscire dall'edificio nelle prime ore del mattino. Nel complesso, è adatto a viaggiatori con un budget limitato che si accontentano di servizi essenziali in un ambiente vivace.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

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Servizi

I servizi sono molto limitati e usurati: manca l'ascensore, le aree della piscina e del terrazzo sono chiuse e a volte viene offerto l'accesso a un beach club dall'altra parte della strada che diversi ospiti hanno trovato sporco.

Recensioni degli ospiti correlate

4

Francisco

8 lug 2024

·

Soggiorno di 2 notti

Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation

6

Jeffrey

18 mar 2025

·

Soggiorno di 1 notte

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

4

Beatriz

23 set 2025

·

Soggiorno di 1 notte

buena ubicacion cerca de trasporte y de tiendas y zona turistica no me gusto tienes qué subir tus maletas por escalera no ay elevador sistema de baño muy antiguo te cobran ahi un impuesto extra para ir por divercion y solo ir a dormir si

2

Adrian

25 set 2025

·

Soggiorno di 2 notti

Las instalaciones no le dan mantenimiento, tienen óxido y huele a humedad.

8

JOSE LUIS

2 set 2024

·

Soggiorno di 2 notti

No tiene elevador y me tocó hasta el tercer piso y en la página por internet no mencionan eso.....la alberca no está en el hotel sino en el de enfrente y demasiado sucia el agua. Ya se que ahí no me vuelvo a hospedar.

6

Todd

15 feb 2024

·

Soggiorno di 7 notti

The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.

4

DONATO

17 giu 2025

·

Soggiorno di 8 notti

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

6

Jeremy

17 gen 2024

·

Soggiorno di 1 notte

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

2

Jose

5 giu 2025

·

Soggiorno di 5 notti

Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel

2

Shawn David

9 apr 2025

·

Soggiorno di 7 notti

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

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Pulizia

La pulizia è un reclamo frequente, comprese la biancheria macchiata, i cattivi odori, la muffa, gli insetti e i bagni fatiscenti; alcuni ospiti hanno dichiarato che le loro stanze erano ragionevolmente pulite.

Recensioni degli ospiti correlate

4

Tim

2 gen 2025

·

Soggiorno di 2 notti

water for toilet, shower, sink was very weak and at times did not work. The bathtub water did not work only shower and it only sprinkled. The area was full of drug dealers and at night it was incredibly lpud with them doing karaoke or yelling or turning their stereo full blast. A dog can hear barking non stop throughout the night with nobody to stop the dog from barking.the area is very rusty so becareful where u put ur hands. There are small mites and ants all ober the floor so keep your things off ground. They only give u 2 towels and used shampoo

4

Carlos Iván Arriaga

2 gen 2025

·

Soggiorno di 3 notti

Me gusto , la ubicacion cerca de la playa El personal amable No me gusto la limpieza del cuarto , toallas muy viejas, cortinas con hongos, las sabanas muy delgadas.

2

Humberto

21 mag 2025

·

Soggiorno di 2 notti

Espantoso , nada que ver con las fotos publicadas , holores muy desagradables en todo el cuato 0% recomndable

2

Jarmila

11 feb 2026

·

Soggiorno di 2 notti

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

8

Ricardo

20 mar 2024

·

Soggiorno di 1 notte

Hotel muy cercano a la playa y a la estacion del bus. Muy limpio, solo que hay que subir escaleras. Hotel viejo, basico, pero buen precio.

6

Jeremy

17 gen 2024

·

Soggiorno di 1 notte

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

2

Jake

20 ago 2025

·

Soggiorno di 4 notti

Good location that was about it. I had booked 4 nights but was only able to stay one which I got 0 sleep. Place is dirty, no hot water in the shower, and felt very unsafe. Checked out early next morning and booked a better place.

6

Wieslaw

9 feb 2025

·

Soggiorno di 4 notti

The seals around the shower tub are all but gone and in desperate need of upgrade/restoration

2

Bhranti

28 feb 2025

·

Soggiorno di 3 notti

Property was not in good condition. Blankets and sheets had a strong unpleasant odor. Overall it was a terrible experience. This rundown property only deserves a one star.

2

Shawn David

9 apr 2025

·

Soggiorno di 7 notti

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

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Camere

Le camere sono semplici e datate, con vista sull'oceano in alcune; numerosi ospiti hanno segnalato forti rumori provenienti dalla strada di notte e problemi come acqua calda inconsistente o infissi malfunzionanti.

Recensioni degli ospiti correlate

8

CYNTHIA

19 feb 2026

·

Soggiorno di 4 notti

You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).

6

Paola

26 mag 2025

·

Soggiorno di 3 notti

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

6

Jeffrey

18 mar 2025

·

Soggiorno di 1 notte

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

8

Shea

31 lug 2025

·

Soggiorno di 7 notti

Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.

6

Todd

15 feb 2024

·

Soggiorno di 7 notti

The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.

2

Jarmila

11 feb 2026

·

Soggiorno di 2 notti

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

6

Jeffrey

30 apr 2025

·

Soggiorno di 3 notti

Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside

6

Bruce

24 nov 2024

·

Soggiorno di 2 notti

Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.

4

DONATO

17 giu 2025

·

Soggiorno di 8 notti

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

8

Jodi-Anne

21 ott 2024

·

Soggiorno di 1 notte

Just stayed one night, arrived late and left early. View from room was gorgeous but weather was not good to enjoy it.

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Servizio

Il servizio è incoerente: alcuni ospiti hanno trovato il personale cordiale, ma altri hanno segnalato l'assenza di personale alla reception o la mancanza di risposte, dispute per costi aggiuntivi, carenze nella sicurezza e persino essere rimasti chiusi dentro nelle prime ore del mattino.

Recensioni degli ospiti correlate

6

Paola

26 mag 2025

·

Soggiorno di 3 notti

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

8

Shannon

5 lug 2024

·

Soggiorno di 3 notti

The staff is excellent..

4

Carlos Iván Arriaga

2 gen 2025

·

Soggiorno di 3 notti

Me gusto , la ubicacion cerca de la playa El personal amable No me gusto la limpieza del cuarto , toallas muy viejas, cortinas con hongos, las sabanas muy delgadas.

10

Edin

2 nov 2024

·

Soggiorno di 2 notti

the place was nice and clean and all staf was very frendly.

2

Jarmila

11 feb 2026

·

Soggiorno di 2 notti

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

4

DONATO

17 giu 2025

·

Soggiorno di 8 notti

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

6

Jeremy

17 gen 2024

·

Soggiorno di 1 notte

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

2

Justine

25 giu 2025

·

Soggiorno di 3 notti

Nous avons vécu une expérience très préoccupante dans votre hôtel, avec de graves manquements à la sécurité. Quelqu’un est entré dans notre chambre et à fouillé nos affaires malgré notre demande de ne pas accéder à la chambre. Le matin de notre départ, nous étions enfermés à clé dans l’hôtel sans personnel, sans moyen de sortir, (et personne ne nous en a informé) puis aucune assistance n’a été apportée même en appelant l’hotel personne ne répondait. La poignée de la fenêtre du balcon était cassée, aucune caméra de surveillance ne fonctionnait, et le personnel a refusé de confirmer et documenter notre départ anticipé. Nous avons quitté après deux nuits au lieu de trois face à ces conditions inacceptables.

2

Jose

5 giu 2025

·

Soggiorno di 5 notti

Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel

2

Shawn David

9 apr 2025

·

Soggiorno di 7 notti

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

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Posizione

Posizione altamente centrale e a pochi passi dalla spiaggia, dalla Quinta Avenida e dal terminal degli autobus ADO, che rende facile spostarsi a piedi. Diverse recensioni menzionano la vivace vita notturna nelle vicinanze e alcuni hanno ritenuto che la zona immediata fosse poco raccomandabile.

Recensioni degli ospiti correlate

8

CYNTHIA

19 feb 2026

·

Soggiorno di 4 notti

You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).

6

Paola

26 mag 2025

·

Soggiorno di 3 notti

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

4

Francisco

8 lug 2024

·

Soggiorno di 2 notti

Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation

6

Jeffrey

18 mar 2025

·

Soggiorno di 1 notte

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

8

Monica

5 mar 2025

·

Soggiorno di 1 notte

Excellent location. Just know therenis no elevator nor help to carry your bags.

8

Shea

31 lug 2025

·

Soggiorno di 7 notti

Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.

6

Jeffrey

30 apr 2025

·

Soggiorno di 3 notti

Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside

6

Bruce

24 nov 2024

·

Soggiorno di 2 notti

Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.

6

Ricardo

19 mag 2025

·

Soggiorno di 5 notti

Bad area, old property, front dirty ocean

8

Salvador

3 set 2024

·

Soggiorno di 2 notti

Excelente ubicación, a media cuadra de la playa y cerca de la terminal de ADO...le falta limpieza en baños y regaderas, los muebles requieren pintura...

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Ristorazione

Non ci sono abbastanza informazioni nelle recensioni.

Recensioni degli ospiti correlate

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dom	lun	mar	mer	gio	ven	sab
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $67	19 $50	20 $51	21 $51	22 $51	23 $51	24 $51
25 $45	26 $53	27 $45	28 $53	29 $44	30 $53	31 $47

dom	lun	mar	mer	gio	ven	sab
1 $71	2 $73	3 $77	4 $77	5 $92	6 $78	7 $84
8 $79	9 $77	10 $71	11 $77	12 $71	13 $77	14 $77
15 $77	16 $70	17 $77	18 $77	19 $77	20 $77	21 $84
22 $75	23 $77	24 $87	25 $71	26 $77	27 $77	28 $76
29	30

Kay Hotel

Informazioni su questa struttura

Posizione

Opzioni camera

Camera Basic, 1 letto king

Camera Junior

Camera Basic, 2 letti matrimoniali

Recensioni degli ospiti su Kay Hotel

Per quale tipo di viaggio viene scelta la struttura?

Cosa pensano gli ospiti

Politiche della struttura

Istruzioni per il check-in

Cauzione

Informazioni utili

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