Dear Lisbon - Bordalo Palace Chiado

An excellent stay and we liked the hotel very much. Unfortunately, we had an interior room with no particular view, but it was quiet and that was important too. The downside of this hotel is that it has no bar or restaurant and for older people there is no elevator.

Three night stay. Huge room with nice dressing area separate from bath and bedroom. Deluxe Suite #7. Quiet. Staff very helpful. Breakfast nice and included fresh scrambled eggs and bacon. All rooms are on first floor - one flight of stairs. Excellent location and neighborhood. Definitely would stay again.

The Bordalo Palace has all the luxury of a 4-star hotel in that the rooms are spacious with high ceilings, balconies, and exquisite furnishings, and AC that works! (not a given in Europe). In other ways, it has all the warmth of a B&B. There aren’t a large number of guest suites and the breakfast area is cozy with folksy décor and place settings that look like they came out of your aunt’s china cabinet. But what really sets this place apart is the personalized service, which is hard to find in our QR-code dominated world. The front desk staff - Caterina and Isra – act like a concierge – they don’t just hand you a key and tell you how to get to your room – they provide assistance with your luggage (which you may very well need because there’s no elevator (another rarity in Europe), they give you a map, point out local attractions, give you advice on where to eat and shop, even instructions on how to use Lisbon’s celebrated public transportation system! If a problem arises, they put on their on their thinking caps and troubleshoot! On my first day, I accidentally left my key at the hotel and Caterina promptly called me and came up with a brilliant solution! The ladies who staffed the breakfast area constantly re-stocked the delectable items on the buffet and asked us if there was anything we needed. The icing on the cake literally) was that I found 2 pasteles de nata garnished with fresh raspberries and handwritten notes. Looking forward to my next stay!

Old and quaint. The rooms have been updated. Very clean and situated near shops and other areas of interest. Overall, an enjoyable experience.

Location was perfect. The vast majority of anything you will need for an adult couple vacation within 10 minutes walk. The rest is easily reached by Uber or public transport. The hotel itself extremely charming. The little details, such as the morning buffet with only 6 tables located in the old kitchen, was approved highly by the female part of the couple. Extremely nice breakfast. The rooms were perfect. Yes, it is older (located on the first floor of a private building, with 2+3rd floor privately owned), but clean and large. Surprisingly quite at night, even though we had a window to the square with all the restaurants. We did have closed windows and AC on due to the high outside temperature. For a couple trip, this would be a first pick for us going to Lisboa. Highly recommendable.

This is a fantastic boutique hotel. It is located in a ~300 year old property. The rooms are spacious and comfortable with AC. The showers are clean with good water pressure and the height of the showerhead worked well for me (I'm 6'4"). The facility still uses metal keys which gives you access to your room and the front entrance. There is also a numerical code you can type into a keypad to get front door access. It felt very secure. All the staff members were friendly and helpful. There is no room service. This is not really a problem as they provide a very nice breakfast and there are many restaurants within walking distance.This includes two restaurants right under the first floor (you do hear their music until 12:00-01:00 but it wasn't particularly obnoxious) The staff did tell our kids (17 and 20 years old) they could not bring takeout in their rooms but let them take it anyway. I did not clarify this policy and it did not seem to be an issue. Location could not have been better and for us the major selling point. Within a 20-30 minute walk you have access to anything you could want. There is even a natural health food grocer around the corner. My wife and I walked all over Lisbon from this location. Uber will come right to the door. I would highly recommend.

Nice historical hotel

I felt like the room was for queen. This is 9 room boutique Hotel, I want to stay again. Breakfast was also excellent.

Hotel está muy bien mantenido, muy bonito y de época, uno se siente transportado en el tiempo. Ubicación inmejorable en una zona tranquila pero a muy pocos metros de distancia de restaurantes y locales comerciales. La habitación y baño muy amplias y con todas las comodidades. No cuenta con ascensor pero el personal es muy amable. Incluye desayuno, no muy amplio en opciones pero satisfactorio. Sin duda una excelente opción en Lisboa. Muy recomendable.

Great place to stay in the heart of Chiado. Vintage building, it's a converted apartment, with a nice breakfast and helpful staff. We parked in the area for a night and didn't have too hard of a time finding parking.

Beautiful 200 year old well maintained building, very large and comfortable room. Hotel is spotless and in a great area.

We really enjoyed our stay here. The staff were very welcoming and the room was very clean and comfortable. There was a nice individual touch at the end of our visit with a hand-written letter thanking us for our stay. The breakfast was good and kept well topped up. The linens in the room were nice and clean but some of them were a little tired with some frayed edges on the towels.

The staff, hotel, cleanliness, and food were all top tier!! We felt like royalty not just guest. I will go back to Portugal just to stay at this amazing House. Five stars is not enough for any of the categories.

Old and quaint. The rooms have been updated. Very clean and situated near shops and other areas of interest. Overall, an enjoyable experience.

Our room smelled strongly like back gassing sewer! staff seemed surprised by this and tried to address but was odd that it took us to identify? Staff did eventually offer to move us but we were unable to meet the time limit on this as we were heading out the door for pre booked day tour and we’re given very short notice to re pack bags. They did leave an apology note and a mini bottle of port in our room worth about $3-5 dollars. Great location though and we enjoyed our time in spite of this.

This is what we loved about the hotel: The location is excellent. The staff is very friendly. The breakfast each morning was delicious. The shower and water pressure were good. The size of the room was ample and the decor was beautiful. This is what could use improvement: The room (red room) looked beautiful and was isolated from street noise, but had a few issues. The bed and pillows were just okay. I could have used a lighter weight blanket or a sheet. There is no courtyard or view at all, which makes the balcony pointless. The room is next to the breakfast area, so it would be a poor choice unless you are an early riser as dish noises start around 6:45. Worst of all, the air conditioner seemed to pump in a sewage smell. We checked the bathroom and it smelled fine. Outside smelled fine as well. The staff attempted to remediate the issue by covering the smell with a spray perfume, which sort of worked, but by the next morning, the room would smell again. The last night we avoided using the air conditioning, and that seemed to help. I would consider staying at another property from this company because of the staff, but I would not stay at this property or in the red/pink room again.

Clean room, staff very helpful with booking tours, recommendations and transfer to amd from the airport.

This was one of the best properties we have stayed at - EVER! Dear Lisbon Bordalo Palace Chiado exceeded our expectations in every way. The room was spacious and super clean, well decorated and had everything you could possibly need (toothbrushes, water bottles, shower caps, a mending kit, even slippers). We were greeted with Pastel de Natas and raspberries in our room. The staff was so attentive to our every need! And, the breakfast was delicious. So many options, even freshly made espressos and cappuccinos! I would give Dear Lisbon Bordalo Palace Chiado 12 out of 10 stars if I could. Fabulous staff, wonderful accommodations, excellent location and amazing breakfast. Best of the BEST!

Hotel está muy bien mantenido, muy bonito y de época, uno se siente transportado en el tiempo. Ubicación inmejorable en una zona tranquila pero a muy pocos metros de distancia de restaurantes y locales comerciales. La habitación y baño muy amplias y con todas las comodidades. No cuenta con ascensor pero el personal es muy amable. Incluye desayuno, no muy amplio en opciones pero satisfactorio. Sin duda una excelente opción en Lisboa. Muy recomendable.

The room was beautiful! Very clean and well appointed with a large bathroom and shower. The hotel was close to transit, sights and restaurants, but rooms were very quiet. Excellent breakfast included and the staff were great. From check in to check out it was fantastic!

Dear Lisbo-Bordalo Palace Chiado was the perfect place to stay in Lisbon! It is a charming hotel that is centrally located, so it was easy to go to the many places we wanted to visit. Nearby, restaurants were in abundance. The rooms were superior, beds were comfy, and the bathrooms had had lovely showers! Most of, the staff were welcoming and so helpful! They went out of their way to make our stay special. HIGHLY RECOMMEND staying at Dear Lisbon-Bordalo Palace Chiado.

Las habitaciones que dan a la calle son ruidosas por ambulantes que tocan instrumentos musicales y abajo también hay un bar. Lo bueno es que acaban 11:30 pm. Lo demás muy bien !

The hotel was fantastic, great location, walking distance to a lot of restaurants and shops. The room was very spacious, the shower water pressure was very strong. The room was a little dimly lit, but that gave it a romantic feel. The staff was very friendly and helpful. Their breakfast was amazing. We would return next time.

Three night stay. Huge room with nice dressing area separate from bath and bedroom. Deluxe Suite #7. Quiet. Staff very helpful. Breakfast nice and included fresh scrambled eggs and bacon. All rooms are on first floor - one flight of stairs. Excellent location and neighborhood. Definitely would stay again.

The Bordalo Palace has all the luxury of a 4-star hotel in that the rooms are spacious with high ceilings, balconies, and exquisite furnishings, and AC that works! (not a given in Europe). In other ways, it has all the warmth of a B&B. There aren’t a large number of guest suites and the breakfast area is cozy with folksy décor and place settings that look like they came out of your aunt’s china cabinet. But what really sets this place apart is the personalized service, which is hard to find in our QR-code dominated world. The front desk staff - Caterina and Isra – act like a concierge – they don’t just hand you a key and tell you how to get to your room – they provide assistance with your luggage (which you may very well need because there’s no elevator (another rarity in Europe), they give you a map, point out local attractions, give you advice on where to eat and shop, even instructions on how to use Lisbon’s celebrated public transportation system! If a problem arises, they put on their on their thinking caps and troubleshoot! On my first day, I accidentally left my key at the hotel and Caterina promptly called me and came up with a brilliant solution! The ladies who staffed the breakfast area constantly re-stocked the delectable items on the buffet and asked us if there was anything we needed. The icing on the cake literally) was that I found 2 pasteles de nata garnished with fresh raspberries and handwritten notes. Looking forward to my next stay!

Ótima localização, quarto enorme, o que fez toda a diferença viajando com uma criança, especialmente nos dias em que o tempo lá fora não ajudou. Equipe muito simpática e acolhedora. Recomendo!

Loved Bordalo House. The building is very pretty and historic. The room was spacious and clean. The balcony looked over the restaurants and street which was nice. The staff were very helpful. The o ly downside was that we could hear the people above us in their apartment walking around. I would still stay here again. It was in a safe and convenient location.

From the moment we arrived, we were greeted with such warmth and genuine hospitality, the staff went above and beyond to make us feel at home. The hotel itself is absolutely beautiful, perfectly located for exploring Lisbon on foot, with charming streets, cafés, and sights just steps away. Our room was stylish, comfortable, and filled with thoughtful touches that made our stay extra special. Every interaction with the team was a reminder of what true service feels like: kind, attentive, and sincere. We couldn’t have asked for a better base for our time in this incredible city. Thank you for a wonderful stay, we’ll absolutely be back!

Overall not a great stay. Old building, partially renovated (only the bathroom). Many downsides: Multiple messages from the staff thru tha app and whatsapp asking for our arrival time. We had no idea when we were going to get there. Not allowed to eat or drink anything not purchased from the hotel in the room. That's a first. Loud noise when you use any water (sewage pump is loud). Air con is hard to figure out and underpowered for the room, locked to not allow below 18 degrees. We put the sign on the door to have our room made up, but they thought it was to not disturb, so they didn't make up the room. Bed not that comfy. Towels and toiletries good. No hair conditioner. Weird big keychain you have to carry around all day that makes noise in your pocket. Staff forgot to bring us our cappuchino we ordered at breakfast. Breakfast was tasty though.

The room was beautiful! Very clean and well appointed with a large bathroom and shower. The hotel was close to transit, sights and restaurants, but rooms were very quiet. Excellent breakfast included and the staff were great. From check in to check out it was fantastic!

Dear Lisbo-Bordalo Palace Chiado was the perfect place to stay in Lisbon! It is a charming hotel that is centrally located, so it was easy to go to the many places we wanted to visit. Nearby, restaurants were in abundance. The rooms were superior, beds were comfy, and the bathrooms had had lovely showers! Most of, the staff were welcoming and so helpful! They went out of their way to make our stay special. HIGHLY RECOMMEND staying at Dear Lisbon-Bordalo Palace Chiado.

Wow!!! Amazing experience. The location is perfect to enjoy Lisbon. The staff were super friendly and helpful with everything we need. Definitely I will stay in this hotel next time.

The staff, hotel, cleanliness, and food were all top tier!! We felt like royalty not just guest. I will go back to Portugal just to stay at this amazing House. Five stars is not enough for any of the categories.

We enjoyed our stay so much especially the staff. Daniel went out of his way to be accommodating with everything. The staff was so friendly. The breakfast was wonderful and rooms were so large. Bed comfortable. We did not want to leave!

The Bordalo Palace has all the luxury of a 4-star hotel in that the rooms are spacious with high ceilings, balconies, and exquisite furnishings, and AC that works! (not a given in Europe). In other ways, it has all the warmth of a B&B. There aren’t a large number of guest suites and the breakfast area is cozy with folksy décor and place settings that look like they came out of your aunt’s china cabinet. But what really sets this place apart is the personalized service, which is hard to find in our QR-code dominated world. The front desk staff - Caterina and Isra – act like a concierge – they don’t just hand you a key and tell you how to get to your room – they provide assistance with your luggage (which you may very well need because there’s no elevator (another rarity in Europe), they give you a map, point out local attractions, give you advice on where to eat and shop, even instructions on how to use Lisbon’s celebrated public transportation system! If a problem arises, they put on their on their thinking caps and troubleshoot! On my first day, I accidentally left my key at the hotel and Caterina promptly called me and came up with a brilliant solution! The ladies who staffed the breakfast area constantly re-stocked the delectable items on the buffet and asked us if there was anything we needed. The icing on the cake literally) was that I found 2 pasteles de nata garnished with fresh raspberries and handwritten notes. Looking forward to my next stay!

Catherine, the reception host was amazing going way out of the norm to help us making sure we were comfortable

Clean room, staff very helpful with booking tours, recommendations and transfer to amd from the airport.

From the moment we arrived, we were greeted with such warmth and genuine hospitality, the staff went above and beyond to make us feel at home. The hotel itself is absolutely beautiful, perfectly located for exploring Lisbon on foot, with charming streets, cafés, and sights just steps away. Our room was stylish, comfortable, and filled with thoughtful touches that made our stay extra special. Every interaction with the team was a reminder of what true service feels like: kind, attentive, and sincere. We couldn’t have asked for a better base for our time in this incredible city. Thank you for a wonderful stay, we’ll absolutely be back!

The hotel is in an excellent location. It is so central and close to so many tourist attractions. The room is clean and charming, also well sound proof. Even though there is a square outside with lots bars and restaurants, I couldn’t hear the noise much. The staff were so friendly and helpful, providing lots of local know how. When I needed to leave early in the morning for a side tour and would miss the breakfast, a staff prepared a mini-breakfast for me for next morning.

Overall not a great stay. Old building, partially renovated (only the bathroom). Many downsides: Multiple messages from the staff thru tha app and whatsapp asking for our arrival time. We had no idea when we were going to get there. Not allowed to eat or drink anything not purchased from the hotel in the room. That's a first. Loud noise when you use any water (sewage pump is loud). Air con is hard to figure out and underpowered for the room, locked to not allow below 18 degrees. We put the sign on the door to have our room made up, but they thought it was to not disturb, so they didn't make up the room. Bed not that comfy. Towels and toiletries good. No hair conditioner. Weird big keychain you have to carry around all day that makes noise in your pocket. Staff forgot to bring us our cappuchino we ordered at breakfast. Breakfast was tasty though.

Dear Lisbo-Bordalo Palace Chiado was the perfect place to stay in Lisbon! It is a charming hotel that is centrally located, so it was easy to go to the many places we wanted to visit. Nearby, restaurants were in abundance. The rooms were superior, beds were comfy, and the bathrooms had had lovely showers! Most of, the staff were welcoming and so helpful! They went out of their way to make our stay special. HIGHLY RECOMMEND staying at Dear Lisbon-Bordalo Palace Chiado.

Wow!!! Amazing experience. The location is perfect to enjoy Lisbon. The staff were super friendly and helpful with everything we need. Definitely I will stay in this hotel next time.

Great location. Near restaurants and elevators to lower Lisbon.

Location was perfect. The vast majority of anything you will need for an adult couple vacation within 10 minutes walk. The rest is easily reached by Uber or public transport. The hotel itself extremely charming. The little details, such as the morning buffet with only 6 tables located in the old kitchen, was approved highly by the female part of the couple. Extremely nice breakfast. The rooms were perfect. Yes, it is older (located on the first floor of a private building, with 2+3rd floor privately owned), but clean and large. Surprisingly quite at night, even though we had a window to the square with all the restaurants. We did have closed windows and AC on due to the high outside temperature. For a couple trip, this would be a first pick for us going to Lisboa. Highly recommendable.

Ótima localização, quarto enorme, o que fez toda a diferença viajando com uma criança, especialmente nos dias em que o tempo lá fora não ajudou. Equipe muito simpática e acolhedora. Recomendo!

Great location! Close to the train stations as well as many amazing restaurants close by. We are in the centre of Old Town Lisbon and never needed to take a taxi. The walks were enjoyable.

Very nice small 'boutique' style hotel. Friendly staff, comfortable room, good breakfasts and really quiet despite being in a great location close to Chiado underground and a couple of minutes walk from the Bairro Alto area with loads of bars and restaurants to choose from.

From the moment we arrived, we were greeted with such warmth and genuine hospitality, the staff went above and beyond to make us feel at home. The hotel itself is absolutely beautiful, perfectly located for exploring Lisbon on foot, with charming streets, cafés, and sights just steps away. Our room was stylish, comfortable, and filled with thoughtful touches that made our stay extra special. Every interaction with the team was a reminder of what true service feels like: kind, attentive, and sincere. We couldn’t have asked for a better base for our time in this incredible city. Thank you for a wonderful stay, we’ll absolutely be back!

Nice boutique hotel right in the center of the downtown area.

Great location, nice staff, good breakfast. The bathroom and room were nice. Great bed. Excellent bar next door and several restaurants on the square.

Breakfast was good just need to refill sooner always waiting for restock

Increible hotel! La atencion fue espectacular, todo muy limpio y super buena ubicación. Los desayunos muy variados y ricos, solo el horario es unicamente de 8-10 AM

The amenities are unbelievable and the staff could not be more helpful! The breakfast was wonderful! You will not be disappointed!

Breakfast was very good

The Bordalo Palace has all the luxury of a 4-star hotel in that the rooms are spacious with high ceilings, balconies, and exquisite furnishings, and AC that works! (not a given in Europe). In other ways, it has all the warmth of a B&B. There aren’t a large number of guest suites and the breakfast area is cozy with folksy décor and place settings that look like they came out of your aunt’s china cabinet. But what really sets this place apart is the personalized service, which is hard to find in our QR-code dominated world. The front desk staff - Caterina and Isra – act like a concierge – they don’t just hand you a key and tell you how to get to your room – they provide assistance with your luggage (which you may very well need because there’s no elevator (another rarity in Europe), they give you a map, point out local attractions, give you advice on where to eat and shop, even instructions on how to use Lisbon’s celebrated public transportation system! If a problem arises, they put on their on their thinking caps and troubleshoot! On my first day, I accidentally left my key at the hotel and Caterina promptly called me and came up with a brilliant solution! The ladies who staffed the breakfast area constantly re-stocked the delectable items on the buffet and asked us if there was anything we needed. The icing on the cake literally) was that I found 2 pasteles de nata garnished with fresh raspberries and handwritten notes. Looking forward to my next stay!

This was one of the best properties we have stayed at - EVER! Dear Lisbon Bordalo Palace Chiado exceeded our expectations in every way. The room was spacious and super clean, well decorated and had everything you could possibly need (toothbrushes, water bottles, shower caps, a mending kit, even slippers). We were greeted with Pastel de Natas and raspberries in our room. The staff was so attentive to our every need! And, the breakfast was delicious. So many options, even freshly made espressos and cappuccinos! I would give Dear Lisbon Bordalo Palace Chiado 12 out of 10 stars if I could. Fabulous staff, wonderful accommodations, excellent location and amazing breakfast. Best of the BEST!

I felt like the room was for queen. This is 9 room boutique Hotel, I want to stay again. Breakfast was also excellent.

Overall not a great stay. Old building, partially renovated (only the bathroom). Many downsides: Multiple messages from the staff thru tha app and whatsapp asking for our arrival time. We had no idea when we were going to get there. Not allowed to eat or drink anything not purchased from the hotel in the room. That's a first. Loud noise when you use any water (sewage pump is loud). Air con is hard to figure out and underpowered for the room, locked to not allow below 18 degrees. We put the sign on the door to have our room made up, but they thought it was to not disturb, so they didn't make up the room. Bed not that comfy. Towels and toiletries good. No hair conditioner. Weird big keychain you have to carry around all day that makes noise in your pocket. Staff forgot to bring us our cappuchino we ordered at breakfast. Breakfast was tasty though.

The room was beautiful! Very clean and well appointed with a large bathroom and shower. The hotel was close to transit, sights and restaurants, but rooms were very quiet. Excellent breakfast included and the staff were great. From check in to check out it was fantastic!

Great place to stay in the heart of Chiado. Vintage building, it's a converted apartment, with a nice breakfast and helpful staff. We parked in the area for a night and didn't have too hard of a time finding parking.