Name: Best Western Plus Victoria Inn & Suites
Address: 8106 NE Zac Lentz Pkwy, Victoria, Texas, United States of America, Victoria, Texas, US
Price range: $78–$115 per night
Rating: 8.08

What guests think

At Best Western Plus Victoria Inn & Suites, guests frequently praise the friendly, accommodating staff and convenient location near shops and road access, while feedback is mixed on cleanliness, property age, and the reliability of certain amenities.

Several reviews note worn carpets, lingering odors, and occasional housekeeping misses or pests, though others found rooms clean. Guests report recurring TV problems, an outdated gym, and intermittent pool or hot tub issues, alongside ongoing lobby renovations. Rooms are generally comfortable and some are spacious and quiet, but a few guests mention noise and spotty Wi-Fi or AC performance. Expect friendly service and convenience, with trade-offs in condition and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show their age. Guests report repeated TV issues, an outdated gym, and inconsistent pool or hot tub operation; some lobby remodeling is underway.

Related guest reviews

10

David

Jun 29, 2025

·

Stayed 5 nights

Visited family member in Victoria. This was perfect location for our activities. Staff is courteous, friendly and professional. Stayed 5 nights, our room was checked each day. Breakfast was good, nice pool, bed comfortable.

2

Gattis

Apr 8, 2024

·

Stayed 3 nights

We called prior to booking to confirm the pool and hot tub both worked and were told it did. We arrived only to be told it didn't. They then dug out bricks from the pool and turned on hot tub and after 4 or so hours it was warm enough to get in it. Unfortunately, that was the last time they turned it on during our entire stay. They cooked about $3 worth of breakfast each morning and their staff ate it all by well before 8am so never got to enjoy that either. By far worst hotel stay ever! DO NOT RECOMMEND!

4

Nicole

Apr 9, 2024

·

Stayed 2 nights

The price for the rooms does not match the quality. Rooms were just okay visually, beds were comfy but bed skirts were dirty/stained. Carpet was gross and bathtub was dirty. Hot tub doesn’t get hot. Check out was so-so, still waiting on charges to be corrected. Definitely not as good as other reviews stated and would not stay here again especially for the cost.

4

Florin

Apr 22, 2025

·

Stayed 1 night

Gym equipment outdated. Carpet old smells moldy little cockroaches everywhere in the room.

8

Patrick

Dec 28, 2024

·

Stayed 2 nights

They need to fix the problem with their new TVs as mine would never work after I would shut it off and turn it back on.

10

Linda

May 6, 2023

·

Stayed 1 night

Tv quit working the morning we were leaving. Possibly the remote. Breakfast was okay.

8

Cheryl

May 14, 2025

·

Stayed 1 night

Unable to access TV system

10

Linda

Jan 17, 2023

·

Stayed 2 nights

It was very convenient to family we were visiting in Victoria. I hope if we return in May for grandson’s graduation your lobby will be finished. I almost got a splinter signing in. But that’s the price you pay for improvements. I knew you were doing that, so it was no surprise. I liked your prices and that will not keep us from booking a room in May 2023.

6

Robert

Dec 16, 2023

·

Stayed 2 nights

Needs upgraded. Breakfast was great. Lobby Entrance was nice. Room smelled bad on entry. Wifi was a little in and out.

10

Jack

Dec 31, 2022

·

Stayed 2 nights

Property in process of lobby remodeling.

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Cleanliness

Cleanliness is inconsistent. Multiple reviews cite stained or worn carpets, odors, and missed bathroom details, with a few reports of pests, while others found rooms clean.

Related guest reviews

6

Katherine

Mar 13, 2023

·

Stayed 1 night

The first time I was here in July, the experience was awesome! The second time I was here in September, the soap containers were empty in the shower and there was lots of trash on the side parking lot. This last time I was here which was this weekend, the night counter person told us that breakfast was from 7am to 10am. The room was ok and could of been a little cleaner in the bathroom. I poured two drinks in the sink and it would not drain. We had to go to the front desk and ask for a plunger. Yes, there was the time change over the weekend and we went to breakfast area around 9 and there was nothing there other than slices of cheese thrown in the mini fridge, waffle mix was all watery and clumpy in the middle, the person who was supposed to make breakfast was not very friendly and unplugged everything and just ignored us. So no breakfast. The lady from the front desk made excuses and used the time change as one and that he has to go clean too. Check out time is not until 11 am so that should of definitely not been used as an excuse. This place is going downhill each time we stay there. Again, tons of trash on the side parking lot like someone had a big party there or something. I love coming to Victoria but I guess its time to look somewhere else for our next visit.

6

Anned

Nov 18, 2024

·

Stayed 1 night

This hotel is quite old, and while I would like to say everything was great, that was not the case. My experience began on a sour note with the front desk. The clerk was not friendly or inviting; in fact, she was quite rude when welcoming me. Rather than acknowledging my greeting of "good afternoon" and asking how I was, she simply demanded that I state how she could help me. I usually don't leave bad reviews, but this interaction left a poor impression. I understand I arrived 30 minutes before check-in, but her response felt unnecessary. Although the atmosphere improved later, the initial impression was disappointing. The hotel, while seemingly well-kept, showed its age with areas that were not clean. Our sheets had unsightly stains, the shower was moldy, and the floors were dirty. On a positive note, the location was excellent, and there was good parking available.

10

Deborah

Jun 12, 2025

·

Stayed 3 nights

The stay was nice. Carpet needs replacing and bathroom wasnt swept.

4

Nicole

Apr 9, 2024

·

Stayed 2 nights

The price for the rooms does not match the quality. Rooms were just okay visually, beds were comfy but bed skirts were dirty/stained. Carpet was gross and bathtub was dirty. Hot tub doesn’t get hot. Check out was so-so, still waiting on charges to be corrected. Definitely not as good as other reviews stated and would not stay here again especially for the cost.

6

Griselda

May 17, 2025

·

Stayed 1 night

Check in was quick, but the hallway leading to the room smell like fresh cigarettes. When I went into the room smell was gone but it didn’t seem as clean since I could see dirt, hair strands and foot prints in the restroom. Restroom door did not lock but a plus in the room the vent did work.

8

Nancy

Feb 9, 2025

·

Stayed 2 nights

Great service, but not the cleanest room…ie-small wads of toilet paper in corners and along the bathroom door thresh hold. Also a dirty wash cloth hanging on the shower rod on my first night( i hadn't used the restroom at all yet!). Carpet very old…needs to be replaced or really deep cleaned.

2

Lori

Nov 30, 2023

·

Stayed 1 night

We had 3 rooms. One room had hair all over the toilet seat, 2nd room the toilet ran all night and the bathroom door wouldn't close, 3rd room had a big cockroach on the floor. All 3 rooms smelled like feet. Carpet in rooms and on the open stairwell stairs was filthy. Will not stay at a BW Plus ever again.

4

Kimberley

Dec 30, 2025

·

Stayed 1 night

The room was awful. Dusty. Carpet was terribly dirty.

4

Larry

Mar 3, 2025

·

Stayed 1 night

The property is very old and outdated. The carpets are stained and the room had dirty tissues behind the tv and crumbs between the bed and nightstand. The room smelled heavily of cigarette smoke all night and morning. The bed was very soft and uncomfortable. I do not recommend this hotel.

4

jhimmy

Jul 24, 2024

·

Stayed 1 night

property was very dingy, carpets look pretty old. rooms smelled very stuffy

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Rooms

Rooms are generally comfortable for the price, with some noted as spacious and quiet. However, guests mention dated decor, occasional noise, and issues like weak Wi-Fi or AC.

Related guest reviews

10

Jessica

May 5, 2024

·

Stayed 1 night

Clean room, had a weird smell to it but I find that at a lot of hotels honestly. Can hear through the walls as well. Whoever was above me, I could hear them walking. Other than that, very clean and affordable. Easy checkin. And out

10

David

Jun 29, 2025

·

Stayed 5 nights

Visited family member in Victoria. This was perfect location for our activities. Staff is courteous, friendly and professional. Stayed 5 nights, our room was checked each day. Breakfast was good, nice pool, bed comfortable.

4

Ramon I.

Jun 12, 2023

·

Stayed 1 night

The AC unit did not cool the room adequately. The bodywash and shampoo dispensers were empty. The scrambled eggs at the breakfast buffet were dry.

6

Aidee

Feb 18, 2025

·

Stayed 1 night

squeaky floors

8

gilberto

Oct 31, 2023

·

Stayed 2 nights

Room 316 was spacious and quiet. Two things that I notice and I am not a picky guest. The pillows were too soft for me, and the carpet wasn't cleaned enough. Other than that, I will return. Breakfast was good and the coffee selection was awesome!

4

Larry

Mar 3, 2025

·

Stayed 1 night

The property is very old and outdated. The carpets are stained and the room had dirty tissues behind the tv and crumbs between the bed and nightstand. The room smelled heavily of cigarette smoke all night and morning. The bed was very soft and uncomfortable. I do not recommend this hotel.

10

Beth

Jun 5, 2024

·

Stayed 1 night

The room had a musty smell at first from air not circulating much, but after running a/c a bit it went away.

8

June

Jan 7, 2024

·

Stayed 1 night

Rooms were spacious and clean and the front desk staff and breakfast area lady were all very friendly and helpful. I am a light sleeper and the rooms were pretty soundproof.

6

Robert

Dec 16, 2023

·

Stayed 2 nights

Needs upgraded. Breakfast was great. Lobby Entrance was nice. Room smelled bad on entry. Wifi was a little in and out.

8

LeighAnn

Oct 21, 2024

·

Stayed 2 nights

Clean but outdated compared to other hotels in the area. Entry of the hotel very cluttered and not tidy in appearance.

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Service

Service is often praised as friendly, helpful, and accommodating, including early check-in. A few guests reported rude or unhelpful front desk interactions.

Related guest reviews

10

john

May 27, 2025

·

Stayed 2 nights

Staff was very accommodating we arrived early and they allowed us to check early. Really helped us out. Thank yall.

6

Anned

Nov 18, 2024

·

Stayed 1 night

This hotel is quite old, and while I would like to say everything was great, that was not the case. My experience began on a sour note with the front desk. The clerk was not friendly or inviting; in fact, she was quite rude when welcoming me. Rather than acknowledging my greeting of "good afternoon" and asking how I was, she simply demanded that I state how she could help me. I usually don't leave bad reviews, but this interaction left a poor impression. I understand I arrived 30 minutes before check-in, but her response felt unnecessary. Although the atmosphere improved later, the initial impression was disappointing. The hotel, while seemingly well-kept, showed its age with areas that were not clean. Our sheets had unsightly stains, the shower was moldy, and the floors were dirty. On a positive note, the location was excellent, and there was good parking available.

2

Michael

Mar 17, 2025

·

Stayed 2 nights

Hotel HR Director/Hotel Admin should be fired. He did not notify that breakfast closed early on Sundays. He rudely kicked customers out of the breakfast lounge. When questioned he became irate and argumentative towards the customers. The sign said it closed at 10 and he closed it at 9. When asked about the time it was taken down. He told customers that were questioning the sudden time change, he said he didn't need to notify anyone. He threatened to call the cops and told a woman and her daughter that they were being kicked out and he was forcibly canceling their room. With her daughter standing there watching. When the female customer asked him if he knew why they were there, he responded that he didn't care and that their room was now canceled. We will never come back to this hotel and I will be posting what happened everywhere I possibly can. He needs to be fired and removed from your facility

10

Lillian

Oct 20, 2024

·

Stayed 2 nights

Great stay. Perfect location. Staff were wonderful, day and evening both. Very nice and respectful guys.

10

Brenda

Apr 15, 2023

·

Stayed 3 nights

It was very convenient to lots of things, easy access! Very quiet & peaceful. Breakfast was excellent, staff bent over backwards to make my stay pleasant. So much so, that I’m here again for overnight stay, before heading back to Arkansas!

10

Claudia

Sep 8, 2025

·

Stayed 1 night

I always stay here and I love the customer service. Always friendly and helpful.

10

Sandra

Dec 15, 2025

·

Stayed 3 nights

The staff was very helpful and friendly. I'll most likely stay here again when visiting family.

8

gary

Apr 24, 2024

·

Stayed 2 nights

Friendly and helpful staff.

10

Rick

Mar 5, 2023

·

Stayed 3 nights

Wonderful stay! Workers were very friendly and helpful

6

Gary

Apr 23, 2023

·

Stayed 3 nights

Unfriendly Desk people No hot water in my room one day Room wasn't cleaned very well

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Location

Location is convenient for getting around Victoria, near restaurants and shops, with easy road access. Several guests also noted it as quiet for their needs.

Related guest reviews

10

Dina

Aug 5, 2024

·

Stayed 2 nights

Nice hotel. Clean and conveniently located for what we needed. Staff is friendly and courteous.

10

David

Jun 29, 2025

·

Stayed 5 nights

Visited family member in Victoria. This was perfect location for our activities. Staff is courteous, friendly and professional. Stayed 5 nights, our room was checked each day. Breakfast was good, nice pool, bed comfortable.

10

Joyce

Oct 19, 2023

·

Stayed 4 nights

We did enjoy out stay with at Best Western Plus in Victoria. Location was great to meet up with our family. We are returning again this Friday Oct 20.

10

Lillian

Oct 20, 2024

·

Stayed 2 nights

Great stay. Perfect location. Staff were wonderful, day and evening both. Very nice and respectful guys.

10

kurt

Nov 16, 2024

·

Stayed 1 night

Nice area

8

Billy

Apr 18, 2024

·

Stayed 1 night

Easy access

10

Rodney

Dec 27, 2024

·

Stayed 1 night

I stayed in this property 10 years ago also. That experience was so good that I returned. Again it was very convenient to wherever you needed to go in Victoria. Also 1-2 blocks from 2-3 restaurants & various shops including Target. A bit dated and in need of updating but very comfortable & clean.

10

Brenda

Apr 15, 2023

·

Stayed 3 nights

It was very convenient to lots of things, easy access! Very quiet & peaceful. Breakfast was excellent, staff bent over backwards to make my stay pleasant. So much so, that I’m here again for overnight stay, before heading back to Arkansas!

10

Linda

Jan 17, 2023

·

Stayed 2 nights

It was very convenient to family we were visiting in Victoria. I hope if we return in May for grandson’s graduation your lobby will be finished. I almost got a splinter signing in. But that’s the price you pay for improvements. I knew you were doing that, so it was no surprise. I liked your prices and that will not keep us from booking a room in May 2023.

10

Tonya

May 15, 2024

·

Stayed 5 nights

We liked that it was quiet, convenient on/off freeway accessibility. The only negative was breakfast ended at 8 a.m.? In all the hotels I've been at weekdays it has at least gone until 9/9:30. Even McDonalds ends at 10:30! Otherwise great stay!

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Dining

Breakfast feedback is mixed: many enjoyed it, but several reviews cite limited selection and unusually early closing times, with occasional shortages or closures. Hours and availability can vary by day.

Related guest reviews

6

Katherine

Mar 13, 2023

·

Stayed 1 night

The first time I was here in July, the experience was awesome! The second time I was here in September, the soap containers were empty in the shower and there was lots of trash on the side parking lot. This last time I was here which was this weekend, the night counter person told us that breakfast was from 7am to 10am. The room was ok and could of been a little cleaner in the bathroom. I poured two drinks in the sink and it would not drain. We had to go to the front desk and ask for a plunger. Yes, there was the time change over the weekend and we went to breakfast area around 9 and there was nothing there other than slices of cheese thrown in the mini fridge, waffle mix was all watery and clumpy in the middle, the person who was supposed to make breakfast was not very friendly and unplugged everything and just ignored us. So no breakfast. The lady from the front desk made excuses and used the time change as one and that he has to go clean too. Check out time is not until 11 am so that should of definitely not been used as an excuse. This place is going downhill each time we stay there. Again, tons of trash on the side parking lot like someone had a big party there or something. I love coming to Victoria but I guess its time to look somewhere else for our next visit.

6

Rosa

Jul 5, 2024

·

Stayed 1 night

The breakfast was very limited. The toilets were different and could not flush twice without having to wait for a while.

10

David

Jun 29, 2025

·

Stayed 5 nights

Visited family member in Victoria. This was perfect location for our activities. Staff is courteous, friendly and professional. Stayed 5 nights, our room was checked each day. Breakfast was good, nice pool, bed comfortable.

4

Blanca

Sep 22, 2024

·

Stayed 2 nights

Staff was great but no breaskfast on Sunday, poor cleanliness in the room, and noise in the room coming from restroom.

10

Rosie

Dec 31, 2025

·

Stayed 1 night

Staff was so nice, room was clean and breakfast was filling

10

Arthur

Apr 28, 2024

·

Stayed 1 night

Clean and friendly, good breakfast.

8

gilberto

Oct 31, 2023

·

Stayed 2 nights

Room 316 was spacious and quiet. Two things that I notice and I am not a picky guest. The pillows were too soft for me, and the carpet wasn't cleaned enough. Other than that, I will return. Breakfast was good and the coffee selection was awesome!

4

Jeffrey

Apr 17, 2025

·

Stayed 1 night

The shower in my room did not work, and the bath in general was in need of repair. Breakfast ended at 8AM, which seems early

6

Arthur

Dec 28, 2024

·

Problems with TV (they said they had just replaced the tv's). Don't understand the limited hours for breakfast, and selection was low/missing. The changed "free breakfast" and service on Holiday, which should of been part of the booking process. I probably would gone somewhere else. I wish I did.

10

Tonya

May 15, 2024

·

Stayed 5 nights

We liked that it was quiet, convenient on/off freeway accessibility. The only negative was breakfast ended at 8 a.m.? In all the hotels I've been at weekdays it has at least gone until 9/9:30. Even McDonalds ends at 10:30! Otherwise great stay!

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Month	Average price
January	$79
February	$80
March	$83
April	$83
May	$88
June	$81
July	$82
August	$80
September	$92
October	$88
November	$93
December	$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $115	18 $78	19 $83
20 $86	21 $91	22 $90	23 $90	24 $89	25 $81	26 $82
27 $90	28 $93	29 $91	30 $93

Su	Mo	Tu	We	Th	Fr	Sa
				1 $93	2 $91	3 $96
4 $98	5 $98	6 $97	7 $97	8 $97	9 $97	10 $97
11 $99	12 $100	13 $99	14 $100	15 $104	16 $108	17 $94
18 $96	19 $96	20 $109	21 $99	22 $96	23 $96	24 $105
25 $95	26 $96	27 $95	28 $98	29 $96	30 $96	31 $96

Best Western Plus Victoria Inn & Suites

Prices for Best Western Plus Victoria Inn & Suites

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible, Bathtub (With Sofabed)

Standard Room, 2 Queen Beds, Microwave

Standard Room, 1 King Bed, Microwave

Suite, 1 King Bed, Accessible, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Bathtub

Guest reviews of Best Western Plus Victoria Inn & Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Victoria Inn & Suites

Prices for upcoming dates