Name: The Ritz-Carlton, Toronto
Address: 181 Wellington Street West, Toronto Entertainment District, Toronto, Canada, Toronto, Ontario, CA
Price range: US$535–US$3,970 per night
Rating: 9.17

What guests think

At The Ritz-Carlton, Toronto, many guests highlight outstanding, highly personalized service, spacious rooms with impressive CN Tower or lake views, and a convenient downtown location close to major sights, alongside a well-regarded spa, gym, and club lounge.

Housekeeping and overall cleanliness receive frequent praise, though there are occasional lapses such as worn furnishings, a stained chair swiftly replaced, and a single pest report. Dining is often enjoyed—especially breakfast at TOCA—but some guests find certain venues average or overpriced. A few report slow or inflexible check-in and event or lobby construction disruptions, and the pool draws mixed feedback, including a rare closure. Expect polished luxury with personable service and well-kept facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Spa facilities are widely praised, the gym is well equipped, and the hot tub is appreciated; the pool receives mixed feedback and was closed for some, and ongoing lobby construction occasionally affected public areas.

Related guest reviews

10

Steven

4 May 2025

·

Stayed 1 night

Great place to stay. Pool could be nicer for this type of hotel. Italian restaurant was good, but not exceptional. Service and room were excellent.

10

Nicole

22 Feb 2025

·

Stayed 3 nights

Great spa and workout facilities. Highly recommend the afternoon high tea.

10

don

26 Apr 2025

·

Stayed 1 night

We liked the ride to our dinner reservations in a Porsche Cayenne.

10

Mona

28 Aug 2024

·

Stayed 5 nights

Excellent service. Friendly Room service Clean The lobby construction was a minus

10

Rebecca

4 Jul 2023

·

Stayed 4 nights

Great location! Staff goes above and beyond. Friendly, attentive, helpful. Received several handwritten notes from staff. Nice touch! Breakfast was wonderful- many options and reasonable prices. Made us feel special with extras for our kids and our anniversary celebration. View was amazing of CN tower and Rogers Center. Several restaurants, shops, and attractions are walkable. Room was clean and spacious! Beds were comfortable. Sundries were good quality. Gym was large and well-equipped. It was also very clean. Kids enjoyed the swimming pool. Love this hotel! Would definitely return! Price was well worth it!

10

Jasmine

30 May 2023

·

Stayed 3 nights

This property was amazing. I enjoyed my stay done to the last second. The spa was phenomenal. A tranquil & serene environment perfect for relaxation. I enjoyed the cafe as well.

6

Jonathan

28 Aug 2024

·

Stayed 5 nights

The room was great but there was significant building work going on in the foyer that was very noisy. It spoilt the only breakfast we had in the hotel, and was unpleasant each time we had to walk through.

10

John

21 Dec 2025

·

Stayed 1 night

Hot tub was great after a night of dancing.

10

Keren

28 Sept 2025

·

Stayed 1 night

The spa facility is one of the best I've been to

8

TYLER

13 Jul 2024

·

Stayed 1 night

It was good but the Pool was closed and dinning in the hotel was very expensive.

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Cleanliness

Rooms and common areas are generally very clean with attentive housekeeping noted repeatedly; a few isolated issues were reported, including a stained chair promptly replaced, a dirty bath not addressed, and one bed-bug claim.

Related guest reviews

10

Valerie

7 Jul 2025

·

Stayed 4 nights

Hotel is beautiful and in a great location. Staff is very friendly. Room was very quiet and clean.

10

Carroll

31 Oct 2024

·

Stayed 2 nights

Very friendly and professional staff! Very clean and well kept. One of the better RC stays we’ve had! Thanks for keeping up your standards.

10

Wynton

13 Jul 2024

·

Stayed 1 night

Currently the lobby is under construction. I've stayed at the ritz plenty of times no issues. This time however there was a stain on one of the living room chairs. Housekeeping immediately came and switched the chair out and they comped my valet parking. All in all a good stay, even with the furniture issue the staff here is top class!

10

Trish

9 Apr 2024

·

Stayed 2 nights

We had a wonderful stay at the Ritz C. Staff was great, room was renovated and quite spacious. Will definitely stay again.

10

Tony

3 Jul 2023

·

Stayed 2 nights

Clean spacious rooms, good view of the waterfront, friendly helpful staff.

2

Rovindra

27 May 2025

·

Stayed 3 nights

Staff was great, food was excellent. However there were bed bug. We just confirmed by the doctor's that it is in fact bed bugs.

10

Engy

3 Feb 2025

·

Stayed 1 night

It was perfect. Staff are super friendly and helpful. Top tier services and amenities. The room and common areas were spotless!

10

Danielle

1 Dec 2025

·

Stayed 5 nights

We had a wonderful stay recently, spending 5 days at the Ritz-Carlton. Our Club room was spacious and stocked with all the comforts of home. Our cleaner made it impeccable on a daily basis. We also experienced such welcoming warmth by the staff in the Club Lounge with special shout outs to Olga and Fernando who gave exceptional service to me and my family. Our children loved their hot chocolates topped with marshmallows!! Thank you as well to Armin who checked us both in and out graciously, assisting us with our questions. And finally to Paul, who drove us to destinations on occasion who had the most amazing recommendations on restaurants around the city! (and perhaps Montreal where we may try the Ritz in future!)

10

Kyle

25 Feb 2025

·

Stayed 1 night

Exceded my expectations. The fact that all the staff address you by name and proactively suggest things you might enjoy is a great touch you tend to find only at real 5 star hotels. Perfectly clean and comfortable rooms can be found elsewhere but the little things the Ritz provides are intangible.

10

Patrick

27 Jun 2023

·

Stayed 3 nights

We stayed in a suite for 3 days. The service level is incredible and it is well situated. The room was beautiful but maybe missing some artwork or flowers to make it less generic. Also the bath was kinda dirty, I did mention it and nothing was done, these are small details but at this level everything is important! Nonetheless it was a great hotel overall.

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Rooms

Many describe spacious, modern, and comfortable rooms with quiet ambience and notable city, lake, or CN Tower views; some mention worn furnishings and uncomfortable sofa beds.

Related guest reviews

10

Valerie

7 Jul 2025

·

Stayed 4 nights

Hotel is beautiful and in a great location. Staff is very friendly. Room was very quiet and clean.

10

Rosalie

15 Jan 2025

·

Stayed 2 nights

My husband and I stayed in the 1 bedroom corner room, 2 washrooms. Nice design, detailing in the main washroom. It was a beautiful room, clean, comfortable. Service and staff were great. The hotel had a lot going on for NYE, and made an effort to make it special for the guests. We would stay here again.

10

Tandy

17 Oct 2025

·

Stayed 2 nights

We loved it the restaurants were great. The room was modern and clean. Shopping was nearby.

10

Shunai

20 Nov 2025

·

Stayed 1 night

Nice CN tower and lake view

4

William

28 Aug 2025

·

Stayed 1 night

I’ve never been given a bigger run around with wanting an early check in and even a late checkout. Call the day of too see availability, meanwhile there’s tonnes of empty rooms. Same ordeal with a late check out. Why can’t I have a late checkout when it’s already my room and you can’t check in until 4am. I’ve never had any problem until the Ritz-Carlton Toronto. Everything in the room looked very well worn also. The St. Regis and Four Seasons would be my next choice.

10

Jason

29 Sept 2025

·

Stayed 3 nights

This was my first time staying at this property and it was nothing short of amazing! From the staff that greets you upon arrival and walk you to the front desk, to Alejandro and his amazing customer service. It genuinely made this the best birthday trip I’ve ever had. Thankful is an understatement! The food was just as amazing as the service and property. So if you have a chance, check out Toca on the second floor for breakfast. The food was absolutely delicious! Now on to the suite. I honestly didn’t want to leave! The suite and the view were breathtaking! It was such a welcoming and clean space and it definitely set the tone for our trip. There were views of the CN tower, the baseball stadium, and the lake. This suite and property are the main reasons why I will definitely be back to Toronto. I do hate that I missed out on the spa but I’m sure it’s just as amazing so if you’re there check it out as well! I could honestly go on and on about this place but please definitely go check it out! Again, thank you!!

8

Charlene

20 Nov 2024

·

Stayed 1 night

This is my third time at the Ritz. I must say that we were disappointed with a few things and they really need addressing. 1. The soda bed in the room is terrible. It’s like a hammock and it needs changing asap. My granddaughters slept in it and they are under age 10 and had difficulty getting comfortable so I tried it. Secondly, an order of 8 chocolate chip cookies and 2 glasses of milk came to 88.00. This is unacceptable. Thirdly, the bacon at breakfast was inedible. It would seem that it had been previously set up in a buffet breakfast substantially earlier and used for our à la carts order. The proximity of your hotel is wonderful for our attendance to the Mirvish theatre but I’m considering changing hotels because of these very important amenities. Food, comfort and prices need to be improved.

10

Justine

8 Jul 2025

·

Stayed 3 nights

Great location, beautiful room and amenities. Welcoming staff!

10

Danielle

1 Dec 2025

·

Stayed 5 nights

We had a wonderful stay recently, spending 5 days at the Ritz-Carlton. Our Club room was spacious and stocked with all the comforts of home. Our cleaner made it impeccable on a daily basis. We also experienced such welcoming warmth by the staff in the Club Lounge with special shout outs to Olga and Fernando who gave exceptional service to me and my family. Our children loved their hot chocolates topped with marshmallows!! Thank you as well to Armin who checked us both in and out graciously, assisting us with our questions. And finally to Paul, who drove us to destinations on occasion who had the most amazing recommendations on restaurants around the city! (and perhaps Montreal where we may try the Ritz in future!)

10

Rebecca

4 Jul 2023

·

Stayed 4 nights

Great location! Staff goes above and beyond. Friendly, attentive, helpful. Received several handwritten notes from staff. Nice touch! Breakfast was wonderful- many options and reasonable prices. Made us feel special with extras for our kids and our anniversary celebration. View was amazing of CN tower and Rogers Center. Several restaurants, shops, and attractions are walkable. Room was clean and spacious! Beds were comfortable. Sundries were good quality. Gym was large and well-equipped. It was also very clean. Kids enjoyed the swimming pool. Love this hotel! Would definitely return! Price was well worth it!

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Service

Service is frequently described as exceptional, warm, and highly personalized across front desk, concierge, lounge, and valet; however, some guests faced slow or inflexible check-in, over-attentiveness, unhelpful door staff, or disruptions during busy events.

Related guest reviews

10

tyer

27 Feb 2025

·

Stayed 1 night

Great service

10

William

8 May 2024

·

Stayed 1 night

Service is always top notch at the Ritz.

2

Ronnie

27 Oct 2025

·

Stayed 1 night

Embarrassing how long we had to wait for room. We were told 3 times it was going to be ready and it wasn’t. For a high end hotel I would not recommend it. I was offered nothing!!!

10

Helen

7 Sept 2025

·

Stayed 1 night

Great Staff, it was very busy with TIFF (which we were not there for) but the service was still excellent.

6

andrea

27 Oct 2025

·

Stayed 4 nights

It’s a shame that the staff were so distracted by the presence of the LA Dodgers being in the building. They were allowed to take over the reception and forecourt area to the massive inconvenience of other guests

4

William

28 Aug 2025

·

Stayed 1 night

I’ve never been given a bigger run around with wanting an early check in and even a late checkout. Call the day of too see availability, meanwhile there’s tonnes of empty rooms. Same ordeal with a late check out. Why can’t I have a late checkout when it’s already my room and you can’t check in until 4am. I’ve never had any problem until the Ritz-Carlton Toronto. Everything in the room looked very well worn also. The St. Regis and Four Seasons would be my next choice.

10

Yamira

21 Oct 2025

·

Stayed 4 nights

The staff was very kind and welcoming. However, one young lady in particular—Gurleen—truly went above and beyond to ensure we were satisfied throughout our stay. She was always available, whether it was for suggestions on places to go or just to check in and make sure we had everything we needed. I even forgot my flat iron, and she kindly helped me order one through Uber. She was simply perfect—professional, thoughtful, and genuinely caring. Additionally, Henry at the concierge was fantastic, offering us amazing dining recommendations that made our trip even more enjoyable. Thank you to the whole team for such a wonderful experience!

8

Graham

1 Jul 2025

·

Stayed 2 nights

Can a hotel be too attentive? With a service priority they were trying their best but it became a bit of a nuisance in my room as someone was phoning and knocking often and interrupting. Next time I will just instruct I will reach out should I need anything and to not disturb ( privacy card on the door just had them call instead which defeats the purpose).

10

Danielle

1 Dec 2025

·

Stayed 5 nights

We had a wonderful stay recently, spending 5 days at the Ritz-Carlton. Our Club room was spacious and stocked with all the comforts of home. Our cleaner made it impeccable on a daily basis. We also experienced such welcoming warmth by the staff in the Club Lounge with special shout outs to Olga and Fernando who gave exceptional service to me and my family. Our children loved their hot chocolates topped with marshmallows!! Thank you as well to Armin who checked us both in and out graciously, assisting us with our questions. And finally to Paul, who drove us to destinations on occasion who had the most amazing recommendations on restaurants around the city! (and perhaps Montreal where we may try the Ritz in future!)

4

Behman

5 Jun 2025

·

Stayed 4 nights

The location is convenient, but overall the experience was disappointing for a hotel of this reputation. Breakfast was mediocre—more in line with a 3- or 4-star property rather than a Ritz-Carlton. The doormen were unhelpful and didn’t offer any assistance with luggage. At check-in, the staff were similarly unaccommodating. I asked the receptionist to look into why my room key card wasn’t working. Despite confirming all of my personal details (name, phone number, etc.), she refused to reactivate the card and instead sent someone with me to verify my identity via my passport—something that could have been handled far more efficiently. For such a well-known luxury brand, the service and attention to detail were well below expectations. I won’t be returning.

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Location

Central, walkable location near major attractions, transit, and the PATH, with many appreciating easy access to restaurants and venues like Rogers Centre.

Related guest reviews

10

Valerie

7 Jul 2025

·

Stayed 4 nights

Hotel is beautiful and in a great location. Staff is very friendly. Room was very quiet and clean.

10

Jason

27 Sept 2024

·

Stayed 3 nights

Wonderful hotel, in a very convenient location.

8

Jebin

29 Aug 2025

·

Stayed 1 night

Great location.

10

Antarrio

13 Oct 2024

·

Stayed 4 nights

A very convenient location my wife and I walked just about everywhere this week. Great restaurant surrounding this beautiful hotel.

10

Craig

2 Oct 2023

·

Stayed 3 nights

Beautiful hotel with very convenient location. Room was typical for a Ritz-Carlton and staff was uniformly excellent. Will definitely stay here again next time in Toronto.

10

Kerry

8 Apr 2025

·

Stayed 7 nights

Location and facility where beautiful

10

Justine

8 Jul 2025

·

Stayed 3 nights

Great location, beautiful room and amenities. Welcoming staff!

10

Rebecca

4 Jul 2023

·

Stayed 4 nights

Great location! Staff goes above and beyond. Friendly, attentive, helpful. Received several handwritten notes from staff. Nice touch! Breakfast was wonderful- many options and reasonable prices. Made us feel special with extras for our kids and our anniversary celebration. View was amazing of CN tower and Rogers Center. Several restaurants, shops, and attractions are walkable. Room was clean and spacious! Beds were comfortable. Sundries were good quality. Gym was large and well-equipped. It was also very clean. Kids enjoyed the swimming pool. Love this hotel! Would definitely return! Price was well worth it!

10

FRANKLIN

25 Aug 2024

·

Stayed 5 nights

Good location with most major sites very close

10

Jaime

5 Jun 2023

·

Stayed 6 nights

Everything was fantastic. Great location, walking distance to metro, access to underground tunnels directly from the hotel. Staff is fantastic as well.

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Dining

Many enjoy on-site dining—especially breakfast at TOCA—yet feedback is mixed overall, with some finding certain venues average or overpriced and breakfast occasionally mediocre; afternoon tea drew both praise and criticism.

Related guest reviews

10

Sofia

20 Oct 2024

·

Stayed 3 nights

Staff was very helpful and friendly. Hotel is clean in a convenient location and views were great. We didn’t like the food in the cafe downstairs but the Epoch restaurant was good.

10

Steven

4 May 2025

·

Stayed 1 night

Great place to stay. Pool could be nicer for this type of hotel. Italian restaurant was good, but not exceptional. Service and room were excellent.

8

Kirk

15 Jun 2025

·

Stayed 1 night

Great breakfast service - lunch servers/hostess seemed interested

10

namratha

18 May 2025

·

Stayed 2 nights

We ate at TOCCA and snacked at Lano everyday and loved the spa and room and impeccable service. This is why you stay at a Ritz!

10

Nicole

22 Feb 2025

·

Stayed 3 nights

Great spa and workout facilities. Highly recommend the afternoon high tea.

10

Jason

29 Sept 2025

·

Stayed 3 nights

This was my first time staying at this property and it was nothing short of amazing! From the staff that greets you upon arrival and walk you to the front desk, to Alejandro and his amazing customer service. It genuinely made this the best birthday trip I’ve ever had. Thankful is an understatement! The food was just as amazing as the service and property. So if you have a chance, check out Toca on the second floor for breakfast. The food was absolutely delicious! Now on to the suite. I honestly didn’t want to leave! The suite and the view were breathtaking! It was such a welcoming and clean space and it definitely set the tone for our trip. There were views of the CN tower, the baseball stadium, and the lake. This suite and property are the main reasons why I will definitely be back to Toronto. I do hate that I missed out on the spa but I’m sure it’s just as amazing so if you’re there check it out as well! I could honestly go on and on about this place but please definitely go check it out! Again, thank you!!

10

Rhonda

13 Jul 2025

·

Stayed 2 nights

Excellent staff and amenities were great on variety of dining.

10

Lynda

23 Jun 2024

·

Stayed 1 night

We stayed for an night to see Wicked. Service was impressive and tended to our needs. Food in both restaurants was delicious. We have decided to do this girls weekend every year.

4

Behman

5 Jun 2025

·

Stayed 4 nights

The location is convenient, but overall the experience was disappointing for a hotel of this reputation. Breakfast was mediocre—more in line with a 3- or 4-star property rather than a Ritz-Carlton. The doormen were unhelpful and didn’t offer any assistance with luggage. At check-in, the staff were similarly unaccommodating. I asked the receptionist to look into why my room key card wasn’t working. Despite confirming all of my personal details (name, phone number, etc.), she refused to reactivate the card and instead sent someone with me to verify my identity via my passport—something that could have been handled far more efficiently. For such a well-known luxury brand, the service and attention to detail were well below expectations. I won’t be returning.

8

Tamara

19 Apr 2025

·

Stayed 1 night

Good hotel and really great staff. Restaurants are not up to the same standards. Afternoon is overpriced for what they offer.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$593
February	US$446
March	US$604
April	US$804
May	US$793
June	US$899
July	US$708
August	US$703
September	US$873
October	US$744
November	US$653
December	US$517

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $663
20 $663	21 $2,941	22 $3,377	23 $1,049	24 $1,050	25 $1,049	26 $1,199
27 $665	28 $967	29 $2,819	30 $1,198

Su	Mo	Tu	We	Th	Fr	Sa
				1 $967	2 $569	3 $569
4 $566	5 $1,163	6 $2,949	7 $1,098	8 $693	9 $569	10 $569
11 $535	12 $682	13 $1,265	14 $1,294	15 $907	16 $710	17 $698
18 $536	19 $1,064	20 $3,970	21 $1,031	22 $1,176	23 $666	24 $831
25 $669	26 $1,077	27 $832	28 $1,061	29 $604	30 $569	31 $588

The Ritz-Carlton, Toronto

Prices for The Ritz-Carlton, Toronto

Monthly average prices

About this property

Location

Room options

Club Room, 1 King Bed, Club , City View ( For 2 Guests)

Club Suite, Club , Corner ( For 2 Guests)

Deluxe Room

Room, 2 Queen Beds, Tower (View)

Suite, 1 King Bed with Sofa Bed, Corner

Presidential Suite, Club ( For 2 Guests)

Executive Suite, 1 Bedroom

Room, 1 King Bed, Terrace

Superior Suite, 1 King Bed, Club , City View ( For 2 Guests)

Family Suite, 2 Bedrooms

Room, 1 King Bed (Tower)

Club Room, 2 Double Beds, Club ( For 2 Guests)

Room, 1 King Bed, City View

Deluxe Room, 2 Queen Beds

Guest reviews of The Ritz-Carlton, Toronto

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Ritz-Carlton, Toronto

Prices for upcoming dates