Name: Hotel Ilunion San Mamés
Address: Calle Pérez Galdós, 56, Basurtu, Bilbao, Bilboaldea, Basque Country, Spain, Bilbao, Biscay, ES
Price range: US$92–US$496 per night
Rating: 9

What guests think

Hotel Ilunion San Mamés draws praise for its modern feel and convenient setting above Bilbao’s Intermodal bus station, with metro and tram nearby, making airport links and city travel easy even if the old town requires a longer walk.

Rooms are generally spacious, comfortable and quiet, though several mention open-bathroom layouts or glass showers that reduce privacy, and some note soft mattresses or slow-to-cool air conditioning. Service is frequently described as friendly and helpful, but recurring reports cite slow or understaffed check-in and occasional lapses in responsiveness. Breakfast is widely considered good value, yet quality and replenishment vary, bar/restaurant hours can be limited, and parking is in the public garage with tricky access and signage. Expect a sleek, well-connected base rather than a central, full-service resort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Public underground parking sits beneath the building with direct elevators, but access, signage and drop off are confusing; lifts can be slow at busy times. There is no gym or pool, and bar/restaurant hours and room service are limited.

Related guest reviews

8

Robert

24 Aug 2023

·

Stayed 2 nights

The bar is not open consistently.

10

Andreas

23 Oct 2024

·

Stayed 3 nights

Es hat alles gut gepasst und funktioniert. In der Umgebung finden gerade diverse Bauarbeiten (Hochhaus) statt, das stört jedoch überhaupt nicht. Genial ist die Parkfunktion in der großen Tiefgarage mit direktem Aufzug zum Hotel (geht nur mir Zimmerkarte). Parkkosten pro Tag: 15 Euro.

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8

Keith

28 Apr 2023

·

Stayed 1 night

Restaurant closed at dinner time. Bad dinner options near hotel.

8

Anita

24 Apr 2025

·

Stayed 4 nights

Super Lage, idealer Aussichtspunkt für Touren mit Bus, Metro usw. Ausstattung Zimmer modern, Bett sehr bequem. Zimmer werden täglich gereinigt, was in Deutschland nicht mehr üblich ist. Aufzüge und Frühstück sind die einzigen Kritikpunkte. Aufzüge brauchen sehr lange bis einer kommt. Wenn man zum Frühstück später kommt, dauert es länger bis wieder neu aufgefüllt wird (Brötchen, Butter, Wurst usw.).

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6

Michael R

4 May 2024

·

Stayed 1 night

OK once you get there but the parking beneath the Bilbao Intermodal Station is confusing at least how you can get to the hotel's reception area given you have no hotel room key to activate the door to get to the hotel's elevators...better explanation of that would be helpful. Parking overnight ~ $15 euros. Checking in took way too long, make sure you have passport w/you

8

Marcelo

25 Sept 2023

·

Stayed 2 nights

Very convenient location, just next to the bus terminal of Bilbao, this is where you can take the bus to the airport and back. There is a new building construction next to it so it can get noisy. Very good rooms, the only missing thing was a coffee machine on the room, it would have been nice to have one for morning coffee. Buffet was good, lots of options for breakfast. Staff was very friendly and they communicate well in English. No Gym or pool on this hotel.

8

JUAN BAUTISTA

6 Apr 2023

·

Stayed 1 night

La habitacion es comoda y espaciosa, con una decoracion moderna y una tv muy grande Lo peor del hotel por decir algo, los ascensores, hay pocos para el volumen y magnitud del hotel. Siempre están ocupados y debes esperar mucho rato para poder utilizarlos.

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8

Rene

16 Jul 2024

·

Stayed 1 night

Hotel nuevo y moderno. El desayuno es demasiado básico y el café de la máquina automática no se puede beber. Con respecto al parking, como es el mismo parking del centro de transporte público (gigantesco), me ha sido imposible localizar la zona para el hotel ni he podido encontrar los ascensores que van directos al hotel. Sería bueno una mejor indicación.

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8

Robert

30 Aug 2023

·

Stayed 1 night

Good place - comfortable rooms and amenities. Bar is on the second floor and has limited hours but it is good.

8

Jose

4 Dec 2022

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Stayed 1 night

El hotel está muy bien aunque es un poco difícil encontrarlo y aunque pone que tiene parking en verdad es un parking público que está debajo de las instalaciones pero que no tiene ninguna clase de acuerdo con el hotel ni zona específica.

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Cleanliness

Most reviews highlight very clean rooms and well-kept spaces. A few note lapses such as dusty surfaces, inadequately cleaned bathrooms or occasional odors.

Related guest reviews

8

David

4 Sept 2025

·

Stayed 2 nights

Very clean and comfortable. Highly recommend this property.

4

Fernando

1 Jul 2025

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Stayed 1 night

Todo muy bien (bastante teccnologico). El inconveniente que tuve fue la limpieza de la habitación, la cama estaba sucia, el frigobar manenia articulos abiertos del huesped anterior.

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10

Paul

8 Mar 2025

·

Stayed 1 night

Superb hotel which was amazing value with friendly staff. Very clean and a great breakfast.

10

DORCAS AFFUM

6 Oct 2025

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Stayed 1 night

Room was clean and staff were friendly

8

Carlos Eduardo

9 Apr 2025

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Stayed 2 nights

Un descanso fenomenal, mucha amabilidad, el fallo, la limpieza, se nota que ser nuevo, se han pensado que echando agua se limpia todo, las paredes de la ducha tenian grasa, el sanitario, al mover un poco las tapas salia suciedad, no lo recomiendo

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10

Hinata

10 Jan 2024

·

Stayed 2 nights

サンセバスチャン行きのバスターミナルの上にあり、レンフェ・メトロ・トラムの駅からも近くてどこに行くにも便利。室内は清潔。スタッフはとてもフレンドリーで感じが良かったです。コストパフォーマンス最高！またビルバオに行くときは間違いなくまたここに泊まります。

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10

Mark

24 Jul 2025

·

Stayed 2 nights

Nice hotel directly above the main bus station in Bilbao. Ideal if you’re arriving or departing by bus or coach. Clean, well-appointed rooms.

10

KAZUHIRO

11 Jul 2025

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Stayed 2 nights

部屋がとても綺麗でゆっくりできました。

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10

Daniel

31 Oct 2025

·

Stayed 4 nights

Toll Aussicht, top modernes Hotel, nur etwas Staub auf den Kommoden sonst einwandfrei!

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6

JUAN CARLOS

25 Jun 2025

·

Stayed 1 night

Hotel bonito. Solo dos peros: Uno. la habitación olía a caca debido al vaciado de los sifones del baño. Menos mal que solo dormimos. Dos. Hasta dos veces intentaron entrar a llimpiar la habitación entre las 9 y las 10 de la mañana. Al final tuvimos que echar el cerrojo.

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Rooms

Modern rooms are often spacious and comfortable. Several mention open or glass-walled bathrooms and sinks in the bedroom reducing privacy, plus occasional soft mattresses, limited daylight, or slow-to-cool A/C.

Related guest reviews

6

Liuva

16 Jun 2025

·

Stayed 3 nights

The A/C in the rooms and halls does not work properly it was hot. The A/C in the rooms does not work if you are not in the room and once you are there it takes a long time to reach a comfortable temperature to sleep.

8

Geoffrey

15 Sept 2025

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Stayed 2 nights

The hotel is well located to the station, metro and bus station and a 10-15 minute walk to the old town. Rooms are spacious and clean. Helpful, friendly staff. Good buffet breakfast. We didn’t really like the open shower right next to the bedroom. Glad I was travelling with my wife and not my sister.

8

Jordi

29 Jun 2025

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Stayed 1 night

El acceso al hotel es muy complicado, no dispone de parking propio. Apenas hay ventanas y las vistas son feas, no hay jardín ni nada que se le parezca.

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8

Ana María Puerta

14 Apr 2023

·

Stayed 2 nights

El hotel está genial ubicado y cuenta con unas instalaciones muy modernas y agradables. En nuestro caso la estancia fue muy buena (personal muy amable, desayuno muy variado, todo muy limpio), salvo por que las camas eran demasiado blandas (cuando te sentabas en el borde te caías). Si te gustan las camas blanditas este es tu hotel.

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10

maria

29 May 2024

·

Stayed 2 nights

Very clean and spacious rooms. Great location next to the stadium and walking distance to downtown. Is you drive, you’ll have to use public parking overnight and the hotel does not validate parking.

10

Zainab

18 May 2025

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Stayed 3 nights

Comfortable and beautiful hotel room

6

Michael

2 Jun 2025

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Stayed 5 nights

Modern hotel that is a bit antiseptic. Rooms are comfortable, air conditioning is good and beds are comfortable. No privacy in shower with clear glass door. Location is not great - a bit of a trek to everything but the fútbol stadium. And if you figure out how to discern whether an elevator that arrives is going up or down please let me know.

4

Denise

22 May 2023

·

Stayed 3 nights

The hotel room was fine; however, it lacked basics such as conditioner or tissues. There was one small and inconvenient trash can in the bathroom only. The shower had a half door which meant that a lot of water ended on the floor outside the shower itself and we were forced to use the bathmat towel to wipe the floor instead of our feet. The lights in the room were generally dim and one did not work at all. The windows were small and due to the perforated metal mesh outside the building, there was little light in the room. The Wi-Fi was not secure and I could not use my iPad since I was given an “unsafe connection” warning by my browser. In 2023, this is an unacceptable standard for a supposed reputable hotel. In the lobby, there was water available yet the glasses were always used and the little table with the water looked unkempt and certainly not inviting visitors to have a sip of water. Finally, the parking lot lights turned on automatically but also turned off very quickly and were left feeling like we’re in the dark most of the time (not a pleasant feel). The staff told us we could pay with our card at the exit , which turned out to be false. We had drive backwards I. A tight space to get to pay for parking.This hotel is definitely not meeting a 4 star expectation and was a big disappointment. I cannot recommend it.

10

RAFAEL

16 Feb 2026

·

Stayed 1 night

Hotel muy bien ubicado y con parking disponible. Habitacion moderna, amplia y comoda. El desayuno muy variado y de buena calidad

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6

Carla

9 Jul 2025

·

Stayed 1 night

Una habitación normal, la verdad, una pena que no puedas hacer uso de las habitaciones tipo coworking, solo había una mesa alargada que daba al comedor (desayuno, comida…), por lo que no es un buen ambiente de trabajo. Las otras salas eran de pago; también estaría bien que ofrecieran más actividades donde pase tiempo en el hotel, ya que por su elevado precio solo te ofrecen una habitación simple, además, a nosotros nos dieron una con el baño transparente, que no había ningún tipo de privacidad, ni la puerta se cerraba.

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Service

Staff are widely described as friendly, helpful and accommodating. However, multiple guests report long waits or understaffed check-in and some unhelpful interactions or unresolved issues.

Related guest reviews

6

Wilhelmina

27 Dec 2025

·

Stayed 2 nights

Im staying in your hotel for 2 nights. This morning around 11.00 o'clock i reclaimed at the reception that the matras of one of the beds is very unstable, its goes down on the sides. Very uncomfortable for sleeping. I requested at the reception to change the matras. I came back to the hotel tonight around 9 o'clock but nothing has changed. I'm very disappointed that I will need to sleep one more night on a uncomfortable matras. Email sent to the hotel and issue not risolved. Little attention and terrible customer service.

10

Vickie

17 Oct 2023

·

Stayed 4 nights

Great location, wonderful housekeeping, friendly and helpful staff.

2

Claus

30 Mar 2024

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Stayed 3 nights

Service doesn’t exist at this hotel, it was scary how arrogant and none service minded the reception staff was.

4

Juan Pablo

24 Apr 2025

·

Stayed 1 night

Había mucha gente por atender al momento del check-in y solamente una persona del hotel

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10

Mark

3 Jul 2023

·

Stayed 4 nights

The staff were extremely helpful with regarding my lost luggage at the airport , particularly Roberto who was able to get issue resolved with airline. Greatly appreciated

10

Emma

14 Oct 2025

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Stayed 4 nights

The staff was incredibly helpful and kind. They were able to accommodate my needs and I felt safe and comfortable staying there.

10

Stephen

12 Sept 2025

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Stayed 1 night

Solid fine, newer property. Very clean, environmentally focused, front desk team was a true standout. All very helpful and store luggage no problem even after checking out hold for the day. Location is on the other side of main bus terminal so if traveling this way is convenient. Other than that not much close to hotel so requires a lot of walking or taxi rides. There is a cafe on the corner and a few places but not enough to see or explore.

10

David

7 Dec 2025

·

Stayed 1 night

Todo el personal ha sido muy amable y las instalaciones perfectas.

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8

Sadako

3 Sept 2024

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Stayed 2 nights

We had a nice stay in the hotel. However, the reception was always one person and needed to wait to be served all the time. Also, we have chosen to pay the accommodation fee on the day we arrive, but they took the money one month before without our permission.

6

Antonina

25 Jun 2024

·

Stayed 1 night

This place had rather good reviews, and I decided to give it a try. Finding a place was already a quest as there are apparently two hotels with almost the same name in the area… check in took forever (you need to sign multiple electronic docs and the system was just super slow). But the worst part was when I asked the front desk to give me corkscrew for my wine that I planned to open later that day, the lady in a very rude form told me I need to stand there, open the bottle there (I was still with my luggage and haven’t even got to my room…) and immediately return the corkscrew to her. This was really bad…I think someone there needs a retraining on hospitality… The room was ok. Clean. Nothing special.

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Location

Excellent for transport: on top of the Intermodal bus station with metro and tram nearby, and easy airport access. Not in the old town, with many sights a 15–30 minute walk and the immediate area quieter.

Related guest reviews

10

Lynne

24 Aug 2023

·

Stayed 1 night

The lobby in the hotel was as amazing as it looks in the photo! And the hotel was in a convenient location as it was right next to the bus station. The neighborhood was nice with and parks restaurants nearby. Our room was very comfortable and had a small refrigerator, which we appreciated. The hotel offered a breakfast buffet, which was also a plus.

10

Johannes Petrus Maria

3 Aug 2022

·

Stayed 5 nights

Schone kamer, goed ontbijt en met openbaar vervoer letterlijk voor de deur, waardoor je in minder dan 10 minuten in het centrum bent. Aanrader?

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10

Danielle

10 Apr 2025

·

Stayed 1 night

Our 2nd stay at this hotel! Beautiful hotel, almost any type of toiletry you can think of in the room, a fantastic location for the bus station and about 30 mins from the old town. Would highly recommend!

10

Claus

18 Mar 2024

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Stayed 1 night

Airport bus stop literally at the front door, very convenient. Metro stop close by. Seems to be in the business area of the city, so you need to walk a little to reach the city centre. Area is nice, room was excellent and the breakfast good!

10

Stephen

12 Sept 2025

·

Stayed 1 night

Solid fine, newer property. Very clean, environmentally focused, front desk team was a true standout. All very helpful and store luggage no problem even after checking out hold for the day. Location is on the other side of main bus terminal so if traveling this way is convenient. Other than that not much close to hotel so requires a lot of walking or taxi rides. There is a cafe on the corner and a few places but not enough to see or explore.

8

SUSUMU

27 Feb 2025

·

Stayed 2 nights

Very nice location having enough and very clean space, just above the bus terminal connected to San Sebastian, Bilbao airport. Also good access to metro line and city tram. One thing I have to point out is showering space. Half of one side has no wall or barrier, so nobody can take shower without splashing the water outside the space.

10

SAVVAS

28 Sept 2023

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Stayed 3 nights

Nice businness hotel in a very convebient location near the central bus station of Bilbao (Intermodal). Clean and comfort room, nice lounge and delicious breakfast.

10

Mark

24 Jul 2025

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Stayed 2 nights

Nice hotel directly above the main bus station in Bilbao. Ideal if you’re arriving or departing by bus or coach. Clean, well-appointed rooms.

10

Luisa

31 Jul 2023

·

Stayed 3 nights

Great location!

8

Frantz

20 Aug 2024

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Stayed 2 nights

Hôtel tout neuf est très confortable. Les chambres sont vraiment sympas, pas très grands mais très bien aménagé. En revanche l’hôtel est un peu loin du centre. Heureusement il y a le tramway qui va vers le musée et vers le centre-ville il y a un grand parking souterrain sous l’hôtel pour garer votre véhicule, mais il est payant.

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Dining

Breakfast is generally good value with plenty of options, but quality and replenishment are mixed and queues can occur. On site dining and bar hours are limited, room service is minimal, and there are isolated food-quality complaints.

Related guest reviews

8

Robert

24 Aug 2023

·

Stayed 2 nights

The bar is not open consistently.

10

Rémi

26 Oct 2025

·

Stayed 1 night

Petit déjeuner très correct.Seuls les œufs brouillés n'étaient pas bien cuisinés.

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8

Anita

24 Apr 2025

·

Stayed 4 nights

Super Lage, idealer Aussichtspunkt für Touren mit Bus, Metro usw. Ausstattung Zimmer modern, Bett sehr bequem. Zimmer werden täglich gereinigt, was in Deutschland nicht mehr üblich ist. Aufzüge und Frühstück sind die einzigen Kritikpunkte. Aufzüge brauchen sehr lange bis einer kommt. Wenn man zum Frühstück später kommt, dauert es länger bis wieder neu aufgefüllt wird (Brötchen, Butter, Wurst usw.).

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10

Paul

8 Mar 2025

·

Stayed 1 night

Superb hotel which was amazing value with friendly staff. Very clean and a great breakfast.

10

Jiewei

17 Aug 2024

·

Stayed 1 night

Exactly what we needed for the walkable access to bus transportation. Modern clean room. Reasonable priced breakfast buffet.

8

Igor

7 Sept 2025

·

Stayed 5 nights

Breakfast menu should be better

6

JUAN

21 Oct 2023

·

Stayed 1 night

No room service available

6

Lise

4 May 2024

·

Stayed 1 night

Dejligt roligt værelse på 10. etage. Dårlig morgenmad, personalet og stedet ikke gearet til mange mennesker. Ubehagelige røræg, væmmelige kogte pølser og slatten bacon, da det endelig kom. Frygtelig kø til alt mad, dårlig logistik. Kun to kaffemaskiner, den ene langsom. Dårlig hygiejne ved brødet, og de løb tør flere gange. Ikke en god oplevelse!

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8

Caitlin

19 Sept 2025

·

Stayed 1 night

All was great except the food. Room service options were very basic, the burger I got was undercooked (not rare, but oddly very raw in the middle..by oddly I mean I could see tendons and the outline of the ground beef) and thr chips were floppy and cold. Apart from that the breakfast buffet was ok, it’d be nice to have real egg now powdered. Apart from that it’s clean and the rooms are really nice, staff is also lovely.

10

Carlo

28 Feb 2023

·

Stayed 2 nights

The location if within walking distance of most attractions the best part of it is that the hotel is just above the main bus terminal and with metro and train connection. The hotel is fairly new and the room is very esthetic. Lovely bed and room in general. The part need improving is the breakfast food it tend to be very busy and people do queue for table. The bacons where fried in a big out of packet and straight to pan so not all is crispy but overall breakfast menu is good nothing exciting.

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Month	Average price
January	US$90
February	US$87
March	US$121
April	US$143
May	US$237
June	US$165
July	US$152
August	US$203
September	US$188
October	US$169
November	US$155
December	US$117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $202	2 $198	3 $224
4 $102	5 $136	6 $150	7 $137	8 $132	9 $199	10 $281
11 $137	12 $98	13 $92	14 $104	15 $123	16 $242	17 $496
18 $132	19 $99	20 $118	21 $210	22	23	24 $202
25 $109	26 $127	27 $127	28 $147	29 $144	30 $166	31 $175

Hotel Ilunion San Mamés

Prices for Hotel Ilunion San Mamés

Monthly average prices

About this property

Location

Room options

Junior Suite, City View

Double Room Single Use

Triple Room

Premium Room

Business Single Room

Double Room, Pet Friendly

Family Triple Room

Superior Double Room, 1 Queen Bed

Double Room

Guest reviews of Hotel Ilunion San Mamés

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Ilunion San Mamés

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $153	22 $162	23 $247	24 $273	25 $228	26 $232
27 $96	28 $148	29 $153	30 $279