Tru by Hilton Lafayette River Ranch

The floor in the room was dirty, the shower was moldy, the room deadbolt did not work, the bathroom door did not want to close, the room felt damp and smelled musty - I would say housekeeping standards are very poor

This is my first time to type out a review, but hopefully I can save others from what I had to endure at this hotel. I booked one double queen bed for one night for myself, my sister in law, my daughter, & my niece. I made the reservations around 7:30, & arrived around 8:00. When I was attempting to check in, I was told I couldn’t bc the reservation was under my husbands name, to which he was not with me. It takes one click, name change typed, one more click to update who would be checking in, & bc I didn’t take the five seconds it would had taken to do this, it became a issue that has never been an issue, or should had never been an issue. I’ll spare you the play by play, but I had to get my husband on the phone to verbally confirm permission to check in under his name. The hotel was clean, but the scent they pump through the vents was so strong that I had to wash every piece of clothing we brought on the trip when I got home. It was so strong that the nasal spray in had in my over night bag had to be thrown away. The chapstick I had in my purse had to be thrown away bc for the next week, every time I would put it on, it smelled of the hotel. Each bed had three CHEAP pillows……why not two or four?? The beds were very uncomfortable, & the sheets were as bad as the pillows were. I’ll never stay at the brand hotel again mostly due to the “curated” smell.

Carpet was not clean down the hall, tv wouldn’t work properly, thermostat screen was broken and unable to see what temperature it was in the room, bathroom door wouldn’t shut. Front desk was helpful in trying to fix the issues but would never stay here again.

The property on the outside when first driving up looked nice but when we entered, it smelled and was dirty. The floor was never cleaned, kids running people using the pool not staying there, smelled like weed at night outside the hotel. Very noises at night as well. Trash and dirt left in halls. People in the lobby that looked like they lived there bs staying there. Huge gatherings at the pool that you could not even go to enjoy them. Kids playing in the gym. Was very disappointed considering what I was paying for a weekend get away with my friends.

Chaz was friendly at front desk