Ocean Spa Hotel
221 $US
/nuit
Moyenne pour octobre
Prix pour Ocean Spa Hotel
Sélectionnez les dates pour voir les prix et les disponibilités
221 $US
/nuit
Moyenne pour octobre
Prix moyens mensuels
À Ocean Spa Hotel, les prix par nuit s'élèvent en moyenne à 197 $US pendant le mois le moins cher (septembre) et à 279 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 250 $US |
| février | 279 $US |
| mars | 245 $US |
| avril | 232 $US |
| mai | 202 $US |
| juin | 209 $US |
| juillet | 218 $US |
| août | 233 $US |
| septembre | 197 $US |
| octobre | 221 $US |
| novembre | 235 $US |
| décembre | 233 $US |
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oct. · 221 $US
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Le plus cher : février (env. 279 $US)
Le moins cher : septembre (env. 197 $US)
À propos de cet établissement
Hôtel tout compris avec piscine extérieure, services de spa et quatre options de restauration à proximité de Playa Tortugas à Cancun.
Emplacement
Dans le quartier Zona Hotelera à Cancún, vous trouverez Ocean Spa Hotel – All Inclusive près de l'aéroport, sur une plage privée. Les célèbres Ferry Ultramar Puerto Juárez et Terrain de golf Iberostar Cancun valent le détour si un minimum d'action est à l'ordre du jour. Parmi les attractions phares, les non moins emblématiques Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc et Parc à thème Xoximilco attendent aussi votre visite. En voyage avec toute la tribu ? Envisagez de passer par les fantastiques Maison de la culture de Cancún et El Sol de Cancun. Les points d'eau environnants vous donnent l'occasion rêvée de vous adonner à de nouvelles activités telles que la plongée sous-marine et la planche à voile. Naturellement, vous pourrez également vous éclater au grand air en optant pour la randonnée à pied ou à vélo.
Restaurant
Piscine
Ascenseur
Service en chambre
Concierge
Nettoyage à sec
Emplacement
Blvd. Kukulcan km. 3.5 Hotel Zone, Avenida Kukulkan, Cancún, Benito Juárez, Quintana Roo, Mexique
Options de chambre
1
Double Queen Size Bed
Détails de la chambre
Couchages 4
1
Suite Deluxe King Bed
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Four à micro-ondes
4
Chambre Double Standard
Détails de la chambre
1 Lit Double
Couchages 4
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Double Deluxe Ocean View
Détails de la chambre
Couchages 4
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Single Deluxe Sea View
Détails de la chambre
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Chambre Quadruple Standard
Détails de la chambre
2 Lits Doubles
Couchages 4
ClimatisationWi-Fi (gratuit)Four à micro-ondes
2
Chambre Double Deluxe
Détails de la chambre
Couchages 4
269 ft²
BalconClimatisationSalle de bainLit(s) supplémentaire(s) (sur demande)
4
Suite Deluxe
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Four à micro-ondes
7
Chambre Deluxe Romance
Détails de la chambre
Couchages 2
592 ft²
1
Double Or Twin Deluxe Ocean View
Détails de la chambre
Couchages 6
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Family Room Two Queen Beds
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Couchages 8
ClimatisationWi-Fi (gratuit)Four à micro-ondes
5
Chambre Simple Standard
Détails de la chambre
1 Lit Simple
ClimatisationWi-Fi (gratuit)Four à micro-ondes
7
Habitacion Standard
Détails de la chambre
Couchages 3
484 ft²
7
Chambre Familiale
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Room Sea View
Détails de la chambre
1 Lit Simple
ClimatisationWi-Fi (gratuit)Four à micro-ondes
2
Double Or Twin Standard
Détails de la chambre
Couchages 6
205 ft²
ClimatisationWi-Fi (gratuit)Four à micro-ondes
3
Suite One Bedroom
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Twin Standard
Détails de la chambre
Couchages 4
2
Suite luxe
Détails de la chambre
Couchages 8
495 ft²
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Double Deluxe King Bed
Détails de la chambre
Couchages 4
ClimatisationWi-Fi (gratuit)Four à micro-ondes
6
Junior Suite Deluxe
Détails de la chambre
Couchages 5
9
Suite familiale 2 pièces
Détails de la chambre
Couchages 7
700 ft²
9
Suite Familiale
Détails de la chambre
Couchages 5
700 ft²
1
Quadruple Capacity 4
Détails de la chambre
Couchages 4
1
Chambre Deluxe
Détails de la chambre
1 Très Grand Lit Double
108 ft²
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Suite Superior
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Chambre Triple Standard
Détails de la chambre
2 Lits Doubles
Couchages 3
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Room Deluxe Honeymoon
Détails de la chambre
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Suite One Bed
Détails de la chambre
Couchages 8
1
Single Garden View
Détails de la chambre
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Room Capacity 3
Détails de la chambre
1
Double Or Twin Capacity 2
Détails de la chambre
Couchages 6
1
Chambre Deluxe - Vue Mer
Détails de la chambre
452 ft²
Wi-Fi (gratuit)Four à micro-ondesSalle de bain privéePiscine privée
1
Suite Two Queen Beds Superior
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Suite Two Bedrooms
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Suite Two Queen Beds
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Four à micro-ondes
12
Chambre
Détails de la chambre
205 ft²
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Quadruple Queen Size Bed
Détails de la chambre
Couchages 4
ClimatisationWi-Fi (gratuit)Four à micro-ondes
4
Double King Size Bed
Détails de la chambre
Couchages 4
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Room Run of House
Détails de la chambre
1 Lit Simple
Salle de bain privéeSécuritéTélévision
6
Suite Standard 1 Chambre
Détails de la chambre
Couchages 3
592 ft²
Suite Two Double Beds
Couchages 8
1
Suite Three Beds
Détails de la chambre
Couchages 8
1
Single Deluxe Honeymoon
Détails de la chambre
ClimatisationWi-Fi (gratuit)Four à micro-ondes
1
Room Garden View
Détails de la chambre
1
Room Capacity 2
Détails de la chambre
1
Single Deluxe
Détails de la chambre
ClimatisationWi-Fi (gratuit)Four à micro-ondes
Avis des voyageurs sur Ocean Spa Hotel
4
Basé sur 4 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
38%
Familles
43%
Groupes
14%
Solo
3%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À l'Ocean Spa Hotel, les voyageurs décrivent un personnel accueillant et un cadre intimiste, mais également des installations vieillissantes, une propreté variable, une nourriture répétitive, une petite plage souvent impraticable pour la baignade, l'absence d'ascenseurs, et des problèmes de maintenance récurrents tels que des carreaux de piscine décollés et une eau chaude peu fiable.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À l'Ocean Spa Hotel, les voyageurs décrivent un personnel accueillant et un cadre intimiste, mais également des installations vieillissantes, une propreté variable, une nourriture répétitive, une petite plage souvent impraticable pour la baignade, l'absence d'ascenseurs, et des problèmes de maintenance récurrents tels que des carreaux de piscine décollés et une eau chaude peu fiable.
Les avis sur le service sont mitigés, avec des éloges pour les équipes du restaurant et des activités contrastant avec des signalements d'interactions peu serviables à la réception et de réponses lentes. L'emplacement dans la Zone Hôtelière est pratique pour les transports en commun et le ferry pour Isla Mujeres, et plusieurs clients ont utilisé la navette gratuite vers une plage partenaire avec une eau plus claire. Il convient aux voyageurs à la recherche d'un tout inclus modeste et discret dans la Zone Hôtelière avec un budget limité.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Petit complexe hôtelier doté d'une piscine et d'un spa sur place ; plusieurs clients soulignent l'absence d'ascenseurs et les problèmes de maintenance de la piscine, tels que des carreaux cassés. La plage est petite et souvent impropre à la baignade, et certains utilisent une navette pour se rendre à un hôtel partenaire offrant de meilleures conditions de plage.
Avis de voyageur à ce sujet
6
Prashantkumar
26 janv. 2025
·
A séjourné 7 nuits
This is not a beach property. There is marina point on property . So you can’t swim . Plus doesn’t look like 3 star . Also food variety was not good. Half of the time their pizza oven was not working
This is not a beach property. There is marina point on property . So you can’t swim . Plus doesn’t look like 3 star . Also food variety was not good. Half of the time their pizza oven was not working
6
Yiseth
22 oct. 2024
·
A séjourné 4 nuits
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
6
Delta
20 déc. 2025
·
A séjourné 5 nuits
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
8
amin
29 nov. 2023
·
A séjourné 5 nuits
Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities. 1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests. 2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc. 3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm. 4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc. 5- Pools for kids and adults with the open side bar. 6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours. NOTES, 1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees. 2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed. It worth the money you pay lesser than other all inclusive hotels that offering the same services.
Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities. 1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests. 2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc. 3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm. 4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc. 5- Pools for kids and adults with the open side bar. 6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours. NOTES, 1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees. 2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed. It worth the money you pay lesser than other all inclusive hotels that offering the same services.
4
Raquino Batronel De
10 août 2025
·
A séjourné 4 nuits
Only one swimming pool. Its only 9pm no elevator. Waiting area no fan .
Only one swimming pool. Its only 9pm no elevator. Waiting area no fan .
4
Anthony
5 juil. 2023
·
A séjourné 4 nuits
First couple days no hot water, food was not to very good. Beach looks more like a pier for boats. Staff was very friendly. I don't think I will be staying here again.
First couple days no hot water, food was not to very good. Beach looks more like a pier for boats. Staff was very friendly. I don't think I will be staying here again.
4
Joaquin
27 mars 2024
·
A séjourné 2 nuits
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
8
Brenda
20 mars 2025
·
A séjourné 7 nuits
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
10
Aubry
15 févr. 2025
·
A séjourné 5 nuits
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
4
Andrea Jo
2 avr. 2025
·
A séjourné 5 nuits
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires sur la propreté sont variables : certains ont trouvé les chambres et les jardins très propres, tandis que beaucoup ont noté des zones sales ou usées, de mauvaises odeurs, des parasites et des piscines mal entretenues. Des problèmes d'eau chaude ont été signalés à plusieurs reprises.
Avis de voyageur à ce sujet
2
Lesley
15 juil. 2024
·
A séjourné 4 nuits
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
2
Tony Alfredo
21 sept. 2025
·
A séjourné 3 nuits
Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.
Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.
8
amin
29 nov. 2023
·
A séjourné 5 nuits
Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities. 1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests. 2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc. 3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm. 4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc. 5- Pools for kids and adults with the open side bar. 6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours. NOTES, 1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees. 2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed. It worth the money you pay lesser than other all inclusive hotels that offering the same services.
Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities. 1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests. 2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc. 3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm. 4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc. 5- Pools for kids and adults with the open side bar. 6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours. NOTES, 1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees. 2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed. It worth the money you pay lesser than other all inclusive hotels that offering the same services.
2
Dylan
13 mars 2025
·
A séjourné 5 nuits
This property is not anything like what it shows on Expedia. We went for our honeymoon and boy did we regret it. The beds were gross, the food was almost as good as microwaved food, and the pools were nasty. We stayed one night because we had to, then left for a different resort the next morning(The Royal Cancun). I had payed in advance for 1 week and only used one night. I’m out 1000$ now because they wouldn’t refund me. Don’t waste your time with this awful place. Spend a little bit more money and enjoy Mexico.
This property is not anything like what it shows on Expedia. We went for our honeymoon and boy did we regret it. The beds were gross, the food was almost as good as microwaved food, and the pools were nasty. We stayed one night because we had to, then left for a different resort the next morning(The Royal Cancun). I had payed in advance for 1 week and only used one night. I’m out 1000$ now because they wouldn’t refund me. Don’t waste your time with this awful place. Spend a little bit more money and enjoy Mexico.
10
Gail Susan
17 févr. 2024
·
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
4
Ericka
24 sept. 2024
·
A séjourné 4 nuits
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
8
Johanna
18 févr. 2025
·
A séjourné 2 nuits
The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
8
Brenda
20 mars 2025
·
A séjourné 7 nuits
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
2
Estephany
18 sept. 2024
·
A séjourné 4 nuits
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
4
Andrea Jo
2 avr. 2025
·
A séjourné 5 nuits
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont fréquemment décrites comme très vieillottes et nécessitant une rénovation ; quelques clients les ont tout de même trouvées confortables avec une climatisation efficace. Le niveau sonore varie des séjours paisibles à la musique forte de la piscine et aux quais à proximité.
Avis de voyageur à ce sujet
2
Lesley
15 juil. 2024
·
A séjourné 4 nuits
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
6
Delta
20 déc. 2025
·
A séjourné 5 nuits
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
4
Vicky Myrna
7 janv. 2024
·
A séjourné 7 nuits
We stayed Sunday to Sunday. The first night we arrived late we headed to the buffet to eat and the selection was so so small and unappetizing we ended up doing the snack bar instead. Burgers and hotdogs from the snack bar are terrible. Stick with the pizza if you even dare book this place. Technically there's 1 buffet and 3 restaurants, but the restaurants are NOT open everyday. You need to be very very aware what is open on what days. The beach is terrible with tons of seaweed and rocks/concrete. The pictures are extremely deceiving. None of the furniture pictured is present on the beach. The chairs all need to be replaced as they are incredibly worn. The water is ok, you can go out pretty far and only be at waist hight HOWEVER lots of little brow jelly fish present. An absurd amount of vendors (activities, hats, cheap jewelry, sun glasses, fruit), you get pestered every 20 minutes. Staff does not bring you drinks on the beach like other resorts. Music is always too loud by the pool. Plus sides: cabanas are free, not busy at all so you never have to fight for a chair in a good spot either by the pool or on the beach. Warning for parents: ADULTS ONLY IS NEXT DOOR, if you don't want your kids seeing topless drunk breasts, do not walk towards that resort. There is a fair gap between the two resorts so if you stay on this beach it's not a concern. This beach does sit between 2 busy docs. It's loud and obnoxious between 9-11 and then 2-4 at launch and return of all the tour boats
We stayed Sunday to Sunday. The first night we arrived late we headed to the buffet to eat and the selection was so so small and unappetizing we ended up doing the snack bar instead. Burgers and hotdogs from the snack bar are terrible. Stick with the pizza if you even dare book this place. Technically there's 1 buffet and 3 restaurants, but the restaurants are NOT open everyday. You need to be very very aware what is open on what days. The beach is terrible with tons of seaweed and rocks/concrete. The pictures are extremely deceiving. None of the furniture pictured is present on the beach. The chairs all need to be replaced as they are incredibly worn. The water is ok, you can go out pretty far and only be at waist hight HOWEVER lots of little brow jelly fish present. An absurd amount of vendors (activities, hats, cheap jewelry, sun glasses, fruit), you get pestered every 20 minutes. Staff does not bring you drinks on the beach like other resorts. Music is always too loud by the pool. Plus sides: cabanas are free, not busy at all so you never have to fight for a chair in a good spot either by the pool or on the beach. Warning for parents: ADULTS ONLY IS NEXT DOOR, if you don't want your kids seeing topless drunk breasts, do not walk towards that resort. There is a fair gap between the two resorts so if you stay on this beach it's not a concern. This beach does sit between 2 busy docs. It's loud and obnoxious between 9-11 and then 2-4 at launch and return of all the tour boats
10
Gail Susan
17 févr. 2024
·
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
4
Ericka
24 sept. 2024
·
A séjourné 4 nuits
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
8
Johanna
18 févr. 2025
·
A séjourné 2 nuits
The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
6
Misty
2 mars 2025
·
A séjourné 3 nuits
This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
4
Raghuveer
4 janv. 2023
·
A séjourné 19 355 nuits
In good location. The beds and bathroom are bad. Need a serious upgrade.
In good location. The beds and bathroom are bad. Need a serious upgrade.
10
Kristen
3 janv. 2024
·
A séjourné 2 nuits
Overall I really enjoyed my stay here. The staff was excellent, the food was really good and there were a lot of healthy options which was great. The room was comfortable but very outdated. Easy access to the pool, the ocean and a nice walking path right out the door. The entertainment staff was outstanding. It is a small and quaint place and I really enjoyed my stay here.
Overall I really enjoyed my stay here. The staff was excellent, the food was really good and there were a lot of healthy options which was great. The room was comfortable but very outdated. Easy access to the pool, the ocean and a nice walking path right out the door. The entertainment staff was outstanding. It is a small and quaint place and I really enjoyed my stay here.
4
Andrea Jo
2 avr. 2025
·
A séjourné 5 nuits
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
De nombreux clients louent le personnel amical des restaurants, des bars et des activités, ainsi que l'enregistrement et le départ rapides, mais plusieurs signalent des interactions peu serviables à la réception, un service lent et une mauvaise résolution des problèmes.
Avis de voyageur à ce sujet
10
D o r r i e jean
7 avr. 2025
·
A séjourné 7 nuits
The three daily event coordinators were absolutely amazing
The three daily event coordinators were absolutely amazing
6
Delta
20 déc. 2025
·
A séjourné 5 nuits
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
10
Rodger
3 avr. 2024
·
A séjourné 4 nuits
The staff is fantastic! Miguel and Jesus are fantastic bar tenders!! Viktor was a fantastic entertainer, really enjoyed talking with him as well! We would definitely come back.
The staff is fantastic! Miguel and Jesus are fantastic bar tenders!! Viktor was a fantastic entertainer, really enjoyed talking with him as well! We would definitely come back.
10
Wil
17 févr. 2025
·
A séjourné 2 nuits
Worst experience in my 40 years of travel. Desk clerk was deliberately unhelpful, claimed she was the manager, and claimed she couldn’t speak English. Was on the phone with my travel agent for over half an hour, and when I asked what they said, she said “nothing”. On the phone saying nothing for half an hour… laughable. Deliberately unhelpful. Would not recommend to anyone.
Worst experience in my 40 years of travel. Desk clerk was deliberately unhelpful, claimed she was the manager, and claimed she couldn’t speak English. Was on the phone with my travel agent for over half an hour, and when I asked what they said, she said “nothing”. On the phone saying nothing for half an hour… laughable. Deliberately unhelpful. Would not recommend to anyone.
2
Gloria
30 juin 2025
·
A séjourné 7 nuits
Front desk staff were not accommodating one bit due to our situation with the family, they made it so unwelcoming and made us feel like criminals, we will never recommend or stay there again. The only good part was the kitchen staff, housekeeping staff, servers and bartenders were nice and made a difference but because of the front desk staff never again! That first impression is a must cause it’s the face of the place. Daniel from Concierge was very nice and helpful.
Front desk staff were not accommodating one bit due to our situation with the family, they made it so unwelcoming and made us feel like criminals, we will never recommend or stay there again. The only good part was the kitchen staff, housekeeping staff, servers and bartenders were nice and made a difference but because of the front desk staff never again! That first impression is a must cause it’s the face of the place. Daniel from Concierge was very nice and helpful.
10
Douglass
4 avr. 2025
·
A séjourné 10 nuits
The staff were very considerate and attentive to my specific post surgical dietary requirements. Gracias 🙏
The staff were very considerate and attentive to my specific post surgical dietary requirements. Gracias 🙏
10
Adriana
1 juil. 2025
·
A séjourné 2 nuits
Excelente atención de todo el personal, amplia área de playa, aguas tranquilas
Excelente atención de todo el personal, amplia área de playa, aguas tranquilas
4
Nakia
14 avr. 2025
·
A séjourné 5 nuits
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
4
Andrea Jo
2 avr. 2025
·
A séjourné 5 nuits
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
4
Julio
30 nov. 2024
·
A séjourné 3 nuits
No hot water. The customer service in the kitchen was very bad have to wait for 1/2 hr for the server. Beach wasn't good. The keys for the room wasn't working correctly. I Wil not recommend this hotel.
No hot water. The customer service in the kitchen was very bad have to wait for 1/2 hr for the server. Beach wasn't good. The keys for the room wasn't working correctly. I Wil not recommend this hotel.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Base pratique dans la Zone Hôtelière, à proximité des transports en commun et du ferry pour Isla Mujeres ; plusieurs clients se sont sentis en sécurité en se promenant dans le quartier. Le rivage est petit, avec des algues et une baignade limitée, c'est pourquoi certains se rendent à une plage partenaire à la place.
Avis de voyageur à ce sujet
8
Emily
15 févr. 2024
·
A séjourné 7 nuits
This has a nice family atmosphere. The food was good, all the staff were very helpful and it was very clean. We did not get sick eating the food or drinking the water. We ocean water was a bit murky so we didn’t swim there but took the shuttle to other beaches. Note: it did cost more upon check in than Expedia had listed (17000 mxn instead of 10000)
This has a nice family atmosphere. The food was good, all the staff were very helpful and it was very clean. We did not get sick eating the food or drinking the water. We ocean water was a bit murky so we didn’t swim there but took the shuttle to other beaches. Note: it did cost more upon check in than Expedia had listed (17000 mxn instead of 10000)
6
Prashantkumar
26 janv. 2025
·
A séjourné 7 nuits
This is not a beach property. There is marina point on property . So you can’t swim . Plus doesn’t look like 3 star . Also food variety was not good. Half of the time their pizza oven was not working
This is not a beach property. There is marina point on property . So you can’t swim . Plus doesn’t look like 3 star . Also food variety was not good. Half of the time their pizza oven was not working
4
EDUARDO
8 nov. 2025
·
A séjourné 4 nuits
The beach to small the staff ok
The beach to small the staff ok
8
cheryl a
30 août 2023
·
A séjourné 1 nuit
Very friendly and clean. Beach was stinky and full of seaweed
Very friendly and clean. Beach was stinky and full of seaweed
10
Gail Susan
17 févr. 2024
·
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
6
Misty
2 mars 2025
·
A séjourné 3 nuits
This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
4
Nakia
14 avr. 2025
·
A séjourné 5 nuits
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
4
Joaquin
27 mars 2024
·
A séjourné 2 nuits
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
8
Brenda
20 mars 2025
·
A séjourné 7 nuits
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
10
Aubry
15 févr. 2025
·
A séjourné 5 nuits
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
L'offre de restauration est mitigée : beaucoup mentionnent des plats fades, répétitifs ou limités, des plats froids et des attentes occasionnellement longues, tandis que d'autres ont apprécié le buffet et les restaurants spécialisés ; quelques-uns ont signalé des problèmes de santé. Les boissons et les jus sont parfois à base de poudre, et les options de restauration de nuit sont limitées.
Avis de voyageur à ce sujet
6
Yiseth
22 oct. 2024
·
A séjourné 4 nuits
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
6
shoniece
17 févr. 2023
·
The food wasn’t tasty, the best dish were the grilled burgers. Food was cold. Shower and sink water wasn’t hot. It’s very irritating to take Luke warm showers
The food wasn’t tasty, the best dish were the grilled burgers. Food was cold. Shower and sink water wasn’t hot. It’s very irritating to take Luke warm showers
4
Vereniel
28 mai 2023
·
A séjourné 6 nuits
The location of the Buffet Restaurant is perfect. You will feel and smell the fresh sea breeze while dining. The downside and very frustrating is that SAME food is serve everyday. No variation.
The location of the Buffet Restaurant is perfect. You will feel and smell the fresh sea breeze while dining. The downside and very frustrating is that SAME food is serve everyday. No variation.
2
Tony Alfredo
21 sept. 2025
·
A séjourné 3 nuits
Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.
Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.
10
Robert
17 janv. 2024
·
A séjourné 3 nuits
This a smaller and older property, but is really a gem! The staff couldn’t be any nicer! The food choices are great and can’t say there was ever a bad meal. Very relaxing time!
This a smaller and older property, but is really a gem! The staff couldn’t be any nicer! The food choices are great and can’t say there was ever a bad meal. Very relaxing time!
6
Erica
14 mars 2024
·
A séjourné 3 nuits
The food was nasty. Not enough options.
The food was nasty. Not enough options.
4
Nakia
14 avr. 2025
·
A séjourné 5 nuits
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
2
Estephany
18 sept. 2024
·
A séjourné 4 nuits
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
10
Aubry
15 févr. 2025
·
A séjourné 5 nuits
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
4
Andrea Jo
2 avr. 2025
·
A séjourné 5 nuits
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Radatmuel
23 avr. 2024
·
A séjourné 4 nuits
Bien
Bien
10
Gregory Robin
27 avr. 2026
·
A séjourné 6 nuits
Wonderful staff. Calm, peaceful atmosphere. Charming architecture. Very close to off site services. Great local transport.
Wonderful staff. Calm, peaceful atmosphere. Charming architecture. Very close to off site services. Great local transport.
4
Melissa Sue
12 avr. 2026
·
A séjourné 8 nuits
Hotel was old and rundown. The beach was full of seaweed the buffet food served was terrible. The only positive thing was the staff. They were amazing.
Hotel was old and rundown. The beach was full of seaweed the buffet food served was terrible. The only positive thing was the staff. They were amazing.
10
Jonathan Ulises
10 avr. 2026
·
A séjourné 5 nuits
Playa muy tranquila Y la atención del personal excelente
Playa muy tranquila Y la atención del personal excelente
8
Jamie
31 mars 2026
·
A séjourné 6 nuits
It was a great place to stay for a week. The whole resort was very clean and the people were super nice. The food was delicious. The place was definitely family friendly.
It was a great place to stay for a week. The whole resort was very clean and the people were super nice. The food was delicious. The place was definitely family friendly.
Politiques de l’établissement
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Départ
De 15:00 à 00:00
Avant 12:00
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Prix pour les dates à venir
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
novembre 2026
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-10: 140.2664968688965USD
- 2026-10-11: 140.2664968688965USD
- 2026-10-12: 140.97239390563965USD
- 2026-10-13: 140.97239390563965USD
- 2026-10-14: 140.97239390563965USD
- 2026-10-15: 140.97239390563965USD
- 2026-10-16: 140.97239390563965USD
- 2026-10-17: 141.07521685028078USD
- 2026-10-18: 139.07404131622314USD
- 2026-10-19: 141.1343977371216USD
- 2026-10-20: 141.1343977371216USD
- 2026-10-21: 141.1343977371216USD
- 2026-10-22: 141.1343977371216USD
- 2026-10-23: 141.1343977371216USD
- 2026-10-24: 141.1343977371216USD
- 2026-10-25: 141.1343977371216USD
- 2026-10-26: 141.1343977371216USD
- 2026-10-27: 141.1343977371216USD
- 2026-10-28: 141.1343977371216USD
- 2026-10-29: 141.1343977371216USD
- 2026-10-30: 141.1343977371216USD
- 2026-10-31: 141.1343977371216USD
- 2026-11-01: 141.1343977371216USD
- 2026-11-02: 141.1343977371216USD
- 2026-11-03: 141.1343977371216USD
- 2026-11-04: 141.1343977371216USD
- 2026-11-05: 141.1343977371216USD
- 2026-11-06: 141.1343977371216USD
- 2026-11-07: 141.1343977371216USD
- 2026-11-08: 141.1343977371216USD
- 2026-11-09: 141.1343977371216USD
- 2026-11-10: 141.1343977371216USD
- 2026-11-11: 141.1343977371216USD
- 2026-11-12: 141.1343977371216USD
- 2026-11-13: 141.1343977371216USD
- 2026-11-14: 141.1343977371216USD
- 2026-11-15: 141.1343977371216USD
- 2026-11-16: 141.1343977371216USD
- 2026-11-17: 141.1343977371216USD
- 2026-11-18: 141.1343977371216USD
- 2026-11-19: 141.1343977371216USD
- 2026-11-20: 141.1343977371216USD
- 2026-11-21: 141.1343977371216USD
- 2026-11-22: 141.1343977371216USD
- 2026-11-23: 141.1343977371216USD
- 2026-11-24: 141.1343977371216USD
- 2026-11-25: 141.1343977371216USD
- 2026-11-26: 141.1343977371216USD
- 2026-11-27: 141.1343977371216USD
- 2026-11-28: 141.1343977371216USD
- 2026-11-29: 141.1343977371216USD
- 2026-11-30: 141.1343977371216USD
- 2026-12-01: 141.1343977371216USD
- 2026-12-02: 141.1343977371216USD
- 2026-12-03: 141.1343977371216USD
- 2026-12-04: 141.1343977371216USD
- 2026-12-05: 141.1343977371216USD
- 2026-12-06: 141.1343977371216USD
- 2026-12-07: 141.1343977371216USD
- 2026-12-08: 141.1343977371216USD
- 2026-12-09: 141.1343977371216USD
- 2026-12-10: 141.1343977371216USD
L'heure d'arrivée commence à 15:00 L'heure d'arrivée se termine à 23:59 L'heure de départ se termine à 11:00
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Conditions d'âge
L'âge minimum pour l'enregistrement est de 18 ans
Animaux de compagnie
Les animaux de compagnie ne sont pas admis ;
Services de la réception
L'enregistrement sans contact est disponible ; le personnel de la réception accueillera les clients à leur arrivée à l'établissement. Les informations fournies par l'établissement peuvent être traduites à l'aide d'outils de traduction automatique.
Identification
Une pièce d'identité avec photo délivrée par le gouvernement et une carte de crédit, une carte de débit ou un dépôt en espèces peuvent être exigés lors de l'enregistrement pour les frais accessoires ;
Politique concernant les enfants et les lits d'appoint
Des frais pour personne supplémentaire peuvent s'appliquer et varier selon la politique de l'établissement ; Cet établissement dispose d'espaces extérieurs, tels que des balcons, des patios ou des terrasses, qui peuvent ne pas convenir aux enfants ; si vous avez des inquiétudes, nous vous recommandons de contacter l'établissement avant votre arrivée pour confirmer qu'il peut vous accueillir dans une chambre appropriée ; Aucun lit bébé n'est disponibleAucun lit d'appoint/lit pliant n'est disponible
Restauration
Comblez votre appétit avec la cuisine asiatique au restaurant Fussion, l'un des 4 restaurants de l'hôtel. Détendez-vous avec votre boisson préférée au bar/salon ou au bar de la piscine. Un petit-déjeuner buffet gratuit est servi tous les jours de 7:30 AM à 9:00 AM.
Frais et taxes obligatoires
Il vous sera demandé de payer les frais suivants à l'établissement. Les frais peuvent inclure les taxes applicables :
- Dépôt : MXN 1000 par séjour
- Une taxe est imposée par la ville : MXN 85.40 par hébergement, par nuit
- Frais de complexe : MXN 360 par hébergement, par nuit
- Inclusions supplémentaires
- Rangement pour vélos
- Accès aux établissements partenaires
- Accès au club de plage des établissements partenaires
- Accès à la piscine des établissements partenaires
- Installations ou équipements sportifs
Équipements populaires
Restaurant
Piscine
Ascenseur
Service en chambre
Concierge
Nettoyage à sec
Services
Concierge
Ascenseur
Nettoyage à sec
Ménage
Coffre-fort
Blanchisserie
Service de billetterie
Portier
Consigne à bagage
Magasin de souvenirs/Cadeaux
24-Hour Front Desk
Activités
Piscine
Courts de tennis
Plage privée
Jardin
Sports nautiques (non motorisés)
Canoë
Pool (Indoor)
Pool (Outdoor)
Général
Service en chambre
Restaurant
Sauna
Sèche-cheveux
Salon
Hammam
Massage
Douche
Bar de la piscine
Distributeur automatique
Smoke-Free Property
Parking
Parking gratuit
Connexion Internet
Wi-fi gratuit